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• Set up and operate CNC machines to produce precision parts according to specifications.
• Interpret technical drawings, blueprints, and work instructions to determine machining requirements.
• Perform routine maintenance on machines to ensure optimal performance and minimize downtime.
• Monitor machine operations and make necessary adjustments to maintain quality and meet production targets.
• Inspect finished parts to ensure they meet quality standards and specifications.
• Collaborate with team members to troubleshoot issues and implement process improvements.
• Adhere to safety protocols and maintain a clean and organized work environment.
• Participate in training and development opportunities to enhance skills and knowledge.

• High school diploma or equivalent.
• Certificate or degree in machining or related field preferred.
• Minimum of 2-3 years of relevant machining experience.
• Diploma or AAS degree in the machine trades.
• Proficiency in G/M Code, CAD/CAM, Machinist Math, GD&T, and Inspection methods.
• Demonstrated success in technical math skills (Algebra, Geometry, Trigonometry).
• Ongoing training in relevant technology.

• Demonstrated experience operating CNC machines and interpreting technical drawings.
• Strong mechanical aptitude and attention to detail.
• Excellent problem-solving skills and a commitment to continuous improvement.
• Knowledge of machining tools, materials, and processes.
• Familiarity with quality control principles and inspection techniques.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to work flexible hours and overtime as needed.
• Proficient in using measuring tools with accuracy.
• Strong computer skills, including Microsoft Office, typing, 10-key, and internet navigation.

• Adaptability: Ability to adapt to changing work priorities and environments, demonstrating flexibility and willingness to take on different tasks as directed by the hiring manager.
• Communication Skills: Effective verbal and written communication skills, enabling clear and concise communication with team members and supervisors.
• Safety Consciousness: Commitment to adhering to safety protocols and procedures, ensuring a safe working environment for oneself and others.

• Desire for Learning & Continuous Improvement: Eagerness to learn and develop new skills, with a willingness to participate in training programs and pursue continuous improvement opportunities within the role. Actively seek opportunities to improve efficiency and productivity within assigned tasks, suggesting ideas for process enhancements or workflow optimization.
• Reliability: Dependability in fulfilling assigned tasks and responsibilities consistently, contributing to the overall efficiency and effectiveness of the team.
• Positive Attitude: A constructive and optimistic approach to challenges and tasks, fostering a supportive and encouraging work environment.
• Team Player: Ability to collaborate effectively with colleagues, demonstrating respect, empathy, and cooperation in achieving shared goals.
• Problem-Solving Skills: Capacity to approach issues or obstacles with creativity and resourcefulness, seeking practical solutions to improve processes and outcomes.
• Professionalism: Conducting oneself with professionalism and integrity, adhering to ethical standards and company policies in all interactions and activities.

• Lifting, Carrying, Pushing, and Pulling

• Frequently able to lift or move up to 35lbs
• Occasionally able to lift or move up to 50lbs
• Continuously stand and walk throughout the workday

• Environmental Exposure

• Continuous exposure to indoor manufacturing environment
• Occasional exposure to chemicals and fumes
• Continuous exposure to moderate noise

• Body Movements

• Frequently reach with hands and arms; use hands to manipulate, handle, or feel material
• Continuous use of hands/fingers to grasp, pinch, pull, feel, or handle and manipulate parts and tools
• Frequent repetitive motions

• Vision Abilities

• Continuous requirement of specific vision abilities including close vision, distance vision, color vision, depth perception, and ability to focus.

• Safety Measures

• Continuously wear eye protection (Industry standard safety equipment is provided by the Company, and specific notice is posted in areas where safety equipment is required).
• These physical demands and work environment conditions are essential for the successful execution of the job duties. The Company is committed to providing reasonable accommodation to individuals with disabilities, ensuring an inclusive and accessible workplace.

• Overtime

• May require working additional hours during peak production periods.

Full Stack Engineer, Flourish

Full-Time, New York City

The Opportunity

Our mission is to provide innovative access to financial products that help RIAs secure their clients' financial futures and the Flourish Engineers play a key role in doing just that. We're seeking backend and full-stack engineers to help build a scalable platform. Cross functional collaboration is key to success and you will collaborate with teams across the organization, including Product, Design, Operations and Risk.

You will develop an understanding of at least one business line and partner with product managers and fellow engineers to solve complex business problems with software and deliver commercially feasible solutions. Working with other engineers, you will bring ideas from the whiteboard to reality, providing input to key architectural decisions, extending existing features, developing entirely new services and applications, and performing code reviews. You have working knowledge of distributed systems and application service frameworks, and are excited to work throughout the tech-stack to deliver a delightful experience for customers and coworkers.

The Team

Since 2017, Flourish has been on a mission to help financial advisors evolve from holistic advice to holistic implementation to more fully serve their clients and achieve better outcomes. We focus on independent Registered Investment Advisors (RIAs), delivering financial products that advisors can't easily access today through beautiful, scalable, and easy-to-use technology.

Today, we work with over 900 RIAs that collectively represent more than $1.6T in assets under management across two products — Flourish Annuities and Flourish Cash — and with our recent acquisition of Sora Finance, we'll be adding a lending offering in 2026. Headquartered in New York City, we are an independently-operating, wholly-owned subsidiary of MassMutual Life Insurance Company.

Read on if you are interested in joining a small, highly-collaborative, rapidly-growing startup—backed by the support and stability of a Fortune 500 company.

The Impact

You are an engineer, first and foremost. You can rapidly build products that will delight users, with best practices in terms of both development and security. You thrive in a work environment that requires strong problem solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. You are a strong communicator, explaining complex technical concepts to designers, support, and other engineers is no problem for you.

You possess strong computer science fundamentals: data structures, algorithms, programming languages, distributed systems, and information retrieval. And finally, your accomplishments are much more important than your paper credentials.

The Minimum Qualifications

• Bachelor's Degree in Computer Science, Math, Physics, or Engineering or equivalent working experience
• 3+ years of software engineering experience
• Strong experience designing and building distributed systems
• 3+ years experience programming in Python, Java, Kotlin, or TypeScript
• Solid understanding of modern database technology (Redis, Postgres, RedShift, BigQuery)
• Ability to design intuitive and performant RESTful APIs
• Ability to work independently and as part of a fast moving team
• Ready to learn, but just as ready to teach
• Due to the nature of this position, as part of the background check process, candidates must be able to pass a fingerprint background check to qualify as a fingerprinted person under FINRA. For roles requiring registration, additional regulatory screenings may apply, including a review of Form U5 disclosures and other relevant licensing information.

The Ideal Qualifications

• MS or PhD in Computer Science, Math, Physics or Engineering
• Understanding of common SSO protocols (OAuth, OIDC, SAML)
• Pandas/SciPy/Django experience
• NoSQL experience (We use DynamoDB and Redis)
• Docker/Kubernetes experience
• Open source contributions
• GraphQL experience (We use Apollo + Typescript)
• Interest in financial planning and fintech/insurtech

Essential Job Functions:

Develops, evaluates, and improves manufacturing processes while maintaining compliance to design specifications.

Programming of equipment, creation of CNC code, and tool path simulation.

Primary contact for design engineering or program management on manufacturing processes.

Creates and maintains manufacturing methods, Bill of Materials, and labor standards in ERP system.

Participates in activities related to C.I. and cost reductions/process improvements.

Design, construction, and validation of tooling, fixtures, gages, and equipment.

Workflow / cell design with a focus on waste reduction and process improvement.

Analysis of manufacturing variances to help identify key areas in need of improvement.

Troubleshoot and solve manufacturing problems in a machining environment.

Support Supply Chain and Quality with supplier development activities as needed.

Mentor/guide lower level manufacturing engineers.

Support customer complaints and concerns.

Provide support for Lean manufacturing and continuous improvement initiatives, companywide.

Other duties, reporting, special assignments, or projects as needed and assigned.

Must remain current with, and complete all required training as assigned.

Must adhere to Company Corporate EHS Policy and department, occupation, and task specific safety protocols, including but not limited to Personal Protective Equipment (PPE) requirements.

Qualifications:

5-10 years manufacturing engineering experience.

Minimum 5 years CAD and CAM software experience required. Mastercam preferred.

AutoCAD Inventor 3D modelling or similar software required.

Vericut experience preferred.

Ability to read and interpret complex 2D blueprints and 3D models required.

Working knowledge of GD&T required.

Experience with tooling selection and fixture design required.

Knowledge of both manual and CNC machining equipment, specifically multi-axis (5+) programming experience.

Hands on troubleshooting & problem solving including statistical analysis.

Ability to implement change and train employees in a production floor environment.

Excellent technical, written, and oral communication skills.

Working knowledge of Microsoft products.

Must submit to and satisfactorily pass any pre-employment screening required for employment with the Company.

Must take medical exams required by law, in conjunction with occupation specific activities, the physical work environment, and ongoing industrial hygiene sampling results.

Depending on assignment, may be required to use stairs, remain upright and/or seated for prolonged timeframes, intermittently reposition the body per various tasks performed, and use various tools and work-related supplies.

May be required to perform manual lifting activities, not to exceed a 40lb lift performed by one individual.

Education:

Four-year degree in engineering preferred, but not required (mechanical, aerospace, or manufacturing preferred)

Weeks Group, LLC is a leading construction firm specializing in the development of advanced data center facilities. With a strong commitment to innovation, quality, and client satisfaction, we deliver cutting-edge solutions that address the dynamic needs of the data center industry. As we continue to expand, we are seeking a skilled and experienced Data Center Construction QAQC Manager to join our dream team. We are not headhunters. We don't just put butts in seats. We are a dream team of experts in the industry to thrive from solving problems and getting things done!

Weeks Group's Values:

We Answer the Call

Integrity- Honesty-Trust- Nimbleness

We Don’t Take No for an Answer

Persistence- Determination- Accountable

We Solve Problems

We Work Hard and Reward Well

Within Challenging, Intense Projects

We Expect the Best from Each Other

Teamwork- Communication

We BTFM

Innovative- Disdain for Mediocrity

If you don't have data center experience or don't align with our values, no need to apply.

Employment Type: Full-time-Traveling position option

Project Type: Hyperscale / Mission Critical Data Centers – Brownfield (live campus / retrofit / expansion)

Reports To: Project Director / Director of Construction Operations

Role Summary

We’re hiring an On-Site QA/QC Manager to lead the quality program on brownfield hyperscale data center construction—where safety, uptime, and precision matter as much as speed. You’ll own electrical QA/QC planning and execution, drive rigorous documentation, and ensure installations meet strict client standards, contract requirements, and code while working in/around live critical environments. This role supports readiness for energization, commissioning, and IST with strong change control and zero-surprise turnover.

What You’ll Do

• Own and maintain the Project Quality Plan (PQP) tailored for brownfield constraints (phasing, outages, access controls, change control).
• Build and manage electrical Inspection & Test Plans (ITPs), checklists, and hold/witness points—by system, room, and phase.
• Lead daily QA/QC field execution and verification against IFC drawings, approved submittals, vendor IOMs, RFIs, and method statements.
• Drive quality for the electrical critical path, including (as applicable):
• MV/LV distribution: switchgear, transformers, breakers, relays, terminations
• UPS/battery systems: installation verification, clearances, labeling, startup readiness
• Generators/paralleling gear: interface readiness, documentation capture, punch closure
• Busway/PDUs/RPPs: supports, alignment, tap boxes, labeling, grounding/bonding
• Cable tray/conduit: routing, supports, firestopping, separation, workmanship standards
• Grounding & bonding: integrity verification and as-built accuracy
• Controls/EPMS/BMS electrical interfaces: device placement, labeling, point-to-point readiness (as assigned)
• Enforce brownfield-specific quality disciplines:
• Verify phasing plans and temporary power installs meet requirements
• Maintain as-built accuracy in real time due to live site impacts and field changes
• Coordinate quality gates tied to shutdown windows, cutovers, and turnover milestones
• Manage deficiency systems: NCRs, punch lists, rework prevention, corrective/preventive action (CAPA), re-inspections, and verified closeout.
• Partner tightly with Operations, Controls, Commissioning, and Safety to ensure quality supports uptime protection and controlled energization.
• Own electrical turnover packages: inspection reports, test results, redlines/as-builts, O&Ms, training logs, vendor startup documentation, commissioning support documentation.
• Provide weekly reporting: trends, repeat issues, risk register inputs, and 2–6 week quality look-ahead tied to phasing and outage schedules.

Qualifications

• 7+ years QA/QC experience on mission critical construction with strong electrical focus; brownfield/live siteexperience strongly preferred.
• Proven success running PQP/ITP programs, NCR/punch systems, and turnover documentation on fast-track or phased retrofits.
• Strong ability to interpret one-lines, schematics, control wiring diagrams, specs, and vendor documentation.
• Working knowledge of NEC/NFPA 70 and typical hyperscale QA requirements (labeling standards, documentation rigor, readiness gates).
• Highly organized, strong communicator, and able to coordinate across multiple trades, vendors, and stakeholders in a controlled environment.

Preferred

• Experience supporting cutovers, shutdown windows, energization planning, commissioning readiness, and IST
• Familiarity with NFPA 70E-related interfaces and verification of torque/labeling/test documentation programs
• Certifications: CQM-C, ASQ (CQA/CQE), OSHA 30
• Tools: Procore, ACC/BIM 360, Bluebeam, PlanGrid

What Success Looks Like

• Zero “surprise” quality issues during shutdown windows and cutovers
• Electrical systems pass startup/commissioning on first attempt
• NCR/punch stays controlled and closes quickly ahead of milestones
• Turnover packages are complete, accurate, and accepted without rework

Benefits

• Competitive compensation + bonus potential
• Health/dental/vision, 401(k), PTO
• Per diem/vehicle allowance (if applicable)
• Growth path within hyperscale mission critical delivery

Senior Director, Process Engineering & Contract Manufacturing Scale-Up

Location: Durham, NC (In-Office) 

Reports To: SVP Operations

Applying

To apply directly to this role, please email a non-ChatGPT paragraph explaining why you believe you would be the best fit for this role and attach your resume as a PDF. Applying via email is the only way to be considered.

About Carpe

Carpe is the fastest-growing deodorant brand in the United States. Our team is composed of ~25 incredibly smart people working together in person in downtown Durham, NC. Our office is open, collaborative, and high energy.

We build products that solve real problems for millions of people who struggle with excessive sweating. Our growth over the past several years has been rapid, and we are continuing to expand across retail, ecommerce, and new product categories.

As the company scales, building a strong, reliable, and scalable manufacturing foundation is critical to our long-term success.

The Role

We are seeking a high-ownership process engineering leader with a strong chemical engineering background who thrives in fast-growing environments and enjoys building systems that support scale. This is not a procurement or vendor management role. It is a technical manufacturing role focused on process engineering, scale-up, and improving manufacturing performance.

This role exists to build Carpe’s manufacturing process engineering capability as we expand production across multiple product categories and manufacturing partners. The primary focus is on developing robust, scalable processes that consistently deliver product performance.

This is a hands-on technical role. You will work directly with manufacturing teams to define critical process parameters, troubleshoot production challenges, and improve process reliability as we scale.

You will partner closely with Product Development, Operations, and Quality to translate product innovation into well-defined, scalable manufacturing processes. Success in this role requires the ability to develop long-term process engineering frameworks while also working directly with manufacturing teams to solve technical challenges and improve production performance.

What You’ll Do

Process Engineering & Manufacturing Science

• Build and lead Carpe’s internal manufacturing process engineering capability
• Work directly with contract manufacturing teams to document and refine production processes
• Identify and define critical process parameters that drive product consistency and performance
• Lead process characterization work, including DOE design and execution
• Improve process robustness and repeatability across manufacturing partners
• Troubleshoot complex manufacturing challenges and support manufacturing teams in solving production issues
• Drive continuous improvement initiatives across manufacturing operations

Technology Transfer & Product Scale-Up

• Lead the technical transfer of new products from development into commercial manufacturing
• Work directly with contract manufacturers to scale formulations and processes successfully
• Partner closely with Product Development to translate product specifications into scalable manufacturing processes
• Oversee pilot trials, validation runs, and commercialization readiness for new product launches
• Ensure new products are successfully and reliably launched across manufacturing partners

Manufacturing Performance & Continuous Improvement

• Establish operational metrics and performance tracking across contract manufacturing partners
• Improve manufacturing efficiency, yield, and process reliability
• Lead root cause investigations and corrective actions related to manufacturing issues
• Implement stronger process control and operational discipline across manufacturing partners
• Develop scalable manufacturing frameworks that support continued company growth

Cross-Functional Collaboration

• Partner closely with Product Development to ensure manufacturing processes support product performance requirements
• Collaborate with Quality and Regulatory to ensure manufacturing processes meet compliance and quality standards
• Work with supply chain and planning teams to support production scheduling and inventory needs
• Provide manufacturing insight during product development and innovation planning

Contract Manufacturing Leadership

• Own and manage Carpe’s network of contract manufacturing partners
• Build strong working relationships with technical teams at manufacturing partners
• Improve operational performance across quality, delivery, and cost
• Lead onboarding and qualification of new manufacturing partners as capacity expands
• Ensure manufacturing partners are prepared to support both current production and future growth
• Serve as the primary operational leader responsible for manufacturing performance across the network

Who You Are

• Bachelor’s degree in Chemical Engineering, Manufacturing Engineering, or a related technical discipline
• 10–15+ years of experience in manufacturing, process engineering, or operations leadership within consumer packaged goods, personal care, or related industries
• Experience with emulsions, OTC personal care, or topical formulation manufacturing
• Experience managing contract manufacturing networks and external production partners
• Strong technical background in manufacturing processes and scale-up
• Experience working with highly structured emulsions or shear-sensitive formulations
• Demonstrated ability to build systems, processes, and infrastructure in growing organizations
• Comfortable operating in fast-moving environments where both strategy and hands-on execution are required
• Willing and able to travel a lot (and last minute) 
• Strong engineering instincts and problem-solving ability
• Ability to work directly with manufacturing partners to improve processes and solve technical challenges

Bonus If You Have

• Background in manufacturing engineering or process engineering leadership roles
• Experience scaling products across multiple contract manufacturing sites
• Experience building manufacturing infrastructure in high-growth CPG environments

What You’ll Get

• Direct collaboration with senior leadership as we scale the business
• Opportunity to build and own Carpe’s manufacturing infrastructure during a major growth phase
• Competitive compensation based on experience and level
• Health, vision, and dental coverage
• Flexible PTO
• A front-row seat to the growth of one of the most disruptive brands in body care



Applying

To apply directly to this role, please email a non-ChatGPT paragraph explaining why you believe you would be the best fit for this role and attach your resume as a PDF. Applying via email is the only way to be considered.

Location: Durham, NC (In-Office)

Department: Operations

Reports To: SVP Operations

Applying

To apply directly to this role, please email a non-ChatGPT paragraph explaining why you believe you would be the best fit for this role and attach your resume as a PDF. Applying via email is the only way to be considered.

About Carpe

Carpe is the fastest-growing deodorant brand in the United States. Our team is composed of ~25 incredibly smart people working together in person in downtown Durham, NC. Our office is open, collaborative, and high energy.

We build products that solve real problems for millions of people who struggle with excessive sweating. Our growth over the past several years has been rapid, and we are continuing to expand across retail, ecommerce, and new product categories.

As the company scales, building a strong, reliable, and scalable manufacturing foundation is critical to our long-term success.

The Role

We are seeking a high-ownership manufacturing leader with a strong chemical engineering or process engineering background who thrives in complex, fast-growing environments and enjoys building systems that support scale.

This role exists to build and lead Carpe’s contract manufacturing and process engineering capability as the company rapidly expands production across multiple product categories and retail partners.

While this role carries meaningful strategic responsibility, it is also deeply operational and hands-on. You will work directly with contract manufacturers to strengthen processes, improve manufacturing performance, and ensure Carpe products are produced consistently and reliably at scale.

This is a build-and-own role, not a delegation role. You will engage directly with the technical teams at contract manufacturing partners, travel up to 50% as needed, and work hands-on to improve processes, troubleshoot manufacturing challenges, and scale production.

You will partner closely with Product Development, Operations, Quality, and Supply Chain to translate product innovation into robust, scalable manufacturing processes.

Success in this role requires the ability to operate at multiple levels simultaneously—driving long-term manufacturing strategy while also working directly with manufacturing partners to solve technical challenges and strengthen operational performance.

What You’ll Do

Contract Manufacturing Leadership

●     Own and manage Carpe’s network of contract manufacturing partners

●     Build strong working relationships with technical teams at manufacturing partners

●     Improve operational performance across quality, delivery, and cost

●     Lead onboarding and qualification of new manufacturing partners as capacity expands

●     Ensure manufacturing partners are prepared to support both current production and future growth

●     Serve as the primary operational leader responsible for manufacturing performance across the network

Process Engineering & Manufacturing Science

●     Build and lead Carpe’s internal manufacturing process engineering capability

●     Work directly with contract manufacturing teams to document and refine production processes

●     Identify and define critical process parameters that drive product consistency and performance

●     Lead process characterization work, including DOE design and execution

●     Improve process robustness and repeatability across manufacturing partners

●     Troubleshoot complex manufacturing challenges and support manufacturing teams in solving production issues

●     Drive continuous improvement initiatives across manufacturing operations

Technology Transfer & Product Scale-Up

●     Lead the technical transfer of new products from development into commercial manufacturing

●     Work directly with contract manufacturers to scale formulations and processes successfully

●     Partner closely with Product Development to translate product specifications into scalable manufacturing processes

●     Oversee pilot trials, validation runs, and commercialization readiness for new product launches

●     Ensure new products are successfully and reliably launched across manufacturing partners

Manufacturing Performance & Continuous Improvement

●     Establish operational metrics and performance tracking across contract manufacturing partners

●     Improve manufacturing efficiency, yield, and process reliability

●     Lead root cause investigations and corrective actions related to manufacturing issues

●     Implement stronger process control and operational discipline across manufacturing partners

●     Develop scalable manufacturing frameworks that support continued company growth

Cross-Functional Collaboration

●     Partner closely with Product Development to ensure manufacturing processes support product performance requirements

●     Collaborate with Quality and Regulatory to ensure manufacturing processes meet compliance and quality standards

●     Work with supply chain and planning teams to support production scheduling and inventory needs

●     Provide manufacturing insight during product development and innovation planning

Who You Are

●     Bachelor’s degree in Chemical Engineering, Manufacturing Engineering, or a related technical discipline

●     10–15+ years of experience in manufacturing, process engineering, or operations leadership within consumer packaged goods, personal care, or related industries

●     Experience managing contract manufacturing networks and external production partners

●     Strong technical background in manufacturing processes and scale-up

●     Experience working with highly structured emulsions or shear-sensitive formulations

●     Demonstrated ability to build systems, processes, and infrastructure in growing organizations

●     Comfortable operating in fast-moving environments where both strategy and hands-on execution are required

●     Willing and able to travel a lot (and last minute)

●     Strong engineering instincts and problem-solving ability

●     Ability to work directly with manufacturing partners to improve processes and solve technical challenges

Bonus If You Have

●     Experience with emulsions, OTC personal care, or topical formulation manufacturing

●     Background in manufacturing engineering or process engineering leadership roles

●     Experience scaling products across multiple contract manufacturing sites

●     Experience building manufacturing infrastructure in high-growth CPG environments

What You’ll Get

●     Direct collaboration with senior leadership as we scale the business

●     Opportunity to build and own Carpe’s manufacturing infrastructure during a major growth phase

●     Competitive compensation based on experience and level

●     Health, vision, and dental coverage

●     Flexible PTO

●     A front-row seat to the growth of one of the most disruptive brands in body care

Applying

To apply directly to this role, please email a non-ChatGPT paragraph explaining why you believe you would be the best fit for this role and attach your resume as a PDF. Applying via email is the only way to be considered.

Product Manager

How this Role Makes an Impact

ImagineSoftware is a growing company, and we are looking for an experienced Product Manager to join us! The Product Manager is a vital role in shaping our product strategy and driving solutions that deliver real impact for customers and the business. This position will partner with engineering, design, and cross-functional teams to align priorities, execute high-quality product releases, and ensure strong adoption across our client base. By combining customer insights with market expertise, the Product Manager will provide the vision and structure needed to enhance our offerings and support continued growth.

This is an ideal position for someone who thrives in changing environments and can build the roadmap to create innovative product offerings. We are an innovative company that evolves quickly, so come ready to contribute and learn at a fast pace!

Essential Duties

Product Strategy & Vision

• Identify customer and market needs through research, data analysis, and stakeholder input.
• Prioritize opportunities and initiatives to maximize business and customer impact.

Product Development & Execution

• Translate product strategy into detailed requirements, user stories, and acceptance criteria.
• Work closely with engineering, design, and other teams to deliver high-quality products on time.
• Manage the product backlog, ensuring clarity, prioritization, and alignment with roadmap goals.
• Monitor product performance post-launch, iterating and improving based on data and feedback.

Cross-Functional Collaboration

• Partner with sales, marketing, operations, and customer success teams to drive adoption and ensure customer satisfaction.
• Serve as the primary point of contact for product questions and decisions.
• Act as product SME, conducting product demonstrations and assisting revenue and concierge teams as needed.
• Align internal stakeholders around product goals and outcomes.

Customer Advocacy & Market Insight

• Act as the voice of the customer, incorporating their needs and experiences into product decisions.
• Stay ahead of market trends, competitor offerings, and emerging technologies.
• Conduct user research, gather feedback, and analyze data to continuously refine the product.
• Other duties as assigned

Education and/or Experience Needed

• University degree or college diploma in the field of Business or Information Technology.
• 5+ years’ direct work experience in a product management, program management, or a related role

Qualifications You Must Have

• Excellent project management, coordination, and organization skills
• Ability to work well with clients and colleagues through a variety of communication methods
• Exceptional customer service and presentation skills
• Experience demonstrating products both internally and externally
• Must be a self-starter with the ability to solve problems
• Experience collecting feature functionality requests from clients and organizing, prioritizing and working with development teams to implement
• Basic-to-Intermediate level knowledge of SQL, database environments, and code trouble-shooting preferred
• Strong analytical, problem-solving, and strategic thinking skills.
• Excellent communication and collaboration abilities, with experience influencing stakeholders.
• Experience working with agile development teams and tools
• Comfort with data analysis and metrics-driven decision-making.
• Deep understanding of assigned product suite

Employment Type

• Full-Time, Exempt

Reporting Structure

• Chief Product Officer

Work Environment

• Working conditions are normal for an office environment. The position may require working extended hours and working during some weekends.
• Charlotte, NC preferred

At ImagineSoftware, we have a role to play in contributing to an inclusive world. We work every day to lead with our values and beliefs that enable you to develop your potential and bring your full self to the workplace. Our culture of diversity and inclusion enables more creative thinking and better ideas for addressing a more diverse market. We hire driven people from all backgrounds because it makes us a great company, and because it’s the right thing to do. If you share these values, you will find a home at ImagineSoftware.

Job Title: RCM Client Billing Manager

Department: Revenue Cycle Management (RCM)

Location: Onsite, Gilbert, AZ (preferred) or Remote

Compensation: $80K - $85K

Position Summary

The RCM Client Billing Manager is responsible for overseeing and optimizing the client daily billing operations, support denial management strategy, drive accountability across billing workflow within the Revenue Cycle Management department. This role ensures accurate, timely billing, client account management, revenue reporting, and compliance with contractual agreements. This role involves establishing and enforcing billing policies, overseeing accounts receivable, and ensuring the accuracy and timeliness of all billing-related activities.

Key Responsibilities

Client Billing & Revenue Management

• Oversee client billing in accordance with contractual terms.
• Ensure proper billing methodologies (percentage of collections, flat fee, hybrid models, etc.) are applied correctly.
• Monitor accounts receivable and follow up on outstanding patient balances.
• Reconcile revenue reports and validate billing data for accuracy and completeness.
• Manage month-end close processes related to client billing.

Client Relationship Management

• Serve as primary point of contact for client billing inquiries and issue resolution.
• Partner with clients to review statements, payment trends, and revenue performance.
• Conduct regular billing review meetings with clients as needed.
• Ensure high levels of client satisfaction through timely and professional communication.

Reporting & Financial Analysis

• Ability to create and interpret data analytics and reporting.
• Monitor key performance indicators (KPIs) related to revenue cycle management and implement strategies for continuous improvement.
• Identify discrepancies and implement corrective actions.
• Provide executive-level reporting to leadership.

Compliance & Process Improvement

• Ensure compliance with healthcare regulations, contractual obligations, and internal controls.
• Develop and maintain billing policies and procedures.
• Identify automation opportunities and workflow efficiencies.
• Support audits and documentation requests.

Team Leadership

• Supervise billing staff.
• Provide training, performance management, and professional development.
• Foster a culture of accountability, accuracy, and continuous improvement.

Qualifications

Education

• Bachelor’s degree in Finance, Accounting, Healthcare Administration, Business, or related field required (Master’s preferred).

Experience

• 5+ years of progressive experience in Revenue Cycle Management.
• 3+ year prior supervisory or management experience preferred.
• Experience with physician services billing strongly preferred.

Skills & Competencies

• Strong knowledge of healthcare billing, coding, insurance claims, and collections processes
• Exceptional Excel knowledge base and skill set required, including pivot tables.
• Proficiency in RCM systems, EHR, clearing house, and financial reporting tools.
• Excellent leadership, communication, and problem solving skills
• Excellent analytical and problem-solving skills.
• Strong client-facing communication skills.
• High attention to detail and organizational skills.

Preferred Qualifications

• Experience in multi-state healthcare organizations.
• CPA, HFMA certification, or related credential preferred.
• Knowledge of value-based care or risk-based contracts is a plus.

Join our team as a Facility Operations Manager at Monadnock Community Hospital. At our community hospital, facilities operations are more than maintaining buildings — it’s about creating a safe, healing environment where care can thrive. As our next Facilities Operations Manager, you won’t just oversee systems and infrastructure; you’ll play a critical leadership role in supporting the comfort of every patient, and every team member who walks through our doors. This full-time position comes with competitive compensation and robust benefits.

Be part of something bigger

Monadnock Community Hospital is seeking a seasoned facilities professional with deep technical expertise in HVAC systems, complemented by working knowledge of plumbing, electrical systems, and building automation/controls — ideally within a healthcare setting.

The ideal candidate brings 10+ years of progressive experience in the skilled trades, along with several years of proven leadership overseeing maintenance teams and operational repair projects. Strong supervisory experience is essential, with the ability to guide staff, prioritize complex workloads, and ensure projects are completed safely, efficiently, and in alignment with regulatory standards.

This is an opportunity for a hands-on leader who combines technical experience with the ability to inspire a team and support a mission-driven healthcare environment.

This position offers the opportunity to lead daily operations across our main campus and satellite properties, including oversight of our boiler and generator power plant, building infrastructure systems, and hospital grounds. You’ll guide a skilled maintenance team, coordinate preventive and corrective maintenance, and ensure continuous readiness for regulatory surveys — all while fostering a culture of safety, efficiency, and accountability. In a healthcare setting, reliability is everything. Your leadership will directly support uninterrupted patient care and the comfort and confidence of our staff and visitors.

Beyond day-to-day operations, this role provides meaningful strategic impact. You’ll manage vendor partnerships, oversee operational projects, and collaborate on long-term capital planning and sustainability initiatives that shape the future of our organization. Reporting to the Director of Facilities Operations, you’ll serve as a key contributor in strengthening infrastructure, modernizing systems, and ensuring our hospital remains a resilient, forward-thinking cornerstone of the community.

If you’re a hands-on leader who thrives in complex environments and takes pride in mission-driven work, this is your opportunity to make a lasting difference — not just in facilities management, but in the health and wellbeing of an entire community.

Join our team and contribute to the mission of our small non-profit hospital, where every employee plays a vital role in providing quality healthcare to our community.

Responsibilities:

• Lead comprehensive facilities oversight across HVAC, plumbing, electrical, life safety, medical gas, and critical building infrastructure systems in a mission-driven healthcare environment.
• Drive operational excellence by ensuring timely completion of work orders and preventive maintenance through effective management of our computerized maintenance management system (CMMS).
• Inspire and direct a skilled maintenance team, overseeing equipment installation, repairs, and proactive maintenance that keeps our hospital running safely and efficiently.
• Serve as the go-to technical expert, analyzing and troubleshooting complex building systems and recommending strategic, cost-effective solutions.
• Act as a trusted advisor to leadership, bridging hands-on facilities expertise with director- and executive-level decision-making.
• Champion regulatory compliance and survey readiness, maintaining continuous preparedness for unannounced inspections and accreditation reviews.
• Represent the organization with regulatory agencies, including NH DES, Life Safety Code inspectors, and the EPA, ensuring environmental and life safety standards are consistently met.
• Design and optimize the CMMS program structure, including asset hierarchy, preventive maintenance templates, reporting, and KPI tracking — achieving critical PM completion rates above 90% monthly.
• Lead energy management and sustainability initiatives, including Energy Star participation, energy rebate programs, emissions monitoring, and state inspections.
• Oversee asset lifecycle management, partnering with leadership on capital planning, equipment replacement, upgrades, and infrastructure improvements.
• Build and strengthen a high-performing team, helping select and develop staff who align with the organization’s technical standards, leadership competencies, and core values.

Working Hours:

• Typical hours are 7am – 4pm Monday – Friday with occasional weekend project work which will be balanced. Secondary on call representative after the on-call maintenance staff.

Salary:

Competitive salary based on experience.

Travel Details:

• Must have valid driver's license, ability to occasionally drop off equipment or pickup during urgent needs/times.

Work experience:

• 10+ years in facilities maintenance operations, or related field, with at least 2-3 years in a supervisory or management role; healthcare setting strongly preferred.
• Work experience in related trades or facilities maintenance and repair environment strongly preferred.
• Experience in Joint Commission/CMS survey prep preferred.
• Ability to interpret blueprints, construction docs, and CAD drawings.

Education:

Associate’s degree or equivalent combination of education and work experience. HVAC certification preferred but not required.

Skills:

• Technical Building Systems Expertise: Profound knowledge of HVAC, electrical systems, plumbing, and specialized medical equipment support is vital for maintaining hospital operations.
• Regulatory Compliance & Safety: In-depth understanding of healthcare safety regulations, environmental health standards, and compliance with CMS (state-level) or the Joint Commission requirements.
• Crisis Management & Problem-Solving: Ability to handle emergency situations (e.g., power outages, equipment failure) with speed and calm to ensure patient safety and minimize disruptions.
• Vendor & Contract Management: Skill in negotiating with vendors, overseeing contractors, and managing budgets effectively.
• Leadership & Communication: Strong ability to coordinate teams, foster collaboration, and communicate clearly with both technical staff and executive management.
• Technology Proficiency: Proficiency in Computerized Maintenance Management Systems (CMMS) and Computer-Aided Facilities Management (CAFM) software to manage assets and work orders. Proficient in MS Office suite including Work, Excel, Outlook, and PowerPoint.

Key Qualifications & Traits:

• Organizational Skills: Managing multiple projects, maintenance schedules, and daily operations concurrently.
• Strategic Planning: Long-term planning for facility upgrades, sustainability, and resilience.
• Adaptability: Capacity to adapt to new technologies and changing healthcare regulations.

Behaviors:

• Proactive Planning & Prevention: Instead of just "putting out fires," top candidate lives by a proactive stance by implementing preventive maintenance schedules. Strong focus on reducing reactive repairs, minimizing downtime, and extending asset life.
• Safety-First Mentality: Ensuring the safety of occupants is the top priority. This involves conducting regular safety audits, staying updated on OSHA and local compliance, and maintaining robust building infrastructure emergency preparedness plans.
• Data-Driven Decision Making: Use metrics and Facility Management (FM) software (CMMS) to track work orders, preventive maintenance, and cost of maintaining assets. Showing your "work" with data helps justify costs and strategic investments to executives.
• Sustainability Stewardship: Actively seek energy-efficient upgrades (like LED lighting or HVAC optimization) to reduce both environmental impact and long-term operational costs.

Interpersonal & Leadership Behaviors

• "People-First" Communication: Ops Manager interact with everyone from C-suite executives to external contractors. Successful Operations Manager "talk with people, not at them," using bidirectional communication to ensure all parties are aligned.
• Empowerment Over Micromanagement: Trust your technicians and staff to do their jobs without constant oversight. A high-performing leader will provide the necessary tools and training, then allow their team autonomy to solve problems.
• Emotional Intelligence & Empathy: Recognize the diverse needs of building users (e.g., different workspace preferences across generations). Showing empathy and fostering a more inclusive workplace culture.
• Humility: FM is often a "thankless" job where success is marked by everything running so smoothly that no one notices. The best Ops Manager find personal satisfaction in this behind-the-scenes success.

Monadnock Community Hospital is a nonprofit community hospital dedicated to providing accessible, high-quality, and compassionate healthcare services to our community members. With a commitment to improving the health and well-being of our patients, we prioritize excellence in care delivery while fostering a supportive and inclusive environment for our staff.

MCH offers a supportive and collaborative work environment. If you're a passionate and team-oriented individual seeking a rewarding career, we encourage you to apply!

• Creating of Purchase orders,
• Tracking Client related costs,
• Communicating with cross functional team members,
• Ordering of campus supplies from a variety of vendors,
• Responsible for coding and inputting daily, weekly, and monthly invoices,
• Serve as main point of contact for vendors and suppliers,
• Interact with various vendors to ensure necessary resources/supplies are stocked, including office supply companies, coffee, kitchen/break room supplies, and process invoices
• Provide support for company sponsored events
• Assist with managing company records per the Record Retention Policy, this includes company client contracts, Master Service Agreements, and other documents.
• Assist in planning, organizing, and coordinating various projects, programs, and services.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.
  
  

• Travel (0%)
• Hours (40 hours per week, Monday – Friday)
  
  

• High-school Diploma required, some college preferred with an emphasis on finance or supply chain.
• 2 years of job-related experience
• Ability to effectively communicate with all levels of the organization,
• Strong customer service focus
• Ability to maintain confidentiality
• Ability to work both independently and in a team environment
• Ability to balance multiple projects, to quickly prioritize a variety of responsibilities, to be flexible and to adjust to changing priorities needed
• Demonstrated ability to be action/results oriented
• Ability to meet deadlines and work with limited supervision
• Excellent organizational skills and attention to detail.
• Focuses on results in a professional, ethical, and responsible manner when dealing with customers, vendors, team members, and others
• Accepts being accountable and responsible in work practices and expectations
• Produces deliverable items accurately and on time
• Fosters a collaborative, team-oriented attitude. Communicates effectively with others with clarity and transparency
• Uses innovative critical, creative and analytical thought processes to evaluate and solve issues
• Seeks assistance to solve issues and acquire needed information
• Strong computer skills with advanced knowledge of Microsoft Word, Excel, PowerPoint, and Visio
  
  

• Bachelor’s degree
• 5 years of office management experience with support of high-level executives