What Is Benchmark Human Services Jobs in Usa
33,979 positions found
We are committed to empowering those we serve to live as independently as possible, be included in their communities, and reach their full potential.
This mission extends to our employees, who bring our mission to life each day.
We actively strive to be a workplace that honors the unique experiences, perspectives, and strengths of our employees.
We believe we are stronger, better, and more effective in our pursuits when we create space for everyone to be their authentic selves.
Benchmark Human Services has grown to become one of the most respected leaders in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health.
We work with people of all ages at home, at work, and in the community through residential programs, employment services, crisis response, early intervention, and more.
View our 65 Years of Stories campaign to learn more about the impact Benchmark employees have made across the country.
Benchmark is looking for an on-site Human Resources (HR) Generalist for our Dover, DE office.
This full-time position requires a positive person who demonstrates strong leadership skills, and the ability to multitask multiple responsibilities at once.
Benefits: Competitive base salary Incentive Bonus Health, vision and dental insurance 401k plan with company match Tuition reimbursement Paid Time Off and Sick Time Pay Flexible Spending Accounts (FSA) Advancement opportunities Profit Sharing Employee Discount Program Requirements: Conduct Interviews and makes employment decisions or recommendations to hiring manager based on the results of the interview Conduct all needed background checks and completes new hire paperwork.
Makes final hiring decision or recommendation to hiring manger based on the results of the background check(s) Conduct new employee orientation and other trainings as assigned Maintain employee files Ensure trainings are completed per DDDS regulations and Benchmark policies.
Input Individual Specific Training Checklist, Hub trainings and any other training into Provide for reports.
Assist in completing investigations related to employment issues Reviews, tracks, and documents compliance with mandatory and non-mandatory training.
This may include safety training, anti-harassment training, and professional licensure.
Provide on-boarding management.
Ensure compliance to all HR regulations and responsibilities.
Ability to multi-task and adapt in fast-past environment.
Have strong decision-making skills.
For a full and complete list, please contact HR.
Qualifications: Bachelor's degree in human resources or related field is preferred Human Service background preferred At least 2 years of experience working in HR Basic understanding of labor law HRIS experience preferred Interested candidates can apply online at Human Services is an EOE/AAP Employer.
Veterans, women, and individuals with disabilities are encouraged to apply.
Candidates selected for hire will be required to complete a background check in accordance with company policy and applicable laws.
INDOTH
Job Summary:
Position will primarily support the program administrators by preparing, facilitating, recording, and compiling meeting minutes for the HUD Capacity Building Grant Coalition.
Additional duties may include assisting with scheduling, follow-up communications, and organizing related documentation.
Ability to work independently and manage time effectively, prior experience supporting public health or government programs is a plus.
We are looking for someone with strong Project Management skills.
Essential Functions
- Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
- Monitors, evaluates, collects and analyzes program data. Provides technical assistance and recommends course of action.
- Prepares interpretative reports of program goals and objectives, provision of services and programs/services ability to meet standards and regulations.
- Participates in developing policies, regulations, forms, proposal requests, implementing new procedures, monitors, develops, reviews, updates, negotiates contracts, and/or prepares grant applications.
- Analyzes problems, applies policy to problem situations, responds to requests for information and questions regarding services.
- Assists as consultant, coordinator/liaison for special programs and/or projects.
- Assesses impact of proposed rules on current operations financially and programmatically.
- May supervise professional staff engaged in monitoring functions, special projects and/or clerical staff performing record keeping functions.
JOB REQUIREMENTS
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
1 . Three years' experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease preventlon, substance abuse, child protective services.
2. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short- and long-range program goals and objectives. Providing advice to other agency organizational units through consultation.
3. Six months experience in developing policies or procedures.
4. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
5. Six months experience in narrative report writing.
Client Service Representative
Location: Novato, CA (Onsite)
Employment Type: Direct Hire
Industry: Financial Services
About the Company
Our client is a well‐established financial services firm dedicated to providing personalized financial planning and investment strategies built on trust, integrity, and long‐term relationships. Their team supports high‐net‐worth individuals and families with a comprehensive, fiduciary approach to wealth management and client service. The firm prides itself on professionalism, confidentiality, and delivering an exceptional client experience.
Position Overview
The Client Service Representative is a key member of the client experience team and serves as the primary point of contact for clients. This role supports advisors and operations by managing client communications, account administration, and service requests while maintaining the highest standards of accuracy, confidentiality, and professionalism.
The ideal candidate is detail‐oriented, service‐driven, and thrives in a fast‐paced, highly regulated financial services environment.
Key Responsibilities
- Serve as the first point of contact for clients via phone, email, and in person, delivering professional and responsive service
- Manage and maintain client accounts using Redtail CRM and LPL ClientWorks, ensuring accuracy and completeness of records
- Assist with client onboarding, account updates, and service requests
- Coordinate electronic document processing, including e‐signatures and compliance documentation
- Support advisors and operations with scheduling, Zoom meetings, and client follow‐ups
- Collaborate with internal team members to update and process client account changes
- Handle client inquiries and concerns with professionalism, initiative, and discretion
- Maintain strict confidentiality and adhere to compliance requirements, including fingerprinting, attestations, and training participation
Qualifications & Skills
- Previous experience in client service, administrative support, or account management
- Experience in wealth management, financial services, or private client environments strongly preferred
- Proficiency with CRM systems; Redtail CRM experience highly desirable
- Strong organizational and time‐management skills with the ability to prioritize effectively
- Excellent verbal and written communication skills with a strong customer‐service mindset
- High level of professionalism, discretion, and attention to detail
- Ability to work independently while collaborating in a team‐oriented office environment
- Familiarity with financial industry compliance standards is a plus
Insight Global is looking for some Human Services Assistants to support one of local state clients in the Richmond, VA area. This is an ongoing contract engagement that can pay around $16-18/hr depending on previous experience.
Daily Responsibilities:
- Greet customers and help them complete forms
- Enter customer information on application forms
- Screen and review applications to determine eligibility
- Enter information into automated systems and generate reports
- Prepare case records & write recommendations for assigned cases
- Perform routine office tasks (answering phones, copying, scanning, preparing correspondence, processing mail, filing)
- Assist customers with online system (Common Help) for Medicaid, TANF, and SNAP (formerly known as food stamps) applications
- Help register and file clearances through State benefits systems
- Gather report facts & interpret public assistance policies/regulations
Required Skills & Experience
- 1-2 years of experience in a similar role
- Documenting/data entry/reporting
- Face to face customer service experience
- Administrative experience: answering phones, emails, filing, mail processing
- Microsoft Office Suite (excel)
Nice to Have Skills & Experience
- Experience working in a human services environment
- Bilingual
- Associate's degree
Overview:
Our client, is a U.S. Fortune 1,000 company and a major process services provider to government health and human services agencies in the United States seeks a Bilingual Customer Service representative.
*** Candidate must be authorized to work in USA without requiring sponsorship ***
**************************************************************************
*** Location: Rancho Cordova, CA 95670
*** Duration: 3+ months
Important:
- Schedule: Monday–Friday, 9:00 AM–6:00 PM PST
- Work Arrangement: Initial training onsite; remote work permitted after training completion
Job Overview:
The Bilingual CSR will support customers by handling inbound and outbound calls, assisting with enrollment-related transactions, and providing accurate information regarding program services, policies, and procedures. This role requires strong communication skills, adaptability, and the ability to perform effectively in a fast-paced, production-driven environment.
Job Functions:
- Respond to inbound 800-line calls and complete outbound support calls.
- Answer customer questions clearly and professionally, escalating or referring callers to supervisors, county representatives, or state agencies when needed.
- Assist beneficiaries with enrollment transaction requests, as applicable.
- Maintain current knowledge of client programs, policies, procedures, and desk guidelines.
- Ensure adherence to contract compliance provisions relevant to the role.
- Follow all position-specific policies and procedures while meeting quality and production expectations.
Required Qualifications:
- High school diploma, GED, or equivalent certification.
- At least 1 year of experience in customer service, call center, or a related field.
- Bilingual fluency in English and one of the following languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, or Armenian.
- Strong computer literacy and ability to quickly learn new software programs.
- Ability to follow procedures and meet established quality and productivity standards.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to work both independently and collaboratively as part of a team.
Preferred Requirement:
- Experience in a health or human services environment.
- Prior public-facing call center experience.
*********************************************************************
I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Sam Banga
Lead Recruiter
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
Remote working/work at home options are available for this role.
Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.
IMPORTANT:
- Start date: Monday, 4/6/2026 (Orientation)
- Primary Languages - Spanish | Armenian | Cambodian | Cantonese | Farsi | Japanese | Korean | Mandarin | Thai | Laotian | Ukrainian | Vietnamese
- Work Location: 11050 Olson Dr., Ste. 100, Rancho Cordova, CA 95670
- Must be local to Rancho Cordova or surrounding cities.
- On Site training: 4-5 weeks from 9:00 am - 6:00 pm PST - Once training is completed, staff will be sent home with equipment to work remote.
- This will be work from home (Client requires a private, secluded space to focus on your work, with no background noise or other distractions that may prevent from providing excellent customer service.)
- Client will be offering candidates based off the resume hence no interviews.
- Candidates requesting time off within the first 90 days of employment must seek approval before applying for this role.
- Duration of this project would be 3 Months with possible extension.
- Candidate will be working from home throughout the assignment after completing training.
- Candidate MUST have high-speed wired Internet connection. Wi-Fi / Wireless connections are not allowed.
- Candidate MUST have a reliable home-office environment.
RESPONSIBILITIES:
- Responds to inbound 800-line calls and completes outbound support calls, provides response to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur.
- Assists beneficiaries by completing enrollment transaction request transactions, as applicable.
- Maintains updated knowledge of the HCO program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position.
- Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position.
- Follows policies and procedures applicable to the position.
- Maintains updated knowledge of managed care plans that are available to beneficiaries in their service area.
- Assists beneficiaries in enrolling/disenrolling in managed care plans.8. Assists beneficiaries with medical exemptions and waiver inquiries.
- Provides beneficiaries with status of enrollment/disenrollment, medical exemptions, and waivers.
- Meets Production and Quality Assurance goals as defined for this position.
- Meets all standards established for this position as outlined in the attached performance criteria.
- Provides backup to the forms processing and research functions in Central Operations at minimum quality standards as specified for a Forms Processor and a Research Analyst level.
- Performs other duties as may be assigned by management.
REQUIRED QUALIFICATIONS:
- Education: At least HS diploma OR GED. (Proof of education is must)
- Must have 2-3 years of Customer Service experience within healthcare/insurance/pharma call center industry.
- Primary Languages - Spanish | Armenian | Cambodian | Cantonese | Farsi | Japanese | Korean | Mandarin | Thai | Laotian | Ukrainian | Vietnamese
I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Recruiter Name: Jatin Rattan
Title: Senior Recruiter
E-mail:
I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
| Woodridge, IL 60517 Wage: $17.00 per hour Job Type: Full-time 3pm
- 11pm Unit: Adult At Woodridge Interventions our job is helping the lives of others.
We're looking for those who share our desire to provide the best quality care to our patients and lead the fight against the opioid epidemic, be part of MAKING A DIFFERENCE in our community! Who We Are: Abraxas Youth & Family Services is a national nonprofit human services provider dedicated to Building Better Futures for at-risk youth, adults, and families.
Our diversified array of services includes alternative education, outpatient counseling, in-home services, shelter, detention, residential treatment and re-entry/transition services.
Since 1973, Abraxas team members have positively impacted the lives of those we serve and the communities in which they live.
Substance Abuse Technicians are responsible for: Monitoring, observing, and ensuring the safety and well-being of clients in a substance abuse treatment program Providing motivational and educational support and guidance to assist clients in meeting therapeutic goals Scheduling and coordinating client transportation and assisting with planning client recreational events Supporting treatment plans by reporting client observations and contributing to decisions concerning therapy, discipline and privileges Other duties as assigned Job Requirements: High school diploma or equivalency required Must be at least 21 years of age Minimum of 6 months of training or equivalent knowledge of substance abuse treatment theory and practice preferred Previous work experience with the program specific population in a residential or outpatient setting is preferred Must be able to respectfully interact with substance abuse clients and form a working therapeutic alliance Valid driver’s license in state of hire and good driving record required Physical Requirements: Ability to walk or move about facilities for up to two hours at a time, to monitor and interact with clients Ability to speak with others in order to exchange information and provide support Ability to proofread and check documents and files for accuracy on a regular basis Ability to respond to telephones and pages, and to hear and detect alarms and unusual noises Ability to drive an automobile or van and remain alert to traffic conditions, and to identify and comply with traffic signals and signs Why Should You Consider Abraxas? At Abraxas, we celebrate the richness of our diverse employees and the communities we serve.
We are actively committed to building a culture of awareness and belonging, as we strive to ensure we are a welcoming, inclusive, and culturally competent organization.
As we work to make a difference in people’s lives, we are dedicated to respect, equity, and the engagement of those we serve and our employees.
As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.
Whether you’re looking to begin a rewarding career or you’re a seasoned professional wanting a new challenge, we have a place for you and opportunities for development at all levels.
At Abraxas, everything we do centers around people.
That is why we are committed to providing you with competitive pay and comprehensive benefit options that help make your life easier and healthier, with a focus on providing choice when it comes to physical, emotional and financial wellness.
Our benefit options meet you where you are in your life and set you up for success both in and outside of work.
If you want to have a positive impact in the lives of others, come join us! Equal Opportunity Employer Abraxas Youth & Family Services, an affiliate of Apis Services Inc., offers a rewarding career for those passionate about making a difference in the lives of others.
Abraxas is a great place to start your career whether you have a high school diploma or GED, military experience, some college, or a bachelor or advanced degree.
If you are interested in counseling, juvenile justice, psychology, social work, teaching or just want to make a difference, we have a career path for you/ About Company: Apis Services, Inc.
(a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies.
Allowing these entities to advance their mission and vision.
By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.
Apis Services, Inc.
and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.
All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law.
This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Skills/QualificationsRequired:
- Valid driver's license
- High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred
Preferred:
- Management experience
- Experience in industrial sales or customer service
- Availability to start within two weeks after offer made/accepted
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Additionally, our employee-partners enjoy: Competitive Pay, 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP), Disability, Life and AD&D Insurance, 100% Company Paid, Paid Time Off and Holidays, Skills Development, Training and Career Advancement Opportunities.
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
Job Category: Service Organization: Rental Employee Status: Regular Schedule: Full Time Shift: 1st Shift
Nearest Major Market: Pittsburgh Job Segment: Service Manager, Payroll, Manager, Performance Management, Customer Service, Finance, Management, Human Resources
Weaver is a full-service national accounting, advisory, and consulting firm with opportunities for professionals in many different fields. We seek to bring a human element to the world of accounting, which includes creating a diverse, collaborative, and entrepreneurial workplace culture. Our leaders truly care about the well-being of all our employees and encourage them to pursue their ambitions.
While our business is based in numbers, our success is truly based on people. It's why we commit to supporting our people not just in their professional growth, but also in their ability to lead balanced, integrated lives. At the foundation of that commitment are our core values. Weaver's core values were created specifically to empower our people to deliver extraordinary service and be their best selves. Our goal is to balance high development with high performance in order to meet the long-term goals of each individual, team, and our firm.
Weaver is looking for a Transaction Advisory Services Manager to join our growing firm. Weaver's Transaction Advisory Services team is a high-performing team widely recognized for delivering exceptional attention to detail and a personal level of service. Our size enables us to be more nimble and responsive while servicing clients with transaction sizes ranging from $1 million to over $500 million.
A Transaction Advisory Services Manager at Weaver assists in the strategic development and execution of an appropriate transaction structure, including the execution of financial due diligence. The Manager works to understand profit drivers and trends, assists with purchase agreements and post-closing transaction matters. A Manager is responsible for identifying issues for purchase price reductions, deal structuring or deal termination, and post-acquisition action steps to achieve anticipated earnings/cash flow improvements. The Manager is responsible for the overall engagement quality and timeline. They will assist in the review of databook and reports prepared by Associates and Senior Associates. The Manager will prepare client ready deliverables. A Weaver Manager is an excellent communicator and team leader, and is able to manage and develop staff.
To be successful in this role, the following qualifications are required:
- Bachelor's degree in Accounting
- CPA required
- 5+ years of experience in transaction advisory services/financial due diligence, or mergers and acquisitions transactions
- Demonstrate an advanced understanding of technical accounting literature with GAAP
- Possess experience with due diligence engagements related to acquisitions by private equity investor groups and strategic corporate buyers, analyzing financial/operational results of targets through reviewing accounting records and conducting interviews with management, and preparing pro forma financial information
- Demonstrates independent thinking and strong decision-making skills
Additionally, the following qualifications are preferred:
- Master's degree in Accounting or related field
- Proven ability to manage, mentor and develop staff
- Strong relationship management and practice development skills
- Ability to attract and service new clients and expand services to existing clients
Annual Base Pay Range in California and New York: $110,000 to $160,000. Exact compensation may vary based on skills, experience, and location.
Weaver Benefits: At Weaver, our most valuable resource is our people. We take the time to evaluate our employees' wants and needs and invest our resources accordingly. Weaver offers competitive health benefits, such as medical, dental, vision, disability, life insurance, and a 401(k) plan. Further, we support our employees by offering flexible scheduled time off (STO), minimum of 56 hours of sick and safe leave, 11 holidays, and 2 scheduled recharge days! Learn more here.
We also offer in-house CPE and learning opportunities through our internal Learning & Development department. Our multi-faceted internal learning program including technical improvement, practice development, management/leadership training, and whole-life growth. Our goal is to balance both high development with high performance to meet the long-term goals of each individual, team, and our firm.
We are committed to investing in the strength of our team. That is why we have created an internal leadership coaching program to train leaders to support other leaders at every level of the organization. The goal of WeaverLEAD is to inspire the growth and development of our leaders by:
- Leaning into the experience of exploring new ideas for each individual's growth as a leader.
- Engaging the coaching mindset at work with new ways of thinking about challenges and opportunities.
- Adapting to the transformation that takes place as a result of participating in the program.
- Developing yourself and others with coaching competencies to create a firm-wide culture of coaching.
People are our formula! At Weaver, we recognize that everyone brings different strengths, backgrounds, and working styles to our team. We cultivate a safe and inclusive work environment that celebrates each individual's unique qualities through visibility, progression, advocacy, and support. We are proudly an equal opportunity employer.
Interested applicants should apply directly to the job posting. You may apply to multiple roles. Be sure to upload your most recent resume and ensure that it is attached to your application. By registering, you are only activating an account and creating a presence. Please apply directly to a position of interest. You will receive a confirmation email after completing an application for a role. After reviewing your application, a friendly Weaver Recruiter will contact you soon and walk you through the hiring process. Thank you for exploring a career with us. We look forward to meeting you!
Currently, we are not accepting resume submissions from third-party staffing agencies for this role. This role is Employee Referral Program eligible.
- IT Location: 130 Trinity Ave SW 5th Floor Atlanta, Georgia 3 Duration: 4 Months(Possibility of extension) On Site Purpose: The Atlanta Public School System is seeking the services of an IT Service Delivery Systems and Projects Coordinator to provide technical support, system management, and training for the IT Service Delivery and Student Experience Team.
Summary: Atlanta Public Schools' Digital Bridge program provides 38,000 student devices, staff laptops, hotspots, and other district technology to ensure students can access digital resources and tools at both school and home.
The IT Service Delivery Systems and Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to support device management and service delivery.
The position provides iiQ training for all Field Technicians including Lead Field Technicians, handles ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technology, and monitors IT Service Delivery and Student Experience Tableau dashboards.
Additionally, this role manages special projects for the IT Service Delivery and Student Experience Group, collaborating with Field Technicians, IT Management, and other IT divisions.
The position also helps ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management.
This role includes administrative assistant responsibilities for the IT Service Delivery and Student Experience team, providing administrative support to ensure smooth operations.
This position will work under the supervision of the IT Service Delivery team.
Scope of Work/Key Responsibilities: Adhere to established standard operating procedures through the following: Maintain exceptional customer service posture at ALL TIMES.
Serve as primary manager of iiQ for IT Service Delivery and Student Experience Team Primary iiQ Management and Training Responsibilities: Manage and administer iiQ system for IT Service Delivery and Student Experience Team Provide comprehensive iiQ training for all Field Technicians and Lead Field Technicians Handle iiQ ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technology Assist in the management of district technology including 38,000 student devices, staff laptops, hotspots, and other technology assets across the school district Monitor IT Service Delivery and Student Experience Tableau dashboards Maintain accurate technology asset assignments and data integrity in iiQ system for student devices, staff laptops, hotspots, and other district technology Work with data information group to establish Tableau dashboards for IT Service Delivery, IT Service Desk, and IT Asset Management Manage special projects for IT Service Delivery and Student Experience Group involving Field Technicians, IT Management, and other IT divisions o Help ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management Record and submit checklists or other documentation as required for upward reporting and accountability.
Provide administrative support including calendar management, scheduling meetings, coordinating events, and managing correspondence for IT Service Delivery and Student Experience leadership Prepare and organize documentation, reports, presentations, and meeting materials for the IT Service Delivery and Student Experience team