Windemuller Technical Services Inc Jobs in Usa
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QASource is a leading provider of software QA and testing services, supporting enterprise and high-growth technology companies. We integrate directly with engineering and product teams to deliver scalable, high-quality testing solutions across automation, manual testing, performance, security, and AI-driven QA.
Our clients expect senior-level partnership, technical fluency, and strategic account leadership.
The Senior Technical Account Manager (Sr. TAM) is responsible for managing and expanding a focused portfolio of strategic, enterprise-level accounts within a defined territory. This role requires ownership of multi-million-dollar revenue targets, executive-level relationship management, and the ability to drive account expansion through consultative, technically informed engagement.
This is not a support role. The Sr. TAM serves as a strategic advisor to Engineering Directors, VPs, CTOs, and QA leadership, ensuring delivery excellence while proactively identifying and executing growth opportunities within existing accounts.
The Sr. TAM will manage a high-touch portfolio of approximately 5–8 strategic enterprise accounts. Success in this role requires disciplined account planning, proactive client engagement, in-person relationship development, and the ability to creatively land and expand business across multiple stakeholders within complex organizations.
Responsibilities:
Account Ownership & Revenue Growth
- Own and manage a multi-million-dollar quota across a defined portfolio of 5–8 strategic enterprise accounts.
- Drive structured and strategic upsell and cross-sell initiatives within existing customers.
- Identify whitespace opportunities across QA, automation, performance, security, and AI-enabled services.
- Close meaningful expansion deals, including engagements of $150K+.
- Develop creative, value-driven approaches to land-and-expand initiatives across Engineering Directors, VPs, and CTO-level stakeholders.
- Partner with delivery leadership to align technical execution with commercial growth objectives.
Executive Relationship Management
- Build and maintain trusted relationships with Engineering Directors, VPs, CTOs, and C-suite stakeholders.
- Conduct regular in-person customer visits within assigned territory.
- Lead in-person Quarterly Business Reviews (QBRs) focused on measurable outcomes, roadmap alignment, and strategic growth opportunities.
- Serve as the executive escalation point for complex delivery or client challenges.
Strategic Account Planning & Execution
- Develop and maintain comprehensive strategic account plans for each assigned customer.
- Maintain clear documentation of stakeholder mapping, growth objectives, expansion pathways, and execution milestones.
- Track progress against defined revenue and relationship goals.
- Execute consistently against a structured path toward growth.
- Demonstrate strong organizational discipline in account tracking, forecasting, and internal coordination.
- Organization, planning rigor, and follow-through are critical success factors in this role.
Technical & AI Fluency
- Maintain broad knowledge of emerging AI technologies and their impact on software quality and engineering workflows.
- Proactively stay current on AI tools, automation advancements, and testing innovations.
- Translate AI-driven opportunities into relevant, business-aligned discussions with engineering stakeholders.
- Position QASource’s AI-augmented testing capabilities in alignment with customer technology strategies.
Technical & Delivery Alignment
- Collaborate closely with QA Managers, Engineering teams, and project leaders.
- Translate technical delivery insights into executive-level business value discussions.
- Proactively identify risks and implement mitigation strategies.
- Ensure seamless integration of QASource services into client engineering environments.
- Demonstrate a practical understanding of how software is built, tested, and released within modern SDLC frameworks.
Required Qualifications:
- 8–10+ years of experience in Technical Account Management, Enterprise Sales, Customer Success, or a related client-facing technical role.
- Proven ownership of multi-million-dollar revenue targets.
- Demonstrated success closing $150K+ expansion or new deals.
- Documented track record of expansion within a focused portfolio of strategic accounts.
- Experience managing a limited book of business (ideally 5–20 accounts; this role will manage 5–8).
- Direct experience working with Engineering Directors, VPs, CTOs, or C-suite stakeholders.
- Technology industry background specifically within software, SaaS, cloud platforms, DevOps, QA, or technical services environments.
- Demonstrated general understanding of the Software Development Lifecycle (SDLC) and how Quality Assurance integrates into development processes.
- Prior experience engaging with engineering, QA, or product teams in a software delivery context.
- Strong executive presentation skills and ability to conduct in-person QBRs.
- Demonstrated ability to creatively mine and expand accounts.
- High level of organization and structured account planning discipline.
- Stable career progression.
Preferred Qualifications:
- Background in QA, software development, DevOps, or technical services environments.
- Familiarity with CI/CD pipelines, automation frameworks, API integrations, performance testing, or AI-enabled testing tools.
- Experience operating within a territory-defined account ownership model.
- Experience in professional services or distributed delivery environments.
- MBA or advanced technical degree (preferred but not required).
Core Competencies:
- Executive presence and professionalism.
- Revenue accountability.
- Strategic account planning and disciplined execution.
- Technical credibility within software engineering environments.
- AI awareness and forward-thinking mindset.
- Consultative, value-based communication.
- Risk identification and mitigation.
- Proactive, structured account leadership.
Why Join QASource:
- Manage a focused portfolio of high-value enterprise technology clients.
- Drive measurable revenue expansion through strategic value creation.
- Partner directly with engineering and executive leadership teams.
- Operate in a technically rigorous, innovation-driven organization focused on quality and long-term partnerships.
Salary Range:
- $110,000 - $120,000 per annum (30% Variable).
Perks:
- Health, vision, and dental benefits.
- 401(k) with company match.
- Paid time off and holidays.
- Wellness programs and professional development opportunities.
Role Summary:
Provides technical and commercial support to cement and concrete customers across the assigned territory. The role ensures correct product application, supports mix optimization, resolves field issues, and strengthens customer relationships through credible technical guidance. Works closely with Sales, Quality and Operations to deliver service reliability, product performance, and long-term customer value.
Work location: Scottsdale, Arizona
Reports to: Commercial Leader
Purpose:
Support revenue growth and customer satisfaction by providing technical expertise, field support and consultative guidance to concrete producers, contractors, engineers and public agencies. Ensure UNACEM North America products are correctly specified, applied and optimized for performance and compliance with standards.
Responsibilities:
- Provide technical support on cement performance, mix designs, durability, workability and application requirements.
- Conduct field and plant visits to diagnose issues related to setting, strength development, finishing, curing and overall concrete performance.
- Assist customers with specification reviews, trial mixes, product selection and approvals with engineers and DOTs.
- Support the introduction of new cement products or blended solutions and ensure customers understand performance characteristics.
- Monitor customer feedback, technical trends and operational challenges to identify opportunities for improvement.
- Collaborate with Sales, Quality, Logistics and Operations to ensure service reliability and product consistency.
- Prepare technical reports, field assessments and follow up documentation to support customer decision making.
- Represent UNACEM North America in technical presentations, customer trainings and industry events.
- Other duties as assigned.
Knowledge, Skills & Abilities:
- Strong understanding of cement chemistry, clinker phases, blended materials and ASTM standards.
- Knowledge of concrete technology including proportioning, batching, admixtures, curing, durability and field performance.
- Understanding of ready-mix operations, quality control procedures and production variability.
- Familiarity with DOT specifications, engineering requirements and industry testing practices.
- Working knowledge of construction processes related to placement, finishing and environmental conditions.
- Diagnoses complex field issues through technical analysis and structured investigation.
- Balances technical integrity with practical field solutions that support customer outcomes.
- Resolves performance concerns with calm and credible communication in jobsite situations.
- Adapts recommendations based on customer operations, project requirements and constraints.
- Bachelor's degree in civil engineering, Materials Engineering, Construction Engineering or related field.
- Five to ten years of experience in cement, concrete, or construction materials.
- Experience in technical services, quality or technical sales within cement or concrete producers preferred.
- Field experience in ready mix or construction environments highly valued.
- Full proficiency in English. Spanish desirable.
- Frequent interaction with concrete producers, plant managers, quality managers, contractors and engineers.
- Close internal coordination with Technical Services, Quality, Sales, Operations and Logistics.
- Engagement with DOTs, consultants and specification authorities.
- Influences customer decisions by providing credible, consistent and practical technical support.
- Direct: Improves product performance, customer satisfaction and long-term retention.
- Indirect: Strengthens market reputation, reinforces technical leadership and supports commercial growth.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Position: Service Desk Supervisor
Reports To: Service Desk Manager
Division: Service Desk
FSLA: Exempt
Office Designation: Elmwood Park-In Office, Hybrid
Omega Systems is looking for a Service Desk Supervisor to guide our Service Desk operations, drive excellence in customer support, and ensure compliance with company standards and security policies.
You’ll lead a talented team, set the vision for service delivery, and foster professional growth while implementing best practices that elevate performance and customer satisfaction.
Functional Responsibility and Task Statements
Operational Responsibilities
- Supervising end-user services and technical support services.
- Supervise and oversee day-to-day operations regarding proper ticketing procedures, reporting and technical support via phone.
- Provide consistent training and mentoring to members.
- Ensure Omega is providing a high level of customer service by performing Quality Assurance processes including but not limited to direct monitoring of employee interactions and analyzing reporting to identify incorrect behaviors and patterns.
- Onboard new Omega Service Desk Employees including systems access, training, and confirming proper Omega processes on a regular basis.
- Supervise group - including recruitment, supervision and coaching, scheduling, development, evaluation, and performance.
- Create, Update, and Improve Documentation to ensure high level of service.
- Review Timesheets Weekly
- Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
- Ensures enforcement of procedures to maintain security and access and protect against viruses, hackers, vandals, acts of God, and accidental user mistakes.
Leadership and People Responsibilities
- Work with other colleagues within OMEGASYSTEMS teams to deliver an effective Customer support service offering
- Help ensure Customer support services teams are focused on achieving results using all resources available from initiation to resolution
- Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGASYSTEMS Customer support teams both externally and internally.
Technical Responsibility and Task Statements
- Administrate and facilitate personnel to hire and retain staff.
- Assist in team building, maintain work schedules, perform appraisals, and organize staff for optimum effectiveness.
- Establish staff training and development programs related to technical services.
- Develop measures and controls to ensure performance standards and goals are achieved.
- Develop and maintain Key Performance Indicators (KPIs) around testing performed within team.
- Mentor and develop direct reports through personal behaviors.
- Ensure to provide customer satisfaction across all technical service offerings.
- Provide monthly technical activity and status reports
Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.
Environmental: The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, etc.
Travel Requirements: Minimal travel is required for this position.
Desired Qualifications and Skills
Required
- Bachelor's degree in a job-related discipline or equivalent working experience.
- Minimum of five years of technical experience.
- Must have former technical supervisory experience preferably in a Call Center or similar environment.
- Knowledge of servers and network operating systems; wide area networks, telephone systems, internet services, electronic mail, web services, microcomputers and other hardware and a variety of software.
- Ability to: develop and recommend strategic and tactical plans for the delivery of technical services.
- Ability to communicate technical/complex information both verbally and in writing.
- Analyze and problem solve a variety of highly technical issues; effectively negotiate/influence others; establish and maintain effective working relationships with internal and external personnel at all levels
EEO STATEMENT
It is the Company's policy to provide equal employment opportunity for all applicants and employees. Omega Systems provides equal employment opportunities to all qualified individuals without regard to actual or perceived race including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. Applicants, as well as employees, who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. The Company shall determine reasonable accommodation on a case by case basis in accordance with applicable law.
Organization: YBI
Location: Youngstown, Ohio
Employment Type: Full-time
Reports To: Chief Manufacturing Officer
Position Overview
YBI is seeking a highly motivated Technical Fellow of Research and Business Development to support YBI’s advanced manufacturing and additive manufacturing initiatives, with a primary focus on supporting the activities of the Youngstown Innovation Hub for Defense and Aerospace.
This position will report directly to YBI while playing a key role in advancing the Innovation Hub’s mission to accelerate additive and advanced manufacturing technologies for defense, aerospace, and industrial applications. The role bridges applied research, federal program development, regional supply-chain engagement, and the development of shared-use, fee-for-service technical services that support manufacturers across Northeast Ohio and the broader Midwest.
Key Responsibilities
Business Development, Commercialization & Innovation Hub Support
• Identify, pursue, and develop business development opportunities aligned with YBI’s advanced manufacturing strategy and the Youngstown Innovation Hub’s defense and aerospace focus.
• Support commercialization and technology transition efforts that move innovations from TRL/MRL development into pilot and production environments.
• Engage OEMs, tier suppliers, foundries, tooling and mold shops, and additive manufacturing service providers throughout Northeast Ohio and the Midwest.
• Represent YBI in engagements with industry partners, government agencies, academic institutions, and regional economic development organizations.
Shared-Use & Fee-for-Service Program Development
• Lead the design, launch, and expansion of YBI’s internal fee-for-service and shared-use technical services, in coordination with Innovation Hub activities.
• Develop service offerings, engagement models, and pricing strategies for reverse engineering, 3D scanning and metrology, rapid prototyping, additive manufacturing, and mold/tooling design.
• Align service capabilities with regional manufacturing needs, workforce development priorities, and defense supply-chain requirements.
• Support utilization of YBI and Innovation Hub equipment and facilities by industry partners, small businesses, and startups.
Grant Writing & Federal Program Development
• Lead and support competitive proposals for SBIR/STTR, Department of Defense, and manufacturing-focused federal funding programs.
• Integrate YBI capabilities, Innovation Hub assets, and sustainable revenue models into grant proposals and long-term program strategies.
• Coordinate proposal development across YBI staff, technical teams, academic partners, and administrative stakeholders.
Research, Technical & Market Analysis
• Conduct applied research and market analysis related to additive manufacturing, advanced materials, and hybrid manufacturing processes.
• Support applied R&D, demonstration projects, and pilot programs in metal and ceramic additive manufacturing.
• Evaluate manufacturability, scalability, cost, and quality considerations for transitioning technologies into production.
• Prepare technical reports, white papers, and sponsor-facing deliverables.
Required Qualifications
• PhD preferred (Master’s degree with significant relevant experience will be considered).
• Demonstrated experience in federal grant writing, particularly SBIR/STTR programs.
• Strong applied research and technical analysis capabilities.
• Working knowledge of additive manufacturing and 3D printing technologies.
• Excellent written and verbal communication skills.
Preferred / Bonus Qualifications
• Experience working with or supporting programs for the U.S. Department of War
• Experience building or managing shared-use, fee-for-service, or applied research service models.
• Familiarity with Northeast Ohio and Midwest manufacturing supply chains, including metal additive manufacturing, 3D-printed ceramics, castings, foundry operations, mold design, tooling, and hybrid manufacturing.
• Experience supporting technology transition, scale-up, or manufacturing readiness initiatives.
Why Join YBI
• Opportunity to work directly for YBI, a national leader in advanced manufacturing innovation.
• Direct role in supporting the Youngstown Innovation Hub for Defense and Aerospace.
• Access to state-of-the-art additive manufacturing, scanning, and prototyping capabilities.
• Collaborative environment connecting startups, manufacturers, academia, government, and workforce partners.
• Meaningful impact on defense, aerospace, and industrial supply chains in Northeast Ohio and the Midwest.
Summary: The Technical Service Writer is responsible for the administrative, operational, and technical processes involved in managing service and repair activities from intake through shipment. This role supports communication with the Anderson Process sales team and customers to ensure an exceptional overall service experience.
Essential Duties and Responsibilities:
- Check in equipment upon receipt and complete all required ERP/logging transactions.
- Collaborate with Repair Technicians to develop repair quotes.
- Conduct technical research to ensure proper part and pump selection.
- Obtain vendor pricing for repair-related items.
- Communicate repair quotes to the Anderson Process sales team and/or customers.
- Generate production orders from approved quotes.
- Maintain and update production schedules.
- Review labor and bill of materials (BOM) accuracy, and close production orders.
- Provide ongoing communication to customers regarding repair status and related business matters.
- Process credit card payments and third‑party billing transactions.
- Work with manufacturers on warranty matters, including preparing reports and claims.
- Answer service and repair‑related phone inquiries.
- Follow company work rules and policies.
- Meet industry and company performance metrics and benchmarks.
- Perform other duties as assigned.
Education/Skills/Experience:
Required:
- Familiarity with ERP systems (Epicor P21 or similar).
- Proficiency with desktop computers and MS Office Suite.
- Previous mechanical experience (pumps, automotive/truck, hydraulic systems, etc.).
- Strong technical acumen.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
Preferred:
- Pump Industry experience.
Physical Requirements:
- Ability to occasionally lift 50 lbs.
- Ability to stand or walk 50% of the day
- Ability to twist and turn at least 25% of day
- Stoop and bend at least 25% of day
- Ability to reach above shoulders at least 25% of day.
- Repetitive hand and wrist movements at least 50% of the day.
- Forearm rotation at least 25% of the day.
- To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.
Anderson Process is an Equal Opportunity Employer
This onsite role will support our development and design team during a 5‑month maternity leave coverage period and will work closely with our internal partners to maintain continuity across our ongoing initiatives.
U.S.
Citizenship is required.
Local candidates highly preferred.
Target start date: 05/04/26 W2 Hourly Pay Rate: Up to 65.00/hour (time & half for overtime) Duration: 5 months Hours: 8:00 am – 5:00 pm, Monday – Friday Responsibilities: Support and enhance D365 applications, including customizing forms, workflows, business processes, and system integrations.
Work with our team to understand existing database structures, help design efficient data models and ensure alignment with our current architectural approach.
Assist with process design and optimization, translating business needs into clear technical requirements.
Document system designs, configurations, and process flows to ensure knowledge retention and support future continuity.
Contribute to development tasks with familiarity in tools such as Power Apps, Power BI, SharePoint, and general database design principles.
Manage tasks and deliverables with strong project management and communication skills, ensuring work is organized, transparent, and completed on schedule.
Education / Experience: Associate or Bachelor’s degree in Information Technology, Business Administration or similar field of study.
3+ years of Microsoft Dynamics 365 support experience.
We are looking for someone who can quickly integrate into the team, operate independently when needed, and support our roadmap while maintaining high-quality documentation and collaboration.
Preferred Qualifications: Experience in Microsoft evangelists and software design.
Developing applications utilizing Power Apps.
Developing dashboards in Power BI.
SharePoint design experience.
Experience with database structure and design, SQL, Python, and R.
HVAC Maintenance Sales Executive
Commercial & Industrial Facilities
Location: King and Pierce Counties
Company: Holmberg Mechanical
Reports To: Service Director / Sales Manager
Position Overview
We are seeking a Commercial HVAC Maintenance Sales Executive to grow our preventive maintenance agreement (PMA) portfolio within targeted vertical markets. This is an activity-driven, field-based sales role focused on prospecting, relationship development, system surveys, and consultative solution selling—not order taking.
This role is best suited for a self-directed professional who understands that consistent activity drives predictable results and who is comfortable with disciplined prospecting and cold outreach.
Core Responsibilities
- Prospecting & Pipeline Development (Non-Negotiable)
- The successful candidate will consistently execute the following weekly prospecting absolutes:
- Develop and maintain a call list of at least 100 suspects within a defined vertical market
- Appropriate titles may include:
- Facility Manager
- Director of Facilities
- General Manager
- Owner
- Operations Manager
- Executive Director
- President
- Chief Operating Officer
- Conduct outbound cold calls and outreach to targeted suspects
- Set a minimum of:
- 6 first appointments per week
- Average 2 of those appointments qualified to move forward to the next sales stage (system survey)
- Sales Process Execution
- Follow a structured, repeatable sales process:
- Targeting & Prospecting
- First Appointment (Discovery)
- System Survey / Site Walk
- Solution Development
- Proposal Presentation
- Close & Handoff to Operations
- Conduct on-site mechanical system surveys
- Identify client objectives related to:
- Reliability
- Risk reduction
- Budget predictability
- Asset life extension
- Comfort and compliance
- Develop and present preventive maintenance solutions aligned with client goals
- Account Development
- Build long-term relationships with facility stakeholders
- Maintain accurate CRM records including:
- Call activity
- Appointments set
- Survey status
- Proposal stage
- Transition sold agreements smoothly to operations and service teams
- Identify upsell and cross-sell opportunities over time
Performance Expectations
- This role is measured on activity, conversion, and results, including:
- Consistent execution of weekly prospecting standards
- First appointment volume and quality
- Survey conversion rate
- Maintenance agreement revenue growth
- CRM accuracy and pipeline health
Ideal Candidate Profile
- 5+ years of B2B sales experience (HVAC, mechanical, facilities, or technical services preferred)
- Comfortable with cold calling and outbound prospecting
- Organized, disciplined, and process-driven
- Able to communicate confidently with technical and non-technical stakeholders
- Experience selling recurring services or long-term agreements is a strong plus
- Self-motivated with a strong work ethic and accountability mindset
What We Offer
- Competitive base salary plus sales incentives
- Clear expectations and a defined sales process
- Strong operational support from service, engineering, and management
- Long-term growth opportunity in a stable, essential industry
- Vehicle / allowance, phone, laptop, and CRM tools
Who Should Not Apply
This role is not a fit for candidates who:
- Rely primarily on inbound leads
- Are uncomfortable with structured prospecting activity
- Prefer transactional or short-cycle sales only
- Require heavy supervision to stay on task
How to Apply
- Submit your resume and a brief cover letter explaining:
- Your experience with outbound prospecting
- Your approach to building a pipeline from scratch
- Why activity-based selling resonates with you
We offer a competitive base salary plus a performance-based commission structure designed to reward disciplined prospecting and profitable growth.
Our incentive program includes:
- Commission on new maintenance agreements
- Commission on profitable project sales
- Renewal incentives on retained accounts
- Annual performance bonus opportunities
- Unlimited earning potential for high performers
*Top performers in this role can earn $140,000–$190,000+ annually.
*Base pay is $60,000 to $70,000.
Our unique compensation package will be discussed during an in-person interview with viable candidates.
This position is designed for a self-motivated sales professional who thrives in an activity-driven environment and understands that consistent prospecting drives predictable income.
For more information about us, please visit Mechanical is an Equal Opportunity Employer, offering qualified applicants consideration for employment without regard to race, color, religion, sex, physical or mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
A Customer Service Representative (CSR) is responsible to deliver a positive customer experience to current and prospective bank customers on the banking floor. This position must be able to adapt well in the face of workplace stressors such as customers service complaints. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.
- Provide quality customer service and a positive banking experience by handling financial transactions (i.e. opening of accounts) with a professional attitude
- Determine customer needs, explain and sell products and services
- Participate in branch prospecting efforts
- Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
- Serve as a liaison between customer and operational areas
- May provide back up to the teller line as needed
- Ability to understand directions and adhere to established policy and procedures
- Able to remain focused
- Other related duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner
- As an integral member of the Branch, this position is also responsible to provide assistance wherever necessary to help the Branch and the Bank in achieving their annual goals
- May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels
Qualifications
Education, Training and Requirements:
- High School Diploma or GED
- Internal product and services knowledge
- Accurate and proficient math skills
- Professional and friendly interpersonal communications skills
- Proficient computer skills
- Clear thinking and ability to stay focused
- Thorough knowledge of bank products and services
- Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility
- Two (2) years of bank and/or customer service normally required
- All applicants must be 18 years of age or older
Other Job Information
Hours: 35 hours/week
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
Minimum
USD $17.50/Hr.
Maximum
USD $23.82/Hr.
Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
The story of how steel tracks turned the American promise into American progress and forged a trusted pathway to the possibilities of the future.
It's a story that continues today, an American legacy unfolding mile by mile.
There is a lot riding on those tracks and we know that support, quality and know-how are all important aspects in staying on track.
That's why the Plasser American tradition begins with a promise.
A promise to do things right.
An unapologetic commitment to quality that makes us the longtime trusted leader in cutting edge American made innovations for the North American railway.
It's a promise to see things differently to turn ordinary steel into safer passages.
To be a partner that you can count on to engineer solutions for the challenges of today and for the opportunities of tomorrow.
From research and design, expert manufacturing and delivering unapparelled services, our customers trust us to keep them ahead of the curve.
Progress is about more than getting from Point A to Point B.
It's knowing you have a trusted foundation to move you forward toward new possibilities waiting around the corner.
Join Plasser American to become part of our team forging ahead towards new opportunities in railway maintenance.
The railway is a path to the future, choose this path and apply today.
General Scope: To Provide technical services to customers of Plasser American Corporation Position Summary: Must possess the necessary experience to operate, service, troubleshoot and repair track maintenance equipment.
Must be capable of instructing railroad personnel in the operation and maintenance of track maintenance equipment.
Must be able to read and understand hydraulic, pneumatic and electrical schematics.
Must have a working knowledge of fluid power, basic computer skills, basic electricity, and a solid background in mechanics.
Potentially requires extensive domestic travel, and the possibility of travel abroad.
Supervisory Responsibilities: Does not have direct supervision of any employee, however, will be required to supervise customer's employees in the form of instruction.
Must be self-motivated and perform assigned task with limited or no supervision.
KNOWLEDGE, SKILLS AND ABILITIES (The knowledge, skills and attributes required for satisfactory job performance) Education: High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
Knowledge: Incumbent must have proficient knowledge in the following areas: Knowledge of hydraulic systems Knowledge of electrical systems Knowledge of pneumatic systems Knowledge of computer control systems and associated software Skills: Incumbent must demonstrate or participate in internal/external training programs to obtain the following skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with variables in situations where only limited standardization exits.
Ability to work in the metric unit of measure and to convert to US Standard.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must have and maintain a valid driver's license.
Ability to travel extensively via automobile, and commercial transportation.
Ability to satisfactorily pass a physical examination, required upon employment.
Applicable Technical Competencies: Incumbent must have working knowledge and demonstrated abilities utilizing mechanical knowledge: Specific applications combined with knowledge competencies are as follows: Rating Level: 1-5 (1= minimum 5= Maximum) Application Required Level of proficiency Preferred Level of proficiency Hydraulics 2 4 Pneumatics 2 4 Electronics 1 4 Electrical systems 2 4 Computer software 2 4 Personal Attributes: Incumbent must maintain strict confidentiality in performing the duties of a Service Representative.
The incumbent must also demonstrate the following personal attributes: Be honest and trustworthy Be respectful Possess cultural awareness and sensitivity Be flexible Demonstrate sound work ethics Benefits: Accrue 80 Hours of Paid Time Off during your first year of employment 10 Paid Holidays per year 401(k) match of $0.50 for every $1.00 you contribute up to 6% of your salary You may receive a merit bonus after completion of the audit at the end of the fiscal year Tuition Reimbursement Free Short and Long Term Disability after 90 days of employment Free Life Insurance
- 2 times your annual salary Company Events Free employee medical and dental coverage.
- valued at $7,500.00 About Plasser American: As part of the Plasser family brand, which is the largest Maintenance of Way equipment provider in the world, PAC is a rapidly growing provider of railway equipment in North America.
Continuing for the next few years, PAC will continue to make significant investments in the North American Market including a new office building and a substantial addition to our manufacturing facility.
PAC is making the needed investments to continue its growth trajectory for many years to come.
The next several years will be an exciting time of transformation.
We look to the future to enhance our team and achieve our goals.
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