Benchmark Human Services Jobs in Usa

22,601 positions found

Social Services Coordinator
Salary not disclosed
Dover, Delaware 4 days ago

Job Summary:

Position will primarily support the program administrators by preparing, facilitating, recording, and compiling meeting minutes for the HUD Capacity Building Grant Coalition.

Additional duties may include assisting with scheduling, follow-up communications, and organizing related documentation.

Ability to work independently and manage time effectively, prior experience supporting public health or government programs is a plus.

We are looking for someone with strong Project Management skills.

Essential Functions

  • Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
  • Monitors, evaluates, collects and analyzes program data. Provides technical assistance and recommends course of action.
  • Prepares interpretative reports of program goals and objectives, provision of services and programs/services ability to meet standards and regulations.
  • Participates in developing policies, regulations, forms, proposal requests, implementing new procedures, monitors, develops, reviews, updates, negotiates contracts, and/or prepares grant applications.
  • Analyzes problems, applies policy to problem situations, responds to requests for information and questions regarding services.
  • Assists as consultant, coordinator/liaison for special programs and/or projects.
  • Assesses impact of proposed rules on current operations financially and programmatically.
  • May supervise professional staff engaged in monitoring functions, special projects and/or clerical staff performing record keeping functions.

JOB REQUIREMENTS

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1 . Three years' experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease preventlon, substance abuse, child protective services.

2. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short- and long-range program goals and objectives. Providing advice to other agency organizational units through consultation.

3. Six months experience in developing policies or procedures.

4. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.

5. Six months experience in narrative report writing.

Not Specified
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Human Resources Assistant
✦ New
$20.03
Salt Lake City, UT 9 hours ago
Human Resources Assistant

Job Category: Service Support

Requisition Number: HUMAN021864

Full-Time

On-site

Rate: $20.03 USD per hour

Location: Salt Lake City, UT 84108, USA

Schedule: Monday - Friday (40 hrs/wk) 8:30 AM - 5:00 PM

Department: Human Resources - 151

Primary Purpose:

Provides clerical and administrative support to the Human Resources department requiring a working knowledge of departmental procedures. This position may serve as the "face" of Human Services and the 585 Building providing customer service to employees and visitors in person and over the telephone. Performs various activities including, scanning, filing, data entry into the HRIS, maintaining HR records and handling of confidential information. Performs HR support duties under general supervision.

About ARUP:

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient's life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions:

Maintains quality service by following policies, procedures and protocols.

Provides customer service to triage questions from employees and visitors.

Screens telephone calls and business visitors and applies departmental knowledge in response to questions; routes inquiries to appropriate personnel.

Uses a good measure of personal tact, integrity, critical thinking, and judgment when dealing with internal and external contacts.

Assists with pre-employment documents and handles confidential correspondence and documents.

Serves as a point of contact for employment verifications.

Enters and maintains HRIS data with accuracy and files documents in appropriate files.

Requests background checks, credit checks, and drug screens for new and existing employees.

Creates, organizes, and maintains electronic files for employees including I9 verification, education and certification documentation as needed.

Requests physical employee files from storage as requested.

Assists with audits to ensure compliance by working with the Quality Department, Compliance Departments, as well as Human Resources Leadership.

Provides general administrative support as needed for Human Resources staff and other ARUP employees

Receives and triages garnishments, legal documents, and associated HR related materials to appropriate parties.

Assists various HR teams with projects or activities.

May assist the Benefits Team with general questions for employees on ARUP benefits.

Helps in conducting miscellaneous administrative duties.

Other duties as assigned.

Physical and Other Requirements:

Stooping: Bending body downward and forward by bending spine at the waist.

Reaching: Extending hand(s) and arm(s) in any direction.

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

Communicate: Frequently and effectively communicate with others.

PPE: Biohazard laboratory environment that requires the use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Qualifications:

Education:

Required: High School Diploma or Equivalent or better.

Experience:

Required: Two (2) years of administrative or office support experience

Preferred: Previous Human Resources Department experience

Type 35 words per minute

permanent
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Direct Service Technician
Salary not disclosed
Woodridge 3 days ago
Now Hiring: Direct Support Technician Location: Woodridge Interventions | 2221 64th St.

| Woodridge, IL 60517 Wage: $17.00 per hour Job Type: Full-time 3pm
- 11pm Unit: Adult At Woodridge Interventions our job is helping the lives of others.

We're looking for those who share our desire to provide the best quality care to our patients and lead the fight against the opioid epidemic, be part of MAKING A DIFFERENCE in our community! Who We Are: Abraxas Youth & Family Services is a national nonprofit human services provider dedicated to Building Better Futures for at-risk youth, adults, and families.

Our diversified array of services includes alternative education, outpatient counseling, in-home services, shelter, detention, residential treatment and re-entry/transition services.

Since 1973, Abraxas team members have positively impacted the lives of those we serve and the communities in which they live.

Substance Abuse Technicians are responsible for: Monitoring, observing, and ensuring the safety and well-being of clients in a substance abuse treatment program Providing motivational and educational support and guidance to assist clients in meeting therapeutic goals Scheduling and coordinating client transportation and assisting with planning client recreational events Supporting treatment plans by reporting client observations and contributing to decisions concerning therapy, discipline and privileges Other duties as assigned Job Requirements: High school diploma or equivalency required Must be at least 21 years of age Minimum of 6 months of training or equivalent knowledge of substance abuse treatment theory and practice preferred Previous work experience with the program specific population in a residential or outpatient setting is preferred Must be able to respectfully interact with substance abuse clients and form a working therapeutic alliance Valid driver’s license in state of hire and good driving record required Physical Requirements: Ability to walk or move about facilities for up to two hours at a time, to monitor and interact with clients Ability to speak with others in order to exchange information and provide support Ability to proofread and check documents and files for accuracy on a regular basis Ability to respond to telephones and pages, and to hear and detect alarms and unusual noises Ability to drive an automobile or van and remain alert to traffic conditions, and to identify and comply with traffic signals and signs Why Should You Consider Abraxas? At Abraxas, we celebrate the richness of our diverse employees and the communities we serve.

We are actively committed to building a culture of awareness and belonging, as we strive to ensure we are a welcoming, inclusive, and culturally competent organization.

As we work to make a difference in people’s lives, we are dedicated to respect, equity, and the engagement of those we serve and our employees.

As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.

Whether you’re looking to begin a rewarding career or you’re a seasoned professional wanting a new challenge, we have a place for you and opportunities for development at all levels.

At Abraxas, everything we do centers around people.

That is why we are committed to providing you with competitive pay and comprehensive benefit options that help make your life easier and healthier, with a focus on providing choice when it comes to physical, emotional and financial wellness.

Our benefit options meet you where you are in your life and set you up for success both in and outside of work.

If you want to have a positive impact in the lives of others, come join us! Equal Opportunity Employer Abraxas Youth & Family Services, an affiliate of Apis Services Inc., offers a rewarding career for those passionate about making a difference in the lives of others.

Abraxas is a great place to start your career whether you have a high school diploma or GED, military experience, some college, or a bachelor or advanced degree.

If you are interested in counseling, juvenile justice, psychology, social work, teaching or just want to make a difference, we have a career path for you/ About Company: Apis Services, Inc.

(a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies.

Allowing these entities to advance their mission and vision.

By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc.

and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law.

This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
Not Specified
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Case Management-Coordinator of Community Services
Salary not disclosed

Case Manager-Coordinator of Community Services

Compensation: Base Salary: $65,000 per year. Potential Bonus: Up to $5,000 annually, $1,250 quarterly.

Job Type: Full Time

Work Schedule: 8:30am- 5:00pm, Monday through Friday (flexible as needed)

Work Environment: This is a hybrid position - work from your home office* with local community visits.


21 Years of Services – Helping Others Meet Life’s Challenges.

High quality healthcare programs, services, and PEOPLE LIKE YOU!

  • Exceptional Benefits (Medical - Kaiser, Dental and Vision - Mutual of Omaha, PTO, 401k, FSA, and company paid Short Term Disability & Life and Accidental Death and Dismemberment and a host of other voluntary benefits to select from)
  • At Total Care Services, Inc., a non-profit organization, we offer more than just a chance to make a significant impact in our community. As a participant in the Public Service Loan Forgiveness (PSLF) Program, joining our team means you're also eligible to apply for loan forgiveness, empowering you to serve with financial peace of mind.


Total Care Services, Inc. (TCS) is seeking dedicated and compassionate individuals to join our team as Case Manager in our Coordination of Community Services program. The Coordinator of Community Services II (CCS II) will work with the Program Support Supervisor to manage the Person-Centered-Plans (PCP), Comprehensive Assessment (CA), and Supports and Services Planning Tool (SSPT). The CCS II will thoroughly understand the PCP, CA, and SSPT processes and timelines required by Federal and State compliance regulations. As a Case Manager, you will play a crucial role in supporting individuals with intellectual and developmental disabilities and their families in Maryland.


As a Case Manager (CCSII), you will:

  • Work collaboratively with clients and their families to identify needs, goals, and preferences
  • Provide information about community resources and support services
  • Empower clients to make informed choices and plan for their future
  • Assist clients in accessing service delivery systems, resources, and supports
  • Monitor and evaluate services to ensure they meet clients' needs and preferences
  • Carry a caseload of at least twenty-five (25) persons served, complete and document a minimum of thirty (30) billable units a day (or one hundred (150) units per week) within Long Term Services and Support System (LTSS) Maryland for activities completed on behalf of eligible persons.
  • Manage and complete all assigned Person-Centered-Plans (PCP) and Supports and Services Planning Tools (SSPT).
  • Pair up with CCS I teams and Program Supervisors to provide support.
  • Act as a backup in the absence of CCS I and PCP Manager/Scheduler.
  • Assist with continuous improvement projects such as training and/or initiatives.
  • Attends weekly supervision with the Program Support Supervisor.

Qualifications:

  • Master’s degree preferred; Bachelor’s degree in human services required.
  • Case management: 2 years (Required)
  • Community engagement: 2 years (Required)
  • Must be a licensed driver and have own transportation with valid insurance.
  • Must be able to drive to and from meetings throughout the state of Maryland.
  • Knowledge of Home and Community Based Waiver Services and the developmental disabilities field.
  • Mandatory COVID-19 Vaccination Policy applies to all employees.
  • Must be a U.S. citizen or alien who is lawfully authorized to work in the United States.
  • Must be proficient with Microsoft 365 Word, MS Excel, PowerPoint, Outlook, TEAMS, and all other applications.
  • Must have excellent oral and written communication skills.
  • Must have excellent analytical skills and possess the ability to perform statistical analysis of aggregate data.

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance

Total Care Services, Inc. is committed to equal employment opportunity and to compliance with federal, state, and local laws governing non-discrimination. Total Care Services, Inc. is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Not Specified
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Client Service Associate
Salary not disclosed
Chicago 2 days ago
Summary: Partners with associates across Global Client Group to service clients or distributors investing in, or distributing the company's products.

Communicates with clients and supports the onboarding of new client accounts, delivering reports to clients, and working with business partners to service company needs throughout the client lifecycle.

Collaborates closely with teams across the enterprise to deliver an outstanding company experience.

Responsibilities: Assist in the coordination of company transitions activity (i.e.

onboarding, off boarding) in close partnership with relevant business partners.

Support the coordination of account maintenance activities (e.g., amendments to account name, fee schedules, benchmarks, company agreements, etc.).

Assist team members to ensure ongoing company contractual obligations are being met.

Support the fulfillment of ad-hoc company inquiries and requests.

Facilitate and oversee company cash flow requests to ensure proper handling.

Help manage company communications to ensure timely and proactive updates are provided.

Proactively anticipate company needs and assist in the development of strategies for meeting and exceeding those needs.

Update and maintain company and authorized third party contact information via CRM application.

Support company meeting preparation by facilitating creation of materials.

Help identify, escalate and resolve problems for any issues affecting the company experience.

Participate in relevant projects across the department, particularly those which look to mitigate risk, improve operational efficiency, and deliver exceptional company service.

Assist to ensure preparation of weekly, monthly, and quarterly company reports and presentations to be delivered to companies.

Support the completion of due diligence and company questionnaires.

Requirements: University (Degree) Preferred.

Required Skills: No Experience Required.
Not Specified
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Bilingual Customer Service Rep (Local-REMOTE)
Salary not disclosed

OVERVIEW: Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished “Bilingual Customer Service Rep (Local-REMOTE)”



Position: Bilingual Customer Service Rep (Local-REMOTE)

Location: Rancho Cordova, CA (Full address: 3130 Kilgore Road, Rancho Cordova, CA 95670)

Duration: 3-4 months+ Contract with high possibility of extension!!!



Pay rate: $20.25/hr on W2



Note:

  • Initial Training will be ONSITE, after training, the candidate is allowed to work remotely.
  • Work from home will be allowed.
  • Work schedule is 9-6pm PST.
  • Bilingual fluency in English and one of these commonly spoken languages: Korean, Mandarin, Cantonese, and Vietnamese
  • Equipment will be provided by the client, however the candidate needs to have High speed wired internet connection to work REMOTELY.


JOB DESCRIPTION:

  • One year of experience in the field or related area.
  • High School diploma, GED, or equivalent certification.
  • Computer literacy with the ability to quickly learn new software programs.
  • Demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent.
  • excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment.
  • Ability to successfully execute many complex tasks simultaneously.
  • Ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs.
  • Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment.


JOB RESPONSIBILITIES:

  • Responds to inbound 800-line calls and completes outbound support calls, provides responses to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur.
  • Assists beneficiaries by completing enrollment transaction request transactions, as applicable.
  • Maintains updated knowledge of the Client program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position.
  • Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position.
  • Follows policies and procedures applicable to the position.




Recruiter Contact Info

Gurjant Singh

Phone: 925-297-5994

Email:

'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.


Company Overview:


Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with a service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.


Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants with criminal histories are considered in a manner that is consistent with local, state and federal laws.


Remote working/work at home options are available for this role.
Not Specified
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Vice President of Outpatient Services (North)
✦ New
Salary not disclosed
Sheridan, WY 1 day ago

Vice President of Outpatient North


A Leadership Role Where Impact Meets Inspiration

Imagine waking up each morning in one of the most breathtaking regions of the American West—Sheridan, Wyoming, a town known for its extraordinary landscapes, deep sense of community, and the kind of quality of life that many people spend a lifetime seeking. At Volunteers of America Northern Rockies (VOA), your leadership doesn’t just guide programs—it transforms lives, strengthens families, and shapes healthier, more resilient communities.

This is your invitation to lead with heart, strategy, and vision in a role that blends executive leadership with mission-driven service—all in a setting where your contribution is felt, valued, and celebrated.


About the Role

As the Vice President of Outpatient North, you will serve as a central architect of VOA’s outpatient services across the region. You’ll guide strategic direction, operational excellence, and community impact—ensuring that individuals and families receive the high-quality care they deserve.

You’ll be the executive voice that shapes programs, leads high-performing teams, builds community partnerships, and ensures program integrity. This isn’t just a management role—it’s an opportunity to influence systems, grow services, and bring life-changing support to the communities we serve.


In This Role, You Will:

  • Provide visionary leadership over the development, quality, and effectiveness of outpatient services.
  • Optimize clinical operations, ensuring effective workflows, compliance, and high-quality care delivery.
  • Monitor program performance, key indicators, and operational outcomes to drive results.
  • Collaborate with the VP of Outpatient South on forecasting, budgeting, contract management, and growth.
  • Identify new program expansion opportunities that respond to community and statewide needs.
  • Represent VOA as an advocate, engaging with stakeholders, partners, and leaders across the region.
  • Oversee grants, reporting, and fiscal stewardship to ensure long-term sustainability.
  • Lead, mentor, and inspire staff, modeling servant leadership and a culture of accountability and compassion.


Who You Are

You’re a strategic, mission-driven leader with the ability to inspire teams and strengthen programs. You bring a balance of operational expertise, emotional intelligence, and vision—someone who thrives in dynamic, community-centered environments.

You know how to connect with people. You know how to build trust. And you know how to turn ideas into outcomes that matter.


What You Bring

Required:

  • Bachelor’s degree in social work, counseling, guidance, or related field
  • 5+ years of management experience leading people and programs
  • 3+ years overseeing multiple programs across multiple locations
  • Exceptional communication skills and the ability to lead with clarity and purpose

Preferred:

  • Master’s or doctoral degree in Human Services or related field
  • 5+ years of senior leadership in human services or healthcare
  • Experience managing government-funded programs and multi-site operations
  • Demonstrated growth leadership—expansion, partnership-building, fiscal performance


Why Sheridan, WY? A Few Fun Facts…

You can see the Bighorn Mountains from almost anywhere in town.

Sheridan has been named a “Top Western Town” multiple times, known for its arts culture, historic main street, and vibrant local festivals.

This is rodeo country—home to the iconic Sheridan WYO Rodeo, one of the top rodeos in the nation.

Sheridan has more coffee shops per capita than many big cities, and the local food scene is surprisingly fabulous.

Your weekends can include hiking, fly fishing, horseback riding, skiing, or just soaking in the mountain air.

And yes—Sheridan offers the low-stress, high-quality lifestyle many leaders dream about, with great schools, friendly neighbors, and stunning open spaces.

Leadership thrives here—not just because of what you do, but because of where you get to do it.


Why Join VOA Northern Rockies?

At VOA, your work becomes part of something bigger. Here, leadership is service, success is shared, and growth is encouraged.


You’ll gain:

A values-driven culture rooted in communication, compassion, integrity, respect, and excellence

An opportunity to lead impactful programs that change lives every day

Competitive compensation and an exceptional benefits package

Ongoing investment in your leadership growth and professional development

A community—and a landscape—that nourishes your work and your well-being


This is more than a job. It’s a calling. It’s a lifestyle. And it’s a chance to lead with purpose in one of the most inspiring places in the country.


Equal Opportunity Employer

Volunteers of America Northern Rockies is an Equal Opportunity Employer committed to inclusion, belonging, and respect. We welcome applicants of all identities and backgrounds and provide reasonable accommodations in the application process.

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Family Partner - DMH Flexible Support Services - Part Time
✦ New
Based on experience
Milford, MA, Flexible 9 hours ago

Exciting opportunity to join Riverside Community Care as a Family Partner!


The Family Partner works to provide education, coaching/training, and support to parents/caregivers of a youth receiving DMH Flex Services. Drawing from their lived experience, the Family Partner uses their unique perspective to build trust, foster connection, and support family empowerment. They help families navigate complex systems, strengthen advocacy skills, and build the confidence needed to support their child’s well-being and development.


The Family Partner integrates core values including engaging families with empathy and respect, practicing cultural relevance, understanding each family’s parenting culture, empowering caregivers, and collaborating on meaningful, family-centered goals. They work to ensure care is inclusive, personalized, and rooted in safety and long-term sustainability.


This position fosters an inclusive and supportive program environment by demonstrating a strong and ongoing commitment to culture and belonging in all aspects of work. Services are delivered through a lens of social sustainability, with principles of culture and belonging integrated across all areas of practice.


Grounded in lived experience, the Family Partner practices with empathy, cultural humility, and an unwavering commitment to family voice and choice. They help ensure care is inclusive, personalized, and rooted in safety and long-term sustainability.


Schedule: 30 hours per week; flexible hours between 8 a.m. - 8 p.m. to meet the needs of the families


Rate:



  • $22.28/hour
  • $23.28/hour with certification

Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.


Benefits include:



  • Comprehensive, high-quality health, dental, and vision insurance options
  • Flexible Spending Accounts – both medical and dependent care
  • Eleven paid holidays
  • Separate accruals for vacation (increases with tenure), personal, and sick time
  • Tax-deferred 403(b) retirement savings plan with employer match
  • Employee Assistance Plan / Travel Assistance Plan
  • Employee bonus for referrals resulting in hiring
  • Discounts to movie theaters, sporting, and entertainment events
  • Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

Learn more about our benefits and culture:


Our Benefits


Our Culture


Hear what employees think about working for Riverside!

Required Skills




  • Must be able to establish a rapport and work effectively with a diverse, multi-cultural group of parents, children, family members and other program staff members


  • Good verbal and written communication skills


  • Ability to work independently as well as part of a collaborative team


  • Valid driver’s license and access to a reliable vehicle

Required Experience



  • Associates degree in human services field and one year of experience working with the target population or High School Diploma/GED and two years of experience working with target population required
  • Must have experience in navigating any of the child and family-serving systems
  • Must have lived experience as a parent/caregiver of a youth with significant social, emotional, behavioral health, medical or trauma-related needs

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

PDN-a1437bb7-76ea-40f4-b715-7c2da07d9b3a
Remote working/work at home options are available for this role.
temporary
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Social Services Director (Carlisle)
Salary not disclosed
Overview: At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve. Responsibilities: Join our team as Director of Social Services and foster an environment within the nursing center that enables our patients/residents to maximize their well-being and overall quality of life by creating a climate, policies, and routines that enable patients/residents to maximize their individuality, independence, and dignity. Plan, develop, organize, evaluate, and direct the overall operation of the Social Services department in accordance with the National Association of Social Workers (NASW) Code of Ethics and federal, state, and local guidelines. You may supervise a staff of up to 2 employees.

Collaborate with social services staff, interdisciplinary team, and administration to promote and protect patient rights, dignity, independence, and psychological well-being. Maintain good working relationships with center employees, meeting with administration and nursing staff to collaborate and plan. Assure a comprehensive Psychosocial Assessment is completed for each patient that identifies social, emotional, psychological needs and strengths. Educate patients and families regarding their rights and responsibilities, health care decision making/advance directives, effective problem solving, and available community resources. Provide therapeutic interventions to assist patients to cope with their transition and adjustment to a nursing center and to address behavior or mood problems Qualifications: Bachelor's degree in social work or human services required. Must possess any certifications/licensures as required by state of employment to practice in long-term care. Benefits:

Variable compensation plans
Tuition, Travel, and Wireless Service Discounts
Employee Assistance Program to support mental health
Employee Foundation to financially assist through unforeseen hardships
Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off

Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members

On-Demand Pay Program that allows for instant access to a portion of the money you've already earned

We also offer several voluntary insurances such as:
Pet Insurance
Term and Whole Life Insurance
Short-term Disability
Hospital Indemnity
Personal Accident
Critical Illness
Cancer Coverage

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Posted Salary Range: USD $26.00 - USD $29.00 /Hr.
permanent
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Customer Service Specialist
Salary not disclosed
Long Valley, NJ 2 days ago

The Customer Service Specialist is a full-time role based at Frazier’s corporate office in Long Valley, NJ. The role interacts with customers and prospects to provide information in response to inquiries about Frazier products and services. A primary responsibility of this role is to serve as the “customer advocate” and address issues, and questions in a timely manner. He/she will work closely with internal departments, including sales, project management and order processing. Urgency, organizational and strong communication skills are a requirement for success in this position. This role reports directly to the Vice President of Marketing & Customer Service.


Essential Job Functions:

1. Communicate and collaborate with other departments as needed to expedite customer queries, issues and needs.

2. Maintains updated records and customer information using Salesforce CRM

3. Telephone contact with accounts that haven’t been active to determine needs and assess overall activity

4. Fully responsible to support and assist any client or prospect problems to ensure complete customer satisfaction

5. Serves as the “customer advocate for set number of customers

6. Support and execute Service Focused Campaigns

7. Reports on a pre-established rhythm overall customer health report, highlights risks and opportunities

8. Understands the flow of the sales order and engages when necessary to ensure full end user satisfaction

9. Provides active support/service to the PM group to track job status or address queries, where the PM contact may be unable to respond in a timely basis

10. Supports overall Marketing and Customer Service group as required

11. Promotes and communicates Frazier activity, such as Trade Show participation, case studies and new innovations to customer and prospects


Knowledge, Skills and Abilities:

· Associate or bachelor’s degree in communications, Business, or related area

· 3-5 years’ experience in service, customer focused role

· Excellent communications, interpersonal, organizational and time management skills

· Ability to multi-task and work across various teams

· Strong MS software knowledge, Word, Excel, Powerpoint

· Strong knowledge of Salesforce or CRM application

· Passion for human services “Customer is always right”


Job Location

Long Valley, NJ (USA)


Position Type, Work Days

Full-Time, Monday thru Friday, 8:00am – 5:00pm. Travel May Be Required (25%)

Not Specified
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Service and Data Coordinator *Internal Only*
✦ New
🏢 Riverside Community Care
Based on experience
Burlington, MA 9 hours ago

Riverside Community Care


Love what you do!


Service and Data Coordinator - Family Networks


Would you like to represent Riverside Community Care as a Family Networks Service and Data Coordinator on a multi-disciplinary team within the Department of Children and Families?


In this vital role, the Service and Data Coordinator:



  • supports the Family Networks program by coordinating community-based services and foster/group-care placements for youth and families involved with the Department of Children and Families (DCF)
  • maintains data tracking systems, runs reports, and supports fiscal and program operations

The Service and Data Coordinator collaborates closely with the Family Network staff and management, DCF social workers/managers, and external providers to ensure accurate documentation, data integrity, and compliance with DCF and agency requirements.


Schedule: Full Time, 40 hours



  • Monday - Friday, 9am to 5pm
  • hybrid with 1-2 days in-office per week required
  • requires flexibility to work after 5pm on scheduled "duty" days


Pay Rate:



  • $21.49/hour - High School Diploma
  • $22.52/hour - Associate's Degree
  • $23.55/hour - Bachelor's Degree
  • $27.00/hour - Master's Degree

Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.


Benefits include:



  • Comprehensive, high-quality health, dental, and vision insurance options
  • Flexible Spending Accounts – both medical and dependent care
  • Eleven paid holidays
  • Separate accruals for vacation (increases with tenure), personal, and sick time
  • Tax-deferred 403(b) retirement savings plan with employer match
  • Employee Assistance Plan / Travel Assistance Plan
  • Employee bonus for referrals resulting in hiring
  • Discounts to movie theaters, sporting, and entertainment events
  • Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

Learn more about our benefits and culture:


Our Benefits


Our Culture


Hear what employees think about working for Riverside!

Required Skills



  • Strong organizational skills and attention to detail; ability to manage multiple tasks and meet deadlines; ability to creatively problem-solve
  • Basic to intermediate computer skills, including Excel and database systems; familiarity with DCF systems (i-FamilyNet, Virtual Gateway) preferred
  • Understanding of the child welfare system

Required Experience



  • Associates, Bachelor’s, or Masters Degree in a related discipline with 2 years relevant experience preferred; High School diploma with 5+ years direct service experience in child and family services
  • Experience working in human services, child welfare, or a related field preferred
  • Clinical, consultative, and treatment planning experience
  • Experience with home-based clinical services, including wraparound models
  • Experience with and sensitivity to the needs and concerns of minority populations

Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.


PDN-a1457d3a-6cae-4b6e-a73b-d70d6d0ed10c
permanent
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Service Writer Advisor
Salary not disclosed
Buda, Texas 3 days ago
Job Description

Job Description

Limon's Road Service is currently accepting applications for a Qualified, Dependable Service Writer Advisor with Heavy Duty, Medium Duty, Light Duty Truck and Trailer service experience for our {Buda Texas location}.

Requirements :
- 3+ year's experience
- Assist in the day to day shop operations
- Assist with invoicing and purchase orders
- Inventory control
- Customer communication skills Company Description
Family owned Commercial Fleet repair company.

Company Description

Family owned Commercial Fleet repair company.
Not Specified
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Financial Service Analyst
🏢 Axelon Services Corporation
Salary not disclosed
San Francisco 5 days ago
Summary: Schedule: Monday to Friday, PST.

2-3 onsite days per week at 1855 Folsom St in San Francisco.

Responsibilities: Manage daily operation of the Payment Plus virtual pay program.

Conduct analysis and reporting to ensure the program is performing optimally and identify areas for improvement.

Assist with Payment Plus and Card Programs campaigns.

Maintain accurate financial records related to disbursements, including payment receipts, invoices, and other relevant documentation.

Research invoices/vouchers to resolve payment issues.

Support and collaborate with internal departments and external customers, communicate payment status, resolve issues, and provide guidance on disbursement-related inquiries.

Administer Corporate and Procurement Card programs, including processing new card applications, maintenance, and ghost card reconciliation.

Reconcile and audit all Corporate and Procurement Card transactions to ensure policy compliance and prevent misuse and abuse.

Work with end users to determine needed system changes and translate them into coherent timing solutions.

Provide continual training to end users on Corporate Card and Procurement Card programs and system features.

Troubleshoot and provide solutions for any system problems or bugs.

Provide excellent customer service to departmental users and vendors.

Ensure work queues are managed within Service Level Agreements (SLA).

Create and run departmental reports for operational monitoring and ad-hoc analysis.

Perform other AP and Card Programs related duties as assigned.

Requirements: At least 5-10 years of experience in the Accounting and Finance field.

Fluency in written and spoken English.

Strong Excel and data analysis skills.

Proficiency in online Accounts Payable systems (e.g., PeopleSoft or other large ERP systems).

Required Skills: Excellent written and verbal communication.

Strong attention to detail.

Strong analytical and reporting skills.

Good reading comprehension skills.

Ability to handle sensitive situations with tact.

Bright, quick learner.

Preferred Skills: College degree preferred.
Not Specified
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Director Financial Services Sales
Salary not disclosed
West Des Moines 5 days ago
Director Financial Services Sales The Director Financial Services Sales is responsible for recruiting, developing, and leading a team of life, annuity, investment, and fiduciary professionals, including Wealth Management Advisors (WMAs) and Wealth Management Consultants (WMCs).

This role focuses on driving life, annuity, and fee‑based business through active coaching and strong partnerships with multiline agents across a multi‑state territory.

We deliver on our promise every day to protect livelihoods and futures.

We do this through value‑based work, demonstrating service, integrity, leadership, teamwork, accountability, and passion in all touch points with client members, employees, agents, and vendors.

Essential Functions Achieve goals for assets under management, WMA/WMC staffing, and revenue while overseeing the full recruitment and onboarding process for WMAs and WMCs across assigned territories.

Lead the sourcing and onboarding of WMCs and ensure a smooth introduction and transition to the agent field.

Partner with leadership and Life Sales Support to evaluate training programs and sales systems, identify gaps, and support improvements that strengthen field performance.

Align sales and marketing strategies by working closely with executive leaders and field leadership.

Build strong relationships with Agency Managers and Agents to support sales growth across FB Life's distribution channels.

Oversee the client and account onboarding experience, ensuring a seamless transition for WMAs and their clients.

Lead field‑level delivery of marketing initiatives, including campaigns, contests, and wholesaler engagement.

Serve as the primary liaison with mutual fund and managed‑money partners.

Maintain the primary field‑level relationship with WMAs, WMCs, and the platform custodian, RBC.

Collaborate regularly with FBFS field management, Agency Managers, Regional Vice Presidents, and home office leadership to support business goals.

Oversee staff development, including hiring, coaching, performance management, workflow oversight, budgeting, and ongoing employee growth.

Qualifications / Know‑How Bachelor's degree or equivalent experience plus 12 years of Wealth Management experience required.

Minimum of 5 years of field‑level management experience, with significant recruiting and compliance experience required.

FINRA Registered Representative Series 7 & 24 and 65/66.

CFP preferred.

Leadership and organizational skills, plus proven ability to build and sustain relationships internally and externally required.

Excellent communication and organization skills as well as the ability to maintain confidentiality required.

Strong customer service and public relations skills required.

Experience managing in a highly matrixed organization is preferred.

Extensive travel required and valid driver's license.

Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization.

Applicants must be currently authorized to work in the United States on a full-time, permanent basis.

We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role.

For example, we are not considering candidates with OPT status.
Not Specified
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Customer Service Representative (Office and Administrative Support)
Salary not disclosed
Atlanta 4 days ago
Job Description: We are looking for a friendly and professional Customer Service Representative to join our team.

The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.

Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests Work closely with other departments to resolve issues Requirements: High school diploma or equivalent Excellent communication and interpersonal skills Strong problem-solving abilities Basic computer skills and familiarity with customer service systems Ability to remain calm and professional when dealing with difficult situations
Not Specified
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Room Service Associate
Salary not disclosed

Job Responsibilities

  • Deliver meals to patients using the Room Service program, ensuring accuracy of delivery to the correct patient, room, or nursing unit
  • Position meal trays appropriately for patients, such as placing trays on bedside tables for ease of access and comfort
  • Measure and record patients' intake when required by physician orders or nursing care protocols, maintaining accurate documentation
  • Assist patients and family members with menu selection, providing guidance and clarification using trained scripting techniques
  • Respond to patient and family questions regarding meals and menu options with professionalism, courtesy, and empathy
  • Use computerized scanning devices to track meal delivery status in the Room Service system for accurate and timely updates
  • Retrieve soiled trays from patient rooms and inspect them for personal belongings, medical devices, or medications before returning them to the kitchen
  • Deliver floor supplies, snacks, and nutritional supplements to nursing units, and monitor stock levels of tube feedings and supplements to maintain par levels
  • Communicate with nursing staff about any special meal requests, delays, or concerns regarding patient dietary needs or preferences
  • Clean and sanitize meal delivery carts, trays, and dishware using commercial dish machines and cleaning equipment, following safety guidelines
  • Maintain a clean and safe work environment by practicing proper food handling, sanitation procedures, and recording required HACCP temperature logs
  • Perform routine restocking of trays and nourishment items, assist with detailed cleaning tasks in the kitchen or service areas, and dispose of trash or recyclables according to facility policy

Position Qualifications

Preferred:

  • High School or Equivalent

Work Environment

  • As a Room Service Associate, you'll work in a fast‐paced, dynamic environment that requires physical stamina and attention to safety. The role involves standing and walking for extended periods, often in areas with high foot traffic and limited space. You'll be exposed to varying temperaturesincluding brief periods in extreme heat or coldas you move between kitchen areas, delivery routes, and occasionally to outlying buildings.
  • The kitchen environment can be noisy, with occasional wet floors and exposure to sharp tools and equipment such as slicers and grinders. Tasks may include bending, stooping, reaching overhead, and lifting items up to 40 lbs, as well as pushing and pulling food carts or equipment in and out of the department. Proper use of personal protective equipment (PPE)including a cutting glove, apron, goggles, safety shoes, and chemical‐resistant glovesis required to ensure your safety while performing daily tasks.

?

Age of Patients Served

  • All Age Groups

HIPAA Roles‐Based Access to Patient Information

  • None ‐ No access to patient information ‐ Level 0

Required

Preferred

Job Industries

  • Other
Not Specified
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Psychiatric Services Lead RN HNPS (Lowell)
Salary not disclosed
Lowell, Michigan 2 days ago

Psychiatric Services Lead RN

We are helping people overcome. Join us.

The Psychiatric Services Lead Registered Nurse at Hope Network provides essential nursing services across multiple programs, ensuring alignment with program needs and model fidelity. This role combines strong psychiatric assessment and intervention skills with a Recovery-Based approach to support individuals in achieving wellness and independence.

Working collaboratively with psychiatrists and other providers, the Lead RN coordinates psychiatric and medical care, manages medication monitoring and supplies, and promotes trauma-informed, person-centered, and culturally competent practices. In addition to clinical duties, the Lead RN oversees nurse scheduling, manages UKG and Compass systems, and conducts annual evaluations for assigned nursing staff.

Why Join Our Team?

  • Medical, Vision, & Dental Care
  • 403(b) Retirement Plan
  • Educational Reimbursement
  • Career-Pathing
  • Paid Training
  • Employee Referral Bonus
  • Generous Paid Time Off

What You'll Do:

  • Provide on-call nursing services 24/7 and respond to emergencies in Residential and Crisis Residential settings.
  • Deliver exceptional customer service to both internal and external stakeholders.
  • Oversee each person's individualized recovery process by supporting health management and clinical treatment.
  • Document all care, contacts, and services provided within required timeframes.
  • Provide or assist with medical and nursing care across various settings, including community-based environments.
  • Participate in developing Treatment Plans and assist persons served in setting and achieving health-related goals.
  • Identify and respond to medical or psychiatric crises using appropriate clinical interventions.
  • Manage and monitor pharmaceuticals and medical supplies within the program.
  • Conduct health screenings, perform health assessments, and oversee medication administration and monitoring.
  • Prepare reports and support internal and external audits as required.

Anticipated Work Schedule:

Monday-Friday: 9AM-5PM

Qualifications:

  • Registered Nurse or Bachelor Science in Nursing
  • State of Michigan RN Licensure
  • Maintain a valid motor vehicle operator license with driving records acceptable according to Hope Network policy.
  • Preferred four or more years of psychiatric nursing experience.

Our Commitment to Inclusion

Our strength lies in our diversity-empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

permanent
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French Customer Service Agents
🏢 Axelon Services Corporation
Salary not disclosed
Nashville 2 days ago
Job Title: French Customer Service Agents.

Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Not Specified
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French Customer Service Agent
🏢 Axelon Services Corporation
Salary not disclosed
Nashville 2 days ago
Job Title: French Customer Service Agent Location: Nashville, TN Need to speak French Job Responsibilities: Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements: Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

Minimum required Certification: N/A Preferred Skills: Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Preferred Certification: N/A Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Not Specified
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EEO Services Analyst (Temp)
Salary not disclosed
Tampa Oaks, Florida 2 days ago

Facility Location

NATIONAL EEO SVC FACILITY

5405 CYPRESS CENTER DR STE 330

TAMPA, FL 33609-1026

This is NOT a remote position.

Position Information

NON-SCHEDULED DAYS: SAT/SUN

HOURS: 08:00 AM to 05:00 PM EST

BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current Postal pay policies. We offer excellent benefits including health insurance and annual leave.

Functional Purpose

Reviews and analyzes Equal Employment Opportunity (EEO) complaint files; serves as Contracting Officer's Representative for outsourcing services.

DUTIES AND RESPONSIBILITIES

1. Assigns cases to and coordinates the activities of independent contractors who provide pre-complaint counseling and/or mediation services. Reviews reports for legal sufficiency and authority settlement agreements reached at the pre-complaint counseling stage and monitors compliance with those agreements.

2. Reviews DRS (Dispute Resolution Specialist) Inquiry Report to determine sufficiency for acceptance and dismissal. Processes formal complaints of employment discrimination and related amendments and consolidations for acceptance and dismissal through application of Equal Employment Opportunity Commission regulations and case law. Responds to appeals of final agency decisions dismissing complaints.

3. Assigns cases to and coordinates the activities of independent contractor EEO investigators. Reviews investigative plans, and draft and completed EEO investigations to ensure compliance wtih national quality standards and regulatory timelines.

4. Coordinates and reviews the work of independent contractors preparing draft final Agency decisions on the merits of EEO complaints. Issues final agency decisions on the merits of EEO complaints on behalf of the Postal Service and responds to appeals of these final agency decisions. Reviews decisions issued by EEOC Administrative Judges on the merits of EEO complaints and issues Notices of Final Action, either implementing or appealing those decisions. Assists in responding to appeals of Notices of Final Action.

5. Develops and provides EEO training to EEO service providers, Area, and District personnel. Assists in the development and delivery of training or skills development sessions for newly selected Investigative Services Office) Analysts.

6. Provides guidance and technical advice concerning the EEO complaints process and Postal Service regulations, policies, programs and procedures to independent contractors. Provides guidance concerning EEO issues to Area and District personnel.

7. Interacts as necessary with EEO Compliance and Appeals, the Law Department, postal management, EEOC District and Field Offices, and the EEOC's Office of Federal Operations with respect to the procedures for processing pending EEO complaints.

The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements:

Requirements

  • Knowledge of contracting procedures is sufficient to function as a Contracting Officer Representative.
  • Ability to develop and provide EEO training.
  • Ability to provide technical advice and assistance to independent contractor Equal Employment Opportunity (EEO) investigators, district, area, and headquarters personnel.
  • Ability to analyze data related to EEO complaint processing including trend analysis on case processing time frames, utilizing a computerized database and spreadsheet software.
  • Ability to coordinate and oversee the work of EEO service providers including independent contractor EEO counselors, mediators, investigators and final agency decision writers.
  • Knowledge of the statutes, regulations, case law, administrative procedures and Postal Service policy pertaining to equal employment opportunity (EEO) complaints sufficient to manage and process informal and formal complaints.

Reimbursement of relocation expenses will NOT be authorized

Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free.

Applicants must also be a U.S. citizen or have permanent resident alien status.

temporary
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