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Only candidates with US Work Authorization will be considered.
About the Role
We are looking for a dynamic and detail-oriented Product Analyst to support the evolution of our Investment Platforms. This role works at the intersection of Wealth Management, Technology, and Operations, helping coordinate stakeholders, support platform enhancements, and ensure smooth user experience for both clients and internal teams.
The ideal candidate understands investment products, enjoys problem-solving, learns fast, and is comfortable dealing with multiple priorities in a fast-paced environment.
Key Responsibilities:
- Support stakeholders in the planning, execution, and validation of platform initiatives across onboarding, trading, portfolio management, performance, and operational workflows.
- Coordinate with stakeholders across Investments, Trading, Operations, Compliance, Marketing, and Technology to gather requirements and ensure proper alignment.
- Partner with Technology teams during development cycles: clarifying requirements, validating functionality, and supporting troubleshooting.
- Perform BUAT (Business User Acceptance Testing), create test cases, execute scenarios, log defects, and validate fixes before releases.
- Investigate and debug platform issues, including inconsistent data, account setup errors, operational or settlement issues, and trading/processing discrepancies.
- Translate complex issues into clear, actionable explanations for business stakeholders and for technical teams.
- Monitor platform performance, client behavior, and usage trends to identify opportunities for improvement. Create and track requirements for platform enhancements and maintenance.
- Help maintain product documentation, workflows, and release notes.
- Assist in validating investment products, fee configurations, account attributes, and operational flows.
Qualifications:
Education: Bachelor’s degree in Finance, Economics, Business, Data Science, or a related field.
Experience: 1–3 years of experience in Wealth Management, Investment Operations, FinTech, Banking or Brokerage platforms.
Skills
- Strong understanding of investment products (equities, ETFs, REITs, mutual funds, fixed income).
- Comfort working with technology teams, APIs, data structures, and software development concepts.
- Excellent analytical skills and willingness to dive deep, debug, and investigate issues end-to-end.
- Strong communication skills, ability to simplify, structure, and clearly articulate problems and solutions.
- Ability to handle multiple tasks simultaneously while maintaining high attention to detail.
- Proactive, resourceful, and comfortable working in ambiguous or evolving environments.
- High sense of ownership and curiosity.
Preferred Qualifications
- Experience in a financial institution or investment firm.
- Proficiency in both English and Portuguese.
- Series 7 and Series 66 preferred (but not required).
Why This Role Matters
This position plays a critical part in ensuring our investment platform runs smoothly end-to-end, from onboarding to trading to ongoing client experience. You will help enhance platform capabilities, improve stability, and support our mission of delivering a world-class digital investment experience.
Bradesco Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Search for this job, NO EMPLOYMENT AGENCIES, HEAD HUNTERS, EXECUTIVE SEARCH FIRMS OR REPRESENTATIVE CALLS PLEASE.
Title: Sales Solutions Consultant
Location: Chicago, IL Hybrid
Duration: 9+ months
Job Details:
- 5 years of experience in industry insights development for the Consumer Packaged Goods (CPG) category (Nice to have)
- 5 years of experience in senior/executive stakeholder partnership
- Support scoping and consumer research efforts for alignment to your vertical’s business priorities, securing stakeholder input and approval and generating insights from consumer research.
- Generate compelling insights from raw data sets
- Advanced Proficiency in Stakeholder management
- Work Schedule: Normal EST/PST business hours, Monday - Friday
- Working Schedule: Hybrid
Company Description
TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.
Our Sales and Marketing teams play a critical role in expanding TouchCare’s impact and that’s where you come in.
The Role
We’re looking for a motivated, strategic, and people-oriented Broker Development Representative (SDR/BDR) to join our growing team. In this role, you’ll be at the forefront of TouchCare’s growth — driving top-of-funnel activity, building meaningful broker relationships, and converting leads into high-value opportunities for our sales organization.
This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys consultative conversations, and wants to make a measurable impact on company growth.
What You’ll Do
Prospecting & Lead Generation
- Identify and engage net-new brokers through cold calling, email, social media, and industry events
- Qualify marketing-qualified leads (MQLs) and convert them into sales-qualified leads (SQLs)
Qualification & Discovery
- Conduct initial outreach to assess interest, fit, and opportunity potential
- Uncover broker pain points and determine alignment with TouchCare’s solutions
Demo Scheduling & Handoffs
- Schedule discovery meetings (“demos”) between qualified brokers and Sales Success Consultants (SSCs)
- Collaborate on messaging and meeting preparation to ensure seamless handoffs
Lead Nurturing & Relationship Management
- Maintain ongoing engagement with SQLs who are not yet ready to meet
- Re-engage dormant broker relationships and keep TouchCare top of mind
Business Intelligence & Insights
- Capture and share broker feedback and market insights with Sales and Marketing
- Track all outreach, engagement, and activity in the CRM for visibility and alignment
Cross-Functional Collaboration
- Partner closely with Sales and Marketing to align outreach strategies and optimize broker engagement
- Share feedback and collaborate on campaigns, events, and outreach initiatives
Revenue Contribution
- Drive qualified pipeline and support company growth by fueling sales with high-quality leads
- Contribute directly to TouchCare’s revenue by generating SQLs that result in $200K+ in new annual revenue
- Track performance against KPIs and continuously identify opportunities to improve conversion rates
Who You Are
- A confident, consultative communicator who can clearly articulate value, overcome objections, and build trust
- A self-starter with 2–5 years of sales or business development experience (B2B preferred)
- Experienced across the full sales funnel — from prospecting and qualification to booking meetings
- Comfortable using CRM systems (Salesforce preferred) and tracking performance metrics
- Skilled at researching accounts, identifying decision-makers, and crafting personalized outreach
- Highly organized with the ability to manage multiple priorities and calendars
- Passionate about helping people, building relationships, and making a real impact
- Motivated by goals and performance metrics, with a track record of meeting or exceeding targets
- Experience in the benefits, HR, or employee healthcare space is a strong plus
Why Join Us?
- Professional Growth: Gain exposure to diverse accounting functions and portfolio company
- management.
- Collaborative Environment: Work closely with a supportive team that values your contribution.
- Fast-Paced & Rewarding: No two days are the same in our deadline-driven, high-energy office.
Location: Stamford, CT Work Style: In-Office
We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure.
We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.
Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys.
At Astound, we believe in creating astounding possibilities for everyone, everywhere.
A Day in the Life of the Broadband Network Technician I: Detect, troubleshoot and resolve system outages in aerial and/or underground capacities related to transmission levels, signal losses and off-air interference.
Prepare and perform emergency aerial and/or underground coaxial cable restoration due to variables such as cable breaks and/or damage Perform preventative maintenance (power supply, actives) in the form of testing, balancing, alignment and adjustments of components or equipment Monitor, record and repair cable leakage, complying with applicable regulations Observe and assist co-workers with fiber splicing activities Complete and distribute required documentation, such as work orders and daily logs Participation in a 24/7 on-call rotation Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent Experience: 2 years (telecom technician) Maintain satisfactory driving record and have a valid driver's license Customer Service Communication (verbal, written) Basic Computer Skills Aptitude to learn to skills Problem solving Time Management Teamwork Working alone Ability to read and interpret maps Bucket Certified; Ohm's Understand the Outside Plant Knowledge of Ladder; Hand or Power Tools We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program
*Benefits listed above are for regular full-time position The base salary in Pennsylvania for this position is $21.47-$35.73 per hour plus opportunities for bonus, benefits and commission, if applicable.
The base pay range represents the low and high end of the hiring range for this job.
Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
It is specific to Pennsylvania and may not be applicable to other locations.
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.
Discrimination of any kind has no place here.
We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.
We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.5c143e31-5e48-4549-b638-05792d185386
We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure.
We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.
Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys.
At Astound, we believe in creating astounding possibilities for everyone, everywhere.
A Day in the Life of the Broadband Network Technician I: Detect, troubleshoot and resolve system outages in aerial and/or underground capacities related to transmission levels, signal losses and off-air interference.
Prepare and perform emergency aerial and/or underground coaxial cable restoration due to variables such as cable breaks and/or damage Perform preventative maintenance (power supply, actives) in the form of testing, balancing, alignment and adjustments of components or equipment Monitor, record and repair cable leakage, complying with applicable regulations Observe and assist co-workers with fiber splicing activities Complete and distribute required documentation, such as work orders and daily logs Participation in a 24/7 on-call rotation Other duties as assigned What You Bring to the Table: Education: High school diploma or equivalent Experience: 2 years (telecom technician) Maintain satisfactory driving record and have a valid driver's license Customer Service Communication (verbal, written) Basic Computer Skills Aptitude to learn to skills Problem solving Time Management Teamwork Working alone Ability to read and interpret maps Bucket Certified; Ohm's Understand the Outside Plant Knowledge of Ladder; Hand or Power Tools We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program
*Benefits listed above are for regular full-time position The base salary in Pennsylvania for this position is $21.47-$35.73per hour plus opportunities for bonus, benefits and commission, if applicable.
The base pay range represents the low and high end of the hiring range for this job.
Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
It is specific to Pennsylvania and may not be applicable to other locations.
Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.
Discrimination of any kind has no place here.
We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.
We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.5c143e31-5e48-4549-b638-05792d185386
Date Posted:
2026-02-13Country:
United States of AmericaLocation:
US-AZ-TUCSON-M10 ~ 3360 E Hemisphere Loop ~ BLDG M10Position Role Type:
OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearanceSecurity Clearance Type:
DoD Clearance: SecretSecurity Clearance Status:
Active and existing security clearance required after day 1At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.
Raytheon is seeking a Senior Electrical Engineer to join our team as an Electrical Computer Aided Designer Engineer (ECAD).Our Mission is to develop best in industry technologies that align product capabilities to the needs of our customer. We will empower our people to leverage design commonality and innovation, balancing risk and rigor, to achieve predictable and affordable solutions. We are looking for candidates willing to collaborate, innovate, and team with our engineers to generate and utilize today’s cutting-edge technology.
This position is an onsite role, located in Tucson, AZ.
What You Will Do:
Responsible for Printed Circuit Board (PCB) designs from conception to manufacturing
Creation of the PCB, Circuit Card Assembly (CCA), and Schematic drawings for suppliers
Schematic Capture, Component Placement, Routing of Traces, Gerber/ODB++ file creation
Utilize software such as Siemens: Xpedition Enterprise and DownStream Technologies: BluePrint-PCB
Design layouts include Rigid, Flex, and Rigid-Flex assemblies
Work designs to include full designs, re-spins, drawing updates, change notices, copper changes, and process improvement projects within and outside own discipline
Daily interface with various engineering levels along with different engineering disciplines including, but not limited to Electrical, Mechanical, Components, Test, and Producibility Engineering disciplines to ensure that the overall design requirements are captured, keeping cost, cycle time, and producibility in mind
Qualifications You Must Have:
Typically requires a Bachelor’s in Science, Technology, Engineering, or Mathematics (STEM) and a minimum of 5 years of prior relevant experience to include any combination of the following:
Experience with PCB manufacturing or CCA manufacturing principles that affect circuitry and component layout with RF specific layout techniques
Experience with the electrical design process including RF layout
Experience with laying out Rigid, Flex, or Rigid-Flex boards
Experience with multi-layer board design
Qualifications We Prefer:
Working knowledge of Analog, Digital including DDR, specific experience with RF, Power, and mixed technology, including multi-layer designs with High Density Interconnect (HDI) technology
Technical PCB design skills using the Siemens design toolset including, but not limited to the Xpedition Layout tool suite with working knowledge of schematic capture, placement, routing, use of the auto-router, constraint manager, and library tools, and use of BluePrint to create complex PCB and CCA drawings, Altium is not used, but transfers over well to the Siemens toolset
Export manufacturing data in both Gerber and ODB++ formats
Use of Valor NPI, Design for Manufacturing rule sets, other Design Rule Checking software
Able to understand and interpret drawings as they relate to PCB’s and CCA’s
Familiarity with IPC 6012 & IPC 6013
Working knowledge of military and commercial design standards, GD&T techniques, and overall producibility considerations related to electronic packaging
Knowledge of RF circuitry and key care abouts when it come to laying out the board along with filter knowledge
Working knowledge of operating system concepts and implementations, network services as related to Microsoft Windows suites
Willingness to work extended hours (nights and/or weekends) as required to complete assigned tasking
Active Secret DoD security clearance
What We Offer
Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.
This position offers relocation based on candidate eligibility.
Learn More & Apply Now!
This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here:
#LI-CV1
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Job description
For our MIR and AMMEGA Customer Service team, we are currently looking for a
CUSTOMER SUPPORT SPECIALIST. As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life of a customer support specialist can look like:
- Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
- Processing customer orders accurately and timely.
- Researching customer order history and reviewing inventory for availability.
- Maintaining and updating customer files.
- Following up on orders in progress and communicating order statuses with outside sales staff.
- Interacting extensively with vendors and customers.
- Performing product research through contact with our vendors.
- Obtaining pricing on purchases, generating and following up on quotes.
- Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
- Verifying accuracy of order when receiving vendor products.
- Allocating cost of inventory to orders.
- Transferring stock to other branches upon request.
- Contacting customers to collect invoices that are past due.
We are looking for you to have:
- Associate’s or Bachelor’s degree strongly preferred and/or at least four (4) years of previous experience.
- Experience with Word, Excel, and Outlook.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Leadership acumen.
- Positive team spirit.
- Entrepreneurial and customer focus.
- Learning agility.
- Ability to deliver what is promised.
- Drive for change and innovation.
- Ability to build relationships through collaboration.
What we offer you:
The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.
Other benefits include:
- Paid training.
- Medical, Dental, and Vision insurance.
- Life insurance.
- Employer-paid Short- and Long-Term Disability insurance.
- 401k with company match.
- Tuition reimbursement.
- Paid time off.
AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status or other characteristics protected by law.
Global Network Director
Dallas, TX
Onsite 5 Days / Week
$200,000 - $250,000 + Bonus + Equity
Relocation support available if needed
Overview:
A global technology organization is seeking a Global Network Director to lead worldwide network operations, including Network Engineering, Data Center Infrastructure, and Network Security. This role owns strategy, execution, and reliability of a highly distributed, business-critical network environment.
The successful candidate will define and execute the global network strategy, with a strong focus on modern, large-scale data center networking, ensuring a highly available, secure, and scalable infrastructure.
Key Responsibilities:
- Lead global Network Engineering, Data Center, and Network Security teams across multiple regions
- Define and execute long-term strategy for network scalability, performance, and modernization
- Ensure high availability, resiliency, and security of enterprise-scale networks
- Architect and support LAN, WAN, SD-WAN, and cloud networking environments
- Oversee data center operations, including capacity planning, disaster recovery, and business continuity
- Establish and enforce network security standards and compliance practices
- Partner with IT leadership and business stakeholders to align network initiatives with company goals
- Manage vendors, contracts, and third-party service providers
- Own global network operations budget and cost optimization
- Mentor and develop a globally distributed team
- Report network performance, risk, and initiatives to executive leadership
Required Qualifications:
- 10+ years in network engineering / operations
- 5+ years in senior leadership or director-level roles
- Experience designing, deploying, and operating large scale Spine-Leaf architectures in a production data center environment
- Deep expertise in enterprise and global network architecture (LAN, WAN, SD-WAN, cloud)
- Strong knowledge of routing, switching, and network protocols (BGP, OSPF, MPLS, TCP/IP)
- Experience with both Cisco and Arista
- Experience supporting large-scale data center environments
- Strong understanding of network security principles and controls
- Experience with public cloud networking (AWS, Azure, or GCP)
- Excellent communication skills across global teams
- Willingness to travel internationally (up to ~25%)
Nice to Have:
- Experience with network automation (Python, Ansible, Terraform)
- Exposure to SDN, network virtualization, or modern observability platforms
- Industry certifications (CCIE, CISSP, or similar)
Job Title: Network Operations Manager - NMS
Job Type: Full time - Permanent
Location: Richardson, TX – Onsite
Job Summary
- Lead the implementation and evolution of the client’s proprietary managed service systems that use network intelligence to maintain, optimize, and enhance customer networks.
- This technical leadership role balances hands-on implementation with team coordination, process improvement, and product development to enable scalable and efficient operations.
- Implement and support the network management systems that power the client’s managed services, including Ciena Navigator, Nokia WS-NOC, and NFM-P, along with related proprietary software platforms.
- Deliver proactive lifecycle management through Managed Software Services (MSS), including remote upgrades, security patching, and platform maintenance across customer optical NMS environments.
- Collaborate closely with the client’s software development and network engineering teams to identify and implement capabilities that leverage network intelligence data to proactively detect, communicate, and automatically resolve issues—transforming raw telemetry into actionable insights that prevent customer-impacting events network
ROLES & RESPONSIBILITIES
Network Intelligence and Service Delivery Optimization
- Collaborate with software development and network engineering teams to identify and implement features that transform network telemetry into proactive issue detection, communication, and automated resolution
- Drive automation and tooling improvements to increase efficiency and reduce manual effort
- Expand the internal knowledge base to accelerate implementation and troubleshooting
- Develop reporting on service delivery metrics, upgrade pipelines, and resource utilization
Service Delivery & Technical Leadership
- Lead delivery of Managed Software Services (MSS) – NMS upgrades, security patches, and maintenance – through direct execution or team delegation
- Provide technical escalation and approve upgrade strategies, rollback procedures, and risk mitigation plans
- Coordinate with customers' engineering and PM teams to manage scope changes, resolve delivery issues, and maintain high satisfaction
- Stay current on vendor software releases, security vulnerabilities, and industry best practices
- Manage vendor relationships for support, licensing, and technical escalations
Business & Operational Management
- Serve as primary point of contact for MSS and support quarterly business reviews
- Support sales and account management to refine and close new MSS opportunities
- Track operational budgets and drive profitability for MSS engagements
- Define and track KPIs: upgrade success rate, on-time delivery, customer satisfaction, and team utilization
Team Development & Culture
- Lead and mentor high-performing team with clear roles, responsibilities, and career progression
- Conduct performance reviews and provide coaching on technical capabilities and customer service excellence
- Foster a culture of proactive service delivery, continuous improvement, and technical innovation
QUALIFICATIONS
Required Experience
- 5+ years of experience in network operations, managed services, or telecom service delivery with strong technical foundation in enterprise IT infrastructure
1. Linux/Windows environments, database management, virtualization platforms
- Lifecycle management: system updates, security patches, and firmware upgrades
- Administering storage arrays and ensuring RAID/disk redundancy is in place
- Managing software license files tied to NMS platforms
- Maintaining replication and backup jobs
- 2+ years in leadership roles managing technical, service delivery teams
- Working knowledge of optical networking technologies (DWDM, OTN) in relation to Network Management Systems (Ciena Navigator/MCP, Nokia WaveSuite, or similar platforms)
- Proven track record delivering Managed Services with SLA commitments and customer satisfaction goals
- Experience with remote service delivery models, maintenance window planning, and change management
- Familiarity with ITIL service management framework and best practices
- Vendor management and escalation experience with telecom equipment manufacturers and software providers
Preferred Qualifications
- ITIL Foundation, PMP, or relevant vendor and technical certifications (Ciena, Nokia, VMware, Hyper-V)
- Experience in both service provider and enterprise networking environments
- Knowledge of network automation using Python, Ansible, or similar tools
- Experience with agile project delivery methodologies
- Leadership & Soft Skills
- Strong written and verbal communication skills
- Proven ability to develop and mentor technical talent
- Strong problem-solving skills and ability to make sound decisions under pressure
- Experience working with remote team members and customers
- Ability to balance strategic planning with hands-on technical problem solving
- Customer-focused mindset with commitment to service excellence
Education
Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or related field; or equivalent experience
**Onsite in Reston / Herndon, VA
*** **Tier 1 and Tier 1.5 Day, Swing, and Night shifts available
** *U.S Citizenship Required
* Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments.
This role will support 24x7 operations (shift work) for critical networking infrastructure including ExpressRoute, VPN, and core network services across secure federal facilities.
#cjpost Key Responsibilities Operational Support Monitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customers Perform port provisioning and generate Network Design Templates (NDT) for buildout activities Create seed files and execute post-build service configuration deployments Validate configuration settings before bringing services to production Support decom efforts for retiring network infrastructure Triage and escalate Livesite incidents, customer-reported issues, and deployment incidents Documentation & Knowledge Management Update knowledge base with troubleshooting guides and lessons learned from incident resolution Contribute to PNAAS automation initiatives Document standard operating procedures for Tier 1 activities Maintain accurate records of configuration changes and deployment activities Collaboration Coordinate with Microsoft’s partners (ATT, BT, Verizon, Equinix, etc.) for partner capacity onboarding per business needs Escalate complex issues to Tier 1.5/2 support following established protocols Minimum Qualifications HS Diploma or GED; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
2+ years of experience in network operations or technical support U.S Citizenship due to federal contract requirements Security Requirements Active Secret level clearance Able to obtain CJIS background check Required Certifications (One or more) CompTIA Network+ CompTIA Security+ Azure AZ-900 Primary Job Specific Skills Basic understanding of networking fundamentals (TCP/IP, routing, switching) Familiarity with Microsoft Azure networking services preferred Experience with ticketing systems and incident management processes Strong troubleshooting and problem-solving abilities Excellent written and verbal communication skills Ability to work independently in a 24x7 operational environment Strong attention to detail and commitment to documentation standards Customer service orientation with ability to manage multiple priorities Other Job Skills Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
Applies standard methodology, techniques, procedures and criteria.
Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.
Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
Strong customer service skills.
Experience with cloud infrastructure, digital workspace, and storage technology a plus.
#cjpost