Brighter Strides Aba Jobs in Usa

APPLICATIONS ARE REVIEWED DAILY. YOU CAN EXPECT A RESPONSE WITHIN 24 HOURS. 

Why ABC?

1. Our Patients: An intentional focus on small caseloads with a compassionate care approach.

2. Our Culture: ABC Core Values are more than just words on a wall. It's how we strive to live everyday.

3. Our Community: We ground ourselves in our WHY and the impact we have on the lives of others.

Total Compensation Package from $84,500 to $119,000 annually. Opportunity to earn MORE based on center size, mentorship of RBT’s and supervision of assigned trainees.

Your total compensation consists of a competitive base salary, performance bonuses, mentorship bonuses, and long-term ownership in the company.

 *BCBA’s become eligible for long-term ownership upon promotion to the Sr. BCBA role. All other roles eligible.

Monthly Performance Bonuses: Bonuses are uncapped and start at just 26 hours of treatment delivery per week, meaning you’ll be rewarded for your impact without waiting months to qualify. 

Mentorship Bonuses: Provide supervision hours to an RBT pursuing their Master’s in ABA and earn bonus pay for your guidance, oversight and impact!

Certification Bonuses: Get rewarded for each therapist who becomes certified under your supervision. 

Relocation Packages available: To ease the expenses of your transition.

As an Operations Manager at ABC, you will lead the overall operations of an ABC Facility. This includes cultivating a work environment that is intensely supportive of your team, demonstrating an unrelenting commitment to the families of ABC, and exhibiting key oversight and ownership of financial, safety, and compliance of your location.

Your goal is....

To Transform the lives of children with autism and the clinicians who support them.

Why Our Leaders Choose ABC:

• Competitive Pay: Base salary between $75,000-$85,000*/year
• Compensation range is based on professional experience and market allocations.
• Bonus: Potential of up to $18,000 - Monthly & Quarterly!
• Career Growth: Clear pathways from OM -> Senior OM -> Group OM -> Regional Director of Operations (RDO) -> Senior RDO!
• Professional Development: Learning is one of our core values! It's instilled in our culture through our Badge Up Program, Regional Workshops, Annual Leadership Summit, and Initial Training Cohorts in Austin, TX!

Additional Rewards:

• 10 Days of PTO, 10 Paid Holidays, 2 Flex Days + More with Tenure
• Student Loan Repayment Employer Contributions
• Maternity/Paternity Award of up to $3,000 & FSA Options for Childcare.
• Door Dash Pass, Team Happy Hours, and Regional Night of Honors.
• Up to $600 Student Loan Repayment Options & Tuition Discounts.
• 90% Health Insurance Coverage for ABC Teammates.
• 401k Retirement Plans with 2% Company Matching with 100% Vesting.

What you will be doing at ABC:

• Metrics & Financials: Monthly tracking of KPIs, Clinic Budgets and Team Performance.
• Community Engagement: Establish strong connections with families, providing education and guidance throughout the onboarding journey.
• Team Leadership: Attract, Engage & Retain 25-50 teammates who deliver on Clinical Excellence.
• Conduct Performance Evaluation, Corrective Actions and Development Plans.
• Plan Monthly & Quarterly Team Events and Celebrations!
• Clinical Outcomes: Partner with your Clinic Admissions Associate, Clinical Director & Department Leaders on Operations Quality.

What you will bring to ABC:

• At least 6 years of people management experience leading a large team of professionals across multiple sites and /or district management.
• Bachelors or Masters degree preferred or considerable people management experience required.
• High EQ - we work with kids with developmental delays and their families.
• Strong and professional communication style among Department Leaders.
• An Impact Player who will give an amazing experience to all teammates & families! Someone who is never afraid to run to the fire and save the day!

Physical Requirements:

• Ability to sit, stand, and walk and assume a variety of positions (i.e. bending, kneeling, squatting, crawling, crouching, climbing, carrying, pushing, pulling, reaching at or above shoulder level, and reaching overhead.)
• Ability to lift or move up to 50 pounds
• Ability to maintain near and far visual acuity
• Must be able to be physically present at assigned job location
• Ability to properly wear necessary PPE
• Ability to hear, understand, and distinguish speech or other sounds
• Exposure to moderate-to-loud level of noise on a frequent bases
• Ability to make independent decisions and evaluate consequence
• Ability to safely and successfully perform the essential functions consistent with the ADA, FMLA, and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standard.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

ABC Story:

Every individual with autism has their own special story.

At ABC, our goal is to empower children with autism to achieve their full potential. We meet every child where they are, using a strengths-based approach.

With an industry leading Net Promoter Score of 97 from families, we engender loyalty and support from all parents and clinicians.

With location in Texas, Arizona, Colorado, Illinois, North Carolina and Minnesota, ABC is the largest and leading provider of Applied Behavior Analysis (ABA) for pediatric patients with autism.

Behind the success of each child is a passionate team of more than 1,000 board certified behavior analysts (BCBAs), 7,000 para-professionals (BTs and RBTs) and a support team of psychologists, assessment specialists and operations professionals devoted to serving and improving the lives of children with autism.

Our Community & Culture

• Instagram: : what others have said when they made the decision to grow with us!

  Glassdoor

  LinkedIn

  
  

  ABC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, marital status, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws, including the Pennsylvania Human Relations Act (PHRA). We are committed to creating an inclusive environment for all employees.

  @Copyright 2026

Make a career move that changes lives—starting with your own.

Board Certified Behavior Analyst (BCBA)

Mid–Senior | Full‑time | One pivotal opening

• Transformative Impact: Guide children, teens, and adults toward greater independence and brighter futures through evidence‑based ABA.
• Creative Autonomy: Own the clinical process—from functional assessment to data‑driven interventions—while shaping a best‑in‑class program your way.
• Purpose‑Driven Team: Join empathetic professionals who celebrate wins (big and small) and support each other like family.
• Growth Without Limits: Mentor rising RBT talent, collaborate with medical and school partners, and refine your leadership skills—all while earning CEUs on our dime.
• Work‑Life Harmony: Sensible caseloads, flexible scheduling, and a leadership team that actually listens.

• Lead & Mentor
• Coach a passionate crew of Registered Behavior Technicians, modeling gold‑standard ABA practices and cultivating their growth.
• Partner With Families
• Translate clinical jargon into real‑world strategies parents can use today; celebrate progress together.
• Engineer Change
• Conduct functional assessments, design individualized treatment plans, and course‑correct with data as your compass.
• Collaborate Broadly
• Sync with schools, speech and OT professionals, pediatricians, and funding sources to deliver seamless care.
• Keep It Tight
• Document with precision, meet timelines, and uphold HIPAA/state compliance—because ethics matter.

• Active BCBA certification & Ohio license
• 2+ years of hands‑on ABA experience (independent case management a plus)
• Tech‑savvy documentation chops (EMR, Excel/Sheets, behavioral software)
• Communication superpowers, time‑management ninja skills, and a heart for advocacy
• Ability to lift, play, and kneel as sessions require—therapy is active!

• Experience supervising BCaBAs or multi‑site teams
• Familiarity with school‑based services or transition‑age youth programs

This isn’t just another clinical job—it’s a chance to light up someone’s world and watch the ripple effects for years to come. If you’re ready to pair your science with soul, apply today and let’s build something extraordinary together.

Starting Salary:  $65,000 - $75,000 /year based on experience

Environment:  Special Education Program, Grades K-12

Availability:  2 School Year

ChanceLight Behavioral Health, Therapy, & Education, a growing, dynamic organization with a social mission to offer hope, is seeking a Mental Health Therapist to join our award-winning Special Education team for the 2026-2027 School Year and perform meaningful work in a culture that welcomes innovation, encourages creative expression and offers limitless potential for personal and professional satisfaction!

If you excel in a student-centered, collaborative, and data-informed environment, are passionate about supporting students with special needs, and bring resilience, empathy, and a solutions-focused mindset — We Should Talk!

As a Mental Health Therapist, you will play a vital role in supporting students’ academic, social, and emotional success. Through individual and group counseling, as well as close collaboration with educators, families, and community partners, you will help create a safe, supportive learning environment that strengthens connections between home and school.

‖ Responsibilities Include:

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  Providing individual and group counseling sessions to address interpersonal, social, emotional, or family challenges impacting school performance, including crisis intervention when necessary.

  
  
  
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  Conducting comprehensive interviews with students, families, and school personnel to assess social, emotional, and behavioral adjustment to school and community life.

  
  
  
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  Maintaining consistent communication with parents/guardians by informing them of student progress, challenges, and any home-life changes that may influence academic performance.

  
  
  
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  Developing and updating Individualized Education Plans (IEPs) and Positive Behavior Intervention Plans (PBIPs) in compliance with company, school, state, and federal guidelines.

  
  
  
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  Attending and actively participating in IEP team meetings, facilitating when required by the district, and engaging in other team meetings to address student or parent concerns.

  
  
  
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  Collaborating with educators, school staff, and social service agencies to design and implement appropriate support services for students and families.

  
  
  
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  Providing case management for students, including coordinating parent meetings, facilitating emergency transportation requests, supporting disciplinary processes, and liaising with outside therapists.

  
  
  
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  Partnering with teachers, parents/guardians, district personnel, and service providers to identify solutions to academic and behavioral challenges, while building strong relationships and promoting a positive organizational image.

  
  
  
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  Ensuring consistent use of positive teaching strategies by conducting monthly classroom climate observations and monitoring the implementation of IEP and PBIP goals.

  
  
  
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  Guiding and consulting with teachers on classroom scheduling, data system management, and student transition planning to ensure alignment with IEP and program goals.

  
  
  
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  Assessing student progress through ongoing review of data collection systems, and training staff to apply results-driven interventions that address evolving student needs.

  
  
  
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  Modeling best practices for student engagement, effective communication, and problem-solving with staff—reinforcing a data-driven, behavior-analytic, and collaborative approach to maximize outcomes for students and colleagues.

  
  
  

‖ Qualifications Required:

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• Master’s degree or higher in educational counseling, therapy, social work or a closely related field of study.
  
• Meet all state and district requirements for appropriate licensing and/or credentials.
  
• Licensed currently or in the process of obtaining one or more of the following credentials:
  
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  • LMHC  |  LPC  |  LCSW  |  SSW
    
  
  
  
• Licensed currently or in the process of obtaining a state special education credential preferred.
  
• Ability to obtain and maintain certification in company approved crisis management training.
  
• Prior experience and/or knowledge in special education services and compliance, particularly for students with learning disabilities, emotional behavioral disorders and/or other related disabilities.
  
• Prior experience and/or highly knowledgeable in providing mental health support to children, preferably in an education and/or behavioral health program setting.
  
• Well-versed in applied behavior analysis (ABA) including functional behavior assessment (FBA), positive behavior interventions and supports (PBIS) and behavior intervention plans (BIP's).
  
• Proven success in developing and implementing effective treatment plans for students with diverse needs at various levels.
  
• Proficiency in providing motivation and having critical conversations with students that help move them toward realistic goals.
  
• Ability to think and act quickly and calmly in an emergency and make independent decisions.
  
• Highly skilled in building relationships with students, parents, teachers and community and/or district partners.
  
• Advanced oral and written communication, instruction, curriculum, conflict resolution, multitasking, problem solving, and decision making ability.
  
• Well-versed in the use of relevant technology including experience with computers, Microsoft Office Suite, database entry and basic office equipment.
  

ChanceLight Behavioral Health, Therapy, & Education is the nation’s leading provider of alternative and special education programs for children and young adults. For more than 50 years, and in partnership with over 235 school districts nationwide, we have helped change the direction of more than 240,000 student lives!

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• ChanceLight we believe in providing more than just a job, as a member of our team you'll receive the opportunity to make meaningful impacts, the support needed to achieve success, and all the tools essential to reaching your personal & professional fulfillment!  Your path to a truly rewarding career starts here – where growth, empowerment, and collaboration define our culture; and every day is a Chance to transform lives through education!
  
  

  ‖ Perks and Benefits Include:

  
  
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  • Comprehensive Medical, Dental and Vision Plans
    
  • FREE Telehealth and Virtual Counseling Sessions
    
  • FREE Health Advocacy Services and 24/7 Nurse Line
    
  • Company Paid Life & Disability Insurance
    
  • Company Paid Employee Assistance Program
    
  • Flexible Spending and Health Savings Accounts
    
  • Personal Protection Insurance Plans
    
  • Cigna Healthy Pregnancies, Healthy Babies Program
    
  • Legal Services Insurance 
    
  • Pet Health Insurance
    
  • Accrual-based Paid Time Off 
    
  • School Hours and Paid Holiday Schedule
    
  • Extensive Personal and Life Event Paid Leave Policy
    
  • 401k Retirement Saving Plan
    
  • Perks at Work Employee Discount Program
    
  • Opportunities for Growth & Development
    
  • And So Much More!
    
  
  

  If you're ready to start making lasting impacts on the lives of students and contribute to the creation of a brighter future — This Is Your Chance!

  
  

  Join us and together, we can empower students to overcome challenges, build confidence and unlock their full potential!

  
  Careers, With ChanceLight Work. With Purpose.
  
  

  Copyright © 2026 ChanceLight Behavioral Health, Therapy, & Education, a ChanceLight® company  *Benefit plans and eligibility requirements may vary based on role and employment status. 

  EducationRequired
  • Masters or better in Educational Counseling or related field
  Licenses & CertificationsRequired
  • All State Req Credentials
  • Crisis Prevention Inst
  Preferred
  • Any of the following:
  • Counselor - LPC
  • Counselor - LMHC
  • Social Worker - LCSW
  • Social Worker - SSW
  SkillsRequired
  • Special Education
  • Social School Work
  • Autism
  • Emotional Disturbance
  • Teacher Mentoring/Training
  • Counseling & Guidance
  • Student Affairs
  • Parent Counseling & Train
  • Individualized Education Programs (IEP)
  • Behavior Intervention Plans - BIP
  • Positive Behavior Intervention and Support
  • Functional Behavioral Assessment (FBA)
  • Applied Behavior Analysis (ABA)
  • Behavioral Disorders
  • Learning Disabilities
  • Performance Motivation
  • Crisis Intervention
  • Student Coaching/Mentorship
  • Record Keeping & Reporting
  • Decision Making
  • Conflict Resolution
  • Attention to Detail
  • Communication
  • Interdepartmental Collaboration
  • Interpersonal Skills
  • Computer Skills
  • K-12 Education
  • Treatment Planning
  BehaviorsPreferred
  • Dedicated: Devoted to a task or purpose with loyalty or integrity
  • Functional Expert: Considered a thought leader on a subject
  MotivationsPreferred
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

  Equal Opportunity Employer
  
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.
  For further information, please review the Know Your Rights notice from the Department of Labor.

Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in integrity and quality for not only ourselves, but also in the field of ABA. We work courageously and with accountability to focus on the individuality of each child, collaborate with client families, and generate permanence in client outcomes. We strive to hire and to invest in our greatest asset - our employees, who are the heart of Acorn Health.

Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in integrity and quality for not only ourselves, but also in the field of ABA. We work courageously and with accountability to focus on the individuality of each child, collaborate with client families, and generate permanence in client outcomes. We strive to hire and to invest in our greatest asset - our employees, who are the heart of Acorn Health. Every day, and every interaction, we strive to demonstrate our Five Core Values:

• Authenticity: We present our true, consistent selves. Everyone hungers for genuine connections.
• Accountability: We keep our promises and can be trusted with the life and future of a child.
• Teamwork: The best outcomes are produced by people who collaborate with enthusiasm.
• Growth: We know the needs of children and their families are unique and ever-changing.
• Hustle: In autism care and treatment, time is always of the essence. We do things now.

You'll have the opportunity to work in a team-oriented environment and engage in a wide range of activities, focused on providing behavior analytic assessment and treatment services in our clinical centers, at client homes, and/or in community settings.

• Responsible for driving the execution of key service, quality, and growth initiatives
• Manage or assist in managing the day-to-day operations of all services, including staff and client scheduling
• Execute clinical policies and procedures
• Promote a therapeutic environment for all clients, ensuring client input is fully considered when developing and carrying out treatment plans
• Provide clinical management and oversight to a team of BCBAs, BCaBAs, and RBTs
• Problem solve issues with supervisees when insufficient progress toward client goals/outcomes is observed via a review of relevant behavioral data
• Conduct staff and caregiver trainings
• Regularly reference behavior analytic literature and attend relevant conference and workshops in order to best inform evidence-based treatment
• Complete annual performance evaluations for all BCBAs, BCaBAs, and ABA Supervisors to determine potential for improvement and ensure treatment integrity
• Pinpoint performances that allow supervisees to achieve measurable outcomes valuable to the client
• Maintain a reduced clinical caseload, involving direct assessment and treatment of clients
• Participate actively in hiring process of behavior technicians, BCBAs, BCaBAs, and ABA Supervisors
• Handle sensitive employee relations issues with integrity, either individually or with the assistance of Human Resources
• Communicate with Acorn Health administrative teams including Admissions, Payroll, Finance, Billing, and Human Resources to assist in staff and client records management and payer relationships
• Attend meetings as required by the Regional Clinical Director

• Paid Parental Leave
• Retirement Plan
• Incentive Bonus
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Life insurance, short and long-term disability
• CEU opportunities
• Professional development funds
• Career development opportunities, including Acorn's Leadership Development Institute
• Opportunities to collaborate with and learn from our Clinical Advisory Board led by Dr. Greg Hanley
• Positive and collaborative environment
• Balanced caseloads and flexible work environment

Talent Code - JUL1 Apply today to join our growing team! Your positive impact on our clients and their families will be significant, and you will expand your knowledge and expertise ready to take on additional challenges and further grow your career.

• Possess a minimum of a master's degree in Applied Behavior Analysis (ABA) or a related field
• Board Certified Behavior Analyst (BCBA) in good standing with the Behavior Analyst Certification Board (BACB) preferred
• Must have a minimum of 3 year's experience practicing as a BCBA

• Experience serving in a leadership/management role for an ABA provider preferred
• Experience managing teams, projects, and meetings highly preferred
• Experience working with multiple funding sources preferred
• A history of work with children, adolescents, young adults, and/or families both in clinical settings and in the client homes is essential. Specific training/experience in developmental disabilities and Autism Spectrum Disorders is highly preferred.
• Proficiency with ABA Data Collection and Practice Management systems such as Central Reach highly preferred

• Must be able to communicate effectively, professionally, and openly both verbally and in writing
• Must demonstrate strong organizational skills, be detail oriented, and demonstrate an ability to maintain confidential records, prepare reports, and reliably develop timely correspondence related to work according to agency standards
• Must have the ability to work independently
• Flexible schedule, but must be able to work irregular hours when necessary to include some weekends
• Must meet the physical requirements of the position, to include lifting of clients, packages, or equipment, accessing non-barrier free premises, and utilizing physical management techniques when necessary
• Must have reliable transportation, a valid driver's license, and satisfactory driving record
• Able to pass criminal background check

The above statements are intended to describe the general nature and level of work being performed by employees in this classification.

Acorn Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship or immigration status, veteran status, genetic information, height, weight, hair or hairstyle, familial status, marital status, or any other protected status covered by applicable federal, state, or local law.

Job description

• Full Time Position
• Pay starting at $22 per hour
• Clinic Based Treatment
• Guaranteed Weekly Hours, 50 Weeks per Year
• Paid Training & Career Advancement Opportunities
• Up to $1,500 Sign-On Bonus
• Paid Holidays, PTO & Benefits

Qualifications and Requirements:

• Prior experience working with children or with autism spectrum disorder (ASD) is preferred
• Must pass RBT exam before exiting training
• Must have access to reliable transportation
• Must provide a TB test clearance
• Must be able to work in the Seal Beach/Long Beach area
• Ability to lift, move and carry objects weighing up to thirty-five (35) pounds independently and repeatedly
• Able to sit on the ground or small chairs and bend and move at the waist
• Must pass a criminal background clearance through DOJ and FBI

NOW HIRING Registered Behavior Therapists (RBTs)! If you are not yet an RBT, we can provide you with paid training as you work towards your certification! We are currently hiring energetic professionals who are passionate about working with children within the field of Autism. We are offering guaranteed full-time positions for our center-based clinic in Seal Beach, CA where staff receive ongoing support & professional development.

Autism Partnership is devoted to raising the standards of Applied Behavior Analysis (ABA) treatment for children with ASD. We desire to make meaningful changes and leave a lasting impact for families we serve and the field of ABA worldwide. In this effort we have published 7 books and over 125 research articles demonstrating the efficacy of Progressive ABA. Not all ABA or behavior service providers are alike! What makes Autism Partnership different from other agencies is that we use Progressive ABA. This includes:

• Extensive orientation with ongoing training and support throughout a staff’s employment
• Promotions are performance based -- Not time-based
• Treatment is extremely individualized: curriculum is based upon a child’s unique needs -- It is not standardized
• Treatment focuses on the entire child -- We address the child’s behaviors, communication, social and play skills
• Treatment is provided both individually and within groups
• We embrace flexibility and using clinical judgment -- We are not protocol driven!

Our goal is for staff to receive extensive training and on-going support from supervisors and mentors so they will eventually become leaders in the field! We strive to create a warm and family-friendly atmosphere for all our clients and staff.

Benefits for qualifying staff:

• Guaranteed weekly hours, 50 weeks per year
• Excellent opportunities for professional growth and career advancement
• Free Registered Behavior Technician (RBT) training and supervision
• BCBA supervision
• Professional Assault Crisis Training (Pro-ACT)
• Opportunities for attending and/or presenting at national and international conferences
• Involvement in clinical research intended for publication
• Potential national and international travel opportunities
• Medical, Dental, Vision, & Life Insurance
• 401k Enrollment
• Cell phone reimbursement
• Mileage reimbursement
• Paid holidays, Paid sick time & time off
• Professional development & opportunities for advancement
• Opportunities for tuition reimbursement

Join the Autism Partnership team and provide quality behavior intervention alongside leaders in the field of ABA! Learn more at: Level Pay: $22 per hour, with opportunities for growth as an RBT and BCBA

Job Type: Full-time, In Person, Monday - Friday. Hours are typically between 8am - 5:30pm

Expected hours: 35 – 40 per week

Job Type: Full-time

Benefits:

• 401(k)
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Travel reimbursement
• Tuition reimbursement
• Vision insurance

Salary Range:$45,000.00 To $55,000.00 Annually

Want to be a DIFFERENCE MAKER? Join our team and BUILD BRIGHTER FUTURES.

ABOUT OAKLAND FAMILY SERVICES

Oakland Family Services is a private, non-profit service organization serving our community and building brighter futures for more than 100 years. We proudly offer a continuum of prevention, education and treatment services that span the human life cycle.

OUR MISSION: Providing individuals and families the opportunity to build brighter futures.

OUR VISION: Communities of thriving individuals and families.

Between our strong commitment to our mission and a workplace culture that puts our staff first, we enrich the lives of those we serve, strengthen families, and build brighter futures for those we serve and those we employ.

WHAT’S IN IT FOR YOU?

• Competitive compensation.
• Comprehensive medical, dental, prescription, and vision coverage.
• Flexible Spending Accounts and HSA options.
• Retirement plan with a company match.
• Long-term disability insurance.
• Voluntary short-term disability.
• Life insurance and AD&D.
• Malpractice insurance.
• Paid time off benefits, including generous vacation, sick, personal, and bereavement days.
• Twelve (12) paid holidays, including a floating holiday of your choice!
• Annual pay increases, as approved.
• Employee assistance program for you and immediate family.
• Network of support for your health & well-being.
• Verizon cellular plan discount.
• Mileage reimbursement at the IRS rate.
• Loan forgiveness programs.

*Some benefits applicable to regular, full-time employees only.

…MORE ABOUT OUR AWARD-WINNING CULTURE

• Our CEO wants to get to know staff personally and has an open-door policy. She hosts regular staff lunches and townhalls to answer questions.
• Open, honest, and transparent communication is celebrated.
• We practice giving the benefit of the doubt.
• We believe that feedback is the breakfast of champions! That’s why we have a staff suggestion program.
• We want our team members to feel valued. That’s why we have a staff recognition program.
• Having FUN is an important part of the job! We love hosting events such as staff recognition celebrations and luncheons, road rallies, seasonal parties, food truck lunches, ice cream days, surprise giveaways, spirit weeks, Bring Your Child to Work Day, cook off/bake off contests, and more.

ABOUT THE OPPORUNITY/WORK

This is a management position, responsible for performing a wide variety of office work and clerical details relative to the operation of the front office of each agency site. The Supervisor of Clerical Operations has responsibility for the clerical operations in the office, including guiding and/or training of clerical staff in Day One and Specialized Services for Youth programs. Incumbents may be requested to perform related tasks other than those specifically presented. In addition to the duties prescribed to all office coordinators, the Supervisor of Clerical Operations is responsible for providing leadership and assistance to the clerical team in areas of problem solving, data management and billing issues. The position reports to the Associate Director of Day One.

Administrative Functions

• Plans and organizes work on a daily, weekly and monthly basis so that customer accounting functions, processing of clients’ appointments, receptionist duties, office equipment management, client records management (open and closed cases) and processing reports are recognized as priorities. The Supervisor of Clerical Operations assumes responsibility for clerical personnel meeting deadlines for all processes.
• Responsible for establishing a Performance and Quality Improvement (PQI) Plan and environment in the front office of each site in accordance with the Agency's PQI plan.
• Ensures that policies and established procedures are followed in order to provide continuity and consistency in all offices.
• Assists in managing and maintaining all business equipment which includes but is not limited to copiers, postage machines, computers and printers in each office. Communicates with the Director of Facilities and Director of IT, as needed relative to building and equipment concerns.
• Completes monthly site audits of clerical team processes and functions as determined in partnership with the Associate Director of Treatment Services.
• Responsible for monitoring materials and preparing purchase orders for required supplies at each office to include forms, files, and other necessary office supplies.
• Makes bank deposits as scheduled, including the follow-up involved with any returned checks.
• Attends meetings within Treatment Services (Day One or Specialized Services for Youth) as appropriate.
• Provides hands on accomplishment of office tasks.
• Ensures coverage at all locations is adequate and appropriate, and provides coverage at all sites, as needed.

Personnel Administration

• Supervises all clerical staff, including office coordinators, office assistants and the intake and insurance verification specialist, include training, monitoring and evaluating performance(s) and participates with the Associate Director of Day One in the recruitment and hiring of support staff.
• Communicates with the Associate Director of Day One about any personnel situations or risk issues that require intervention and resolution.
• Reviews, authorizes and coordinates requests for leave so that clerical team coverage meets the minimum requirements of the Agency. Seeks approval for all extraordinary leave requests.
• Responsible for cross-training as an Intake and Insurance Verification Specialist to assist in the provision of coverage during vacations and other leaves of absence.
• Provides leadership to the clerical team in the areas of problem solving, system and billing issues.
• Provides supervision to clerical staff using the Agency’s model of supervision, Situational Leadership. Conducts regular supervisor meetings with direct reports, maintains appropriate documentation of same.
• Completes annual performance appraisals of direct reports, including development of annual goals and professional development plan.

Oversight of Systems, Billing, Insurance and Client Accounts

• Supports effective client account management by verifying insurances monthly or annually depending on the insurance, verifying insurance changes, monitoring balances, collection phone calls, and accuracy related to co-pays and deductibles, for both the Day One and Specialized Services for Youth programs.
• Provides back up coverage to the Intake and Insurance Verification Specialist by answering over-flow services inquiries, obtaining client information, verifying client insurance and scheduling intakes.
• Supports efficient and accurate paneling of clinical staff in coordination with Quality Assurance and Clinical Supervisors, as well as maintaining accessible information regarding clinician’s status.
• Monitors the accuracy of information within CareLogic and ODIN to ensure billing processes can proceed without rejections.
• Generates and reviews reporting from CareLogic and ODIN (i.e. write-offs, client balances, failed activities, accounts receivable aging) and then provides feedback to appropriate supervisors regarding recommended procedure changes and training needs.
• Communicates problem areas or client problems with the Associate Director of Day One.
• Collaborates with external billing agency to manage and problem-solve insurance rejections.
• Mails client statements on a monthly basis.
• Responds to client phone calls, assists with troubleshooting issues, and helps to reconcile balances.
• Prepares client statements for collections monthly. Enters collection accounts on collections website and maintains contact with collection agency representatives.
• Follows-up on receivable issues as directed.
• Researches monthly write-offs.
• Acts as liaison between Office Coordinator team and Associate Director of Treatment Services on areas of system issues, billing issues and process issues as deemed appropriate.

Other

• Responsible for incorporating principles of diversity, equity and inclusion in work processes and in job functions. Responsible for promoting a feeling of welcoming, belonging, and acceptance to all clients and staff.
• Other duties as assigned.

Does this Describe YOU?

• Associate degree in secretarial science or business management or advance course work in the fundamentals of office management.
• A minimum of five years of experience in office work, including insurance and billing, with three years of supervisory experience.
• Extensive knowledge of insurance, including private/commercial insurance, Medicaid and Medicare.
• Experience in patient accounting procedures.
• Training and proficiency in data management, Microsoft applications and electronic medical records.
• Organized and detail-oriented.
• Demonstrated customer service skills.
• Knowledge about effective supervisory practices to include positive techniques for motivating, teaching, coaching, delegating and evaluating assigned personnel.
• Selected candidates for this position must possess a sensitivity to the diversity of the agency’s service population including (but not limited to) differences of culture, race, religion, gender, sexual orientation and socioeconomic.
• Special abilities and skills necessary to perform the required tasks and that best meet the needs of the agency also will be considered. There may be some standards above that may be waived when compensating specifications or circumstances exist.

• Opportunities for relocation assistance and sign-on bonus for qualified applicants
• Medical, Dental, Vision, Life Insurance and 401k
• Paid time off, paid sick time and paid holidays
• Professional development opportunities, including company-paid in-house CEUs and individualized leadership opportunities
• Company laptop (with industry-leading data collection software) and phone
• Flexible, uplifting and supportive work environment, including company-sponsored social events
• You will also be thrilled to be part of our organizational culture, driven by our cutting edge use of Organizational Behavior Management (OBM) to foster a positive work culture for our employees

• Design, develop and implement a wide range of ABA programs for individuals with autism and other developmental disabilities
• Collaborate with families and other professionals to tailor ABA programs to specific client needs
• Supervise direct care staff (i.e. behavior therapists) and travel between regionalized clients
• Evaluate and update client progress reports via industry-leading data collection software
• Participating in organizational improvements using OBM

• Completed a Master's Degree in Psychology, Sociology, Education, ABA or related field
• Proven ABA experience (developing and implementing client programs)
• Enthusiastic leaders who enjoy training, managing and supporting entry-level direct care staff