Information Technology Jobs in Cleveland Ohio

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 3

Location: United States; Remote, MST or PST

Experience: Senior Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Advanced Technical Resolution

• 
  
• Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
  
• Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
  
• Proactively identifies and addresses issues prior to customer or executive escalation.
  
• Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
  
• Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
  

Subject Matter Expertise

• 
  
• Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
  
• Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
  
• Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
  
• Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
  

Knowledge Sharing & Enablement

• 
  
• Mentors and provides technical guidance to support engineers across all tiers.
  
• Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
  
• Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
  
• Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
  

Systemic Improvement & Cross-Functional Collaboration

• 
  
• Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
  
• Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
  
• Provides technical input that informs product quality, platform stability, and support scalability.
  
• Represents customer impact and operational risk during cross-functional discussions and incident reviews.
  

Customer & Incident Management

• 
  
• Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
  
• Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
  
• Maintains accountability for case progression, resolution quality, and documentation accuracy.
  

Minimum Qualifications, Education, and Skills

• 
  
• 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
  
• Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
  
• Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
  
• Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
  
• Proficient in SQL database analysis, including complex queries and table structure evaluation.
  
• Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
  
• Experience with cloud platforms such as AWS and/or Azure.
  
• Expertise in containerization and orchestration technologies (Docker, Kubernetes).
  
• Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
  
• Maintains a high standard of customer focus and operational accountability.
  
• Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

• Provide advanced medical care and operational services for Marine Reconnaissance, USMC Special Operations Forces and Navy Special Operations Command personnel, like SWCC and SEALs
• Engage as a team member in direct action, special reconnaissance, foreign internal defense and unconventional warfare

• Rescue patients and deliver emergency care from the back of a helicopter
• Perform aircrew duties and En Route Care (ERC) for routine illness and emergent patients
• Provide relief and assistance in areas ravaged by catastrophic natural disasters
• Support Search and Rescue (SAR), tactical evacuation (TECEVAC), Medical Evacuation (MEDEVAC), casualty evacuation (CASEVAC) and Combat Search & Rescue (CSAR) for Navy and Marine Corps Aviation

• Provide basic medicine and assist medics in prevention and treatment of diving related illnesses, injuries associated with deep sea diving and hyperbaric conditions
• Operate, test and repair all Navy diving equipment
• Perform underwater inspections, harbor/port/ship security inspections, conduct ordnance searches, rescue personnel, engage in special warfare and small boat operations
• Operate Swimmer Delivery Vehicle Dry-Deck Shelter system and submarine Lock-in/Lock-out systems

• Special Operations Independent Duty Corpsman Pipeline (121 weeks)
  Areas of training include but are not limited to basic reconnaissance, airborne operations, combatant diving, demolitions, clinical diagnostics, advanced trauma skills, Advanced Cardiac Life Support (ACLS), basic surgical anesthesia, basic veterinary medicine and basic dental exams.
• Search and Rescue Medical Tech Pipeline (27 weeks)
  Areas of training include but are not limited to advanced fluid resuscitation, administration and management of Advanced Life Support medications, use of emergency medical equipment, rescue and recovery devices and patient handling.
• Medical Deep Sea Diving Tech Pipeline (28 weeks)
  Areas of training include but are not limited to diving physics, scuba and surface-supplied air diving, recognition and treatment of diving related illnesses.

• Vision correctable to 20/20
• Normal color perception
• Pass a physical examination
• 28 years of age or younger
• U.S. citizen eligible for security clearance

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Title: Associate Cloud Engineer

Location: United States; Remote, EST or CST (hybrid if local to Cleveland, OH or Atlanta, GA)

Experience: Associate

Job Function: Cloud Operations

Employment Type: Full-Time

Industry: Computer and Network Security

About the position

The Associate Cloud Engineer supports the operation and maintenance of the organization's cloud infrastructure by executing defined tasks and following established procedures and security best practices.

This role contributes to day-to-day operational activities, including infrastructure deployment, monitoring, patching, and incident triage, while building hands-on experience in a production cloud environment.

Applicants must reside in the United States. US Citizenship required.

Responsibilities

Infrastructure as Code (IaC)

• 
  
• Has hands-on exposure to Infrastructure as Code toolsets used to deploy cloud infrastructure
  
• Works with low-complexity infrastructure code, including writing or enhancing existing definitions
  
• Seeks guidance from more senior engineers for non-routine work
  
• All changes are reviewed prior to implementation
  

Configuration

• 
  
• Works with service management and configuration tools to support server configuration
  
• Has exposure to low-complexity configuration code and established configuration patterns
  
• Non-routine configuration changes require guidance and review from senior team members
  

Task Automation

• 
  
• Applies foundational scripting knowledge using tools such as REST APIs, Azure Automation Runbooks, Azure Function Apps, and DevOps pipelines
  
• Supports low-complexity automation tasks
  
• All automation work is reviewed before implementation
  

Networking

• 
  
• Applies foundational knowledge of general and cloud networking concepts to support a secure hosting environment
  
• Implements networking changes that have been reviewed and approved
  

Monitoring & Alerting

• 
  
• Works with Azure Monitor and related alerting capabilities, including alert rules, action groups, and log analytics
  
• Supports monitoring configuration changes under guidance
  

Patch Management

• 
  
• Participates in patch management activities and routine maintenance efforts
  
• Troubleshoots common patching issues and escalates complex cases as needed
  

PKI Knowledge

• 
  
• Has limited exposure to PKI concepts and the Cloud Engineering role in supporting PKI operations
  
• Performs routine PKI tasks using documented procedures
  
• All PKI-related work is reviewed prior to implementation
  

Product Knowledge

• 
  
• Has exposure toKeyfactor'shosted products and core functionality
  
• Deploys and configures products to a baseline level using documented instructions
  
• Performslow-complexitytroubleshooting with review before changes are applied
  

Minimum Qualifications, Education, and Skills

• 
  
• High School Diploma orequivalent experience
  
• Up to 2 years of related work experience and general knowledge within their functional area
  
• Working knowledge of Microsoft Azure, including native services and tooling
  
• Hands-onexperience with Infrastructure as Code (IaC) and configuration management tools
  
• PowerShell scripting (medium complexity)
  
• Hands-on experience with Windows systems administration, including Windows Roles & Features and Active Directory
  
• Problem-solving skills (low to moderate complexity), with the ability to troubleshoot low to moderately complex issues
  
• Effectivewritten and verbal communication skills with a professional demeanor
  
• Organizational, time-management, and attention-to-detail skills
  
• Ability to collaborate effectively within a team environment
  
• Self-motivated with the ability to complete projectsin a timely manner
  
• Able to thrive in a fast-paced,deadline drivenenvironment. #LI-NA1
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 1

Location: United States; Atlanta

Experience: Associate Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Customer Engagement & Support

• 
  
• Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
  
• Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
  
• Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
  
• Provides accurate and timely case updates in alignment with incident severity and communication standards.
  
• Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
  

Case Ownership & Management

• 
  
• Manages assigned support cases through resolution with appropriate guidance and escalation.
  
• Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
  
• Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
  
• Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
  
• Performs log review and configuration analysis to support root cause identification.
  

Technical Problem Solving & Analysis

• 
  
• Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
  
• Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
  
• Identifies patterns in recurring issues and raises observations to senior team members for review.
  
• Contributes to internal knowledge base articles and documentation to improve support efficiency.
  
• Shares learnings and troubleshooting approaches with the team to build collective knowledge.
  

Product & Domain Knowledge

• 
  
• Demonstrates working knowledge of supported products and underlying technologies.
  
• Resolves routine and moderately complex technical issues within assigned product areas.
  
• Applies product knowledge to evaluate customer environments and configurations with guidance.
  
• Supports customers with standard deployment, configuration, and operational recommendations.
  
• Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
  

Escalation & Incident Support

• 
  
• Follows established escalation procedures to ensure timely resolution and appropriate visibility.
  
• Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
  
• Assists in building and maintaining lab environments as needed to support issue diagnosis.
  

Collaboration & Continuous Improvement

• 
  
• Participates in team knowledge-sharing sessions and enablement activities.
  
• Provides feedback on tools, documentation, and processes to improve support effectiveness.
  
• Collaborates with cross-functional teams as needed to support customer outcomes.
  
• Supports ongoing initiatives to improve workflows, consistency, and customer experience.
  

Minimum Qualifications, Education, and Skills

• 
  
• Bachelor's degree or equivalent practical experience.
  
• 1-3 years of technical support or engineering experience in a customer-facing environment.
  
• Ability to manage multiple support cases with guidance while maintaining service quality.
  
• Strong written and verbal customer communication skills.
  
• Demonstrated commitment to customer satisfaction and continuous learning.
  
• Experience with log analysis and troubleshooting fundamentals.
  
• Working knowledge of database fundamentals, including basic SQL queries.
  
• Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

Benefits:

On the job training, with cross training for other skilled positions and opportunities for advancement. The aerospace business is growing and we are continually training and promoting up from within.

*Medical, Dental, Vision, Retirement savings options, tuition reimbursement, performance increases and career advancement. Award winning team with exceptional work environment.

*Six Paid Statutory Holidays after 90 days probationary period.

*One Week Paid Vacation Bonus after six months / 1960 regular hours.

*Weekly pay by direct deposit.

*Performance Reviews (and compensation reviews)

Job Description:

Responsibilities:

* Under direct supervision, performs a variety of routine laboratory operations in a quality assurance or research setting.

* Duties usually consist of making measurements, performing several routine quantitative and qualitative biological or chemical analytical tests according to standard procedures.

* Assists higher level technicians in setup of laboratory equipment and in recording data for experiments and procedures.

* Requires knowledge in using various instruments to prepare for and perform tests.

* Performs routine and safety program checks and preventive maintenance on instruments.

* This is an entry-level position.

* Typically requires a high school education or equivalent and no prior experience.

Experience:

* 0-3 years.

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Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11)

SAME MISSION, NEW DRIVE!

You love protecting your community and doing your part to keep our nation safe. But maybe you're looking for a change of scenery?

USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11, $63,148 - $120,145 per year
Locality Pay: Varies by duty location.
Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
• Buffalo Sector Stations - Wellesley Island
• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
• El Centro Sector Stations - El Centro, Indio, Calexico
• Grand Forks Sector Stations - Pembina
• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass
• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville
• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford
• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Golden Reserve is looking for an experienced financial advisor. This role will have the opportunity to execute client meetings, design retirement plans and cultivate meaningful client relationships. The expectation will be to establish yourself as a top-tier sales performer while delivering exceptional client service.

We are a full-service RIA and insurance firm, that built our company trying to not just change the financial industry for the retirees we serve – but for the team of financial professionals we hire.

Some of the driving reasons advisors choose Golden Reserve: (1) world-class media-driven marketing allowing us to provide you with pre-qualified leads, (2) flat-fee client pricing and (3) partnerships with estate planning law firms and CPA firms to allow each plan to include legal and tax services for our clients, at no additional cost.

Golden Reserve lead generation is driven by our nation-wide radio and television show (https:// ), dinner workshops, university classes, best-selling book, digital marketing and world-class client services. In a short period of time, we have grown to 40+ offices covering 9 states, and just getting started.

We Provide:

- Salary

o $150,000 - $175,000 salary, based on experience

o Additional uncapped production and bonus compensation

o Guaranteed $25,000 salary bump increase after first 12 months

- Prospects

o You don’t need a book of business – we provide you with pre-qualified leads

- Benefits

o Generous PTO policy, Health & Dental, 401(k) & Life Insurance

We Require:

- Three (3)+ Years of new client selling experience (not servicing and supporting existing clients)

- State Life & Health Insurance Licenses

- FINRA Series 65, or equivalent

- GRIT – we all built this company brick by brick with a blue-collar mindset embracing accountability, ownership, problem-solving and toughness

If you want to help us change the world of finance and are looking for a challenging and rewarding career, please fill out our application and send over your resume.

BUT BEFORE YOU APPLY – learn more about how Golden Reserve is different than other financial firms at Take a look at our CEO’s Amazon bestselling book that defines our company’s culture and mission – Fire Your Financial Advisor : 40 Years of Greed & Exploitation of the American Retiree and How You Can Fight Back (
Requirements:

Compensation details: 15 Yearly Salary

PIa3b2ad7b9a81-31181-39781510

High School Algebra Tutor

Are you passionate about teaching and learning? Are you motivated to make a positive impact in the lives of urban, working-class youth? If yes, this position with SmartStart Education is right for you!

About Us:

So, why choose SmartStart Education? SmartStart Education, LLC is an academic solutions company led by experienced educators. We provide educational staffing solutions for grades K-12. SmartStart partners with districts and schools to provide the best education professionals to fill long-term substitute and administrative staff vacancies.

The Job:

SmartStart Education seeks an Algebra tutor to work with small groups of high school students Monday through Friday. Each small group consists of 1-4 students. Each group consists of students who have been identified as students who are struggling with fundamental math skills (i.e. fact fluency, number identification, addition, subtraction). Students include all grade levels including 9th through 12th. The high school is located in Cleveland, OH.

Job Details:

The position begins promptly on March 9, 2026 and ends on June 5, 2026. The schedule will be 10:00 am through 2:55 pm. Applicants are encouraged to schedule interviews as soon as possible to allow ample time to complete onboarding steps. Failure to do so may result in a position being unavailable.

Qualified Candidates:

If you believe that this position aligns with your qualifications and showcases your exceptional skills, we kindly request your confirmation regarding your ability to meet the following minimum requirements:

• Possession of a bachelor's degree from an accredited institution in any field is mandatory. ***Please note that applications with anticipated graduation dates will not be considered.

• Demonstrated experience of at least one year in teaching or tutoring, either within a school environment or another educational setting.

• Comprehensive understanding of the unique challenges faced by urban students, schools, and communities, encompassing racial disparity, socio-economic disparity, and cultural disparity.

• Mastery of secondary math concepts and skills, substantiating proficiency in the subject matter.

• Display of genuine passion and unwavering commitment towards fostering the success of students.

• Bilingual proficiency in Spanish is preferred, although not required.

• Exemplary punctuality, ensuring timely attendance and adherence to established schedules.

• Proficiency in communication skills, enabling effective and articulate interaction with students, colleagues, and interested parties.

• Ability to comfortably commute to the designated location.

If you are confident in meeting these minimal qualifications, we encourage you to proceed with your application.

Compensation details: 153-168.3

PI4d4dead29151-31181-39883554

Company Overview

Robots & Pencils is a digital innovation consulting firm that partners with organizations to solve meaningful, complex problems through technology, design, and engineering. We move fast, work at the edge of what’s possible, and rely on exceptional people to deliver for our clients.

As we scale across geographies, clients, and delivery models, we are investing in a single executive owner for the entire talent ecosystem — someone who can bring clarity, cohesion, and strategy to how we attract, grow, deploy, and support our people.

Position Overview

Reporting to the COO and overseeing a team of 10+ HR/talent professionals at various levels, the VP of Talent owns all People and Talent functions globally and serves as a core business leader. You will design and lead the systems that allow a highly distributed, remote-first consulting workforce to scale sustainably while delivering exceptional client outcomes.

This is a build-and-lead role for a seasoned executive who understands that in consulting, talent strategy is business strategy.

Scope of Ownership

• Talent Attraction & Resourcing
• Workforce & Capacity Planning
• Resource Management & Deployment
• HR Operations & Compliance (multi-state and international)
• Talent Experience & Engagement
• Performance, Development & Career Pathing
• Compensation & Total Rewards
• Leadership Development & Succession
• People Technology & Data
• Culture, Values & Change Leadership

Key Responsibilities:

Talent Strategy & Executive Partnership

• Define and execute a multi-year talent strategy aligned to company growth, delivery models, and financial goals.
• Act as a trusted advisor to the CEO and executive team on workforce risks, tradeoffs, and opportunities.
• Translate business strategy into talent decisions that support scalability, margin, and client satisfaction.

Resourcing, Workforce Planning & Delivery Alignment

• Set and lead strategic end-to-end resourcing model — from demand forecasting through deployment.
• Partner with Delivery, Sales, and Finance to align pipeline, capacity, and hiring decisions.
• Introduce discipline and visibility to bench management, utilization, and hire-ahead strategies.
• Ensure talent decisions support client delivery excellence, not just headcount growth.

Recruiting & Talent Attraction

• Build and scale a best-in-class talent attraction function capable of supporting rapid growth across roles, regions, and time zones.
• Lead business planning with long term capability needs, shifting the organization from reactive, just-in-time hiring to proactive, planned talent attraction.
• Position the company as the employer of choice in a competitive technical market through a developed employer brand and candidate experience.

HR Operations & Global People Infrastructure

• Oversee all HR operations across multiple states and countries, ensuring compliance, consistency, and scalability.
• Set an employee relations and policy framework that enables performance management and compliance across a distributed workforce.
• Scale talent systems and processes that support remote, global teams while maintaining clarity and fairness.

Talent Experience, Culture & Engagement

• Design a cohesive talent experience across the employee lifecycle — from onboarding through growth and retention – that can scale across multiple locations.
• Strengthen culture in a remote hybrid and distributed fast-growing organization.
• Lead engagement, listening, and action planning efforts that result in real change.

Performance, Development & Leadership

• Design and scale performance management systems that enable a high performance team, aligning individual and team outcomes with overall company strategy.
• Establish and develop clear career frameworks and development pathways that support retention and internal mobility.
• Own leadership development and succession planning ensuring organizational readiness for a scaling organization.

Compensation, Rewards & Equity

• Own compensation strategy, leveling, and pay practices across geographies.
• Ensure total rewards programs are competitive, equitable, and aligned with business priorities.
• Partner closely with Finance on cost modeling and workforce economics.

People Data, Systems & Insight

• Lead people analytics and technology strategy (ATS, HRIS, performance tools).
• Bring clear, actionable insights to leadership — not just reports.
• Use data to inform decisions, anticipate risks, and drive continuous improvement.

Candidate Qualifications:

Experience & Background:

• Degree in Human Resources, Business or a related field.
• 15+ years in Talent / HR leadership with senior executive responsibility.
• Proven experience supporting multi-state and international and fully remote workforces.
• Strong understanding of employment law, compliance, and global people operations.
• Experience with scaling global talent strategies.
• Experience partnering closely with Delivery, Sales, and Finance leaders.
• Prior experience in client delivery environments is strongly preferred.
• Technically savvy, including experience with communications systems such (ex. Slack and SharePoint).
• Excellent leadership, coaching, and communication skills.

You are someone who:

• Is a business leader first, with deep talent expertise.
• Have led end-to-end talent and HR functions at scale, ideally in consulting, professional services, or project-based delivery environments.
• Understand how workforce decisions directly impact delivery quality, utilization, and margin.
• Are comfortable operating across ambiguity, growth, and complexity — including global, remote teams.
• Can build systems from scratch while stabilizing what exists.
• Influence senior leaders with credibility, data, and calm judgment.
• Balance empathy with accountability and clarity.
• Is comfortable with up to 25% travel to our various office hubs.

• Must be flexible to cover both****
  
  

• Welcomes residents and guests in a courteous and friendly manner as they enter the building
• Communicates to the residents regularly via resident newsletters and social media
• Become familiar and provide recommendations to residents on community attractions and local amenities when requested.
• Participates in event marketing
• Provides brochures, floor plans and other collateral to clients
• Completes guest cards, provides mini-tours and acts on leasing behalf during off-hours
• Retrieves packages for residents
• Provides refreshments to residents and guests
• Maintains Concierge Binder
• Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc as described in the binder layout
• Maintains a clean and orderly front desk, lobby area, and storage closets were applicable
• Prepares incident reports and correlating documentation
• Adheres to established policies related to fair housing
• Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
• Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts
  
  

• Must have minimum High School Diploma/GED, social media skills, customer service, and writing skills
• Must have the availability to work a flexible schedule any day of the week
• Strong organizational and time management skills
• Ability to communicate effectively both verbally and written
• Ability to resolve minor problems while maintaining a friendly and professional manner
• Must be team-oriented
  
  

• 401K, with a match!!!!
• Medical
• Dental
• Vision
• Bonus program

Akkodis, Inc. is seeking a Program Manager with direct experience in Mergers & Acquisitions, Integration Management Office (IMO), or Divestiture programs for a role with a global industry leader near Cleveland, OH. The role is mostly onsite and scheduled to run 12 months. The Program Manager will oversee multiple project managers across various workstreams and ensure that all projects deliver the intended business outcomes on time, within scope, and at the expected quality level. Qualifications include 5+ years in program management and direct experience in M&A, Integration Management, or Divestiture.

Salary Range: $80-100 per hour; salary negotiable based on experience, education, geographic location, and other factors

This is a great opportunity with a global employer!

M&A Program Manager Job Responsibilities Include :

• Lead end-to-end delivery of complex M&A integration or separation programs.
• Oversee multiple project managers responsible for individual workstreams.
• Establish overall program governance, decision-making frameworks, and escalation paths.
• Develop and maintain the integrated program plan, including milestones, critical path, and dependencies.
• Ensure all workstreams are progressing against commitments.
• Monitor and ensure on-time delivery of all program outcomes.
• Coordinate Day 1 and Day 100 readiness planning and execution.
• Manage and mentor a team of project managers, business analysts, and cross-functional leads.
• Ensure workstream PMs are properly resourced, aligned, and supported.
• Provide coaching on risk management, planning, and delivery best practices.
• Hold PMs accountable for accurate reporting, progress tracking, and proactive resolution of issues.
• Manage program level RAID items and ensure timely mitigation/escalation.
• Anticipate downstream impacts across workstreams and coordinate solutions.
• Facilitate resolution of cross-functional blockers.
• Maintain transparent communication with leadership regarding risks and program health.
• Serve as the primary point of contact for executive sponsors and senior leadership.
• Prepare and deliver high-quality executive updates, dashboards, and presentations.
• Monitor program budget, forecasts, and financial impacts.
• Track synergy capture (cost savings, revenue growth, operational efficiencies).
• Identify variances or risks related to financial commitments.
• Ensure accurate reporting to Finance and executive leadership.
• Drive stabilization efforts following go-live or Day 1 execution.
• Confirm systems, processes, and operational workflows are functioning as intended.
• Conduct program retrospectives and capture lessons learned.

Qualifications:

• 5+ years of experience in program management or large-scale, cross-functional project leadership.
• Direct experience in Mergers & Acquisitions, Integration Management Office (IMO), or Divestiture programs.
• Proven ability to lead multiple project managers and diverse workstream teams.
• Strong understanding of IT, business operations, financial processes, and organizational change.
• Exceptional leadership, communication, and stakeholder management skills.
• Experience with program governance, RAID management, and complex schedules.
• Ability to lead in ambiguity and influence at all organizational levels.

Preferred but NOT required:

• PMP, PgMP, or equivalent certification.
• Experience in operational transformation or large-scale business integrations.
• Strong knowledge of organizational design, process mapping, and system migrations.
• Experience working with external vendors, consulting partners, or M&A advisory teams.

If you are interested in this onsite Program Manager role near Cleveland, OH, please click APPLY NOW. For other opportunities available at Akkodis go to If you have questions about the position, please contact Kathy Becher at

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.

Commercial Banking Project Manager

Contract Type: 6-Month Contract (Possible Extension)

Location: Hybrid – Columbus, OH; Cleveland, OH; Cincinnati, OH; or Detroit, MI

Work Schedule: Monday–Friday | 8am–5pm

Pay: $60/hr

Start Date: Flexible- ASAP

Overview:

This role supports our client's Commercial Strategy team, driving cross-functional strategic initiatives tied to market expansion, credit improvement, integration support, and process optimization. The team is expanding and looking for a Program Manager who can manage large, high-visibility projects while also supporting the day-to-day execution and coordination of ongoing initiatives.

The ideal candidate brings strong change management expertise, executive communication experience, and the ability to navigate ambiguity while partnering closely with senior leadership to ensure seamless integration and delivery across multiple business lines.

Responsibilities:

• Lead and mobilize strategic initiatives across the Commercial Bank
• Facilitate project planning, execution, and stakeholder alignment
• Oversee process improvement and reporting framework initiatives
• Manage timelines, deliverables, and communications across 20–30 projects
• Partner closely with leadership to drive consistency and accountability
• Support strategic and market deployment efforts across key functions

Required Skills & Experience:

• 5+ years of Project or Program Management experience (large-scale initiatives)
• Proven success leading cross-functional teams in a complex environment
• Strong Change Management expertise (must-have)
• Proficient in PowerPoint and Excel; Visio exposure is a nice to have
• Excellent communication and executive presentation skills
• Background in Banking or Financial Services highly preferred
• PMP certification a plus, not required

Title: Assistant Project Manager

Location: Cleveland, OH

We are in search of a high caliber Assistant Project Manager to join the growing team of a Construction GC/Development firm in Cleveland, OH.

This company is regional and family owned. They are diversified and unique in their approach which gives them the ability to make an impact in multiple sectors of the market.

They have a full pipeline and need to keep growing, but want to be sure they are doing it the RIGHT way with the RIGHT people.

Must haves:

• At least 3 years experience in construction as Project Engineer or Assistant PM
• Commercial construction/development exposure
• Entrepreneurial Mindset

Nice to have:

• Historic Renovation/Mixed-Use/Retail experience

Apply today and join a dynamic work environment with diverse teams and projects.

As a Software Development Engineer in Test, your Responsibility will be working with software engineers to build advanced test suites, create new test harnesses, automate testing and create automated test systems to explore and validate the functional correctness and performance capabilities of our software, as well as their interaction with other systems and infrastructure.

Responsibilities:

• Ability to understand and write code in C# / VB.NET with Visual Studio.
• Executing automated tests on multiple environments using multiple browsers.
• Expanding automation framework to provide additional test capabilities.
• Designing, coding and documenting automated test cases within a defined framework to ensure quality of our product.
• Translating existing manual regression test cases into automated tests.
• Improve, maintain, and execute automated functional, regression, acceptance and performance testing codebase.
• Collaborate with QA manual testers to assist in regression and functional testing when new changes are introduced in the runway environments.
• Analyzing existing systems to find areas for improvement.
• Conducting diagnostic analysis and troubleshooting to resolve complex software issues.
• Evolving automated test framework to achieve higher test throughout, with increased accessibility and test execution flexibility.
• Maintain a solid understanding of QA workflows, automation best practices, and agile methodologies
• Maintain proficiency in application and use of systems, tools, and processes within the Technology department.
• May perform other related duties as negotiated to meet the ongoing needs of the organization.

Qualifications:

• 5+ years of experience in the field or in a related area with 2+ years in a senior/lead role.
• Familiar with commonly-used concepts, practices, and procedures within Software Automation.
• Ability to work concurrently on several projects, each with specific instructions that may differ from project to project.
• Strong interpersonal skills with the ability to work in a collaborative environment as well as independently with minimal supervision.
• Ability to prioritize and meet deadlines.
• Expertise in analyzing, troubleshooting and resolving complex issues.
• Excellent planning and organization skills, with a commitment to delivering on aggressive deadlines.
• Strong verbal and written communication skills.
• Experience testing complex, multi-tiered web-based systems and complex data-driven applications.
• Knowledge of the software development life cycle (SDLC) required; application processing knowledge preferred.
• Experience with SQL programming and database technologies.

The expected salary range for this role is $58,500.00 - USD $90,000.00 Yr.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

There's never been a better time to join Stratus! As the market leader in brand implementation and maintenance, we transform how national brands connect with their customers. From exterior signage & interior branding to site refresh & remodel, from energy & lighting to repair & maintenance solutions, we deliver ideal solutions to meet all our client's branding needs.

From our locations across the country, to our corporate headquarters in Mentor, Ohio, every employee is a stakeholder in Stratus' success. This environment offers endless career opportunities for individuals with a commitment to customer service, focus on execution and bias for action.

Job Summary: Reporting directly to the Vice President, Exterior Signage, the Project Manager leads complex, high‐visibility signage programs from initiation through completion, serving as the primary strategic interface with customers, internal teams, and external partners. This role is accountable for ensuring delivery of multi‐site signage projects that meet scope, schedule, quality, and budget expectations while maintaining exceptional client experience.

The Project Manager influences cross‐functional stakeholders without direct authority, drives operational alignment, and proactively identifies risks, solutions, and process improvements. This is a senior‐level individual contributor role requiring advanced judgment, communication, and relationship‐building skills, particularly with executive‐level customers. Ideal Candidate will have previous experience in the Signage Industry

Duties and Responsibilities

• Lead complex, large‐scale, multi‐site exterior signage programs valued at $3M–$10M+ annually, often involving accelerated timelines or heightened client visibility.
• Serve as the primary customer-facing lead, ensuring clarity of expectations, proactive communication, and alignment of project outcomes with strategic objectives.
• Translate customer goals into actionable project plans, ensuring cross‐functional teams (design, permitting, manufacturing, installation, logistics) operate in coordination.
• Develop and manage comprehensive project schedules, scopes, budgets, and risk mitigation plans with minimal oversight.
• Anticipate operational challenges and implement solutions that drive efficiency, reduce cost, and maintain high quality standards.
• Ensure adherence to technical specifications, permitting requirements, safety standards, and installation best practices common to exterior signage projects.
• Influence internal and external partners—including operations, procurement, field services, and third‐party vendors—to maintain momentum and resolve obstacles.
• Provide high‐level updates and strategic insights to the VP of Exterior Signage and customer leadership, ensuring transparency on risks, opportunities, and milestones.
• Facilitate executive business reviews and customer-facing presentations as the program lead.
• Monitor project financial performance, ensuring profitability through scope control, cost management, and accurate forecasting.
• Identify risks early and implement mitigation plans that protect schedule, budget, and customer satisfaction.
• Maintain strict quality control throughout all project phases including design approval, production, shipment, and installation.
• Build long-term, trusted relationships with key customer stakeholders, positioning the organization as a strategic partner.
• Manage escalations calmly and professionally, resolving issues in a manner that reinforces confidence in the team's capabilities.
• Ensure customer acceptance of deliverables and oversee a smooth transition into ongoing maintenance or closeout.
• Lead project post‐mortems and produce insights to prevent future failures and improve delivery efficiencies.
• Mentor junior project managers by providing guidance, best practices, and support without formal direct reports.
• Contribute to departmental process standardization and continuous improvement initiatives.
• Perform other responsibilities as assigned by the Vice President, Exterior Signage.

Qualifications

• Bachelor's degree in Business, Project Management, Construction Management, or related field (or equivalent experience).
• PMP (Project Management Professional) strongly preferred; CAPM acceptable with significant senior-level experience.
• Demonstrated experience leading multiple complex projects simultaneously.
• Industry knowledge of exterior signage manufacturing, permitting, and installation processes preferred.
• 7+ years project management experience, preferably in exterior signage, construction, or multi-site deployments.
• Proven track record managing large-scale or national programs with complex execution requirements.
• Exceptional communication skills, with the ability to present confidently to customer executives and internal senior leadership.
• Strong understanding of formal project management frameworks with the ability to adapt them to real‐world environments.
• Ability to make strategic decisions with incomplete information in fast‐moving environments.

Travel Requirements

This position is required to travel as an essential function of this role due to the need for in-person interaction with customers, field partners, and/or business stakeholders. Travel may include local, regional, or national destinations and may be conducted via automobile, air, or other modes of transportation. All travel must be pre-approved in accordance with company policy and conducted in compliance with applicable safety and expense guidelines.

Why Work With Us

• Supportive & Friendly Culture
• Manage national accounts for Fortune 500 companies
• Medical, Dental, Vision coverage options
• Flexible Spending & Health Savings Accounts
• Company paid Life Insurance
• 401k with Employer Contribution
• Company paid Short/Long Term Disability
• Generous Paid Time Off program + Holidays
• Career Growth Opportunities and Career Mapping
• Additional perks including Pet Insurance, Employee Assistance Program, Educational Assistance Program, Identity Theft Protection, Critical Illness Plans, Commuter Benefits and various employee discount offerings from our Vendors

eeo/mfdv

Territory Account Manager – Inside Sales

Company Description

IMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use technology to design, develop, and manage complex business projects. As the market leader in North America, we continue to enjoy a great deal of success even in these unprecedented times. Our culture is supportive, dynamic, collaborative, and driven to meet the ever-changing needs of our customers and our employees. If you are looking to make a real difference, we would love to hear from you.

Job Description

You are a hungry and humble sales professional looking for uncapped earning potential. You work for an elite sales management team. You leverage proven leadership, technical, marketing, and support teams. You deploy multiple high value sales efficiency and business intelligence tools. And finally, you believe skills can be learned faster than ambition can be taught.

Realize your financial goals through uncapped commissions, quarterly bonuses, commission accelerators, and a company 401K match. Sales experience is helpful, but hunger, discipline, and intensity matter more. If you are the kind of person that takes full ownership of results, are motivated by winning, growing, and income tied to your performance…then you’ll fit in here. Come surround yourself with competitive, high-energy sales professionals. Are you up to the challenge?

What You’ll Be Doing

• Prospecting and engaging new customers with confidence and persistence
• Learning a repeatable sales process and executing it daily
• Managing a full sales cycle
• Taking coaching seriously and applying feedback immediately
• Competing and raising the bar every month

What We Care About (More Than Your Resume)

• Relentless work ethic - You don’t need to be pushed
• Desire to improve - Willingness to learn
• Coachability - You implement feedback fast
• Resilience - Rejection fuels you, it doesn’t slow you down
• Competitive mindset - You want to win, improve, and earn
• Ownership mentality - You treat the business like it’s yours

What You Get

• Performance-based compensation (uncapped)
• Clear metrics and expectations - no guesswork
• A culture that rewards effort, execution, and results
• Structured training, coaching, and career path
• The opportunity to build a long-term sales career, not just a job

Key Performance Indicators (KPI)

• Client Engagement (Phone, Live/Virtual Meetings, email, MS Teams, Social Media)
• New Opportunities
• Gross Margin quota attainment (Results)

Additional Information

Benefits

Health, Dental, and Vision, Health Savings Account with Employer Matching Contribution, Limited Purpose FSA Account, Medical Flexible Spending Account, Dependent Care Assistance Plan, Short & Long-Term Disability, Wellness Programs, Employee Assistance Program, Group Term Life Insurance, Voluntary Life Insurance, Paid Holidays, Vacation and Sick Leave, 401(k) with company match, Tuition Reimbursement, Service Awards, President’s Club, Circle of Excellence

Total Compensation

• Expected Year 1 Compensation (base salary + commissions): $75,000 - $150,000 Plus)
• Expected Year 2 Compensation (base salary + commissions): $100,000 - $170,000 Plus)

Visit us at for more information.

We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.

We are committed to providing reasonable accommodation for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.

We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the U.S. for any employer without company sponsorship.

The opportunity

Delaware North Sportservice is hiring for seasonal Commissary Leads to join our team at Progressive Field in Cleveland, Ohio. As a Commissary Lead, you will assist management in carrying out daily operations within the warehouse and ensuring the success of the team. If you are looking for a fast-paced role offering opportunity, and potential to learn where your efforts are rewarded, apply now.

Pay

$13.50 - $15.00 / hour

Information on our comprehensive benefits package can be found at .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Leads commissary team, including assigning duties, training, coaching, and counseling, and reporting any associate issues to the manager
• Ensures proper stock and location of products
• Maintains daily awareness of product needs; determines quantities required to adequately stock inventory
• Manages inventory control, including receiving shipments, disposing of outdated material, and cycle counting
• Maintains safety, security, and cleanliness of storage areas, passageways, elevators, and work areas
• Ensures the proper closing of the assigned area

More about you

• Must be at least 21 years old
• At least 1 year of warehouse, food and beverage commissary, or related experience is required
• Previous experience with Excel or similar database management computer systems required
• Strong management skills; ability to delegate and coach others
• Basic math skills

Physical requirements

• Ability to lift and move up to 50 lbs
• Ability to pull heavy carts of stock throughout the facility
• Ability to work in all weather conditions

Shift details

Days
Evenings
Holidays
Weekends
Events
OT as needed

Who we are

Delaware North operates concessions and premium dining at Progressive Field since dating back to 1994. The 35,041-seat venue is home to Major League Baseball's Cleveland Guardians.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

The opportunity

Delaware North Sportservice is hiring seasonal Kitchen Leads to join our team at Progressive Field in Cleveland, Ohio. As a Kitchen Lead, you will ensure the culinary team delivers high-quality food to guests. If you're an experienced Cook who enjoys working in a fast-paced environment and wants to gain leadership experience, apply today!

Pay

$23.00 - $25.00 / hour

Information on our comprehensive benefits package can be found at .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Create weekly dining room menus from personal or established recipes
• Supervise food prep work while maintaining food quality, plate presentation, and sanitation standards
• Verify that all portion sizes, recipes, quality standards, department rules, policies, and procedures are maintained
• Supervise all culinary team members and food production in their area
• Partner with service personnel and restaurant managers to ensure guest satisfaction
• Maintain all kitchen equipment in full working order
• Maintain cleanliness and organization of walk-ins and freezers at all times
• Actively works to maintain food cost within parameters set by Chef and leadership
• Effectively supervise proper breakdown, rotation, labeling, dating, and storage of food. Uses waste control guidelines and records all waste on a spoilage sheet
• Performs opening, closing, and side work duties 

More about you

• At least three years of experience as a Line Cook, including experience as a Supervisor or Lead Line Cook
• Able to perform and work all culinary functions of each workstation 
• Ability to effectively communicate with others in a leadership capacity
• Basic math skills; ability to understand, calculate and follow recipe measurements and proportions
• No college degree required

Physical requirements

• Manual dexterity sufficient to chop, mix, blend, whip a variety of foods and liquids
• Ability to lift and carry large pans from ovens or freezers, weighing up to 50 lbs
• Standing and walking for the entire length of the shift
• Frequently required to reach up to 6-7 feet

Shift details

Days
Evenings
Holidays
Weekends
Events
OT as needed

Who we are

Delaware North operates concessions and premium dining at Progressive Field since dating back to 1994. The 35,041-seat venue is home to Major League Baseball's Cleveland Guardians.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.