Jobs in Coppell, TX

Job Description:

Training Schedule: Day Shift, Monday-Friday, 8 AM-5 PM

Work Location: Onsite

Summary:

As a Call Center Representative in our Outreach team, your responsibility is to cultivate robust customer relationships that foster our clients’ growth while championing the needs of customers by collaborating with the clients’ internal teams. You will serve as a trusted resource for our Business Market and Public Sector customers. This position will closely collaborate with Marketing Sciences, Sales, Contract Management, and other stakeholders to analyze high-risk customers, playing a crucial role in reducing churn and safeguarding our revenue through exceptional communication and strategic engagement. You will work directly with customers to present offers or provide recommendations for account optimization and encourage the use and adoption of online tools. This white glove service role requires excellent customer service skills and the ability to establish strong internal partnerships with Sales, IT, and Finance to create mutually beneficial solutions. As this is a brand-new program, flexibility is a non-negotiable in this role; the ideal candidate will be willing to adapt to the changing demands of our business.

Key Responsibilities Include:

· Utilizing Project Management skills by working closely with the key partners to maintain a continuous flow of information specific to case status, and to identify potential issues and/or opportunities

· Conduct outbound customer outreach (manual and campaign-based) to provide updates, present offers, identify opportunities, and reinforce value.

· Building and nurturing collaborative relationships with support teams while consistently demonstrating professionalism and emotional intelligence

· Turning negative/neutral experiences into positive interactions based on a proactive approach

· Serving as a brand ambassador and advocate for your customers, throughout every contact, highlighting all our clients’ products and services

· Identifying plans and services that would suit customer needs to prevent future contacts

· Turning customer contacts into a sale or a save opportunity with a premium experience

· Demonstrating a high level of critical thinking when making decisions in customer resolution and considering the impact on our brand

· Supporting high-level escalations through the entire customer journey, including pain points, identifying the root cause of concerns, and working quickly to resolve them

· Proactively triaging high-risk accounts, flagging early signs of churn, and collaborating across departments to mitigate risk.

· Provide technical or account assistance in collaboration with Sales and Support teams.

· Document customer interactions thoroughly using CRM tools to ensure alignment and visibility

· Knowledge of and adherence to telemarketing laws

Soft Skills:

· Ability to communicate clearly and compassionately, both verbally and in writing

· Adaptive to changing situations in a competitive market

· Ability to overcome objections while demonstrating genuine empathy

· Genuine interest in people and a desire to help and build relationships with customers

· Comfort navigating change in a dynamic environment with a positive, solutions-oriented mindset.

Required Qualifications:

· White Glove Outreach Customer Service: 1-2 years

· Customer Service, Account Management, or Customer Success: 1-2 years

· Familiarity with CRM systems such as Salesforce or Workflow Manager (WFM), and tools like Microsoft Office

· Experience working in Loyalty/Retention programs with a high understanding and performance with loyalty tools such as Compass & Mysolutions

· Strong analytical skills and attention to detail; ability to recognize patterns and trends in customer behavior.

· Previous experience working in a Secure Workspace (SWS) type environment or white room (no pen, paper, mobile or electronic devices, etc.): 1+ years

Preferred Qualifications:

· One or more years of Technical and Public Sector customer experience: 1+ years

· Experience troubleshooting hardware, software, applications, network, and device issues

· Experience resolving customer issues, billing, and/or handling product Q&A

Ability to commute/relocate:

• Carrollton, TX 75007: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Outreach Customer Service: 2 years (Required)
• CRM software: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Creative Traffic Coordinator - 6+ Month Contract, 40 hours a week Hybrid in Irving, Texas!

Robert Half, Marketing & Creative is looking for a Creative Traffic Coordinator for a contract in the Irving area.

The Creative Traffic Coordinator will be developing and overseeing all project documents, scopes, timelines, specifics, and internal meetings. Creative Traffic Coordinator will be working across ecommerce, performance, product and social teams to gather requirements and loop in feedback. Creative Traffic Coordinator will be working on print and digital projects like email, web, packaging, social, retail and print. Creative Traffic Coordinator will be responsible for marketing campaigns, packaging development and product launches.

Creative Traffic Coordinator - 6+ Month Contract, 40 hours a week Hybrid in Irving, Texas!

Creative Traffic Coordinator - 6 Project Manager MUST have the following to be considered:

• 2+ years of Project Coordination experience, preferably retail or CPG
• Availability to be on-site 3 days IN IRVING
• Project Management software tool experience - MUST have Workfront PM tool
• Both print and digital experience, social, online, websites, landing pages, etc.
• attention to detail and be a problem solver

Payroll Coordinator

Location: Irving, TX (Las Colinas area) – Onsite

Compensation: $31.50/hour ($65,000 annually + overtime eligibility)

About the Opportunity

Our client is a well-established, global organization headquartered in Las Colinas that develops and produces specialized ingredients and sustainable solutions used across a wide range of industries including renewable energy, food production, agriculture, energy, manufacturing, and consumer goods.

With a long-standing history and international operations, the company is known for its stable business model, strong operational footprint, and commitment to innovation and environmental responsibility. The organization maintains a collaborative culture where employees are encouraged to grow their careers while contributing to meaningful work.

This role sits within a supportive payroll team and reports directly to an experienced Payroll Director who is known for being a strong mentor and leader.

Why This Role Is Compelling

• Join a stable, globally recognized organization with a long operational history
• Supportive leadership and mentorship from an experienced Payroll Director
• Collaborative team environment with strong work/life balance
• Competitive hourly compensation with overtime potential
• Comprehensive benefits beginning immediately upon hire
• Generous PTO package and 401(k) with company match
• Long-term career growth opportunities within a large global organization

Position Overview

The Payroll Coordinator will support payroll operations for multiple locations and pay groups, ensuring accurate and timely payroll processing. This role will work closely with internal teams to resolve payroll-related issues, maintain payroll records, and assist with compliance and reporting responsibilities.

The ideal candidate is highly organized, detail-oriented, and comfortable working with payroll systems, data reconciliation, and employee inquiries.

Key Responsibilities

• Process payroll for assigned locations and pay groups using enterprise payroll and workforce management systems
• Review payroll data for accuracy and resolve discrepancies or system upload errors
• Process manual payroll adjustments including new hires, terminations, and recurring pay items
• Assist with payroll deductions, union-related updates, and other payroll changes as needed
• Process off-cycle payroll payments when required
• Maintain payroll records and ensure payroll data is accurate and up to date
• Review payroll audit reports and make corrections where necessary
• Manage returned ACH payments, check reissues, and other payroll-related banking adjustments
• Support garnishment processing and related compliance requirements
• Respond to payroll inquiries from employees and internal stakeholders
• Assist with payroll projects and additional responsibilities as assigned

Minimum Qualifications

• At least 2 years of end-to-end payroll processing experience
• Familiarity with payroll compliance and payroll tax considerations
• Strong attention to detail and organizational skills
• Strong communication skills and ability to collaborate across teams

Preferred Qualifications

• Experience working with enterprise payroll systems such as ADP, UKG/Kronos, SAP, or similar platforms
• Strong Excel skills and comfort working with payroll data
• Strong analytical and problem-solving abilities
• Excellent math and data analysis capabilities
• Ability to manage multiple priorities in a deadline-driven environment
• Self-motivated with strong time management skills

Location: Irving, TX (Las Colinas area)

Schedule: Onsite position

If you are a payroll professional looking to join a stable organization with strong leadership, a supportive team, and long-term growth potential, we would welcome the opportunity to connect.

The Manager - Data Science and Analytics plays a critical role in revenue and margin management for the Merchandising organization by performing various pricing analyses to exceed the financial targets. This highly visible individual will manage the daily and weekly promotions for print and digital marketing vehicles, so to be successful, strong analytical skills and business savviness is vital. This Team Member will develop and use analytics tools to draw insights and provides actionable recommendations while exhibiting higher-order critical thinking under ambiguous situations.

Major Activities

• Machine Learning Forecasting: Maintain, regularly run, and potentially adjust time-series forecasting pipelines with backtesting, accuracy diagnostics, drift detection, and ongoing monitoring.
• Pricing optimization: Maintain, regularly run and potentially adjust pricing/markdown optimization engines (e.g., Gurobi, CP-SAT), including feasibility checks, constraint adjustments, relaxations, and scenario analysis.
• Mathematical modeling: Translate new business rules (e.g., new constraints for pricing) into robust mathematical formulations.
• Production engineering: Maintain a modular codebase across forecasting, optimization, and data workflows; keep ensure code quality, test coverage, and documentation. Maintain overrides to handle data quality issues.
• Reporting & impact measurement: Own reporting for the pricing engine, turn recommendations into stakeholder-ready insights and quantify business impact.
• Cross-functional collaboration: Partner with Merchants and Pricing Advisory to translate business needs into features for retail pricing algorithm
• Develop and implement user-friendly analytics dashboards and tools that perform complex analysis manipulating large data sets to identify actionable business insights
• Initiate, partner with internal teams on process improvement initiatives
• Ad-hoc projects as identified by the supervisor

Other duties as assigned

Preferred Education/Experience

• Bachelor’s Degree or equivalent experience required.
• Advanced MS Excel required.
• Proficiency in forecasting and machine learning: Ability to build and deploy time-series forecasting models including feature engineering and robust backtesting & monitoring.
• Data manipulation and analysis: Strong ability to work with large datasets using Python (pandas/NumPy) and SQL, performing clean feature creation and diagnostic analysis.
• Data Engineering: Previous experience building DBT ETLs on cloud-based warehouses like BigQuery and working in Vertex AI.
• Problem-solving ability: Strong analytical skills to decompose complex business problems, balance solution quality vs runtime, and implement pragmatic fallbacks.
• Master’s degree in economics, data analytics, or math related field preferred

Minimum Type of Experience Required

• 7+ years of relevant work experience

Other

• SQL and Python required, Tableau or Power BI is preferred

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Customer Service Coordinator | Industry-Leading Logistics & Transportation Firm

We’re hiring 6 Customer Service Coordinators in Irving, TX. If you have 2+ years of customer service experience—especially in import/export, transportation, or logistics—this is a great opportunity to join a high‑performing team focused on operational excellence and customer satisfaction.

Shift: Schedule Monday -Friday 1pm to 10pm

What You’ll Do:

• Manage customer inquiries, requests, and order lifecycle activities with accuracy and timeliness
• Maintain department KPIs and support strong customer satisfaction ratings
• Answer incoming calls and monitor customer emails for prompt communication and issue resolution
• Review and resolve database exceptions; research errors and respond to escalated service requests
• Coordinate dispatch activities including driver instructions, delivery confirmations, and follow‑ups
• Proactively collaborate with customers and Sales to support onboarding and new order follow-up
• Maintain detailed and accurate records in proprietary systems
• Enter orders, shipment updates, and tracking information into internal systems
• Trace shipments with carriers including trucking vendors, railroads, and steamship lines
• Perform administrative tasks including typing, document scanning, messaging, and mail distribution
• Update schedules, logs, and daily task lists
• Support departmental initiatives and process improvement projects
• Perform other duties as assigned

What You Bring:

• High school diploma required; associate degree preferred
• 2+ years of customer service experience in import/export, transportation, or logistics
• Basic proficiency in Microsoft Excel, Word, and Outlook
• Ten-key by touch and ability to type 35 WPM
• Excellent verbal, written, and listening skills
• Strong customer service mindset with ability to build professional relationships
• High attention to detail and accuracy in data entry
• Ability to maintain confidentiality with tact and discretion
• Ability to work independently and collaboratively in a team environment

Location: Irving, TX (Onsite)

Pay: $18-$20/hr.

If you have an interest in the Onsite – Customer Service Coordinator, please apply now!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at and . The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-8 MICHAEL).

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Federal FMLA Poster

Federal EPPAC Poster

Excellent opportunity for recent grads and entry-level legal professionals!

Our client, a leading national telecommunications company, is seeking detail-oriented and self-motivated Legal Consultants to join their Subpoena Compliance Team in Irving, TX. This is a 100% in-office position in a fast-paced, high-volume environment focused on civil legal matters.

The ideal candidates will demonstrate strong attention to detail, sound judgment, and the ability to work independently while maintaining strict confidentiality. This is a great opportunity for individuals interested in legal operations and compliance support. The client is looking to have candidates start ASAP, so apply quickly!

Key Responsibilities:

• Accurately enter legal process data into the workflow management system within time limits.
• Validate, log, and respond to civil legal demands for customer records in compliance with applicable laws and company procedures.
• Answer calls on the team’s 800 number and process incoming legal documents.
• Review data for deficiencies or errors, correct incompatibilities, and check output.
• Resolve data issues using standard procedures or escalate to a team lead/supervisor.
• Maintain confidentiality and demonstrate sound judgment in all tasks.
• Perform general administrative duties including copying, filing, sorting, and mail distribution.
• Collaborate effectively with team members while also working independently.

Qualifications:

• 0–3 years of relevant experience.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Proficient typing and transcription skills.
• Solid computer and technical skills.
• Excellent organizational and time management abilities.
• Strong written and verbal communication skills.
• Customer service experience is a plus.
• Willingness to learn basic legal concepts, terminology, and procedures.
• Demonstrated ability to make sound decisions and escalate issues appropriately.
• Legal background, education, experience, or paralegal certificate is a plus but not required.

Now Hiring: Senior Splunk Engineer

Location: Irving, TX (75063)

Duration: 12 Months (Potential Extension)

Role: Contract

About the Role

We’re looking for an experienced Senior Splunk Engineer to lead the administration and optimization of Splunk Enterprise Security in a cloud-hosted environment. If you’re passionate about SIEM operations, security monitoring, and building scalable Splunk architectures, this opportunity is for you!

Required Skills & Experience

5+ years of hands-on Splunk platform administration

Active Splunk Enterprise Certified Admin and/or Splunk ES Certified Admin certification

Experience managing Splunk in AWS / Azure / GCP environments

Strong knowledge of SIEM operations, log management, and event correlation

Advanced SPL (Search Processing Language) skills

Experience with Splunk components:

• Indexers

• Search Heads

• Heavy/Universal Forwarders

• Deployment Servers

• Cluster Management

Familiarity with compliance frameworks: PCI DSS, SOX, NIST CSF

Strong communication skills for collaborating with technical & non-technical stakeholders

Nice to Have

Experience in large-scale retail or high-transaction environments

Knowledge of Splunk SOAR (Phantom) and security automation workflows

Background in Threat Hunting, SOC Operations, or Detection Engineering

Certifications such as CISSP, GIAC (GCIA/GCIH), AWS Security Specialty, AZ-500

Experience with Infrastructure as Code (Terraform, Ansible)

Scripting skills in Python, Bash, or PowerShell

Key Responsibilities

Lead end-to-end administration of Splunk Enterprise Security

Design & manage notable events, risk-based alerting, and threat intelligence integrations

Build and optimize correlation searches, dashboards, and investigations

Onboard enterprise log sources and ensure CIM compliance

Support PCI DSS, SOX, and NIST CSF audit and reporting requirements

Monitor environment health: indexing, search performance, forwarders, licensing

Maintain documentation, runbooks, and troubleshooting guides

Serve as the escalation point for complex Splunk issues

Collaborate with security architecture teams to enhance the overall security ecosystem

Senior Manager, Merchandising Buyer

Home & Gift | Heritage Lifestyle Brand

Dallas, Texas

Some people manage products.

Great merchants build stories customers want to bring into their homes.

We’re partnering with one of the most iconic names in Elevated Western & American craftsmanship, to find a Senior Manager, Merchandising Buyer to create, lead and expand their Home & Gift category.

For more than 140 years, our client has been known for creating some of the finest handcrafted products in the world. Today, the brand is expanding its lifestyle offering, bringing the same attention to detail, heritage craftsmanship, and premium materials into the home.

This is a rare opportunity for a merchant who loves product, understands storytelling through assortment, and wants to help build a category with real visibility and impact.

The Opportunity

In this role, you’ll own the full lifecycle of the Home & Gift assortment—from concept and vendor partnerships through product launch and retail execution.

You’ll work cross-functionally with design, planning, sourcing, marketing, and retail leadership to shape a category that reflects the our clients lifestyle and heritage aesthetic.

This is an opportunity to define what elevated western luxury looks like in the home.

What You'll Do

• Build and manage compelling product assortments aligned with brand strategy and growth goals
• Identify and source premium vendors and artisan partners
• Lead vendor negotiations, costing strategies, and margin management
• Analyze sales trends and customer insights to guide merchandising decisions
• Partner with design and product development to bring new concepts to market
• Oversee product lifecycle from ideation through launch across retail and e-commerce
• Develop reporting and insights to drive category growth and performance
• Lead and mentor a merchandising team member

The Ideal Merchant

The strongest candidates will bring a mix of analytical merchandising discipline and product passion.

You likely have experience in categories such as:

• Home décor
• Lifestyle retail
• Gift or accessories
• Heritage or premium brands

And you’re energized by the opportunity to build something.

Y

ou might currently work with brands like Arhaus, Sundance Catalog, Pendleton Woolen Mills, Ralph Lauren Home, or other lifestyle retailers where craftsmanship and storytelling matter.

What You Bring

• ~10+ years in merchandising, buying, product development, or category management
• Strong financial acumen including margin management and assortment planning
• Experience managing vendor relationships and negotiating product costs
• A strong eye for product and customer trends
• Ability to collaborate across design, sourcing, planning, and marketing teams
• Experience in omnichannel retail environments

Why This Role Stands Out

• High-visibility role shaping a growing lifestyle category
• Opportunity to build new vendor relationships and product assortments
• Work with a heritage brand known for craftsmanship and authenticity
• Collaborative leadership team with strong cross-functional support

Come create something truly new and amazing!

Senior Experience Designer

Location: Irving, TX (Onsite)

Contract Duration: 6-month contract with a strong possibility of extension or conversion to a full-time position.

Position Overview

Our client is seeking a Senior Experience Designer to join their onsite team in Irving, TX. This role requires a strategic, systems-thinking designer who can create scalable, user-centered solutions across complex digital ecosystems.

The ideal candidate has strong expertise in modern design tools, experience working in agile environments, and a proven ability to design enterprise-level or hardware-constrained digital systems.

Required Qualifications

• Bachelor’s degree (4-year degree required)
• 5+ years of relevant experience in UX/Product/Experience Design
• Expertise in modern design and prototyping tools (e.g., Figma, Sketch, Adobe XD, etc.)
• Experience designing enterprise systems or hardware-constrained digital environments
• Strong understanding of responsive and system-based design principles
• Ability to design scalable solutions across multiple devices and contexts
• Experience collaborating closely with Product Managers and Engineering teams in agile environments
• Excellent written, visual, and verbal communication skills

Preferred Qualifications

• Degree in Human-Computer Interaction (HCI) or Computer Science
• Portfolio demonstrating system-level thinking and end-to-end design ownership
• Case studies showing how solutions scaled, evolved, and shipped to production
• Experience working autonomously while influencing outcomes through collaboration
• Experience contributing to or extending design systems
• Background in retail, payments, or compliance-heavy industries is a plus

Responsibilities:

• As a Senior Software Engineer – iOS you are joining a multidisciplinary team of product managers, designers and engineers who create digital products that hundreds of thousands of people experience every day.
• You must have a strong and continuously growing proficiency in iOS application development with Swift and Objective-C.
• This includes actively participating in designing, developing, reviewing, unit testing and releasing apps for iPhone and iPad to drive our digital products.
• The ideal candidate has a passion for code and putting the customer first and delivering an exceptional experience through the creation of extendable and re-usable products.

Required Qualifications:

• 5+ years of experience in iOS App Development using Swift.
• 5+ years of experience integrating RESTful APIs.
• 5+ years of experience writing unit tests using XCTests and XCUITests.
• Experience with offline storage, threading and performance tuning.
• Solid understanding of iOS Human Interface Guidelines.
• A team player with a start-up/intrapreneur mindset.
• Experience with CICD pipeline and deploying apps to Apple App store.
• Excellent written and verbal communications skills. Preferred Qualifications
• Ability to work in an Agile /SCRUM environment.
• Familiar with frameworks such as React Native, Angular and Ionic.
• Familiarity with code versioning tools - Git (Gitlab).
• Exposure to retail industry, experience with e-commerce applications.

Role: Senior Splunk Enterprise Security Engineer

Irving, TX - Onsite, 5 days - Only Locals

5+ years of hands-on experience with Splunk platform administration, with significant

depth in Splunk Enterprise Security.

Active Splunk certifications required: Splunk Enterprise Certified Admin and/or Splunk

ES Certified Admin.

Proven experience managing Splunk deployments in cloud environments (AWS, Azure, PCIor Google Cloud Platform).

Deep understanding of security monitoring, log management, SIEM operations, and

event correlation at enterprise scale.

Working knowledge of PCI DSS, SOX, and NIST CSF compliance frameworks and how

they translate into SIEM use cases and reporting requirements.

Strong SPL (Search Processing Language) proficiency, including complex statistical

commands, lookups, macros, and data models.

Experience with Splunk infrastructure components: indexers, search heads,

heavy/universal forwarders, deployment servers, and cluster management.

Excellent communication skills with the ability to translate complex technical concepts for non-technical stakeholders.

Commercial Loan Servicing Representative III

Hybrid - Irving, TX

12-month Contract (W2), Weekly Pay (40 hours/week)

Calculated Hire is in search of a Commercial Loan Servicing Representative III for our Fortune 100 Financial Services Company. You will be responsible for the following:

Job Description:

You will be supporting day-to-day operations and activities related to servicing commercial ABL loan transactions according to bank policies, procedures, and regulatory requirements. This can include customer/client modifications, account maintenance, rebooking, and purchased receivables management to ensure accuracy through life of transaction.

Responsibilities:

• Lead a variety of servicing activities for complex commercial products

• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations

and company teams as necessary to progress customer-focused needs

• Review and negotiate complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify

procedural modifications

• Serve as an escalation point in the resolution of client issues

• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes

• Coordinate servicing activities to resolve open customer issues, loan and regulatory diligence and on-going portfolio

maintenance; interact with internal and external customers

• Evaluate and upload data into the systems of record

• Research complex business and operational decisions

• Ensure compliance with all policies, procedures, and regulatory requirements

Required Skills:

- Strong experience with Commercial loan servicing

- Familiarity with (ABL) asset-based lending - (look for understanding of tranches, settlements, swinglines, payoffs, restructures, payments, advances, and accruals)

- Familiarity with loan servicing software and MS Office tools (MS Excel).

- Experience reviewing financial data, reconciling accounts, and calculating charges.

- Ability to Review financial data, reconciling accounts, and calculating charges

Overview:

Our client, a Global Fortune 50 organization and one of world’s largest distributors of Healthcare systems, Medical supplies & Pharmaceutical products, seeks an accomplished SOW Specialist.

*** Candidate must be authorized to work in USA without requiring sponsorship ***

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*** Location: Las Colinas (Irving), TX

*** Duration: 12+ months contract w/ possibility of extension

Schedule:

• Schedule: Monday–Friday, 8:00 AM–5:00 PM EST (flexibility available)
• Work Arrangement: Hybrid
• Onsite Requirement: 1–2 days per month onsite

Perks:

• Genuinely awesome team environment
• Monthly in-office networking with lunch and activities
• Opportunity to work with new AI and automation tools

Job Description

The SOW (Statement of Work) Specialist is responsible for the end-to-end management of SOWs and SOW revisions, ensuring timely, accurate, and compliant execution throughout the full contract lifecycle. This role supports Client’s’s Procurement Operations by reviewing, redlining, validating, and initiating approval workflows for SOW contracts, while also coordinating legal reviews as needed.

The SOW Specialist serves as a primary point of contact for stakeholders, suppliers, and internal partners, partnering closely with Sourcing & Procurement (S&P), Legal, Risk, Privacy, and OSW Operations teams to ensure smooth processing and a positive stakeholder experience. Success in this role requires proactive communication, strong collaboration, sound judgment, and a high level of accountability.

Minimum Requirements

• Bachelor’s degree or equivalent experience

Required Skills & Experience

• Proven ability to collaborate in a team environment and build strong cross-functional partnerships
• Experience using the SOW module of Fieldglass or similar VMS tools
• Experience with ServiceNow or similar case management tools
• Strong verbal and written communication skills
• Strong organizational skills with keen attention to detail
• Critical thinking and problem-solving abilities
• Excellent customer service skills
• Ability to manage multiple priorities and meet established timelines

Additional Knowledge & Skills

• 2–4 years of contract management experience
• Ability to influence and motivate others through partnership and professionalism
• Enterprise-first mindset
• Ability to use data and insights to support decision-making and continuous improvement

Responsibilities:

• Own the full lifecycle of SOWs and SOW revisions, ensuring clear, timely, and proactive communication throughout
• Review, redline, and analyze SOW terms and conditions to ensure alignment with procurement standards, rate cards, and company policies
• Initiate and manage approval workflows in Fieldglass, driving timely progression and issue resolution
• Facilitate and coordinate legal reviews when required, ensuring compliance with legal, risk, and privacy requirements
• Partner closely with Sourcing & Procurement teams, shared services partners, and suppliers to deliver consistent, high-quality outcomes
• Serve as the primary point of contact for suppliers and business stakeholders, setting expectations and providing regular status updates
• Route approved, executable SOWs and SOW revisions for signature through DocuSign
• Identify risks, issues, and gaps early, and collaborate with internal teams to resolve them efficiently
• Deliver an outstanding stakeholder experience by taking ownership of issues and ensuring professional resolution
• Support education and adherence to Sourcing & Procurement policies and OSW standards
• Identify opportunities for process improvement and contribute to best practices across OSW SOW operations
• Maintain accountability for the accuracy, quality, and timeliness of all assigned contract activities

Ways of Working

• Operate as an engaged and dependable member of the OSW Operations team
• Communicate proactively, clearly, and professionally with internal partners, suppliers, and stakeholders
• Demonstrate strong ownership and follow-through on commitments
• Collaborate effectively across functions and organizational levels, including senior business leaders
• Embrace feedback and contribute to continuous improvement efforts
• Maintain transparency and consistency in execution and decision-making

Key Relationships

• Sourcing & Procurement teams, including Category Managers, Support Teams, and Contract Specialists
• OSW Operations team members
• Suppliers
• Client’s Business Owners, often senior leaders
• Shared Services partners, including Legal, Risk, and Privacy

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I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Sam Banga

Lead Recruiter

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.