Remote Desktop Client Macos Jobs in Usa
6 positions found
D
Endpoint Engineer MDM
Salary not disclosed
DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm.
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist, Saravanakumar at 224-507-1183 .
Title: Endpoint Engineer MDM Duration: 12 Months Location: Palo Alto, CA Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
Job Description: Role Summary This is an onsite contract role based at Client's Palo Alto Headquarters.
The Endpoint Engineer is responsible for the design, implementation, and ongoing management of the organization's device ecosystem.
This role focuses on automating the lifecycle of hardware and virtual desktops to ensure a seamless, secure, and zero-touch experience for our global workforce.
You will serve as the subject matter expert for Apple and Windows management and our cloud desktop infrastructure.
Technical Environment Apple (macOS and iOS): Jamf Pro Windows and Android: Microsoft Intune / Endpoint Manager Virtual Desktop: Amazon WorkSpaces (AWS) Scripting: PowerShell, Bash, Python Key Responsibilities 1.
Unified Endpoint Management (UEM) Daily Operations: Perform daily upkeep, system maintenance, and regular patch management for all managed endpoints to ensure security and stability.
Service Desk Escalation: Serve as the final point of contact and subject matter expert for service desk escalations related to complex endpoint issues.
Apple Fleet: Architect and maintain the Jamf Pro environment for all macOS and iOS devices.
Manage configuration profiles, policies, and patch management.
Windows and Android: Lead the administration of Microsoft Intune, ensuring robust policy application, security baselines, and application delivery.
Provisioning: Manage Apple Business Manager (ABM) and Windows Autopilot to deliver a true zero-touch deployment experience.
2.
Virtual Desktop Infrastructure (VDI) Administer and optimize Amazon WorkSpaces.
Manage WorkSpaces directories, custom bundles, and image creation/maintenance.
Troubleshoot connectivity and performance issues within the AWS ecosystem.
3.
Automation and Engineering Develop and maintain sophisticated scripts in PowerShell and Bash to automate manual tasks and integrate system APIs.
Build and maintain a library of packaged software (dmg, pkg, msi) for silent deployment.
Implement automated reporting for hardware inventory, license compliance, and security auditing.
4.
Security and Compliance Enforce endpoint security standards, including FileVault/BitLocker encryption and EDR agent health.
Partner with Security teams to remediate vulnerabilities across the endpoint fleet.
Required Qualifications Experience: Minimum 3 5 years in an Endpoint Engineering or MDM-focused role.
Jamf Mastery: Proven experience managing both macOS and iOS at scale via Jamf Pro.
Intune Proficiency: Experience managing Windows environments through Microsoft Endpoint Manager.
VDI Expertise: Hands-on experience with Amazon WorkSpaces administration.
BYOD Deployment: Experience deploying and managing a Bring Your Own Device (BYOD) program for personal mobile phones (iOS/Android).
Advanced Scripting: Ability to write and debug Bash and PowerShell scripts from scratch.
Identity: Understanding of Okta or Azure AD (Entra ID) as it relates to device enrollment and SSO.
Education and Certifications Bachelor's degree in Computer Science, IT, or equivalent professional experience.
Relevant certifications (e.g., Jamf 200/300, Microsoft MD-102, or AWS Certified Cloud Practitioner) are a plus.
About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
JAMF Pro, BYOD Deployment, Amazon WorkSpaces
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist, Saravanakumar at 224-507-1183 .
Title: Endpoint Engineer MDM Duration: 12 Months Location: Palo Alto, CA Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
Job Description: Role Summary This is an onsite contract role based at Client's Palo Alto Headquarters.
The Endpoint Engineer is responsible for the design, implementation, and ongoing management of the organization's device ecosystem.
This role focuses on automating the lifecycle of hardware and virtual desktops to ensure a seamless, secure, and zero-touch experience for our global workforce.
You will serve as the subject matter expert for Apple and Windows management and our cloud desktop infrastructure.
Technical Environment Apple (macOS and iOS): Jamf Pro Windows and Android: Microsoft Intune / Endpoint Manager Virtual Desktop: Amazon WorkSpaces (AWS) Scripting: PowerShell, Bash, Python Key Responsibilities 1.
Unified Endpoint Management (UEM) Daily Operations: Perform daily upkeep, system maintenance, and regular patch management for all managed endpoints to ensure security and stability.
Service Desk Escalation: Serve as the final point of contact and subject matter expert for service desk escalations related to complex endpoint issues.
Apple Fleet: Architect and maintain the Jamf Pro environment for all macOS and iOS devices.
Manage configuration profiles, policies, and patch management.
Windows and Android: Lead the administration of Microsoft Intune, ensuring robust policy application, security baselines, and application delivery.
Provisioning: Manage Apple Business Manager (ABM) and Windows Autopilot to deliver a true zero-touch deployment experience.
2.
Virtual Desktop Infrastructure (VDI) Administer and optimize Amazon WorkSpaces.
Manage WorkSpaces directories, custom bundles, and image creation/maintenance.
Troubleshoot connectivity and performance issues within the AWS ecosystem.
3.
Automation and Engineering Develop and maintain sophisticated scripts in PowerShell and Bash to automate manual tasks and integrate system APIs.
Build and maintain a library of packaged software (dmg, pkg, msi) for silent deployment.
Implement automated reporting for hardware inventory, license compliance, and security auditing.
4.
Security and Compliance Enforce endpoint security standards, including FileVault/BitLocker encryption and EDR agent health.
Partner with Security teams to remediate vulnerabilities across the endpoint fleet.
Required Qualifications Experience: Minimum 3 5 years in an Endpoint Engineering or MDM-focused role.
Jamf Mastery: Proven experience managing both macOS and iOS at scale via Jamf Pro.
Intune Proficiency: Experience managing Windows environments through Microsoft Endpoint Manager.
VDI Expertise: Hands-on experience with Amazon WorkSpaces administration.
BYOD Deployment: Experience deploying and managing a Bring Your Own Device (BYOD) program for personal mobile phones (iOS/Android).
Advanced Scripting: Ability to write and debug Bash and PowerShell scripts from scratch.
Identity: Understanding of Okta or Azure AD (Entra ID) as it relates to device enrollment and SSO.
Education and Certifications Bachelor's degree in Computer Science, IT, or equivalent professional experience.
Relevant certifications (e.g., Jamf 200/300, Microsoft MD-102, or AWS Certified Cloud Practitioner) are a plus.
About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
JAMF Pro, BYOD Deployment, Amazon WorkSpaces
Not Specified
T
End User Support Specialist
🏢 TECEZE
Salary not disclosed
Job Title: EUC Talent Required (L2/L3 Support)
Job Type: Onsite
Job Mode: Full Time
Job Overview
Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications.
Key Responsibilities
- Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications.
- Provide end-user and system support across Syncreon, CLI, and other plant locations.
- Deliver onsite support for network changes, hardware installations, and system upgrades.
- Support and maintain the SCCM environment and assist with Microsoft Intune configurations.
- Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations.
- Manage hardware lifecycle activities, including asset tracking, shipments, replacements, and returns.
- Configure, manage, and troubleshoot printers, scanners, and peripheral devices.
- Provide L2/L3 support for:
- Windows and macOS operating systems
- End-user devices
- Core infrastructure services
- Participate in plant leadership meetings and weekly change management calls.
- Support patching and upgrade activities in line with organizational standards.
- Adhere to defined operational standards, SLAs, processes, and service objectives.
- Maintain accurate documentation for service desk procedures and end-user processes.
- Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner.
- Coordinate with onsite hardware and service vendors for issue resolution and installations.
Required Skills & Qualifications
- Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3).
- Hands-on experience with Windows OS, macOS, SCCM, and Intune.
- Exposure to manufacturing or plant IT environments is highly preferred.
- Knowledge of network troubleshooting, patch management, and security remediation.
- Experience managing hardware assets, printers, and scanners.
- Excellent communication, coordination, and documentation skills.
- Ability to work independently in an onsite plant environment.
Preferred Experience
- Prior experience supporting shop floor systems in automotive or manufacturing plants.
- Familiarity with ITIL processes, incident management, and change management.
- Experience working with multiple plant locations and stakeholders.
Not Specified
Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) - Remote (Not Specified)
Salary not disclosed
JOB DESCRIPTION
The Customer Service / Tech Support Rep (Tech Products, Bilingual: English/Spanish) - Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you!
As a remote Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as game-changers. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) working from home, you will:
- Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Deliver expert customer experiences with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) (Remote) role include:
- The ability to read, write and speak fluently both Spanish and English
- 1+ year of customer service experience
- A high school diploma or GED
- Strong focus on building customer relationships
- Comfortable using and explaining technology
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking with strong problem solving skills
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
- A desktop or laptop to complete PC and internet testing; A work computer will be provided
- High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
- Must reside in the United States and have a valid U.S. address for residence
WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, We champion our people. That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
- The base salary for this position is $18.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay early, when you want it
- Full time, paid classroom and on the job training
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.
JOB AVAILABILITY:
We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.
Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.
Remote working/work at home options are available for this role.
permanent
O
Desktop Support Technician
Salary not disclosed
Proven experience in on-site desktop and end-user computing support Strong troubleshooting skills for hardware, operating systems, peripherals, and basic networking Working knowledge of Microsoft Windows and Apple macOS operating systems, including end-user device configuration and support Experience supporting productivity and collaboration tools within enterprise IT environments Familiarity with ITSM processes and tools (Incident, Change, and Asset Management) Professional communication skills and ability to interact directly with business users and stakeholders Onsite break-fix support for distribution centre & offices, Meeting room support, Device peripherals replacements support, Remote support for end user devices.
Diagnose and resolve hardware and software issues for end-user devices (desktops, laptops, peripherals, tablets, MFP’s and desktop printers, RF equipment, label printers, production invoice printers, scanners, mobile phones, time clocks, display boards, etc.) during business hours to ensure minimal disruption to business operations.
Setup, troubleshoot, breakdown and move as needed IT equipment for end user offices and workstations.
Set up, configure, and troubleshoot meeting room equipment, including audio-visual systems and conferencing tools, to ensure seamless meeting experiences.
Provide conference room support during key conferences, to include pre-conference setup and testing as needed.
Replace and install device peripherals such as monitors, docking stations, keyboards, mice, and other accessories as needed.
Provide comprehensive support for desktops, laptops, tablets, and other end user devices, including troubleshooting, asset management, and lifecycle support.
Maintain accurate records of IT assets, manage inventory levels, and ensure proper parts management onsite, including maintaining minimum/maximum spare levels.
Perform proactive checks, regular preventative maintenance on IT equipment to maximize device uptime and identify potential issues before they impact users.
Support new hire onboarding and employee offboarding processes, including device provisioning, setup, issuance, collection and decommissioning.
Respond to incident tickets by providing onsite support or dispatching technicians as required and escalate critical issues according to the defined escalation matrix.
Coordinate shipment of IT equipment, including shipment drop-off at carrier business location, and manage the refill and maintenance of smart lockers to ensure timely availability of devices and peripherals.
Train end users to utilize IT equipment as necessary Smart hands support as needed for servers, switches, AP’s, firewalls, etc.
for other Client’s IT teams Ensure all support and related activities are conducted in a manner compliant with Client’s IT security practices Dispatch support Services where technical resources are deployed to sites as needed for incident resolution, hardware replacement, or other support activities shipment of equipment and timely replenishment of smart lockers
Diagnose and resolve hardware and software issues for end-user devices (desktops, laptops, peripherals, tablets, MFP’s and desktop printers, RF equipment, label printers, production invoice printers, scanners, mobile phones, time clocks, display boards, etc.) during business hours to ensure minimal disruption to business operations.
Setup, troubleshoot, breakdown and move as needed IT equipment for end user offices and workstations.
Set up, configure, and troubleshoot meeting room equipment, including audio-visual systems and conferencing tools, to ensure seamless meeting experiences.
Provide conference room support during key conferences, to include pre-conference setup and testing as needed.
Replace and install device peripherals such as monitors, docking stations, keyboards, mice, and other accessories as needed.
Provide comprehensive support for desktops, laptops, tablets, and other end user devices, including troubleshooting, asset management, and lifecycle support.
Maintain accurate records of IT assets, manage inventory levels, and ensure proper parts management onsite, including maintaining minimum/maximum spare levels.
Perform proactive checks, regular preventative maintenance on IT equipment to maximize device uptime and identify potential issues before they impact users.
Support new hire onboarding and employee offboarding processes, including device provisioning, setup, issuance, collection and decommissioning.
Respond to incident tickets by providing onsite support or dispatching technicians as required and escalate critical issues according to the defined escalation matrix.
Coordinate shipment of IT equipment, including shipment drop-off at carrier business location, and manage the refill and maintenance of smart lockers to ensure timely availability of devices and peripherals.
Train end users to utilize IT equipment as necessary Smart hands support as needed for servers, switches, AP’s, firewalls, etc.
for other Client’s IT teams Ensure all support and related activities are conducted in a manner compliant with Client’s IT security practices Dispatch support Services where technical resources are deployed to sites as needed for incident resolution, hardware replacement, or other support activities shipment of equipment and timely replenishment of smart lockers
Not Specified
J
IT Services Administrator
🏢 Jobot
Salary not disclosed
IT Services Administrator II This Jobot Job is hosted by: Melanie Courtney Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $55,000
- $65,000 per year A bit about us: Our client was established to bring together industry-leading residential and commercial HVAC, electrical, and plumbing companies.
Why join us? Health, Vision, and Dental Insurance, Voluntary Life and AD&D, 401K with up to a 4% employer match, Paid holidays, vacation, and sick leave Job Details Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in fast-paced environments and enjoy working with new technology? If so, we have the perfect opportunity for you! We are looking for an IT Services Administrator II to help provide comprehensive IT administration and support to ensure the seamless operation of our IT systems.
This role requires proficiency in Level 2/3 support, desktop support, mobile device management (MDM), mobile security, cybersecurity, Microsoft Azure and Entra services, asset management, and a strong understanding of networking.
The IT Services Administrator II will troubleshoot complex technical issues, mentor and collaborate with other, account administration and help support user issues.
This is a remote/hybrid role, primarily involving remote work.
However, candidates must reside within a 60-minute commute of a local Collaboration Center or Brand to ensure timely response to any on-site requirements on an as-needed basis.
While these visits may be infrequent, the ability to promptly address on-site requirements is essential.
1.1 Responsibilities Provide technical support for hardware, software, and networking issues across servers, desktops, laptops, and mobile devices.
Support local/remote network systems, including Ubiquiti, and manage Intune/Entra, Microsoft Teams, and Exchange.
Conduct regular security audits and risk assessments.
Respond to and manage cybersecurity incidents.
Conduct desktop support, including installations, upgrades, and patch management.
Support mobile devices like iOS or Android tablets or phones, including Mobile Device Management (MDM) solutions.
Coordinate and administer Entra (Azure) directory services, user authentication and privileges, across multiple tenants Provide support for Office 365, including SharePoint and OneDrive.
Support of low-code Microsoft PowerApps and/or Power Automate.
Support of Microsoft M365 Copilot, ChatGPT for Business, and other agentic AI services Document and track support requests, ensuring timely resolution.
Coordinate and manage IT incident response, ensuring timely resolution and documentation of incidents.
Adheer to IT change management processes to ensure smooth transitions and minimal disruption to services.
Help support disaster recovery plans to ensure business continuity in case of major IT failures.
Assist with asset management, ensuring accurate tracking, deployment, and lifecycle management of IT equipment.
Document processes, procedures, and resolutions to ensure knowledge sharing and continuity.
Participate in an on-call rotation to provide timely support and resolution of issues as they arise.
Mentor and guide team members, providing support as needed.
Collaborate with others to implement and maintain IT policies and security protocols.
Coordinate with external vendors and service providers to ensure quality and timely IT support and service delivery.
Identify and recommend opportunities for continuous improvement in IT processes and procedures.
1.2 Non-Essential Responsibilities Performs other functions as assigned.
1.3 Knowledge, Skills, and Abilities or “The Ideal Candidate will have” 3+ years in an IT Support role, with Level 2 or 3 support experience.
Strong understanding of networking, server administration, and cloud platforms like Azure.
Strong knowledge of Microsoft Teams, Exchange, Office 365 administration and Intune/Entra or Active Directory.
Hands-On experience with MDM tools such as Intune, Kandji, Jamf, or AirWatch.
Understanding of networking concepts such as DNS, DHCP, VLANs, and VPNs.
Knowledge of local network systems, particularly Ubiquiti.
Experience with Datto RMM or similar support tools and ITSM suites like Kaseya 365, including CMDB tools like IT Glue.
Proficiency with Windows environments, macOS a plus.
Experience with managed cybersecurity platforms and EDR (endpoint protection, detection, and response) solutions.
Strong problem-solving skills and a keen attention to detail.
Strong organizational skills and attention to detail.
Strong interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
Strong ability to provide a high level of support with a customer-first attitude.
Strong ability to analyze information and use logic and process to address work-related issues and problems.
Ability to seek out opportunities to increase internal user satisfaction and deepen client relationships.
Ability to multi-task and prioritize workload.
Ability to meet deadlines.
Maintain and secure sensitive/confidential information.
Ability to work proficiently with Microsoft Word, PowerPoint, Outlook, and Excel.
Average manual dexterity work using a PC, phone, sorting, filing, and other office machines.
Ability to work weekends and overnight hours as needed.
1.4 Work Conditions and Physical Demands Primarily sedentary work in a general home or office environment Ability to communicate and exchange information Ability to comprehend and interpret documents and data Requires occasional standing, walking, lifting, and moving objects (up to 50 lbs.) Requires manual dexterity to use computer, telephone, and peripherals May be required to work extended hours for special business needs Ability to work in the office or on site as required Must reside within a 60-minute commute of a local Collaboration Center or Brand to ensure timely response to any on-site requirements on an as-needed basis.
1.5 Minimum Education Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent technical training/experience.
Additional years of experience can be considered in lieu of a degree.
1.6 Certifications (Required/Desired) Desirable, any relevant certification, including but not limited to: CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft Certified: Security, Compliance, and Identity Fundamentals Microsoft 365 Certified: Fundamentals certifications Microsoft Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft Certified: Windows Virtual Desktop Specialty Microsoft Certified: Security Operations Analyst Associate Microsoft 365 Certified: Security Administrator Associate Microsoft Certified: Information Protection Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert Microsoft 365 Certified: Teams Administrator Associate MCP (Microsoft Certified Professional) MCSE (Microsoft Certified Systems Engineer) CISSP (Certified Information Systems Security Professional) 1.7 Minimum Related Work Experience Minimum 3 years’ experience troubleshooting software and hardware issues, including desktops and laptops, with a strong background in IT infrastructure, systems engineering, network, and project management.
Experience with installation, configuration, security patching, and troubleshooting of MS Windows OS.
Proficiency in Microsoft technologies, including but not limited to Active Directory (AD), Entra, Intune, and MECM/SCCM.
Experience with scripting and deploying services using PowerShell.
Understanding of application packaging and delivery.
Knowledge of Modern Desktop Administration (deploying, configuring, securing, managing, and monitoring devices and client applications in an enterprise environment).
Familiarity with network protocols and troubleshooting.
Experience with network configuration and management, including routers, switches, and firewalls.
Understanding of network security principles and practices, including VPNs, encryption, and intrusion detection/prevention systems.
Experience with security patch management and vulnerability assessments.
Excellent communication and verbal skills, as well as business acumen.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Jobot is an Equal Opportunity Employer.
We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
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Salary: $55,000
- $65,000 per year A bit about us: Our client was established to bring together industry-leading residential and commercial HVAC, electrical, and plumbing companies.
Why join us? Health, Vision, and Dental Insurance, Voluntary Life and AD&D, 401K with up to a 4% employer match, Paid holidays, vacation, and sick leave Job Details Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in fast-paced environments and enjoy working with new technology? If so, we have the perfect opportunity for you! We are looking for an IT Services Administrator II to help provide comprehensive IT administration and support to ensure the seamless operation of our IT systems.
This role requires proficiency in Level 2/3 support, desktop support, mobile device management (MDM), mobile security, cybersecurity, Microsoft Azure and Entra services, asset management, and a strong understanding of networking.
The IT Services Administrator II will troubleshoot complex technical issues, mentor and collaborate with other, account administration and help support user issues.
This is a remote/hybrid role, primarily involving remote work.
However, candidates must reside within a 60-minute commute of a local Collaboration Center or Brand to ensure timely response to any on-site requirements on an as-needed basis.
While these visits may be infrequent, the ability to promptly address on-site requirements is essential.
1.1 Responsibilities Provide technical support for hardware, software, and networking issues across servers, desktops, laptops, and mobile devices.
Support local/remote network systems, including Ubiquiti, and manage Intune/Entra, Microsoft Teams, and Exchange.
Conduct regular security audits and risk assessments.
Respond to and manage cybersecurity incidents.
Conduct desktop support, including installations, upgrades, and patch management.
Support mobile devices like iOS or Android tablets or phones, including Mobile Device Management (MDM) solutions.
Coordinate and administer Entra (Azure) directory services, user authentication and privileges, across multiple tenants Provide support for Office 365, including SharePoint and OneDrive.
Support of low-code Microsoft PowerApps and/or Power Automate.
Support of Microsoft M365 Copilot, ChatGPT for Business, and other agentic AI services Document and track support requests, ensuring timely resolution.
Coordinate and manage IT incident response, ensuring timely resolution and documentation of incidents.
Adheer to IT change management processes to ensure smooth transitions and minimal disruption to services.
Help support disaster recovery plans to ensure business continuity in case of major IT failures.
Assist with asset management, ensuring accurate tracking, deployment, and lifecycle management of IT equipment.
Document processes, procedures, and resolutions to ensure knowledge sharing and continuity.
Participate in an on-call rotation to provide timely support and resolution of issues as they arise.
Mentor and guide team members, providing support as needed.
Collaborate with others to implement and maintain IT policies and security protocols.
Coordinate with external vendors and service providers to ensure quality and timely IT support and service delivery.
Identify and recommend opportunities for continuous improvement in IT processes and procedures.
1.2 Non-Essential Responsibilities Performs other functions as assigned.
1.3 Knowledge, Skills, and Abilities or “The Ideal Candidate will have” 3+ years in an IT Support role, with Level 2 or 3 support experience.
Strong understanding of networking, server administration, and cloud platforms like Azure.
Strong knowledge of Microsoft Teams, Exchange, Office 365 administration and Intune/Entra or Active Directory.
Hands-On experience with MDM tools such as Intune, Kandji, Jamf, or AirWatch.
Understanding of networking concepts such as DNS, DHCP, VLANs, and VPNs.
Knowledge of local network systems, particularly Ubiquiti.
Experience with Datto RMM or similar support tools and ITSM suites like Kaseya 365, including CMDB tools like IT Glue.
Proficiency with Windows environments, macOS a plus.
Experience with managed cybersecurity platforms and EDR (endpoint protection, detection, and response) solutions.
Strong problem-solving skills and a keen attention to detail.
Strong organizational skills and attention to detail.
Strong interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
Strong ability to provide a high level of support with a customer-first attitude.
Strong ability to analyze information and use logic and process to address work-related issues and problems.
Ability to seek out opportunities to increase internal user satisfaction and deepen client relationships.
Ability to multi-task and prioritize workload.
Ability to meet deadlines.
Maintain and secure sensitive/confidential information.
Ability to work proficiently with Microsoft Word, PowerPoint, Outlook, and Excel.
Average manual dexterity work using a PC, phone, sorting, filing, and other office machines.
Ability to work weekends and overnight hours as needed.
1.4 Work Conditions and Physical Demands Primarily sedentary work in a general home or office environment Ability to communicate and exchange information Ability to comprehend and interpret documents and data Requires occasional standing, walking, lifting, and moving objects (up to 50 lbs.) Requires manual dexterity to use computer, telephone, and peripherals May be required to work extended hours for special business needs Ability to work in the office or on site as required Must reside within a 60-minute commute of a local Collaboration Center or Brand to ensure timely response to any on-site requirements on an as-needed basis.
1.5 Minimum Education Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent technical training/experience.
Additional years of experience can be considered in lieu of a degree.
1.6 Certifications (Required/Desired) Desirable, any relevant certification, including but not limited to: CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft Certified: Security, Compliance, and Identity Fundamentals Microsoft 365 Certified: Fundamentals certifications Microsoft Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Microsoft Certified: Windows Virtual Desktop Specialty Microsoft Certified: Security Operations Analyst Associate Microsoft 365 Certified: Security Administrator Associate Microsoft Certified: Information Protection Administrator Associate Microsoft 365 Certified: Enterprise Administrator Expert Microsoft 365 Certified: Teams Administrator Associate MCP (Microsoft Certified Professional) MCSE (Microsoft Certified Systems Engineer) CISSP (Certified Information Systems Security Professional) 1.7 Minimum Related Work Experience Minimum 3 years’ experience troubleshooting software and hardware issues, including desktops and laptops, with a strong background in IT infrastructure, systems engineering, network, and project management.
Experience with installation, configuration, security patching, and troubleshooting of MS Windows OS.
Proficiency in Microsoft technologies, including but not limited to Active Directory (AD), Entra, Intune, and MECM/SCCM.
Experience with scripting and deploying services using PowerShell.
Understanding of application packaging and delivery.
Knowledge of Modern Desktop Administration (deploying, configuring, securing, managing, and monitoring devices and client applications in an enterprise environment).
Familiarity with network protocols and troubleshooting.
Experience with network configuration and management, including routers, switches, and firewalls.
Understanding of network security principles and practices, including VPNs, encryption, and intrusion detection/prevention systems.
Experience with security patch management and vulnerability assessments.
Excellent communication and verbal skills, as well as business acumen.
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Not Specified
D
Computer Support Specialist II
Salary not disclosed
Computer Support Specialist II Location: On-site, Ames, IA US Citizen We are seeking a Computer Support Specialist II in support of the DOE CBOSS program.
This is a great opportunity for someone who thrives in a hands-on environment and enjoys solving complex technical problems.
Job Description: The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations.
This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs.
The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments.
Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets.
Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs.
Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime.
Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use.
Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders.
Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies.
Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site.
Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use.
Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services.
Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites.
Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools.
Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes.
Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs.
Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups.
Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues.
Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support.
Minimum Qualifications Bachelors degree or technical or trade school training preferred.
5+ years experience Other Job Specific Skills Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification.
Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance.
Proficiency in supporting Apple devices and Microsoft-based environments.
Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards.
Strong customer service and communication skills, with the ability to train and document processes for end-users.
Flexibility to support off-site meetings and executive staff as required.
Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements.
Strong understanding of deskside issues related to: Operating systems (Windows, macOS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services.
#cjpost Evaluate new technology hardware and software Resolve technical hardware and software issues Resolve hardware and software problems Resolve software and hardware problems Call from computer users concerning hardware and software system operations Help resolve hardware or software problems Manage software support and maintenance Troubleshoot and provide technical support for software, hardware, and network access issues Resolve possible hardware, software and network problems Providing end-user support for desktop and network-related problems End users in use of hardware and software Centered support to all users on all software applications Diagnosing and resolving technical hardware and software issues Resolve technical hardware, software and telephone issues Assist with off-site support for client functions Interpret problems and provide technical support for hardware, software, and systems Evaluate user requests for problems with hardware and software Provide the following technical services to project staff: computer troubleshooting, technical support for software and hardware, staff support and training Assist with network software installation and problem troubleshooting Providing technical assistance and support related to computer systems, hardware, and software
This is a great opportunity for someone who thrives in a hands-on environment and enjoys solving complex technical problems.
Job Description: The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations.
This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs.
The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments.
Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets.
Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs.
Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime.
Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use.
Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders.
Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies.
Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site.
Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use.
Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services.
Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites.
Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools.
Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes.
Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs.
Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups.
Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues.
Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support.
Minimum Qualifications Bachelors degree or technical or trade school training preferred.
5+ years experience Other Job Specific Skills Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification.
Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance.
Proficiency in supporting Apple devices and Microsoft-based environments.
Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards.
Strong customer service and communication skills, with the ability to train and document processes for end-users.
Flexibility to support off-site meetings and executive staff as required.
Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements.
Strong understanding of deskside issues related to: Operating systems (Windows, macOS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services.
#cjpost Evaluate new technology hardware and software Resolve technical hardware and software issues Resolve hardware and software problems Resolve software and hardware problems Call from computer users concerning hardware and software system operations Help resolve hardware or software problems Manage software support and maintenance Troubleshoot and provide technical support for software, hardware, and network access issues Resolve possible hardware, software and network problems Providing end-user support for desktop and network-related problems End users in use of hardware and software Centered support to all users on all software applications Diagnosing and resolving technical hardware and software issues Resolve technical hardware, software and telephone issues Assist with off-site support for client functions Interpret problems and provide technical support for hardware, software, and systems Evaluate user requests for problems with hardware and software Provide the following technical services to project staff: computer troubleshooting, technical support for software and hardware, staff support and training Assist with network software installation and problem troubleshooting Providing technical assistance and support related to computer systems, hardware, and software
Not Specified
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