Client Remote Desktop Mac Jobs in Usa
6 positions found
MUST SPEAK BOTH SPANISH AND ENGLISH FLUENTLY
JOB DESCRIPTION
The Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) - Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!
As a remote Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as game-changers. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) working from home, you will:
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences with a smile
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) (Remote) role include:
- The ability to read, write and speak fluently both Spanish and English
- 1+ year of customer service experience
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing
- Computer Requirements:
- Bring your own device - This position does not loan equipment
- Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)
- Operating System: Windows 11+
- RAM: 8GB or higher
- Processor: Intel i5/AMD Ryzen 5 or higher
- Internet Requirements:
- DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)
- Speeds: 10 mbps download and 3 mbps upload or higher
- While working, you will be required to hardwire with an ethernet cable
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, We champion our people. That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
- The base salary for this position is $16/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay early, when you want it
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.
JOB AVAILABILITY:
We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.
Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.
Remote working/work at home options are available for this role.
Designer
Across the Aisle
Washington, D.C. (in office, 5X a week)
About our client, Across the Aisle
Since 2016, Across the AisleTM — a nonpartisan, non-profit 501(c)(3) organization — has been providing young Americans (ages 14 to 35) with opportunities to learn, lead, and find bipartisan solutions to our country's biggest challenges.
They work with experts from both sides of the aisle to empower voters with reliable facts and a framework to make their own informed decisions. ATA's leadership programs identify and prepare students and early-career professionals from both parties for decision-making positions on Capitol Hill, in the executive branch, and in other public service roles. Their core policy areas include fiscal issues like the national debt and the federal budget, as well as entitlement programs like Social Security and Medicare.
Position Description
Across a variety of media, the Designer will play a key role in helping us articulate our purpose and vision for meaningful political discourse: on social media, at in-person thought-leadership events and ambassador gatherings, in emails and newsletters, in presentations to senior political leaders and other stakeholders, and beyond. This is the perfect role for a flexible designer with a high attention to detail, and a tasteful, creative point of view. The Designer will report directly to the Creative Director, and will have visibility to senior leadership at the organization.
The ideal candidate has a portfolio that demonstrates terrific design craft across multiple media and applications. Someone with experience in print, digital/social, and branding, who can help bring thematic concepts and narratives to life. We'd love to see examples of a wide variety of design styles to demonstrate flexibility of visual expression. The Designer will be a team player through and through, with the flexibility to try new things, and the willingness to proactively roll up their sleeves and dive in no matter how small the task.
Core Duties
- Together with the Creative Director, collaborate with program teams to develop consistent, innovative ideas and designs across the organization's platforms
- Working closely with the Communications team, develop compelling visual content and ideas to elevate our brand and reach on social media (X, Instagram, TikTok, LinkedIn, etc.)
- Monitor and report on social media content trends, technology changes, and innovations
- Concept, edit, and produce video for social platforms
- Create and execute effective designs within established brand guidelines
- Assist in preparation of assets for key meetings, including creating and editing presentations, with the highest level of design consistency and taste
- Generate original visual executions that are exciting, compelling and the perfect articulation of a concept/theme and narrative
- Design clear and eye-catching wayfinding, print materials, and other collateral for in-person stakeholder meetings
- Developing work of the highest quality once we move into production
- Staying abreast of new media formats and learn how to incorporate them into the work
Skills, Qualifications, and Aptitudes
- Bachelor's degree in Graphic Design, Advertising Design, or related art/design field and/or demonstrated experience
- Solid understanding of color theory, branding, typography and composition principles
- Experience with print, video, digital/social and presentation design
- 3+ years of design experience; advertising, marketing, digital or branding experience preferred
- Self-starter, with the ability manage a project from concept through execution
- Exceptional communication and time-management skills
- Strong Adobe Creative Suite experience required
- Candidates should be motivated, enthusiastic, proactive, resourceful, trend-aware, hard working and have the ability to multi-task across multiple projects
- Experience in the nonprofit sector, or on political campaigns, is a big plus
Please submit portfolio link on resume.
Benefits
AtA is proud to offer a generous benefits package, including:
- 5% employer 401(k) match
- Unlimited Paid Time Off
- QSERHA Healthcare Plan
- Mac Laptop & Desktop
- TSA PreCheck and Clear Benefits
Salary commensurate with experience.
CSI Companies is seeking mutiple Field Service Technicians to work with one of our top healthcare clients!
Title: Field Service Technician
Location: Palo Alto, CA
Type: Contract-to-Hire
Duration: 6 - month contract to start
Pay: $35 - $45/hour W2
Shift: Monday - Friday, 8am - 5pm with occassional weekend work
Description:
Brief Overview
The Sr. Field Services Technician is responsible for providing work direction to field technicians responsible for onsite installation, configuration, repair, and maintenance for a variety of end user and network devices at SHC locations across the San Francisco Bay Area. The Sr. Field Services Technician will additionally provide L2/L3 support as required and work with the SHC Service Desk and desktop engineering teams to identify and remediate recurring issues
What you will do
- Monitor technician activity across SHC field locations, optimizing support and providing escalated technical assistance as required.
- Work with desktop and network engineering and network teams to identify, diagnose, and resolve recurring incidents in the field.
- Resolve escalated service delivery issues and interact regularly with IT customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues.
- Perform root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams.
- Provide service and customer support during field visits or dispatches, representing SHC IT in a professional and businesslike manner.
- Oversee all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.
- Oversee onsite initial basic network troubleshooting, port activation and deactivation at SHC locations.
- Oversee onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.
- Assist field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.
- Determine whether OEM parts or assistance is required and coordinate OEM vendor parts or assistance as required.
- Provide technical support and setup during special events at SHC locations such as conferences.
- •Complete accurate and timely updates in Asset Management tracking system.
- •Maintain and track asset data including but not limited to warranty, license, and maintenance information for technology service assets across the SHC environment.
- •Coordinate and manage asset audits and manage exceptions through a remedial action management process.
- •Ensure process compliance by managing the remedial / corrective action management process for any breaches that occur throughout the lifecycle.
- •Ensure equipment is per the defined SHC standards
- •Work closely and build relationships with SHC vendors. Participate in gathering bids for large purchases and assist management in negotiating better pricing.
- •Consult with Project Managers for procurement of IT hardware for projects and manage procurement
Education
- Four year college degree or advanced certifications (e.g. Microsoft Office Specialist (MOS) Expert or Master, Microsoft Certified Solutions Associate: Office 365
Experience Qualifications
- Five (5) years of related work experience; experience in a healthcare IT environment preferable.
Required Knowledge, Skills and Abilities
- Experience troubleshooting, repairing and supporting the following (or similar):
- Windows 7, Windows 8, and Mac operating systems, as well as common applications (e.g., MS Office, Outlook, VPN);
- HP, Dell, Tangent, and Apple desktop/laptop hardware systems; OEM certification or at least 3 years of documented service required on at least 2 hardware systems required;
- Apple (iPad) and other common tablet computing devices;
- Printers, monitors, external hard-drives, network interface cards, etc.;
- Cisco routers (e.g., 36XX, 76XX, ASR 1XXX);
- Cisco switches (e.g., Catalyst, Nexus);
- Cisco wireless access points (e.g., Aironet);
- Associated networking devices (e.g., LAN Controllers, WAN Optimizers)
- MCSA Windows 7, MCSA Windows 8, and CompTIA A+ required
- One or more of the following certifications preferred : CCIE, CCNA, CCNP, CCDE, CCDP, CCSP, CCVP
- Excellent customer service orientation and verbal communication skills; ability to work in the field with accuracy and minimal direction.
Licenses and Certifications
- DL - Driver’s License – Any US State .
Ensures systems operate as designed and are maintained and/or upgraded per requirements.
Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Key Responsibilities: Provides full Audio/Visual support for meetings, conferences, town halls, client presentations.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Familiarity with a variety of Audio Visual system, including Room Kits, Cisco, Understanding of audio, internet, power, and lighting cables such as XLRs, DMXs, 14in connectors, Speakon connectors, 3.5 connector, IEC, cat-5, cat-6, true 1 etc....
Proficient with audio DSP's, AV switches, DIs, and AV extenders etc Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
Key Qualifications: High School Diploma or GED required May require technical certification or Associate Degree Generally, 2-4 years experience in area of responsibility.
This role will provide technical support to internal agency users in person, over the phone, and via remote tools.
The right candidate for this role will be highly skilled in troubleshooting, incident resolution, documentation, and possess a track record of providing exceptional customer service and satisfaction.
IT Service Desk Specialist Role and Responsibilities Serves as the primary escalation point for incoming queries and technical issues.
Manages and/or assigns projects and tasks toother team members as appropriate.
Advises, collaborates, and assists business units with system enhancements and modifications.
Provides technical assistance and support for incoming queries and technical issues related to systems, networking, phone system, audio/visual equipment, computer software (e.g., Windows 10, Microsoft Office, various browsers), hardware, etc.
Effectively provides user support over the phone, in person, and via remote tools.
Responds to user requests promptly, demonstrating courtesy and respect for customers to ensure complete problem resolution and satisfaction through appropriate follow-up.
Assists users with information security and privacy questions; provides directions for the correct action.
Supports telecommunication devices and services; assists users on various vendor wireless networks and telephony.
Distributes and reviews user equipment required; updates inventory asset management systems with assigned equipment; ensures equipment is clean, up-to-date, and operational.
Provides installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, landlines, networks, and other assigned peripherals.
Troubleshoots end-user problems; troubleshoots desktop and network printing problems for various vendor printing devices.
May be asked to train users on IT hardware and software (e.g., laptops, printers, login, email, etc.) Creates user support documentation and instructions.
Multi-task, prioritize problems, and manage time to ensure the timely resolution of incidents.
This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.
Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
Providing fault analysis to customers core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
IT Service Desk Specialist Required Skills and Experience Minimum of 2-3 years of IT technical support.
Strong knowledge and experience installing, configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, etc.
Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterprise anti-virus solutions, Helpdesk ticketing systems, and Azure.
Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications.
Knowledge and proficiency in Mobile device management, including IOS and Android devices operating systems Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software.
Willing to work off-hours and weekends when required for projects or emergency support.
Experience installing, configuring, and supporting network printers and audio/visual equipment.
Effective use of ticketing systems to tracked document incidents (ServiceNow and Salesforce is strongly preferred).
Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills.
Strong team leadership, time management, and coaching and mentoring skills.
Excellent customer service and communications kills are a must.
Punctual and able to work onsite daily #RT #DICEJOBS
In this capacity Manager assists with development and planning, as well as executes the functional level activities of the Client Technology Division: Operating Systems and Productivity Application Lifecycle Management, Client Technology Hardware Lifecycle Management, Line-of-Business Application Support, Cloud Services Administration, Identity Management, IT Security, Telecommunications, Mobile Device Management, and Helpdesk.
Additionally, leads the Client Technology aspects of the broader Technology Projects; performs coordination of activities with other managers in the department; assures the consistency of policy execution, compliance with technical and administrative procedures as well as management direction; performs staff supervision and performance evaluation; all well as performs other related work as assigned.
Essential Job Functions: (Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned) Leads all phases of the client technology systems lifecycle management including requirements gathering, equipment selection, software selection, hardware and software deployment and configuration, integration, testing, commissioning, cutover, documentation, and ongoing operation support.
In coordination with Cyber Security and Technology Infrastructure leads establishment and maintenance of cyber security posture for entrusted client technology assets and systems through application of sound cyber security engineering principles and best practices implementation.
Leads helpdesk monitoring, troubleshooting and resolution efforts.
Acts as a final tier of Helpdesk and Client technology issues escalation, performs solution research, testing and implementation.
Takes part in the Incident Response activities as per established guidelines.
Leads Client Technology Asset Lifecycle Management, including: Maintenance of hardware and software inventory records.
Development and execution of the hardware and software Preventative Maintenance Plans.
Assessment of assets utilization, age, cyber security posture, and a recommendation if a corrective actions.
Supports Change Management, Configuration Management, Cyber Security Baseline management.
Leads Client Technology Team members help desk work order prioritization and execution verification.
Follows standard practices for systems documentation.
Coordinates with Sr.
Director of Technology Services in developing technical solutions and approaches; co-develops policies, tailored procedural documents, and work instructions.
Plans and manages the day-to-day activities of assigned sections, activities, and priorities.
Assures the most effective use of equipment and software consistent with the Agency’s needs.
Leads interviewing, selecting, training, and evaluating staff.
Leads cost analysis and cost forecasting in support of reporting requirements.
Leads bi-annual Client Technology aspects of the “Board Pick” activities as per established schedule.
Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
Performs all other related duties as required.
Required Knowledge, Abilities and Skills essential to Job Functions: Microsoft Entra ID Identity as a Service platform (Microsoft Azure) for hybrid cloud implementations.
Microsoft 365 Software as Service.
Enterprise-grade on-prem client technology management tools administration experience, including Active Directory, Group Policy, SCCM; cloud-based management tools.
Mobile Device Management system administration; mobile device provisioning concepts, Print and multi-function device administration central management tools.
Cyber Security management tools, including endpoint protection, log collection (SEIM), and patch management.
Installation, configuration, and maintenance of desktops and laptops running Windows and MAC OS Microsoft Windows client operating system expertise, including Windows OS image administration, application packaging, and deployment.
Audio/Video & Collaboration Systems implementation and operations.
Broad understanding of LAN communications, VPN technologies, cloud connectivity, etc.
Productivity software administration; line of business software administration.
Transit-specific software support.
Apply critical thinking to quickly identify problems and implement solutions with minimal downtime.
Utilize software and hardware diagnostic tools to identify, diagnose, and repair complex problems affecting system availability and performance.
Using logic and wholistic analysis identify the strengths and weaknesses of different approaches.
Be able to qualify decisions with solid reasoning and justification.
Ability to multitask and perform a multitude of administrative and engineering tasks at one time unsupervised.
Effectively collaborate in a team environment or work independently as needed.
Provide mentorship to others and perform knowledge transfer as required.
Maintain awareness of advances in information technology and developments in cyber security.
Communicate effectively both orally and in writing with different business and technology groups.
Poses strong work ethic.
Required Software Knowledge and Skills essential to Job Functions: Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.
Advanced problem-solving skills associated with systems and software applications used is expected.
Software usage relevant to job duties will be evaluated.
Safety Responsibility: Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees, and the public from injury or harm.
Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely.
Promote safety awareness by attending safety committee meetings and adhering to all safety procedures and policies.
Actively conduct workplace hazard analyses for all employees to maintain a safe work environment.
Encourage employee safety reporting program and communication of hazards to the Safety Department.
Responsible for the timely mitigation of all unacceptable and undesirable safety risks.
Accountable for safety performance within their functional area and achieving the agency’s safety goals.
Qualifications Training and/or Education: BS in Systems Engineering, Computer Science, Information Systems or Related Field.
Extensive relevant work experience in leu of formation education is acceptable.
Required Experience: The equivalent of a ten years of recent full-time, progressively growing professional experience in network infrastructure, data center operations, and client infrastructure support, including at least five years of increasingly responsible technical lead experience with at least three years as a senior support engineer or administrator of a large enterprise Information Technology environment with some personnel leadership responsibilities.
Licenses or Certificates: Possess a valid Driver's License.
Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).
Microsoft Network and Security Certifications preferred.
Special Requirements: This position is classified as essential personnel.
FLSA Status: Exempt Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Unusual Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves meeting multiple demands on a timely basis.
Duties may require some overtime.
