Wabash Jobs in Usa

WHO WE ARE LOOKING FOR:

Franciscan Physician Network is seeking a Board Eligible/Board Certified OB/GYN physician to join our group of compassionate professionals in a practice that has been established for 50 years at Franciscan Health Lafayette East.

WHAT WE NEED:

Ideal candidate will have a strong focus on clinical excellence and patient satisfaction. Candidate will display exceptional interpersonal skills and desire to develop strong ties with the community and build long-lasting relationships with patients. Physician will need to work collaboratively to coordinate and deliver the highest quality of patient care.

WHAT YOU CAN EXPECT:

For all health care services at Franciscan Physician Network, we follow the  Ethical and Religious Directives , while caring for our patient population.

• Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m.

• Average patient volume: 20 – 30 patients per day

• Inpatient coverage for deliveries

• Call expectation: 1:6

• Established practice with 11 Physicians and 5 Advanced Practice Providers

• Maternal Fetal Medicine Provider On-Site

• On-Site Equipment and Services

  • Davinci Robotics

  • Colposcope

  • Ultrasound

  • Laboratory Service

• Common Diagnoses and Procedures

  • Pregnancy

  • Menopause

  • LEEP’s

  • PCOS

  • Endometrial Ablations

  • Natural Family Planning

  • Annual Physical Exams

  • Dysfunctional Uterine Bleeding

  • Pelvic Pain

  • Menorrhagia

  • Dysmenorrhea 

  • Urinary Incontinence

  • Ovarian Cysts

  • Endometrial Hyperplasia

WHO WE ARE:

Franciscan Physician Network (FPN), a division of  FRANCISCAN HEALTH , brings together the many primary care and specialty physician groups associated with Franciscan Health’s hospitals and access points across Indiana and Illinois. FPN includes over 1,000 physicians and advanced practice providers.

With 12 hospitals, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Of our 260+ locations, many are nationally recognized Centers of Health Care Excellence. Franciscan Health takes pride in providing compassionate, comprehensive care for our patients and the communities we serve.

WHAT WE OFFER:

At Franciscan Physician Network we strive to create a flexible and realistic work-life balance for our providers. Full- and part-time opportunities are offered with benefits, which could include:

• Competitive compensation, including income guarantee, with bonus incentives

• Generous recruitment bonus program including relocation allowance; commencement and retention packages

• Paid malpractice

• 27 days of Allowed Time Off plus five additional paid days for CME with annual stipend

• Full benefits package, including health, life, dental, vision and legal insurance

• Retirement options, including 403(b), 457(b), 401(a)

• Short- and Long-Term Own Occupation Disability

• Customized marketing support

• Leadership development through board and committee opportunities

MORE INFORMATION:

For more information, please contact Physician and Provider Services Team at  or (844) 376-3627.

WHERE WE LIVE:

Lafayette is a multi-faceted town which encompasses a vibrant college scene, a beautiful natural landscape and a lively urban center. Across the Wabash River in West Lafayette,  Purdue University draws a diverse young student population to the city. A walking tour of downtown Lafayette reveals a historic core of Victorian architecture, unique shops, and public art.

Nature abounds in the  city and area parks , including Columbian Park, the Celery Bog wetlands, the Jerry E. Clegg Botanical Garden along Wildcat Creek, and Wolf Park in Battle Ground. Lafayette offers an excellent art scene with local breweries, wineries, shops, pick your own fruit farms among many other amenities and activities.

Western Indiana is a desirable community in which to live and work. The AMA has designated Indiana as one of the nation’s top “physician friendly” states due to its favorable malpractice status. The region is the home of  Purdue Research Park and many multi-national companies which contribute to a strong, local economy. Offerings include highly-ranked public and private schools and diverse cultural activities.

TRAVEL IS REQUIRED:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Parkview Health is actively seeking a qualified Board Eligible/Board Certified Anesthesiologist to join their expanding program in Fort Wayne, Indiana.

Specifics of Your Role as an Anesthesiologist

• • Full time 50 hours per week with hours of Monday thru Friday 7am – 5pm
  • The call requirement includes weekdays, weekends and holidays that are statistically distributed equally among the providers
• Scheduling office only - providers work in the operating room 100% of the time
• This role will provide the opportunity to work on a wide variety of cases

The Team

• Our team consists of 44 Anesthesiologists (including 6 pediatric fellowship trained physicians, 11 CV trained ) and 12 Anesthesiologist Assistants .
• The team cares for hundreds of patients each year in various specialty lines, including cardiovascular, orthopedic, trauma, general surgery, endoscopy, obstetric, pediatric, neurosurgery and more.
• We serve patients at Parkview Regional Medical Center, Parkview Randallia Hospital, Parkview Southwest Surgery Center and Parkview Wabash .

Benefits

Our excellent benefit package includes:

• Highly productive anesthesia group with salary starting at $520,000
• Incentive paid quarterly based on hours worked
• Commencement bonus
• Paid relocation
• Retirement contribution plan
• Flexible spending accounts
• Medical, dental, vision & life insurance
• Short and long-term disability
• And many other non-traditional benefits!

Apply Today!

For more information or to apply, please contact us at

Parkview Health

• Proudly committed to bringing the highest quality of care to northeast Indiana and northwest Ohio
• Region’s largest employer with over 16,000 employees
• Health system is comprised of more than 1,100 world-class providers in more than 45 specialties in over 300 locations.
• Named one of the nation’s top employers by Forbes
• Community hospitals recognized among Best Places to Work in Indiana

• Hours of practice are Monday – Friday 8 a.m. – 5 p.m., but flexibility is preferred as the practice is looking to provide extended hours.
• Weekly Patient Contact: 36 hours is preferred.
• Daily encounter goals of 18-22 patients depending on visit lengths.
• Call required for this position is 1:4 – light call that is physician friendly allowing for work/life balance .
• Opportunity allows for OB , including administering C-sections and newborn rounding, but not mandatory .

• 1104 N. Wayne Street, North Manchester, IN
• Current team structure is comprised of Physicians & Advanced Practice Provider

• Highly competitive salaries plus annual incentive compensation opportunity
• Commencement bonus
• Paid relocation
• Student loan assistance
• Retirement contribution plan
• Flexible spending accounts
• Medical, dental, vision & life insurance
• Short and long-term disability
• And many other non-traditional benefits!

is actively seeking a qualified Board Eligible/Board Certified Fellowship Trained Pediatric Anesthesiologist to join their expanding program in Fort Wayne, Indiana.

Specifics of Your Role as a Pediatric Anesthesiologist

• S cheduling office only - providers work in the operating room 100% of the time
• The call requirement includes weekdays, weekends and holidays that are statistically distributed equally among the providers
• Care will include Pediatric ICU surgical patients, elective pediatric patients and neonatal ICU patients
• This role will not do 100% pediatric patients as Parkview is not solely a pediatric hospital
• Opportunity to work on a wide variety of cases such as pediatric egd’s, dental, general pediatric surgery and orthopedics, craniofacial, hernias, appys, ENT cases and thoracotomy’s, OB

The Team

• Our team consists of 45 Anesthesiologists including 6 physicians that are pediatric fellowship trained and 23 Anesthesiologist Assistants .
• The team cares for hundreds of patients each year in various specialty lines, including cardiovascular, orthopedic, trauma, general surgery, endoscopy, obstetric, pediatric, neurosurgery and more.
• We serve patients at Parkview Regional Medical Center, Parkview Randallia Hospital, Parkview Southwest and Parkview Wabash .

Benefits

• Highly competitive salaries plus annual incentive compensation opportunity
• Commencement bonus
• Paid relocation
• Student loan assistance
• Retirement contribution plan
• Flexible spending accounts
• Medical, dental, vision & life insurance
• Short and long-term disability
• And many other non-traditional benefits!

Apply Today!

• Proudly committed to bringing the highest quality of care to northeast Indiana and northwest Ohio
• Region’s largest employer with over 16,000 employees
• Health system is comprised of more than 1,100 world-class providers in more than 45 specialties in over 300 locations.
• Named one of the nation’s top employers by Forbes
• Community hospitals recognized among Best Places to Work in Indiana

About the Role:

The Manager, Compensation reports to the Director, Compensation & Benefits at Wabash and supports the design, execution and administration of the company’s compensation programs. This role contributes to base pay structures, incentive plans and broader compensation initiatives while partnering with HR, business leaders and Finance to ensure programs align with company goals, market competitiveness and internal equity. This position offers exposure across multiple facets of Wabash’s compensation strategy and provides the opportunity to build and enhance programs that support talent attraction, retention and engagement.

Your Responsibilities:

· Support the design, implementation and evaluation of Wabash’s compensation programs including broad-based and incentive pay plans

· Execute the annual compensation cycle including base pay adjustments and incentive plan administration

· Provide data-driven recommendations on salary structures, job leveling and pay program enhancements

· Conduct compensation analyses including market benchmarking, pay equity reviews and modeling

· Partner with HR and business leaders on compensation-related matters including workforce planning and job evaluations

· Ensure compliance with applicable laws and regulations (e.g., FLSA, pay transparency)

· Participate in compensation surveys and support analysis to maintain market competitiveness

· Collaborate with Finance and Legal to align compensation programs with cost and governance requirements

· Support development of training and communication materials related to compensation programs

· Stay informed on compensation trends and recommend improvements as appropriate

· Other duties as assigned

Let’s Talk About Your Qualifications:

· Bachelor’s Degree

· 3-5+ years of compensation or related HR experience

· Foundational knowledge of compensation principles, job evaluation and pay structures

· Experience with incentive plans or exposure to executive compensation is a plus (not required)

· CCP certification or interest in pursuing certification preferred

· Strong analytical skills with proficiency in Excel (VLOOKUP, pivot tables, formulas) and HRIS tools

· Strong communication and stakeholder partnership skills

· Ability to manage multiple priorities and meet deadlines

· High attention to detail, integrity and confidentiality

Leadership Attributes:

At Wabash, we pride ourselves on being empowering, and there are some things we feel very strongly about:

· Embrace Diversity and Inclusion – Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness

· Seek to Listen – Actively listen to reach the best solution and make the strongest decisions

· Always Learn – Strive to improve; do not quit or settle for the status quo

· Be Authentic – Demonstrate honesty, incredible energy, and grit in everything you do

· Win Together – Collaborate, seek alignment, and excel at cross-group communication to success as one team and One Wabash

Join us in turning ideas into world-changing realities. Curate and build your high-impact professional career at Wabash!

Affirmative Action/EEO Statement:

Wabash is committed to providing equal employment opportunity for its associates and applicants without regard to race, color, religion, sex, age, national origin, veteran status, disability, or other protected class or activity under federal, state, or local law. All employment decisions must be based on neutral, legitimate criteria. All employment policies and rules shall be applied equally to similarly situated associates.

Dir II HSE Program

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Dir II HSE Program (USAN) on our Health, Science, and Ethics team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Dir II HSE Program, you will direct the operations of the United States Adopted Names (USAN) Program and serve as Secretary to the USAN Council. Serve as an International Nonproprietary Names (INN) expert for the World Health Organization's INN Program.

RESPONSIBILITIES:

USAN Program Operations

• Oversee day-to-day operations of the USAN Team including managing USAN and INN applications and the negotiation, approval, and payment process for all generic drug names in the United States.
• Provide operational and governance guidance and oversight to USAN Program staff by ensuring adherence to USAN policies.
• Serve as a liaison with the FDA and WHO.
• Responsible for managing USAN's operating budget, ensuring timely revenue recognition to meet financial targets.
• Responsible for establishing USAN-specific goals and providing input to help shape and implement BU-level processes.

Nonproprietary Naming Lifecycle

• Conduct negotiations for nonproprietary names for drugs, both small molecules and biologics, pharmaceutical aids, and veterinary drugs marketed in the United States between drug manufacturers, the USAN Council, and the World Health Organization (WHO)
• Serve as single point of contact with pharmaceutical clients throughout the drug naming lifecycle.
• Conduct extensive research on the availability and appropriateness of the suggested names and stems.
• Prepare and review analysis of related agents for applications.
• Ensure established nomenclature and chemical format standards are followed.
• Read and report on drug nomenclature and medical literature to maintain skills for this position including monitoring and interpreting advances in the field of nomenclature.

Secretary to the USAN Council and INN Program Expert

• Conduct biannual USAN Council meetings. Responsible for the agenda, organization and content of USAN Council meetings. Present USAN requests and new policies for review by the USAN Council at these meetings.
• Act as primary contact and spokesperson for the USAN Council; provide nomenclature guidance to manufacturers by directly communicating and explaining USAN rules and processes.
• Conduct reviews of all INN applications and make recommendations to the INN Secretariat.
• Attend INN Expert Consultation meetings twice per year to approve USAN and INN requests submitted to the INN Program.

Staff Management

• Lead, mentor, and provide management oversight for staff.
• Responsible for setting objectives, evaluating employee performance, and fostering a collaborative team environment.
• Responsible for developing staff knowledge and skills to support career development.

May include other responsibilities as assigned

REQUIREMENTS:

1. Master's Degree required.
2. Ph.D. or PharmD desirable.
3. 10+ years of experience in a health-related setting that includes deep expertise in drug classification and activity is required.
4. 5+ years' experience in people management required; able to attract and develop talent.
5. Substantive knowledge, training, and background in biochemistry, pharmacy, pharmacology and / or the biological sciences is required.
6. Proven track record of managing Profit & Loss (P&L) accountability preferred.
7. Familiarity with specialized software applications (such as Clarivate, ChemDraw) and chemical databases (such as Chemical Abstract Service).
8. Well-developed negotiation, arbitration, and meeting facilitation skills.
9. Excellent prioritization and organization skills.
10. Polished relationship building and management skills needed for external and internal relationships.
11. Excellent verbal communication, writing skills, and presentation skills with proven experience.
12. Both domestic and international travel required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $152,939-$206,519. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Sr. Product Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Product Manager on our Health Solutions team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Sr. Product Manager, you will provide analytical
oversight of the portfolio lifecycle and target markets for the Credentialing
Product Portfolio. This includes assessing and evaluating new opportunities and
markets for growth to support go-to-market planning and execution. Inform
product vision through analysis, execution, and implementation. Actively work with business
development, sales, and marketing teams on strategic initiatives and and
cross-functional alignment.

RESPONSIBILITIES:

Portfolio Analysis & Market Assessment

• Evaluate new markets for the AMA's credentialing business, inclusive of developing business and financial models along with supporting companion strategies for product development and launch.
• Lead defined product team efforts focusing on new data acquisition and credentials verification of non-physician clinician types to support credentialing offerings, developing business cases when appropriate.
• In conjunction with leadership and product and business development team, contribute to the development and enhancement of a multi-year product roadmap and build consensus and enthusiasm among stakeholders.
• Facilitate development of an innovation pipeline utilizing deep understanding of emerging trends in the health care marketplace to support innovation and inform positioning of AMA credentialing solutions for growth in evolving markets.
• Analyze and recommend approaches for maximizing market share and contribution margins in existing markets.
• Work with leaders across AMA (e.g., IT, Legal, Finance, and Advocacy) to support alignment of intiatives with technical capabilities, economic models and legal and compliance requirements.

Industry Analysis

• Stay current on industry trends, accreditation standards, regulations and customer needs and behaviors associated with the Credentialing Solutions Portfolio.
• Source third-party market research and analysis, as needed, working procurement to define needs and source market research and analysis work, including customer research, market analysis and competitor analysis.
• Produce analytical and product-focused presentations for both internal and external audiences.

• Collaborate with Account Management and Marketing to deliver value messaging linked to the targeted markets and segments.
• Provide key inputs to enable marketing to develop Sales Enablement and Channel Enablement materials aligned to the new solutions' value propositions. Manage creation of and ensure quality of product artifacts. Align product and go-to-market planning and execution.
  

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in business, economics, engineering, or related field required; MBA preferred.
2. 7+ years of health care-focused experience in new product development and/or health care data industry.
3. 5+ years of demonstrated experience supporting strategic growth initiatives.
4. Strong business acumen to develop and communicate recommendations to leadership.
5. Excellent data synthesis and financial modeling skills to critically analyze and interpret market research and other data, to inform the development of business cases and plans.
6. Familiarity with emerging technologies and solutions.
7. Interpersonal skills and temperament to work collaboratively and cooperatively in a matrixed and complicated environment.
8. Strong oral and written communications skills; able to express complex business concepts effectively. Strong presentation skills required to evangelize products in the marketplace.
9. Proactively initiates, develops and maintains effective working relationships with internal and external team members to achieve results. Works well with people from different disciplines with varying degrees of technical experience and can effectively inform a team toward a direction or recommendation based on data and insights.
10. Able to cultivate and sustain working relationships with executives at key clients, industry influencers, and other collaborators.
11. Some travel involved.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $119,074-$157,855. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Quality Assurance Analyst II (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Quality Assurance Analyst II on our AMA Insurance team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Quality Assurance Analyst II, you will be responsible for executing quality assurance activities
throughout the software development lifecycle. This role focuses on designing and
executing test plans, validating functional requirements, identifying defects, and
collaborating with internal teams to support successful deployment of reliable
software. This role ensures software meets defined technical specifications and
business requirements through established QA processes and testing practices.

RESPONSIBILITIES:

Test Planning and Test Case Development

• Define testing scope by developing comprehensive test
  plans
• Ensure project timelines for testing are adhered to
• Create detailed, reusable test cases and scripts
• Ensure test cases cover all functional, performance
  and security scenarios

Test Execution, Validation, Regression Testing and Defect Management

• Executes manual and
  automated testing to ensure all functional requirements are successfully
  processed
• Re-test existing
  features after new code is added to ensure no new defects were introduced
• Identify, document, and track software bugs. Collaborate with development team to resolve
  issues

Release Readiness and Collaboration

• Conduct smoke testing to validate release readiness
• Provide testing results, risk assessments, and
  recommendations to stakeholders to support release decisions
• Participate in Agile ceremonies, such as sprint
  planning and code reviews
• Provide feedback on testability and potential risks
  early in the cycle

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree preferred or equivalent work experience and HS diploma/equivalent education required
   
2. 3+ years of experience in quality assurance,
   with recent hands-on QA practice
3. Demonstrated experience testing Life and Disability
   insurance applications or systems
4. Demonstrated ability
   to multi-task and effectively manage multiple, concurrent projects to succed in
   a results driven environment
5. Polished interpersonal
   skills, including relationship building skills
6. Strong verbal and
   written communication skills to effectively communicate with all levels of
   management and staff
7. Demonstrated
   experience in transactional testing scenarios
8. Must be very detailed oriented and very
   sensitive to deadlines
9. Strong problem-solving
   skills
10. Ability to work
    independently or in a team setting equally effectively
11. Ability to work
    effectively in a fast-paced environment with competing priorities and delivery
    timelines

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $74,160-$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

Customer Success Manager

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Customer Success Manager on our Marketing & Member Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Customer Success Manager, you will be responsible for ensuring best-in-class customer experience and product usage for all group membership institutions. This role will be a point of customer contact and work closely with day-to-day program administrators to understand their needs, tailor solutions, execute product onboarding/training, and implement outreach programs to increase engagement KPIs. The AMA Customer Success Team represents AMA externally, creates and maintains a robust case study and testimonials library, and provides recommendations for optimizing products to drive group membership growth and increase customer/member engagement.

RESPONSIBILITIES:

• Maintain a comprehensive understanding of target audience needs, issues, and relationships to enhance
• existing programs.
• Work with sales and product team to guide customers through the onboarding process, ensuring they understand the product/service and its features and have clearly defined KPIs.
• Provide robust training and onboarding experience that leads to learner activation and engagement.
• Identify opportunities for upselling/cross-selling group membership curriculum, content, and membership benefits.
• Maintain a deep understanding of the company's products/services and stay updated on new features and enhancements.

• Continuously work to improve customer experience, build trust, transparency, and safeguard/increase customer retention.
• Establish and maintain customer relationships and provide high-level technical and product support. Address customer concerns, inquiries, and issues promptly and effectively.
• Collaborate with internal teams (e.g., support, sales, product) to ensure outreach programs and communication tactics are optimized and drive KPIs.
• Identify satisfied customers and secure/curate testimonials and/or case studies.
• Assist with recognition program to reward/amplify top customers/institutions.

• Research, monitor, report, and recognize customer performance.
• Ensure accurate and comprehensive data reporting through CX digital monitoring tools and product analytics.
• Produce regular reports on customer success metrics and key performance indicators.
• Utilize Salesforce to document customer interactions and maintain accurate customer data.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in healthcare administration, business, communications, or related field required.
2. Minimum of 5+ years account management and customer relationship management experience required.
3. Previous experience in graduate medical education administration or related healthcare account/relationship management roles, preferred.
4. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
5. Analytical, goal-oriented, and creative individual with excellent communication skills (written and verbal) able to excel in a matrixed environment and strong client management skills.
6. Experience developing and maintaining customer relationships as well as driving programs/products forward to successful completion and growth.
7. Strong external presence to communicate with external stakeholders and customers.
8. Familiarity with accreditation standards, particularly ACGME regulations and LCME standards, is a plus.
9. Familiarity with learning management systems/online education programs
10. Some travel required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION