Banking and Financial Services Jobs in Washington District Of Columbia Remote
142 positions found
The salary range for this role is $14.00 to $14.50 per hour / annually * . This position is also eligible for incentive pay based on performance.
Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron’s Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron’s Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
* Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
**Benefits vary based on full-time and part-time employment status.
I’m currently partnering with a leading financial services organisation seeking a Senior Counsel to support its broker-dealer and registered investment advisory platform. This role will serve as a key legal advisor across the business, providing strategic guidance on regulatory matters while supporting ongoing growth initiatives.
Key Responsibilities
- Provide practical legal guidance on regulatory matters affecting broker-dealer and investment advisory services, including managed accounts, advisory programs, financial planning services, and self-directed brokerage offerings
- Advise on and draft client-facing disclosures, internal policies, and supervisory procedures
- Partner closely with compliance, operations, and business teams to align regulatory requirements with strategic objectives
- Draft, review, and negotiate commercial agreements impacting the firm’s advisory and brokerage operations
- Monitor and interpret regulatory developments affecting securities and advisory services, communicating implications across legal and business teams
- Support additional strategic and operational legal initiatives as needed
Qualifications
- Juris Doctor and active bar membership
- 8+ years of experience in securities law, with substantial exposure to retail broker-dealer and investment advisory frameworks
- Deep understanding of the Investment Advisers Act, Securities Exchange Act, and applicable FINRA regulations
- Ability to translate complex regulatory requirements into clear, actionable guidance for business stakeholders
- Strong independent judgment with the ability to manage multiple priorities in a fast-paced environment
- Demonstrated ability to collaborate cross-functionally and build strong internal relationships
Additive Manufacturing Data Integration Engineer
Hybrid – Washington, DC (20036)
Up to $135,000
Travel ~25%
We’re looking for an Additive Manufacturing Data Integration Engineer to support external contributors and help prepare real‑world AM data for our AI‑ready platform. You’ll work directly with contributor teams, guide data preparation efforts, and ensure datasets are accurate, consistent, and ready for integration.
Responsibilities
- Serve as the main technical point of contact for external AM data contributors.
- Manage contributor timelines, milestones, and deliverables.
- Clean, transform, and curate AM data for ingestion.
- Interpret and validate AM data such as machine logs, build parameters, material properties, and inspection results.
- Build models that connect AM materials, processes, and performance outcomes.
- Apply internal data schemas for consistency across datasets.
- Create metadata templates, ingestion guides, and data quality reports.
- Provide clear feedback to improve contributor data quality.
- Maintain onboarding materials and playbooks for future contributors.
Preferred Qualifications
- Advanced degree in mechanical engineering, manufacturing engineering, materials science, materials informatics, or related field.
- 5+ years in Additive Manufacturing development.
- 3+ years in data science, data management, or similar roles.
- Experience with SQL.
- Proven experience leading technical projects.
- Experience working within or contributing to technical standards.
In general, the entrepreneurial individual who successfully qualifies and is selected for this career opportunity will work within a team of Financial Advisors whose goal is to successfully help their clients achieve financial goals.
The Financial Professional is a key member of our team.
After achieving the licenses and registrations necessary to become a Financial Professional in our Career Development Program ("CDP"), your typical day may include: · Developing relationships with clients (both existing and prospective) · Gathering client information and using that information to build robust financial plans · Helping clients prepare for their retirement · Preparing and reviewing investment portfolio recommendations Because of our comprehensive training and development program, no prior knowledge of the financial services industry is required, but prior exposure to the industry and the career is a plus.
Private practice with no doors and no overhead.
BetterHelp is one of the world's largest online therapy platforms for mental health professionals who want to focus on client care — not admin or overhead. You provide the expertise. We handle the rest.
Why Join BetterHelp
- Competitive hourly compensation.
- $650 Health Benefit Stipend: Eligibility for the Health Benefit Stipend requires a continuous commitment of 30 hours a week
- No insurance headaches. No clawbacks. No payment delays. We handle everything — you get paid weekly for every session. Ai documentation.
- Increase Caseloads: 70% of clients use insurance, helping you build and sustain a strong caseload.
- $500 first client bonus* — Earn when you see your first insurance client within 30 days of applying.
- $2,000 first month bonus* - Providers licensed in NY, VA, MD, DC, can earn an additional $2k in their first month.
Additional Benefits
- Work from the comfort of home (fully remote)
- Flexible schedule – you set your own hours.
- Free access to 390+ CEU courses
- Free BetterHelp membership for self-care
- Insurance + cash-pay clients available
- Additional bonuses & incentives for high performers
- Zero overhead: No fees are collected from the therapist, ever.
- Autonomy over clinical decisions
- Access and connect with our community of over 30,000 therapists
We're Looking For
- LCSW, LPC, LMFT, LMHC, Licensed Professional Counselor, or Psychologist / PsyD
- Experienced Mental Health Therapist or Counselor with a passion for helping adults, couples, or teens.
Requirements:
- 3+ years of mental health counseling experience
- Master's or Doctorate in Counseling, Psychology, Social Work, or Marriage & Family Therapy
- Fully independent license (LCSW, LPC, LMFT, LMHC, etc.) and can provide therapy without supervision.
- U.S. residency, private workspace, reliable internet, and liability insurance
- A private and professional environment for conducting sessions.
- Excellent written communication.
- Must have professional liability insurance.
- Reliable Internet connection.
- Currently residing in the US.
NOTE: Unfortunately, if you are an intern or if you require supervision to provide therapy services, you cannot be a provider on BetterHelp at this time. Also, we are unable to accept substance abuse counselors, school counselors, registered nurses, career counselors, Christian counselors, and business coaches (unless they have an additional license as a mental health counselor). Experience counseling adults, couples, and/or teens.
*The use of the word "bonus" refers to an incentive provided to independent contractors. It does not imply an employment relationship nor entitle any independent contractors to employee benefits. Bonuses vary state to state and are subject to changes and certain requirements must be met to qualify for bonuses.
Company Description
Quantis Wealth Management is a planning-focused advisory firm based in McLean, Virginia, providing integrated wealth management, tax planning, and advanced financial guidance to high-net-worth individuals and families.
We believe exceptional advice goes beyond investments — it requires thoughtful coordination across tax, estate, and financial planning disciplines. Our team partners closely with clients through all stages of life, helping them make informed, confident decisions while preserving and transferring wealth across generations.
As our firm continues to grow and deepen our planning capabilities, we are expanding our estate planning resources to deliver a more coordinated and client-centered experience.
Role Description
Quantis Wealth Management is seeking a part-time or full-time Estate Planning Paralegal / Estate Planning Specialist to join our team in McLean, VA.
This is a client-facing role focused on helping families implement thoughtful estate planning strategies in coordination with their broader financial plans.
A key responsibility of this role will be supporting the rollout and ongoing management of our digital estate planning platform (e.g., or similar), ensuring a smooth and high-quality experience for clients and advisors alike.
The ideal candidate will serve as a bridge between our advisory team, clients, and external estate attorneys — helping translate planning concepts into clear action steps and ensuring follow-through on implementation.
Key Responsibilities
· Lead the rollout and ongoing management of Quantis’ digital estate planning platform (e.g., or similar tools)
· Guide clients through estate planning workflows, including information gathering, document preparation, and implementation steps
· Serve as a primary point of contact for estate planning coordination, ensuring a high-touch client experience
· Prepare and review estate planning summaries, beneficiary reviews, and planning documentation
· Coordinate with external estate attorneys and client professionals to support efficient document drafting and execution
· Assist advisors in preparing for estate planning discussions and advanced planning cases
· Conduct targeted legal and planning research to support complex client scenarios
· Maintain organized records of estate planning documents and workflows
· Support ongoing improvements to internal estate planning processes and best practices
Qualifications
· 3+ years of experience in estate planning, private client law, or related financial services
· Strong knowledge of estate planning fundamentals, including wills, trusts, beneficiary designations, and estate administration concepts
· Experience preparing and reviewing legal or estate planning documents
· Excellent communication skills with the ability to explain complex topics clearly and professionally
· Proven ability to manage multiple client cases with strong organization and attention to detail
· Comfortable working directly with clients in a professional, advisory environment
· Experience coordinating with attorneys or multi-disciplinary teams preferred
· Familiarity with digital estate planning platforms (e.g., , Vanilla, or similar) is a plus
· Paralegal certification or relevant legal/financial degree preferred
Why This Role Is Unique
Unlike traditional law firm roles, this position sits within a collaborative wealth management environment where estate planning is integrated into a broader financial strategy. You’ll work closely with advisors and clients to bring clarity and structure to meaningful, long-term planning decisions.
This is an excellent opportunity for someone who enjoys estate planning but wants a more relationship-driven, planning-focused environment with strong growth potential.
You will contribute to cutting-edge projects that challenge your skills and expand your technical prowess. The role promises an exciting journey where your insights drive impactful solutions and foster professional growth. With a compensation package Based on Experience, you'll be rewarded for your expertise and dedication.
Responsibilities:
* Develop staff packages and integrate technical mission efforts within DoW and across the IC and Defense Community. Respond to CATMS tasks. executive summaries of OUSW (l&S) governance forums. Recommendations on policies, standards and governance forums work for the adoption of emerging technologies and assessment of technical partnerships and best practices between DoD components, industry, academia and international allies. Produce 3-5 analytical reports weekly, with critical updates delivered within 24 hours of request.
* Analyze intelligence related activities against the National Defense Strategy and the priorities of the Secretary of War and Undersecretary of War for Intelligence and Security. Provide advisory support and written products related to Government data insights (DOV) oversight acquisition, requirements, and PPBE processes and technical assessments to senior leadership on the feasibility, risks and benefits of emerging technologies. Produce monthly assessments to inform strategic decision-making and resource allocation.
* Develop data analytic tools and specialized dashboards as appropriate. Provide expert guidance in support of the Authoritative Table of Metrics (ATOM) data analytical tool to evaluate the effectiveness of innovation initiatives, and the development of a Visible Integrated Enterprise Workflow (VIEW) dashboards that display ATOM compliance.
* Deliver ATOM and VIEW prototypes within six months start date followed by weekly updates to ensure continuous improvement and alignment with mission objectives.
*Required Qualifications*
* Minimum of 10 years of experience on accelerating the adoption of emerging technologies to enhance mission capabilities.
* Bachelor's degree in Engineering, Computer Science, Business Administration, or a related discipline.
* Demonstrated experience supporting DoD, OSD, or Intelligence Community (IC) programs.
* Experience providing expert guidance on acquisition strategies and innovation frameworks that support Combined Joint All-Domain Command and Control (CJADC2) objectives.
* Exceptional written and verbal communication skills.
*Premier Enterprise Solutions* offers full-time employees a comprehensive and competitive benefits package. We offer PTO for vacation and sick leave; holidays, training, Employee Awards Program, health insurance including dental and vision, life and AD&D insurance, short and long-term disability, and a 401(k)-retirement plan with company matches/immediate vesting.
*It is Premier Enterprise Solution's* policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity*, *veteran status, disability or any other characteristic protected by applicable federal, state or local law.
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Application Question(s):
* Do you have a minimum of 10 years of experience on accelerating the adoption of emerging technologies to enhance mission capabilities?
* Do you have experience providing expert guidance on acquisition strategies and innovation frameworks that support Combined Joint All-Domain Command and Control (CJADC2) objectives.
* Do you have a STEM degree (Engineering, Physics, CS, Math, etc.)?
* Do you have at least 10 years of experience supporting DoD, OSD, or IC technology programs?
* Have you worked with SIGINT systems, satellite payloads, or optical/laser sensing systems in a technical or engineering capacity?
Work Location: In person
Target base salary range is $18.00-$22.00, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.
In the Role??- Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service
- Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals
- Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs
- Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations
- Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems
- Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude
- Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options
- High School Diploma or GED?????
- Sales, Collections or Customer Service experience???
- Bilingual - Spanish???
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, prorated based on start date)
- Paid sick leave as determined by state or local ordinance (prorated based on start date)
- 11 Paid holidays (4 floating holidays, prorated based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
Government agencies.
In February 2022, GAT became an International Organization for Standardization (ISO) 9001 certified company.
GAT received the ISO 9001 quality standard certification through the Performance Review Institute (PRI).
About this position: Senior Program Analyst Location – Washington, DC The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job.
Other duties may be assigned.
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.
Wage/Salary Range: $100k – 150k Applicants will be notified via phone or email within ten (10) business days of submittal.
Essential Duties & Responsibilities Task 1 CTPP Support, Staffing, and Implementation • The contractor shall assist with the coordination, development, design, and execution of CT preparedness programs, providing administrative, development, and implementation to support CT initiatives.
• The contractor shall assist with preparation of background and briefing materials for Front Office (FO)-level discussions related to the counterterrorism issues and policies, and assist with preparation of written materials in response to broader Department and interagency information requests.
• Support the development and conduct of U.S.
government interagency and/or foreign engagements at forums as required by CT Bureau.
This includes but may not be limited to drafting agendas, moderating forums and meetings, developing content, tracking invitations, writing after actions and lessons learned, and compiling a history of events and actions into an electronic library.
• Conduct liaison activities with other U.S.
government agencies, as directed by CT Bureau.
If requested by CT, this may include but is not limited to providing updates on the mission, structure, priorities, and activities of the CTPP.
• Event Planning: the contractor will help identify and procure necessary meeting spaces, assist with inviting participants and tracking responses to exercises, draft and disseminate meeting agendas and summaries, and track action items identified during exercises or meetings.
• Assist with travel arrangements by working with Embassy to provide transportation and lodging support and other support to CT teams as needed for international trips, meetings, events, or exercises.
• The contractor will have staff familiar with Department of State acquisition processes and leverage USG resources and capabilities wherever possible.
Contractor will have staff experienced in interfacing both with Department of State personnel CONUS and OCONUS as well as with senior diplomatic representatives of foreign countries.
• The contractor working on terrorist detentions will prepare for engagement with host governments (and relevant U.S.
embassies) and negotiations involving assurances or ongoing/planned resettlement processes, as appropriate.
• The contractor shall assist in the development and management of various CTPP knowledge assets, including but not limited to action item documents, rosters of experts, and knowledge generated through working group and inter agency initiatives.
• The contractor will provide the requisite staff and expertise to effectively support the CTPP’s unique lines of effort that includes but is not limited to counterterrorism policy development, science and technology program implementation, program evaluation and assessment, and interagency exercise activities.
• The contractor working on terrorist detentions will work with the Bureau of Democracy, Human Rights, and Labor, and other State department bureaus to review any transfer and/or post-transfer concerns.
Prepare for engagement with host governments (and relevant U.S.
embassies) and negotiations involving assurances or ongoing/planned resettlement processes, as appropriate.
• The contractor working will prepare talking points, cables, background checklists, annotated agendas, interagency/multilateral agendas, and talking points in response to information requests and preparation needs for senior-level officials, both in CT and the broader Department and interagency.
• The contractor will prepare talking points and background for U.S.
embassies to assist in communicating to other governments about their nationals and support those engagements as appropriate.
Task 2 Other Program Support • Ability to provide ad hoc and surge support services to support the development, implementation and execution of CTPP related initiatives including: o The coordination, development and implementation of CT programs in support of the National Security Memorandum 2 (NSM-2), Presidential Policy Directives, and National Security Presidential Memorandums related to counterterrorism.
• Analyze policy, capabilities and technical requirements for threat-based research and development and science and technology to combat terrorism.
• Attend meetings, facilitate meetings and seminars as directed to support any of the CT initiatives.
• Assist the CT CTPP in the development, planning and implementation of preparedness activities.
Support crisis response programs and activities.
Past examples of such are NSC-directed exercises, ISEG, Hostage Affairs Working Group, WMDSG, and CT Technical Programs related to CT overseas activities.
• Assist with Crisis Response activities for special events in support of the ISEG.
Task 3 Management Support • The contractor shall provide contractor program management to include monthly status reports, personnel, and fiscal accountability, documentation, and presentation packages in support of the customer.
The contractor shall notify the customer of any project-related risks, including potential funding deficiencies, as they are identified.
• Provide administrative support and executive oversight to ensure the tasks as described above are accomplished to include administration of monthly activity reports, management and project reports, and documentation production and long-range calendar planning cycle of activities.
• Maintenance and improvement to a historical library of action items developed following activities in support of CTPP initiatives.
The library will be electronic and accessible with the CTPP shared network.
Required (Minimum Necessary) Qualifications Required (Minimum Necessary) Qualifications • Master’s degree or equivalent, and eight years general experience Required Knowledge, Skills, Abilities, and Other Characteristics • Expert knowledge of and no less than five years’ experience, working with the Department of State.
• Knowledge and experience working within the National Security Memorandum 2 (NSPM-2), counterterrorism related Presidential Policy Directives and NSPM frameworks, and U.S.
government interagency collective.
• Knowledge and experience in working within the Chemical, Biological, Radiological, Nuclear and Explosives (CBRNE) technical field and its ongoing initiatives.
Preferred • Experience with diplomatic missions overseas • Experience in crisis management and counterterrorism Supervisory Responsibilities • This position will have supervisory responsibilities.
DOT Covered/Safety-Sensitive Role Requirements • This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions.
Necessary Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
Employees must always maintain a constant state of mental alertness.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
Work Environment The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role.
Employees must always maintain a constant state of situational awareness.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system.
The work described herein is primarily in a modern office setting.
Occasional travel may be required.
Additional Qualifying Factors As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results.
If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.
Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.
Bering Straits Native Corporation is an equal opportunity employer.
All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.
Position Title: Vice President, People & Culture
Location: Washington, DC (Hybrid)
Reports to: Chief Administrative Officer
Direct Reports: Manager, People & Culture
Company Background:
Managed Funds Association (MFA), based in Washington, D.C., New York City, Brussels, and London, represents the global alternative asset management industry. MFA’s mission is to advance the ability of alternative asset managers to raise capital, invest it, and generate returns for their beneficiaries. MFA advocates on behalf of its membership and convenes stakeholders to address global regulatory, operational, and business issues. MFA has more than 180 fund manager members, including traditional hedge funds, private credit funds, and hybrid funds, that employ a diverse set of investment strategies. Member firms help pension plans, university endowments, charitable foundations, and other institutional investors diversify their investments, manage risk, and generate attractive returns throughout the economic cycle.
Position Summary:
The Vice President, People & Culture is MFA’s senior HR leader responsible for building a high‑performance, people‑first organization grounded in strong culture and values. This role sets the People & Culture strategy, leads day‑to‑day HR operations, and partners with MFA leadership to attract, develop, and retain top talent in a member‑focused environment. The VP models MFA’s values through example, accountability, and decision-making, embedding culture into talent processes, performance management, leadership behaviors, and employee interactions at every level. The VP will steward MFA’s culture, advance staff engagement, and ensure compliant, modern HR practices that scale with organizational growth. The role reports to CAO; partners closely with President & CEO and Leadership Team.
Essential Responsibilities:
People Strategy & Leadership
- Develop and execute a multi‑year People & Culture strategy aligned to MFA’s mission, values, and strategic plan; translate strategy into annual goals and measurable outcomes.
- Advise the CAO and Leadership Team on organizational design, workforce planning, succession planning, and change management to support MFA’s evolving priorities and growth.
- Lead, manage and mentor the Manager, People & Culture.
- Strengthen organizational culture, enable data‑driven leadership decisions, and proactively address workforce needs by establishing a reliable mechanism to measure and act on the employee experience.
- Lead the resolution of employee-relations issues, including investigations, performance concerns, and conflict management. Partner closely with leaders and legal counsel to proactively find resolution in a timely manner.
- Lead strategy, planning, and execution of MFA staff events (e.g., staff retreat, holiday party).
- Serve as advisor on the Team Engagement Committee and actively participate on the Core Values subcommittee.
Talent Acquisition & Onboarding
- Own full‑cycle recruiting for all functions and locations; implement rigorous, equitable hiring processes and candidate experience standards.
- Oversee the onboarding of new hires, focusing on MFA values, culture and skillset required for successful integration.
- Oversee a high-impact intern and alumni program that builds a sustainable diverse talent pipeline; strengthens the organization’s employer brand and creates long-term organizational ambassadors and future hires.
Learning & Development
- Provide executive coaching to MFA’s Leadership team and coordinate the development needs of senior staff.
- Support Manager, People & Culture in developing a comprehensive L&D portfolio (internal professional development, online learning platform, lunch and learns), measure impact on performance and retention.
- Champion a culture of transparency, respect, and accountability by equipping staff with tools and training to manage performance, addressing concerns early, while upholding the MFA values.
- Curate external partners and trainers; negotiate and manage engagements to deliver ROI.
- Partner with the CAO and IT to develop and lead workforce adoption of AI and digital tools, including training strategy and measurement of success.
Total Rewards & Performance Management
- Lead compensation, benefits, and recognition programs; ensure competitiveness via regular market benchmarking (e.g., trade association surveys) and internal equity reviews.
- Oversee performance management (goals, feedback, reviews); evolve bonus/merit cycles and promotion processes in coordination with Finance/CAO.
- Provide strategy, planning, and communication support on annual benefits renewal.
- Partner with PEO/EOR to optimize the employee experience and education (e.g., annual open enrollment communications, trainings, etc.).
HR Operations, Compliance & Risk
- Ensure compliant, scalable HR operations (policies, handbooks, employee relations, investigations, leaves, accommodations, records).
- Maintain accurate, confidential records and data systems; own HRIS roadmap, automation, and reporting.
- Manage vendor relationships (payroll/PEO, benefits, background checks, training partners) and associated budgets; coordinate with Finance/Operations.
Qualifications:
Required
- Minimum of 10 years of progressive HR/People leadership experience with responsibility across talent, rewards, employee relations, and HR operations; 3+ years leading an HR team.
- Demonstrated success building culture, leading change and manager capability in a fast‑paced, global environment.
- Expertise with compensation benchmarking and benefits design in the nonprofit/association sector (familiarity with salary surveys).
- Strong command of U.S. employment law and compliant policy administration.
- Exceptional judgment, confidentiality, discretion, and interpersonal skills; proven ability to influence senior leaders.
- Demonstrated ability to work collaboratively in a team-oriented culture that values the importance of being a good teammate, communicator, and partner.
- Excellent written/verbal communication and time management skills.
- Demonstrated ability to self-start, think ahead, problem solve, and engage proactively with high professionalism, reliability, and accountability.
- Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Occasional travel to MFA offices, most frequently to NYC.
Preferred
- Experience in policy, financial services, or association environments in a global environment (DC/NY/Brussels/London).
- HR certification (SHRM‑SCP, SPHR) or relevant graduate degree.
- Hands‑on HRIS and analytics fluency.
- Executive coaching certification with a successful track record.
- AI acumen
Benefits of working at MFA:
- Competitive compensation and benefits package
- Retirement savings plan with employer matching
- Hybrid work schedule (Mon and Fri remote; Tues-Thurs in-office)
- Generous paid parental leave and transition time back to work
- Professional development and career opportunities
- People-centric culture
- Generous paid time off and holidays
- Healthy food and snacks
- Employee assistance programs
- Staff retreats and social events
- Community involvement
- Team Engagement Committee
Life Insurance Signature / Authority Limits
1M Signature / 5M Authority.
PLEASE NOTE: ONLY APPLICANTS WITH INDIVIDUAL LIFE UNDERWRITING EXPERIENCE WILL BE CONSIDERED FOR THIS ROLE.
PLEASE NOTE: ONLY APPLICANTS WITH INDIVIDUAL LIFE UNDERWRITING EXPERIENCE WILL BE CONSIDERED FOR THIS ROLE.
Job Summary
Builds relationships with Financial Advisors and internal partners. Develops the skills necessary to successfully underwrite Life, Disability, and/or Long-term Care insurance policies in an inclusive and fast-paced environment ensuring all quality, service and production goals are met.
Primary Duties & Responsibilities:
Field & Client Experience
Responsible for credible and effective relations and communication with field and customer to include responding to case appeals/inquiries and assists with placing business.
Provides guidance and assistance to the Northwestern Mutual Financial Network and Financial Representatives regarding case underwriting and risk appraisal
Responsible for prescreen inquiries.
Underwriting
Responsible for the analysis and appraisal of a broad range of insurance applications; approves, classifies, or declines applications for various ages and policy amounts with guidance, as needed.
Independently reviews applications and adheres to underwriting standards and demonstrates an intermediate level of experience with NM product types and changes.
Develops and demonstrates change agility while maintaining mortality and morbidity expectations.
Demonstrates continuous learning through the early adoption of new ways of underwriting.
Develops proficiency with Reinsurance programs and determining where to best place a case.
Underwrites applications, maintaining industry-leading mortality and morbidity giving the best possible offer that can be made. Provides active case and requirement management and provides customized service with guidance.
Communicates & negotiates with Field Partners to explain modified or declined decisions & assist in policy placement.
Develops proficiency in financial, medical, and lay underwriting assessments and provides innovations solutions to keep Northwestern Mutual as the choice of our customers.
Actively utilizes the most effective means to obtain the necessary information, including digital health data, Internet searches, direct contact with the insured, and communication with third party advisors (Accountants, Attorneys, etc.) with limited guidance.
Discusses cases with peer reviewers with medical and technical staff, as needed.
Understands and meets all quality, service, and production goals.
Solves issues & escalations, with guidance as needed.
Partners with Underwriting Support for case management
Cross-functional leadership
May serve as underwriting representative for improvement in product process w/collaboration w/functional partners. Participates in other projects as needed.
Qualifications
A bachelor's degree or equivalent combination of education and experience is preferred.
1.5 years of traditional underwriting experience.
Analytical skills with the ability to make independent decisions and apply sound judgment in the application of rules.
Excellent written and oral communication skills with the ability to handle confidential information, and exercise tact, diplomacy, and resourcefulness.
Proficient in computer skills and using various software packages.
Ability to work accurately while maintaining speed and flexibility in a team and independent production environment.
Highly organized with the ability to establish priorities and meet deadlines.
Displays agility to manage multiple tasks and adapt in a changing work environment.
#LI-Remote or LI-Hybrid
Compensation Range:
Pay Range - Start:
$61,530.00Pay Range - End:
$114,270.00Geographic Specific Pay Structure:
Structure 110:
Structure 115:
We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
SkillsInformation Gathering (NM) - Intermediate, Underwriting Practices (NM) - Intermediate, Information Optimization (NM) - Intermediate, Insurance Acumen (NM) - Intermediate, Technology Adaptation (NM) - Intermediate (Inactive), Underwriting Ecosystem (NM) - Intermediate, Mortality, Morbidity, & Risk Analysis (NM) - Intermediate, Customer Centricity (NM) - Intermediate, Learning Agility (NM) - Intermediate (Inactive), Adaptive Communication (NM) - Intermediate, Reasoning (NM) - Intermediate, Decision Making (NM) - Intermediate, Negotiation & Managing Objection (NM) - Intermediate, Consulting (NM) - Advanced, Attention to Detail (NM) - Intermediate, Change Adaptability (NM) - Intermediate, Customer Support (NM) - Intermediate, Data Application (NM) - Intermediate
FIND YOUR FUTUREWe’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.
- Flexible work schedules
- Concierge service
- Comprehensive benefits
- Employee resource groups
Remote working/work at home options are available for this role.
Do you desire a Change? Check out Diamond where we to blend hard work and FUN!
Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 10 consecutive years. See how your career can grow when you start working with Diamond Credit Union.
Position Summary:
Mortgage Originator originates all first mortgage, 1st lien, home equity, and HELOC applications for members and potential members, properly identifying the appropriate product based on member's needs, objectives, and circumstances.
Supervisory Responsibilities:
No direct reports
Essential Functions:
- Take complete and accurate mortgage, 1st lien, Home Equity, and HELOC loan applications for all real estate loan requests, following applicable regulations, policies, procedures, and guidelines.
- Manage individual application pipelines and assist in collecting additional processing documents as needed. Assist in managing pipelines of team members as needed.
- Assist in achieving overall departmental and individual goals by delivering real estate loans per the established service standards of delivery.
- Communicate with all parties concerning the processing loan applications including borrowers/buyers, realtors, builders, inspectors, etc.
- Negotiate terms and conditions of real estate loans with borrowers.
Requirements
Required Skills / Abilities:
- Demonstrated dedication to positive, member-focused service.
- Must meet loan originator standards under the Truth in Lending Act.
- Ability to meet all standards under the SAFE Act and be registered as a mortgage loan originator through the NMLS
- Ability to pass FBI background check.
- Strong interpersonal and communication skills to ensure member related issues are handled in a fair, consistent manner.
- Strong sales skills.
- Ability to function well in a high volume, fast paced environment.
- Ability to work through member situations and provide effective and accurate resolutions.
- Strong organizational skills and attention to detail.
- Proven ability to meet deadlines.
- Proficient with Microsoft Office Suite and mortgage origination systems.
- Ability to travel.
- Ability to network with realtors if the opportunity presents itself.
- Ability to participate in member educational activities.
- Knowledge and understanding of different loan types and products.
Education / Experience:
- Bachelor's degree in business administration or related discipline or equivalent experience.
- Three plus years of real estate lending origination experience, specifically conventional mortgage origination following Fannie Mae or Freddie Mac guidelines.
- Two plus years real estate lending origination experience, specifically in home equity and HELOC origination, with demonstrated sales experience.
- Experience in using an automated loan origination systems including automated underwriting platforms.
- Working knowledge of standard real estate products in the industry and strong knowledge of underwriting guidelines and regulations.
- Experience with government programs such as FHA/VA is a plus.
Diamond Credit Union complies with all laws related to equal employment opportunity. It is the policy of the Credit Union to not discriminate against any employee or applicant because of sex (including gender identity, gender expression, sexual orientation, pregnancy, and pregnancy related decisions). Diamond Credit Union will not engage in any discriminatory employment practices based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, or any other characteristics protected by law.
Remote working/work at home options are available for this role.
Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 10 consecutive years. See how your career can grow when you start working with Diamond Credit Union.
Position Summary:
Compliance Officer facilitates the Credit Union's compliance strategy and reviews changes in regulations to ensure compliance with all credit union related laws and regulations. Responsible for the development and maintenance of the institution's compliance management system and it ensures that all required compliance related policies and procedures are enforced and reviewed periodically for adequateness.
Supervisory Responsibilities:
No direct reports.
Essential Functions:
- Monitor and analyze developing trends and changes in regulatory compliance laws, rules, and regulations. Facilitate implementation of new and regulatory changes as necessary.
- Develop, participate in, and review proposed changes to Credit Union policies and procedures for compliance with applicable rules and regulations.
- Perform research and provides input regarding compliance matters relevant to the products and services offered, including marketing and promotional materials, website, lending documents, and member disclosures.
- Oversee the completion and submission of required Bank Secrecy Act regulatory reports including Suspicious Activity and Currency Transaction Reports.
- Coordinate procedures for compliance with OFAC, FinCEN, and other government watchlist scans.
- Coordinate, test and update the Credit Union's business continuity plan.
Requirements
Required Skills / Abilities:
- Demonstrated dedication to positive, member-focused service.
- Advanced research, analytical and problem-solving skills.
- Advanced interpersonal and communication skills to ensure personnel or member related issues are handled in a fair, consistent manner.
- Ability to travel.
Education / Experience:
- Bachelor's degree in business, related discipline, or equivalent experience.
- Four plus years of compliance experience in the financial industry.
Diamond Credit Union complies with all laws related to equal employment opportunity. It is the policy of the Credit Union to not discriminate against any employee or applicant because of sex (including gender identity, gender expression, sexual orientation, pregnancy, and pregnancy related decisions). Diamond Credit Union will not engage in any discriminatory employment practices based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, or any other characteristics protected by law.
Remote working/work at home options are available for this role.
Responsibilities include assisting in security investigations, conducting forensic analysis, and collaborating with team members.
Candidates should have a degree in Cybersecurity or related field, a strong understanding of operating systems, and experience with forensic tools.
This role offers career growth and competitive compensation.
#J-18808-Ljbffr
Remote working/work at home options are available for this role.
This role involves building client relationships, developing tailored solutions, and managing the full consultative selling process.
The ideal candidate must have over 10 years of experience in complex managed services sales and demonstrate strong leadership and strategic thinking skills.
The position offers flexibility to work from anywhere in the US.
#J-18808-Ljbffr
Remote working/work at home options are available for this role.
The role involves leading enterprise risk governance in digital banking operations, focusing on operational, regulatory, and financial risk.
With a requirement of over 12 years of risk leadership experience in banking or fintech, candidates should also hold a Bachelor's degree in Finance, Risk Management, or Business.
The compensation ranges from $250,000 to $380,000 plus bonuses and equity.
#J-18808-Ljbffr
Remote working/work at home options are available for this role.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are looking for a SIU Investigator (mid-level). This is a Desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. The selected candidate will have a strong multi-line SIU investigation background.
This position is remote eligible. However, you must currently live in California.
What you'll do:
Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.
Participates in the development of fraud prevention strategies.
Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.
Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.
Makes recommendations within defined authority guidelines.
Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.
Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.
May serve as a resource team member on specific matters through demonstrated skill or training.
Assists with the delivery of fraud awareness training initiatives in a defined environment.
Handles CAT duty responsibilities as business requires.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Minimum High School Diploma or General Equivalency Diploma (GED).
2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.
Proven investigatory skills.
Experience obtaining statements from various parties to incidents, witnesses, and suspects.
Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.
Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.
Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.
Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.
SIU experience conducting low to complex P&C fraud investigations OR a combination of Claims and Law Enforcement Investigations OR Military Investigative experience.
Strong multi-line SIU experience
Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.
US military experience through military service or a military spouse/domestic partner
Compensation range: The annualized range for this position is: $77,120 - $147,390. However, this is an hourly position.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Remote working/work at home options are available for this role.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are looking for a SIU Investigator (mid-level). This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. The candidate selected will have strong multi-line SIU Investigation experience.
This role is remote eligible. However, you must live in the assigned territory which is ME, VT, NH, MA, CT, RI, DE, MD or Washington DC. There may be occasional business travel.
What you'll do:
Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.
Participates in the development of fraud prevention strategies.
Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.
Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.
Makes recommendations within defined authority guidelines.
Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.
Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.
May serve as a resource team member on specific matters through demonstrated skill or training.
Assists with the delivery of fraud awareness training initiatives in a defined environment.
Handles CAT duty responsibilities as business requires.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
High School Diploma or General Equivalency Diploma (GED).
2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.
Proven investigatory skills.
Experience obtaining statements from various parties to incidents, witnesses, and suspects.
Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.
Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.
Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.
Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.
SIU experience conducting low to complex P&C fraud investigations OR a combination of Insurance Claims and (Law Enforcement Investigations OR Military Investigations) experience.
Strong background with multi-line SIU investigations
Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.
US military experience through military service or a military spouse/domestic partner
Compensation range: The annualized range for this position is: $77,120 - $147,390. This is an hourly position.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Remote working/work at home options are available for this role.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are looking for a SIU Investigator (mid-level). This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. The candidate selected will have strong multi-line SIU Investigation experience.
This role is remote eligible. However, you must live in the assigned territory which is ME, VT, NH, MA, CT, RI, DE, MD or Washington DC. There may be occasional business travel.
What you'll do:
Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.
Participates in the development of fraud prevention strategies.
Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.
Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.
Makes recommendations within defined authority guidelines.
Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.
Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.
May serve as a resource team member on specific matters through demonstrated skill or training.
Assists with the delivery of fraud awareness training initiatives in a defined environment.
Handles CAT duty responsibilities as business requires.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
High School Diploma or General Equivalency Diploma (GED).
2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.
Proven investigatory skills.
Experience obtaining statements from various parties to incidents, witnesses, and suspects.
Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.
Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.
Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.
Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.
SIU experience conducting low to complex P&C fraud investigations OR a combination of Insurance Claims and (Law Enforcement Investigations OR Military Investigations) experience.
Strong background with multi-line SIU investigations
Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.
US military experience through military service or a military spouse/domestic partner
Compensation range: The annualized range for this position is: $77,120 - $147,390. This is an hourly position.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Remote working/work at home options are available for this role.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are looking for a SIU Investigator (mid-level). This is a desk position. Within defined guidelines and framework, protects USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures. The candidate selected will have strong multi-line SIU Investigation experience.
This role is remote eligible. However, you must live in the assigned territory which is ME, VT, NH, MA, CT, RI, DE, MD or Washington DC. There may be occasional business travel.
What you'll do:
Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.
Participates in the development of fraud prevention strategies.
Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.
Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.
Makes recommendations within defined authority guidelines.
Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.
Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.
May serve as a resource team member on specific matters through demonstrated skill or training.
Assists with the delivery of fraud awareness training initiatives in a defined environment.
Handles CAT duty responsibilities as business requires.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
High School Diploma or General Equivalency Diploma (GED).
2+ years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4+ years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.
Proven investigatory skills.
Experience obtaining statements from various parties to incidents, witnesses, and suspects.
Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.
Demonstrated ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.
Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.
Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.
SIU experience conducting low to complex P&C fraud investigations OR a combination of Insurance Claims and (Law Enforcement Investigations OR Military Investigations) experience.
Strong background with multi-line SIU investigations
Designations such as CFE, CIFI, SCLA, ACLS, FCLS, LPCS, AIC, CPCU, CCLS, or other.
US military experience through military service or a military spouse/domestic partner
Compensation range: The annualized range for this position is: $77,120 - $147,390. This is an hourly position.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Remote working/work at home options are available for this role.