Advantage Technical Jobs in Usa

QASource is a leading provider of software QA and testing services, supporting enterprise and high-growth technology companies. We integrate directly with engineering and product teams to deliver scalable, high-quality testing solutions across automation, manual testing, performance, security, and AI-driven QA.

Our clients expect senior-level partnership, technical fluency, and strategic account leadership.

The Senior Technical Account Manager (Sr. TAM) is responsible for managing and expanding a focused portfolio of strategic, enterprise-level accounts within a defined territory. This role requires ownership of multi-million-dollar revenue targets, executive-level relationship management, and the ability to drive account expansion through consultative, technically informed engagement.

This is not a support role. The Sr. TAM serves as a strategic advisor to Engineering Directors, VPs, CTOs, and QA leadership, ensuring delivery excellence while proactively identifying and executing growth opportunities within existing accounts.

The Sr. TAM will manage a high-touch portfolio of approximately 5–8 strategic enterprise accounts. Success in this role requires disciplined account planning, proactive client engagement, in-person relationship development, and the ability to creatively land and expand business across multiple stakeholders within complex organizations.

Responsibilities:

Account Ownership & Revenue Growth

• Own and manage a multi-million-dollar quota across a defined portfolio of 5–8 strategic enterprise accounts.
• Drive structured and strategic upsell and cross-sell initiatives within existing customers.
• Identify whitespace opportunities across QA, automation, performance, security, and AI-enabled services.
• Close meaningful expansion deals, including engagements of $150K+.
• Develop creative, value-driven approaches to land-and-expand initiatives across Engineering Directors, VPs, and CTO-level stakeholders.
• Partner with delivery leadership to align technical execution with commercial growth objectives.

Executive Relationship Management

• Build and maintain trusted relationships with Engineering Directors, VPs, CTOs, and C-suite stakeholders.
• Conduct regular in-person customer visits within assigned territory.
• Lead in-person Quarterly Business Reviews (QBRs) focused on measurable outcomes, roadmap alignment, and strategic growth opportunities.
• Serve as the executive escalation point for complex delivery or client challenges.

Strategic Account Planning & Execution

• Develop and maintain comprehensive strategic account plans for each assigned customer.
• Maintain clear documentation of stakeholder mapping, growth objectives, expansion pathways, and execution milestones.
• Track progress against defined revenue and relationship goals.
• Execute consistently against a structured path toward growth.
• Demonstrate strong organizational discipline in account tracking, forecasting, and internal coordination.
• Organization, planning rigor, and follow-through are critical success factors in this role.

Technical & AI Fluency

• Maintain broad knowledge of emerging AI technologies and their impact on software quality and engineering workflows.
• Proactively stay current on AI tools, automation advancements, and testing innovations.
• Translate AI-driven opportunities into relevant, business-aligned discussions with engineering stakeholders.
• Position QASource’s AI-augmented testing capabilities in alignment with customer technology strategies.

Technical & Delivery Alignment

• Collaborate closely with QA Managers, Engineering teams, and project leaders.
• Translate technical delivery insights into executive-level business value discussions.
• Proactively identify risks and implement mitigation strategies.
• Ensure seamless integration of QASource services into client engineering environments.
• Demonstrate a practical understanding of how software is built, tested, and released within modern SDLC frameworks.

Required Qualifications:

• 8–10+ years of experience in Technical Account Management, Enterprise Sales, Customer Success, or a related client-facing technical role.
• Proven ownership of multi-million-dollar revenue targets.
• Demonstrated success closing $150K+ expansion or new deals.
• Documented track record of expansion within a focused portfolio of strategic accounts.
• Experience managing a limited book of business (ideally 5–20 accounts; this role will manage 5–8).
• Direct experience working with Engineering Directors, VPs, CTOs, or C-suite stakeholders.
• Technology industry background specifically within software, SaaS, cloud platforms, DevOps, QA, or technical services environments.
• Demonstrated general understanding of the Software Development Lifecycle (SDLC) and how Quality Assurance integrates into development processes.
• Prior experience engaging with engineering, QA, or product teams in a software delivery context.
• Strong executive presentation skills and ability to conduct in-person QBRs.
• Demonstrated ability to creatively mine and expand accounts.
• High level of organization and structured account planning discipline.
• Stable career progression.

Preferred Qualifications:

• Background in QA, software development, DevOps, or technical services environments.
• Familiarity with CI/CD pipelines, automation frameworks, API integrations, performance testing, or AI-enabled testing tools.
• Experience operating within a territory-defined account ownership model.
• Experience in professional services or distributed delivery environments.
• MBA or advanced technical degree (preferred but not required).

Core Competencies:

• Executive presence and professionalism.
• Revenue accountability.
• Strategic account planning and disciplined execution.
• Technical credibility within software engineering environments.
• AI awareness and forward-thinking mindset.
• Consultative, value-based communication.
• Risk identification and mitigation.
• Proactive, structured account leadership.

Why Join QASource:

• Manage a focused portfolio of high-value enterprise technology clients.
• Drive measurable revenue expansion through strategic value creation.
• Partner directly with engineering and executive leadership teams.
• Operate in a technically rigorous, innovation-driven organization focused on quality and long-term partnerships.

Salary Range:

• $110,000 - $120,000 per annum (30% Variable).

Perks:

• Health, vision, and dental benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Wellness programs and professional development opportunities.

Job Title: Technical Project Lead

Location: Philadelphia, PA

Schedule: Hybrid (Onsite Tuesday–Thursday)

Overview

We are seeking an experienced Technical Lead to oversee the design, development, and delivery of integrated, technically sound solutions across complex programs and projects. This role will serve as the primary technical point of contact, ensuring successful execution of all ISD technical deliverables while partnering closely with Project and Program Managers.

Responsibilities

• Own end-to-end delivery of integrated technical solutions for assigned projects and programs.
• Serve as the primary technical liaison to Project/Program Managers and ISD leadership.
• Provide technical leadership for all ISD deliverables, ensuring alignment with project scope, timelines, and quality expectations.
• Maintain accurate project schedules and status reporting across time, cost, and scope.
• Manage and track technical resource plans, budgets, and burn rates; escalate risks as needed.
• Develop and validate technical work estimates throughout the project lifecycle.
• Identify technical resource requirements and ensure accurate time tracking within enterprise systems (e.g., Empire Time, Clarity).
• Participate in project meetings and take ownership of ISD technical components and deliverables.
• Troubleshoot, resolve, and act as the escalation point for complex technical issues.
• Ensure on-time, on-budget, high-quality delivery of all technical components.
• Promote strong team collaboration and ensure consistent, cohesive delivery across technical teams.
• Communicate effectively with project stakeholders regarding technical performance, risks, and issues.
• Provide consultative support on technical matters to other organizational teams (e.g., Informatics).
• Oversee quality across all technical project artifacts and ensure all required SDLC documentation is completed.
• Maintain accurate monthly Estimate-to-Complete (ETC) forecasts for assigned projects.

Qualifications

• Bachelor’s degree preferred or equivalent professional experience.
• 5+ years of experience designing, developing, and supporting APIs using MuleSoft Anypoint Platform or similar middleware technologies.
• 5+ years of experience as a developer and/or technical lead.
• Strong background with Agile and Waterfall methodologies.
• Experience with TFS and Azure DevOps for code management, testing, and review.
• Hands-on technical expertise with prior development experience and familiarity with SDLC processes.
• Healthcare EDI experience is beneficial but not required.
• Must have an Android or iOS device compatible with the Microsoft Authenticator app.

JOB SUMMARY

The Technical Communications & Training Specialist is responsible for translating complex product functionality into clear, usable training, documentation, and communications for both internal and external audiences. This role ensures that teams and customers understand how our products work, how they are changing, and how to use them effectively.

This individual partners closely with Product Managers, Engineering, Sales, Customer Success, Support, Professional Services, and Marketing to deliver accurate, timely, and consistent product education and technical communications across the product portfolio. The ideal candidate is a strong communicator who can translate complex product functionality into clear, accessible training materials and experiences. They operate with consistency, quality, and empathy for learners with different roles and skill levels.

JOB RESPONSIBILITIES

Internal Training & Enablement

• Design and deliver technical product training for internal teams, including onboarding, release readiness, and role-specific deep dives.

• Develop structured learning paths for Sales, Support, Customer Success, Implementation, Clinical, and other internal teams.

• Facilitate live training sessions (virtual or in-person) and create self-paced learning modules.

• Partner with Product Managers to understand upcoming releases and technical changes.

Documentation & Knowledge Management

• Own the creation, structure, and quality of product documentation, including:

o User guides

o Internal knowledge base articles

o Release notes / “What’s New” updates

o Quick-reference guides

o Video walkthroughs

• Ensure documentation is accurate, consistent, and updated with every release in partnership with Product Managers.

• Establish documentation standards, templates and governance processes.

External Training & Education

• Develop and deliver technical training for customers, partners, and other external audiences as needed.

• Create scalable external training assets such as technical guides, videos, FAQs, and onboarding documentation.

• Ensure external training content is accurate, technically sound, and tailored to audience needs.

Technical Product Communications

• Own internal technical communications related to product releases, enhancements, and changes (e.g., release notes, technical summaries, “What’s New” updates).

• Support external-facing technical communications in collaboration with Marketing and Customer Success.

• Ensure consistent technical terminology, messaging, and clarity across all training and documentation.

• Translate technical updates into clear explanations of functionality, impact, and usage.

Operational Excellence & Continuous Improvement

• Maintain a training and communications calendar aligned with product release schedules.

• Track training effectiveness, content usage, and feedback to continuously improve materials.

• Identify gaps in product understanding and proactively address them through training or documentation.

• Act as the voice of internal and external users, providing feedback to Product and Engineering on clarity and usability.

KNOWLEDGE & REQUIREMENTS

Required:

• 4+ years' experience in training, enablement, instructional design, product documentation, or customer-facing product roles.
• Strong written and verbal communication skills, with the ability to simplify complex concepts and technical details.
• Experience building structured content such as guides, decks, scripts, or e-learning materials.
• Confident in delivering live training sessions to groups of varying sizes.

Preferred:

• Experience in healthcare, pharmacy, payer, life sciences, or health-tech environments.
• Familiarity with product development processes and product releases.
• Experience using LMS systems, documentation platforms, or video creation tools.

EDUCATION REQUIREMENTS

• Minimum years of work experience: 4 years
• Minimum level of education or education/experience: Bachelor's Degree in Training & Development (Preferred)

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent sitting in stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of body
• Occasional reaching by extending hands and arms in any direction
• Occasional lifting, pulling, or pushing

What’s In It For You?

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA & FSA
• Fertility & Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401(k) plan offering both pre‑tax and Roth contributions, plus an employer match

The Technical Project Manager (TPM) has three main responsibilities:

1. Project Manage all technical tasks during implementation and upgrades.
2. Install and configure servers and the Care Logistics applications in Amazon Web Services (AWS) and on premise.
3. Perform technical operations and oversee availability, performance, and supportability of our observability infrastructure.

The TPM acts as the project manager and liaison between Care Logistics and the customer for all technical activities. The TPM is responsible for coordinating the system configuration, sizing, ordering, and installation while technically engineering and managing the integration of Care Logistics solutions. They work closely with Solutions Delivery and customer resources in support of organizational objectives. Solutions Delivery functions include project delivery tasks such as solution sizing, technical project planning, customer guidance, system installation, system validation, system testing, technical training, and support of technical onsite events. The TPM facilitates DevOps functions between development and the Solutions Delivery teams to ensure technical operations are correctly executed, effectively communicated, and continuously improved.

ESSENTIAL RESPONSIBILITIES:

Solutions Delivery Functions

• Delivery components of customer project tasks which include:
• Assist with the design and implementation of new technologies
• Assist with the sizing of customer systems
• Train new employees on all aspects of the role
• Considered a Subject Matter Expert for all aspects of the technology and project delivery
• Install and troubleshoot software, hardware, and services necessary to support Care Logistics solutions
• Lead the engineering of hospital customer’s technical solutions
• Lead, plan, organize and drive the design, testing, and implementation of Care Logistics software solutions and related advisory services
• Educate customer on technical aspects of the Care Logistics system
• Interface with service and hardware system vendors to build and configure systems
• Participate in onsite customer events, including technical go-live
• Technical Operations and Observability:
• Manage alert and monitoring configuration
• Collect, aggregate, and visualize metrics to provide actionable insights
• Advise right-sizing of AWS infrastructure resources to optimize cost and performance
• Manage incident response
• Provide insight to Cloud Center of Excellence
• Additional tasks which include:
• Provide primary technical support for project team members
• Provide Tier 2 level support for Care Logistics Support team
• Create and maintain internal environments for use by Care Logistics Client Engagement team
• Create Knowledge Base articles and other technical documentation for use by Care Logistics employees and customers
• Define and maintain a clear, concise documented process for the implementation and integration of the system
• Collaborate with teammates to troubleshoot and maintain existing application modules
• Participate in DevOps initiatives to improve products and operations

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:

REQUIRED

• Bachelor’s degree in Computer Information Systems or equivalent experience
• PMP certification and/or equivalent experience
• 2-4 years hands on experience using Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
• 2-4 years of monitoring systems experience using tools such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
• 4-6 years demonstrated project management experience
• Advanced operation and maintenance of Linux (Red Hat Operating System)
• Demonstrated advanced analytical and troubleshooting skills
• 3+ years integrating software/hardware systems in client-server and cloud environments
• Proven organizational and delivery skills

DESIRED

• AWS certification desired
• Automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
• Operational best practices related to systems operation and maintenance in on-premises and AWS production environments
• Industry standard application/applet containers such as Tomcat
• PostgreSQL and Aurora Databases (installation, configuration, and operation)
• Production High availability server environments
• Complex hardware and software installations
• Management of enterprise reporting tools and/or related technologies
• Project delivery, operations, and support using DevOps and/or Agile methods
• Support leadership experience
• Use of ticketing systems such as JIRA and/or related incident management tools such as OpsGenie
• Comprehension of related scientific and technical journals, abstracts, financial reports, and legal documents.
• Preparation of articles, abstracts, editorials, journals, manuals, and critiques.
• Preparation and delivery of comprehensive presentations, participation in formal debate, extemporaneous communication, and professional communication before an audience.
• Professional certifications in related industry skills such as DBMS, CISSP, ITIL, Agile, and Lean are a plus

KNOWLEDGE, SKILLS, AND ABILITIES:

• Develop strong and productive working relationships with others
• Form strong team bonds and enhance team performance
• Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities
• Cope with rapidly changing information in a fast-paced environment
• Proven communication, interpersonal, analytical, and organizational skills
• Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project
• Work both independently and as a member of the implementation and support team
• Manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external
• Quickly identify and resolve issues
• Quickly understand complex concepts
• Excellent oral and written communication skills
• Excellent customer management skills
• Above average observational skills to collect data and validate information
• Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs.
• Effectively represent Jackson Healthcare/Care Logistics values and principles in decision-making and actions
• Support leadership and/or project management
• Excellent troubleshooting skills
• Excellent organizational and delivery skills
• Install, configure, and manage hardware and software in AWS and on-premises environments
• Provide specifications for system hardware and AWS service requirements
• Implement complex system solutions involving multiple technologies
• Control and implement complex system and application feature configurations
• Troubleshoot complex system and technical issues
• Read and understand system and application logs
• Proven ability to communicate and teach complex technical concepts to less technical resources
• Excellent communications and interpersonal skills, as well as analytical and problem-solving skills
• Excellent documentation skills

REQUIRED KNOWLEDGE

• Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
• Monitoring systems such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
• In-depth knowledge of Linux (Red Hat Operating System) concepts and operations in a production environment
• VMware, Web servers, DBMS, Reporting and analytic tools
• Project Management Methodologies
• Advanced PC knowledge including proficiency with MS Outlook, Word, Excel, and PowerPoint

DESIRED KNOWLEDGE

• Knowledge automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
• Understanding of high availability server environments
• Hardware and software installation techniques
• Healthcare Information Systems
• Enterprise reporting tools
• DevOps and Agile methodologies related to project delivery, operations, and support
• Ticketing systems such as JIRA and related incident management tools (such as OpsGenie)

TRAVEL REQUIREMENTS & WORKING CONDITIONS:

• 10-80% travel required
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell
• The employee must frequently lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Job Overview:

The Supervisor, Technical Service and RMA leads the Technical Services and Return Merchandise Authorization (RMA) teams, ensuring exceptional service to all customer types—homeowners, distributors, contractors, and specifiers. This position oversees daily operations, manages retail and channel technical requests, and drives continuous improvement across technical service and case management processes. The Supervisor provides leadership, coaching, and process guidance to enhance customer experience, ensure timely resolution of inquiries, and maintain compliance with company service standards.

This position requires strong leadership skills, technical aptitude, and hands-on experience with ERP systems and Salesforce administration. The Supervisor plays a critical role in promoting customer satisfaction, improving efficiency, and supporting the company’s commitment to excellence in landscape, irrigation, and water management products.

Responsibilities:

• Supervise, train, and mentor the Technical Service and RMA team to ensure high-quality service and adherence to department KPIs.
• Manage daily workload, case assignments, and team scheduling to maintain consistent service coverage.
• Provide direct coaching and development to improve communication, problem-solving, and technical expertise across the team.
• Manage retail and channel technical support requests, ensuring efficient resolution and consistent customer communication.
• Oversee and maintain a structured case management process to ensure timely tracking, follow-up, and closure of technical and RMA inquiries.

Customer Support & Technical Expertise

• Demonstrate the ability to adjust communication approach to accommodate various customer types homeowners, specifiers, contractors, and distributors communicating technical information in a clear and professional manner.
• Support customers, sales representatives, and business partners with technical inquiries related to product installation, troubleshooting, and applications.
• Ensure RMA requests are processed and resolved promptly by overseeing each case from initiation through completion.
• Identify additional business opportunities through project consultation and technical expertise related to green building, water conservation, and environmental trends.

Process Improvement & Collaboration

• Lead continuous process improvement initiatives across Technical Services and RMA operations to enhance efficiency and customer satisfaction.
• Monitor performance metrics such as response times, case closure rates, and net promoter score, driving corrective action where needed.
• Collaborate cross-functionally with Engineering, Sales, Research & Development, Customer Service, and Production to resolve product or service issues and share customer feedback.
• Maintain and optimize ERP and Salesforce workflows, ensuring data accuracy and streamlined reporting.
• Create and maintain team documentation for service procedures, RMA workflows, and escalation processes.

Position Requirements:

1. Education: Bachelor’s degree in Business, Landscape, or a related field, or an equivalent combination of education and experience.

1. Experience: 5–10 years of progressive management or supervisory experience in a customer service, technical support, or inside sales environment.

1. Licenses/Certifications:

1. Knowledge, Skills and Abilities:

1. Experience working with ERP systems and Salesforce CRM (administration experience preferred).
2. Background in landscape, irrigation, or water management products strongly preferred.
3. Excellent written and verbal communication skills with the ability to adapt to varied audiences.
4. Strong leadership, interpersonal, and motivational abilities.
5. Proven capability to analyze data, identify trends, and develop solutions.
6. Demonstrated success in process improvement and structured case management implementation.
7. Ability to read and interpret product documentation, installation guides, and CAD drawings (preferred).
8. Proficient in Microsoft Office Suite.
9. Self-starter with the ability to work independently while keeping management informed of successes and critical issues.
10. Strong organizational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

Work Conditions:

• Hybrid schedule: Tuesday through Saturday, 7:00 AM to 4:00 PM PST.
• Overtime: May be required as scheduled or as necessary per business needs and applicable law.
• Must be able to adjust work hours or shifts to accommodate changing business requirements.
• First 90-days will be in the Visalia Office.

Job Overview:

We are seeking an experienced and detail-oriented Sr. Technical Designer to join our Tech design team.

The Technical Designer will play a crucial role in turning creative design concepts into high-quality, production-ready garments. The ideal candidate will have a deep understanding of garment construction, pattern making, and fabric technology, as well as a passion for fashion innovation. This individual will be the bridge between the design team and production, ensuring that designs are executed with precision and adhere to brand standards.

ABOUT THE COMPANY:

True Religion is an urban casual lifestyle brand focused on high-quality denim, activewear, accessories, and more—for men, women, and kids. Founded in 2002, we shook up the Los Angeles denim scene by re-engineering the classic five-pocket jean with our signature Super T Stitch and iconic horseshoe detailing—now synonymous with bold, unapologetic style and the True Religion legacy. Driven by a relentless commitment to craftsmanship, we design with one goal in mind: to stand out from the crowd. We don’t just create denim—we give it attitude, authenticity, and individuality.

THE PURPOSE:

The Senior Technical Designer, Women’s Denim plays a critical role in translating creative design concepts into high-quality, production-ready garments. This role partners closely with Design, Product Development, and overseas vendors to ensure fit, construction, and execution meet brand standards. With deep expertise in denim construction, pattern making, and fabric performance, this position serves as the technical bridge between concept and production.

THE ROLE (what you are accountable for)

• Create and maintain detailed technical packages, including specifications, tolerances, grading, construction details, stitch callouts, and fit comments.
• Partner with the Technical Design Manager and cross-functional teams to establish appropriate fit, function, and construction intent for each style.
• Lead fit sessions across multiple sizes, providing clear, actionable feedback to vendors to achieve consistent fit and quality.
• Collaborate closely with overseas manufacturers to develop accurate patterns and resolve construction or fit issues throughout the development process.
• Ensure all garment specifications—including measurements, stitching techniques, and finishing details—are clearly defined and executed.
• Conduct quality reviews and address discrepancies identified during development or production to ensure consistency across all runs.
• Act as a key liaison between Design and Production, proactively troubleshooting technical issues and supporting on-time delivery.
• Manage and track workflow for assigned styles, balancing deadlines and shifting priorities in a fast-paced environment.
• Maintain clear, professional, and timely communication with overseas vendors and internal partners.

YOU ARE:

You are a detail-driven technical expert with a strong eye for fit, construction, and quality. You thrive in a collaborative environment, communicate clearly with both creative and technical partners, and take pride in bringing product to life with precision. Highly organized and adaptable, you are comfortable managing multiple styles and timelines while maintaining the highest standards.

REQUIRED MINIMUM EXPERIENCE:

• 5-8+ years of experience as a Technical Designer, preferably within women’s denim or apparel
• Excellent attention to detail with the ability to translate design intent into production-ready specifications
• Proven experience with 5-pocket styles, jumpsuits, dresses, fashion tops, and jackets
• Strong understanding of pattern making, grading, and garment construction techniques
• Hands-on experience leading fit sessions and executing pattern corrections
• Solid knowledge of fabrics, finishes, and how they impact fit and construction
• Proficiency in Adobe Illustrator, Photoshop, Microsoft Office; Full Circle experience a plus
• Strong written and verbal communication skills, including vendor-facing correspondence

PREFERRED EXPERIENCE:

• Experience using Gerber AccuMark
• Experience working with international sourcing and overseas production partners

ADDITIONAL ROLE INFORMATION:

• Compensation: The anticipated base salary range for this role is $90,000 – $100,000. This is a full-time, exempt position. This range represents the low and high end of the expected base salary range for this role based on the applicable location. True Religion reasonably expects to pay within this range in compliance with all applicable federal, state, and local laws. Actual compensation will be determined based on factors including relevant experience, skills, knowledge, and internal equity.
• Perks: We offer a mix of benefits and perks to support our employees at work and beyond, including health benefits, a 401(k) with employer match, merchandise discounts, commuter benefits, wellness & employee assistance programs, and more.
• Work Model: This role is based in El Segundo, CA with an expectation of in-office presence on designated days to support collaboration and business needs.
• Employment Eligibility: Employment with True Religion is contingent upon meeting applicable employment eligibility requirements.

True Religion is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. Employment decisions are based on qualifications, merit, and business needs.

Applicable law requires employers to provide reasonable accommodation during the recruitment process. Please let us know if you require accommodation, and we will make appropriate arrangements.

In order to evaluate your candidacy, we may ask you to provide us with certain personal information, including your identification data (e.g. name, date of birth, driver’s license number, social security number, passport number, and contact details), education information, financial information (for payroll and benefits), and professional and employment history. If you have any questions about our privacy policy or would like to learn more, please visit , which includes a link to an additional notice for California residents and which link can also be visited directly at

Job Title: Technical Writer – AV Collaboration Technology

Work Mode: Onsite (Monday–Wednesday), Remote (Thursday–Friday)

Duration : 9 Months

Location: Salisbury, NC

Primary Purpose

The Technical Writer for AV Collaboration Technology will work closely with the EUS Digital Media Manager to create clear and concise documentation for products and services. This includes user manuals, guides, SOPs, and governance policies to ensure users can effectively utilize Microsoft Teams Rooms and Large Room Audio/Video technology.

Duties and Responsibilities

• Partner with the Digital Media Manager to create end-user documentation for Microsoft Teams Rooms and other Audio/Video systems deployed .
• Collaborate with Lead Digital Media Engineers to convert technical documentation into:
• User-friendly documentation for non-technical audiences
• Formal technical design and architecture documentation for departmental reference
• Develop governance structures for reviewing next-generation Microsoft Teams Room technology.
• Improve, rewrite, and maintain existing ServiceNow Knowledge Base articles.
• Add a creative, engaging touch to end-user documentation to enhance usability and clarity.

Required Qualifications

• 3–5 years of experience in technical writing, preferably in technology or Audio/Video environments.
• Strong ability to simplify complex technical information for non-technical business users.
• Experience creating technical guides and procedures related to Microsoft Teams Room installation or Audio/Video integration standards.
• Proven ability to translate complex technical concepts into clear, concise, and accessible documentation.
• Ability to prioritize and execute tasks in a fast-paced, evolving environment.

Preferred Qualifications

• Strong written and verbal communication skills.
• Familiarity with Microsoft Teams Rooms and Audio/Video technology (preferred but not required).
• Experience creating and maintaining SharePoint sites.
• Excellent attention to detail and organizational skills.
• Self-starter with strong project management and deadline management abilities.
• 3+ years of experience with ServiceNow (Knowledge Base article creation).

The Associate Technical Designer supports the Technical Designer in all aspects of technical design to ensure that products meet established standards for fit, quality, and consistency. This role works closely with the Technical Designer to prepare fittings, measuring garments, reviewing patterns, and clearly communicating accurate fit comments to vendors.

The ideal candidate is proactive, detail-oriented, highly organized, accurate, and possesses strong communication skills. They should be self-motivated and capable of working independently in a fast‑paced, collaborative environment.

Essential Duties and Responsibilities

• Support the Technical Designer in all areas of the technical design process
• Organize, measure, and prepare samples for fittings
• Review patterns and garment construction to ensure consistency, accuracy, and alignment with approved blocks and design intent
• Assist Technical Designer with developing technical packages and creating specs
• Attend fittings, take detailed notes, and translate fit corrections into clear actionable fit comments
• Attend meetings as needed, at the manager’s discretion, to support team priorities.
• Support communication with cross functional partners and vendors as needed.
• Maintain organized records of histories such as samples, fit archives, block libraries, and more.
• Demonstrate accountability, attention to detail, accuracy, and willingness to learn.
• Demonstrates high level of quality work, attendance and appearance.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.

Qualifications

• Bachelor’s degree in Fashion/ Technical Design or a related field is strongly preferred
• An associate’s degree in Fashion or Technical Design may be acceptable when combined with equivalent professional experience
• Minimum of 2-4 years of work experience in Technical Design
• Comprehensive knowledge of patternmaking principles and garment construction fundamentals
• Proficiency in Adobe Illustrator, experience with Gerber and Centric PLM is a strong plus
• Must be extremely well organized, work well under pressure and be a strong problem solver
• Self-motivated, proactive, and able to take initiative
• Capable of managing multiple priorities and deadlines in fast‑paced environments
• Excellent written and verbal communication skills
• Positive, collaborative attitude and strong interpersonal/teamwork skills
• Strong comprehension skills and ability to absorb and act on complex information
• Excellent written and verbal communication skills

Competencies

• Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
• Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.

Boot Barn Benefits & Additional Compensation Opportunities

• Competitive hourly rate.
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.**
• Medical, Dental, Vision and Life Insurance.**
• 401(k) plan with generous company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level – we are opening 50+ new stores each year.

**For eligible Boot Barn Partners

PAY RANGE: $30.00 - $35.00/hr*

*compensation varies based on geography, skills, experience, and tenure

Physical Demands

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

• Standing, walking and squatting less than fifty percent of the work shift.
• Required to lift, move and carry up to 40 pounds.
• Ability to read, count and write to accurately complete all documentation and reports.
• Must be able to see, hear and speak in order to communicate with partners and customers.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.

[ ] Sedentary: Limited activity, no lifting, limited walking

[ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking

[ ] Moderate: Mostly standing, walking, bending, frequent lifting

[ ] Arduous: Heavy lifting, bending, crawling, climbing

Work Environment

In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
• Noise levels are considered moderate.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 4.

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Technical Designer (Woven Development + Sweater Production)

Overview

We’re looking for a Apparel Technical Designer to own fit and technical execution from development through production, with clear category responsibility and strong internal leadership.

This role partners closely with our overseas production/PD manager while leading the technical process internally with our U.S.-based team.

Key Responsibilities

- Own garment fit and technical accuracy from development through production for woven styles

- Responsible for sweater technical design during the production phase, ensuring specs, fit, and approvals are accurate and consistent through bulk

- Start all tech packs and finalize them for handoff to overseas factories

- Send Techpacks and manage communication directly with factories, ensuring they have all necessary information, updates, and approvals

- Lead fittings, provide clear corrections, and ensure consistency from proto through TOP

- Create and maintain specs, grading, and construction details across all styles

- Partner with the overseas production/PD manager, who manages timelines and delivery, while you ensure all technical and fit information is accurate and complete

- Serve as the internal technical lead, working closely with the creative woven designer and sweater designer to translate design intent into production-ready garments

- Communicate fit comments, construction updates, and technical changes clearly and proactively to overseas partners

Ownership & Expectations

- Responsible for ensuring fit integrity from development through production

- Must be highly organized and able to independently prioritize workload based on style importance, business needs, and timing — without waiting to be directed on what to tackle next

- Own communication flow with factories on all technical and fit matters

- Comfortable balancing hands-on technical work with internal leadership and cross-functional collaboration

- Able to identify issues early and proactively drive resolution

Ideal Profile

- Strong experience in woven and sweater categories

- Confident leading fittings and making independent fit decisions

- Detail-oriented with exceptional follow-through

- Comfortable collaborating across time zones with overseas partners

- Able to learn and adapt quickly to new systems, tools, or software

- Thrives in a lean, entrepreneurial environment where initiative and accountability matter

• 
  
• Act as the primary technical point of contact for field technicians.
  
• Primary POC for field technicians; troubleshoot complex issues during installation
  
• Troubleshoot complex installation issues in real time.
  
• Provide expert guidance during surveillance system deployments.
  
• Technical Support: Log calls, identify problems, use scripts/checklists, escalate to Tier 2 as needed
  

• 
  
• Perform detailed technician checkout processes.
  
• Ensure installations meet the Scope of Work (SOW) and system integration requirements.
  

• 
  
• Maintain strong working relationships with customers and installation partners.
  
• Provide clear, detailed feedback on technician performance and installation progress.
  

• 
  
• Update internal systems with installation status, troubleshooting steps, and final resolutions.
  
• Log calls, identify problems, and walk users through solutions using standard scripts or checklists.
  
• Coordinate with Tier 2+ IT resources when escalation is required.
  
• Update internal systems with installation status & technical resolutions
  

• 
  
• 1-3 years in a technical support role with growing responsibility.
  
• Previous field experience is a major plus.
  

• 
  
• Proficiency with Linux, Google Workspace, and ideally Salesforce.
  
• Strong background in networking and system integration.
  
• Familiarity with surveillance system installation and operation.
  

• 
  
• High attention to detail
  
• Strong communication with both technical and non?technical stakeholders
  
• Ability to work in a fast?paced, troubleshooting?heavy environment
  
• Customer?focused mindset
  

Location: Near Fort Mill, Charlotte North Carolina

Travel: Extensive travel, primarily within North America, may be required as part of this role.

Requirement: Must be US Citizen

Drive Growth. Lead Innovation. Build the Future of Precision Motion.

Acuvi is seeking a commercially driven and technically strong Technical Sales Specialist for North America to lead and accelerate our growth across the region. This is a high-impact role for a sales professional with deep automation industry experience, strong mechatronics understanding, and a true hunter mindset.

You will act as the commercial driver for North America, developing new OEM business, strengthening channel partnerships, and building structured growth plans across Acuvi’s business units.

This role requires strategic thinking, technical curiosity, disciplined execution, and full ownership of the regional sales agenda.

Key Responsibilities

Strategic Growth & Business Development

• Drive new business development and OEM opportunities across North America.
• Develop and execute annual objectives and structured growth plans aligned with Acuvi’s strategic roadmap.
• Define and implement regional sales initiatives to achieve revenue and profitability targets.
• Develop Mutual Growth Plans across Acuvi’s three business units and distribution portfolio.
• Identify where channel partners are needed and analyze market coverage gaps.

Commercial Execution & Forecasting

• Build, grow, and maintain a robust and qualified sales pipeline.
• Own quarterly sales forecasting, continuously updating and refining projections.
• Create data-driven market insights and provide strategic recommendations.
• Lead disciplined CRM management in HubSpot, ensuring transparency and structured follow-up.

Technical & Customer Engagement

• Present Acuvi’s capabilities in precision motion, engineering expertise, and application value with clarity and professionalism.
• Understand and articulate product value propositions at both technical and business levels.
• Act as the Voice of the Customer, feeding structured insights back to product management and R&D.
• Synthesize technical information from multiple sources and demonstrate ongoing curiosity about innovation and market evolution.

Cross-Functional Collaboration

• Work closely with Corporate Marketing on digital campaigns, AdWords, and market positioning initiatives.
• Collaborate with product management, R&D, customer support, and marketing to align execution with strategic priorities.
• Ensure that regional objectives support and reinforce Acuvi’s global Strategic Plan.

Experience & Qualifications

• Bachelor’s degree required, preferably in Mechanical or Electrical Engineering.
• 7–10 years of experience in technical B2B sales within automation, motion control, mechatronics, or related industries.
• Strong understanding of OEM sales cycles and technical solution selling.
• Experience working with channel partners and distribution networks.
• Proficiency in CRM systems (HubSpot preferred), MS Office, and data-driven sales analysis.
• Strong analytical capability with the ability to translate data into commercial actions.
• Ability to manage multiple priorities while maintaining high attention to detail.

Who You Are

• A proactive, self-starting sales hunter with high drive and accountability.
• Technically curious with strong commercial acumen.
• Structured and disciplined in pipeline management and forecasting.
• A collaborative team player who builds trust internally and externally.
• Resilient, results-oriented, and motivated by long-term customer partnerships.

Why Join Acuvi?

At Acuvi, we combine precision engineering with entrepreneurial agility. We operate at the forefront of micro-positioning and advanced motion technologies, enabling innovation in life science, photonics, automation, and high-tech industries. You will be empowered to take ownership, drive measurable growth, and shape the North American market strategy backed by strong technical expertise and global collaboration.

How to Apply

Interested candidates are welcome to apply directly via LinkedIn or submit their CV and application to no later than March 19, 2026.

Are you an experienced ServiceNow Technical Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced ServiceNow Technical Analyst to work at their company in Novato, CA.

Position Summary: We are interested in candidates who have a good balance of analyst and technical skills on the ServiceNow platform. The other key attribute is strong communication skills, so they will be able to lead effective conversations regarding business requirements and platform capabilities. We are seeking a skilled ServiceNow Technical Analyst to join our team on a contract basis, supporting Lauren Kennedy in strategic platform initiatives. The ideal candidate will possess deep expertise in ServiceNow and demonstrate strong business analysis capabilities, including the ability to engage with cross-functional teams, gather and document business requirements, and translate them into actionable technical solutions.

Primary Responsibilities/Accountabilities:

• Collaborate with business stakeholders to understand and document functional requirements.
• Analyze and translate business needs into ServiceNow workflows, configurations, and enhancements.
• Support the design and implementation of ServiceNow modules, including ITSM, ITOM, and business service requests.
• Create and maintain documentation, including process flows, user stories, and technical specifications.
• Assist in testing, validation, and deployment of ServiceNow solutions.
• Provide ongoing support and troubleshooting for ServiceNow-related issues.
• Work closely with the ServiceNow platform team and other IT teams to align technical solutions with business goals.

Qualifications:

• At least 5 years of experience as a ServiceNow Technical Analyst or Administrator.
• Strong technical and functional ServiceNow skills
• Strong understanding of ServiceNow architecture, modules, and capabilities.
• Experience gathering and documenting business requirements and translating them into technical specifications.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred:

• ServiceNow certifications (e.g., CSA, CIS-ITSM).
• Experience in enterprise environments or strategic platform initiatives.
• Familiarity with Agile methodologies and tools.

CSI Companies is seeking an Epic Technical Deployment Speciliast to work with one of the top hospital systems in the country!

Title: Technical Deployment Specialist

Location: New York, NY

Type: Hybrid (some weeks 2-3 days onsite, other weeks 1-2 days onsite)

Duration: 12+ Month Contract

Pay: $65 - $75/hr

Hours: 40 hour work weeks (occassional OT)

Description:

Position Overview

Under the direction of EITS Application Technical Leads and project leadership, the Senior Epic Technical Deployment Consultant will support the Epic deployment at Maimonides by leading hardware planning, workstation and printer build, print mapping, and Technical Dress Rehearsal (TDR) coordination.

This role requires strong onsite presence and hands-on collaboration across technical, operational, and clinical teams to ensure deployment readiness and successful go-live execution.

Key Responsibilities

• Conduct future-state workflow walkthroughs with department leaders and stakeholders to define hardware and technical requirements.
• Translate gathered requirements into detailed deployment specifications for hardware procurement, configuration, and testing teams.
• Design, build, and validate Epic workstation and printer mappings.
• Lead coordination efforts across infrastructure, networking, desktop, application, and deployment teams to ensure readiness.
• Develop Technical Dress Rehearsal (TDR) test plans and supporting documentation.
• Track TDR progress, manage issue resolution, and provide structured status updates to leadership.
• Present technical designs and deployment concepts clearly to both technical and non-technical audiences.
• Coordinate meetings across user groups, project teams, and leadership; manage agendas, minutes, and follow-up activities.
• Ensure deployment milestones are met within timelines and resource constraints defined by the PMO.
• Maintain current Epic certification and remain aligned with Epic best practices.

Qualifications

• Active Epic Certification (any major module; current or one version prior).
• Strong understanding of Epic workstation configuration, device integration, and printing workflows.
• Experience supporting Epic deployments, go-lives, or large-scale implementations.
• Proven experience building and validating printer mapping within Epic.
• Ability to work onsite with flexibility to report within 48 hours when required.
• Excellent written and verbal communication skills.
• Highly detail-oriented with strong organizational and tracking capabilities.
• Prior experience leading Technical Dress Rehearsal (TDR) activities.
• Experience coordinating cross-functional IT teams in healthcare environments.
• Strong documentation and reporting skills for executive-level updates.
• Experience working within structured PMO governance frameworks.
• Active Epic Certification (any major module; current or one version prior).

Salesforce Technical Architect

Location: San Francisco (On-site) (Potential of Hybrid)

Compensation: Up to $350,000 total annual compensation (Base + Bonus/Equity, DOE)

Type: Full-Time

About the Opportunity

We are partnering with a fast-growing SaaS company entering a major greenfield Salesforce implementation. This is a high-impact leadership role where you will architect and build the Salesforce ecosystem from the ground up, owning the technical vision, platform scalability, and long-term enterprise architecture strategy.

This is not a maintenance role. This is a foundational build.

The Role

We are seeking a Salesforce Technical Architect with:

• 10+ years of hands-on Salesforce development experience

• 4+ years in architectural leadership roles

• Proven experience leading large-scale enterprise implementations

• Deep expertise across the full lifecycle: Discovery → Design → Build → Integration → Deployment → Optimization → Ongoing Support

You will serve as the technical authority responsible for designing a scalable, secure, enterprise-grade Salesforce architecture aligned to long-term business growth.

Key Responsibilities

• Lead architecture design for a full greenfield Salesforce implementation

• Define system architecture, integration patterns, data models, and governance frameworks

• Own end-to-end solution design from business discovery through post-go-live optimization

• Lead and mentor a team of developers, admins, and consultants

• Establish best practices across CI/CD, DevOps, code quality, and technical standards

• Design enterprise integrations across internal systems and third-party platforms (API-led, event-driven, middleware, etc.)

• Ensure scalability, security, performance optimization, and technical debt management

• Partner with executive stakeholders to translate business vision into platform strategy

Required Experience

• 10+ years hands-on Salesforce development (Apex, LWC, Visualforce, APIs, Integrations)

• 4+ years in a Salesforce Technical Architect or equivalent leadership role

• Experience leading enterprise-scale implementations (multi-cloud, multi-org, high data volume environments)

• Strong background in Sales Cloud and Service Cloud

• Extensive experience with complex integrations (REST/SOAP APIs, middleware platforms)

• Deep knowledge of data architecture and large data migrations

• Experience implementing DevOps tooling and CI/CD pipelines

• Strong understanding of Salesforce governor limits, platform constraints, and enterprise design patterns

• Demonstrated experience leading technical teams and influencing executive stakeholders

Preferred Qualifications

• Salesforce certifications strongly preferred (Application Architect, System Architect, CTA ideal)

• Experience within high-growth SaaS environments

• Experience building scalable architectures to support rapid headcount and revenue growth

• Strong documentation and solution design presentation skills

What Makes This Role Compelling

• True greenfield ownership – build the architecture correctly from day one

• Executive-level visibility and strategic impact

• High-growth SaaS environment with aggressive expansion plans

• Compensation up to $350,000 annually

• Opportunity to shape the long-term technical roadmap and architecture standards

If you are a deeply technical Salesforce leader who still enjoys being hands-on while driving architectural strategy at scale, this is an opportunity to build something foundational and long-lasting.

Summary The Technical Support Apprentice position provides foundational training and hands-on experience in supporting manufacturing technology systems and equipment. Working under the guidance of experienced technical staff, the apprentice will assist in diagnosing, troubleshooting, and resolving issues impacting manufacturing operations. This role focuses on building technical knowledge, problem-solving skills, and communication abilities within a fast-paced industrial environment. Over time, the apprentice will gain the expertise necessary to support advanced manufacturing technologies and transition into a long-term technical career.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High school diploma or equivalent.
• Basic understanding of computer hardware and software.
• Strong interest in technology and manufacturing processes.
• Good communication skills and ability to work collaboratively in a team environment.
• Willingness to learn and adapt in a fast-paced technical setting.
• Valid driver's license with a clear driving record

Knowledge, Skills, and Abilities

• Previous experience or coursework in electronics or mechanical systems.
• Familiarity with industrial machinery, turbines, generators, or automation systems
• Basic knowledge of networking concepts and troubleshooting.
• Experience using diagnostic tools or software.
• Accuracy – Ability to perform work accurately and thoroughly.
• Detail Oriented – Ability to pay attention to the details of a project or task.
• Safety Awareness – Ability to identify and correct conditions that affect employee safety.
• Working under pressure – ability to complete assigned tasks under stressful situations and adapt to changing assignments on short notice.
• Accountability – Ability to accept responsibility and account for his/her actions.

Essential Functions

• Assist in diagnosing and resolving technical issues related to manufacturing equipment and/or software systems.
• Support the maintenance and repair of hardware components under supervision.
• Document technical problems and solutions accurately to contribute to knowledge base resources.
• Collaborate with engineering, production and field services teams to understand operational requirements and technical challenges.
• Participate in training sessions to build technical expertise and stay updated on new manufacturing technologies.
• Provide first-level support to manufacturing staff by responding to inquiries and escalating complex issues appropriately.
• Help monitor system performance and report anomalies to senior technical staff to minimize downtime in critical operations.
• Operate and preventively maintain company tools, equipment, and vehicles.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Work in accordance with all safety regulations
• Other duties as assigned

Physical Demands

Must be able to stand and walk for much of the day. Ability to lift 5-25 pounds frequently and ability to lift, up to, 50 pounds occasionally.

Work Environment

Is frequently exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.

BE SURE TO APPLY ON OUR WEBSITE:

TEC Specialty is seeking a Technical Support Specialist to serve as a key technical resource for customers, distributors, and internal teams. This role provides front-line technical guidance on TEC flooring, adhesive, and installation system products while ensuring accurate product use, effective issue resolution, and proactive risk mitigation.

The ideal candidate balances strong customer service skills with technical expertise and sound judgment, serving as a trusted advisor while coordinating claims, escalating complex issues, and protecting the company’s quality, safety, and brand standards.

Key Responsibilities

Customer & Technical Support

• Serve as the first point of contact for customer technical inquiries related to flooring systems, adhesives, and associated products
• Answer questions regarding product performance, application methods, limitations, and best-use scenarios
• Guide customers in selecting the most appropriate product for specific job requirements and conditions
• Troubleshoot product and installation issues using structured diagnostic and problem-solving techniques
• Provide timely, accurate, and professional responses to customer inquiries

Claims & Risk Management

• Collect, document, and validate customer claims related to product performance or installation issues
• Coordinate claims intake, documentation, and resolution in accordance with company policies
• Execute approved corrective actions, including product replacement, credits, refunds, or no-charge materials
• Identify potential risk situations and escalate complex or high-impact issues to Area Technical Managers, Quality, R&D, or EHS teams
• Support quality events or recalls by executing established communication and corrective action procedures

Product Knowledge & Continuous Improvement

• Maintain strong technical knowledge of current and legacy TEC products, application requirements, warranties, and industry standards
• Develop working knowledge of competitive products and market positioning
• Provide feedback from the field to support product improvements, reformulations, and new product development
• Support the development and maintenance of product literature, technical data sheets, and installation instructions

Collaboration & Communication

• Work closely with Sales, Quality, Manufacturing, R&D, Supply Chain, and EHS teams to support customer satisfaction and issue resolution
• Represent TEC Specialty with professionalism, technical credibility, and a customer-focused mindset
• Ensure accurate documentation and compliance with internal policies, procedures, and EHS requirements

Qualifications

• Associate’s degree required; Bachelor’s degree preferred
• Minimum of five (5) years of experience in technical support, customer service, or sales within a manufacturing environment
• Experience in flooring, adhesives, coatings, construction materials, or related industries strongly preferred
• Strong problem-solving, communication, and documentation skills
• Ability to clearly explain technical concepts to installers, distributors, and non-technical audiences
• Proficiency in Microsoft Word, Excel, Outlook, and Windows-based applications
• Ability to manage multiple priorities in a fast-paced, team-oriented environment
• Salesforce Experience, preferred

Job Description :

We are seeking an experienced Salesforce Technical Architect to lead the design, development, and implementation of scalable Salesforce solutions across Sales, Service, Experience, and Platform capabilities. The ideal candidate will combine deep technical expertise with strong architectural and stakeholder management skills to deliver secure, high-performing, and future-ready Salesforce ecosystems.

Key Responsibilities

• Define end-to-end Salesforce technical architecture aligned with business and enterprise architecture standards

• Design scalable, secure, and high-performing Salesforce solutions across multiple clouds

• Translate business requirements into technical designs, architecture diagrams, and implementation roadmaps

• Establish integration patterns using REST/SOAP APIs, middleware, and event-driven architectures

• Lead technical design and development across Salesforce clouds:

o Sales Cloud

o Service Cloud

o Experience Cloud

o Data Cloud (preferred)

o Agent Force

• Guide best practices for Apex, Lightning Web Components (LWC), Visualforce, Flows, and integrations

• Govern code quality, performance, security, and deployment standards

• Architect integrations with external systems (ERP, legacy systems, data warehouses, third-party apps)

• Design data migration strategies, data models, and data governance frameworks

• Ensure data security, sharing models, and compliance with enterprise standards

• Act as the technical authority during project delivery, supporting development teams and resolving complex issues

• Collaborate with business stakeholders, product owners, solution architects, and enterprise architects

• Mentor developers and technical leads, conducting design and code reviews

• Support CI/CD pipelines, DevOps, and release management processes

Required Qualifications

• 12+ years of Salesforce platform experience

• 6+ years in a Salesforce Technical Architect or Lead Architect role

• Proven experience delivering large-scale, complex Salesforce implementations

• Hands-on experience with Apex, LWC, integrations, and Salesforce security model

• Strong expertise in:

o Apex, SOQL, SOSL

o Lightning Web Components (LWC)

o Salesforce security, sharing, and performance optimization

o REST/SOAP APIs, OAuth, SSO

• Experience with middleware tools (MuleSoft, Boomi, Informatica, etc.)

• Knowledge of DevOps tools (Git, CI/CD pipelines, Copado, Gearset, etc.)

• Must have acquired multiple Salesforce Certification including, Salesforce Integration Architecture Designer, Salesforce Data Architecture & Management Designer, Platform Developer II, Additional cloud certifications are a plus. Salesforce Certified Technical Architect (CTA) or progress toward CTA

• Experience with Salesforce Data Cloud, AI / Einstein, or Industry Clouds

• Prior experience in consulting or global delivery models

• Exposure to regulated industries (Financial Services, Healthcare, Utilities, Manufacturing, Logistics etc.)

• Strong communication and stakeholder management skills

• Ability to lead technical discussions with both technical and non-technical audiences

• Problem-solving mindset with attention to detail

• Experience working in distributed, remote teams

• Experience with Salesforce Data Cloud, AI / Einstein, or Industry Clouds

• Prior experience in consulting or global delivery models

• Exposure to regulated industries (Financial Services, Healthcare, Utilities, etc.)

• Competitive salary and performance-based incentives

• Opportunities to work on enterprise-scale Salesforce transformations

• Continuous learning, certification support, and career growth