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FT Customer Service Associate - Work From Home
✦ New
Salary not disclosed
Covington, LA, WFH 1 day ago

[Customer Support / Remote]
- Anywhere in U.S.

/ Competitive pay / Medical, dental & vision / 401k match / PTO
- As a Customer Service Associate at Optimal Ticketing, you will: Answer incoming phone calls and emails, providing accurate and timely information on inventory availability, ticket status and billing and payment transactions; Manage ticket inventory by ensuring timely and accurate processing of ticket consignment and ticket purchase requests; Collaborate with the team to ensure department coverage is met; Provide excellent customer service, always putting the customer first; Ensure established productivity and service standards are consistently met...Hiring Immediately >> join our team and make a positive impact on our customers' event experiences!


Remote working/work at home options are available for this role.
Not Specified
PT Customer Service Representative - Work From Home
✦ New
🏢 Copart
Salary not disclosed
Lakeside, CA, WFH 1 day ago

[Customer Support / Remote]
- Anywhere in U.S.

/ Up to $24 per hour / Medical benefits / 401k
- As a Customer Service Rep at Copart, you will: Provide exceptional customer service to all incoming calls and emails; Maintain a high level of professionalism and efficiency while handling customer inquiries; Document all customer interactions accurately and in a timely manner; Resolve customer complaints and issues effectively and efficiently; Follow up with customers to ensure complete satisfaction with resolution; Utilize various computer systems and programs to assist customers and complete tasks; Communicate effectively with team members and supervisors to ensure seamless customer service experience...Hiring Immediately >>


Remote working/work at home options are available for this role.
Not Specified
Customer Service Assistant
✦ New
Salary not disclosed
San antonio, TX 1 day ago
Company Description
About Us
Sharpcontra is a forward-thinking organization dedicated to delivering impactful solutions with precision, innovation, and excellence. We believe in creating an environment where talent thrives, ideas matter, and every team member contributes to meaningful outcomes. Our culture is built on integrity, collaboration, and continuous improvement-ensuring that every project we undertake meets the highest standards of quality.
Job Description
Job Description
We are seeking a detail-oriented and customer-focused Customer Service Assistant to support our client relations and service coordination. In this role, you will act as a key point of contact, ensuring that inquiries are handled efficiently, solutions are delivered with care, and client satisfaction remains at the highest standard. This position is ideal for someone with strong interpersonal skills and a desire to grow within a professional and supportive environment.
Responsibilities
  • Support daily customer inquiries through clear and professional communication
  • Assist with order processing, scheduling, and service coordination
  • Maintain client records, documentation, and internal updates
  • Collaborate with internal teams to ensure seamless service delivery
  • Address customer concerns with patience, accuracy, and a solution-driven approach
  • Contribute to improving service procedures and overall client experience

Qualifications
Qualifications
  • Strong communication and interpersonal skills
  • Ability to multitask and manage priorities in a structured environment
  • High attention to detail and organizational accuracy
  • Problem-solving mindset with a customer-first approach
  • Comfortable working independently and as part of a team
  • Proficiency in basic office and administrative tools

Additional Information
Benefits
  • Competitive salary package
  • Opportunities for professional growth and long-term career development
  • Supportive, organized, and professional work environment
  • Skill-building across customer relations, service operations, and internal coordination
  • Stable and structured job type with clear advancement potential
Not Specified
Client Service Professional - Seasonal
✦ New
Salary not disclosed
Grafton, ND 1 day ago
H&R Block Job Opportunity

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future.

It Would Be Even Better If You Also Had...
  • High school diploma or equivalent
  • Ability to work flexible schedule and/or in multiple locations
  • Sales/marketing experience
What You'll Bring To The Team...
  • Answer phones and greet clients in a personalized, friendly, and inviting manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients how they would like to be scheduled
  • Help to ensure all clients needs have been met during service both in person, over the phone or virtually
  • Maintain office cleanliness and organization of resources with team members
  • Other duties as assigned
Your Expertise:
  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task
  • Strong organizational and time-management skills
  • Computer proficient with the ability to use Microsoft Office
Why Work For Us

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
The Community You Will Join:

At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you're looking to make an impact, H&R Block is the place for you.

seasonal
Member Services Representative Early Morning
✦ New
Salary not disclosed
Pflugerville, TX 1 day ago
Join The Club

We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Essential Duties And Responsibilities
  • Provide an exceptional customer service experience.
  • Check members into the system.
  • Take prospective members on tours then assist them with the new account sign-up process
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Detailed cleaning in all areas of the facility.
Qualifications/Requirements
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • People with positive mental attitudes excel here!
  • Customer service background preferred.
  • Punctuality and reliability is a must.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter commercial cleaning products during shift.
  • Our team players and members are our top priority! That's why we are following super-strict safety and cleaning protocols.
  • Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
  • Squeaky Clean! We've always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
  • Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
  • Need a day off? Full time employees have paid leave to take a break!
Benefits & Perks
  • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
  • Every Team Player receives a FREE Planet Fitness Black Card Membership
  • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
  • PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

Compensation: $12.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Not Specified
Guest Service Associate
✦ New
Salary not disclosed
Birmingham, AL 1 day ago
Guest Service Associate

Job Category: Guest Services

Requisition Number: GUEST002312

Location: Spare Time - Trussville, 3600 Roosevelt Blvd, Birmingham, AL 35235, USA

Part-Time

Description

Greet guests, determine needs, assign open lanes, and provide startup instructions, as necessary.

Answer guest inquiries over the phone and in-person; providing accurate information.

Inform guests of upcoming promotions, specials, and events.

Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores.

Issue, record and redeem gift certificates, coupons, etc. according to company policy.

Balance receipts, count cash, and complete daily shift paperwork.

Manage lane inventory and assists with lane turnover tasks.

Maintain a sanitary, organized, and presentable area.

Communicate with pit crews; operate call buttons, relay information, log calls, check response time.

Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc.

Perform opening and closing duties as required.

Monitor guests for rule violations.

Experience

Required: 6+ months previous entertainment center, hospitality, or retail experience.

Preferred: High school diploma or equivalent preferred.

Not Specified
Customer Service Associate
✦ New
Salary not disclosed
Kent, WA 1 day ago

**Description**

Job Title: Customer Service Associate

Pay Rate: Our starting pay ranges from $17.15 to $22.60 depending on job duty/position.

Savers Benefits

Geographic & job eligibility rules may apply

Healthcare Plans

Comprehensive coverage (medical/dental/vision) at a reasonable cost

Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)

Paid Time Off

Sick Pay

Vacation Pay - Approximately 1-2 weeks

6 paid holidays plus 1 to 2 additional floating holidays

Team member discounts

Up to 50% off store merchandise

Flexible spending accounts

Use pre-tax dollars for eligible health and day care expenses

Employee Assistance Program (EAP)

A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance

Retirement Plan

A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.

Life insurance

Company provided peace of mind and the option to purchase a supplemental plan

Additional Benefits

Performance Merit Increases

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are \"Thrift Proud.\" It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud .

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary & Positions:

At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.

What you can expect:

+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.

+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.

+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one. In-house expertise! Our training department/Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Savers is an E-Verify employer

24034 104th Avenue SE, Kent, WA 98030

Not Specified
Restaurant guest service manager (restaurant assistant manager), $72,000 - $96,500
Salary not disclosed
Kapolei, Hawaii 3 days ago

Are you a Disney enthusiast and even more enthusiastic about food & beverage management? Are you looking for an opportunity to take your restaurant leadership experience into a large Fortune 500 company based in Hawaii. You believe that being a strong leader means more than just managing a team of employees. As a Restaurant Assistant Manager, you will manage and lead the day-to-day restaurant operation with emphasis on cast and guest satisfaction. You will provide leadership, support, motivation and development of your cast members creating a positive environment that encourages ownership and accountability, while providing a quality guest experience. In your role, you will monitor and ensure exceptional service and food quality and presentation. You will also develop and nurture partnerships with resort partners to provide a seamless guest experience. As an Assistant Restaurant Manager, you will meet or exceed financial goals and ensure operational compliance with loss prevention standards and will adhere to State of Hawaii and company food safety standards.This position reports to the Food & Beverage Manager.This position is Full-Time and will be working onsite at our beautiful Aulani resort on Oahu, Hawaii.Proven two years of Restaurant management experience

  • Knowledge of financial aspects of an operation
  • Demonstrated passion of guest service and cast development
  • Proven computer skills
  • Demonstrated knowledge of wine and spirits
  • Proven 2 years of leadership in a AAA four or five diamond rated restaurant
  • Multi-lingual Japanese/English speaking
  • Bachelor's degree or equivalent
  • Our Benefits : Disney offers a rewards package to help you live your best life. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Not Specified
Restaurant Supervisor - Customer Service Associate
✦ New
Salary not disclosed

Panera Bread
- Waynesboro is currently hiring a full time or part time Restaurant Supervisor for our Waynesboro, VA location.

A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals.

A Restaurant Supervisor will assist in the planning and management at Panera Bread
- Waynesboro in order to achieve customer satisfaction, quality service, compliance with store policies all while meeting and/or exceeding financial goals.

Applicants for this role should have effective verbal and written communication skills.

Restaurant Supervisor responsibilities -Monitor team members to follow all service standards.

-Supervise service of guests, being watchful of signals from guests in need of service.

-Assist manager to establish and monitor sidework duty completion.

-Read daily communication sheets from previous shift and prepare one for the following shift.

-Check restaurant for cleanliness and set up.

Check tables for cleanliness and proper set up.

-Communicate both verbally and in writing to provide clear direction to staff.

-Comply with attendance rules and be available to work on a regular basis.

-Perform any other job related duties as assigned.

Thanks for your interest in this role.

We hope to meet you soon.

Panera Bread
- Waynesboro is hiring immediately, so please apply today!

Not Specified
Customer Service and Scheduling Coordinator
Salary not disclosed

Customer Service & Scheduling Coordinator
Window Cleaning Company Full-Time

Were a growing window cleaning company looking for a friendly, organized, and reliable person to become the voice of our business. If you enjoy talking to people, solving problems, and keeping things running smoothly, this could be a great fit.

 

What Youll Be Doing:

  • Answering incoming calls and responding to customer inquiries
  • Scheduling appointments and managing the daily calendar
  • Handling customer concerns and resolving issues professionally
  • Following up with customers to confirm bookings and ensure satisfaction
  • Keeping records organized (notes, schedules, basic admin tasks)
  •  

What Were Looking For:

  • Strong communication skills and a positive, friendly attitude
  • Someone who stays calm and professional with all types of customers
  • Highly organized and good at multitasking
  • Comfortable using phones, email, and basic computer systems
  • Reliable and punctual
  •  

Bonus (Not Required):

  • Previous experience in customer service, reception, or office admin
  • Experience with scheduling software or CRM systems
  •  

What We Offer:

  • Stable, full-time hours
  • A supportive and easygoing team environment
  • Opportunity to grow into a larger role as the company expands
  • Competitive pay based on experience
  •  

Schedule:
MondayFriday, 8:00 AM 5:00 PM

Location:
Commerce Twp., MI

Pay:
$14 per hour

 

To Apply:
Please send your resume along with a short answer to this question:
"How would you handle a customer who is upset about their service or price?"

 

Were looking for someone who genuinely enjoys helping people and wants to be part of a growing local business.

Required qualifications:

  • Legally authorized to work in the United States

Preferred qualifications:

  • 18 years or older
  • At least high school diploma or equivalent or higher
  • Valid driver's license
  • Comfortable handling customer complaints
  • Available to work: weekdays
Not Specified
Sales Associate – Customer Service
✦ New
Salary not disclosed
Fort Worth, Texas 1 day ago

Whether youre a born leader, or have earned your stripes through years of experience, you might be just the person were looking forgoal-oriented, team-focused and ready to hit the ground running.

Benefits:

  • 4 day work week!
  • A passionate environment that supports growth.
  • Shift meals provided
  • Excellent Hours
  • Bonus Program
  • Full Health Benefits

As a member of the management team, the Associate Manager assists in providing direction and motivation to the hourly partners, ensuring execution of all positions, chores and responsibilities in order to provide our guests with an exceptional NEWK's Experience and exceptional product quality. This position also helps to protect the brand by maintaining a sanitary, safe, respectful, efficient and quality work environment while effectively managing operational/product costs.This career opportunity is with a independently owned franchise restaurant.

NEWK'S Associate Managerstreat all people with courtesy and respectful attitude. They are reliable, independent thinkers and good decision-makers. They create a culture of empowerment and fun in caring for our guests while ensuring profitability and operational excellence are maintained. The Associate Manager values training and adheres to the NEWKs training systems.

Associate Manager Job Responsibilities:

  • Provide direction and motivation to the hourly partners, ensuring execution of all positions, chores and responsibilities in order to provide our guests with an exceptional NEWKs Experience and exceptional product quality
  • Help to protect the brand by maintaining a sanitary, safe, respectful, efficient and quality work environment while effectively managing operational/product costs

Apply now online.


REQUIREMENTS
  • Excellent communications, supervisory, and guest service skills
  • Computer literacy; comfortable with Microsoft Office Software
  • Must have a valid drivers license and insurance

Our commitment to quality ingredients and customer service begins with every team member. If youre looking for an exciting career in a passionate environment, youve come to the right place.Our success relies on happy guests and happy team members. Exceptional customer service has been our foundation since day one.

Not Specified
Client Service Manager, Relationship Management - Retirement Plan Services
Salary not disclosed
San Marcos, Texas 4 days ago
Position Type: Regular

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship now or in the future.

We believe in the importance of in-office collaboration and intend for the selected candidate to work on site 4 days per week in one of the specified locations.

The Client Service Manager, Relationship Management in the Mega Market segment ($1B plus AUM), plays the critical role of relationship management and interface between our largest plan sponsors and Schwab. You will work as a team, with the Director level Client Service Manager, their Client Relationship Practice Leader and Client Service Specialist to provide a coordinated approach of client service delivery in support of plan administration requirements and unique client needs. The goal of these team-based efforts will be to drive higher levels of client retention, client satisfaction, and expansion of the overall Schwab relationship with assigned practice clients. In addition, the goal of the Client Service Manager, Relationship Management will be to learn and develop under more tenured Director Level Client Service Managers to pursue a thoughtful succession plan for SRPS's largest client relationships. In meeting and exceeding these duties, the Manager, Client Service Manager is expected to understand and adhere to Schwab policies and practices and will play a key role in the mitigation of operational and financial risk to Schwab. You will typically provide comprehensive client relationship support for clients that have enhanced complexity and assets totaling more than $5B.

What you're responsible for

  • Support 1-3 Mega Market client relationships in a team-based fashion.
  • Understand assigned practice plans to ensure administration is completed in accordance with plan provisions.
  • Collaboration with business partners to delegate and lead client issues to successful resolution is key in your position.
  • Approach every client interaction holistically by being aware of all issues and events related to the client and collaborating with peers to build a precise client experience.
  • Consistently explore and discover client and consultant needs by engaging in face-to-face meetings asking well-defined, open-ended questions to clearly uncover new business opportunities and relationship challenges.
  • Identify and engage the appropriate subject matter experts within Charles Schwab to assist with appropriate client discussions to accomplish client understanding of solution sets to achieve successful outcomes.
  • Ensure client satisfaction, improve client promoter scores, and actively communicate plan administration activities with your internal teams.
  • Identify and adapt to clients' and consultants' diverse backgrounds and roles (executives, human resources, and finance).
  • Support sales efforts.
  • Deliver client education and training by developing appropriate awareness of procedures and sponsor reporting solutions.
  • Work reciprocally within the organization, share standard methodologies, and aid in the continuous improvement of the services provided by Schwab to ensure your success.
  • Execute client and regulatory changes.
  • Effectively and authentically communicate Schwab's value to clients.
  • Apply specialized knowledge of qualified and non-qualified retirement plan recordkeeping and understand the broader impact on the company.
  • Build and sustain positive relationships with clients and partnerships with internal associates as well as key contacts within the industry to deliver results.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications:

  • 3+ years of experience working with large, complex employer sponsored Retirement Plans.
  • Bachelor's degree or equivalent experience.
  • Understanding of ERISA, industry rules and regulations, and non-qualified plan design.
  • High energy, confidence, accountability, and professionalism with each interaction while also demonstrating personal integrity, resilience, and respect for others.
  • Self-motivated, enthusiastic, and take initiative.
  • Ability to implement client strategies, retirement plan design, compliance, and IRS reporting.
  • Ability to work independently.
  • Excellent written and oral communication skills.
  • Ability to communicate effectively, problem solve, influence and build consensus among team members, leadership, and clients through presentations.
  • Ability to identify client issues that pose a risk to the firm, handle them appropriately and recommend solutions to address future issues effectively.
  • Effectively service plans with a high-level of complexity.
  • Excellent project management and time management skills and ability to handle multiple assignments that have a long and short duration over a given time with attention to details.
  • Ability to inspire and support those around you to challenge the status quo; effect small and large changes to continue to elevate the teams' effectiveness and level of service provided to our clients.
  • Ability to meet deadlines within a fast-paced environment.
  • Ability to collaborate effectively in teams and influence outcomes.
  • Flexibility to travel for client visits and sales presentations as needed.

Preferred Qualifications:

  • 5+ years of client and/or participant service experience.
  • ASPPA, CEBS and/or NIPA designation or in process.
  • QPA, CPC or equivalent certification/designations.
  • Integrated benefit services experience with general knowledge of equity compensation plans (stock options, restricted stock, SARs, ESPP), administration and plan design and administration for qualified retirement and non-qualified executive deferred compensation plans.

#workplacejobs


What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance
Not Specified
Case Management-Coordinator of Community Services
Salary not disclosed

Case Manager-Coordinator of Community Services

Compensation: Base Salary: $65,000 per year. Potential Bonus: Up to $5,000 annually, $1,250 quarterly.

Job Type: Full Time

Work Schedule: 8:30am- 5:00pm, Monday through Friday (flexible as needed)

Work Environment: This is a hybrid position - work from your home office* with local community visits.


21 Years of Services – Helping Others Meet Life’s Challenges.

High quality healthcare programs, services, and PEOPLE LIKE YOU!

  • Exceptional Benefits (Medical - Kaiser, Dental and Vision - Mutual of Omaha, PTO, 401k, FSA, and company paid Short Term Disability & Life and Accidental Death and Dismemberment and a host of other voluntary benefits to select from)
  • At Total Care Services, Inc., a non-profit organization, we offer more than just a chance to make a significant impact in our community. As a participant in the Public Service Loan Forgiveness (PSLF) Program, joining our team means you're also eligible to apply for loan forgiveness, empowering you to serve with financial peace of mind.


Total Care Services, Inc. (TCS) is seeking dedicated and compassionate individuals to join our team as Case Manager in our Coordination of Community Services program. The Coordinator of Community Services II (CCS II) will work with the Program Support Supervisor to manage the Person-Centered-Plans (PCP), Comprehensive Assessment (CA), and Supports and Services Planning Tool (SSPT). The CCS II will thoroughly understand the PCP, CA, and SSPT processes and timelines required by Federal and State compliance regulations. As a Case Manager, you will play a crucial role in supporting individuals with intellectual and developmental disabilities and their families in Maryland.


As a Case Manager (CCSII), you will:

  • Work collaboratively with clients and their families to identify needs, goals, and preferences
  • Provide information about community resources and support services
  • Empower clients to make informed choices and plan for their future
  • Assist clients in accessing service delivery systems, resources, and supports
  • Monitor and evaluate services to ensure they meet clients' needs and preferences
  • Carry a caseload of at least twenty-five (25) persons served, complete and document a minimum of thirty (30) billable units a day (or one hundred (150) units per week) within Long Term Services and Support System (LTSS) Maryland for activities completed on behalf of eligible persons.
  • Manage and complete all assigned Person-Centered-Plans (PCP) and Supports and Services Planning Tools (SSPT).
  • Pair up with CCS I teams and Program Supervisors to provide support.
  • Act as a backup in the absence of CCS I and PCP Manager/Scheduler.
  • Assist with continuous improvement projects such as training and/or initiatives.
  • Attends weekly supervision with the Program Support Supervisor.

Qualifications:

  • Master’s degree preferred; Bachelor’s degree in human services required.
  • Case management: 2 years (Required)
  • Community engagement: 2 years (Required)
  • Must be a licensed driver and have own transportation with valid insurance.
  • Must be able to drive to and from meetings throughout the state of Maryland.
  • Knowledge of Home and Community Based Waiver Services and the developmental disabilities field.
  • Mandatory COVID-19 Vaccination Policy applies to all employees.
  • Must be a U.S. citizen or alien who is lawfully authorized to work in the United States.
  • Must be proficient with Microsoft 365 Word, MS Excel, PowerPoint, Outlook, TEAMS, and all other applications.
  • Must have excellent oral and written communication skills.
  • Must have excellent analytical skills and possess the ability to perform statistical analysis of aggregate data.

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance

Total Care Services, Inc. is committed to equal employment opportunity and to compliance with federal, state, and local laws governing non-discrimination. Total Care Services, Inc. is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Not Specified
Advisory Client Service Supervisor
✦ New
Salary not disclosed
Green Bay, WI 1 day ago
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The Advisory Client Service Supervisor is responsible for overseeing the day-to-day management of the advisory client service and support team and is responsible for executing all tasks associated with the Client Service Associate role. The Advisory Client Service Supervisor plays a critical role in ensuring a seamless client experience by providing exceptional customer service while simultaneously supporting efforts to grow the client base and assets. This role places a strong emphasis on client onboarding, client experience, client service, training, team management, project management, reporting, and continuous improvement. The Supervisor is responsible for mentoring and training Client Service Associates, managing the review and completion of Standard Operating Procedures (SOPs), and ensuring the efficiency and effectiveness of processes within the team.

As an Advisory Client Service Supervisor, you will:

Leadership and Management:





  • Supervise and support the advisory client service associates, fostering a collaborative and high-performance team culture.



  • Provide coaching, mentoring, and development opportunities to team members.



  • Assign and monitor daily tasks, ensuring alignment with department goals and service standards.



  • Lead regular team meetings to communicate updates, share best practices, and address challenges.



Client Service:





  • Ensure seamless client onboarding and ongoing service delivery across the advisory business.



  • Monitor and enhance the client experience by identifying service gaps and implementing improvements.



  • Serve as a point of escalation for client service issues, working with internal teams and custodians to resolve concerns promptly.



  • Promote a client-first mindset throughout the team.



Advisor Support:





  • Prepare advanced reports, presentations, and documentation to support client reviews and financial planning.



  • Coordinate with internal departments (e.g., compliance, operations, trading) to resolve escalated issues.



  • Monitor and track client service activities to ensure timely and accurate completion.



  • Interface with custodians to open new accounts, update account information, and perform routine and specialized tasks.



Process Optimization and SOP Management:





  • Oversee the review, maintenance, and completion of Standard Operating Procedures (SOPs) to ensure consistency and compliance.



  • Identify opportunities for process improvement and implement changes to enhance operational efficiency.



  • Collaborate with the AVP and other stakeholders to align team workflows with broader organizational strategies.



Training and Support:





  • Develop and deliver training programs for new and existing client service associates.



  • Ensure team members are proficient in systems such as Schwab and Salesforce.



  • Facilitate cross-training to build team flexibility and coverage.



  • Maintain and update training materials and reference resources.



Project and Performance Management:





  • Lead or support department-level projects related to client service enhancements and operational improvements.



  • Track and report on key service metrics.



  • Provide regular updates to leadership on team performance, challenges, and successes.



  • Ensure compliance with internal procedures and regulatory standards.



Qualifications:



  • Bachelor's degree in finance, business administration, or a related field.

  • Minimum of five years of experience in financial services or client service. At least two years in a supervisory role preferred.

  • Active (or willing to sit for) Series 7, 63, and 65 or Series 7 and 66.



Benefits:



  • Medical, Dental, Vision, & Life Insurance

  • 401(k) with a company match

  • PTO & 11 1/2 Paid Holidays



The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled
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The store supervisor also ensures compliance with all Federal, State and local laws and ethical business practices.

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Qualified Store Supervisor candidates will have previous experience in restaurants or managing teams.

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