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Role:

The Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications, including data entry and coordination of work through the appropriate channels as determined by established business rules.

Responsibilities:

•Completes the intake process of all applications into Customer Relationship Management System (CRM)

•Associates and tags all images to the patient, data enters all information including patient demographic information, physician information, drug information, and all relevant application data such as income information, household information and insurance information into the CRM

•Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data

•Completes initial assessment of simplified application

•Identify appropriate work flow based upon business rules

•Collaborate cross functionally to ensure processes are followed according to business rules and policies

•Ensure all patient cases are documented in the CRM in accordance with all business rules and policies

•Conduct renewal and year end recertification’s process as determined by the Patient Assistance Program

•Readily assists on special project within job scope to improve reimbursement optimization when requested by management

Manages incoming and outgoing mail

Qualifications:

•High school diploma or equivalent required. College or a 2-year Associate Degree is preferred

•A minimum of 1-3 years’ experience within an office or administrative setting

•Exposure to core insurance (Medical and Pharmacy Benefit) knowledge a plus

•Strong attention to detail and work independently with minimal direction

•High quality customer service skills

•Ability to express ideas clearly in both written and oral communications

The Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications, including data entry and coordination of work through the appropriate channels as determined by established business rules.

Responsibilities:

•Completes the intake process of all applications into Customer Relationship Management System (CRM)

•Associates and tags all images to the patient, data enters all information including patient demographic information, physician information, drug information, and all relevant application data such as income information, household information and insurance information into the CRM

•Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data

•Completes initial assessment of simplified application

•Identify appropriate work flow based upon business rules

•Collaborate cross functionally to ensure processes are followed according to business rules and policies

•Ensure all patient cases are documented in the CRM in accordance with all business rules and policies

•Conduct renewal and year end recertification’s process as determined by the Patient Assistance Program

•Readily assists on special project within job scope to improve reimbursement optimization when requested by management

Manages incoming and outgoing mail

Qualifications:

•High school diploma or equivalent required. College or a 2-year Associate Degree is preferred

•A minimum of 1-3 years’ experience within an office or administrative setting

•Exposure to core insurance (Medical and Pharmacy Benefit) knowledge a plus

•Strong attention to detail and work independently with minimal direction

•High quality customer service skills

•Ability to express ideas clearly in both written and oral communications

Associate Director of Communications Systems

Arlington, VA (On-Site)

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Overview

Ennoble Care is seeking an Associate Director of Communications Systems to own our Dialpad and Zoho CRM platforms end to end—from day-to-day administration to the analytics that drive operational decisions for clinical leadership and the C-suite.

This is not just a systems administration role. You'll inherit active automation projects in Zoho (workflow rules, field permissions, validation logic, cross-module integrations) and a growing analytics practice around Dialpad call data (transfer acceptance rates, queue performance, agent productivity). You'll be expected to build on both—and you'll have AI tools at your disposal to do it. We're actively using AI to automate workflows, analyze call data, and eliminate manual processes across both platforms. You'll be expected to leverage these tools to move faster than a traditional admin ever could.

You'll report directly to the CIO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA corporate headquarters.

Key Responsibilities

Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)

• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number assignment, and extensions

• Configure and optimize call routing, IVR structures, queues, and office/department setup

• Build and maintain performance dashboards for clinical operations leadership—transfer acceptance rates (warm vs cold), queue performance, agent productivity, ring timeout analysis, voicemail detection

• Leverage AI tools to automate call data analysis, anomaly detection, and recurring reporting

• Track and report on KPIs weekly: call answer rate, abandon rate, average speed to answer, queue wait time

• Conduct root cause analysis when performance dips—whether it's a routing issue, a training gap, or a staffing constraint

• Serve as primary technical contact with Dialpad support and account team

• Troubleshoot call quality issues, agent status problems, and routing errors

Zoho CRM Administration & Automation (~50+ liaisons, scaling to 100+)

• Manage user creation, role/profile management, field-level permissions, module configuration, and layout customization

• Own and extend existing workflow automations—bonus point calculations, pathway expiration enforcement, focused pathway caps, cross-module lookups (house call / hospice), referral-to-liaison mapping

• Drive data integrity: account deduplication, referral source accuracy, sync monitoring between Zoho, OA (OperationsAccel), and MatrixCare

• Build liaison performance dashboards and automate the pulse report

• Reduce bonus reconciliation from ~16 hours/month of manual work to near-zero through automation

• Use AI-assisted development to build and iterate on Zoho workflow rules, validation logic, and cross-module integrations faster

Integrations & Cross-Platform

• Coordinate user lifecycle (provisioning/deprovisioning) across Dialpad and Zoho as part of onboarding/offboarding workflows

• Maintain integrations between Dialpad, Zoho, CallRail, and other systems

• Monitor sync reliability between Zoho, OA, and the Dialpad data warehouse (Azure SQL)

• Support other no-code/low-code tools (Scribe, Keragon, Emitrr) as needed

Performance Monitoring & Reporting

• Track and report on Dialpad and Zoho KPIs weekly to leadership

• Identify trends and proactively address issues before they impact metrics

• Support Operations Analyst with data extraction for deeper analysis

Documentation & Training

• Create and maintain system documentation, runbooks, and SOPs

• Develop training resources to improve adoption and reduce errors

• Conduct end-user training for new hires and existing staff

What Success Looks Like

• You own Dialpad and Zoho administration completely—user provisioning, routing changes, and system configuration no longer route through the helpdesk or the CIO

• Leadership gets recurring, self-service visibility into call center performance and liaison productivity without asking for it

• Manual reconciliation work that currently takes 16+ hours/month is automated or eliminated

• When something breaks or trends in the wrong direction, you catch it before anyone else does

Qualifications

Required

• 3+ years of experience administering a cloud communications platform (Dialpad, RingCentral, 8x8, Five9, or similar)

• 2+ years of experience administering a CRM (Zoho CRM strongly preferred; Salesforce acceptable)

• Hands-on experience building CRM automations—workflow rules, validation rules, field-level security, cross-module lookups

• Comfortable writing SQL queries for analytics (you'll query an Azure SQL data warehouse—and use AI tools to accelerate query development and analysis)

• Experience building dashboards or reports in Power BI, Looker, or similar

• Strong analytical skills—able to interpret data and identify root causes

• Excellent communication skills with ability to present metrics to leadership

• Strong attention to detail—you'll reconcile bonus payments where errors directly impact employee compensation

• Ability to work on-site in Arlington, VA

Preferred

• Zoho CRM administration certification

• Experience with Zoho-to-external-system integrations (webhooks, APIs, middleware like Zoho Flow)

• Healthcare industry experience (home health, hospice, or multi-site provider groups)

• Experience with Dialpad specifically (API, webhooks, admin console, contact center configuration)

• Familiarity with data warehousing concepts and ETL pipelines

• Experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate technical work—writing automations, analyzing data, building integrations

• Background in contact center operations (not just IT administration)

What We Offer

• Ownership of two mission-critical platforms with direct impact on business performance

• Direct visibility with CIO, COO, and executive leadership

• AI-forward team—you'll have enterprise AI tools and an automation backlog with clear ROI from day one

• Growing organization—the systems you build now will scale with 2x liaison headcount and continued M&A expansion

• Competitive compensation and benefits package

• Career growth opportunities within IT and operations

Compensation

Salary Range: $90,000 - $110,000 with 10% Bonus based on Annual KPIs

Benefits

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity

• Paid Time Off

• Paid Office Holidays

All employees qualify for these benefits:

• Paid Sick Time

• 401(k) with up to 3% company match

• Referral Program

• Payactiv: pay-on-demand — cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Position summary:

Install, maintain, and repair electrical systems, apparatus, and electrical equipment, wiring and fixtures, and electronic components of industrial machinery and equipment following electrical code, manuals, schematic diagrams, blueprints, and other specifications, using hand tools, power tools, and electrical and electronic test equipment.

Tasks:

• Install power supply wiring and conduit for newly installed machines and equipment following electrical code and blueprints, using hand tools and voltage tester.
• Install ground leads and connect power cables and wires to machines and equipment, following manuals, schematic diagrams, blueprints, using hand tools and test equipment.
• Diagnoses malfunctioning apparatus, such as transformers, motors, and fixtures using test equipment.
• Repair or replace faulty electric components, wiring, equipment, and fixtures, using hand tools and power tools.
• Test malfunctioning or broken equipment using test equipment, and discuss malfunction with other workers to diagnose malfunction.
• Assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools.
• Place conduit, pipes or tubing, inside designated partitions, walls, structures or other concealed areas, and pull insulated wires or cables through the conduit to complete circuits between boxes.
• Connect wires to circuit breakers, transformers, or other components.
• Install ground leads and connect power cables to equipment, such as motors.

Skills:

• Installation - Installing equipment, machines, wiring, or programs to meet specifications.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Troubleshooting - Determining causes of operating errors and deciding what to do about it.
• Equipment Selection - Determining the kind of tools and equipment needed to do a job.
• Repairing - Repairing machines or systems using the needed tools.

Attributes:

• Follow the rules of safe conduct at all times.
• Demonstrate ability to effectively utilize materials/resources in cost-effective manner.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Arm-Hand Steadiness - The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
• Manual Dexterity - The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.

Knowledge Requirements:

• Post-Secondary Certificate desirable- awarded for training completed after high school. Minimum 5 years in craft, including helper and apprentice roles. Minimum 2 years as journeyman working in industrial environment
• READING: The employee must have the ability to read safety requirements, instructions in the correct use and maintenance of shop tools, be able to read and understand methods and procedures that are present on drawings, layout work, and just specifications.
• WRITING: Must have the ability to write simple reports with the correct format using spelling and grammar. (English
• SPEAKING: Must have the ability to speak using correct English with a well modulated voice.
• The minimum math ability usually associated with this classification is the ability to calculate surface areas, translate these figures into a bill of material which can be used to complete a specific job. Employees must be able to use variable and formulas which are normally found in most industry approved trade hand books. Also, employees must be familiar with the O.S.H.A. requirements for the type work that is being performed.

The employee must understand that the reporting system used for problems and information is as follows: 1) Crewleader, 2) Foreman, 3) General Foreman, and 4) Superintendent.

Physical Requirements:

• Positions require working in: climbing, bending, sitting, walking, kneeling, crawling, standing, lifting, pushing, and pulling.
• Good hand eye balance and the ability to distinguish colors are required in order to use the tools that are necessary to perform the required work.
• Employees must have vision which has good depth perception in order to judge distance and space relationships.
• The employee must be able to work in all types of weather conditions.
• The ability to work in elevated positions is a must.
• The employee must be able to work in confined spaces as well as wear the following safety equipment when need be: life vests, ear protection, rubber gloves, leather gloves, hard hat, slicker suit, acid suit, rubber gloves, full face breathing mask, wearing full safety harness, or wearing a face shield.
• The heavy work will require the employee to exert up to 100 pounds of force occasionally: The medium work will require the exerting of 50 pounds of frequently: The remainder of the work should require the exertion of 20 pounds of force to constantly move an object.

Other Requirements:

The employee must have a telephone. The employee is expected to work overtime in order to maintain the plant in a safe and productive state. The employee is expected to make call outs when such work is available and the employee’s services are needed.

The employee must have a valid Texas Driver’s License and have permission prior to operating any TIG vehicle. The requirements for operating a company vehicle are as follows: In the past three (3) years the employee can have had only 4 moving violations, no more than 2 chargeable accidents, and no D.W.I.

NOTICE: THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PREFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW ANY OTHER INSTRUCTIONS AND TO PERFORM ANY OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR.

Job Type: Full-time

Industrial Metal Supply, founded in 1948, is a leading metal distributor with seven locations in California and Arizona. We are seeking a Warehouse Lead to play a significant role in the future growth at our Phoenix location!

RESPONSIBILITIES AND DUTIES

With Little or No Supervision and Direction:

• Is knowledgeable of materials and material locations.
• Assist in maintaining inventory on consumables.
• Safely locates, identifies, and pulls material indicated on work orders using appropriate material handling equipment, such as forklifts, side loader, and scissor lifts.
• Verifies the size of materials and products with the use of calipers, a micrometer, tape measures, and the established color-coding system.
• Verifies that pulled material meets or exceeds Company quality standards.
• Follow all established Company safety rules.
• Creates and models a culture of “safety first”, trains others, and ensures that all associates who work or enter the warehouse follow Company safety rules.
• Documents all materials pulled using the IMS process.
• Comprehends and utilizes the proper tagging process.
• Understands the use of “Heat” and “Lot” numbers and properly identifying and handling related materials
• Keeps all material of the same grade kept together.
• Is knowledgeable of and institutes proper packaging procedures required for different types of materials.
• Follows through on work orders to ensure that correct material is pulled and processed in conjunction with special instructions.
• Interacts and communicates with customers and fellow associates in a friendly, courteous, and professional manner at all times.
• Maintains a clean warehouse environment by ensuring that proper housekeeping is followed during the shift and effectively coordinated between shifts.
• Follows Company protocols assisting in the investigation and documentation of all safety incidents including workers’ compensation accidents, near-misses, driver accidents and incidents, and accidents involving customers.
• Conducts brief (three minute) safety coaching sessions on an occasional basis at the direction of the Shift Supervisor.
• Processes ORD paperwork to include material certificates (MTR), certificates of compliance (C of Cs) and any other customer requests.
• Train associates in all aspects of warehouse operations.
• Identifies and properly handles brokered items, customer dedicated materials, and buy-outs.
• Reads and follows through on work orders to ensure that correct material is properly loaded on Company vehicles.
• Assist other departments as needed.
• Assists other associates with stocking materials.
• Fills in for shift supervisors on a temporary basis when needed.
• Updates the location of materials in IMS System when materials are moved.
• Efficiently handles sheet material and safely operates cutting equipment.
• Inspects product to meet s quality requirements and customer requests.
• Disseminates critical information regarding safety concerns, associate issues, customer service, and equipment matters to management and team members in a timely manner.
• Conducts and documents monthly safety inspections.
• Understands equipment limits, coordinating all production needs to maximize the use of saws.
• Assists supervisor with respect to equipment usage and needs.
• Inspects incoming material to verify it meets Company standards.
• Processes material returns and receives all inbound material from third party delivery services, such as UPS, FedEx, and Freightliner.
• Coordinator of production, housekeeping, special projects and stocking to assist shift supervisor
• Ensures that daily checklists maintained on processing equipment, forklifts, side loaders, order pickers and trucks are properly completed and submitted in a timely manner.
• Carries out the policies outlined in the associate handbook for all warehouse associates on all shifts.
• Accountable for significant safety activities, including maintain a safe work environment for associates, customers and guests, ensuring that new associates are trained on the job hazards and safety rules prior to assignment of work, providing continuous training on proper lifting techniques, and enforcing all safety program rules, regulations, and practices.
• Performs other duties as assigned.

SKILLS

• Practically applying proficient math skills, proper spelling, grammar, and punctuation.
• Proficiency in operating modern desktop computers, related software, and related modern office equipment.
• Proficiency using Microsoft Office Suite computer software.
• Proficiency in utilizing IMS business systems.
• Excellent verbal, non-verbal, and written skills.
• Driving Company vehicles courteously, in compliance with all vehicle laws and regulation, and above all, with safety always in mind.
• Operating applicable vehicles and loading machinery to include forklifts, side loaders, scissor lifts, cherry pickers, and overhead cranes.
• Properly operates basic measuring tools, including calipers, a micrometer, and tape measures, converting metric and English measurements when required.
• Safely operating power equipment to include a variety of saws and shears.

IMS offers valuable employee benefits including:

• Medical, Dental and Vision
• 401k matched by the employer up to 3%
• Vacation time (grows with your years at IMS)
• Paid Sick time
• Training and Advancement Opportunities
• Education Reimbursement
• Competitive Pay with Unlimited Growth Potential
• Regular Set Schedules

Want to learn more about what we do check out this video!

It's time to take your sales career to the next level. Every day you'll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targets and earning your commission happens with the power of AT&T's full suite of products at your fingertips the latest devices and personalized services that bring friends, families and communities closer together.

Let's talk about what to expect:

• On the sales floor, you'll use a consultative sales approach guiding customers through their options, this is where your drive and passion for helping people will really shine.
• You'll be a part of the community through events, filling online orders and making outbound calls to existing and potential customers.
• You'll work a schedule between 9am-9pm, including weekends, so you can be there when our customers need us. Monthly seniority-based schedules are available 2 weeks in advance.
• This is a fast-paced environment, being flexible and open to change will help you stay current with evolving tech and all the ways we work to meet customer's needs.
• Prior retail or customer-facing sales experience is a plus. No sales experience? We'll provide you with the tools, training and coaching needed to help you meet and exceed your goals!

Our Retail Sales Consultant's earn between $20.98 - $22.98 per hour plus $13,700 in commissions if all sales goals are met. With our uncapped commission opportunities, overachieving those goals earn top sellers $62,460 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time off and holidays (with some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired).
• Sick leave
• Paid Parental Leave
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

If you are considering jobs like Wireless Sales Consultant, Retail Associate, Retail Sales Associate, or Retail Team Member, this career move would be a great fit!

At AT&T, the safety of our employees and customers remains our top priority. We are committed to following all protective and safe-distancing guidelines required by local & state authorities in response to COVID-19. Ready to join our sales team? Apply today. #ConnectingOurCommunities

* Sign-on bonus is not applicable to internal employees. AT&T reserves the right, at its discretion, to pay your 1st portion of the bonus payments after 6 months of your first date of employment = $3,000, the second payment after you complete 9 months of employment = $3,000, and the third and final payment after you complete 1 year of employment= $4,000. Total payouts= $10,000. Your receipt of these bonus payouts are contingent upon your agreement with the terms set forth under Agreement for Repayment of Sign On Bonus and in general, provides that you will repay the bonus if you voluntarily terminate your employment within 12 months of the first day of your employment. Eligibility also includes being in good standing at time of payout. Applies to all job offers made from 5/19/2025- 12/31/2025.

Weekly Hours: 40

Time Type: Regular

Location: Palo Alto, California

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

It's time to take your sales career to the next level. Every day you'll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targets and earning your commission happens with the power of AT&T's full suite of products at your fingertips the latest devices and personalized services that bring friends, families and communities closer together.

Let's talk about what to expect:

• On the sales floor, you'll use a consultative sales approach guiding customers through their options, this is where your drive and passion for helping people will really shine.
• You'll be a part of the community through events, filling online orders and making outbound calls to existing and potential customers.
• You'll work a schedule between 9am-9pm, including weekends, so you can be there when our customers need us. Monthly seniority-based schedules are available 2 weeks in advance.
• This is a fast-paced environment, being flexible and open to change will help you stay current with evolving tech and all the ways we work to meet customer's needs.
• Prior retail or customer-facing sales experience is a plus. No sales experience? We'll provide you with the tools, training and coaching needed to help you meet and exceed your goals!

Our Retail Sales Consultant's earn between $20.98 - $24.23 per hour plus $13,700 in commissions if all sales goals are met. With our uncapped commission opportunities, overachieving those goals earn top sellers $62,460 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired).
• Sick leave
• Paid Parental Leave
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

If you are considering jobs like Wireless Sales Consultant, Retail Associate, Retail Sales Associate, or Retail Team Member, this career move would be a great fit!

At AT&T, the safety of our employees and customers remains our top priority. We are committed to following all protective and safe-distancing guidelines required by local & state authorities in response to COVID-19. Ready to join our sales team? Apply today. #ConnectingOurCommunities

* Sign-on bonus is not applicable to internal employees. AT&T reserves the right, at its discretion, to pay your 1st portion of the bonus payments after 6 months of your first date of employment = $3,000, the second payment after you complete 9 months of employment = $3,000, and the third and final payment after you complete 1 year of employment = $4,000. Total payouts = $10,000. Your receipt of these bonus payouts are contingent upon your agreement with the terms set forth under Agreement for Repayment of Sign On Bonus and in general, provides that you will repay the bonus if you voluntarily terminate your employment within 12 months of the first day of your employment. Eligibility also includes being in good standing at time of payout. Applies to all job offers made from 5/19/2025- 12/31/2025.

Weekly Hours: 40

Time Type: Regular

Location: USA:CA:Palo Alto:2805 El Camino Real:RET/RET

With our amazing wage opportunities, our average starting earnings per week begin at $0

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Join the Industry Leader in Lifting Solutions

At Bishop Lifting Products, Inc., we don’t just move loads – we move industries forward. As the most trusted name in lifting, we’ve been solving routine and complex challenges since 1984 with top-quality products, deep expertise, and unmatched customer service. From wire ropes to rigging, slings, and below-the-hook solutions, we’ve got the gear and the grit to support America’s toughest jobs.

With 40+ locations nationwide, a growing team, and a culture built on safety, service, and teamwork, Bishop Lifting is where hard work meets opportunity. Be part of a company that’s lifting the industry – and our people – to new heights.

Your next big move starts here.

The Senior Manager of Total Rewards is responsible for the strategic design, governance, administration, and continuous improvement of the company’s total rewards programs across the United States and Canada.

This role supports a multi-site manufacturing and production workforce and requires a strong player-coach leadership style. The Senior Manager must be equally capable of setting strategy and operating within the details of benefit administration, compensation governance, payroll, and systems implementation.

The role oversees benefits, variable compensation programs, workers’ compensation, and claims management. The Senior Manager serves as the formal plan administrator and document owner for all variable compensation and incentive programs and leads related systems implementations and process enhancements.

The position works cross-functionally with HR, Finance, Operations, Legal, and external vendors.

Competencies:

Total Rewards Strategy & Program Design

• Develop and execute a comprehensive total rewards strategy aligned with business objectives.
• Design and administer competitive health, welfare, retirement, and ancillary benefit programs in the U.S. and Canada.
• Lead broker relationships and annual renewal negotiations.
• Ensure programs effectively support hourly, production, and field-based employee populations.

Compensation Plan Governance

• Serve as formal administrator of all variable compensation and incentive plans.
• Own and maintain all plan documents, eligibility criteria, summaries, and governance materials.
• Ensure compliance, documentation accuracy, and internal controls.
• Oversee eligibility tracking, payout calculations, validation, and audit processes.
• Partner with Finance to validate financial impact and payout accuracy.
• Lead development and communication of incentive plan materials.

Benefits & Payroll Administration Oversight

• Maintain hands-on involvement in benefits and payroll administration processes.
• Ensure accuracy of enrollments, payroll deductions, vendor file feeds, and compliance reporting.
• Establish and refine internal controls and process documentation.
• Step into operational responsibilities as needed.

Workers’ Compensation & Claims Management

• Oversee workers’ compensation program and claims administration.
• Monitor trends and implement mitigation strategies in partnership with Safety and Operations.
• Work along with safety and lead return-to-work and cost containment initiatives.

Systems & Implementation Leadership

• Lead HRIS, payroll, benefits, and compensation system implementations and enhancements.
• Oversee vendor selection, testing, integration, and rollout.
• Drive process automation, system optimization, and data integrity initiatives.
• Provide change management leadership during implementations.

Data, Reporting & Analytics

• Utilize advanced Excel and analytical tools for modeling and reporting.
• Develop dashboards for benefits spend, incentive payouts, and claims trends.
• Maintain tracking of compliance deadlines and governance requirements.
• Provide executive-level reporting and financial insights.

Training & Communication

• Develop and deliver education programs on total rewards offerings.
• Lead communication strategy for open enrollment and incentive programs.
• Travel to field locations to provide leadership support and training.

Required Qualifications

• 8–12+ years of progressive total rewards experience.
• Demonstrated experience in manufacturing, industrial, or production-based environments.
• Deep expertise in benefits administration and compensation governance.
• Proven experience administering variable compensation and incentive plans.
• Experience managing workers’ compensation programs.
• Demonstrated success leading HRIS, payroll, or benefits system implementations.
• Advanced Excel proficiency (financial modeling, pivot tables, data analysis).
• Must be able to pass a pre-employment drug test and background check.
• Must be authorized to work in the United States without sponsorship.

Company Perks at Bishop Lifting: Annual Base Salary, PTO accrual, First Day Benefits- including health, dental, and vision. Company-paid Life Insurance, AD&D, STD, LTD, 401K with match & participation in our equity credits (LUC) program!

Bishop Lifting Products, Inc. and it’s subsidiaries are an Affirmative Action and Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Are you looking for an opportunity to become part of a rapidly-growing industry? Bishop Lifting Products, Inc. is looking for talent that will hold true to our mission while maintaining the safety and knowledge that we have valued since we were founded in 1984.

Apply today! We’re ready to help you start your new career path.