Jobs in Hilliard

About , Inc.

, Inc. is a leading online gifting and experiential commerce company with a family of iconic brands including , Harry & David, Cheryl’s Cookies, , Things Remembered, and more. Our mission is to inspire more human expression, connection, and celebration—powered by innovative customer experiences and a seamlessly integrated technology ecosystem.

Key Responsibilities

Strategic Technology Leadership

• In conjunction with the Business and Product Management, define and execute a multi-year technology vision and roadmap spanning:
• Customer Care platforms (CCaaS (Contact Center as a Service), CRM, customer accommodations, digital engagement, WFM and analytics
• Develop and execute Enterprise Order Management integrations for exception handling
• Collaborating with Product Management to develop AI & Virtual agents’ strategy and execution
• Align technology investments to measurable business outcomes including:
• CSAT / NPS improvement
• Cost-to-serve reduction
• CSRs end-to-end productivity improvements
• Establish scalable, API-first, cloud-native architecture aligned to enterprise standards.

Technology Platform & Solution Ownership

• Ensure reliable, secure, compliant, and scalable technology platform to deliver operational capability across:
• Voice, chat, email, SMS, and digital service channels
• Integrated order capture and exception handling
• Work collaboratively within IT (and business) on integrations across ERP, WMS, TMS, Digital Commerce, Payments, real-time Inventory visibility and enterprise data platforms to drive a seamless customer and agent experience
• Collaborate on Customer Center strategy, design, reliability, and optimization:
• IVR, call routing, telephony platforms
• Order exception management workflows
• Self-service and agent assisted transactions
• Ensure peak-readiness and high availability (99.9%+ uptime) across all platforms.

Delivery & Modernization

• Lead large-scale technology transformation programs including:
• CCaaS implementation & migrations
• CRM modernization
• Workforce forecasting, planning and scheduling solutions
• Autonomous agents and customer experience improvements
• Implement agile engineering practices with outcome-based delivery.
• Establish architecture standards for technology selection, deployment, lifecycle management, and technical governance.
• Support modernization initiatives leveraging:
• Intelligent call routing and speech recognition
• Predictive inventory analytics
• Automated order exception handling

Innovation& Intelligent Automation (AI/ML, Agentic AI, Bots)

• Support adoption of AI, machine learning, and intelligent automation across customer care.
• Support implementation of Agentic AI and autonomous workflow agents to:
• Address and resolve WIMO calls
• Resolve order exceptions
• Automate refunds, replacements, and adjustments
• Proactively manage inventory imbalances
• Assist agents with real-time recommendations and next-best actions
• Collaborate and support conversational AI, chatbots, voice bots, and virtual assistants to increase containment, improve personalization, and reduce cost-to-serve.
• Deploy predictive analytics and ML models for:
• Call volume forecasting
• Order risk scoring
• Inventory demand sensing
• Backorder prevention
• Establish foresight metrics, alerts and early-warning dashboards to anticipate service spikes, fulfillment bottlenecks, delivery and inventory constraints before customer impact.
• Partner with Data & Analytics to operationalize semantic-layer-driven intelligence into customer[1]care systems.

Operational Excellence & Reliability

• Own production support, incident management, and platform stability.
• Reduce incident rates and Mean Time to Resolution (MTTR).
• Ensure resilience, disaster recovery readiness, and business continuity.
• Optimize system performance to handle seasonal and promotional peaks.

Data, Analytics & Automation

• Enable analytics layer to help business improve:
• Call containment
• Forecast accuracy
• Agent productivity
• Customer and Agent experience
• Cost-to-serve
• Establish KPI dashboards measuring both technical and business performance impact.

Leadership & Cross-Functional Collaboration

• Build and lead high-performing engineering, architecture, and operations teams.
• Partner closely with:
• Product Management and Customer Care Operations
• Supply Chain & Fulfillment
• Digital Commerce
• Finance & FP&A
• Security & Compliance
• Influence executive stakeholders and participate in steering committee governance.
• Ensure alignment with enterprise Intake Planning and capital prioritization processes.

Qualifications:

Experience

• 10+ years of progressive senior technology leadership and management of enterprise platforms experience (Sr. Director or VP level).
• eCommerce environments ($1B+ revenue).
• Experience managing global teams (including off-shore development centers) and large technology portfolios.

Technical Expertise

• Deep knowledge of:
• CCaaS platforms (e.g., Dynamics, Genesys, Five9, NICE, Kodex)
• CRM platforms (e.g., Salesforce, Dynamics, Zendesk, ServiceNow)
• Workforce Management Solutions
• IVR and call/chat routing & optimization
• Strong understanding of:
• Cloud-native architecture
• API and microservices design
• Event-driven integration patterns
• Enterprise security and compliance standards

Leadership Competencies

• Strategic thinker with firm grasp on innovation and emerging technologies.
• Clear communicator with strong business acumen.
• Proven ability to influence C-level executives.
• Strong vendor negotiation and ecosystem management skills.
• Data-driven decision-maker with measurable results orientation.
• Exceptional team player with proven servant leadership style.

Education

• Bachelor’s degree in Computer Science, Engineering, Information Technology is required.
• Advanced degree preferred

Senior Robotics Welding Engineer

Automation Industry

Columbus, Ohio (onsite) *can provide relocation

Travel – 30% - 40%

Permanent Full Time Position

Why You’ll Love This Job:

• State of the art facility
• Focus on Work Life Balance
• Ability to work on innovative technology
• Great team culture/work environment
• Medical, Dental, Vision Plan

What You’ll Do:

• Robot Programming
• Develop and manage robot I/O structures and interfaces
• Design and implement robotic software safety systems in compliance with applicable standards
• Set up, calibrate, and maintain resistance and MIG welding equipment
• Plan welding parameters and ensure compliance with weld quality specifications
• Collaborate with simulation and controls teams during system commissioning and startup activities
• Develop and support simulation models cell layouts
• Optimize paths and cycle times
• Troubleshoot robot-related and welding process issues
• Diagnose and resolve electrical and mechanical system issues
• Perform weld quality and dimensional verification to ensure conformance to specifications

What We’re Looking For:

• Minimum of 4 years of experience programming Fanuc, Yaskawa, or KUKA robots in an integration environment
• Bachelor’s degree in Welding Engineering
• Ability to read, interpret, and implement welding schematics
• Strong mechanical aptitude, including fabrication practices and tooling adjustments
• Advanced robot troubleshooting skills involving both electrical components and program-related issues
• Experience with offline programming is a plus

Apply Today!

Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

Please note: Candidates must be authorized to work in the U.S. without current or future sponsorship. This role is not available for C2C.

We’re partnering with a well-established manufacturer of industrial food processing equipment to find a Technical Customer Service & Order Management Specialist to join their growing team in Columbus.

This role sits at the center of the business — acting as the key link between customers, sales, engineering, and operations — ensuring orders are processed accurately, delivered on time, and customers are fully supported throughout the lifecycle.

What You’ll Be Doing:

Customer Support

• Serve as a primary point of contact for customer inquiries (parts, service, equipment)
• Provide basic technical support and identify customer needs
• Communicate order status, lead times, and updates proactively

Order Management & Systems

• Enter and manage orders within ERP systems
• Maintain accurate records in CRM platforms
• Process quotes, acknowledgments, and order changes
• Ensure accuracy across pricing, configurations, and part numbers

Logistics & Fulfillment

• Coordinate shipments with internal teams
• Track deliveries and ensure on-time fulfillment
• Resolve shipping issues and communicate updates to customers

Cross-Functional Collaboration

• Partner with Sales, Engineering, Manufacturing, and Shipping teams
• Ensure alignment on timelines, requirements, and customer expectations

Continuous Improvement

• Identify opportunities to improve processes and customer experience
• Support aftermarket growth through responsiveness and efficiency

What We’re Looking For:

• 2–5 years of experience in customer service, order management, or similar role
• Experience with ERP and/or CRM systems
• (Salesforce, SyteLine, or Pacejet highly preferred)
• Strong communication and organizational skills
• Technical aptitude — experience in manufacturing, equipment, or industrial environments is a plus
• Detail-oriented with the ability to manage multiple priorities

What Success Looks Like

• High order accuracy with minimal errors
• Fast, professional response times to customers
• Strong internal coordination across teams
• Consistent on-time delivery performance

Why Join?

• Be part of a stable, growing, family-owned company with a strong reputation in the industry
• Known for a collaborative, down-to-earth culture where people tend to stay long-term
• High visibility role with the opportunity to grow into aftermarket, service, or leadership paths
• Work closely with multiple teams and make a direct impact on customer experience

If you enjoy working at the intersection of customer interaction, technical products, and operations, this is a great opportunity to step into a high-impact role.

Message me directly or apply here to learn more.

Human Resources Business Partner

Location: Columbus, Ohio

Compensation: $80,000 - $95,000 base salary

Travel: 2-3 days per month

About the Role

Workspire is partnering with a rapidly growing, acquisition-driven manufacturing and infrastructure platform to identify an HR Business Partner based in Columbus, Ohio.

This role sits at the center of a high-growth environment, supporting both an established operation and a newly acquired business, with additional acquisitions on the horizon. You’ll partner directly with senior leadership and plant teams to build scalable HR processes, support a growing workforce, and help shape the people strategy as the organization continues to expand.

This is an opportunity for someone who enjoys being hands-on, close to operations, and part of a business that is actively building.

Responsibilities

HR Partnership & Operations

• Serve as the primary HR partner
• Partner closely with leadership to align HR initiatives with business needs and growth plans
• Support organizational integration efforts tied to recent and upcoming acquisitions

Recruiting & Talent Acquisition

• Lead full-cycle recruiting efforts for plant and operational roles
• Partner with hiring managers on workforce planning and hiring strategy
• Ensure a strong candidate experience from sourcing through onboarding

Employee Relations & Engagement

• Act as a trusted resource for employees and managers on workplace matters
• Support investigations, performance management, and employee development conversations
• Help foster a positive, compliant, and performance-driven culture

HR Compliance & Administration

• Ensure compliance with federal, state, and local employment laws
• Manage HR processes including I-9s, employee records, and policy adherence
• Support ongoing transition from PEO (TriNet) to a more scalable internal HR infrastructure

Payroll, Systems & Reporting

• Support payroll processes and ensure accuracy of employee data
• Maintain and optimize HR systems and reporting
• Partner with internal stakeholders to improve HR workflows and data integrity

Team & Process Development

• Oversee and support a local team member handling HR data entry and administrative tasks
• Contribute to building out future HR infrastructure as the company scales
• Help establish processes that will support projected headcount growth in 2026 and beyond

Qualifications

• 5–7+ years of progressive HR Generalist or HR Business Partner experience
• Experience supporting manufacturing, industrial, or plant environments strongly preferred
• Strong background in recruiting and talent acquisition for operational roles
• Familiarity with PEO environments (TriNet experience a plus)
• Working knowledge of payroll processes, HR compliance, and employment laws
• Ability to operate both strategically and tactically in a fast-paced environment
• Strong communication skills with the ability to build trust across all levels of the organization

Compensation & Benefits

• Base salary: $80,000 – $95,000
• Opportunity to grow into expanded HR leadership scope as the company scales
• Exposure to M&A activity and integration efforts
• Collaborative, team-oriented environment with strong executive partnership
• Comprehensive suite of benefits across medical, dental, and vision, generous 401k contribution, PTO, and a great internal culture

Workspire Insight

At Workspire, we partner exclusively with organizations that value experienced leadership, operational discipline, and long term investment in talent. Every opportunity we represent is vetted for impact, advancement potential, and cultural alignment because where and how you work matters.

EEO Statement

Workspire and our client partners are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description

Salesforce Field Service Lightning (FSL) Architect

Must Have Technical/Functional Skills

• Deep knowledge of Salesforce Field Service Lightning (FSL) architecture, configuration, and best practices

• Strong experience in Service Cloud, Lightning Components, and Salesforce Platform

• Expertise in FSL data model, work order management, service appointments, resource scheduling, and dispatcher console

• Hands-on experience with FSL Mobile App and offline capabilities

• Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and integration using REST/SOAP APIs

• Understanding of Salesforce security model, sharing rules, and role hierarchy

• Experience with third-party integrations (ERP, GIS, telematics)

• Strong knowledge of deployment tools (Change Sets, ANT, SFDX) and CI/CD processes

• Familiarity with Salesforce best practices, Governor Limits, and performance optimization

Roles & Responsibilities

• Design and implement end-to-end FSL solutions aligned with business requirements

• Collaborate with stakeholders to gather requirements, define technical architecture, and create solution blueprints

• Lead FSL configuration, including service territories, skills, operating hours, and optimization rules

• Develop and maintain custom components using Apex and Lightning frameworks

• Ensure data integrity, security compliance, and system scalability

• Provide technical leadership to development teams and guide them on FSL best practices

• Conduct code reviews, performance tuning, and quality assurance

• Manage integration with external systems and ensure seamless data flow

• Support UAT, training, and post-go-live activities

• Stay updated on Salesforce releases and recommend enhancements

Education

Bachelors

Job Description

Join Worthington Enterprises as a Manager of Product Development within the business’s North American Building Products Innovation team and growing product portfolio. This role is responsible for leading the project management function and Innovation programs themselves. Emphasis is on early exploration, discovering new, needle moving opportunities and then driving the best few to completion with the team. Project scope is Innovation, that is both new product development (NPD) and non-product value-add (eg innovating via channel, brand, profit model, etc).

NPD management to vary from painpoint identification (Stage Gate 0) to full commercial product launches (Stage Gate 5). As such the PM will work between sponsors, corporate support functions, immediate team members and plant level employees. This individual must have the ability to influence and lead teams that do not directly report to them. The right-fit candidate will be comfortable in self-directed, collaborate environments. Should have a proven record of developing and leveraging strong working relationships to generate positive outcomes. Ideal candidate should be comfortable leading diverse teams in ambiguous and/or uncertain situations

We are seeking a driven, creative, team player excited to take product management ownership and looking to grow and thrive in human centric innovation and entrepreneurial environments.

Responsibilities

• Product Development Leadership: Mature and execute the product development process from concept to launch, including ideation sessions, feasibility studies, design, prototyping, testing, and market introduction. Spiral out for launching – iterate, reiterate, test with customers. How might we increase robustness at the same time increase agility?
• Innovation Discovery: Strategically break down early hypotheses from the business for value add, such as new customer profiles, go-to-market channels, or trends (Stage Gate 0 – 1). Build and lead team throughout, facilitating through high ambiguity to move the collective group forward. Ultimately this helps ensure a steady stream of innovative products that meet market needs and aligns with our strategic goals.
• Market Intelligence: Conduct comprehensive market research and analysis to identify emerging trends, evaluate competitive landscape, and uncover new opportunities for growth and innovation.
• Cross-Functional Collaboration: Work closely with product management, sales, marketing, finance, and other departments to ensure strategic alignment and seamless execution of development projects and growth strategies.
• Innovation Cultivation: Foster a culture of innovation within the team and across the organization, encouraging creative thinking, continuous improvement, and the exploration of new technologies and business models. – CUSTOMER focused instead of IDEA focused. Strong focus on human centered design.
• Performance Metrics: Define, track, and report on key performance indicators (KPIs) related to business development and innovation efforts, ensuring goals are met or exceeded.
• Mentorship: Mentor and develop the team and extensions thereof. Provide honest feedback and support to ensure team success.

Critical Skills, Knowledge And Abilities

• Entrepreneurial, trail blazer spirit – energized to try new, building & testing hypotheses in an agile method to learn quickly and iterate again
• Human Centric Design and/or Innovation and/or complex problem solving experience, especially non-product value add creation (eg new profit model, network, channel, user experience, professional relationships)
• Comfortable navigating ambiguity, as an individual and NPD team lead – with team, work through unknowns to lead and step through front end “fuzzy” innovation and market intel to feed Innovation funnel with opportunities (Stage Gate 0-1).
• Facilitation - bring out the best of each team member and cut through the unknowns together.
• Market research experience – specifically in collecting and interpreting market intel to inform new value-add opportunities (Stage Gate 0 – 1) and start identifying key assumptions or unknown for the team to test
• Change Management and Trust Builder – is able to develop effective relationships and credibility with local team members who may not directly report to them. Energized by challenges and facing resistance, seeing opportunity to help move businesses by going slow to go fast, taking team along.
• Emotional intelligence – proven track record of building empathy with internal and external stakeholders, pivoting communication approach with each
• High performer – believes encouraging effective behavior is the key to project success
• Self-directed – confident and capable in ambiguous environments; believes work product is a reflection of one’s self
• High business acumen – understands which levers impact a company’s bottom line and which are proxies to success. Candidate is capable of separating the two and aligning resources accordingly
• Collaborator and Team Player – ability to work with cross-functional team members in a manner that encourages open dialogue and input into key project issues
• Curious & Learning mindset – willing and open to change approach, grow and learn from others. Seeks to understand the core of an issue before solving. Once understood, moves to resolve the issue in a timely and collaborative effort. Does this with optimism.
• Leadership – ability to inspire and motivate diverse teams
• Communication – clear communicator, tailoring messaging to audience and effectively gets to point

Desired Experience

• Previous work experience in transformation, sales, marketing, finance, customer service or equivalent role
• Prior exposure to PMO and agile vs traditional project management to understand pros/cons and bring best practices
• Previous work experience providing coaching and feedback to direct and indirect team
• Previous work experience in Industrial Products a plus
• Previous work experience with software or connectivity hardware a plus
• Previous work experience in NPD process encompassing Ideation through Manufacturing & Product Launch a plus
• History of success in a collaborative work environment
• Previous work experience dealing with manufacturing and/or sourcing partners
• Effective cross-functional resource and project meeting management and/or sourcing partners

Education/Training Required

• 5-10 years work experience in a business or consultant firm.
• 2+ years work experience in project management; familiarity with Project Management tools and/or software packages
• PMP certification or desire to work towards

About Us

Our Company is proud to have a dynamic and inclusive workforce where employees are empowered to innovate, thrive and grow. We believe that each employee’s unique strengths contribute to the success of our organization. This belief extends to how we consider our job applicants. Your talents may align with this position or other opportunities within our organization. Apply today to start unlocking your career potential with Worthington Enterprises.

We are committed to providing reasonable accommodations for individuals with disabilities in the application and hiring process. If you are interested in employment with Worthington Enterprises and need an accommodation or assistance using the careers website, please contact

Worthington Enterprises (NYSE: WOR) is a designer and manufacturer of market-leading brands that help improve everyday life by elevating spaces and experiences. The Company operates with two primary business units: Building Products and Consumer Products.

The Building Products segment includes cooking, heating, cooling and water solutions, architectural and acoustical grid ceilings and metal framing and accessories. The Consumer Products segment provides solutions for the tools, outdoor living and celebrations categories. Product brands within the Worthington Enterprises portfolio include Balloon Time®, Bernzomatic®, Coleman® (propane cylinders), CoMet®, Elgen, Garden Weasel®, General®, HALO™, Hawkeye™, Level5 Tools®, Mag Torch®, NEXI™, Pactool International®, PowerCore™, Ragasco®, Well-X-Trol® and XLite™, among others.

Founded in 1955 as Worthington Industries, Worthington Enterprises follows a people-first Philosophy with earning money for its shareholders as its first corporate goal. Headquartered in Columbus, Ohio, Worthington Enterprises and its joint ventures employ approximately 6,000 people throughout North America and Europe.

Job Title: Senior IT Project Manager (Infrastructure & Cloud)

Location: Columbus, OH - Onsite - LOCALS ONLY

Duration: Long-Term Contract

Work Type: Full-time / Contract

Job Summary

We are seeking an experienced Senior IT Project Manager to lead and coordinate enterprise-level IT and business solution projects. This role involves managing complex infrastructure, cloud, and cybersecurity initiatives while working closely with executive stakeholders and cross-functional teams in a highly regulated environment.

Key Responsibilities

1. Project Leadership & Stakeholder Management (40%)

• Manage multiple IT and business solution projects with executive-level stakeholders
• Apply and enforce project management methodologies and standards
• Develop and oversee project plans including:
• Scope, schedule, cost, quality, risk, communication, and change management
• Create and execute detailed project work plans; revise as needed
• Review deliverables to ensure completeness, accuracy, and proper documentation
• Set and manage client expectations to drive high customer satisfaction
• Lead client meetings and communicate progress to leadership
• Drive strategic planning for federal and state-mandated initiatives
• Develop and implement project management policies

2. Enterprise Project Delivery (45%)

• Define and manage project scope, including change control processes
• Develop comprehensive project plans and execute delivery
• Establish timelines, milestones, and resource allocation
• Manage:
• Task sequencing, scheduling, and duration estimation
• Budgeting, cost estimation, and financial control
• Ensure quality assurance and compliance standards are met
• Lead team acquisition, onboarding, and development
• Prepare and present regular status reports to stakeholders
• Identify risks and implement mitigation strategies
• Oversee full project lifecycle including project closeout

3. Project Management Best Practices (10%)

• Promote PM best practices through training and mentoring
• Develop and maintain statewide PM methodology
• Collaborate with IT policy teams to implement governance standards

4. Additional Responsibilities

• Participate in senior leadership meetings
• Deliver presentations to internal and external stakeholders

Required Qualifications & Experience

• 7+ years managing infrastructure-focused IT projects:
• Server migrations
• End-of-life remediation
• Data center consolidation
• 5+ years of strong infrastructure domain knowledge
• 2+ years experience in:
• Cloud platforms (Azure / AWS)
• Microsoft 365 (Exchange migrations, cloud services)
• Disaster recovery planning in hybrid/cloud environments
• IT/Cybersecurity project management (risk, compliance, security)
• Working in large, regulated, matrixed organizations
• 5+ years experience with:
• Waterfall, Agile, and Hybrid methodologies
• MS Office Suite
• Project tools (Clarity EPPM preferred)

Preferred Qualifications

• PMP Certification (Highly Desired)
• Experience with government or public sector environments
• Strong leadership, communication, and stakeholder management skills

About Us  

Curate Group is a diverse collective of experience-led businesses, rooted in pioneering hospitality and known for delivering industry-applauded events for some of the world’s most exciting brands.

Within Curate Group sits Lumos Experiences. Lumos produces immersive live music events staged by candlelight in extraordinary spaces. Blending classical and contemporary performances with carefully curated venues, Lumos transforms familiar music into intimate, atmospheric experiences, inviting audiences to slow down, connect and experience music and the arts in a new way.

As Lumos continues to expand internationally, we are investing in senior regional leadership to scale our operations, protect our brand and deliver consistently exceptional experiences across new markets.

About the Role

The Head of Regional Event Operations owns the day-to-day performance of their assigned hub, overseeing bookings, marketing, operations, finance, sales and customer experience to ensure every show is profitable, well-run and continuously improving. The role is focused on scaling and growing the region.

You are the senior local decision-maker, accountable for performance, team alignment and execution and responsible for planning, people management and performance tracking to consistently deliver Lumos standards.

Working closely with HQ’s support, you will implement regional strategy and lead teams on the ground to deliver a seamless, five-star experience at every Lumos show. The role starts hands-on and quickly evolves into leading a growing regional team as the market scales, while retaining end-to-end ownership of regional operations.

Weekend availability is essential as we start, as you will attend and oversee key events to uphold Lumos’ operational and brand standards.

Key Responsibilities Include

• Establish and grow the Lumos event business across Ohio.
• Act as the senior decision‑maker, resolving issues quickly and confidently.
• Set and deliver regional business plans aligned to company growth targets. 
• Analyse ticket sales, pricing, customer data and event performance to inform strategy and decision making with support from HQ. 
• Source, book and contract venues; acting as the primary liaison between venue partners, suppliers and our brands. These responsibilities would then be given to a ‘Venue Partnerships’ hire within the first ~3 months of performance. 
• Lead the planning and execution of events, overseeing creative, operations and on-site teams.
• Recruit and build a reliable event team, manage staff scheduling, run regular training sessions and process staff payroll. 
• Develop and implement systems and processes to streamline event operations.
• Oversee inventory, stock ordering and logistics to ensure smooth processes week after week. 
• Manage the events inbox, handling customer enquiries in a timely and professional manner. 
• Manage production teams, ensuring technical and operational elements run seamlessly. 
• Maintain strict budget control while ensuring high quality delivery. 
• Deliver daily and post-event reports, analysing KPIs and feedback to drive continuous improvement across the business. 
• Stay informed on industry trends and conduct competitor analysis to support strategic decisions. 
• Propose innovative ideas and creative event solutions to elevate the event experience.
• Build collaborative relationships with internal and external stakeholders.

What We’re Looking For 

• +3 experience in events management, production or general management. Ideally within the live entertainment or hospitality sectors.
• A commercial mindset, looking at opportunities to drive growth. 
• A full driving licence and willingness to travel to the events to initially get them set up. 
• Someone dependable and proactive, capable of independently establishing and leading our operations while collaborating remotely with our U.K based team.  
• Strong organisational and project management skills with the ability to multitask under pressure. 
• Excellent negotiation, communication and interpersonal skills. 
• Budget management experience.
• Proficiency in Google Suite and team collaboration tools. 
• A courageous attitude when it comes to sharing new ideas, ways of working and creative thinking with outputs. 

 Benefits  

• A competitive salary with flexibility based on your experience and skills
• Access to our annual bonus scheme (performance based)
• 10 days annual leave, excluding national holidays. Plus extra time off at Christmas
• Birthday off
• 401k
• Health insurance
• Family leave policy
• A flexible hybrid-working policy
• Covered travel expenses to shows
• Huge opportunities for personal growth and career progression

Job Title: Program Manager

Location: Columbus, OH 43215

Duration: 3 months

Description:

Diversified Systems is searching for a Program Manager who will have the responsibilities listed below.

Responsibilities:

• Manages and coordinates multiple IT and business solution projects whose primary stakeholders are agency executives and organizations responsible for service and product delivery (40%).
• Applies project management methodologies and enforces project standards.
• Directs the development and implementation of project planning documents (e.g., cost management plan, schedule management plan, scope management plan, quality management plan, risk management plan, communication plan, change management plan, implementation plan, procurement management plan, staffing plan).
• Creates and executes project work plans and revises them as needed to meet changing requirements.
• Reviews deliverables and ensures that project documents are complete, current, and archived appropriately.
• Sets and manages client expectations while continually seeking to increase customer satisfaction.
• Facilitates client meetings effectively and communicates relevant project information to leadership.
• Focuses on strategic planning of federal and state mandated projects.
• Develops and implements policies relating to project management.
• Manages enterprise projects for the Office of Information Technology (Client) (45%).
• Develops project scope (e.g., scope planning, definition, verification, and change control).
• Develops plans and executes projects.
• Defines project timelines from beginning to end.
• Outlines project phases and the staff assigned to complete work tasks.
• Manages activity definition, sequencing, duration estimating, schedule development, and schedule control.
• Develops resource plans and estimates costs.
• Develops budgets and controls costs.
• Ensures quality control.
• Oversees staff acquisition and team development.
• Prepares regular reports for senior management and stakeholders.
• Identifies risks and manages risk response control.
• Prepares all closeout activities when a project is completed.
• Promotes project management best practices across the state through project management training, certification, and project mentoring, and by developing guidelines (10%).
• Develops, maintains, and promotes the state's project management methodology.
• Works with Statewide IT Policy to write, implement, and monitor project management policies.
• Performs other related duties as required.
• Attends senior staff meetings and provides presentations to public and private groups.

Requirements:

• 7 years of demonstrated leadership in managing infrastructure-centric initiatives, including server migrations, end-of-life remediation, and data center consolidations.
• 5 years of infrastructure domain knowledge.
• 2 years of proficiency overseeing Azure or AWS deployments, facilitating cloud migrations, and directing Microsoft 365 service projects, including Exchange.
• 2 years of established capability managing disaster recovery efforts and related projects within hybrid and cloud environments.
• 2 years of specialized project management experience in IT/cybersecurity with an emphasis on information security, risk management, and regulatory compliance.
• 2 years of proven success working within large-scale, complex, matrixed, and highly regulated organizations governed by IT policies and standards.
• 5 years of advanced proficiency in Waterfall, Agile, and Hybrid project management methodologies.
• 5 years of extensive experience utilizing the MS Office suite; familiarity with the Broadcom Clarity EPPM tool is considered an asset.
• PMP certification is preferred.