Trispoke Managed Services Jobs in Usa

• 
  
  
• 
  
  Supervise and support the advisory client service associates, fostering a collaborative and high-performance team culture.
  
  
• 
  
  Provide coaching, mentoring, and development opportunities to team members.
  
  
• 
  
  Assign and monitor daily tasks, ensuring alignment with department goals and service standards.
  
  
• 
  
  Lead regular team meetings to communicate updates, share best practices, and address challenges.
  
  

• 
  
  
• 
  
  Ensure seamless client onboarding and ongoing service delivery across the advisory business.
  
  
• 
  
  Monitor and enhance the client experience by identifying service gaps and implementing improvements.
  
  
• 
  
  Serve as a point of escalation for client service issues, working with internal teams and custodians to resolve concerns promptly.
  
  
• 
  
  Promote a client-first mindset throughout the team.
  
  

• 
  
  
• 
  
  Prepare advanced reports, presentations, and documentation to support client reviews and financial planning.
  
  
• 
  
  Coordinate with internal departments (e.g., compliance, operations, trading) to resolve escalated issues.
  
  
• 
  
  Monitor and track client service activities to ensure timely and accurate completion.
  
  
• 
  
  Interface with custodians to open new accounts, update account information, and perform routine and specialized tasks.
  
  

• 
  
  
• 
  
  Oversee the review, maintenance, and completion of Standard Operating Procedures (SOPs) to ensure consistency and compliance.
  
  
• 
  
  Identify opportunities for process improvement and implement changes to enhance operational efficiency.
  
  
• 
  
  Collaborate with the AVP and other stakeholders to align team workflows with broader organizational strategies.
  
  

• 
  
  
• 
  
  Develop and deliver training programs for new and existing client service associates.
  
  
• 
  
  Ensure team members are proficient in systems such as Schwab and Salesforce.
  
  
• 
  
  Facilitate cross-training to build team flexibility and coverage.
  
  
• 
  
  Maintain and update training materials and reference resources.
  
  

• 
  
  
• 
  
  Lead or support department-level projects related to client service enhancements and operational improvements.
  
  
• 
  
  Track and report on key service metrics.
  
  
• 
  
  Provide regular updates to leadership on team performance, challenges, and successes.
  
  
• 
  
  Ensure compliance with internal procedures and regulatory standards.
  
  

• 
  
  
• Bachelor's degree in finance, business administration, or a related field.
  
  
• Minimum of five years of experience in financial services or client service. At least two years in a supervisory role preferred.
  
  
• Active (or willing to sit for) Series 7, 63, and 65 or Series 7 and 66.
  
  

• 
  
  
• Medical, Dental, Vision, & Life Insurance
  
  
• 401(k) with a company match
  
  
• PTO & 11 1/2 Paid Holidays
  
  

ABOUT THE COLLEGE 

Palo Verde College is a publicly supported 2-year college located in the beautiful Southeastern California desert. Yearly enrollment is approximately 7,000 students (full and part-time).

Palo Verde Community College is an Equal Opportunity Employer and is committed to providing an educational environment which affirms and supports diversity in its faculty, staff, and administration, and promoting an environment of inclusion. At Palo Verde College, we value every team member?s contribution in achieving the mission of providing excellent educational programs and services that contribute to the success of our students and the vitality of the community we serve. We are looking for individuals who enjoy working collaboratively in an environment of diversity, culture, thinking, and learning.  

Palo Verde College is designated as a Hispanic-Serving Institution (HSI) and proudly offers many programs to serve and support our diverse student body. College faculty are expected to be willing to utilize different learning and teaching methods appropriate to the students they serve. Palo Verde College expands access to higher education and learning opportunities by providing education via  in person, online,  correspondence education, hybrid classes, and interactive television (ITV) modalities. Further information on the College's distance education programs can be found in the College Catalog. In addition, Palo Verde College is committed to serving students who have been impacted by the criminal justice system through education. Resources for teaching classes for incarcerated or formerly incarcerated students are available through the Rising Scholar Network.

LOCATION

Palo Verde College is located in the City of Blythe at one of the busiest entrance points to California. The college is located in a desert oasis adjacent to the beautiful Colorado River and the Palo Verde Valley.  Blythe, and the fertile Palo Verde Valley, is primarily a farming and ranching area. Boating, fishing and hunting attract many tourists.  The Palo Verde Valley is centrally located between Phoenix and Los Angeles, Las Vegas and the Mexican border. The valley?s great climate, with more than 350 days of sunshine and mild winters, attracts thousands of winter visitors every year.

Under the supervision of the Director of Marketing and Advancement Services, or designee, the Advancement Services Specialist provides creative, logistical, and technical support for marketing campaigns, fundraising activities, donor relations, graphic design, event coordination, and scholarship programming. The Advancement Services Specialist provides specialized support in promoting the College and the PVC Foundation?s mission, advancing equity and inclusion, and enhancing institutional visibility through creative content development, data integrity, and community engagement.

DUTIES AND RESPONSIBILITIES:

1. Develops and supports inclusive marketing and fundraising efforts that celebrate student diversity, promotes access to scholarships, and build authentic engagement with donors, alumni, and the broader community, 
2. Provides logistical and creative support for advancement efforts such as fundraising, annual giving, alumni engagement, grant support, and planned giving communications. 
3. Responsible for logging gifts, preparing donor receipts and acknowledgment letters, validating submitted donor records, creating pledges, and reminders.
4. Assists with annual solicitations and tracking of scholarship renewals; communicates scholarship deadlines, criteria, and award information clearly to students, families, and campus partners; coordinates and tracks scholarship applications and awards.
5. Coordinates Foundation presence at annual ceremonies; serves as a liaison with the PVC Foundation; assists in the preparation of agenda items for the Foundation Board of Directors meetings; attends Foundation meetings and serves as official recorder.
6. Creates and implement innovative marketing strategies that resonate with the college?s core vision, mission and values; conceptualizes and creates original and innovative components of design projects; design marketing materials and visual content using graphic design tools. 
7. Assists in providing technical information concerning the college?s brand identity and conducting publication reviews for spelling, grammar and appropriate application of graphic elements; supports the development and implementation of branding strategies and templates for district wide marketing.
8. Designs trademarks, logos, and illustrations; advises stakeholders regarding the application and use of graphics and exhibits.
9. Coordinates with other departments for timely updates to the District?s College Foundation, scholarship, and alumni website; assists in editing District wide content for accuracy and brand consistency.
10. Maintains department files, forms, and records; proofreads, edits, provides feedback, content and creative direction for material including college publications, special event marketing, photos, videos, and branding guides. 
11. Provides information to students, staff, faculty, donors, external constituencies, alumni, other public and regulatory agencies, community groups, the business community, and the general public.
12. Provides graphic design assistance to other departments as requested by the assigned administrator.
13. Coordinates the development of videos, testimonials, and stories that highlight student success,
14. Responsible for the District?s social media accounts; researches industry trends and pitches new content ideas; assists with monitoring campaign performance and tracking essential metrics. 
15. Supports crisis communication efforts.
16. Assists in taking photographs for district activities and events.
17. Assists in coordinating and supporting annual Foundation financial audit; provides lists of requested transactions, report back-ups and balance queries.
18. Handles confidential and sensitive issues with discretion.
19. Proofreads and verifies Foundation, scholarships, and budgetary data from all sources, including content for solicitations, marketing, and web materials.
20. Conducts thorough market research to identify trends, opportunities, and target audiences; processes and prepares a variety of documents, materials, and records according to established procedures and practices.
21. Responsible for district mascot program, including recruiting and training student performers, scheduling appearances, and maintaining costume.
22. Coordinates related special projects as assigned.
23. Reviews budget and projections with assigned administrator; processes marketing and advancement-related purchase requests; monitors and maintains inventory of office supplies, promotional items and advancement materials.
24. Attends meeting and trainings workshops as required; presents at orientations, workshops, and meetings. 
25. Represents the college and programs at regional and statewide meetings, workshops, and professional development activities
26. Exhibits an equity-minded focus, responsiveness, and sensitivity to support an inclusive learning environment.  
27. Demonstrates a strong commitment to diversity, equity, inclusion, and accessibility principles in all aspects of job performance; actively promotes and creates a welcoming and inclusive environment. 
28. Participates in professional development activities, and other related committees or workgroups.
29. Performs other related duties as assigned.

KNOWLEDGE AND ABILITIES

1. Principles and practices of fundraising, donor stewardship, and scholarship management.
2. Marketing principles, techniques, and best practices in higher education.
3. Graphic design principles and software tools.
4. Social media platforms and digital content strategies.
5. Website content management systems
6. Office productivity software (MS Office Suite: Word, Excel, Outlook, PowerPoint).
7. Marketing and branding best practices in higher education.
8. Web and social media content creation and management.
9. Communication strategies for diverse and multilingual communities.
10. Database management and CRM systems.
11. Scholarship programs and financial aid processes.
12. Event planning and logistics coordination.

1. Understand District organization, operations, policies, and objectives
2. Communicate effectively, both orally and in writing, with diverse audiences
3. Manage multiple projects and deadlines with attention to detail.
4. Work independently and collaboratively in a fast-paced environment.
5. Exercise discretion in handling sensitive and confidential information.
6. Provide excellent customer service to internal and external stakeholders.
7. Represent the District positively in community and donor-facing settings.
8. Create inclusive, visually engaging marketing material
9. Interpret and apply college policies, procedures, and regulations.
10. Support and promote the mission of the College and Foundation through culturally responsive practices.
11. Analyze situations accurately and adopt an effective course of action.
12. Operate modern office equipment including specialized software applications.

1. Associate?s Degree from an accredited institution or the equivalent.
2. Two (2) years related work experience in fundraising, marketing, communications, graphic design or related field. 
3. Type at 40 wpm.
4. Passage of the District?s clerical skills test.
5. Sensitivity to and understanding of the diverse academic, ethnic, racial, age, national origin, religious, gender, sexual orientation, socio-economic, disabilities, and cultural backgrounds of community college students.

SUBSTITUTION POLICY 

Substitutions for meeting the minimum qualifications are allowed for this job posting. Substitutions are allowed for education and professional experience.  Substitutions will be processed as follows:
Education:

1. 24 semester units equates to one (1) year of college level course work; OR
   • One (1) year of professional experience
2. 48 semester units equates to two (2) years of college level course work; OR
   • An Associate?s degree; OR
   • Two (2) years of professional experience
3. 96 semester units equates to four (4) years of college level course work; OR
   • A Bachelor?s degree; OR
   • Four (4) years of professional experience

Professional Experience:

1. One (1) year of professional experience equates to 24 semester units of college level course work
2. Two (2) years of professional experience equates to 48 semester units of college level course work; OR
   • An Associate?s degree
3. Four (4) years of professional experience equates to 96 semester units of college level course work; OR
   • A Bachelor?s degree

1. Bachelor?s Degree from an accredited institution.
2. Experience in community development and grant management.
3. Demonstrated experience with Adobe Creative Cloud Suite (Photoshop, Illustrator, InDesign), Canva, and other tools used for professional marketing and graphic design.

1. The physical demands and work environment are typical of an administrative job in an onsite, remote, or hybrid office environment.
2. The incumbent must be able to perform the essential functions of the job, with or with out a reasonable accommodation.
3. This position may conduct routine visits to all service locations, including California Department of Corrections and Rehabilitation (CDCR) facilities, local high schools, and PVC?s Needles Center and Child Development Center.

1. This is a 12-month full time classified position. May include evening and weekend duty.
2. Row 13 on the classified salary schedule.
3. The District offers an attractive package of fringe benefits including medical, prescription,dental, vision and life insurance as accorded per CSEA agreement.

APPLICATION PROCESS

Our employment online application process is designed to assist the search committee in evaluating whether or not you possess the required knowledge and skills for the position for which you are applying. Job-related information from all applicants will be evaluated to identify those best qualified.  Only the best-qualified applicants will be selected for testing and further consideration.  Therefore, the online application must be completed to allow a comprehensive review and evaluation.  Failure to complete the online application (and supplemental material, when required) will constitute failure to comply with the selection process and the application will be rejected.

1. To guarantee consideration, a completed application and any other required material listed, must be submitted with the online application by the published closing date.
2. Applications are only accepted for positions currently open for recruitment.
3. Meeting minimum requirements does not guarantee you an interview.
4. Current employees who are applying for a position should be aware that material from their personnel files will not be included as part of the application packet, and they should provide information on past and present employment in the same degree of detail as any other candidate.
5. Applicants wishing to apply for more than one position must submit a separate application and required materials for each position.
6. Legible photocopies of documents will only be accepted.
7. Travel costs related to the interview process will be borne solely by the candidate.
8. Please read the job announcement/description carefully to ensure your background and education meet the requirements of the position
9. The selection process may also include practical exercise (i.e., training demonstration and/or other written, technical manipulative, or simulation exercises), or skilled testing to evaluate candidates? qualifications.
10. Applicants with foreign transcripts must be evaluated by an Accredited United States Institution, please see the approved organizations listed in the following link: ?sfvrsn=bb4f6e6a_6  or the National Association of Credential Evaluation Services link: 

REQUIRED DOCUMENTS

Cover Letter

Resume

Diversity Statement

Copies of Transcripts (Must show all work completed and the conferral date of the degree. If hired original transcripts must be submitted)

Six References (3 Professional and 3 Personal)

Professional Licenses (If applicable)

Recommended: Typing Certificate

PI283164997

We are seeking a Food Service Director to lead and oversee daily food service operations.

Key Responsibilities:

• Lead, coach, and develop a team of food service professionals
• Oversee daily operations, including production, service, and sanitation
• Ensure compliance with food safety, health, and regulatory requirements
• Manage scheduling, labor costs, and operational budgets
• Maintain inventory, ordering, and vendor relationships
• Promote a customer-focused service culture and continuous improvement
• Represent operations in the community and with key stakeholders

Qualifications:

• Prior experience in commercial food service or large-scale food operations
• Associate degree in food and nutrition, culinary arts, business, or related field preferred
• ServSafe certification (or willingness to obtain)
• Strong organizational, communication, and leadership skills
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Valid driver’s license

OrganicLife is seeking an experienced K–12 Food Service Director to join our team and oversee food service operations at St. Marcus School in Milwaukee, WI!

Summary of Position:

The Food Service Director is responsible for the overall planning, management, and oversight of district-wide food service operations within a K–12 school environment. This role ensures operational excellence, compliance, financial accountability, and high-quality service delivery across multiple school sites participating in the National School Lunch and Breakfast Programs.

While this position provides oversight and guidance to the culinary team, its primary focus is on operational leadership, including people management, systems, processes, compliance, budgeting, reporting, and collaboration with district partners.

Essential Tasks:

Operations & District Oversight

• Oversee daily food service operations across assigned schools to ensure consistency, efficiency, and compliance with organizational and district standards.
• Plan, coordinate, assign, and monitor operational activities across multiple sites, providing hands-on support as needed.
• Identify operational challenges and implement improvements to processes, staffing models, workflows, and procedures.
• Ensure compliance with USDA regulations, National School Lunch Program (NSLP), and National School Breakfast Program (NSBP) requirements.
• Maintain accurate operational, financial, and production records across all locations.
• Prepare, review, and submit required reports, including production records, cash handling documentation, deposits, and compliance paperwork.
• Coordinate closely with school administrators, district clients, and support departments (maintenance, custodial, security, delivery, etc.).
• Attend district, client, and company meetings as required.

Financial & Administrative Management

• Oversee inventory management, ordering, receiving, and storage practices to ensure accuracy, cost control, and product availability.
• Monitor food and supply budgets, identify cost-saving opportunities, and support financial performance goals.
• Ensure proper cash handling procedures, including register setup, balancing, deposits, and reporting.
• Review timesheets, schedules, and labor allocation to ensure efficiency and compliance.

Team Leadership & Training

• Hire, onboard, train, and supervise food service staff with a focus on operational standards, safety, and service excellence.
• Provide coaching and performance management to site-level leaders and team members.
• Foster a positive, accountable work environment that supports employee engagement and retention.
• Ensure staff are trained on operational procedures, food safety, sanitation, and customer service expectations.

Facilities, Safety & Compliance

• Ensure kitchens and service areas are properly opened, secured, and maintained.
• Oversee cleaning and sanitizing procedures for equipment, utensils, and work areas.
• Monitor refrigeration and equipment performance; coordinate maintenance as needed.
• Promote and enforce safety standards and best practices in all operational areas.
• Perform related duties as assigned.

Knowledge, Skills, and Abilities

• Strong understanding of multi-site operations management within food service or a related environment.
• Working knowledge of USDA Child Nutrition Programs and regulatory compliance requirements.
• Experience with inventory control, ordering systems, budgeting, and financial reporting.
• Proven ability to lead, train, and supervise teams across multiple locations.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Ability to analyze operational data, identify trends, and implement improvements.
• Excellent interpersonal and communication skills; ability to collaborate effectively with staff, students, school personnel, and district partners.
• Ability to remain composed and effective in a fast-paced environment while maintaining a professional, customer-focused approach.
• Plan, coordinate, assign, and monitor operational activities across multiple sites, providing hands-on support as needed.
• Identify operational challenges and implement improvements to processes, staffing models, workflows, and procedures.
• Ensure compliance with USDA regulations, National School Lunch Program (NSLP), and National School Breakfast Program (NSBP) requirements.
• Maintain accurate operational, financial, and production records across all locations.
• Prepare, review, and submit required reports, including production records, cash handling documentation, deposits, and compliance paperwork.
• Coordinate closely with school administrators, district clients, and support departments (maintenance, custodial, security, delivery, etc.).
• Attend district, client, and company meetings as required.

EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent experience preferred.
• Experience with the National School Lunch Program (NSLP) strongly required.
• Minimum of three years of operations or district-level management experience in contract foodservice, education, hospitality, or a related field.
• Experience overseeing inventory, purchasing, labor management, and compliance functions.
• Culinary management experience is beneficial but not the primary focus of the role.

PHYSICAL REQUIREMENTS

• Some walking, moving, driving, carrying, bending, kneeling, reaching, handling, pushing, and pulling.
• Ability to lift a minimum of 50 pounds, stand for extended periods, and work in environments with varying temperatures.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

Job Description

Salesforce Field Service Lightning (FSL) Architect

Must Have Technical/Functional Skills

• Deep knowledge of Salesforce Field Service Lightning (FSL) architecture, configuration, and best practices

• Strong experience in Service Cloud, Lightning Components, and Salesforce Platform

• Expertise in FSL data model, work order management, service appointments, resource scheduling, and dispatcher console

• Hands-on experience with FSL Mobile App and offline capabilities

• Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and integration using REST/SOAP APIs

• Understanding of Salesforce security model, sharing rules, and role hierarchy

• Experience with third-party integrations (ERP, GIS, telematics)

• Strong knowledge of deployment tools (Change Sets, ANT, SFDX) and CI/CD processes

• Familiarity with Salesforce best practices, Governor Limits, and performance optimization

Roles & Responsibilities

• Design and implement end-to-end FSL solutions aligned with business requirements

• Collaborate with stakeholders to gather requirements, define technical architecture, and create solution blueprints

• Lead FSL configuration, including service territories, skills, operating hours, and optimization rules

• Develop and maintain custom components using Apex and Lightning frameworks

• Ensure data integrity, security compliance, and system scalability

• Provide technical leadership to development teams and guide them on FSL best practices

• Conduct code reviews, performance tuning, and quality assurance

• Manage integration with external systems and ensure seamless data flow

• Support UAT, training, and post-go-live activities

• Stay updated on Salesforce releases and recommend enhancements

Education

Bachelors

Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination.

We've combined the spirit of O`ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome.

Here, you'll bring the spirit of the islands to life in every part of your role.

Are you ready to join this team and make an impact? Our Housekeeping Guest Service Manager team takes phenomenal pride in managing a team of experienced housekeeping professionals who ensure our guestrooms and accommodations are what our guests come to expect from Disney.

You will lead a multifunctional housekeeping team to accomplish daily service of guestrooms, hallways and public areas to provide outstanding room experience and cleanliness both upon arrival and throughout a Guest's stay.

This Full-time position reports to the Assistant Housekeeping Director and will be working onsite at our breathtaking Aulani resort on the island of Oahu, Hawaii.

What you will do: Contribute to the operation daily, including working with guests and cast members and resolving any guest situations Maintain employee focus to encourage and develop a diverse, multi-lingual team Recognize cast members and hold them accountable for delivering excellence in safety, courtesy, show and efficiency Exceed guest expectations through achievements in guest satisfaction measurement scores, quality assurance scores, and other guest satisfaction measures Coordinate and inspect daily cleaning assignments; provide feedback to ensure cleanliness, service and product quality standards are met Partner with the resort hotel front office and other teams to ensure delivery of clean and ready rooms Conduct daily pre-shift breakout meetings to communicate relevant information to cast members Supervise daily staffing levels and shift coverage needs Support local projects and monitor supervise any potential impacts to the guest and cast experience Here's what you'll need to be successful in this role: Minimum one year supervisory or managerial experience Minimum one year working in a housekeeping role Passion for service and commitment to safety awareness Experience leading a multicultural team and a passion for developing others Good verbal and written skills, along with problem-solving and decision-making Experience leading in a team environment, holding self and others accountable, and the ability to deal with conflict Operational guest service experience and skills Proficiency in basic computer functions vital to operate in a Windows environment and other technologies Understand the impact of financial aspects of an operation (i.e.

operating budget, revenue, labor, inventory systems, costs) Flexibility to work varied hours, including evenings, overnight, weekends and holidays It would be a plus if you also have these skills: Housekeeping experience working in a luxury hotel Knowledge of chemicals, materials, cleaning technique and equipment Knowledge of HotSOS Multilingual skills Education is important to us, here is what we're looking for: Required: High School degree or equivalent Benefits and Perks: Disney offers a rewards package to help you live your best life.

This includes health and savings benefits, educational opportunities and special extras that only Disney can provide.

Learn more about our benefits and perks at The hiring range for this position in Hawaii is $72,000 to $96,500.

The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

d24ad0b8-823f-4e68-a892-2986ccdf7392

Currently looking for a reliable and knowledgeable Service Advisor that helps assist the General Manager with daily duties. Responsibilities for Service Writer:

• Provide excellent customer service from intake to release of vehicle, and perform any additional follow up
• Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan
• Advise the customer on the auto repairs that you recommend and offer a pricing quote
• Communicate with parts sellers and technicians to make sure everything needed is on hand
• Provide updates to customers as their work is completed
• Answer detailed questions about services performed and price information
• Maintain customer records by keeping all files organized
• Schedule appointments over the phone

Qualifications for Service Writer:

• Basic math and accounting knowledge
• Strong understanding of auto mechanics and the ability to identify appropriate repairs for vehicle problems
• Ability to break down complicated automotive or industry topics into understandable advice meant for customer understanding
• Advanced computer and data-entry skills
• Organizational and record-keeping skills
• Ability to stand, walk, sit and lift up to 25 pounds
• Have a teamwork mindset in the workplace and accept feedback on your work
• Understand the typical format of company schedules in order to manage time efficiently
• Ability to multitask, work in high-stress settings
• Can work Saturdays

Join Our Team

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everythingtires, brakes, oilso the opportunities to grow and develop expertise with Midas are endless.

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers.

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed. Your day-to-day job duties include, but are not limited to, the following:

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Managing sales transactions while working assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned*

Your Skills and Experience:

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required
• High level of integrity is required
• Proficiency in basic math for cash accounting is required

Your Perks and Benefits:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow.

There are a wide variety of project openings available. Schedules vary by site and program. This is an entry-level position that offers on-the-job paid training. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required scripts, policies, and procedures
• Utilize knowledge base and training to accurately answer customer questions
• Comply with requirements surrounding confidential information and personal information
• Appropriately escalate customer issues with the managerial team
• Ensure first call resolution through problems solving and effective call handling
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications:

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required):

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

All MCI Locations:

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position:

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation