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Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:

* Communicating and interacting with guests to build an welcoming guest experience

* Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns

* Adapting to different guest interactions and situations

* Promoting and engaging around various benefits, offerings and services

As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:

* Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard

* Create a welcoming experience by greeting guests as you are completing your daily tasks.

* When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.

* Make the guest aware of current promos. store activities and events.

* Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.

* Thank guests and let them know we're happy they chose to shop at Target.

* Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.

* Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.

* Work efficiently to minimize guest wait time while maintaining guest service and accuracy.

* Understand and show guests how to use the features and offerings within the Target App including Wallet.

* Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.

* Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target's policies and procedures.

* Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.

* Stock supplies during store open hours while being available for the guest.

* Demonstrate a culture of ethical conduct, safety and compliance.

* Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.

* Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

* All other duties based on business needs

WHAT WE ARE LOOKING FOR

This may be the right job for you if:

* You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.

* You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.

* You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go:

* Communicating effectively, including using positive language and attentive to guests needs

* Welcoming and helpful attitude toward guests and other team members

* Attention to detail while prioritizing tasks

* Willing to educate guests and engage around products and services

* Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.

* Work both independently and with a team

* Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

* Accurately handle checkout operations, transactions, and support cash office operations as needed

* Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds?without additional assistance from others.

* Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary.

* Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

* Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

Find competitive benefits from financial and education to well-being and beyond at https:///careers/benefits.

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role: | Pegue esta URL en su navegador preferido para obtener informacin sobre la elegibilidad de este puesto para recibir beneficios: with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to . Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.

Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha lmite de solicitud.

The Commercial Development Director, (internally known as Commercial Development Manager) will be responsible for business development activities and to identify, manage the initial qualification, and close through the signing of contracts for new business, concentrating on Biologics. This position is remote but aligned to FDB US site and ideally located in the West Coast region.

At FUJIFILM Diosynth Biotechnologies U.S.A., we're leading the charge in advancing tomorrow's medicines. If you want to be a part of life-impacting projects alongside today's most innovative biopharmaceutical companies, FUJIFILM Diosynth Biotechnologies could be the right place for you.

From our Bioprocess Innovation Center to our cGMP-compliant manufacturing site, we thrive on collaboration, creativity, and purpose. Whether your expertise lies in research, manufacturing, or production, you'll find a home here where your efforts directly improve patients' lives. Together, let's shape the future of healthcare.

Situated at the cross-section of Morrisville and Research Triangle Park (RTP), North Carolina, our site is at the heart of a booming biotech hub surrounded by top universities, vibrant communities, and various outdoor opportunities.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of \"giving our world more smiles.\"

The work we do at FUJIFILM Diosynth Biotechnologies (FDB) has never been more important and we are looking for talented candidates to join us. We're growing our capabilities and looking for passionate, mission-driven people like you who want to make a real difference in people's lives. Join FDB and help create the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies across the globe. Here, you'll work alongside and learn from some of the most dedicated scientists, engineers, and manufacturers in the industry. We're proud to cultivate a culture that will fuel your passion, energy, and drive. This is what FDB calls Genki.

Join us and discover a community that thrives on diversity and never scares away from a complex challenge. Take the opportunity to work with some of the most dedicated scientists, engineers, and manufacturers in the industry. At FDB, you determine what's possible.

Major Activities And Responsibilities:

General Responsibilities:

• Know and understand FDB business and communicate that knowledge to potential customers
• Establish relationships with technical and business leaders and technical experts within FDB to ensure full and timely support for new business acquisition
• Ensure continuing flow of information to business and technical leaders about the territory, customer pipeline, and new business acquisition efforts
• Follow any procedures established for the Sales and Marketing team, such as Salesforce compliance, utilizing appropriate forms for client meetings, following proposal approval process, providing conference feedback using approved format, following procedures for travel booking, etc.
• Meet the objectives / targets outlined in the annual sales plan

Support Executive Director and Vice President Commercial Development in achieving departmental and company objectives:

• Assist in development of an overall company sales plan
• Provide regular updates on Territory and potential customers as required by management
• Help Marketing develop and maintain an attractive, timely and effective marketing message and appropriate promotional materials

Maintain knowledge of assigned territory and develop relationship with potential clients:

• Maintain awareness of potential market and business opportunities in the assigned geographic area (Territory)
• Prepare and keep current a marketing plan identifying potential customers, company pipeline, and key contacts in Territory
• Establish and maintain contact with decision-makers and influencers within companies in territory
• Stay abreast with latest development in territory, including rounds of financing, M&A, partnerships, clinical trials, etc.
• Keep current and potential clients informed about latest initiatives and events at FDB, such as investments in capacity, technology, acquisitions, innovation achievements, presentations at major industry events, etc.

Keep Salesforce database and Sharepoint up-to-date:

• Update Salesforce database timely with new contacts and new information about customer companies and opportunities.
• Regularly update the status and expected program start date for opportunities
• Maintain Sharepoint folders for clients including RFP and other technical documents received from clients, proposals and revisions, blueprints and revisions, and any other relevant information

Manage contract negotiations:

• Manage contractual agreement negotiations from issuing the contract template to contract signature
• Assure that contracts are negotiated and signed timely

Support existing programs:

• Stay aware of program status for existing clients in Territory
• Support the Program Management and execution team as required by management.
• Stay in regular contact with clients and maintain awareness of client pipeline and any potential follow up business; ensure that FDB is always considered for any new program from client portfolio
• Provide client with updates on new developments with FDB, such as new acquisitions or investment into capacity or technology, innovation programs, or participations in major industry events

Provide business leadership for proposal development:

• Lead clients business and technical conference calls and client visits; decide on call/visit participation and schedule calls and visits
• Lead business discussions with potential clients
• Oversee development of proposals and other responses to customers' inquiries (e.g. RFIs)
• Ensure that proposals fully address all clients' requests or questions, and are written clearly
• Write executive summary for proposal and deliver proposals to customers
• Ensure that proposals, blueprints are timely uploaded to Sharepoint; update Salesforce upon issuing of a proposal

Represent company at conferences, trade shows and other industry events:

• Develop conference/tradeshow attendance plan as part of Territory marketing plan.
• Deliver company presentations at conferences/trade shows when appropriate
• Interact with conference/trade show organizers to secure any presentation and speaking opportunities for technical or business experts
• Support technical or business experts during and after their presentations at events by interacting with audience and providing relevant information
• Actively seek new contacts with potential clients from Territory by attending their presentations and/or interacting at conference events.
• Maintain awareness of competitors presenting or exhibiting at conferences/trade shows; attend presentations and visits booths; report on new offering, any innovation project, and change in marketing or business strategy, new sales team members and new technical experts, etc.

Other Requirements:

• Be willing to travel to customers within their territory and to FDB sites in support of sales process. (Travel may average as much as 50% of time in any period and may include international travel.)
• Be able to interact with customers at different levels within the customer's organization from middle management through senior executives
• Possess analytical skills to evaluate and prioritize opportunities in their territory that are potential new business for FDB worldwide
• Continue development of technical and business knowledge about company offering and intra-company initiative, and sales process innovations,

Background Requirements:

• Bachelor's degree required in science, engineering, or business preferred.
• Minimum two years of experience in sales for API contract manufacturing organization, or equivalent experience required.
• Minimum five years relevant experience in sales, marketing, business development, and/or technical biotechnology area.
• Prior P&L experience required.
• Knowledge of major legal issues confronting the biopharmaceutical industry and experience reviewing contracts.

Ability to work in an environment that requires teamwork and the entrepreneurial/start-up mentality of \"doing whatever it takes to get the job done\".

The US salary base range for this position is $140k to $210k + Sales Incentive Plan. The Sales Incentive Plan offers realistic on target earnings of $200k to $300k+. Pay within this range varies by work location?and may also depend on job-related knowledge, skills,?and experience.

FDBU works with technical data, technology and materials that are subject to U.S. export laws and regulations. This position will require access to technical data

• Technical school diploma or equivalent combination of education and experience.
• Minimum 5-7 years' experience with Mechanical / Electronic part inspection in a manufacturing or production Environment.
• Experience in quality with machined / mechanical parts using GD&T interpretation, able to do programs for automatic inspection with Optical Vision Systems and CMMs. plus. Able to use Profilometers and special Microscopes for visual characteristics with other measuring tools and instruments.
• Knowledgeable with AS9102 FAIR (First Article Inspection Report) documentation and Inspection.
• Familiar with AQL, sampling methods and traceability.
• Strong verbal/written communication skills required for multi-faceted interactions with all levels of personnel within the organization, as well as any and all outside agents, including but not limited to; vendors, suppliers, customers, etc.
• Strong computer literacy, with MS Office/PC expertise and demonstrated experience with applicable systems, programs, equipment, etc.
• Must be a US Citizen.

• Train other inspection personnel on CMM software and manual measurement techniques.
• Perform Mechanical measurements and visual quality assessments of received items, work-in-progress and finished goods.
• Performs 1 st Piece Inspection on machined parts and inspection for product Quality Analysis.
• Inspect with thread gages, GO/NO-GO plug gages, V-Blocks, Gage Blocks, height stands, dial indicators, various types of ID/OD micrometers, inspection of thread Pitch Diameter with special gages.
• Generate spreadsheets for data collection, evaluate history of product and recommend on Sample Size as per an AQL
• Reconcile final inspection documentation for shipments
• Interact with source inspector as needed and part-take in source inspection duties if necessary.
• Read, understand and interpret Mechanical/Electronic drawings.
• Approve incoming materials by confirming specifications, conducting visual and physical measurement of the product., rejecting if necessary and processing part thru to the next step.
• Approve in-process production by confirming specifications, conducting visual, physical measurement and physical measurement of the product., communicating required adjustments to production supervisor.
• Approve finished products by confirming specifications, conducting visual and physical measurement of the product.
• Document inspection results by completing reports and logs, summarizing re-work and waste, and inputting data into quality database
• Always verify equipment is operational and calibrated, follow operating instructions and coordinate repairs
• Work with Engineering, Operations, and other sources to resolve issues and meet goals

• Bring initiatives and activities to closure in a timely manner through effective interaction with individuals, both internal and external to the Marotta organization (as required).
• Maintain and continue to elevate relationships with Business Development, Engineering, Operations, Customer Service and all other facets of the company
• Abide by all safety, quality, housekeeping and company policies/procedures to ensure compliance to various regulatory and internal system requirements
• Contribute to a positive and cooperative work environment through effective communication at all levels internal and external to the organization
• Actively participate in team meetings, improvement initiatives/programs, etc. to provide constructive recommendations and initiate actions to support company initiatives/goals
• Consistently demonstrate commitment to company values
• Keep management informed of area activities and of any significant problems
• Assume responsibility for related duties as required or assigned
• Ensure that work area and work areas of direct reports are clean, secure, and well maintained
• Complete special projects and miscellaneous assignments as required

• While performing the duties of this job, the employee can be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment may be loud.
• This job interacts both in a professional office environment and a manufacturing/machine shop environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, as well as environments inclusive of the appropriate eye, hearing and foot protection (as required).
• This is a full-time position. Overtime and weekend work may be required as job duties demand.
• Travel is rare but may be required to coordinate proper CMM inspection techniques with Suppliers.

• While performing the duties of this job, the employee is regularly required to talk and hear.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Vision and color vision must pass job-required vision screening
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, or crouch
• 
  The employee may be required to lift and/or move items weighing up to 25 pounds.

Starting Hourly Rate / Salario por Hora Inicial: $18.50 USD per hour

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:

* Communicating and interacting with guests to build an welcoming guest experience

* Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns

* Adapting to different guest interactions and situations

* Promoting and engaging around various benefits, offerings and services

As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:

* Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard

* Create a welcoming experience by greeting guests as you are completing your daily tasks.

* When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.

* Make the guest aware of current promos. store activities and events.

* Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.

* Thank guests and let them know we're happy they chose to shop at Target.

* Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.

* Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.

* Work efficiently to minimize guest wait time while maintaining guest service and accuracy.

* Understand and show guests how to use the features and offerings within the Target App including Wallet.

* Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.

* Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target's policies and procedures.

* Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.

* Stock supplies during store open hours while being available for the guest.

* Demonstrate a culture of ethical conduct, safety and compliance.

* Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.

* Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

* All other duties based on business needs

WHAT WE ARE LOOKING FOR

This may be the right job for you if:

* You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.

* You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.

* You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go:

* Communicating effectively, including using positive language and attentive to guests needs

* Welcoming and helpful attitude toward guests and other team members

* Attention to detail while prioritizing tasks

* Willing to educate guests and engage around products and services

* Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.

* Work both independently and with a team

* Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

* Accurately handle checkout operations, transactions, and support cash office operations as needed

* Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds?without additional assistance from others.

* Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary.

* Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

* Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

Find competitive benefits from financial and education to well-being and beyond at https:///careers/benefits.

Target will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco and City of Los Angeles Fair Chance Ordinances.

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role: | Pegue esta URL en su navegador preferido para obtener informacin sobre la elegibilidad de este puesto para recibir beneficios: with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to . Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.

Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha lmite de solicitud.

The pay range per hour is $25.00 - $42.50. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Target.

All About Target

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

All About Service & Engagement

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the skills and experience of:

• Guest service fundamentals, experience building a guest first team culture and driving loyalty programs
• Guest engagement; problem solving and resolution
• Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
• Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent

As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.
• Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience.
• Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences.
• Engage in consistent, meaningful development conversations throughout the critical touch points within the teams career path.
• Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest centric culture.
• With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.
• Quickly respond to any concerns with a guests shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues.
• Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events.
• Evaluate candidates for open positions and develop a guest-centric team.
• Work a schedule that aligns to guest and business needs (this includes early morning, evening, closing, overnight shifts, holidays and weekends).
• Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed.
• Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Model creating a welcoming experience by greeting guests as you & your team are completing daily tasks.
• Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
• Lead by thanking guests and let them know we're happy they chose to shop at Target.
• Model the execution of physical security processes in order to enhance the instore security culture.
• Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
• If applicable, as a key carrier, follow all safe and secure training and processes.
• Address all store emergency and compliance needs.
• All other duties based on business needs.

What We Are Looking For

This may be the right job for you if:

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, and other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader. But, there are a few skills you should have from the get-go:

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work independently and as part of a team
• Manage workload and prioritize tasks independently and with a team
• Welcoming and helpful attitude
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others
• Climb up and down ladders as needed
• Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Target will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco and City of Los Angeles Fair Chance Ordinances.

Job Title: Director Process Development and Manufacturing, CMC

Department: CMC

Reports to: Chief Technical Officer

About the Company:  

Opus Genetics is committed to building an innovative, efficient and sustainable science based and commercial ophthalmic biopharmaceutical company leading the development of transformative gene therapies for the treatment of inherited retinal diseases (IRDs) and therapies to treat patients with other retinal and refractive disorders.

Job Summary: 

The Director of Process Development and Manufacturing will be the technical lead for development and manufacturing of assigned assets within the Opus gene therapy programs focusing on technical transfer and process development and execution supporting product development and manufacturing to achieve company goals and strategies. This includes working collaboratively with external partners (i.e. CDMOs, contract labs, suppliers) to develop technical studies, analyze complex data, make data driven decisions, and author, review, and approve technical and regulatory documents. The ideal candidate will have a deep technical understanding of AAV gene therapy upstream and downstream development and process optimization.  This role will directly interact with the CDMO/contract partners and be responsible for building and maintaining excellent working relationships. Knowledge of manufacturing platforms, consistent with AAV technology, at scales ranging from process development through GMP and PPQ activities. The candidate will be hands-on and expected to provide content to all these areas. 

Duties/Responsibilities: 

·      Work with Opus CDMO/contract manufacturing and laboratory partners to develop a phase appropriate robust manufacturing program to support the process development and engineering of pre commercial and commercial cGMP material to support pre-clinical studies, clinical trials, and commercial supply. 

·      Support, author, and review/approve manufacturing plans and documentation including technical transfer, batch records and documentation, product specifications, stability programs, bridging and comparability studies, and other reports utilizing phase appropriate QbD best practices.

·      Support, author, and review/approve manufacturing documentation including testing records, certificates of testing/analysis, campaign summary reports, investigations, etc. 

·      Support, author, and review/approve regulatory documentation including pINDs, INDs, agency responses, CMC meeting requests and briefing packages, and BLAs.   

·      Ensure proper reference standard material is in place, tested, and released for each product. Lead technology transfer between sites. 

·      Ensure regulatory requirements are in place to support manufacturing campaigns with respect to Master Cell Banks, Plasmids, Drug Substances, Drug Products, and Diluents, to prevent developmental delays and or interruptions to clinical programs or regulatory filings.

·      Perform the role of person in plant as needed at the Opus CDMO/contract manufacturing partner’s sites. Act as the CMC expert during audits and interactions with regulatory agencies. 

·      Manage work to project plans for multiple gene therapy programs in the preclinical, pre-IND, IND/clinical, and commercial stages. 

·      Identify and lead the resolution of operational and functional level challenges, work with program and/or function managers to escalate issues to senior management.

·       Hands on resolution to issues/content generation. Design effective and high-quality presentations and progress reports, as requested.

Supervisory Responsibilities: 

·      None 

Education and Experience: 

·      Master’s degree (minimum) from an accredited institution in a science or health-related field with minimum of 7-10 years of experience in the pharmaceutical or biotechnology industry. Ophthalmology experience is preferred.

·      Additionally, a minimum of 5 years of direct manufacturing experience for biopharmaceuticals. Preference will be given for direct AAV gene therapy experience. Previous CDMO/contract lab experience also preferred.

·      Experience designing and executing technical transfer and scale up campaigns and associated documentation.

·      Experience in writing and reviewing regulatory submissions including pINDs, INDs, Meeting Requests/Briefing Packages, Annual Report/DSUR’s, and BLAs. 

·      Experience with FDA and/or other regulatory agency requirements and interactions.

·      Strong skill set in interacting with multidisciplinary teams for preclinical and clinical development. Clear understanding of the drug development process with experience in multiple phases.

·      Experience with Orphan/Rare Disease programs, and/or Fast Track/Breakthrough Therapy is a plus.

·      Demonstrated leadership skills and ability to influence across all levels of a cross-functional team without direct managerial authority. Experience in risk assessment, negotiation, and problem solving/mitigation.

·      Outstanding interpersonal skills, ability to communicate effectively in both oral and written form, with effective time management skills needed to manage multiple ongoing projects simultaneously.

·      Demonstrated advanced computer software proficiency (Word, Excel, Smartsheet’s, PowerPoint, etc.).  

Physical Requirements:  

·      Ability to travel 20% of time

·      Ability to work in laboratory settings/situations

·      Prolonged periods sitting at a desk and working on a computer. 

·      Must be able to lift up to 15 pounds at times. 

Location:

This position is currently based in the Durham North Carolina area; Hybrid/ remote options considered.

 Salary Range:

$190,000-210,000

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. 

Opus Genetics is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. 

Customer Sales Representative

Los Angeles, CA

Full-Time | Entry-Level

Start building a career where your people skills truly make an impact.

This position involves face-to-face customer interaction and supporting client sales campaigns through strategic sales and marketing initiatives.

At Royal Peak Agency, we help brands expand their reach through direct customer engagement and results-driven marketing campaigns. We are currently looking for a motivated Customer Sales Representative who enjoys connecting with people and wants to develop valuable professional skills in sales, communication, and client representation.

If you're looking for an opportunity where your work directly contributes to client growth while building real career experience, this role could be a great fit.

About the Role

As a Customer Sales Representative, you will represent client brands in face-to-face settings, engage with customers, explain products and services, and support marketing campaigns to increase brand awareness and revenue.

You will work directly with customers, helping them identify solutions that meet their needs while contributing to active sales initiatives and brand promotions.

Key Responsibilities

• Conduct face-to-face customer interactions to promote client products and services
• Support sales and marketing campaigns by explaining offers and answering customer questions
• Build rapport with customers through clear communication and professional service
• Assist customers through the sales process and complete transactions when appropriate
• Maintain accurate records of customer interactions and sales activity
• Participate in daily team briefings and campaign strategy discussions
• Represent client brands professionally in customer-facing environments
• Continuously develop product knowledge and customer communication skills

Skills We’re Looking For

• Strong communication and interpersonal skills
• Confidence interacting with customers in face-to-face environments
• Customer-focused mindset with an emphasis on positive experiences
• Interest in sales, marketing, and client relations
• Strong problem-solving and adaptability
• Ability to work effectively within a team environment
• Good time management and organizational skills

Candidate Profile

This role is ideal for someone who:

• Recently graduated and wants hands-on business experience
• Is transitioning from retail, hospitality, or customer service
• Enjoys working directly with people
• Wants to build skills in sales, marketing, and client representation
• Is motivated to learn and grow in a performance-driven environment

We welcome applicants from a wide variety of professional and educational backgrounds.

Training & Development

At Royal Peak Agency, professional development is a priority.

You’ll receive structured training including:

• Sales fundamentals and customer communication
• Campaign execution and client representation
• Professional presentation and relationship building
• Mentorship and ongoing coaching
• Skill development in sales and marketing strategy

Our goal is to help team members build transferable professional skills that support long-term career growth.

What You’ll Gain

• Practical sales and customer engagement experience
• Hands-on involvement in live client campaigns
• A collaborative and supportive work environment
• Ongoing professional development opportunities
• The opportunity to build a strong career foundation in sales and marketing

Equal Opportunity

Royal Peak Agency is committed to creating an inclusive workplace and welcomes applicants from all backgrounds. Employment decisions are made without discrimination based on age, gender, nationality, race, sexual orientation, disability, or other protected characteristics.

• This is a remote field-based position that will cover the east coast. (Maine to Florida). Candidates should live in close proximity to a large airport hub within that geography.
  
  

• Function as the primary medical point of contact in geographic area.
• Maintain clinical and scientific, expertise in oncology with specific focus in standards of care related to the treatment of ALK + NSCLC.
• Engage in well informed, compliant, robust, and accurate scientific peer exchange around our client’s pipeline, with KOLs.
• Have a thorough understanding of the clinical protocols, clinical trials outcomes and related procedures.
• Develop and track key opinion leader (KOL) engagement plans - identify, develop, and maintain long-term collaborative relationships with KOLs within assigned region.
• Engage in medical & scientific exchange with the medical/scientific community including advisory boards.
• Responsible for ongoing territory management and development.
• Responsible for all clinical program requests and for unsolicited requests for information.
  • May collaborate with R&D Team to support sites and investigators participating in the company-sponsored clinical trials.
• Conduct pre-launch KOL profiling efforts to enhance depth of product/disease/scientific knowledge. Facilitate top account/institution profiling efforts to enhance understanding of patient care pathways, including treatment protocol development and novel therapies.
• Work collaboratively and compliantly with commercial colleagues to assure product strategic imperatives are represented cross functionally in account engagement.
• Respond to and document unsolicited requests for information on clinical initiatives.
• May serve as a resource for investigator sponsored trial (IIST) proposal.
• Provide internal teams with feedback and insights from interactions with KOLs.
• Represent our client at medical meetings through Medical Affairs’ Scientific Booth coverage and other related activities.
• Attend congresses as appropriate and develop meaningful internal reports of the congresses covered.
• Adhere to corporate SOPs and ensure vigilant compliance with relevant legal and regulatory guidelines governing scientific interactions with physicians and healthcare professionals across all activities, including those related to clinical trials, scientific interactions with internal and external groups, and responses to unsolicited requests for medical/scientific information.
• Consistently demonstrate a high standard of excellence in the management of assigned territory while also contributing to the success of colleagues and the MSL team.
• Willingness to contribute to the achievement of organizational goals beyond the borders of a geographic territory.
• Be solidly versed in the clinical data such that the full range of innovative science, clinical, outcome, economic and value aspects of our client’s products can be appreciated by the healthcare practitioner, formulary member or payer.
• Provide medical support, clinical input, and/or training for internal teams as requested.
  

• An advanced degree (e.g., PharmD, PhD, MD, MSN, or NP/PA) is required.
• MSL: A minimum of 2 years previous MSL experience necessary with a minimum of 1 year in rare disease, oncology (and/or immunology) with working knowledge of Gene Therapy.
• Sr. MSL: A minimum of 5 years of pharma experience and 3 years of rare disease, oncology (and/ or immunology) experience.
• Targeted Therapy experience strongly preferred.
• Prior product launch experience required.
• Exhibits the highest level of scientific, business, and clinical acumen with excellent communication and networking skills.
• The ability to interpret and present scientific data to engage KOLs.
• Working knowledge of standards of care for Alk + NSCLC is desirable.
• Previous experience sharing scientific content with payer systems is highly desirable.
• Working knowledge of NCI Cooperative Groups and Oncology Research Consortiums.
• Ability to present complex scientific and value and evidence data to payors and/ or formulary committees is required.
• Working knowledge of institutions and clinics in selected geographies is expected.
• Excellent written and oral presentation skills.
• Ability to travel frequently (70%) with overnight stays (e.g., KOL meetings, site locations, internal meetings, medical meetings and congresses, training).
  
  

• Patient Minded I act with the patient’s best interest in mind.
• Client Delight I own every client experience and its impact on results.
• Take Action I am empowered and empower others to act now.
• Embrace Diversity I create an environment of awareness and respect.
• Grow Talent I own my development and invest in the development of others.
• Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.
• Always Innovate I am bold and creative in everything I do.
  
  

About the ANA

The ANA’s (Association of National Advertisers) mission is to drive growth for marketing professionals, brands and businesses, the industry and humanity. Founded in 1910, the ANA provides leadership that advances marketing excellence and shapes the future of the industry. Our membership includes more than 20,000 brands and 50,000 industry professionals that collectively invest $400 billion in marketing and advertising annually. It consists of U.S. and international companies, including client-side marketers, nonprofits, universities, and marketing solutions providers, which include ad agencies, marketing data science and technology suppliers, law firms, consultants, and vendors. We are obsessed with delighting our members through superior products and services and an unwavering commitment to helping them become more effective marketers, build stronger brands, develop a more productive industry, and benefit humanity through bold leadership and innovation programs.

The ANA provides many benefits to its members, including best-in-class training led by the Marketing Training & Development Center(MTDC). As an eLearning Instructional Designer and Developer you will be a key contributor to this training by helping to advance and innovate the on-demand training program which currently includes close to 100 courses, certificate programs, and a certification program. This role is a full-time hybrid (position based in the New York, N.Y. headquarters).

Location

New York City (4 days in-office, Fridays remote)

About the Position

Join the skilled ANA MTDC team delivering top-tier self-paced learning to leading organizations worldwide. We are seeking an experienced eLearning Instructional Designer and Developer (IDD) to both design and develop interactive eLearning course experience. Development will be your primary responsibility, and instructional design will be your secondary responsibility. As an instructional designer, you will help identify content needs, build a pipeline of design and development projects, work with subject matter experts to develop/update/redesign instructional materials based on proven instructional design methods, and collaborate with course developers. As a course developer, you will be very skilled in technical course development and convert instructional materials into interactive/engaging courses using various course authoring software, platforms for AI-generated content and videos, visual/graphic design tools, and audio/video software.

What You Will Be Doing

Instructional Designer (approximately 30% of your time, subject to change based on business needs):

• Creating, managing, and maintaining the scope of the course design and development projects
• Identifying marketing industry learning needs and on-demand channel gaps for course development projects
• Identifying and working with subject matter experts on the on-demand course projects and keeping the course development pipeline filled on an on-going basis
• Refining supportive course design processes and templates for subject matter experts
• Following established eLearning design and development standards/guidelines, while continually enhancing them with innovative approaches
• Designing instructional materials with subject matter experts that will deliver engaging and interactive eLearning courses with multiple lessons, case studies, activities, knowledge checks, downloadable tools, and assessments
• Designing new microlearning courses and AI-generated course learning experiences
• Creating eLearning activities that provide practical learning application and enhance retention
• Developing storyboards, video scripts, and audio scripts for course development
• Applying knowledge of copyright and intellectual property guidelines for eLearning
• Collaborating with course developers on the vision for eLearning courses and providing guidance for compelling learning experiences and outcomes

Course Developer (approximately 70% of your time, subject to change based on business needs):

• Building, redesigning, and/or updating SCORM compliant courses using course authoring tools, primarily Storyline 360, RISE, and other platforms (e.g., HeyGen) that use AI to generate content and course videos
• Refining and building new supportive course development project processes and course templates
• Creating multimedia, visual/graphic design, and interactive course solutions
• Supporting audio production, producing videos, and editing audio/video for course development
• Collaborating with instructional designer on the vision for eLearning courses and providing compelling learning experiences and outcomes
• Performing quality assurance (QA) and testing of courses prior to their release
• Collaborating with LMS administrator on testing, publishing, and launching of courses on the LMS and ANA website

Both Roles:

• Building cross-functional partnerships and working with all project stakeholders internally and externally
• Continually evaluating user feedback and working to ensure all instructional materials are consistent and up-to-date and redesigning/updating course content when needed
• Maintaining well organized project documentation and folders with all content and course assets
• Providing customer support help as needed for member, registration, course, and LMS inquiries
• Other eLearning instructional design and development responsibilities as deemed necessary for the business

What We Need to See From You

• Bachelor's degree along with a minimum of 3-5 years of experience designing eLearning instructional design materials with subject matter experts (approximately ten or more projects annually) and
• developing eLearning courses (including microlearning) in Storyline 360, RISE, and platforms that provide AI-generated content and course videos (e.g., Synthesia) (approximately ten or more course projects annually)
• Exceptional knowledge and working experience in the application of adult learning theories and instructional design approaches in eLearning courses
• Excellent communication (written, verbal, interpersonal) and collaboration skills – with the ability to provide thoughtful and logical feedback to subject matter experts
• Ability to write effective copy and instructional text with proven grammar and editing capabilities
• Above average proficiency in Microsoft Office applications, especially in PowerPoint – you should be a super user!
• Strong multimedia skills specifically visual/graphic design skills and audio/video development and editing capabilities – to enhance the learning experience – a must have!
• Strong attention to detail
• Excellent project management and time-management skills
• Ability to work independently and collaboratively in a results-oriented environment

How You Can Stand Out

• Tell us why you love your work and why you want to work with the ANA MTDC team
• Show us your portfolio that exhibits your innovation and expertise in instructional design as well as course (including microlearning) development in Storyline 360 and RISE
• Master’s degree in instructional design, educational technology, or related field
• Corporate eLearning instructional design and development experience
• Possess a background and /or interest in marketing or related field

Salary and Total Rewards Package

Starting pay range: $90,000 to $100,000 based on relevant experience and qualifications.

Comprehensive health and wellness benefits, 401k with company match, flexible scheduling, generous paid time off program, casual dress code, incentives, and rewards. 

To Apply:

If your skills, experience, and enthusiasm align with this position's requirements and responsibilities, please forward a cover letter with salary requirements and a resume to . Note, only applicants who include salary requirements will be considered. 

The Trade Sales Manager is responsible for leading a team of professional sales consultants who are effective at building the Pella brand within the trade industry. Achieve group sales goals through coaching and developing team member skills in relational selling techniques throughout all active Pella product offerings. Model market expertise and business partner relationships with customers. Grow market share through continually reinforcing proactive development of new customer relationships. Coach and develop value selling and accuracy skills to deliver contribution margin goals and error control needed to ensure profitability. Develop team commitment to continually strive for 100% “Very Satisfied” customers.

The Trade Sales Manager’s (TSM) primary duty is developing an effective sales team. The TSM is required to spend over 50% of their time each workweek in the field with sales consultants observing and coaching effective sales skills.

What Pella has to offer:

• Unlimited mileage reimbursement
• Medical, dental, vision benefits
• 401k with company match
• 20 paid vacation days
• 9 paid holidays
• Sick and personal leave paid days
• Company paid short- and long-term disability insurance
• Company paid life insurance
• Employee assistance program
• Employee discount

This position offers a total target compensation range of $140,000 to $177,000 annually. This includes a base salary plus an uncapped target sales incentive bonus. Actual compensation within this range will depend on skills, experience, and performance.

Responsibilities/Accountabilities:

• Achieving team sales and customer satisfaction goals and objectives.
• Growing market share through sales consultant networking, lead and referral generation.
• Achieving team profitability goals through building value and strategic discounting with error-rate control.
• Assisting sales consultants with acquiring new customers and securing initial sales opportunities.
• Developing sales consultants’ ability to engage customers in consultative sales interactions, overcoming objections and reinforcing their techniques to closing the sale during all customer interactions.
• Recruiting, selecting, onboarding, and retaining high performing sales consultants with HR support.
• Partnering with sales consultants to represent Pella at company sponsored events, professional group’s invitations to discuss and/or present Pella products, trade association meetings and/or builder home shows.
• Developing sales consultants to maintain exceptional level of expertise of products/services relating to Pella’s customers and their ability to advise customers on manufacturer installation guidelines and field measure openings to ensure accuracy of product applications.
• Ensuring sales consultants’ quotes and orders accurately follow the Trade Selling Process.
• Driving customer retention and satisfaction by encouraging sales consultants to act as their customers’ central point of contact with Pella, and follow up with existing and potential clients as needed; i.e. send hand written thank-you cards to customers as a proactive measure of customer engagement.
• Encouraging independent decision making while striving for first-time resolution on all client problems/issues. Responding to escalated client concerns with sales consultant’s involvement.
• Evaluating performance and providing appropriate coaching and training as necessary.
• Leveraging customer database tools to develop sales consultants’ ability to manage all customer interactions.
• Fostering a cooperative team environment conducive to the sharing of best practices pertaining to sales challenges and competitive market information.
• Collaborating with Service/Operations teams to ensure successful after sales service requirements and installations.
• Interacting with Accounts Receivable department to address any potential billing/payment issues of customers.
• Assisting Sales GM with developing marketing tactics and events.
• Assisting in the development of annual budgets and monthly forecasts.
• Developing presentations to communicate progress to a variety of Pella audiences.
• Working variable, non-traditional hours making themselves available for sales consultants and customers during evenings and weekends.

Skills/Knowledge

• Coach sales consultants to:
• Meet and engage with prospective customers and demonstrate insight selling techniques
• Provide superb customer service and generate referrals through existing customers
• Develop partnerships with other business that serve the same customers
• Create a sense of trust and reliability with internal team and customers
• Skilled at relating to a variety of customers- balances poise and integrity with a service mentality
• Works collaboratively with Pella team members and customers
• Thrives on working in a fast-paced environment with a high sense of urgency and responsiveness to internal and external customer needs
• Demonstrates strong problem-solving skills and work ethic
• Demonstrates confidence balanced with humility
• Ability to persevere through sales challenges and setbacks
• Ability to motivate and persuade others in order to influence change and shift paradigms
• Seeks out internal experts and utilizes their knowledge
• Able to accurately read, interpret and take-off blueprints
• Exercises independent decision making; working well without close supervision but always keeping their manager informed
• Focused on details and follow through
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree (B. A.) from four year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Individual’s motor vehicle record must also comply with company requirements. Must have the ability to manage multiple-tasks in an environment of constant interruptions and be able to prioritize responsibilities.

Language and Communication Skills

Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.

Professional Skills

Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customer and visitors.

Reasoning Abilities

Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Physical Demands

While performing the duties of this job, the employee is regularly required to drive an automobile, stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment varies between low to moderate in administrative offices and to moderate on constructions sites.

Travel

The vast majority of travel will be local. Must be able to drive to showrooms, job sites and customer/contractor locations and required company functions at various locations.