194j Technical Services Examples Jobs in Usa

California applicants: Please review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The listing does not mean that any positions are currently open or available at Costco.

Position Summary:

Actively greets members, provides a high level of member service, verifies membership card, keeps entry counts, and checks receipts when members exit. Performs and documents warehouse safety and security checks.

We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.

The future of AI whether in training or evaluation, classical ML or agentic workflows starts with high-quality data.

At HumanSignal, we're building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise.

Our open-source product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it's the most widely adopted OSS solution for teams working on building AI systems.

Label Studio Enterprise builds on that traction with the security, collaboration, and scalability features needed to support mission-critical AI pipelines powering everything from model training datasets to eval test sets to continuous feedback loops. We started before foundation models were mainstream, and we're doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems we'd love to talk.

HumanSignal is looking for an exceptional Strategic Account Executive to drive growth with the world's most innovative AI companies. You'll be selling at the cutting edge: our Label Studio platform and Data Creation Laboratory services power the training data behind breakthrough AI applications at frontier labs and Fortune 500 enterprises.

This isn't traditional SaaS sales. Our customers are building the futureadvanced language models, autonomous systems, embodied AI, and applications that don't exist yet. They need purpose-built datasets manufactured from scratch, not scraped from the web. You'll be selling both our platform technology and our operational capability to create novel training data in controlled environments. The technical depth, deal complexity, and strategic importance of these relationships make this one of the most exciting sales roles in AI infrastructure.

You'll own relationships with AI leaders like Anthropic, OpenAI, Google DeepMind, Meta, Nvidia, Tesla, and others pushing the boundaries of what's possible. Your success will directly enable the next generation of AI breakthroughs.

You Will:

• Own strategic accounts: Drive the entire relationship with our most important AI customersfrom initial engagement through expansion and renewal
• Hunt and close new logos: Identify and win new customers among frontier AI labs, tech giants building AI capabilities, and innovative robotics companies
• Navigate complex organizations: Build deep relationships with executive stakeholders across engineering, ML research, product, and operations within customer organizations
• Drive revenue growth: Expand wallet share by identifying new use cases, additional business units, and opportunities to deepen our partnership
• Orchestrate internally: Lead cross-functional teams including delivery operations, engineering, product, and laboratory operations to develop winning strategies and flawless execution
• Be the customer advocate: Serve as the voice of the customer internally, influencing product roadmap and operational capabilities based on market needs
• Solve complex problems: Navigate technical requirements, custom data creation scenarios, and novel use cases that have never been done before
• Think strategically: Develop and execute comprehensive account plans that position HumanSignal as the long-term data infrastructure partner
• Close significant deals: Structure and negotiate contracts ranging from $500K to $5M+ with sophisticated technical and business buyers

Ideally You'd Have:

• 8+ years of enterprise sales or account management experience with a track record of exceeding quota
• 2+ years selling deeply technical products or services to both business and technical audiences (ML engineers, researchers, AI/ML leaders)
• Proven success closing complex, multi-stakeholder deals in the $500K-$5M+ range
• Experience in AI/ML, data infrastructure, cloud services, or other technical domains where you've sold to engineering and research teams
• Ability to understand technical concepts quickly and translate them into business value
• Strong consultative selling skills with ability to uncover needs, navigate ambiguity, and co-create solutions
• Executive presence and experience developing relationships with C-level stakeholders
• Track record of driving renewals and expansion within strategic accounts
• Excellent written and verbal communication skills, including creating executive-level materials
• Proficiency with modern sales tools (Salesforce, Outreach, Clari, LinkedIn Sales Navigator)
• Strong project management abilities and exceptional organizational skills
• Passion for AI and excitement about working at the frontier of what's possible

Nice to Haves:

• Technical background or degree in Computer Science, Engineering, or related field
• Experience selling services alongside software products
• Understanding of how training data impacts model performance
• Existing relationships within the AI research or frontier lab community
• Experience in fast-growing startups where you've helped build sales processes from scratch

Why This Role Is Special:

You're not selling commodity softwareyou're enabling the teams building AGI, autonomous vehicles, humanoid robots, and AI applications we can't even imagine yet. Every deal you close helps unlock new capabilities that could change the world. You'll work with the smartest people in AI, solve problems that have never been solved before, and build relationships with companies defining the future of technology.

About HumanSignal:

At HumanSignal, we're building the infrastructure for the next generation of AI. Our Label Studio platform powers data operations for leading organizations worldwide, while our Data Creation Laboratories manufacture the purpose-built datasets that breakthrough AI applications require.

We believe the next frontiers in AI won't be unlocked by scraping what's left on the webthey'll be built on human-created data that captures the complexity of how systems need to see, hear, reason, and react. Through controlled environments and operational excellence, we're enabling researchers and enterprises to innovate without being constrained by data availability.

We work with frontier AI labs, Fortune 500 enterprises, and government agencies who are pushing the boundaries of what's possible with AI. Join us in building the data that will build the future.

We are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or Veteran status. At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North and South America as well as Europe. The base cash compensation range is $120,000 to $200,000 USD plus commission. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.

Join us as a Technical Customer Service Representative – Onsite in Irving, TX

What You’ll Do

• Conduct QA for home inspections: review photos, validate property details, guide users through self-inspections.
• Troubleshoot connectivity, pairing, and app-related issues for smart devices and sensors.
• Provide installation support and onboarding for PryzmIQ and AWTOS.
• Proactively engage users to drive adoption and satisfaction.
• Document findings and provide feedback for product improvement.

What You Bring

• 1+ year in technical support, help desk, or IoT/home systems troubleshooting.
• Strong communication and problem-solving skills.
• Technical aptitude with mobile apps, WiFi connectivity, or smart devices.
• Detail-oriented and passionate about creating smooth user experiences.
• High School Diploma or GED required; Bachelor’s degree preferred.

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties/Responsibilities:

· Performs expert level break-fix & preventative maintenance. This includes but is not limited to: observing devises in operation to location root cause of problem; dismantling devices to gain access to and remove defective parts; examining parts to detect imperfections; adjustment of functional parts of devices and control instruments; repair and/or replacement of defective parts; testing of device to observe performance; and performing tests for electrical circuitry and mechanical systems; reconditioning and repairing machine tools.

· Identifies and sources parts, supplies and repair items as necessary. Performs evaluations of alternatives to improve cost and / or reliability of equipment.

· Independently performs maintenance as per industry standards.

· Works with customer counterparts to optimize maintenance, reliability, and preventative maintenance procedures.

· May be required to setup and operate multiple machining operations including but not limited to: lathe, drill press, grinder, and other metalworking tools to make and repair parts. May perform welding tasks.

· Conforms and complies with customer contractor codes of conduct, housekeeping standards, and safety processes

· Documents work performed in service reports, applicable management systems, and written explanation regarding observation and collected equipment performance data.

· Provides assistance to lower level technicians and leadership to project teams. Performs expert functions as a part of training and development.

· Troubleshoots and analyzes complex control systems to resolve in-depth software/ hardware and configuration problems.

· Utilizes advanced maintenance technologies to collect equipment performance data. Observes trends and makes recommendations.

· Completes and conducts on-the-job training and technical self-study programs for career development.

· Follows all safety related policies, rules, regulations, technical instructions and guidelines. Situational awareness and identify unsafe behaviors and conditions.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

· High School Graduate or equivalent (GED).

· Associates degree with a Technical focus and 10 years of related experience in specific industry; or, 12 years of experience in specific industry.

· Possesses comprehensive understanding of electrical, mechanical, fluid power and control systems. Can analyze the problem, synthesize alternative solutions, and perform repairs.

· Must be able to use basic hand tools and specialized tools as appropriate.

· Extensive travel required. (Local, National, International)

Desirable KSAs:

· Experience in condition based maintenance techniques, precision mechanical alignments, and maintenance of applicable process equipment.

· Experience in programmable logic controllers, field device troubleshooting, and maintenance of electrical drive and motor systems.

Competencies:

· Communications

· Customer Focus

· Personal Discipline

· Safety

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.

ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.

Pay Range$38.76—$49.62 USD

ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.

ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.

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• Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
  
• Performs detailed verification and validation of payroll and billing data, identifying discrepancies, investigating root causes, and ensuring accurate processing.
  
• Provides timely, professional, and analytically sound responses to client inquiries, using critical thinking and subject?matter expertise to resolve issues related to payroll, billing, and funding processes.
  
• New customer set up and data entry.
  
• Maintains multiple interconnected customer databases with a high degree of accuracy, ensuring data integrity across payroll, billing, and funding systems.
  
• Updates customer folders with changes to reflect current week's payroll and billing instructions.
  
• Processes credits/rebills.
  
• Advises clients on optimizing their payroll and billing reporting workflows, applying problem?solving skills to identify inefficiencies and implement more effective processes.
  
• Delivers ongoing training and technical support to clients, explaining system functions, troubleshooting software issues, and guiding users through complex payroll and billing scenarios.
  
• Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
  
• Proactively identifies potential risks, recurring issues, and process breakdowns; analyzes root causes and escalates concerns with recommended solutions.
  

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• Act with uncompromising integrity.
  
• Provide outstanding service and build trusted relationships.
  
• Drive innovation in our products and services and continually improve our processes.
  
• Work in partnership and support each other.
  
• Be personally accountable and deliver on commitments.
  
• Treat each other with respect and dignity.
  

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• Consideration may be given to a candidate with a degree in lieu of experience.
  

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• Education Level Academic Concentration/Major
  
  Req/Preferred
  
• Bachelor's Degree, Accounting or related field, Preferred
  

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• Excellent organizational and time management skills.
  
• Excellent written and verbal communication skills in an environment with a high volume of calls and emails
  
• Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
  
• Strong understanding of accounting principles and the ability to interpret payroll, tax, A/P, A/R, and cash posting data to resolve discrepancies.
  
• Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
  
• Must demonstrate meticulous attention to detail, accuracy under pressure, and the ability to manage high volume workloads without compromising quality.
  
• Exceptional critical Thinking and problem-solving skills, with the ability to evaluate issues, determine root causes, and implement effective solutions independently.
  
• Strong technical aptitude and ability to quickly learn and navigate multiple payroll, billing, and funding platforms, as well as Excel and other MS Office tools.
  

Must Have

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• 1099-S,Account Audits,Accounting,Accounting Journal Entries,Account Management,Account Reconciliations,Accounts Payable (AP),Accounts Payable Operations,Accounts Payable Process,Accounts Receivable (AR),Accounts Receivable Processing,Accruals,Ad Hoc Reporting,Aging Reports,Asana (Software),Audit Preparations,Audit Reporting,Audit Support,Automatic Clearing House (ACH) Processing,Balance Sheet Account Reconciliations,Balance Sheets,Bank Deposits,Bank Reconciliations,Bill Drafting,Billing,Billing Dispute Resolution,Billing Process,Billing Systems,Business-to-Business (B2B),Business-To-Business (B2B) eCommerce,Cash Allocation,Cash Application,Cash Flow Forecasting,Cash Management,Cash Operations,Cash Reconciliations,Chargeback,Check Processing,Claims Processing,Commission Accounting,Commission Analysis,Commission Reporting,Communication,Conflict Resolution,Credit,Credit Analysis,Credit Card Operations,Credit Card Processing,Credit Card Reconciliations,Customer Billing,Customer Reconciliation,Data Reconciliation,Debt,Dispute Management,Distribution Logistics Management,E-Commerce,Ensure Compliance,Enterprise Resource Planning (ERP),Financial Accounting,Financial Close,Financial Closings,Financial Processing,Full Cycle Accounts Payable,General Ledger Coding,Generally Accepted Accounting Principles (GAAP),Google Workspace,Insurance Claim Handling,Intercompany Accounting,Internal Auditing,International Procurement,Interpersonal Communication,Intuit QuickBooks,Inventory Management,Inventory Planning,Invoice Processing,Invoices,Loan Amortization,Mathematical Calculations,Microsoft Office,Mining,Monthly Close Process,Negotiation,Networks,Odoo,Office Equipment,Operations Support,Oracle Netsuite,Oral Communications,Order Processing,Payment Handling,PayPal,People Management,Pivot Tables,Procurement,Project Proposal Writing,Purchase Orders,Real Estate,Reconciliations,Reporting Management,Report Preparation,Reports Analysis,Revenue Recovery,Sales,Sales Compensation,Sales Order Processing,Sales Orders,Sales Process,Sales Reporting,SAP Data Entry,SAP NetWeaver,Self-Starter,Shipping,Shopify,Slack Software,Spanish Language,Standard Operating Procedure (SOP),Teamwork,Trial Balances,Variance Reporting,Vendor Billing,Vendor Evaluations,Vendor Reconciliation,VLOOKUP Function,Warehouse Inventory Management,Write Offs,Writing
  
• Ability to navigate multiple databases and systems simultaneously
  
• Demonstrated ability to maintain accuracy under tight deadlines
  
• Proficiency with payroll and billing systems
  
• Strong critical?thinking skills to diagnose and resolve complex client issues
  
• Strong data integrity skills, including verifying, validating, and documenting client updates
  
• Strong Microsoft Excel skills (sorting, filtering, formulas, data validation)
  

Nice To Have

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• Ability to troubleshoot common system issues and guide clients through platform workflows
  
• Understanding of accounting principles relevant to payroll, A/P, A/R, and cash posting
  
• Working knowledge of payroll processes, earnings, deductions, and employer taxes
  

JOB DESCRIPTION

The Customer Service / Tech Support Rep (Tech Products, Bilingual: English/Spanish) - Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you!

As a remote Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as game-changers. Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) working from home, you will:

• Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
• Provide inbound customer support using a call flow guide in the customer's preferred language
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Deliver expert customer experiences with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep (Tech Products, Bilingual: Eng. / Span.) (Remote) role include:

• The ability to read, write and speak fluently both Spanish and English
• 1+ year of customer service experience
• A high school diploma or GED
• Strong focus on building customer relationships
• Comfortable using and explaining technology
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking with strong problem solving skills
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
• A desktop or laptop to complete PC and internet testing; A work computer will be provided
• High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
• Must reside in the United States and have a valid U.S. address for residence

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, We champion our people. That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary for this position is $18.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay early, when you want it
• Full time, paid classroom and on the job training
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.

JOB AVAILABILITY:

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.

For more than a century, First United has served the financial needs of our personal and business customers throughout Maryland, West Virginia, Virginia and Pennsylvania. We care about our communities, seek to understand what drives our customers and create customized solutions to meet their needs. Our mission is to enrich the lives of our customers, coworkers and shareholders through an unparalleled commitment to the client experience and passionate involvement in the community.

Job Reporting Relationships

Supervised by: Community Office Manager

Supervises: None

Basic Qualifications

Education/Training: A high school diploma or equivalent with an emphasis in a business or accounting curriculum; successful completion of First United Bank & Trust CSR Training Program; obtain and maintain appropriate Bank Product Knowledge Certification.

Skills: Moderate reading, writing, and grammar skills; proficient analytical and mathematics skills; proficient communicative and interpersonal relations skills; proficient eye-hand coordination; ability to operate various office machines; technical supervisory skills sufficient to provide guidance and training to other Customer Service Representatives; ability to lift approximately fifty (50) lbs. of coin; visual and auditory skills.

Experience: A minimum of two (2) years' customer service experience in related positions normally required.

General Responsibilities

Responsible for performing a variety of duties to support the paying and receiving function of the community office; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. Provide technical guidance to customers around bank technology through demonstrations and assistance. Must demonstrate MYBANK core values and uncommon service standards; including Modeling helpfulness, Yielding to the customer, Being passionate, Adapting solutions, Nurturing trust, Keeping it personal.

Essential Duties

1. Performs a variety of duties to support the paying and receiving function of the community office of which the following are illustrative:

a. Greets and serves customers in a friendly and courteous manner.

b. Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel.

c. Accepts and processes deposits of various account types.

d. Cashes checks within approved authority and operating policy.

e. Sells Cashiers Checks.

f. Recommends and demonstrates account service technology to enhance customer experience.

g. Completes CTR reports for multiple transactions or for transactions of $10,000 or more in cash.

h. Processes loan payments, and other related payments.

i. Processes night deposits and mail deposits.

j. Maintains branch cash vault.

k. Maintains an approved level of cash; turns in excess and mutilated cash.

l. Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis.

m. Prepares reports relating to the function, e.g., currency transactions, BSA reports, etc.

n. Processes daily work on Branch Capture for transmission to corporate office.

o. Maintains supplies and an awareness of Teller supply inventory control; orders coin and currency for branch as needed.

2. Refers customers requiring loan or deposit account servicing, inquires about bank products and services or opening new accounts to the branch Relationship Advisor, Community Office Manager or appropriate business line specialist.

3. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.

4. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.

5. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

6. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.

7. Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy.

8. Provides technical guidance and training to other Customer Service Representatives.

Ancillary Duties

1. May be required, on occasion, to provide safe deposit box services to customers.

2. May be required to provide support in non-paying and receiving activities, e.g., new accounts, loans, etc.

3. May be required to balance and/or service ATM machines.

4. May be required to verify coin for vault cash control purposes.

5. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Job Location

Various locations as assigned

Equipment/Machines

1. Telephone

2. Calculator

3. Copy machine

4. Fax machine

5. PC/Computer keyboard

6. Printer

7. Currency/Coin machines

8. Branch Capture equipment

9. Cash Advance equipment

10. ATM machines

11. Sorter

12. Currency verifier

13. Combination lock

14. Check cutter

15. Office doors & security equipment

Full Time Employment Benefits: Fulltime hourly-paid employees will be provided 12-days of Paid Time Off (PTO), that is accrued 1-day for each month worked. After the completion of 90-days of employment accrued PTO can be used for any purpose including being paid for absences or vacation time. At the end of the first year of employment, any unused PTO will be converted to the employee's sick time accrual. Sick time will begin accruing effective on the employees first year anniversary up to 120 days. At that point, PTO is no longer available; and any paid absence will be eligible under the sick, vacation, personal and family sick pay policy. After one year of service the employee is eligible for their annual vacation benefit.

Salaried-paid employees are not eligible for PTO and accrue paid sick days at 1-day per month; and any vacation time that has been approved for the 1 st year of employment.

12 paid holidays, 2 Personal days, 2 Family Sick days, 2 Volunteer Days after completion of 90 days of employment. Eligible for Health Care, Dental and Vision (single and family) the first of the month following 30 days of full-time employment. 401(k) eligible on the first day of the month following 30 days of employment with employer match available. Company Wellness Program. Company Stock program available after 1 year of employment. Annual Performance Reviews completed, and salary increase amount given based on individual performance.

This position is an hourly position eligible for overtime.

Hourly Range

Minimum: $15.00

Maximum: $22.12

At American Packaging Corporation (APC), you'll find the packaging career you've been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC's longstanding success is fueled from the inside out. We're constantly seeking to improve our internal operations and were named a "Best of the Best" in the Best workplaces in the America's awards for 12 years in a row. It's how and why we engage the best and brightest talent to continue propelling our shared success into the future.

LOCATION: Columbus, WI

SUMMARY: Directs and coordinates customer service activities for the Assigned COE.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Manager Customer Service function.
• Accomplishes objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining employees
• Communicating job expectations
• Planning, monitoring and reviewing job contributions
• Enforcing policies and procedures
• Manage customer service issues, including terms of sale.
• Monitors inventory so aged material can be shipped or pre-billed
• Provides input for Customer Service Representative performance reviews.
• Manages Expedited freight
• Solve problems, analyze situations/behaviors and prioritize responsibilities.
• Handle complex and escalated customer service issues and follows through to resolution.
• Improving customer service experience, created engaged customers and facilitate organic growth.
• Corresponds with company sales force as needed to address customer issues.
• Provides training for the Customer Service Representative Positions and updates training documents as appropriate.
• Contacts other departments and locations within the organization to obtain and provide information.
• Prepares reports as per customer needs and requests.
• Monitor accuracy of reporting and data base information
• Establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction.
• Identify and implement systems/processes improvements that provide best business practices as it relates to customer order entry, order pricing and inventory reporting.
• Improves customer service quality by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, implementing change as a result.
• Any other assigned responsibilities.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Ideal candidates will possess a Bachelor's degree (B. A.) from a four-year college or university or equivalent experience. Three to five years related experience in the flexible packaging industry which include: Inside Sales/Sales Service/Customer Service experience, Marketing experience, Pricing background, and Sound technical knowledge/ability.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS & ABILITIES

Candidate must possess/exhibit the following skills/abilities:

• Not necessary
• Accuracy: uncompromised
• Radius, Print Flow, Work Front
• Coaching ability
• Communication Skills: technical information, internal/external customers, all levels of employees
• Conflict Resolution
• Confidentiality
• Deadlines
• Detail: attention to
• Independence
• Innovation: constantly re-develop systems
• Motivate: others
• Multiple projects/priorities/deadlines
• Negotiation ability
• Organizational skills
• Presentation skills
• Professionalism/professional demeanor
• Project Management
• Safety
• Software: Microsoft Office Suite
• Team: work as a member with all employees

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, stand, walk, stoop, kneel, crouch or crawl and climb or balance. The employee is regularly required to hear.

The employee must occasionally lift and/or move up to 50 pounds. Any lifting over 50 pounds would require assistance. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.

If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at:

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