Topstep Dashboard Update Jobs in Usa

The SharePoint Analyst Lead analyzes user needs to determine functional and cross-functional requirements. Identifies resources required for each task. The SharePoint Analyst Lead is responsible for leading the functional and analytical aspects of the SharePoint Online (SPO) environment within the DOD365-J tenant. This role bridges the gap between business users, mission partners, and technical teams by analyzing user requirements, optimizing collaboration solutions, and ensuring operational continuity across SharePoint and integrated Microsoft platforms such as Power Automate, Power Apps, Power BI, and Dataverse. The SharePoint Analyst Lead supports modernization and migration efforts away from deprecated SharePoint features, provides Tier 2 and Tier 3 operational support, and ensures functional solutions comply with DISA and DoD policies. The position involves direct engagement with customers, developing and maintaining workflows, lists, and libraries, and driving user adoption of secure and efficient modern collaboration tools. This position plays a critical role in maintaining system performance, ensuring compliance with Service Level Agreements (SLAs), and providing actionable insights to leadership regarding system health, functional issues, and end-user experience.

This is an onsite position located within the National Capital Region. Individuals must reside within a commutable distance in order to work onsite full time.

Responsibilities Include:

• 
  
• Analyze user and mission partner requirements to determine functional and cross-functional SharePoint needs.
  
• Translate business requirements into functional site designs, workflows, and list/library structures within the modern SharePoint Online environment.
  
• Support the migration from deprecated SharePoint features (e.g., InfoPath, Classic Workflows, custom scripting) to modern SPO alternatives such as SPFx and the Power Platform (Power Automate, Power Apps, Power BI, Power Pages).
  
• Identify opportunities to leverage Microsoft's low-code/no-code tools to replace legacy processes and reduce reliance on custom applications.
  
• Document functional requirements, process flows, and configuration details to support governance, sustainment, and knowledge transfer.
  
• Ensure staffing aligns with customer requirements and that qualified personnel with appropriate clearances are assigned.
  
• Foster a culture of accountability, collaboration, and continuous improvement within the program team.
  
• Lead Tier 2 and Tier 3 functional support for SharePoint and Dynamics CRM service requests, incidents, and user inquiries (averaging ~90 tickets per month).
  
• Execute out-of-the-box customizations and configuration changes to support user needs, business intelligence dashboards, and workflow automation.
  
• Categorize service requests as Tier 2 support, new project work, or escalation candidates, and route accordingly.
  
• Manage ticket queue and ensure all tickets are assigned, acknowledged, and updated in compliance with SLAs.
  
• Communicate status updates to customers weekly (service requests) or every two business days (incidents) until closure.
  
• Resolve tickets within SLA timeframes and document all resolutions and lessons learned for inclusion in the knowledge base.
  
• Coordinate with the DISA J6 Tier I Service Desk, DEOS support teams, and higher-tier engineers when technical escalation is required.
  
• Maintain and update the list of all SharePoint site owners and points of contact (POCs) to ensure proper permissions management and accountability.
  
• Support performance monitoring of the SPO environment and assist in tracking metrics related to system availability, uptime, and user satisfaction.
  
• Participate in performance improvement initiatives, identifying functional or configuration-related bottlenecks and recommending corrective actions.
  
• Contribute to weekly and monthly reports with updates on service tickets, incidents, SLAs, and functional health metrics.
  
• Remediate functional-level IAVA findings in collaboration with security and architectural teams (e.g., addressing deprecated workflows or permissions risks).
  
• Collaborate with monitoring and operations teams to interpret system alerts related to SharePoint availability and proactively prevent downtime.
  
• Participate in meetings and reviews related to system performance, modernization initiatives, and process optimization.
  
• Promote adoption of modern SharePoint features, encouraging secure and efficient collaboration practices across the organization.
  
• Document and share best practices, standard operating procedures (SOPs), and configuration guides to support consistency and compliance.
  
• Act as the primary functional liaison between the business users, technical engineering teams, and governance stakeholders.
  

Required Skills, Qualifications and Experience:

• 
  
• Education/Experience: BA/BS in a technical or managerial discipline.
  
• Citizenship and Clearance:
  
  • 
    
  • US Citizenship is required.
    
  • Must have and maintain a current DoD Secret clearance.
    
  
  
  
• Experience: 5+ years of progressive experience in SharePoint functional analysis, administration, or solution delivery (with at least 2 years in SharePoint Online or DOD365-J environment).
  
• Demonstrated experience supporting end-users and mission partners with SharePoint configuration, Power Platform tools, and workflow development.
  
• Experience working in or supporting DoD environments preferred.
  
• Proficiency in designing and maintaining SharePoint lists, libraries, permissions, workflows, and site templates.
  

Preferred Qualifications:

• 
  
• ITIL Foundation or equivalent process management certification desirable.
  
• IAM III certification preferred: CASP+, CISSP, CISM, or other 8140 IAM certification.
  

Compensation: $110,000 - $130,000

This position is part of a pipeline for a future opportunity supporting a DoD customer. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Construction Operations Coordinator – Commercial Specialty Concrete & Masonry

Location: Frederick, MD

Salary: $110,000–$120,000 per year

Are you an experienced construction professional looking for an opportunity to shape the future of a growing construction company? We’re seeking an Operations Coordinator with exceptional job-costing and commercial construction experience to join our dynamic team.

In particular, the individual will have strong project management experience and excellent understanding of estimating site work including concrete, masonry and general flat work construction. The successful candidate will manage a small team of estimators/project managers and the goals of these departments. They will also interact with cross functional departments (accounting, field production) to best assist job specific details (costs, budgets, billings, etc.).

Great opportunity to manage growing company objectives and have direct impact on success. If you like details and can easily multi-task typical construction activity, work efficiently with computer, enjoy challenges, and thrive on problem solving, we’d like to meet you.

Why Join Us?

Intown Restorations is a well-established commercial specialty concrete & masonry contractor with a reputation for integrity, high-quality work, and exceptional client service. As we continue to grow, this role offers the chance to evolve into a senior leadership position, directly influencing our bidding strategy and company growth.

What You’ll Do:

● Identify customer bid invitations best suited to our expertise and capabilities

● Ensure timely submission of bid opportunities including necessary follow-up with both estimating team and customer

● Manage all bid/proposal progress within company Tracking Report Form

● Manage all change orders and T&M work and document for accounting including entry into Tracking System

● Review and authorize additional work including signed tickets and change orders making sure that all documents are signed and approved

● Serve as liaison between Field Management and Office estimating/project management team

● Work closely with field project leads, coordinate any/all additional work to make sure all necessary paperwork is completed and documented

● Manage vendor/supplier relationships and assist accounting as needed regarding job costs verification

● Oversee procurement process (job materials, equipment, rentals, etc) between Office and Field personnel

● Once project starts, identify all vendor requirements/costs and make sure to manage field costs per job, per project, on a daily/weekly basis

● Manage all daily production and time sheets from field (daily)

● Manage and update work-in-progress (completed work) monthly billings (AIA, Procore, Textura, GC Pay, Trimble)

● Ensure timely monthly billings are completed per contract specifications

● Work with accounting and field mgmt to update WIP/billings/collections

● Conduct weekly meetings with management providing dashboard of project updates including WIP status, job costs vs. job budget analysis, Bid Tracking Awards/pending/lost opps/contracts not started updates, completion dates of current WIP and new job start date status

What We’re Looking For:

● 5+ years of construction management experience; concrete experience a major plus and ideally preferred

● Strong job-cost management and WIP reporting skills

● Proficiency with QuickBooks Online, Excel, AIA documents, project software

● Ability to read and interpret drawings

● Proactive problem-solver with strong decision-making and multi-tasking abilities

● Excellent communication skills and a collaborative, hands-on approach

What We Offer:

● Competitive Salary: $110,000–$120,000 per year

● Growth Opportunities: Work closely with the executive team and grow into a leadership role

● Paid Time Off: 7 paid holidays + 2 weeks vacation

Learn more about Intown Concrete

Intown is a full-service commercial concrete and masonry contractor serving the Mid-Atlantic marketplace specifically, District of Columbia, Northern Virginia, and Maryland locales. We serve General Contractors, Property Management Organizations, and Builders of mixed-use dwellings delivering structural, site-work, specialty concrete and masonry products and services.

Intown is not just “another contractor,” we believe the difference is being a valued and trusted trade partner with our customers, regardless of the size or scope of work. This philosophy is the foundation for Intown’s value proposition, creating high expectations for quality, customer service, and partnering with like-minded customers.

Visit our company website |

Ready to Apply?

Send your resume and a cover letter highlighting your construction accounting experience. We're excited to learn how you can contribute to our growing team.

Position Summary

The Retail Workforce Management Specialist supports the planning, analysis, and system administration activities that help optimize labor deployment across the retail organization. Reporting to the WFM System & Labor Standards Manager, this role assists with maintaining workforce management systems, validating labor standards, and generating labor performance insights. The WFM Specialist helps ensure schedules align with customer demand, business goals, and compliance requirements to drive operational efficiency.

Key Responsibilities

Workforce Management System Support

• Assist in maintaining and updating the WFM platform (e.g., Legion, Kronos, UKG, Reflexis) to support accurate scheduling, forecasting, and timekeeping.
• Partner with IT and HR teams to monitor integrations with payroll and POS systems.
• Support system testing, upgrades, and rollout of new features or configuration changes.
• Provide day-to-day user support and assist in developing training resources for field and store leaders.

Labor Standards & Modeling Support

• Help collect and organize data used to validate labor standards and staffing models.
• Conduct time studies or data reviews to identify process improvement opportunities.
• Support the creation of workload models that align labor needs with sales forecasts and service expectations.
• Maintain documentation of process standards and assumptions for transparency and consistency.

Reporting & Analysis

• Generate recurring reports and dashboards on scheduling accuracy, productivity, and labor performance.
• Identify data inconsistencies or trends and escalate findings to the WFM Manager.
• Partner with analytics and finance teams to ensure alignment between forecasted and actual labor results.

Collaboration & Communication

• Work cross-functionally with Store Operations, Finance, HR, and IT to support labor planning initiatives.
• Assist with testing, documentation, and rollout of new WFM features or labor model updates.
• Communicate clearly and effectively with both technical and non-technical partners.

Qualifications

• Bachelor’s degree in Business, Operations, Industrial Engineering, or related field preferred (or equivalent experience).
• 1–3 years of experience in workforce management, labor analytics, or retail operations support.
• Familiarity with WFM platforms (Legion, Kronos/UKG, Reflexis, or similar).
• Strong analytical and problem-solving skills with high attention to detail.
• Proficiency in Excel and comfort working with reporting tools (e.g., Power BI, Tableau) a plus.
• Excellent communication and organizational skills; ability to work collaboratively across departments.

Success Measures

• Accurate and timely delivery of WFM reports and system updates.
• Effective support during testing and rollout of new system features or labor standards.
• Improved data accuracy and process documentation.
• Strong partnership with field, IT, and operations teams supporting labor optimization efforts.

Giesecke+Devrient is a growing, German international security technology company operating in the fields of digital security, financial platforms, and currency technology. G+D ePayments manages and secures billions of digital identities throughout their entire life cycle. Our products and solutions are used by commercial banks, mobile network operators, car and mobile device manufacturers, business enterprises, transit authorities and health insurances and their client’s every day to secure payment, communication and device-to-device interaction. G+D ePayments is a technology leader in its markets and holds a strong competitive position.

JOB SUMMARY

The Client Success Manager I (CSM I) is responsible for providing the highest level of quality service, and ensuring for excellent internal and external communication to support our Client’s day to day requirements and specifications. The CSM I seeks to understand the client needs and suggests the appropriate solutions, products, and services to best meet those needs in collaboration with Sales. The CSM I is responsible for successful execution of client projects and serves as the direct daily liaison between the client and internal stakeholders.

The CSM I responsibilities also include processing orders; inventory management; coordinating with Other CSMs, production, scheduling and logistics teams; and invoicing. This position requires direct interface with internal stakeholders in a variety of departments, collaborating to ensure for a timely, accurate, and excellent client delivery experience. A high level of responsiveness, attention to detail, and service is required for all duties.

• Manage the end-to-end process of the order lifecycle (PO data entry, confirmation, changes, tracking, and invoicing via ERP system).
• Link Client Services/Sales with Operations for daily order processing and updates.
• Coordinate across Production, Scheduling, Procurement, Quality, and Shipping teams for accurate and on-time fulfillment.
• Maintain and update WIP/dashboards; share timely updates with respective teams.
• Follow SOPs, maintain data accuracy and quality standards.
• Support Client Service management on client visits, audits, press checks.
• Investigate and quickly resolve quality issues with Production/Quality teams.
• Provide team backup; train on SAP and other tools.

Qualifications:

• Bachelor’s degree in Business Administration or related field required.
• Minimum 5 years of experience in a similar or related client-facing role.
• Order management experience in a Manufacturing, Printing, Financial, or related environment.
• Advanced working knowledge of end-to-end client order processes across varying client types.
• Strong organization, planning, and multitasking skills with high attention to detail.
• Excellent written and verbal communication skills; professional and client-oriented demeanor.
• Self-motivated, proactive and team-oriented, with a proactive and collaborative approach to meeting client expectations and deadlines.
• ERP experience required with respect to order processing, inventory management, status monitoring and receiving; SAP strongly preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams); experience in digital file navigation and document handling.
• Experience in the card, payment or printing industries strongly preferred.

The above job description is meant to describe the general nature and level of work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

BENEFITS INCLUDE

Medical (PPO and HDHP with HSA), dental, Vision, PTO, paid holidays, 401k with employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance and more.

Akkodis is seeking a Buyer for a contract job in Miami FL, Onsite United States

Pay Range: $33/hr - $34/hr on W2

(The rate may be negotiable based on experience, education, geographic location, and other factors.)

Job Title : Buyer

Location Miami FL Onsite

Duration: 6 Month+(Possible to Extend)

Skills: SCM Sourcing and Procurement

Experience Required: 8-10

Responsbilities:

• Buyer role and Responsible for Management of Direct / Indirect spending for categories
• Influence procurement, contract decisions in support of the commodity strategy
• Procurement: Planning, scheduling, and placing purchase orders for raw materials and finished goods.
• Open order management:
• Generate and analyze open order reports using Power BI.
• Track pending orders and ensure timely follow-up with suppliers.
• Past dues & aging purchase orders:
• Monitor overdue and aging POs through power BI dashboards.
• Implement corrective actions to minimize delays.
• Supplier performance:
• Maintain and update the preferred supplier List.
• Track compliance and adherence to supplier guidelines.
• Support the supplier for problem analysis, road map building, action plan follow-up
• Inventory & Stockout Prevention:
• Managing inventory levels, extract and analyze week-to-stock-out data.
• Collaborate with planning teams to avoid line stoppages.

Minimizing obsolescence.

• Production continuity:
• Investigate and report Line Down Incidents caused by supply issues.
• Develop preventive measures to reduce production stoppages.
• Oracle System Updates:
• Work in oracle ERP to update Promise Dates and ensure accurate delivery commitments.
• Validate parts qualification and maintain master data integrity.
• Reporting on daily / weekly / monthly activities
• Continuous Improvement: Implementing process enhancements in purchasing
• Excellent teamwork, coordination, and communication skills
• Self-starter, energizing, results oriented, and able to multi-task
• Ability to handle huge data
• Ability to work with cross functional teams
• Ability to meet aggressive reliability, performance, and delivery targets.

Eduction:

• Bachelor's degree in mechanical/Electronics/Electrical OR
• Bachelor's degree in technical disciplines such as the sciences, technology, engineering, or mathematics

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

Client Engagement Coordinator

Client Engagement Operations & Sales Support (Onshore)

We are seeking a detail-oriented and proactive Client Engagement Coordinator to support client engagement operations, lead management, and sales execution. This role works closely with Client Partners and cross-functional teams to help track leads, maintain pipeline visibility, and ensure follow-through across client engagement activities.

This position is ideal for someone early to mid-career who is looking to grow in sales operations, client engagement, or consulting operations, and who thrives in an organized, execution-focused role.

This is an onshore, Chicago-based role reporting to the VP of Client Engagement, with a hybrid work model out of our Westmont, IL office. Client Engagement Manager Onsho…

Core Role Purpose

Support Client Engagement operations by coordinating leads, maintaining CRM accuracy, and assisting Client Partners with pipeline tracking and follow-ups.

Help ensure consistency, organization, and visibility across sales and client engagement activities.

Reduce administrative and operational burden on Client Partners so they can focus on client relationships and revenue growth.

Key Responsibilities

Lead Coordination & Pipeline Support

• Assist in managing incoming leads from various sources (marketing, partners, referrals, events, etc.).
• Support lead assignment, tracking, and status updates within Salesforce and HubSpot.
• Work with Client Partners to:
• Track follow-ups and next steps
• Monitor pipeline movement and aging
• Ensure activities and notes are properly logged
• Help maintain accurate CRM data to support reporting and forecasting.

Sales Operations & Reporting Support

• Assist with preparation of pipeline reports, dashboards, and scorecards.
• Support weekly and monthly pipeline review processes.
• Help identify gaps in follow-up, data quality, or process adherence.
• Provide administrative and analytical support to sales and engagement leadership.

SOW & Renewal Coordination (Support Role)

• Assist with the preparation and tracking of Statements of Work (SOWs).
• Help monitor renewal timelines and flag upcoming renewals.
• Coordinate documentation and approvals with Sales, Finance, Legal, and Delivery teams.

Pre-Sales & Proposal Support

• Support proposal development, pricing inputs, and deal coordination.
• Help gather inputs from internal teams and ensure timely submissions.
• Assist with staffing models and deal documentation.

RFP / RFI / RFQ Support

• Assist in coordinating RFP, RFI, and RFQ responses.
• Track deadlines, inputs, and submission requirements.
• Help ensure responses are complete and submitted on time.

Salesforce Hygiene & Process Support

• Support Salesforce data hygiene by:
• Updating lead and opportunity records
• Logging activities and notes
• Assisting with forecast updates
• Help maintain standard sales and engagement processes.
• Identify process gaps or inefficiencies and escalate opportunities for improvement.

Cross-Functional Coordination

• Act as a coordination point between Client Partners and internal teams including:
• Delivery & Practice Leaders
• Finance, Legal, Talent, and Operations
• Help ensure information flows smoothly across teams during sales and engagement cycles.

Required Qualifications

• 2-5 years of experience in sales operations, client engagement, account coordination, or a related role
• Experience working with CRM tools (Salesforce preferred)
• Strong organizational skills and attention to detail
• Comfortable working with data, tracking tasks, and managing follow-ups
• Strong written and verbal communication skills
• Interest in growing a career in client engagement, sales operations, or consulting
• Background or exposure to IT consulting, technology services, or B2B environments is a plus
• Local to Chicago, IL with ability to work hybrid from the Westmont office

Benefits

• 100% free medical insurance, including dental and vision
• 50% contribution for dependents
• 401K Option
• Paid holidays, Sick leaves, Accrued holidays etc.

The Construction Scheduler & BIM Modeler is a hybrid role responsible for integrating schedule development with model-based coordination to improve project predictability, sequencing, and execution. This position supports projects from preconstruction through closeout by combining Critical Path scheduling with BIM coordination, clash detection, and 4D planning.

This role works closely with Project Managers, Superintendents, Preconstruction, and trade partners to ensure projects are delivered on time, fully coordinated, and aligned with company standards for safety, quality, and accountability.

Essential Functions/Job Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without special accommodation.

Key Responsibilities

Scheduling (CPM / Project Controls)

• Develop and maintain baseline CPM schedules during preconstruction
• Build detailed construction schedules including phasing and sequencing
• Identify critical path activities and long-lead procurement items
• Lead schedule coordination meetings with internal teams and subcontractors
• Provide bi-weekly or monthly schedule updates
• Develop recovery schedules when delays occur
• Perform time impact analysis when needed
• Create executive-level schedule reporting dashboards
• Support claims documentation related to schedule impacts

BIM Modeling & Coordination

• Develop and maintain 3D BIM models for coordination and planning
• Perform clash detection and facilitate trade coordination meetings
• Integrate schedule into model for 4D sequencing visualization
• Support quantity takeoffs and model-based estimating
• Produce coordination drawings and assist with shop drawing review
• Maintain BIM standards and naming conventions
• Assist field teams with model access and real-time updates
• Support as-built modeling and closeout documentation

Qualifications

• Bachelor’s degree in construction management, Engineering, Architecture, or related field (preferred)
• 3–5 years of commercial construction experience
• Proficiency in:
• Primavera P6 or Microsoft Project
• Autodesk Revit
• Strong understanding of construction sequencing and field operations
• Ability to read and interpret plans and specifications
• Experience with healthcare or complex commercial coordination preferred
• Excellent communication and analytical skills

This job description outlines the primary and recurring responsibilities of this position. It is not intended to be an exhaustive list of all duties, responsibilities, or tasks that may be required. The individual in this role will regularly perform additional related assignments, special projects, and other duties as directed by company leadership, including the Director of Operations, Preconstruction Manager, and/or other designated supervisors.

South Carolina is an Employment-At-Will state. This job description does not constitute an employment agreement or contract. Management reserves the exclusive right to modify, revise, or update this job description at any time, with or without notice.

The Tempus Electronic Visit Verification (EVV) Compliance specialist has a key role in supporting the state and the agency partners in ensuring PCA program participants are compliant with the use of EVV and the EVV policies. This role is responsible for implementing and overseeing the Tempus FI aspects of the EVV Compliance policies set forth by MassHealth and ensures Tempus FI satisfies contract requirements.

This role involves a broad range of tasks including: preparing compliance reports and dashboards for the state, agencies and internal teams, monitoring EVV compliance metrics and supporting CMS-related reviews and compliance assessments, overseeing/initiating needed changes to the PowerBI dashboard, researching non-compliance cases, assisting with corrective action plans and/or process improvements, and communicating across departments, with MassHealth and other contracted agencies. This role and associated activities will evolve as EVV compliance requirements increase with the maturity of the implementation.

• Stoughton, Massachusetts office only
• First week in person for training
• Hybrid model observed after training

Essential Job Functions

Serve as primary EVV compliance liaison between:

• EVV Project Leader
• EVV Reporting Analyst
• State program and policy teams
• EVV system vendor
• Call center and support operations
• Training and quality teams
• MassHealth
• PCM Agencies

Analytics

• Maintain and monitor EVV dashboard for EVV usage, program rules violations and other data trends
• Monitor, prepare and share compliance reports for MassHealth and the agencies—which includes analyzing the data to ensure data quality, and to monitor common themes/trends
• Prepare additional reports and present information, as needed, for senior leaders and MassHealth as necessary

Operations

• Monitor the effectiveness of current compliance procedures and tools and lead the efforts to continuously improve to achieve the needed results e.g., identifying breakdowns and root causes and communicating and implementing changes
• Support the development of any new EVV Standard Operating Procedures
• Participate in EVV governance, change-control and system enhancement discussions

• Understand barriers or root causes of why individuals are not compliant and drive remediation plans
• Work with system vendor and EVV SME to resolve technical issues affecting compliance

Research Escalations and Support Communications

• Perform compliance-related research to answer questions or determine if an issue is non-compliant
  • Support requests received by MassHealth/Program Integrity Team
  • Support agencies and/or work in partnership with EVV Support
• Support state-led outreach and communications related to EVV compliance expectations
• Perform escalation follow-up for non-compliant individuals as necessary
• Oversee the communication plan for EVV Compliance:
  • Draft, modify, and distribute EVV compliance communications
  • Send PCA non-compliance list to the EVV Support team who assist with PCA outbound calls
  • Create lists for Everbridge compliance messages and collaborate with IT to monitor the process.
  • Send address list to Mailing Department for warning letter preparation
  • Manage all incoming/outgoing EVV compliance-related emails and escalating any observed trends or case specific

Training

• Collaborate with the training and knowledge management teams to ensure EVV guidance is accurate and contract aligned
• Provide EVV Compliance training to Tempus operations teams and other individuals as necessary
• Review EVV job aids, FAQs, scripts and training content for compliance accuracy

Risk Management

• Identify compliance risks and recommend process improvements to strengthen compliance and reduce/eliminate inefficiencies.

Competencies

• Strong understanding of compliance governance, auditing and regulatory frameworks
• Strong analytical capabilities to assess data and processes and articulate insights
• Experience leading a process and implementing continuous improvement—including researching root causes and implementing changes
• Ability to maintain and communicate in-depth knowledge of the MassHealth Compliance standards and regulations
• Experience with data tools (Excel and PowerBI)

• Methodical and diligent, outstanding planning abilities

• Strong written and oral communication skills
• Professional, friendly & understanding personality
• Ability to work independently while functioning effectively as a team member
• Self-motivated

Qualifications

• Bachelor’s Degree required (Public Administration, Health Administration, Social Services, Business or related field)
• 5-7 years' experience in compliance, healthcare administration, Medicaid, home and community-based services or similar environment

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands and fingers and also must be able to reach with hands and arms. Must be able to lift up to 15 pounds at times.

Travel

Travel may be required for this position.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

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