Jobs in El Verano, CA

Commercial Legal Analyst | Leading AI Company| San Francisco, CA | Hybrid Contract — 6 Months | $55–$65/hr

About the Role

A fast-moving, high-profile AI company is hiring a Commercial Legal Analyst to support contract negotiations across the business, from NDAs and vendor agreements to complex strategic partnerships. You will work closely with teams across Sales, Finance, Marketing, and Research, gaining hands-on experience at the intersection of law, business, and technology.

This is an ideal role for someone seriously considering a career in law who is curious, highly organized, a strong writer, and eager to learn in a collaborative environment.

Responsibilities

• Support attorneys with drafting, reviewing, and processing commercial agreements
• Track negotiations, summarize issues, and keep contracts moving to completion
• Partner with internal teams to gather information and support day-to-day legal workflows
• Build, maintain, and improve legal templates, processes, and knowledge resources
• Escalate non-standard or judgment-heavy issues to attorneys as appropriate

Qualifications

• B.A. or B.S. completed
• Excellent attention to detail and strong organizational skills
• Strong writing, communication, and problem-solving ability
• Genuine interest in law, business, and technology
• Ability to manage multiple workstreams and exercise good judgment
• Collaborative, low-ego, team-first mindset

Why This Role

• Rare exposure to cutting-edge AI commercial contracts across IP, data, and research partnerships
• Work directly alongside experienced attorneys in a high-caliber legal environment
• Competitive hourly rate with full-time hours
• Strong resume asset for law school applicants and early-career legal professionals

Note: This position is engaged through a workforce solutions partner and is not a direct employee role. Employment logistics, benefits, and compensation are administered by the staffing partner.

Acquisitions Analyst – Real Estate Investments

San Francisco, CA (Hybrid / Onsite several days per week – Financial District)

We’re partnering with a well‑capitalized, fast‑growing real estate investment firm to hire an Acquisitions Analyst for a newly created role driven by recent acquisitions and portfolio growth. This is an excellent opportunity for someone early in their career who wants hands‑on exposure to real estate investing and underwriting while working closely with a tight‑knit, high‑performing investment team.

This role offers meaningful responsibility, strong mentorship, and long‑term growth potential within a highly active investment platform.

What You’ll Do

• Build and maintain detailed financial models to support acquisition underwriting and valuation
• Assist with sourcing and evaluating new real estate investment opportunities
• Perform market research and investment analysis to support deal decisions
• Support transaction pipeline tracking and reporting
• Assist with due diligence across financial, legal, and operational areas
• Prepare investment memos, presentations, and ad‑hoc analyses for internal stakeholders
• Collaborate cross‑functionally with investment, asset management, finance, and legal teams
• Support special projects as the platform continues to scale through acquisitions

What We’re Looking For

• Bachelor’s degree in Finance, Real Estate, Accounting, Economics, or related field
• 1–3 years of relevant experience in:
• Real estate
• Private equity
• Venture capital
• Financial services
• Investment banking or similar analytical roles
• Strong financial modeling and analytical skills
• Intellectual curiosity and interest in real estate investing
• Ability to work in a collaborative, fast‑paced environment
• Comfortable being onsite in San Francisco several days per week

Why This Role

• Newly created position due to acquisitions and growth
• Direct exposure to real estate investments and deal execution
• High‑visibility role working with experienced investment professionals
• Strong compensation and benefits
• Ideal for someone who wants to build a long‑term career in real estate investing

Compensation

• Base Salary: $80,000 – $100,000
• Bonus: Eligible
• Benefits: Comprehensive and competitive

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Full-Time | Youth Sports, Coaching & Program Development

Help Shape the Future of Basketball at Legarza Sports

Since 1989, Legarza Sports has been a leader in youth basketball in the Bay Area. Generations of players and families have come through our programs, and we are committed to continuing to grow and evolve as the needs of players and parents change.

We’re hiring a Basketball Program Coordinator to help support and expand our basketball programming while working closely with our leadership team. This role offers the opportunity to be part of the ground-level growth of our club basketball program, which launched its first season with 20 teams.

T

he right candidate will combine a passion for coaching with an interest in helping build and grow a program that has already become a trusted name in youth basketball.

About the Role

This is a hybrid role that combines:

• Daytime PE instruction during the school year
• Basketball coaching across after-school classes, camps, leagues, and club teams
• Program development and operational support

You’ll begin by learning Legarza’s philosophies, systems, and teaching methods while coaching and supporting existing programs. Over time, you’ll take on increasing responsibility in areas like curriculum development, coach support, scheduling, and program growth.

This is an ideal opportunity for someone who wants to grow into a leadership role in youth basketball, rather than stepping into a fully built position.

What You’ll Do

Program Leadership & Development

• Help lead and expand Legarza’s basketball camps, classes, leagues, and club teams
• Support the continued growth of our club basketball program
• Contribute to the development and evolution of basketball curriculum and training systems
• Assist with coach development and mentorship
• Collaborate with leadership on program growth and long-term strategy

Coaching & Instruction

• Coach after-school basketball classes, camps, and leagues
• Support and potentially coach within the club basketball program
• Teach PE programs during the school day
• Deliver engaging, high-energy instruction focused on skill development, teamwork, and leadership
• Model strong communication, professionalism, and classroom management

Operations & Growth

• Help coordinate scheduling, staffing, and program logistics
• Support enrollment growth by delivering excellent programs
• Contribute ideas to improve programs as player and family needs evolve

Who We’re Looking For

You may be early in your leadership journey—but you’re serious about growth.

Required

• Basketball playing and/or coaching experience
• Passion for youth development and teaching
• Strong communication and organizational skills
• Willingness to learn, take feedback, and grow into leadership
• High energy, reliability, and professionalism

Preferred (not required)

• Experience coaching camps, teams, or club basketball
• Interest in building and growing a sports program
• Long-term interest in youth sports leadership

If you don’t meet every qualification but feel excited about this opportunity, we still encourage you to apply.

Compensation & Growth

• Starting pay: $25–$26/hour
• Clear opportunities for advancement as the basketball program grows
• Long-term leadership and ownership potential for strong performers
• Compensation scales with responsibility, impact, and program success
• Medical, dental, and vision benefits (for eligible employees)
• Paid holidays and vacation

This role begins at an entry-to-mid level while you learn our systems but offers significant long-term upside for the right person who helps grow and lead the program.

Why Legarza?

• Mission-driven organization focused on leadership, character, and excellence
• Over 35 years of leadership in Bay Area youth basketball
• Proven programs with strong demand and room to innovate
• Supportive team culture with high standards
• Real opportunity to grow alongside the company

Learn more about our philosophy and values:

to Help Build the Next Era of Legarza Basketball?

Apply today and take the first step toward a long-term leadership role in youth basketball.

Pay: From $25.00 per hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Parental leave
• Referral program
• Opportunities for advancement

Work Location: In person

One of Swoons top clients in the Artificial Intelligence space is hiring a Professional Services Sourcing manager to join their team out of San Francisco, CA!

Details:

Location: Hybrid - San Francisco

Rate: $80-$95/hour W2

Duration: 6 months to start with chance of extension

This person will bridge strategic category leadership and day-to-day sourcing execution. This role sits between category coordination and category strategy, with a stronger tilt toward sourcing ownership, supplier strategy, and cross-functional deal execution. It will also be involved in M&A activities, helping to integrate the vendors of acquired companies.

Day to Day:

• Lead end-to-end sourcing for professional services engagements, from intake through negotiation, contracting, and award.
• Negotiate MSAs and ISAs with a wide range of professional services firms and align commercial terms to OpenAI’s risk and governance standards.
• Build and run competitive processes (RFP/RFQ), including scope shaping, bid evaluation, and commercial recommendation development.
• Partner with Legal, Finance, Security, and Extended Workfoce teams to structure agreements that balance speed, flexibility, compliance, and value.
• Standardize sourcing playbooks, rate card approaches, and service taxonomy to reduce fragmentation across the category.
• Build playbooks and repeatable frameworks for M&A-related sourcing and contract integration activities.

Requirements:

• 8+ years of experience in sourcing, category management, procurement, or commercial operations in fast-scaling environments.
• Strong sourcing and negotiation experience across professional services, consulting, or contingent/advisory spend.
• Experience in M&A post merger integration of contracts
• Experience balancing strategic category goals with high-volume, hands-on sourcing execution.

Job Title: ServiceNow Project Manager

Location: Remote/San Francisco, CA

Position Type: Full-time, Direct Hire

Salary Range: $135-150,000 (negotiable based on experience)

Summary:

The ServiceNow Project Manager will oversee the end-to-end implementation of ServiceNow across the organization. The ideal candidate will have a proven track record of successfully leading complex ServiceNow deployments, with a strong preference for experience in the utilities sector. This is a role requiring strategic leadership, cross-functional coordination, and hands-on program management expertise.

Responsibilities:

• Lead the full lifecycle of the ServiceNow implementation program, from planning and design through deployment and stabilization.

• Collaborate with stakeholders across IT, operations, and business units to define requirements, scope, and success criteria.

• Manage vendor relationships, including ServiceNow partners and system integrators.

• Ensure alignment with enterprise architecture, security, and compliance standards.

• Drive change management, training, and communication strategies to support adoption.

Qualifications:

• 7+ years of Project Management experience.

• At least 7+ years experience leading ServiceNow implementations.

• ServiceNow CIS Certifications in two of the three ServiceNow apps is required: ITSM, ITOM and/or SSM.

• Deep understanding of ServiceNow modules such as ITSM, ITOM, CMDB, and SSM.

• Strong leadership and stakeholder management skills.

• Experience managing cross-functional teams and third-party vendors.

• Excellent communication, organizational, and problem-solving skills.

• Must be fluent at using either agile or waterfall project management methodologies.

• Must be able to manage the program to the required budget, in addition to providing budgetary forecast and burndown reports on a scheduled basis.

Company Description

Mojobreak, founded over a decade ago by two passionate sports card enthusiasts, revolutionized the trading card industry by introducing live streaming "breaks." Based on their love for sports cards, Dan and Doug built a business that brought excitement and energy to opening new packs and cases of cards on camera, creating connections and memorable experiences for collectors. Today, continues to thrive with the same enthusiasm, delivering the thrill of discovering rare, one-of-a-kind cards to collectors around the world.

Role Description

We are seeking a dynamic and enthusiastic Live Sports Card Breaker to host live-streamed sports card breaks during night and weekend shifts. This role involves opening boxes and packs of sports cards (NFL, NBA, MLB, and more) on camera, showcasing the cards to an online audience, and driving sales through engaging presentation and interaction. With a strong performance, this position offers the potential to earn a six-figure income through a combination of base pay and bonuses tied to break sales.

Qualifications

• Passion for Sports Cards: Deep knowledge of sports or TCG (NFL, NBA, MLB, etc.) and the sports card hobby, with a willingness to continuously learn about new products and market trends.
• On-Camera Comfort: Confidence and charisma in front of a live audience of 50–150 viewers, with strong presentation and improvisational skills.
• Availability: Ability to work consistently on-site nights and weekends (e.g., 6:00 PM – 2:00 AM PDT), with flexibility for additional hours during high-demand periods.
• Entertainment Skills: High energy, authenticity, and the ability to adapt to a fast-paced, ever-changing environment.
• Technical Proficiency: Familiarity with live-streaming platforms and basic equipment (camera, lighting, microphone); personal streaming setup required if working remotely.
• Organizational Skills: Attention to detail in handling cards, tracking inventory, and fulfilling customer orders.
• Team Player: Collaborative attitude with a focus on enhancing the Mojobreak community and customer experience.

Responsibilities

• Host Live Breaks: Conduct live sports card breaks on platforms like , YouTube, or other streaming services, typically during night hours (6:00 PM – 2:00 AM PDT) and weekends, delivering an entertaining and professional experience.
• Engage the Audience: Interact with viewers in real-time via chat, answering questions, bantering, and building excitement around each reveal.
• Showcase Products: Present sports cards with enthusiasm and knowledge, highlighting key players, rare hits, and collectible value to drive interest and sales.
• Drive Sales: Promote available break spots and products, contributing to revenue goals with the potential to earn commissions on successful sales.
• Stay Informed: Keep up-to-date with sports trends, player performances, card values, and industry releases to provide informed commentary and enhance the viewer experience.
• Card Handling: Sort, sleeve, and organize cards during and after breaks to ensure accurate distribution to customers.
• Team Collaboration: Work closely with the Mojobreak team to coordinate break schedules, manage inventory, and maintain a seamless operation.

Compensation & Benefits

• Base Pay: $20–$25 per hour, depending on experience.
• Performance Bonuses: Additional earnings based on break popularity and customer engagement.
• Perks: Health insurance, access to exclusive sports card products, a fun and passionate team environment, and the chance to turn your hobby into a career. Meet athletes and go to sporting/card events.

Job Type: Full-time

Work Location: In person in Santa Clara, CA

Project Manager I - Platform Implementation Manager - Remote - San Francisco Bay Area

Russell Tobin & Associates is currently seeking a Project Manager I. You will work for one of our well-recognized online mobile food and delivery platform clients. The ideal candidate will have 3-5 years of work experience in onboarding customers to a new software system, implementation, project management and/or account management.

Apply now for immediate consideration!

Contract: through 07/31/2026- likely to be extended

Location: Remote

Pay Rate: $38. per hour on W2

Project Manager I - Platform Implementation Manager

Remote - but would prefer to have workers local in the following locations:

Preferred Location (Preferred, in Priority) New York City, San Francisco

Secondary Location: (Open To): Phoenix, Los Angeles, Denver, Chicago

About the team Client Commerce Platform is Client's first software-as-a-service business unit – offering a suite of products and services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels.

• Within this pod, the Platform Implementation Manager (PIM) Team was created to help our merchants onboard, implement, and grow their business from day one.
• The team supports our merchants after they sign up, through their first weeks live, and delivers top-tier service and support.

We're excited about you because…

• Bachelor's degree or equivalent work experience 3-5 years of work experience in onboarding, implementation, project management and/or account management
• Able to complete tasks accurately, effectively, and on time with superb attention to detail
• Experience working successfully cross-functionally with individual contributors
• Excellent external and internal customer presentation and communication skills
• Tech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineering

On a day to day, this means

• Working closely with the sales and account management teams to get merchants set up for success from day one:
• Setting up kick off calls and project managing the implementation of Online Ordering, mobile apps, loyalty and gift card programs for our merchants, coordinating with several internal teams to ensure merchants are using our products as soon as they sign up for it
• Technical troubleshooting of issues (within merchants websites and internally) Educating our merchants on our products: answering "how to” questions, proactively guiding and educating them through the transition and set up process and providing operational support during the initial weeks of our products usage
• Collecting and registering feedback from merchants on our products

You will report to the Associate Manager, Strategy & Operations, and work within our Commerce Platform organization.

This primarily remote role, prefer someone close to one of our corporate hubs for easy co-working and collaboration across the team on occasion.

You're excited about this opportunity because you will…

• Drive merchant onboardings & implementations with clear, concise communication.
• Deliver strong presentations and handle merchant frustrations with grace and support.
• Train our merchants on Client's Online Ordering product and functionality.
• Leverage your tech-savviness and curiosity to troubleshoot merchants technical issues.
• Become a product expert and cross-functional subject matter expert on Online Ordering.
• Collaborate and support our sales and account management teams with their merchant implementation challenges.
• Share product and operations feedback with our team on a regular basis to share our team's trajectory and product offerings.
• Meet our team's high bar of internal and external service and timeline goals.
• Highlight opportunities for leadership to improve team workflows and merchant success.
• Be able to achieve immediate results and adapt to an evolving work environment.
• Look for ways to improve and want to shape the direction of the company.

Must be authorized to work in the United States

Why Join?

This role offers the chance to impact financial performance, gain exposure to strong leadership principles, and grow professionally—all with competitive pay and potential for long-term engagement.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors

PLEASE READ THIS JOB ANNOUCEMENT IN ITS ENTIRETY. An Alameda County Job Application is required to be considered for ALL County recruitments.

MANAGEMENT ANALYST

Alameda County Health, Housing and Homelessness Services, Flexible Housing Subsidy Pool, is recruiting for a *provisional-project position: Management Analyst

$98,217.60-$131,601.60 Annually

Plus, excellent benefits!

This is provisional-project recruitment.

*Provisional Appointments: For a provisional appointment, a civil service exam is not required. However, to obtain a regular position, the appointee will need to compete successfully in a County Exam when open.

Project positions are generally for a specific, limited duration. Projects can last for five years but may be shorter depending on the project. Newly hired incumbents in project positions do not qualify for retirement.

This position requires CA residency.

*This position is located in Oakland CA, and is available for hybrid work.

Housing and Homelessness Services

Housing & Homelessness Services works to build a robust, integrated, and coordinated system for housing and homelessness services and acts as the County’s point of contact on homelessness strategic planning and program development. Formerly the Office of Homeless Care and Coordination (OHCC), Housing & Homelessness Services (H&H) works to improve health and housing outcomes among people experiencing homelessness.

H&H operates within Alameda County Health and alongside other County agencies and departments, as well as cities, community-based organizations, and other Continuum of Care partners. Housing & Homelessness Services oversees Coordinated Entry and System Access services, the Homeless Management Information System (HMIS), and works with 50+ providers across more than 145 contracts to provide comprehensive crisis response/diversion, interim, and permanent housing services throughout the County’s homelessness response system. Health Care for the Homeless (HCH), which also sits within Housing & Homelessness Services, is a federally designated health center program offering medical, mental health, dental, optometry, pharmacy, and case management services.

Learn more about us!

POSITION

Under direction, to plan, design and conduct operational, policy and programmatic studies; to recommend and assist with the implementation of program, policy and procedure modifications; to assist with the general administrative support of the organizational unit to which assigned; and to do related work as required.

DISTINGUISHING FEATURES

Positions in this class normally independently perform sophisticated research and a variety of operational and policy analysis activities designed to maximize resource utilization and operational effectiveness in the organizational unit to which assigned. This class is distinguished from Senior Management Analyst which regularly provides work direction to a small professional staff. It is further distinguished from the Administrative Specialist and Administrative Services Officer classes in that the focus of the Management Analyst class is on operational and policy research, rather than the provision of ongoing administrative services.

Duties and Responsibilities:

Note: The following are duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Plans analytical studies to be performed; defines and clarifies problem areas; determines research methodology, identifies data sources and designs survey instruments; establishes timeframes for study completion.

2. Assembles required data; designs questionnaires, conducts interviews, makes observations, researches files and literature, surveys other organizations and documents findings.

3. Collects and analyzes information; utilizes computer based and statistical techniques where appropriate; evaluates alternative problem solutions.

4. Makes recommendations for action; prepares narrative and/or statistical reports, including implementation strategies; makes presentations to management or the Board of Supervisors as required.

5. Prepares policies, procedures and other written documentation; monitors legislative and regulatory changes that may affect unit operations and recommends necessary changes.

6. Serves in a consultative role to departmental management on administrative and related issues and strategies; provides significant input into policy, operational and service delivery decisions; assists line management in the implementation and facilitation of policy and programmatic changes.

7. Represents the agency or department and serves as liaison with other County departments and agencies in areas of mutual concern; confers with representatives of governmental, business and community organizations and the public; may serve on a variety of task forces.

8. May assist with or perform specific administrative services such as negotiating and administering contracts for services, assisting with development of the budget, writing grant applications and specifications for proposal, and designing computerized systems and data bases.

9. Interprets and applies a variety of policies, rules and regulations; provides information which may require tact and judgment to employees and others.

10. May direct and review the work of others on a project or day-to-day basis.

11. Operates a variety of standard office equipment including a word processor and/or computer; may drive a County or personal vehicle to attend meetings.

MINIMUM QUALIFICATIONS

EDUCATION:

Equivalent to graduation from a four-year accredited college or university (180 quarter units or 120 semester units) with major coursework in business or public administration, or a field related to the work;

AND

EXPERIENCE:

Equivalent to three years of full-time professional level experience in independently providing complex administrative or management services, including planning, organizing and conducting high level administrative, organizational or related studies, preferably in a public agency setting.

(Additional professional or paraprofessional administrative services experience may be substituted for the education on a year-for-year basis.)

HOW TO APPLY

An Alameda County Application is required to be considered for this position. Please email your cover letter and application to:

Tyler Clark ( )

The application template is available online on Alameda County’s Online Employment Center @

USERS can click on “Fill out an application” to fill out an application template. Once the application is completed, candidates can click on the “Review” tab to “Print My Application” or “SAVE as PDF”. An Alameda County job application must be submitted to to be considered for the position.

Alameda County HCSA is enriched with a diverse workforce. We believe the best way to deliver optimal programs and services to our communities is to hire and promote talents that are representative of the communities we serve. Diverse candidates are strongly encouraged to apply.

BENEFITS

In addition to a competitive salary, employees also enjoy an attractive benefits package with the following elements:

For your Health & Well-Being

• Medical and Dental HMO & PPO Plans
• Vision or Vision Reimbursement
• Basic and Supplemental Life Insurance
• Accidental Death and Dismemberment Insurance
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short and Long -Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness and Legal Services
• Employee Assistance Program

For your Financial Future

• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)
• Annual Cost of Living Adjustments as determined by bargaining units
• May be eligible for Public Service Loan Forgiveness
• May be eligible for up to $3,300 in annual County allowance

For your Work/Life Balance

• 12 paid holidays
• 4 Floating holidays and 7 Management Paid Leave days
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Employee Mortgage Loan Program
• Group Auto/Home Insurance
• Pet Insurance
• Commuter Benefits Program
• Employee Wellness Program
• Employee Discount Program
• Child Care Resources

*Benefit rates are dependent upon the management employee's represented or unrepresented classification.

*Click here to learn more about benefits.

Role: Engagement Manager– Digital Health Experience

Location: Remote (U.S.)

Duration: 6-Month Contract

Working Time Zone: PST (Pacific Time Zone)

Position Overview

We are seeking a Engagement Manager– Digital Health Experience to lead the deployment, adoption, and engagement optimization of mobile digital health applications within the U.S. healthcare ecosystem. This role requires a hands-on professional with strong experience in launching digital health platforms, managing deployments, and driving sustained patient engagement through data-driven engagement strategies.

The ideal candidate will have experience deploying consumer-facing healthcare applications used by patients across providers and payer organizations, while leveraging engagement tools and analytics platforms to improve patient adoption, retention, and usage metrics such as DAU/MAU.

This role will work closely with product, engineering, digital marketing, and care management teams to ensure successful rollout of mobile applications and to design engagement loops that increase patient participation and long-term platform usage.

Key Responsibilities

• Lead deployment and rollout of mobile digital health applications across healthcare provider or payer environments.
• Manage end-to-end implementation and project management of digital health platforms, ensuring successful launches and smooth adoption by patient populations.
• Design and implement patient engagement strategies and engagement loops to drive consistent application usage and retention.
• Utilize engagement platforms such as , Intercom, Mixpanel, or similar tools to design communication workflows, patient messaging, and engagement campaigns.
• Monitor and optimize digital engagement metrics, including DAU, MAU, retention rates, and user engagement trends.
• Analyze user behavior data and analytics to improve patient onboarding, engagement journeys, and digital experience.
• Collaborate with product, analytics, and engineering teams to continuously enhance patient engagement features and workflows.
• Coordinate with healthcare stakeholders to ensure digital tools align with clinical workflows and patient care programs.

Required Qualifications

• Strong experience in deploying and managing digital health applications within healthcare provider or payer environments.
• Hands-on experience in project management and platform implementation for consumer-facing digital products.
• Experience driving user engagement, retention, and adoption for mobile or digital applications.
• Familiarity with engagement platforms such as , Intercom, Mixpanel, or similar customer engagement and analytics tools.
• Experience tracking and optimizing digital engagement metrics such as DAU, MAU, retention, and user lifecycle engagement.
• Strong analytical and problem-solving skills with the ability to translate data insights into engagement improvements.

Preferred Qualifications

• Experience working within digital health, healthcare technology, or healthcare consumer platforms.
• Familiarity with healthcare ecosystems including provider systems, payer platforms, and patient engagement solutions.
• Experience integrating engagement tools with mobile health applications or digital health platforms.
• Background working with health systems, health plans, digital health startups, or healthcare technology consulting firms.

Job Description:

Mandatory to have working experience as SRE manager especially in Retail domain application support ( NOT CLOUD /DevOps)

Must have working knowledge on SRE principles such as Logs, metrics, availability metrics, uptime, ticket tracking, e-com services, ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan, SLA, SLI, SLO

Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any observability tools Prefer DataDog or other tools such as Splunk/Dynatrace/ELK/Grafana). This engagement is a customer using Dynatrace,Splunk, PagerDuty hence it is good to have this expertise

Mandatory to have work experience in leading Level 2/Level 3 application support team based out of IND who provide 24x7 coverage.

Should know how to gather & communicate SRE requirement from customers and define SRE roadmap.

Working experience on how to gather requirements on health of applications, services to monitor, setting service levels.

Must have good knowledge on eCommerce platforms in microservice architecture, Sterling OMS , Retail Applications like XStore.

Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA, PIR etc.

Should have knowledge on building process , framework by following ITSM principles, SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy)

Must know how to work with the Dev team, cross functional teams.

Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms, present to customers and client leaders.

Manage overall SRE delivery, customer focus mindset , closely work with customer leaderships.

Preferred:

Be a client face at customer site collaborating with client leadership.

Ability to clearly communicate and understand a technical idea/concept.

Ability to work in a professional environment while interacting with peers and stakeholders, collaborating with offshore teams.

Excellent written and verbal communications skills.

Motivated, goal driven, influential, innovative, curious, and open minded, fun to work with, collaborator.

Capability to work with people in different time zones.

Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology.

Collaborate with cloud architecture, infrastructure team, project management team, and technology services, management team.

Create and maintain detailed documentation.