Information Technology Jobs in Parma, OH
32 positions found
At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.
Job DescriptionBring your industrial maintenance knowledge to the dock and door industry!Being a Service Technician holds a sense of integrity and independence. You are the face of the organization with our customers as you maintain Rite-Hite products out of our Broadview Heights, OH, office to focus on the West & Southwest area of Cleveland from a service truck which you can house at your residence. The opportunity offers a career for you to grow your skillset and make a daily impact!
Description:
Rite-HiteService Technicianswill install, maintain, and repair loading dock equipment and industrial doors at customer facilities. In addition, Service Technicians act as a technical resource for our customers and our sales force. This position works independently or in small teams in a field service environment, and is a primary customer contact.
Rite-Hitesells the best and we hire the best. This position requires experience welding and working with mechanical, hydraulic, and electrical systems. Prior experience in the repair or installation of industrial equipment is preferred. Selected candidate must be able to work independently in a field environment. Good customer service skills are required. This position requires the ability to work outdoors, at heights, and lift up to 100 pounds. As this position requires driving a company vehicle, a pre-employment drug test and clean driving record are required, as is a DOT physical.
What We Offer
At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:
Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
Time for You: Paid holidays, vacation time, and personal/sick days each year.
Join us and build a career where you're supported - at work and beyond.
Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.
The hiring range for this position in USA-OH-Broadview Hts is $23.35-$32.10 per hour based on a 40-hour work week. The number of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus opportunity may be provided as part of the compensation package, in addition to the full range of benefits including medical, dental, life, and vision insurance, disability, a 401(k) plan, profit sharing, and PTO/vacation.About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Job Title: Support Engineer, Tier 3
Location: United States; Remote, MST or PST
Experience: Senior Level
Job Function: Support
Employment Type: Full-Time
Industry: Computer and Network Security
Job Summary
The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Advanced Technical Resolution
- Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
- Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
- Proactively identifies and addresses issues prior to customer or executive escalation.
- Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
- Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
Subject Matter Expertise
- Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
- Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
- Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
- Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
Knowledge Sharing & Enablement
- Mentors and provides technical guidance to support engineers across all tiers.
- Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
- Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
- Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
Systemic Improvement & Cross-Functional Collaboration
- Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
- Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
- Provides technical input that informs product quality, platform stability, and support scalability.
- Represents customer impact and operational risk during cross-functional discussions and incident reviews.
Customer & Incident Management
- Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
- Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
- Maintains accountability for case progression, resolution quality, and documentation accuracy.
Minimum Qualifications, Education, and Skills
- 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
- Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
- Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
- Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
- Proficient in SQL database analysis, including complex queries and table structure evaluation.
- Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
- Experience with cloud platforms such as AWS and/or Azure.
- Expertise in containerization and orchestration technologies (Docker, Kubernetes).
- Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
- Maintains a high standard of customer focus and operational accountability.
- Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
Saving lives is the mission-but for Special Operations medics, it's a mission fought in the shadows. These elite medical specialists don't just treat injuries; they bring life-saving expertise into the fight.
From stabilizing wounded operators under enemy fire to leaping from helicopters and diving with Special Operations teams, Hospital Corpsmen in the Advanced Technical Field (HM-ATF), are trained to handle medical emergencies wherever the mission takes them. As part of an exclusive group supporting SEALs, Divers, SWCC, and EOD teams, they deliver critical care in the most extreme conditions. You might serve in one of three roles: a Search & Rescue Medical Technician, a Dive Medical Technician or as a Special Operations Independent Duty Corpsman.
It's not easy to earn the title Doc. But when warfighters put their lives on the line, they need a medical warrior by their side.
Enlisted None
WATCH VIDEOS ABOUT SPECIAL OPERATIONS CORPSMEN
Special Operations Independent Duty Corpsman
Search and Rescue Medical Technician
Medical Deep Sea Diving Technician
SPECIAL OPERATIONS CORPSMAN: CAREER DETAILS & REQUIREMENTS
Responsibilities
Those in the Hospital Corpsman Advanced Technical Field go beyond the duties of basic Hospital Corpsman, working in austere and challenging environments while saving lives. Each of the three classifications has its own responsibilities:
Special Operations Independent Duty Corpsman (SOIDC)
- Provide advanced medical care and operational services for Marine Reconnaissance, USMC Special Operations Forces and Navy Special Operations Command personnel, like SWCC and SEALs
- Engage as a team member in direct action, special reconnaissance, foreign internal defense and unconventional warfare
Search and Rescue Medical Technician (SMT)
- Rescue patients and deliver emergency care from the back of a helicopter
- Perform aircrew duties and En Route Care (ERC) for routine illness and emergent patients
- Provide relief and assistance in areas ravaged by catastrophic natural disasters
- Support Search and Rescue (SAR), tactical evacuation (TECEVAC), Medical Evacuation (MEDEVAC), casualty evacuation (CASEVAC) and Combat Search & Rescue (CSAR) for Navy and Marine Corps Aviation
Deep Sea Diving Medical Technician (DMT)
- Provide basic medicine and assist medics in prevention and treatment of diving related illnesses, injuries associated with deep sea diving and hyperbaric conditions
- Operate, test and repair all Navy diving equipment
- Perform underwater inspections, harbor/port/ship security inspections, conduct ordnance searches, rescue personnel, engage in special warfare and small boat operations
- Operate Swimmer Delivery Vehicle Dry-Deck Shelter system and submarine Lock-in/Lock-out systems
Work Environment
As a Hospital Corpsman, you have the most diverse range of work environments in the Navy. Your job will likely take you all over the world-and far out of your comfort zone. If you choose to go the Hospital Corpsman Advanced Technical Field route, you will work in extreme and sometimes precarious conditions. From deep-sea diving to combat missions to flying in MH-60 Romeo helicopters, you will train outside the realm of conventional military forces to prepare for any mission. You may work independent of a physician or under supervision in this program.
Training & Advancement
Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), you'll report for specialized training including:
Hospital Corps A School (19 weeks) in San Antonio, Texas for training on basic principles and techniques of patient care and first aid procedures.
After A School, HM-ATF candidates track to one of three advanced training paths:
- Special Operations Independent Duty Corpsman Pipeline (121 weeks)
Areas of training include but are not limited to basic reconnaissance, airborne operations, combatant diving, demolitions, clinical diagnostics, advanced trauma skills, Advanced Cardiac Life Support (ACLS), basic surgical anesthesia, basic veterinary medicine and basic dental exams. - Search and Rescue Medical Tech Pipeline (27 weeks)
Areas of training include but are not limited to advanced fluid resuscitation, administration and management of Advanced Life Support medications, use of emergency medical equipment, rescue and recovery devices and patient handling. - Medical Deep Sea Diving Tech Pipeline (28 weeks)
Areas of training include but are not limited to diving physics, scuba and surface-supplied air diving, recognition and treatment of diving related illnesses.
After completing your pipeline, you'll receive your first assignment. You'll go wherever you're needed, which can be anywhere in the world. Automatic promotion opportunities are available but are competitive and based on completion of pipeline.
Post-Service Opportunities
There's no better way to begin a successful career in health care than by serving in the medical support division of America's Navy. Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as Emergency Medical Technician (EMT), Home Health Aide, Anesthesiologist Assistant and more.
Education Opportunities
Beyond offering access to professional credentials and certifications, Navy technical and operational training in the medical field can translate to credit hours toward a bachelor's or associate degree through the American Council on Education.
You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill.
Qualifications & Requirements
A high-school diploma or equivalent is required to become an Enlisted Sailor. Those seeking a position as a Hospital Corpsman must be U.S. citizens.
While no college degree is required to apply for a position as a Hospital Corpsman Advanced Technical Field, a high degree of difficulty should be expected. Entry Requirements include:
- Vision correctable to 20/20
- Normal color perception
- Pass a physical examination
- 28 years of age or younger
- U.S. citizen eligible for security clearance
In addition to strong communication, writing and arithmetic skills, you should also have a genuine interest in providing health care, along with good use of your hands and strong physical stamina.
The Minimum and Elevated Navy Physical Screening Test (PST & EPST) requirements are:
For Special Operations Independent Duty Corpsman (SOIDC)
Exercise Time Min. Elevated Swim 500 yards (breast or sidestroke) Unlimited 12:30 9:30 Push-up 2:00 50 75 Curl-up 2:00 50 75 Pull-up 2:00 10 15 Run 1.5 miles Unlimited 10:30 9:30
For Search and Rescue Medical Technicians (SMT)
Exercise Time Min. Swim 500 yards (breast or sidestroke) Unlimited 12:00 Push-up 2:00 42 Pull-up 2:00 04 Run 1.5 miles Unlimited 12:00
For Deep Sea Diving Medical Technicians (DMT)
Exercise Time Min. Swim 500 yards (breast or sidestroke) Unlimited 12:00 Push-up 2:00 50 Pull-up 2:00 06 Run 1.5 miles Unlimited 11:30
Candidates who achieve the Elevated Physical Screening Test (EPST) scores shown above may qualify for the Enlisted Bonus for Shipping (EB-SHP) program. These elevated standards must be met during your 14-day shipping PST to be eligible for the bonus. Learn more about Navy enlistment bonuses.
Important personal traits for this role include maturity, resourcefulness, dependability and trustworthiness. Please note that any illegal involvement with drugs may be disqualifying.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are no part-time jobs as a Navy Reserve Sailor in this role. Go back to Careers to find other jobs that have a Reserve component. You can also find out more about what life is like as a Reserve Sailor in the Navy.
Compare Navy Careers
See how a career as a Hospital Corpsman Advanced Technical Field compares to other Navy jobs.
Compare roles, pay and requirements for each job now.
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you’re looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
- Multiple ways to earn:Whether you’re delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
- Total flexibility:Dash when it works for you. Set your own hours and work as much—or as little—as you want.
- Know how much you'll make:Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
- Instant cash flow:Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
- Quick and easy start:Sign up in minutes and get on the road fast.**
- Simple Process:Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
- 18+ years old*** (21+ to deliver alcohol)
- Any car, scooter, or bicycle (in select cities)
- Driver's license number
- Social security number (only in the US)
- Consistent access to a smartphone
How to Sign Up
- Click “Sign UpApply Now” and complete the sign up process
- Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa® Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Associate Cloud Engineer
Location: United States; Remote, EST or CST (hybrid if local to Cleveland, OH or Atlanta, GA)
Experience: Associate
Job Function: Cloud Operations
Employment Type: Full-Time
Industry: Computer and Network Security
About the position
The Associate Cloud Engineer supports the operation and maintenance of the organization's cloud infrastructure by executing defined tasks and following established procedures and security best practices.
This role contributes to day-to-day operational activities, including infrastructure deployment, monitoring, patching, and incident triage, while building hands-on experience in a production cloud environment.
Applicants must reside in the United States. US Citizenship required.
Responsibilities
Infrastructure as Code (IaC)
- Has hands-on exposure to Infrastructure as Code toolsets used to deploy cloud infrastructure
- Works with low-complexity infrastructure code, including writing or enhancing existing definitions
- Seeks guidance from more senior engineers for non-routine work
- All changes are reviewed prior to implementation
Configuration
- Works with service management and configuration tools to support server configuration
- Has exposure to low-complexity configuration code and established configuration patterns
- Non-routine configuration changes require guidance and review from senior team members
Task Automation
- Applies foundational scripting knowledge using tools such as REST APIs, Azure Automation Runbooks, Azure Function Apps, and DevOps pipelines
- Supports low-complexity automation tasks
- All automation work is reviewed before implementation
Networking
- Applies foundational knowledge of general and cloud networking concepts to support a secure hosting environment
- Implements networking changes that have been reviewed and approved
Monitoring & Alerting
- Works with Azure Monitor and related alerting capabilities, including alert rules, action groups, and log analytics
- Supports monitoring configuration changes under guidance
Patch Management
- Participates in patch management activities and routine maintenance efforts
- Troubleshoots common patching issues and escalates complex cases as needed
PKI Knowledge
- Has limited exposure to PKI concepts and the Cloud Engineering role in supporting PKI operations
- Performs routine PKI tasks using documented procedures
- All PKI-related work is reviewed prior to implementation
Product Knowledge
- Has exposure toKeyfactor'shosted products and core functionality
- Deploys and configures products to a baseline level using documented instructions
- Performslow-complexitytroubleshooting with review before changes are applied
Minimum Qualifications, Education, and Skills
- High School Diploma orequivalent experience
- Up to 2 years of related work experience and general knowledge within their functional area
- Working knowledge of Microsoft Azure, including native services and tooling
- Hands-onexperience with Infrastructure as Code (IaC) and configuration management tools
- PowerShell scripting (medium complexity)
- Hands-on experience with Windows systems administration, including Windows Roles & Features and Active Directory
- Problem-solving skills (low to moderate complexity), with the ability to troubleshoot low to moderately complex issues
- Effectivewritten and verbal communication skills with a professional demeanor
- Organizational, time-management, and attention-to-detail skills
- Ability to collaborate effectively within a team environment
- Self-motivated with the ability to complete projectsin a timely manner
- Able to thrive in a fast-paced,deadline drivenenvironment. #LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Job Title: Support Engineer, Tier 1
Location: United States; Atlanta
Experience: Associate Level
Job Function: Support
Employment Type: Full-Time
Industry: Computer and Network Security
Job Summary
The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Customer Engagement & Support
- Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
- Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
- Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
- Provides accurate and timely case updates in alignment with incident severity and communication standards.
- Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
Case Ownership & Management
- Manages assigned support cases through resolution with appropriate guidance and escalation.
- Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
- Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
- Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
- Performs log review and configuration analysis to support root cause identification.
Technical Problem Solving & Analysis
- Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
- Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
- Identifies patterns in recurring issues and raises observations to senior team members for review.
- Contributes to internal knowledge base articles and documentation to improve support efficiency.
- Shares learnings and troubleshooting approaches with the team to build collective knowledge.
Product & Domain Knowledge
- Demonstrates working knowledge of supported products and underlying technologies.
- Resolves routine and moderately complex technical issues within assigned product areas.
- Applies product knowledge to evaluate customer environments and configurations with guidance.
- Supports customers with standard deployment, configuration, and operational recommendations.
- Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
Escalation & Incident Support
- Follows established escalation procedures to ensure timely resolution and appropriate visibility.
- Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
- Assists in building and maintaining lab environments as needed to support issue diagnosis.
Collaboration & Continuous Improvement
- Participates in team knowledge-sharing sessions and enablement activities.
- Provides feedback on tools, documentation, and processes to improve support effectiveness.
- Collaborates with cross-functional teams as needed to support customer outcomes.
- Supports ongoing initiatives to improve workflows, consistency, and customer experience.
Minimum Qualifications, Education, and Skills
- Bachelor's degree or equivalent practical experience.
- 1-3 years of technical support or engineering experience in a customer-facing environment.
- Ability to manage multiple support cases with guidance while maintaining service quality.
- Strong written and verbal customer communication skills.
- Demonstrated commitment to customer satisfaction and continuous learning.
- Experience with log analysis and troubleshooting fundamentals.
- Working knowledge of database fundamentals, including basic SQL queries.
- Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
Benefits:
On the job training, with cross training for other skilled positions and opportunities for advancement. The aerospace business is growing and we are continually training and promoting up from within.
*Medical, Dental, Vision, Retirement savings options, tuition reimbursement, performance increases and career advancement. Award winning team with exceptional work environment.
*Six Paid Statutory Holidays after 90 days probationary period.
*One Week Paid Vacation Bonus after six months / 1960 regular hours.
*Weekly pay by direct deposit.
*Performance Reviews (and compensation reviews)
Job Description:
Responsibilities:
* Under direct supervision, performs a variety of routine laboratory operations in a quality assurance or research setting.
* Duties usually consist of making measurements, performing several routine quantitative and qualitative biological or chemical analytical tests according to standard procedures.
* Assists higher level technicians in setup of laboratory equipment and in recording data for experiments and procedures.
* Requires knowledge in using various instruments to prepare for and perform tests.
* Performs routine and safety program checks and preventive maintenance on instruments.
* This is an entry-level position.
* Typically requires a high school education or equivalent and no prior experience.
Experience:
* 0-3 years.
Want to start your journey with the Navy?
Apply Now
Officer None
What to Expect
Information Professional Officer
More Information
Responsibilities
Information Professional Officers (IPOs) oversee the seamless operation of the global Naval network environment. Their responsibilities include:
Leading the Naval network warfare missions in developing tactics and procedures to realize tactical, strategic and business advantages afloat and ashore
Driving interoperability with joint, allied and coalition partners
Building professional excellence through education, training and certification and milestone qualifications
Optimizing organizational effectiveness through cutting-edge technologies, knowledge management techniques and a culture of innovation
Helping to develop and deploy information systems, command and control and space systems
Serving as a key part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries
Overseeing the work of Information Systems Technicians - Enlisted Sailors (no degree required) who serve as specialists in information technology
Work Environment
Information Professionals serve in challenging roles of increasing scope and responsibility both afloat and ashore. This could include:
Serving as part of Battle Group staffs on ships at sea
Working in C4I/Space/Surveillance on shore tours
Serving on major Navy and joint staffs
Serving in command of key communication and surveillance facilities around the globe
Training & Advancement
Those pursuing an Information Professional Officer position are required to attend Officer Candidate School (OCS) in Newport, RI.
Upon completion, candidates typically attend a five-week IP Basic Course of instruction in Pensacola, FL, before or during their initial assignment. IPOs must complete specific qualifications as part of their training during Fleet tours and are expected to pursue advanced education opportunities.
Promotion opportunities are regularly available but competitive and based on performance.
Post-Service Opportunities
Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian sector.
Education Opportunities
Wherever you are in your professional career, the Navy can help ease your financial burdens and advance your career with generous financial assistance and continuing education programs. Beyond professional credentials and certifications, Information Professional Officers can advance their education by:
Pursuing opportunities at institutions such as Naval Postgraduate School (NPS) or Navy War College (NWC)
Completing Joint Professional Military Education (JPME) at one of the various service colleges
Postgraduate education is important to the success of the Information Professional. Most IPs will complete a master's degree in C4I, space, information systems, computer science or modeling and simulation.
There's also potential to pursue a graduate certificate, DoW certifications, federal executive fellowships and information assurance scholarships and internships.
Qualifications & Requirements
A degree from a four-year college or university is a minimum educational requirement to become a Commissioned Officer. Candidates seeking an Information Professional Officer position must have a bachelor's degree from a regionally accredited institution in a technical field, preferably in one of following fields: Information Systems, Electrical Engineering, Computer Engineering, Information Operations, Computer Science, Systems Engineering, General Engineering.
All candidates must also be: U.S. citizens, willing to serve worldwide, eligible for a Top Secret/Sensitive Compartmented Information (SCI) security clearance and qualified for sea duty.
General qualifications may vary depending upon whether you're currently serving, whether you've served before or whether you've never served before.
Part-Time Opportunities
There are part-time opportunities available as an Information Professional Officer.
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Professional Officers in the Navy Reserve typically work at a location close to their homes.
For annual training, Information Professional Officers may serve anywhere in the world, whether on a ship at sea or at bases and installations on shore.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that.
Information Professional Officers in the Navy Reserve serve in an Officer role. Before receiving the ongoing professional training that comes with this job, initial training requirements must first be met.
For current or former Navy Officers (NAVET): Prior experience satisfies the initial leadership training requirement - so you will not need to go through Officer Training again.
Officers who previously held a commission in another United States Military Service, National Oceanic and Atmospheric Administration, Public Health Service, or United States Coast Guard are exempt from attending ODS or LDO/CWO Academy.
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Want to make extra money on YOUR schedule? Join our exclusive list of research study participants and start earning extra income today!
Perfect for anyone seeking remote, part-time, or temporary work, these opportunities require no previous experience and offer unmatched flexibility. Choose the studies that suit you best—whether online, in-person, or over the phone—and get paid for sharing your opinions.
Don't miss out on this chance to turn your free time into valuable earnings!
Participants are needed on a wide range of topics such as:
- Health Issues (Research for cures and new medications to treat ailments)
- Consumer Products (Your experience with consumer products)
- Shopping (Shopping experiences)
- Internet Usage (How you use the internet)
- Vehicles (recreational vehicles and automobiles)
- Employment (Various types of jobs or career fields)
- Food & Beverages (the consumption of various foods and beverages)
- Entertainment (About TV, movies or video games)
- Social Media (the use of different social media platforms)
- Financial (Banking and investing)
- Retirement (Planning what, when and how)
- Gender (studies based on your gender)
- Housing (Renters or Homeowners)
Compensation:
- Earn up to $250+ in Just ONE Hour! (Focus Group Session)
- Earn up to $3,000+ (Multi-Session Studies)
Benefits:
- Flexibility to take part in discussions online or in-person.
- No commute needed if you choose to work from home.
- No minimum hours. You can do this part-time or full-time
- Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
- You get to review and use new products or services before they are launched to the public.
Qualifications:
- Speak and/or read English
- Must be 18yrs old or older
- Must have either a phone, computer or tablet with internet connection
Experience:
- Start Immediately - No Experience Needed! Anyone Can Participate!
Education:
- Open to all education levels - Your opinion matters!
Role: Data Engineer Sr.
Location: Strongsville, OH, 44136
Roles and Responsibilities:
Working within Hadoop Technology Stack and Python programming to build consumer and production apps.
Must Have Technical Skills Required, 5 - 7 years of experience:
1. Hadoop Platform utilities - Hive, Oozie, Yarn, Impala, HDFS, Hbase-Hue, Beeline.
2. Python and Shell Programming (PySpark) - Python 2.7, 3.0
3. DSP (Data Streaming Platform) - Kafka Confluent
4, Core Java - IntelliJ with SBT or Maven
5. Spark - Core, SQL
6. Confluence, Jira
7. Service Now
8. Gitbub, Jenkins, Udeploy, Artifactory
We have headquarteerd in Bloomfiled Hills, MI and have 16 offices spread across six countries.
We partner with Fortune 500 companies to address complex business challenges.
Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more.
Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security.
Beyond our work, we actively support local communities and non-profits, reflecting our core values.
Join us to be part of a dynamic and impactful global company! Please visit us at to know more .
Must Have Skills: Hadoop Platform utilities
- Hive, Oozie, Yarn, Impala, HDFS, Hbase-Hue, Beeline Python and Shell Programming (PySpark)
- Python 2.7, 3.0 DSP (Data Streaming Platform)
- Kafka Confluent Core Java
- IntelliJ with SBT or Maven Spark
- Core, SQL Confluence, Jira Service Now Gitbub, Jenkins, Udeploy, Artifactory Nice to Have Skills: CA7 Education: Bachelors Required V2Soft is an Equal Opportunity Employer ( EOE).
We welcome applicants from all backgrounds, including individuals with disabilities and veterans.
to view all of our open opportunities and to learn more about our benefits.
Job Title: IT Field Support Location: Parma, OH (ONSITE) Duration: 6 Months Contract Dress Code: Business Casual Interview Type: Virtual, 2nd interview in person Summary The hiring managers are seeking candidates with demonstrable application/software support skills to provide production support for expanding services in Print & Mail operations.
Key Application Services Workflow Development: Process Director (RPD) Print-on-Demand: Weborder commerce systems Production Control & Billing: Avanti Slingshot Client Onboarding: QC and UAT processes Knowledge of infrastructure (networking, Active Directory, etc.) is helpful but not the primary focus.
Experience with ServiceNow or other ticketing systems is preferred, along with supporting enterprise or business process applications.
Coding and scripting skills (bash, PowerShell, JavaScript, Python, or similar) are considered a plus.
Responsibilities Provide production support for enterprise applications and business processes Perform QC and UAT for new client onboarding Troubleshoot and resolve application issues methodically Record all time and activity in the Activity Tracking system Complete administrative tasks accurately and on time Maintain professional relationships with customers and colleagues Present a professional image in dress and behavior Deliver excellent customer service, including presenting new concepts and ensuring implementation Requirements Bachelor s degree or equivalent experience in a related field Advanced computer and connectivity competencies Strong written and verbal communication skills Self-motivated with strong organizational and interpersonal skills Ability to prioritize work independently Proficiency in Microsoft Office Suite Familiarity with office computing products, equipment, and data communications Experience with enterprise applications or business process applications Excellent customer service and follow-up skills Metasys Technologies is an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
Akkodis, Inc. is seeking a Program Manager with direct experience in Mergers & Acquisitions, Integration Management Office (IMO), or Divestiture programs for a role with a global industry leader near Cleveland, OH. The role is mostly onsite and scheduled to run 12 months. The Program Manager will oversee multiple project managers across various workstreams and ensure that all projects deliver the intended business outcomes on time, within scope, and at the expected quality level. Qualifications include 5+ years in program management and direct experience in M&A, Integration Management, or Divestiture.
Salary Range: $80-100 per hour; salary negotiable based on experience, education, geographic location, and other factors
This is a great opportunity with a global employer!
M&A Program Manager Job Responsibilities Include :
- Lead end-to-end delivery of complex M&A integration or separation programs.
- Oversee multiple project managers responsible for individual workstreams.
- Establish overall program governance, decision-making frameworks, and escalation paths.
- Develop and maintain the integrated program plan, including milestones, critical path, and dependencies.
- Ensure all workstreams are progressing against commitments.
- Monitor and ensure on-time delivery of all program outcomes.
- Coordinate Day 1 and Day 100 readiness planning and execution.
- Manage and mentor a team of project managers, business analysts, and cross-functional leads.
- Ensure workstream PMs are properly resourced, aligned, and supported.
- Provide coaching on risk management, planning, and delivery best practices.
- Hold PMs accountable for accurate reporting, progress tracking, and proactive resolution of issues.
- Manage program level RAID items and ensure timely mitigation/escalation.
- Anticipate downstream impacts across workstreams and coordinate solutions.
- Facilitate resolution of cross-functional blockers.
- Maintain transparent communication with leadership regarding risks and program health.
- Serve as the primary point of contact for executive sponsors and senior leadership.
- Prepare and deliver high-quality executive updates, dashboards, and presentations.
- Monitor program budget, forecasts, and financial impacts.
- Track synergy capture (cost savings, revenue growth, operational efficiencies).
- Identify variances or risks related to financial commitments.
- Ensure accurate reporting to Finance and executive leadership.
- Drive stabilization efforts following go-live or Day 1 execution.
- Confirm systems, processes, and operational workflows are functioning as intended.
- Conduct program retrospectives and capture lessons learned.
Qualifications:
- 5+ years of experience in program management or large-scale, cross-functional project leadership.
- Direct experience in Mergers & Acquisitions, Integration Management Office (IMO), or Divestiture programs.
- Proven ability to lead multiple project managers and diverse workstream teams.
- Strong understanding of IT, business operations, financial processes, and organizational change.
- Exceptional leadership, communication, and stakeholder management skills.
- Experience with program governance, RAID management, and complex schedules.
- Ability to lead in ambiguity and influence at all organizational levels.
Preferred but NOT required:
- PMP, PgMP, or equivalent certification.
- Experience in operational transformation or large-scale business integrations.
- Strong knowledge of organizational design, process mapping, and system migrations.
- Experience working with external vendors, consulting partners, or M&A advisory teams.
If you are interested in this onsite Program Manager role near Cleveland, OH, please click APPLY NOW. For other opportunities available at Akkodis go to If you have questions about the position, please contact Kathy Becher at
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
The Company will consider qualified applicants with arrest and conviction records.
Commercial Banking Project Manager
Contract Type: 6-Month Contract (Possible Extension)
Location: Hybrid – Columbus, OH; Cleveland, OH; Cincinnati, OH; or Detroit, MI
Work Schedule: Monday–Friday | 8am–5pm
Pay: $60/hr
Start Date: Flexible- ASAP
Overview:
This role supports our client's Commercial Strategy team, driving cross-functional strategic initiatives tied to market expansion, credit improvement, integration support, and process optimization. The team is expanding and looking for a Program Manager who can manage large, high-visibility projects while also supporting the day-to-day execution and coordination of ongoing initiatives.
The ideal candidate brings strong change management expertise, executive communication experience, and the ability to navigate ambiguity while partnering closely with senior leadership to ensure seamless integration and delivery across multiple business lines.
Responsibilities:
- Lead and mobilize strategic initiatives across the Commercial Bank
- Facilitate project planning, execution, and stakeholder alignment
- Oversee process improvement and reporting framework initiatives
- Manage timelines, deliverables, and communications across 20–30 projects
- Partner closely with leadership to drive consistency and accountability
- Support strategic and market deployment efforts across key functions
Required Skills & Experience:
- 5+ years of Project or Program Management experience (large-scale initiatives)
- Proven success leading cross-functional teams in a complex environment
- Strong Change Management expertise (must-have)
- Proficient in PowerPoint and Excel; Visio exposure is a nice to have
- Excellent communication and executive presentation skills
- Background in Banking or Financial Services highly preferred
- PMP certification a plus, not required
Title: Assistant Project Manager
Location: Cleveland, OH
We are in search of a high caliber Assistant Project Manager to join the growing team of a Construction GC/Development firm in Cleveland, OH.
This company is regional and family owned. They are diversified and unique in their approach which gives them the ability to make an impact in multiple sectors of the market.
They have a full pipeline and need to keep growing, but want to be sure they are doing it the RIGHT way with the RIGHT people.
Must haves:
- At least 3 years experience in construction as Project Engineer or Assistant PM
- Commercial construction/development exposure
- Entrepreneurial Mindset
Nice to have:
- Historic Renovation/Mixed-Use/Retail experience
Apply today and join a dynamic work environment with diverse teams and projects.
We are supporting a well-established, industry-leading overhead crane manufacturer and service provider in their search for a qualified Field Service Technician. This organization has a long-standing reputation in the material handling industry and provides comprehensive crane systems, inspections, repairs, and engineered lifting solutions throughout the region.
This position focuses on the inspection, maintenance, repair, and installation of in-service overhead crane equipment. The ideal candidate will have a strong electrical and mechanical background, excellent troubleshooting skills, and the ability to work independently in the field.
Essential Duties & Responsibilities:
- Inspect, troubleshoot, and repair overhead crane equipment at customer sites
- Diagnose and repair electrical and mechanical systems
- Perform crane installations and system commissioning
- Conduct preventative maintenance and safety inspections
- Read and interpret electrical schematics and mechanical drawings
- Complete service documentation and inspection reports accurately
- Identify and communicate potential parts and service opportunities
- Maintain compliance with all established safety protocols
Qualifications:
- Strong electrical and mechanical troubleshooting experience
- Experience with overhead cranes or similar industrial equipment preferred
- Ability to work at heights and in industrial environments
- Strong problem-solving and customer service skills
- Willingness to work overtime and occasional overnight travel
- Valid driver's license required
- Ability to pass pre-employment screening
- Ability to meet physical requirements, including lifting up to 50 lbs
This position offers competitive hourly compensation, overtime opportunities, and a comprehensive benefits package.
Qualified candidates are encouraged to apply.
As a Software Development Engineer in Test, your Responsibility will be working with software engineers to build advanced test suites, create new test harnesses, automate testing and create automated test systems to explore and validate the functional correctness and performance capabilities of our software, as well as their interaction with other systems and infrastructure.
Responsibilities:
- Ability to understand and write code in C# / VB.NET with Visual Studio.
- Executing automated tests on multiple environments using multiple browsers.
- Expanding automation framework to provide additional test capabilities.
- Designing, coding and documenting automated test cases within a defined framework to ensure quality of our product.
- Translating existing manual regression test cases into automated tests.
- Improve, maintain, and execute automated functional, regression, acceptance and performance testing codebase.
- Collaborate with QA manual testers to assist in regression and functional testing when new changes are introduced in the runway environments.
- Analyzing existing systems to find areas for improvement.
- Conducting diagnostic analysis and troubleshooting to resolve complex software issues.
- Evolving automated test framework to achieve higher test throughout, with increased accessibility and test execution flexibility.
- Maintain a solid understanding of QA workflows, automation best practices, and agile methodologies
- Maintain proficiency in application and use of systems, tools, and processes within the Technology department.
- May perform other related duties as negotiated to meet the ongoing needs of the organization.
Qualifications:
- 5+ years of experience in the field or in a related area with 2+ years in a senior/lead role.
- Familiar with commonly-used concepts, practices, and procedures within Software Automation.
- Ability to work concurrently on several projects, each with specific instructions that may differ from project to project.
- Strong interpersonal skills with the ability to work in a collaborative environment as well as independently with minimal supervision.
- Ability to prioritize and meet deadlines.
- Expertise in analyzing, troubleshooting and resolving complex issues.
- Excellent planning and organization skills, with a commitment to delivering on aggressive deadlines.
- Strong verbal and written communication skills.
- Experience testing complex, multi-tiered web-based systems and complex data-driven applications.
- Knowledge of the software development life cycle (SDLC) required; application processing knowledge preferred.
- Experience with SQL programming and database technologies.
The expected salary range for this role is $58,500.00 - USD $90,000.00 Yr.
Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.
There's never been a better time to join Stratus! As the market leader in brand implementation and maintenance, we transform how national brands connect with their customers. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.
From our locations across the country, to our corporate headquarters in Mentor, Ohio, every employee is a stakeholder in Stratus' success. This environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.
Job Summary: Reporting directly to the Vice President, Exterior Signage, the Project Manager leads complex, high‐visibility signage programs from initiation through completion, serving as the primary strategic interface with customers, internal teams, and external partners. This role is accountable for ensuring delivery of multi‐site signage projects that meet scope, schedule, quality, and budget expectations while maintaining exceptional client experience.
The Project Manager influences cross‐functional stakeholders without direct authority, drives operational alignment, and proactively identifies risks, solutions, and process improvements. This is a senior‐level individual contributor role requiring advanced judgment, communication, and relationship‐building skills, particularly with executive‐level customers. Ideal Candidate will have previous experience in the Signage Industry
Duties and Responsibilities
- Lead complex, large‐scale, multi‐site exterior signage programs valued at $3M–$10M+ annually, often involving accelerated timelines or heightened client visibility.
- Serve as the primary customer-facing lead, ensuring clarity of expectations, proactive communication, and alignment of project outcomes with strategic objectives.
- Translate customer goals into actionable project plans, ensuring cross‐functional teams (design, permitting, manufacturing, installation, logistics) operate in coordination.
- Develop and manage comprehensive project schedules, scopes, budgets, and risk mitigation plans with minimal oversight.
- Anticipate operational challenges and implement solutions that drive efficiency, reduce cost, and maintain high quality standards.
- Ensure adherence to technical specifications, permitting requirements, safety standards, and installation best practices common to exterior signage projects.
- Influence internal and external partners—including operations, procurement, field services, and third‐party vendors—to maintain momentum and resolve obstacles.
- Provide high‐level updates and strategic insights to the VP of Exterior Signage and customer leadership, ensuring transparency on risks, opportunities, and milestones.
- Facilitate executive business reviews and customer-facing presentations as the program lead.
- Monitor project financial performance, ensuring profitability through scope control, cost management, and accurate forecasting.
- Identify risks early and implement mitigation plans that protect schedule, budget, and customer satisfaction.
- Maintain strict quality control throughout all project phases including design approval, production, shipment, and installation.
- Build long-term, trusted relationships with key customer stakeholders, positioning the organization as a strategic partner.
- Manage escalations calmly and professionally, resolving issues in a manner that reinforces confidence in the team's capabilities.
- Ensure customer acceptance of deliverables and oversee a smooth transition into ongoing maintenance or closeout.
- Lead project post‐mortems and produce insights to prevent future failures and improve delivery efficiencies.
- Mentor junior project managers by providing guidance, best practices, and support without formal direct reports.
- Contribute to departmental process standardization and continuous improvement initiatives.
- Perform other responsibilities as assigned by the Vice President, Exterior Signage.
Qualifications
- Bachelor's degree in Business, Project Management, Construction Management, or related field (or equivalent experience).
- PMP (Project Management Professional) strongly preferred; CAPM acceptable with significant senior-level experience.
- Demonstrated experience leading multiple complex projects simultaneously.
- Industry knowledge of exterior signage manufacturing, permitting, and installation processes preferred.
- 7+ years project management experience, preferably in exterior signage, construction, or multi-site deployments.
- Proven track record managing large-scale or national programs with complex execution requirements.
- Exceptional communication skills, with the ability to present confidently to customer executives and internal senior leadership.
- Strong understanding of formal project management frameworks with the ability to adapt them to real‐world environments.
- Ability to make strategic decisions with incomplete information in fast‐moving environments.
Travel Requirements
This position is required to travel as an essential function of this role due to the need for in-person interaction with customers, field partners, and/or business stakeholders. Travel may include local, regional, or national destinations and may be conducted via automobile, air, or other modes of transportation. All travel must be pre-approved in accordance with company policy and conducted in compliance with applicable safety and expense guidelines.
Why Work With Us
- Supportive & Friendly Culture
- Manage national accounts for Fortune 500 companies
- Medical, Dental, Vision coverage options
- Flexible Spending & Health Savings Accounts
- Company paid Life Insurance
- 401k with Employer Contribution
- Company paid Short/Long Term Disability
- Generous Paid Time Off program + Holidays
- Career Growth Opportunities and Career Mapping
- Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors
eeo/mfdv
Territory Account Manager – Inside Sales
Company Description
IMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use technology to design, develop, and manage complex business projects. As the market leader in North America, we continue to enjoy a great deal of success even in these unprecedented times. Our culture is supportive, dynamic, collaborative, and driven to meet the ever-changing needs of our customers and our employees. If you are looking to make a real difference, we would love to hear from you.
Job Description
You are a hungry and humble sales professional looking for uncapped earning potential. You work for an elite sales management team. You leverage proven leadership, technical, marketing, and support teams. You deploy multiple high value sales efficiency and business intelligence tools. And finally, you believe skills can be learned faster than ambition can be taught.
Realize your financial goals through uncapped commissions, quarterly bonuses, commission accelerators, and a company 401K match. Sales experience is helpful, but hunger, discipline, and intensity matter more. If you are the kind of person that takes full ownership of results, are motivated by winning, growing, and income tied to your performance…then you’ll fit in here. Come surround yourself with competitive, high-energy sales professionals. Are you up to the challenge?
What You’ll Be Doing
- Prospecting and engaging new customers with confidence and persistence
- Learning a repeatable sales process and executing it daily
- Managing a full sales cycle
- Taking coaching seriously and applying feedback immediately
- Competing and raising the bar every month
What We Care About (More Than Your Resume)
- Relentless work ethic - You don’t need to be pushed
- Desire to improve - Willingness to learn
- Coachability - You implement feedback fast
- Resilience - Rejection fuels you, it doesn’t slow you down
- Competitive mindset - You want to win, improve, and earn
- Ownership mentality - You treat the business like it’s yours
What You Get
- Performance-based compensation (uncapped)
- Clear metrics and expectations - no guesswork
- A culture that rewards effort, execution, and results
- Structured training, coaching, and career path
- The opportunity to build a long-term sales career, not just a job
Key Performance Indicators (KPI)
- Client Engagement (Phone, Live/Virtual Meetings, email, MS Teams, Social Media)
- New Opportunities
- Gross Margin quota attainment (Results)
Additional Information
Benefits
Health, Dental, and Vision, Health Savings Account with Employer Matching Contribution, Limited Purpose FSA Account, Medical Flexible Spending Account, Dependent Care Assistance Plan, Short & Long-Term Disability, Wellness Programs, Employee Assistance Program, Group Term Life Insurance, Voluntary Life Insurance, Paid Holidays, Vacation and Sick Leave, 401(k) with company match, Tuition Reimbursement, Service Awards, President’s Club, Circle of Excellence
Total Compensation
- Expected Year 1 Compensation (base salary + commissions): $75,000 - $150,000 Plus)
- Expected Year 2 Compensation (base salary + commissions): $100,000 - $170,000 Plus)
Visit us at for more information.
We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.
We are committed to providing reasonable accommodation for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.
We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the U.S. for any employer without company sponsorship.
The opportunity
Delaware North Sportservice is hiring for seasonal Commissary Leads to join our team at Progressive Field in Cleveland, Ohio. As a Commissary Lead, you will assist management in carrying out daily operations within the warehouse and ensuring the success of the team. If you are looking for a fast-paced role offering opportunity, and potential to learn where your efforts are rewarded, apply now.
Pay
$13.50 - $15.00 / hour
Information on our comprehensive benefits package can be found at .
What we offer
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
What will you do?
- Leads commissary team, including assigning duties, training, coaching, and counseling, and reporting any associate issues to the manager
- Ensures proper stock and location of products
- Maintains daily awareness of product needs; determines quantities required to adequately stock inventory
- Manages inventory control, including receiving shipments, disposing of outdated material, and cycle counting
- Maintains safety, security, and cleanliness of storage areas, passageways, elevators, and work areas
- Ensures the proper closing of the assigned area
More about you
- Must be at least 21 years old
- At least 1 year of warehouse, food and beverage commissary, or related experience is required
- Previous experience with Excel or similar database management computer systems required
- Strong management skills; ability to delegate and coach others
- Basic math skills
Physical requirements
- Ability to lift and move up to 50 lbs
- Ability to pull heavy carts of stock throughout the facility
- Ability to work in all weather conditions
Shift details
Days
Evenings
Holidays
Weekends
Events
OT as needed
Who we are
Delaware North operates concessions and premium dining at Progressive Field since dating back to 1994. The 35,041-seat venue is home to Major League Baseball's Cleveland Guardians.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality — come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.