Wrap It Storage Cable Guides Jobs in Usa

** Candidate Should be Local to Sacramento, CA Area **

** Healthcare Public Sector Experience Required

Mandatory Qualifications (M)

• Project Management Experience
• Seven (7) years of full-time equivalent broad, extensive, and progressively responsible experience applying project management principles, methods, techniques, and tools.
• At least four (4) years of this experience must have been in a leadership capacity.
• Education
• Must possess a bachelor’s degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis.
• Certification
• Must possess a valid Project Management Professional (PMP) certification issued by the Project Management Institute (PMI).
• Healthcare IT Experience
• Three (3) years of experience working as a Senior Project Manager in the healthcare IT industry.
• IT Project Management Experience
• Three (3) years of experience in IT project management or coordination activities, including collaboration with technical teams and business stakeholders.
• Pre-Sales and Sales Experience
• Experience supporting pre-sales activities, including RFP/RFI responses, technical solutioning, effort estimation, proposal development, and client presentations.
• Experience collaborating with sales teams on opportunity qualification, stakeholder engagement, scope definition, and transition from sales to delivery.
• Demonstrated ability to align delivery strategy with business development objectives.

Desirable Qualifications

1. Six (6) months or more of experience working as a Senior Project Manager within the California Medi-Cal program.
2. Six (6) months or more of experience working on health information data system projects.
3. Possession of an active and valid Scrum Master or Agile Practitioner certification.

Six (6) months or more of experience using Atlassian Jira in an Agile development environment.

Purpose

The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.

In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.

Key Responsibilities

Service Desk Strategy & Leadership

• Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
• Lead a multi-channel support model (phone, chat, self-service, automation)
• Establish a customer-centric culture focused on associate experience and first-contact resolution
• Build scalable operating models to support store growth, seasonal demand, and new technology rollouts

Operations & Incident Management

• Own Tier 1 support operations for all end-user and store technologies
• Lead Major Incident Management and Command Center activities
• Ensure consistent incident triage, escalation, and communications during outages
• Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution

Performance, Metrics & Continuous Improvement

• Use analytics to identify systemic issues and drive problem management
• Continuously improve service processes using ITIL and lean principles
• Measure CSAT on a monthly basis to capture customer sentiment and trending.

Define and monitor KPIs including:

• First Contact Resolution (FCR)
• Mean Time to Resolution (MTTR)
• Service Level attainment
• Ticket backlog and aging

Retail & Store Technology Support

• Prepare Service Desk operations for store openings, promotions, and holiday peaks
• Partner with Store Operations to improve technology adoption and minimize disruption
• Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks

Ensure high availability support for:

• POS systems
• Store networks and devices
• Workforce mobility tools
• Collaboration and productivity platforms

Technology, Tools & Automation

• Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
• Drive self-service, knowledge management, and automation to reduce call volume
• Improve shift-left capabilities and reduce dependency on Tier 2/3 teams

Vendor & Financial Management

• Manage outsourced or co-sourced Service Desk providers (if applicable)
• Own the Service Desk budget and cost optimization initiatives
• Ensure vendors meet performance, quality, and compliance expectations

People Leadership & Talent Development

• Lead, mentor, and develop Service Desk managers and leaders
• Establish training, certification, and career progression paths
• Build a resilient, high-engagement team capable of supporting 24x7 retail operations

Qualifications & Experience

Required

• 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
• Experience supporting retail, multi-site, or frontline operations
• Strong knowledge of ITSM frameworks (ITIL v3/v4)
• Proven experience managing high-volume support environments
• Demonstrated success leading major incident and outage response
• Strong executive communication and stakeholder management skills

Preferred

• Experience with ServiceNow or comparable ITSM platforms
• Experience leading 24x7 or follow-the-sun support models
• ITIL certification (Intermediate or Managing Professional)
• Experience integrating Command Center or Technology Operations Center models
• Exposure to digital commerce or omnichannel retail environments

Leadership Competencies

• Customer-first mindset with strong business acumen
• Calm, decisive leadership during incidents and peak retail events
• Data-driven decision making
• Ability to influence without authority across technology teams
• Passion for continuous improvement and operational excellence

WORKING CONDITIONS

Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.

Role involves typical sedentary work with periodic movement.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

• 
  
• Deploy servers, network switches, desktops, laptops, printers, and other devices.
  
• Configure routers, switches, firewalls, and wireless access points.
  
• Support network infrastructure, including LAN/WAN connectivity.
  
• Diagnose and repair malfunctioning equipment such as desktops, laptops, printers, and servers.
  
• Perform routine maintenance and upgrades to ensure optimal system performance.
  
• Assist with IT asset inventory and lifecycle management.
  
• Document service activities, system configurations, and technical resolutions.
  
• Ensure compliance with company IT policies and security protocols.
  
• Travel to company sites as required, sometimes on short notice.
  
• Represent the IT department professionally during field visits.
  
• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
  
• Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
  
• Performs all other duties as assigned.
  

• 
  
• Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  
• 1+ years of experience in IT support or field engineering roles.
  
• Strong knowledge of Windows operating systems, networking fundamentals, and common enterprise software.
  
• Experience with hardware installation, system imaging, and remote support tools.
  
• Excellent troubleshooting and diagnostic skills.
  
• Strong interpersonal and communication abilities.
  
• Valid driver's license and willingness to travel.
  

• 
  
• Medical, Dental, Vision, & Life Insurance
  
• 401(k) with a company match
  
• PT0 & 11 1/2 Paid Holidays
  

• 
  
• Bachelor's degree in Information Technology, Computer Science, or a related field.
  
• 7+ years of IT infrastructure experience, including 3+ years supporting multi-site or hybrid environments.
  
• Strong knowledge of manufacturing and OT/IT network integration and industrial cybersecurity.
  
• Experience managing Microsoft tenants and M365 environments; familiarity with Cisco, Fortinet, or similar technologies.
  

The Information Technology Business Operations Manager plays a crucial role in managing and optimizing financial processes, ensuring efficient operations, and supporting vendor relationships within the IT Organization. This position involves handling invoicing, payments, contract tracking, and financial analysis and reporting.

• 
  
• At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
  
• Financial Management:
  
  • 
    
  • Billing and Payments:
    
    • 
      
    • Internal Billing Generation: Create accurate billing for services provided by internal IT teams or external vendors to campus departments.
      
    • Payment Coordination: Ensure timely payment processing, coordinating with finance and accounts payable.
      
    • Payment Tracking: Maintain records of payments made and reconcile any discrepancies.
      
    
    
  • Budget Planning and Analysis:
    
    • 
      
    • Budget Planning: Collaborate with finance to draft and monitor IT budgets, considering operational needs and strategic goals.
      
    • Financial Analysis: Analyze spending patterns, monitor variances, and provide insights to optimize budget allocation.
      
    • Forecasting: Use historical data to forecast future IT expenses along with keeping track of new impacts rolling off capital projects.
      
    
    
  • Reporting & Monitoring
    
    • 
      
    • Monitor all IT accounts to ensure proper billing and charges are done and any necessary corrections or reallocations are made timely.
      
    • Identify areas of overspending and report to management for action/decision.
      
    • Develop reports where necessary to communicate current state of finances.
      
    
    
  • Cost Optimization:
    
    • 
      
    • Expense Reduction Strategies: Recommend ways to reduce operational costs (e.g., cloud cost optimization, license consolidation, process improvements).
      
    
    
  
  
• Contract Tracking and Routing:
  
  • 
    
  • Contract Management:
    
    • 
      
    • Contract Inventory & Maintenance: In alignment with Strategic Sourcing, maintain a centralized contract inventory, including details like contract start/end dates, terms, and stakeholders.
      
    • Renewal Alerts: Track contract milestones, renewals, and terminations. Set up reminders for contract renewals and initiate renewal processes.
      
    • Termination Coordination: Facilitate contract terminations when necessary.
      
    • Collaborate with legal teams to ensure compliance where necessary.
      
    
    
  • Routing and Approvals:
    
    • 
      
    • Facilitate contract routing for approvals.
      
    • Coordinate with relevant stakeholders during the contract lifecycle.
      
    
    
  
  
• Vendor Engagement:
  
  • 
    
  • Vendor Relationship Management:
    
    • 
      
    • Interact with vendors and address issues or changes.
      
    • Participate in vendor onboarding and establishment.
      
    • Evaluate vendor performance and provide feedback where necessary.
      
    • Address any related issues promptly.
      
    
    
  • Vendor Billing:
    
    • 
      
    • Review vendor invoices, validate charges, and process payments.
      
    • Ensure timely payment to vendors.
      
    • Resolve billing discrepancies.
      
    
    
  
  
• Operational Efficiency:
  
  • 
    
  • Process Improvement:
    
    • 
      
    • Workflow Streamlining: Identify bottlenecks in operational processes (e.g., procurement, approvals) and propose improvements.
      
    • Automation: Implement automation tools to streamline routine tasks (e.g., invoice processing).
      
    
    
  • Internal Billing:
    
    • 
      
    • Chargeback Mechanism: Allocate IT costs to relevant departments based on usage.
      
    • Transparency: Communicate internal billing details to stakeholders.
      
    
    
  • Allocate costs appropriately across departments.
    
  
  

Qualifications:

• 
  
• Bachelor's degree in business administration, Finance, or related field.
  
• Relevant experience (1-3 years) in financial management, contract administration, or business operations.
  

Knowledge, Skills, and Abilities:

• 
  
• Proficiency in financial software and tools (e.g., Excel, accounting software).
  
• Financial Acumen: Understanding financial statements, budgeting, and cost management
  
• Strong analytical skills and attention to detail.
  
• Excellent communication (both written and verbal) is crucial for collaborating with teams and stakeholders.
  
• Problem-Solving: must be adept at analyzing complex situations and finding practical solutions.
  
• Experience in an university environment is beneficial.
  
• High Adaptability
  
• Experience in negotiation with vendors and stakeholders is preferred.
  
• Networking: Building professional relationships is essential for growth.
  
• Risk Management: Identifying and mitigating risks related to vendor and compliance issues. This includes understanding legal and regulatory requirements
  

Are you an experienced IT Project Manager with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced IT Project Manager to work at their company in Columbia, SC.

Position Summary: The Project Manager will report to a Portfolio Manager with a team of 8 - 10 Project Managers. Most project teams will range between 8 and 20 team members. My team supports various portfolios, including Data Exchange, Telephony, Mobile/Full Site, and AEM.

Primary Responsibilities/Accountabilities:

• Lead several projects (one to five) in a strong matrix environment executing Software Development Lifecycle methodologies.
• Developing and monitoring project plans, communication plans, risk management plans, and project artifacts from project initiation to post implementation/closure.
• Ensures project deliverables are complete on time, on budget, within scope, and in accordance with client's standards:
• Responsible daily for the development, execution, and maintenance of project plans and project communications:
• Facilitating effective communications between all parties involved in the project, including meetings, correspondence/recaps, status reports and other project artifacts per client's standards.
• Monitors resource requirements and assign deliverables based on project specifications. Ensures resources are assigned to meet project objectives while managing project hours budgeted.
• Identifies and manages tasks and issues that impact the scope, budget, risk, and resources of the work effort to ensure delivery as planned.
• Provides both written and verbal project status updates upon request.
• The candidate should be versed in IT SDLC

Qualifications:

• Bachelor's Degree or 4 years of job-related work experience or 2 years of job-related experience plus an associate's degree in any major.
• 3 years IT experience in a leadership capacity on one or more project teams. Completion of the client's Training Program for Project Management may substitute for one year of work experience.
• A credit check is required
• Windows applications (Word, Excel, Outlook, SharePoint Online, PowerPoint, Visio, Project, Teams, etc.)

Preferred:

• Azure Boards, Project
• Demonstrated organizational skills.
• Demonstrated IT project management experience.
• Strong written and verbal communication skills.
• Dependability
• Accountable for results.
• Adaptable
• Presentation skills.

About the Company & Role

A global technology leader in the New York area is currently hiring a Counsel. This organization, focusing within IT services, supports digital transformation for its clients across industries and geographies. Known for its scale, innovation, and consistent financial performance, it ranks among the top firms in its sector worldwide. As Counsel, you will play a key role in supporting complex technology transactions, including software licensing, IT services, and outsourcing contacts. The role is ideal for a commercially minded attorney who thrives in a fast-paced, collaborative environment.

Responsibilities

• Structure, draft, and negotiate commercial agreements involving software, IT services, and professional services.
• Advise internal teams on legal risks and compliance issues related to technology and outsourcing engagements.
• Support vendor contracting processes and procurement initiatives across global business units.
• Collaborate with cross-functional stakeholders to align legal strategy with operational goals.
• Contribute to the development of internal legal resources, including templates and negotiation guidelines.

Required Qualifications

• J.D. from an accredited law school and active membership in a U.S. State Bar.
• Minimum of 3 years of experience handling technology transactions and outsourcing contracts.
• Strong understanding of supplier-side contracting.
• Ability to manage multiple priorities and work independently in a high-volume environment.
• Excellent communication and negotiation skills, with a business-oriented approach to legal problem-solving.

IT Staffing Account Executive Job Description:

The Opportunity

Zeektek is seeking an experienced IT Staffing Account Executive who is driven by ownership, growth, and the thrill of building something meaningful. This role is designed for a proven producer who wants the freedom to run their desk, deepen client relationships, and aggressively expand their footprint in the market — all while being rewarded for results. If you bring an established network, a strong track record in technical staffing, and the ambition to scale your success even further, Zeektek offers the platform, support, and earning potential to help you do exactly that.

Locations:

• Sacramento / Roseville, CA (Onsite, 5 days/week)
• Bay Area, CA
• Southern California
• Greater Phoenix, Arizona
• Greater St. Louis, Missouri
• Open to proven producers anywhere in the U.S. with an established network and active book of business

What You’ll Own

• Full lifecycle business development and account ownership
• Expansion of existing client relationships while aggressively hunting new logos
• Management of a live book of business with active consultants on assignment, once placed
• Strategic client visits, stakeholder meetings, and account penetration
• Negotiation of bill rates, margins, and contract terms
• Partnering with recruiting to rapidly deliver high-quality technical talent
• Growing consultant headcount, revenue, and market presence within your territory

This is a true hunter role - you create momentum, open doors, and drive revenue.

Who Thrives Here

You’re likely a fit if you:

• Have 3–5+ years of IT staffing agency experience as an Account Executive
• Currently manage or have recently managed 20+ consultants on billing
• Possess a robust, transferable network of hiring managers and decision-makers
• Are intrinsically motivated, competitive, and financially driven
• Love the challenge of the sale and take pride in winning
• Want to be rewarded directly for your output - not capped, slowed, or micromanaged
• Prefer autonomy, accountability, and a fast-growing environment over corporate bureaucracy

Requirements

• 3–5+ years of technical staffing experience (agency required)
• Documented success in new business development and account growth
• Proven ability to generate revenue and expand consultant headcount
• Experience selling SOW and Project solutions in addition to traditional staffing
• Strong communication, negotiation, and relationship-building skills
• High integrity and professionalism with clients and internal partners

Why Top Performers Choose Zeektek

• Best-in-class, uncapped commission structure
• Aggressive bonus and incentive programs
• Direct access to C-Suite leadership - no layers of red tape
• 401(k) with company match
• Medical, dental, and vision insurance
• Company outings and team events
• A high-performance culture that rewards results
• Unlimited Paid Time Off

Zeektek has been repeatedly recognized as one of the Best Staffing Firms to Work For and one of the Fastest Growing Technical Staffing Companies - not by chance, but by design.

About Zeektek

Founded in 2016, Zeektek is an IT staffing and solutions firm built on loyalty, honesty, and results. We are deeply rooted in our communities, committed to our people, and relentless in our pursuit of excellence. Our growth is powered by top performers who want more than a logo on their resume - they want ownership and upside.

Equal Opportunity Employer

Zeektek is proud to be an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs.

Senior IT Staffing Account Executive / Market Leader

Locations:

Open to proven senior producers across the U.S. with an established market presence

The Opportunity

This role is built for experienced IT staffing producers who want more than a quota - they want ownership. Zeektek is hiring a senior-level Account Executive to build and own a market, shape a long-term growth strategy, and scale a book of business with full organizational backing.

This is an ideal opportunity for a high performer who feels constrained in their current role - capped commissions, limited autonomy, internal competition, or lack of investment - and is ready to create something lasting. The role is challenging by design, but for the right individual, it is exceptionally lucrative and offers the chance to establish a personal legacy within a fast-growing firm and the tech staffing industry.

What You’ll Own

• End-to-end ownership of a defined market or vertical within IT staffing
• Development and execution of a long-term market growth strategy
• Full responsibility for business development, account expansion, and revenue growth
• Ability to build, scale, and retain a high-performing consultant population
• Strategic relationships with senior-level hiring leaders and decision-makers
• Autonomy to shape how your desk, territory, and client base are built
• Close partnership with executive leadership to align growth strategy and resources

This is not a plug-and-play role — it’s a build, scale, and lead opportunity.

Who This Role Is For

You’re likely a fit if you:

• Have 5+ years of IT staffing experience with a proven record of growth
• Think beyond individual placements and focus on market penetration and scale
• Want to own your success without internal competition or artificial limits
• Are motivated by building something that’s truly yours - not just inheriting accounts
• Thrive in environments that reward initiative, resilience, and strategic thinking
• Are financially driven and comfortable with high accountability
• See challenges as leverage points, not obstacles

Requirements

• 5+ years of technical staffing agency experience (required)
• Demonstrated success growing accounts, territories, or verticals
• Experience selling SOW and Project solutions in addition to traditional staffing
• Strong network of client relationships within IT and technology leadership
• Proven ability to scale consultant headcount and revenue
• Strategic mindset with hands-on execution ability
• High integrity, professionalism, and business acumen

Why This Role Is Different

• True market ownership - no internal competition for your accounts
• Uncapped earning potential designed for top-tier performers
• Profit sharing opportunities tied to market success
• Executive-level visibility and decision-making influence
• Support from recruiting, marketing, and leadership invested in your growth
• A company culture that rewards builders, not just maintainers

Zeektek invests in people who want to build - and backs them fully once they do.

Why Top Performers Choose Zeektek

• Competitive base + best-in-class, uncapped commission structure
• Aggressive bonus and incentive programs
• Direct access to C-Suite leadership - no layers of red tape
• 401(k) with company match
• Medical, dental, and vision insurance
• Company outings and team events
• A high-performance culture that rewards results
• Unlimited Paid Time Off

About Zeektek

Zeektek is an award-winning IT staffing and solutions firm founded on loyalty, trust, and performance. Recognized as a Best Staffing Firm to Work For and among the Fastest Growing Technical Staffing Companies, we are intentionally building markets through senior talent who want autonomy, upside, and long-term impact.

Equal Opportunity Employer

Zeektek is proud to be an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs.

Senior IT Staffing Account Executive / Market Leader

Locations:

Open to proven senior producers across the U.S. with an established market presence

The Opportunity

This role is built for experienced IT staffing producers who want more than a quota - they want ownership. Zeektek is hiring a senior-level Account Executive to build and own a market, shape a long-term growth strategy, and scale a book of business with full organizational backing.

This is an ideal opportunity for a high performer who feels constrained in their current role - capped commissions, limited autonomy, internal competition, or lack of investment - and is ready to create something lasting. The role is challenging by design, but for the right individual, it is exceptionally lucrative and offers the chance to establish a personal legacy within a fast-growing firm and the tech staffing industry.

What You’ll Own

• End-to-end ownership of a defined market or vertical within IT staffing
• Development and execution of a long-term market growth strategy
• Full responsibility for business development, account expansion, and revenue growth
• Ability to build, scale, and retain a high-performing consultant population
• Strategic relationships with senior-level hiring leaders and decision-makers
• Autonomy to shape how your desk, territory, and client base are built
• Close partnership with executive leadership to align growth strategy and resources

This is not a plug-and-play role — it’s a build, scale, and lead opportunity.

Who This Role Is For

You’re likely a fit if you:

• Have 5+ years of IT staffing experience with a proven record of growth
• Think beyond individual placements and focus on market penetration and scale
• Want to own your success without internal competition or artificial limits
• Are motivated by building something that’s truly yours - not just inheriting accounts
• Thrive in environments that reward initiative, resilience, and strategic thinking
• Are financially driven and comfortable with high accountability
• See challenges as leverage points, not obstacles

Requirements

• 5+ years of technical staffing agency experience (required)
• Demonstrated success growing accounts, territories, or verticals
• Experience selling SOW and Project solutions in addition to traditional staffing
• Strong network of client relationships within IT and technology leadership
• Proven ability to scale consultant headcount and revenue
• Strategic mindset with hands-on execution ability
• High integrity, professionalism, and business acumen

Why This Role Is Different

• True market ownership - no internal competition for your accounts
• Uncapped earning potential designed for top-tier performers
• Profit sharing opportunities tied to market success
• Executive-level visibility and decision-making influence
• Support from recruiting, marketing, and leadership invested in your growth
• A company culture that rewards builders, not just maintainers

Zeektek invests in people who want to build - and backs them fully once they do.

Why Top Performers Choose Zeektek

• Competitive base + best-in-class, uncapped commission structure
• Aggressive bonus and incentive programs
• Direct access to C-Suite leadership - no layers of red tape
• 401(k) with company match
• Medical, dental, and vision insurance
• Company outings and team events
• A high-performance culture that rewards results
• Unlimited Paid Time Off

About Zeektek

Zeektek is an award-winning IT staffing and solutions firm founded on loyalty, trust, and performance. Recognized as a Best Staffing Firm to Work For and among the Fastest Growing Technical Staffing Companies, we are intentionally building markets through senior talent who want autonomy, upside, and long-term impact.

Equal Opportunity Employer

Zeektek is proud to be an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs.

Sen

Overview

The IT Architect II is responsible for design of IT systems including system infrastructure, system security, application architecture, software and data life cycle management. Provides enterprise architectural framework for the design, development, and deployment of information/business systems. Proactively drives the prioritization of key technology enablers for achieving enterprise level system objectives while ensuring scalability, reliability, and availability of implemented systems. Provides leadership and expertise to evaluate planned platform growth, increasingly demanding enterprise service level requirements in order to identify, design, and implement technology solutions that exceed expectations.

This role requires excellent collaboration and communication skills to translate complex requirements into functional architecture.

Key Responsibilities

• Assists in the development of the information system vision and strategy of the organization; assists in the development, implementation, communication, and promotion of strategic and tactical plans

• Researches and participates in beta testing of new systems and technologies in order to better evaluate their suitability to the environment

• Evaluates proposed system acquisitions and provides critical input to the decision-making process relative to compatibility, cost, resource requirements, operations, and maintenance; develops plans and recommendations to improve the performance and efficiency of assigned systems; addresses all aspects of assigned systems, including hardware, software, outside services, etc.; considers cost-effectiveness, budget, and other resource issues in addition to technical issues; develops and implements standards and procedures for multiple areas of technology

• Participates in development of standards, design and implementation of proactive processes to collect and report data and statistics on assigned systems; performs research and testing to verify impact and advisability of system installations; assists in development vendor support relationships

• Maintains in-depth knowledge and current certification in various areas of information technology

• Responsible for infrastructure design, performance modeling and capacity planning.

• Independently provides guidance and leadership on architecture design initiatives.

• Demonstrates ability to lead team through complex system design and implementation initiatives.

• Ensures architectures are flexible and support the business needs by maintaining an understanding of business strategies and infrastructure capabilities.

• Works with various technical resources across the team to facilitate the development of technical standards.

• Possesses communication skills and ability to develop and present solutions to all levels of management, including executive levels.

• Participates in requirements gathering, discovery, and interfacing with technical and business teams - establishing credibility in terms of experience, presentation and leadership of solutions development.

• Evaluates proposed new systems, system changes and additions, provides oversight into the decision process.

• Quickly and decisively acts in fast changing, unpredictable situations, shows tremendous amount of initiative in tough situations, is exceptional at spotting and seizing opportunities, proactively plans projects and tasks within application.

• Applies advanced level understanding of assigned clinical/business operations, processes, and workflows. Discusses, and identifies dependencies with project team members and stakeholders. Maintains collaborative customer relationships; Ensures the needs of the customer are fully represented in all updates.

• Reviews and provides feedback on documentation written by others. Articulates issues and complex concepts in appropriate manner based on the audience.

• Possesses the skill to develop strong and positive relationships with management at all levels.

• Demonstrates an advanced level of business strategies understanding, applies expertise to help meet customer goals and outcomes. Tackles new problems using experimentation, including successes and failure experiences. Creative problem solving beyond standard recommendations and practice.

Required Education and Skills:

Education/Skills

• Bachelor’s degree in Computer Science, Information Systems or a related field.

Experience

• 10+ years of experience in large corporate systems environments working with complex IT systems.
• 10+ years of hands-on experience in infrastructure engineering, software development, system administration, system architecture, application architecture or data system architecture.
• Minimum Four (4) years of hands-on experience with system or application performance modeling and tuning.

Certifications:

• TOGAF (The Open Group Architecture Framework) certification is preferred.

Health Plan IT Director

Onsite | Dallas, Texas

We are seeking an experienced IT Applications Manager to lead health plan-focused application development and support within our payer organization in Dallas, TX.

This role oversees mission-critical insurance systems supporting eligibility, utilization management, care management, pharmacy, and related payer operations. This is not a hospital IT role — we are seeking a leader with direct health plan / insurance-side experience. The ideal candidate brings strong payer application knowledge, a data-driven mindset, and proven success leading teams in delivering projects on time and within scope.

What You’ll Do

• Lead and manage a team of IT professionals supporting health plan applications
• Oversee application development, integration, enhancement, and production support
• Partner closely with business stakeholders to translate operational needs into technical solutions
• Provide architectural input and solution design guidance (non-coding leadership role)
• Manage vendor relationships, including third-party system implementations (e.g., pharmacy platforms)
• Ensure strong process control, documentation, and system governance
• Drive project execution with strong focus on timelines, accountability, and quality
• Collaborate with enterprise IT teams to ensure cohesive system integration
• Maintain compliance with HIPAA and healthcare data privacy standards

What We’re Looking For

• 5+ years of IT leadership experience within a health plan / payer organization
• Direct experience supporting insurance-side systems (eligibility, UM, care management, pharmacy)
• Strong background in data-driven application environments
• Experience overseeing vendor implementations and system integrations
• Demonstrated ability to lead cross-functional projects and meet deadlines
• Strong documentation, process management, and operational discipline
• Experience managing teams of 10+ FTEs
• Working knowledge of SQL and application environments (technical fluency required; coding not required)
• Bachelor’s degree in Computer Science or related field

Opportunity Description

The Senior IT Applications Analyst is responsible for the advanced configuration, optimization, and support of healthcare information systems used across clinical, financial, and operational areas. This role provides subject matter expertise on application functionality, integration, and best practices, ensuring system reliability, regulatory compliance, and workflow efficiency. The Senior Analyst serves as a key liaison between clinical and business stakeholders, IT leadership, and software vendors. Often leading projects, mentoring junior analysts, and driving strategic initiatives that improve patient care and operational performance.

Company Information

Hospitals & Healthcare

Job Duties

Application Support & Optimization

• Provide expert-level support for healthcare clinical and business applications.
• Diagnose and resolve complex system and integration issues; serve as Tier 3 escalation.
• Optimize system functionality, data integrity, uptime, and user experience.
• Ensure compliance with regulatory and internal standards (HIPAA, Joint Commission, CMS).

Implementation, Configuration & Vendor Coordination

• Lead design, configuration, testing, and deployment of new applications, upgrades, and enhancements.
• Translate clinical and business requirements into technical specifications.
• Oversee system build activities and manage vendor relationships for ongoing support.

Project Leadership & Management

• Lead or co-manage large-scale IT and clinical system projects through full lifecycle.
• Develop detailed project work plans, schedules, risk assessments, and documentation.
• Manage day-to-day activities of cross-functional teams and ensure adherence to project plans.
• Control project scope, budget, timeline, and communicate progress through detailed reports.
• Identify and mitigate project risks; ensure stakeholder alignment and successful delivery.
• Support resource planning by collaborating with Client Executives, Product Managers, and Resource Allocation teams.
• Participate in performance feedback for project team members.

Workflow Analysis, Training & Documentation

• Conduct workflow analysis to identify opportunities for process and quality improvement.
• Develop and maintain system documentation, policies, procedures, and training materials.
• Mentor and train analysts, superusers, and end users on system functionality and best practices.
• Ensure proper quality assurance testing and user acceptance before implementations.

Skills & Experience Required

• 5–7 years of experience supporting healthcare information systems.
• Advanced knowledge of multiple major healthcare applications.
• Proven success leading IT/application projects in clinical environments.
• Experience supporting administrative, financial, and/or clinical managers.
• Strong project management skills with the ability to manage multiple concurrent initiatives.
• Adherence to hospital performance standards, policies, and professional behaviors.

Education

Bachelor's degree

• Gather, analyze, and translate business requirements into detailed technical specifications
  
  
• Conduct stakeholder interviews to define scope, timelines, and deliverables
  
  
• Ensure solutions align with budgets, project deadlines, and business objectives
  
  

• Assist with system design, development, deployment, and ongoing support
  
  
• Collaborate with programmers and developers throughout the SDLC
  
  
• Support infrastructure improvements to enhance scalability and integration
  
  

• Manage projects from concept through implementation
  
  
• Interface with internal clients to define scope and deliver results
  
  
• Mentor and review work of other Business Systems Analysts
  
  

• Develop and execute detailed test plans
  
  
• Create and maintain process documentation and workflows
  
  
• Review and edit technical documentation across IT teams
  
  
• Track product updates to ensure documentation stays current
  
  

• Establish standards for IT documentation, forms, and workflows
  
  
• Create scalable processes that ensure operational consistency
  
  

• High school diploma or GED
  
  
• 10+ years of related experience OR equivalent combination of education and experience
  
  
• Strong analytical and problem-solving skills
  
  
• Ability to communicate complex technical concepts to non-technical audiences
  
  
• Experience supporting application development and system implementation
  
  

• Bachelor’s degree in Computer Science, Business Information Systems, or related field
  
  
• Experience with billing, collections, or revenue cycle systems
  
  
• Healthcare industry experience
  
  
• Working knowledge of SQL and ability to write basic queries
  
  
• Experience with legacy systems or Query tools
  
  

• Microsoft Office (Outlook, Word, Excel)
  
  
• Email and internet-based research tools
  
  
• General office and remote work technology
  
  

• Strong written and verbal communication
  
  
• High attention to detail
  
  
• Ability to manage multiple priorities
  
  
• Self-starter with excellent organizational skills
  
  
• Ability to work independently and collaboratively
  
  
• Discretion when handling confidential information
  
  

• Remote flexibility
  
  
• Competitive salary + bonus potential
  
  
• Growth-oriented IT environment
  
  
• Collaborative, supportive culture
  
  
• Meaningful work supporting essential services nationwide
  
  

A leading organization in its sector is confidentially seeking a talented and experienced Co-Director of End User Computing to join its team for a 6-month contract-to-hire role in a hybrid capacity in the Chicago area. This pivotal leadership position will share responsibility for overseeing all aspects of end-user support and services, managing a team of managers and their respective teams to ensure seamless IT service delivery across multiple locations. The ideal candidate will possess extensive experience in managing large-scale IT operations, particularly within the context of mergers and acquisitions, and will be instrumental in driving system integrations and standardizing operational procedures during a period of significant growth and transformation.

• Leadership: Provide strategic direction to the End User Computing team, overseeing managers to foster a culture of excellence and ensure effective end-user support.
• M&A Integration: Lead the integration of IT systems and processes following recent mergers, unifying platforms to create a cohesive IT environment.
• Operational Excellence: Develop and implement standard operating procedures (SOPs) and champion the use of the ITSM model and ServiceNow to optimize service delivery.
• Team Optimization: Regularly review and adjust team structure and roles to align with evolving business needs.
• Data-Driven Strategy: Use data and analytics to inform strategic decisions, measure performance, and present recommendations to leadership.
• Technical Oversight: Maintain a strong understanding of the technical environment, including the EPIC EMR system, and provide expert guidance to the team.

This role is onsite 3-4 days a week.