Cinch Home Services Jobs in Usa

Location: On-site in Columbus, OH

Calling all Home Services Marketing Pros — This Is Your Moment.

If you’ve ever wished for the chance to take everything you’ve learned — and lead the marketing charge at a trusted remodeling brand poised for explosive growth — get excited because your golden opportunity has arrived.

Who You Are

You’ve built lead-generation machines that never sleep — and crafted brand stories that make people care. You thrive at the intersection of creativity and performance, where data meets emotion and storytelling meets measurable ROI. You’ve led high-performing teams and delivered results in competitive B2C spaces — especially in industries like bath and kitchen remodeling, replacement windows, roofing, HVAC, siding, flooring, or similar home services verticals.

Now you’re ready to own it all — strategy, structure, spend, and scale. If that’s you, keep reading.

About Improveit

We’re Improveit Home Remodeling — a top-performing, fast-growing company with 36+ years of success and a clear path to explosive expansion. We specialize in bath, window, and kitchen remodeling — and we’re actively entering new markets and launching new product lines.

As we grow, we’re seeking a Director of Demand Generation — a data-driven, creatively inspired leader who can build demand, elevate our brand, and craft homeowner experiences that turn into lifelong relationships.

What You’ll Own

This isn’t a 'keep the trains running' role — it’s a build-it-and-scale-it leadership opportunity for a marketing architect who thrives at the intersection of performance, brand, and customer experience.

Demand Generation & Advertising

• Own the full-funnel demand generation strategy across digital (paid search, paid social, video, SEO, display, retargeting) and traditional media (print advertising, direct mail, etc.).
• Manage media budgets with precision — optimizing for CPL, CPA, lead quality, and revenue attribution.
• Leverage analytics to track conversion metrics and continuously improve lead-to-appointment rates.
• Build test-and-learn roadmaps to refine messaging, creative, and targeting strategies.
• Scale multi-channel campaigns that drive predictable lead volume and profitable growth.

Brand Marketing & Creative Direction

• Lead the evolution of the Improveit brand to strengthen awareness, trust, and emotional connection with homeowners.
• Develop integrated brand campaigns that balance storytelling with measurable performance outcomes.
• Oversee creative development across TV, video, social, email, and print — ensuring every touchpoint aligns with brand standards and performance goals.
• Partner with design and content teams to bring bold, authentic, high-converting creative to life.

Lifecycle & Customer Journey Marketing

• Map and manage the homeowner journey — from first impression to repeat project and referral.
• Design and deploy personalized lifecycle campaigns (email, SMS, direct mail, social) that drive engagement, retention, and advocacy.
• Collaborate with Customer Experience and Operations to ensure marketing aligns with the in-home experience.
• Champion cross-sell and win-back strategies that turn homeowners into lifelong customers.

Leadership & Team Development

• Lead, coach, and grow a high-performing marketing team across digital, creative, and lifecycle functions.
• Foster a culture of innovation, accountability, and collaboration.
• Align team priorities with company-wide growth goals in partnership with the VP of Marketing.
• Manage agency and vendor relationships to ensure best-in-class execution and measurable ROI.

What You Bring

• 10+ years of progressive marketing experience, including 5+ years in B2C direct response or demand generation — ideally within home remodeling, home services, or a related industry.
• Proven ability to scale lead-generation programs that drive high-quality homeowner leads and revenue, including both offline and online marketing programs.
• Deep expertise in paid media, lifecycle marketing, and brand storytelling.
• Past successful track record with print media and direct mail programs.
• Hands-on experience with platforms like Google Ads, Meta, YouTube, Salesforce, SFMC, and attribution modeling tools.
• Data-driven decision-making with strong analytical and creative instincts.
• Executive presence with the ability to influence cross-functional teams and leadership.
• Bachelor’s degree in marketing, communications, or related field; MBA preferred.

What We Offer

• Highly Competitive Compensation + Performance-Based Bonus Opportunity
• Medical and Dental Insurance
• 401(k) with Company Match
• Paid Vacation, Holidays, and Personal Time
• Upbeat, Positive, and Collaborative Culture
• Beautiful Work Environments You’ll Be Proud to Call Home
• Incredible Marketing Technology Stack
• Advanced Career Growth Opportunities in a Rapidly Expanding Company
• Autonomy to Lead, Develop, and Grow Your Teams
• Money to Invest in Marketing Ideas and New Initiatives
• The Stability of a 36-Year Brand with the Energy of a Startup

How We’re Different

At Improveit, marketing isn’t a department — it’s a driving force behind our mission to transform homes and lives. We’re a 35-year-strong, people-first company with the mindset of a startup and the heart of a family. Our growth is fueled by grit, innovation, and the belief that when we do right by homeowners and each other, we all win.

You’ll join a team that’s rewriting what’s possible in the home improvement industry — fueled by data, powered by creativity, and united by purpose.

Here, your ideas aren’t just heard — they’re implemented, tested, celebrated, and scaled. You’ll collaborate with passionate sales, operations, and executive leaders who share your obsession with performance and customer experience.

We believe in creating leaders, not just marketers. In building systems that scale and brands that endure. And we believe in doing it all while staying true to our values — #NeverSatisfied, #CommittedToExcellence, and #WinTogether.

What You’ll Gain

• Impact with Purpose: Drive marketing that changes the trajectory of families, careers, and communities.
• Creative Freedom: Build and evolve a brand with a powerful story and an even brighter future.
• Growth Opportunity: Be part of a company scaling rapidly into new markets, products, and possibilities.
• Culture of Winning Together: Work alongside passionate, driven people who genuinely care — and who have each other’s backs.
• A Career You’ll Be Proud Of: Contribute to a legacy of quality, trust, and transformation that homeowners across the Midwest have counted on for decades.

Ready to Lead What’s Next?

If you’re a high-performing, home services-focused B2C marketing leader ready to blend creativity with performance, brand with demand, and passion with purpose, your next chapter starts here.

Let’s build the next era of Improveit together.

Apply today — and play a pivotal role in leading our charge forward.

Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project.

Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We’re proud to say we’ve been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include:

Industry-best compensation packages | Competitive health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee.

Position Summary:

The Service Technician is responsible for servicing and maintaining previously installed Leaf Home systems at customers’ homes based on established service ticket requests. This role provides outstanding customer service in the course of service repairs, annual maintenance, inspections, etc.

Essential Duties and Responsibilities:

Perform service on Leaf Home systems at customers’ homes based on logged service tickets and onsite inspection. Services may include annual maintenance, testing, troubleshooting, basic plumbing repairs, reinstallation of systems, removal of old units, etc.

Document, schedule, and close services performed in the service ticket system accurately and in a timely manner.

Proactively engage with customers to provide an outstanding customer service experience.

Follow established job site safety rules, OSHA guidelines, and company safety policies and procedures.

Required Education and Experience:

Required Education

High school diploma or equivalent.

Required Years of Experience

2-4 years of experience in basic remodeling, construction, or a related field.

Additional Requirements:

Valid driver’s license.

Reliable truck, van, or large SUV.

Functioning laptop, smartphone.

Functioning tools are required to perform job duties.

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities, or Certifications:

Based on role specifics – must be comfortable working at heights.

Key Competencies:

• Uses basic problem-solving and subject matter understanding to perform tasks under supervision.

Travel Requirements:

Occasional overnight travel is required (1-10%)

Overtime/Additional Hours Requirements:

Overtime hours may be required based on business needs

Other hour considerations: Weekend and/or evening hours may be required.

Physical Requirements:

Physical Activity:

Frequency of work schedule:

Standing

Constantly (67-100%)

Walking

Constantly (67-100%)

Sitting

Rarely (1-10%)

Driving a car/van/truck

Frequently (34-66%)

Reaching with hands and arms (up, down, or outward)

Constantly (67-100%)

Typing

Occasionally (11-33%)

Using hands to touch/manipulate/handle

Constantly (67-100%)

Climbing and/or balancing

Occasionally (11-33%)

Working at heights

Frequently (34-66%)

Stooping, kneeling, or crouching

Frequently (34-66%)

Talking and/or listening

Occasionally (11-33%)

Using foot controls

Never (0%)

Twisting of the body

Constantly (67-100%)

Twisting of the wrist/arm

Constantly (67-100%)

Lifting < 10 pounds

Constantly (67-100%)

Lifting between 10 to 25 pounds

Frequently (34-66%)

Lifting between 25 to 50 pounds

Frequently (34-66%)

Lifting between 50 to 75 pounds

Frequently (34-66%)

Lifting over 75 pounds

Rarely (1-10%)

Exposure to extreme heat or cold

Constantly (67-100%)

Exposure to loud noise

Constantly (67-100%)

Disclaimer

This job description is not meant to be an all-inclusive list of duties, functions, and/or responsibilities of this position. Other related functions and responsibilities may be assigned as required to complete assignments or initiatives. Leaf Home reserves the right to change, add, delete, or modify job functions as necessary based on business necessity. The company or employee has the right to terminate employment at any time for any reason; employment is at will, to the extent of federal, state, or local law. This job description does not promise or guarantee continued employment with Leaf Home.

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

• Complex wound care, wound vac, ostomy
• PICC lines/Ports/Blood Draws
• TPN and Antibiotic Infusion
• Catheters/Tubes/Drains/PleurX
• Tracheostomy management
• Monitor and educate on health conditions to promote independence and wellness

• Supportive team environment with 24/7 clinical backup
• Flexible scheduling and autonomy
• Competitive pay and mileage reimbursement
• The reward of building meaningful relationships every day

Pay: $25 - $32 per hour
Earning potential: Over $110K per year based on performance
Sign-On Bonus: Up to $5,000 based on experience

Full-time, year-round work

Join American Residential Services (ARS), the nation's largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with more than 7,000 team members and over 45 years of experience delivering trusted home comfort solutions.

We are hiring skilled HVAC Service Technicians to diagnose, troubleshoot, service, and repair residential heating and air conditioning systems. This role supports homeowners by providing reliable HVAC repair, maintenance, and system diagnostics.

• Insurance available after 31 days

• Low-cost medical (as low as $5/week)

• Dental, vision, HSA/FSA

• 401(k) with company match

• 13 days PTO + 8 paid holidays

• Company-paid life insurance

• Take-home service vehicle + gas card

• Uniforms + cleaning service

• Weekly direct deposit

As a Residential HVAC Service Technician, you will:

• Troubleshoot and diagnose residential HVAC systems, including furnaces, heat pumps, and air conditioning units

• Perform HVAC repairs, service calls, and preventative maintenance

• Identify system issues and recommend appropriate heating and air conditioning solutions

• Ensure all HVAC service work meets company standards and local code requirements

• Communicate clearly with homeowners about system performance and recommended repairs

• Deliver professional customer service while completing HVAC service and repair work

This position offers consistent work, strong earning potential, and the opportunity to grow your career in the residential HVAC industry.

• 3 years of residential HVAC experience

• EPA certification (or ability to obtain)

• Valid driver's license with clean driving record

• Must pass background check and drug screening

• Ability to work in attics, crawlspaces, and lift heavy HVAC equipment

If you have the experience we seek, APPLY NOW or CALL to schedule your interview -

This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: .

At FHLB Des Moines, we work each day to develop an inclusive culture that supports and leverages the complexity of a diverse workforce. This enables us to effectively serve the needs of our members and help them succeed.

Accountabilities:

Responsibilities/Duties/Functions/Tasks:

• Provide excellent customer service in a fast-paced environment to all stakeholders by responding to requests for service timely, accurately and professionally.
• Reconcile complex financial transactions in accordance with established policies and procedures, exercising judgment in decision-making.
• Identify, analyze, escalate and help resolve inquiries, addresses exceptions and serves as a point of escalation, when needed.
• Understand the operations workflow and core system functionality to help troubleshoot and identify impacts of proposed projects, initiatives, and changes.
• Collaborate with other departments on reconciliations, processing and projects.
• Produces solution requirements using job shadowing, interviews, business process descriptions, operating procedures, policy guidance, business analysis, task analysis and workflow analysis.
• Monitor, identify and report emerging issues related to members and other business partners to ensure Anti-Money Laundering, OFAC, fraud or other risk issues are escalated and addressed on a timely basis.
• Tests, validates, and ensures the ongoing system functionality and validity of associated/assigned operations systems.
• Knowledge of Bank operations Fedwire, custody, and CFR regulations.
• Understand and ensure compliance with required SOX and Operational controls.
• Support testing, execution, and documentation for projects.
• Develop and regularly review department processes and procedures.
• Responsible for the integrity of Bank and member data.
• Other duties as assigned.

Qualifications:

• Bachelor's degree preferred, however, two years of business education and/or equivalent work experience required
• Proven experience with accuracy and details
• Proven experience in transaction execution, ownership and accountability for work
• Banking industry certifications are a plus
• 3-5 years proven customer service experience; phone customer service experience preferred
• Strong verbal and written communication skills essential
• Proficient PC skills including Word and Excel; database experience a plus
• Ability to work within a team environment is essential

Compensation Range:

This salary range represents the Bank's good faith and reasonable estimate of possible compensation at the time of hire. Offer to be determined by selected applicant's education, experience, knowledge, skills & abilities, as well as internal equity and alignment with market data. This role is also eligible to participate in the Bank's annual incentive plan.

As part of our competitive Total Rewards package, the Bank offers 11 paid holidays, 5 weeks of PTO and a work culture that values work/life balance. Most roles are eligible for our hybrid work schedule. We match 100% of the first 6% you contribute to your 401(k) and provide an additional 4% non-discretionary contribution to your 401(k) at the end of year. More information on our Total Rewards program can be found here.

At FHLB Des Moines, we work to create an inclusive culture. This enables us to effectively serve the needs of our members and help them succeed. FHLB Des Moines is proud to be an Equal Opportunity Employer. We prohibit discrimination on the basis of race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, veteran status, genetic information (including family medical history), status as a parent or any other characteristic protected by federal, state or local law.

At FHLB Des Moines, we work each day to develop an inclusive culture that supports and leverages the complexity of a diverse workforce. This enables us to effectively serve the needs of our members and help them succeed.

Accountabilities:

Responsibilities/Duties/Function/Tasks:

• Perform first-call resolution or escalation for Service Desk requests
• Document, research and resolve technical problems to ensure resolution in a timely manner and recommend process improvements
• Analyze, troubleshoot, and resolve hardware and software issues involving third-party vendor support, as needed
• Provide hands-on conference room, desk-side and walk-up support
• Perform desktop hardware services and repairs, including imaging and remote assistance
• Deploy images and AppStacks
• Manage virtual desktop sessions, entitlements, and application assignments
• Install and configure software
• Monitor systems daily to ensure environment uptime and stability
• Report on key service delivery data for monthly reporting KPI/KRI monthly for the Board of Directors
• Become proficient in understanding applications used within the Bank
• Utilize scripts to resolve more complex technical issues
• Provide first-line defense by authenticating users before accessing essential systems, including performing Account Enablement, Password Resets, enrollment in Multi-Factor Authentication (MFA) and mobile device management.
• Assist with the root cause analysis for service interruptions
• Develop Subject Matter Expertise (SME) in ServiceNow Incident, Request and Knowledge modules
• Responsible for updating records in asset management system, following asset management procedures
• Collaborate with other teams and management to communicate and resolve issues
• Maintain current professional and technical knowledge related to the field
• Assist with application and operating system (OS) support, including installations and updates
• Create and update department documentation (e.g., Knowledge Base Articles, Processes and Procedures, Run Books, etc.)
• Assist with maintaining software licensing and asset management system, as requested
• Participate in on-call rotation
• Perform other duties as assigned

Requirements:

• High School diploma required; 2-year or 4-year college degree in business or technical area preferred
• 2+ years providing information technology support, including 1 year demonstrated strong customer service experience
• Basic understanding of the ITIL Management Framework
• Demonstrated proficiency with Microsoft Windows OS, O365, Active Directory, Android and iOS mobile devices, and ServiceNow
• Competent with teleconferencing applications (e.g., Webex, Teams, Zoom)
• Experience with scripting tools such as PowerShell preferred
• Experience with mobile device management tools such as Workspace ONE preferred
• Experience with virtual desktop management tools such as Omnissa Horizon, and vSphere and App Volumes preferred
• Ability to prioritize daily tasks
• Comfortable working in a team-oriented, collaborative environment with superior customer focus and creative problem-solving skills
• Ability to establish effective rapport with all levels of employees and consistently provide professional customer service and training to non-technical users
• Good communication skills, both written and verbal

Compensation Range:

This salary range represents the Bank's good faith and reasonable estimate of possible compensation at the time of hire. Offer to be determined by selected applicant's education, experience, knowledge, skills & abilities, as well as internal equity and alignment with market data. This role is also eligible to participate in the Bank's annual incentive plan.

As part of our competitive Total Rewards package, the Bank offers 11 paid holidays, 5 weeks of PTO and a work culture that values work/life balance. Most roles are eligible for our hybrid work schedule. We match 100% of the first 6% you contribute to your 401(k) and provide an additional 4% non-discretionary contribution to your 401(k) at the end of year. More information on our Total Rewards program can be found here.

At FHLB Des Moines, we work to create an inclusive culture. This enables us to effectively serve the needs of our members and help them succeed. FHLB Des Moines is proud to be an Equal Opportunity Employer. We prohibit discrimination on the basis of race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, veteran status, genetic information (including family medical history), status as a parent or any other characteristic protected by federal, state or local law.

JOB OVERVIEW:

The Supervisor, Customer Service & Intake oversees the intake workflow and daily operations of the customer service team within our company. This role ensures that all customer inquiries, service requests, inspections, estimates, and job‑related information are captured accurately and handled promptly. The Supervisor provides direct leadership to Customer Service Representatives (CSRs), ensures exceptional customer experience, and partners closely with operations, sales, and field teams to support smooth project flow from first contact through job completion.

KEY RESPONSIBILITIES:

Supervision & Team Leadership

• Supervise, coach, and develop Customer Service Representatives responsible for inbound/outbound calls, appointment scheduling, service requests, and customer communications.
• Conduct regular 1:1s, performance check-ins, and annual performance reviews.
• Oversee daily staffing, assign workload, create schedules, and ensure adequate coverage during peak periods.
• Lead team meetings, training updates, and onboarding for new CSRs.

Intake & Workflow Management

• Manage the full intake process for all customer inquiries, including new roof requests, repairs, inspections, warranty claims, and follow-up.
• Ensure all customer and job details are captured accurately in CRM or job management systems.
• Review documentation for completeness and accuracy before handoff to estimators, sales reps, or production teams.
• Serve as the escalation point for complex customer issues or service delays.

Customer Experience & Communication

• Ensure the highest level of customer satisfaction through professional, timely communication.
• Monitor customer interactions and provide coaching to maintain quality standards.
• Resolve escalated customer concerns related to scheduling, estimates, or project timelines.
• Foster a customer-first culture aligned with the company’s values.

Operational Collaboration

• Work closely with sales, project managers, field crews, and production coordinators to ensure seamless handoff of intake information.
• Communicate scheduling changes, follow-up needs, and operational issues in real time.
• Identify process gaps and collaborate with leadership to streamline customer service workflows.

Reporting & Quality Control

• Track key performance metrics such as call volume, intake accuracy, response times, conversions, and customer satisfaction.
• Prepare weekly/monthly reports for management.
• Conduct quality assurance (QA) reviews on CSR communication and data entry.

REQUIREMENTS:

• 3–5 years of customer service, intake coordination, or administrative operations experience.
• At least 1–2 years of supervisory or team lead experience.
• Strong communication and de‑escalation skills.
• High level of accuracy and attention to detail.
• Proficiency with CRM systems or job management software; Microsoft Office skills.

PREFERRED:

• Experience in the roofing, construction, home services, or trades industry.
• Background managing a high-call-volume customer service environment.
• Bilingual (English/Spanish) a plus.

Call Center & Customer Service Manager

Location: On-Site in Los Angeles, CA

A nationally recognized, growth-focused home services brand is seeking an experienced and highly organized Call Center & Customer Service Manager to lead and optimize its inbound and outbound customer communication operations. With a mission rooted in delivering best-in-class service to homeowners, this company is modernizing the residential remodeling experience—and this role will be central to that evolution.

This is a high-impact leadership opportunity for a people-centric, data-driven operator who thrives in fast-paced environments and is passionate about building systems, improving processes, and coaching high-performing teams. The right candidate will bring expertise in scaling call center operations while ensuring an outstanding customer journey from the first interaction.

Key Responsibilities

• Lead, manage, and mentor a geographically dispersed team of 15–20 customer representatives across multiple time zones.
• Build and implement performance frameworks including KPIs such as booking rate, conversion rate, response time, and quality scores.
• Develop and maintain call scripts, training documentation, objection handling guidelines, and standardized operating procedures.
• Oversee call monitoring, feedback loops, coaching programs, and QA scorecards to elevate service delivery.
• Manage staffing plans, shift scheduling, and coverage to optimize call flow and availability.
• Collaborate cross-functionally with Sales and Operations teams to ensure smooth lead handoffs and consistent customer communication.
• Own CRM workflows, lead tracking pipelines, and real-time performance dashboards to drive data-backed decisions.
• Identify and implement continuous improvements to reduce lead leakage and increase appointment bookings.

Qualifications

• 5+ years of experience managing customer service or inside sales teams within a call center environment, ideally with a distributed or remote model.
• Proven success designing and executing scalable call center processes and KPI-driven performance management systems.
• Deep knowledge of customer conversion funnels, lead qualification strategies, and service excellence standards.
• Proficient with CRM platforms, data analytics, and reporting tools to monitor performance and guide team development.
• Strong leadership presence with a focus on coaching, accountability, and team culture.
• Experience partnering with cross-functional teams to align customer experience with broader business goals.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay.

We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all Auto or Property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.

What you'll do:

• Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.
• Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.
• Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.
• Resolve status inquiries and, when appropriate, route to handling adjuster.
• Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.
• Apply strong time management skills by closely adhering to assigned work schedule.
• Embrace continuous improvement and development through coaching and collaboration with manager and team members.
• Use strong call management skills by assisting members within a timely manner and limiting non-productive time.
• May assign or initiate emergency services when required on specific claims.
• Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.
• Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or GED
• Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.
• Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.
• Ability to prioritize and multi-task while navigating through multiple business applications.
• Successful completion of a job-related assessment is required.
• May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

Compensation range: The hiring range for this position is: $43,750 to $44,750.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Responsibilities

• Deliver meals to patients using the Room Service program, ensuring accuracy of delivery to the correct patient, room, or nursing unit
• Position meal trays appropriately for patients, such as placing trays on bedside tables for ease of access and comfort
• Measure and record patients' intake when required by physician orders or nursing care protocols, maintaining accurate documentation
• Assist patients and family members with menu selection, providing guidance and clarification using trained scripting techniques
• Respond to patient and family questions regarding meals and menu options with professionalism, courtesy, and empathy
• Use computerized scanning devices to track meal delivery status in the Room Service system for accurate and timely updates
• Retrieve soiled trays from patient rooms and inspect them for personal belongings, medical devices, or medications before returning them to the kitchen
• Deliver floor supplies, snacks, and nutritional supplements to nursing units, and monitor stock levels of tube feedings and supplements to maintain par levels
• Communicate with nursing staff about any special meal requests, delays, or concerns regarding patient dietary needs or preferences
• Clean and sanitize meal delivery carts, trays, and dishware using commercial dish machines and cleaning equipment, following safety guidelines
• Maintain a clean and safe work environment by practicing proper food handling, sanitation procedures, and recording required HACCP temperature logs
• Perform routine restocking of trays and nourishment items, assist with detailed cleaning tasks in the kitchen or service areas, and dispose of trash or recyclables according to facility policy

Position Qualifications

Preferred:

• High School or Equivalent

Work Environment

• As a Room Service Associate, you'll work in a fast‐paced, dynamic environment that requires physical stamina and attention to safety. The role involves standing and walking for extended periods, often in areas with high foot traffic and limited space. You'll be exposed to varying temperaturesincluding brief periods in extreme heat or coldas you move between kitchen areas, delivery routes, and occasionally to outlying buildings.
• The kitchen environment can be noisy, with occasional wet floors and exposure to sharp tools and equipment such as slicers and grinders. Tasks may include bending, stooping, reaching overhead, and lifting items up to 40 lbs, as well as pushing and pulling food carts or equipment in and out of the department. Proper use of personal protective equipment (PPE)including a cutting glove, apron, goggles, safety shoes, and chemical‐resistant glovesis required to ensure your safety while performing daily tasks.

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Age of Patients Served

• All Age Groups

HIPAA Roles‐Based Access to Patient Information

• None ‐ No access to patient information ‐ Level 0

Required

Preferred

Job Industries

• Other

Psychiatric Services Lead RN

We are helping people overcome. Join us.

The Psychiatric Services Lead Registered Nurse at Hope Network provides essential nursing services across multiple programs, ensuring alignment with program needs and model fidelity. This role combines strong psychiatric assessment and intervention skills with a Recovery-Based approach to support individuals in achieving wellness and independence.

Working collaboratively with psychiatrists and other providers, the Lead RN coordinates psychiatric and medical care, manages medication monitoring and supplies, and promotes trauma-informed, person-centered, and culturally competent practices. In addition to clinical duties, the Lead RN oversees nurse scheduling, manages UKG and Compass systems, and conducts annual evaluations for assigned nursing staff.

Why Join Our Team?

• Medical, Vision, & Dental Care
• 403(b) Retirement Plan
• Educational Reimbursement
• Career-Pathing
• Paid Training
• Employee Referral Bonus
• Generous Paid Time Off

What You'll Do:

• Provide on-call nursing services 24/7 and respond to emergencies in Residential and Crisis Residential settings.
• Deliver exceptional customer service to both internal and external stakeholders.
• Oversee each person's individualized recovery process by supporting health management and clinical treatment.
• Document all care, contacts, and services provided within required timeframes.
• Provide or assist with medical and nursing care across various settings, including community-based environments.
• Participate in developing Treatment Plans and assist persons served in setting and achieving health-related goals.
• Identify and respond to medical or psychiatric crises using appropriate clinical interventions.
• Manage and monitor pharmaceuticals and medical supplies within the program.
• Conduct health screenings, perform health assessments, and oversee medication administration and monitoring.
• Prepare reports and support internal and external audits as required.

Anticipated Work Schedule:

Monday-Friday: 9AM-5PM

Qualifications:

• Registered Nurse or Bachelor Science in Nursing
• State of Michigan RN Licensure
• Maintain a valid motor vehicle operator license with driving records acceptable according to Hope Network policy.
• Preferred four or more years of psychiatric nursing experience.

Our Commitment to Inclusion

Our strength lies in our diversity-empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.