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*At Securian Financial the internal position title is Data Science Sr Analyst or Data Science Consultant. The title and salary will be determined based on experience and applied skills.*

Summary

As an Operational Support Data Scientist at Securian Financial, you will bridge advanced analytics and day-to-day business operations by designing, deploying, monitoring, and continuously improving AI-driven solutions that support enterprise processes.

This role focuses on supporting reliable, scalable, and explainable AI solutions that enhance operational efficiency, decision support, customer experience, and risk management across Digital, Marketing, Sales, and Servicing functions.

You will operate at the intersection of data science, MLOps, and the business - ensuring models are maintained, enhanced, monitored, and aligned with Securian's Enterprise Data Strategy Vision and Operating Principles.

Responsibilities include but are not limited to:

AI Solution Development & Deployment

• Work with business teams to enhance existing solutions to enhance and optimize existing AI/ML solutions.

• Deploy and manage solutions using cloud-native tools (e.g., AWS SageMaker).

Operational Model Support & Optimization

• Monitor model performance, data drift, and operational KPIs.

• Troubleshoot production issues and continuously enhance and optimize models for performance, stability, and cost efficiency.

• Establish measurement frameworks to quantify operational impact of deployed solutions.

Data Engineering & Analytical Execution

• Transform structured, semi-structured, and unstructured data into actionable features and insights.

• Perform exploratory analysis and visualization to identify operational improvement opportunities.

• Collaborate with engineering teams to productionize data solutions.

Stakeholder Engagement & Explainability

• Partner with cross-functional operational stakeholders to understand business workflows and translate them into AI-enabled solutions.

• Communicate complex AI methodologies and results clearly to technical and non-technical audiences.

• Ensure model transparency, explainability, fairness, and ethical AI application in alignment with enterprise governance standards.

Required Qualifications

• Demonstrated experience developing, deploying, or supporting production AI/ML models in cloud environments.

• Strong proficiency in Python and experience with tools such as AWS SageMaker and GitHub.

• Experience building operationalized data science solutions (not just prototypes).

• Strong understanding of statistical modeling, machine learning algorithms, and model validation techniques.

• Ability to clearly explain technical concepts, model outputs, and operational trade-offs to stakeholders.

• Strong ethical judgment with a commitment to responsible and unbiased AI development.

Preferred Qualifications

• 2+ years of hands-on experience in data science, applied AI, or machine learning.

• Experience supporting AI solutions in operational or production environments.

• Familiarity with MLOps practices, model governance frameworks, and automation tooling.

• Experience working in regulated industries (financial services preferred).

#LI-hybrid **This position will be in a hybrid working arrangement.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

• Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability

• Pride at Securian Financial

• Securian Young Professionals Network

• Securian Multicultural Network

• Securian Women and Allies Network

• Servicemember Associate Resource Group

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at , by telephone (voice), or 711 (Relay/TTY).

To view our privacy statement click here

To view our legal statement click here

As a Power Platform Developer and Knowledge Management Analyst, you will be responsible for designing, developing, and deploying scalable and intuitive solutions using the Microsoft Power Platform leveraging SharePoint and other data sources.

Roles and responsibilities will include, but are not limited to:

• Collaborate with clients and stakeholders to understand business requirements and design effective Power Platform solutions
• Collaborate with clients and stakeholders to understand business processes to develop modular, scalable and reusable Power Automate flows.
• Develop Power Apps and Portals (now called Power Pages) using the Power Platform, incorporating intuitive user interfaces and responsive designs.
• Customize app functionalities by creating data models, integrating external data sources, and implementing complex business logic, leveraging Dataverse, AI Builder, CoPilot, Microsoft Syntax, Power Automate, Fabric and PowerBI.
• Implement user authentication and access control mechanisms to ensure data security and privacy. Extend Zero Trust Data Protection with Microsoft Purview and while enabling Data Sharing with Viva.
• Weave Power Platform actions into traditional M365 (Email, Teams, SharePoint) user experiences.
• Collaborate with solution architects, UX designers, and backend developers to ensure seamless integration and functionality.
• Conduct thorough testing and debugging to identify and resolve issues, ensuring the reliability and usability of Power Platform solutions.
• Provide technical guidance, support, and training to end-users, promoting adoption and effective utilization of Power Platform solutions.
• Stay updated with the latest features and best practices in Power Apps development, continuously enhancing your skills and knowledge.
• Collaborate with project managers and participate in project planning, estimation, and resource allocation activities.
• Document technical specifications, user guides, and deployment instructions for Power Platform applications.
• Maintain and transform legacy SharePoint applications.

This position requires the ability to obtain an active Department of Defense Secret security clearance.

Required skills & experience:

• Bachelors degree. (Relevant certifications and equivalent work experience will also be considered.)
• Agile experience required.
• Experiential familiarity developing solutions with at least two of the following is required and with more than two is a plus:
  • AI Builder
  • CoPilot Virtual Agents
  • Microsoft Fabric
  • PowerBI
  • Power Pages
  • Power Apps
  • Power Automate
  • Dataverse
• Experience with developing or maintaining SharePoint Apps required;
• Experience with DEVSECOPS CI/CD Pipelines such as Gitlab, Github, Atlassian and Azure DevOps (ADO).
• Strong problem-solving skills and the ability to analyze business requirements and translate them into technical solutions.
• Excellent communication and collaboration skills, with the ability to effectively interact with both technical and non-technical stakeholders.
• Willingness to work five days a week on-site at the Washington Navy Yard (WNY) with core hours between 9AM and 2PM. (Compressed work schedules are available).
• Ability to obtain and maintain a SECRET or higher clearance.

Preferred experience:

• Pre-existing SECRET or higher clearance obtained via a T5 background check.
• Experience converting SharePoint Framework (SPFx) to Dataverse / Power Platform Native is a plus and SharePoint UI Path to Power Pages a plus.
• Connecting Azure PaaS Services to Power Platform Services as companion services via a Service Gateway (e.g. connecting Data Factory to Dataverse) is a plus
• Experience integrating SharePoint, GraphAPI and Dataverse with Microsoft Purview and Viva Topics is a plus.
• Experience connecting Defender to Azure and Power Platform services a plus.
• Experience connecting a Dataverse or GraphAPI accessible Azure resources to a Databricks Restful API service a plus.
• Experience with both Atlassian Bamboo and Azure DevOps (ADO)
• Strong proficiency in building Power Apps solutions using the Power Apps platform, including data modeling, formulas, expressions, and controls.
• Solid understanding of user interface design principles and responsive design concepts.
• Experience integrating Power Apps with various data sources and services, such as SharePoint, Dynamics 365, and Microsoft 365.
• Proficiency in programming languages such as JavaScript, C#, or SQL, enabling customization and extension of Power Apps solutions.
• Ability to work on multiple projects simultaneously and deliver high-quality results within established timelines.
• Proven ability to lead development projects and mentor junior developers.
• Microsoft certifications in Power Platform (e.g., Power Apps Developer, Power Platform Developer) are a plus.

Founded in Silicon Valley in 2009 by Marc Andreessen and Ben Horowitz, Andreessen Horowitz (aka a16z) is a venture capital firm that backs bold entrepreneurs building the future through technology. We are stage agnostic. We invest in seed to venture to growth-stage technology companies, across AI, bio + healthcare, consumer, crypto, enterprise, fintech, games, and companies building toward American dynamism. a16z has $90B under management across multiple funds.

We've established a team that is defined by respect for the entrepreneur and the company-building process; we know what it's like to be in the founder's shoes. We've invested in companies like Anduril, Airbnb, Coinbase, Cursor, Databricks, Deel, Figma, GitHub, Roblox, SpaceX, and Stripe. Our team is at the forefront of new technology, helping founders and their companies impact and change the world.

a16z is growing and we are looking to bring on a dynamic operations partner for our investing team. This team is on the front lines of our mission and innovation, managing the a16z deal process, from initial inbound deals to partnership meetings. In this role, you will be responsible for the program management of our deal process and working cross-functionally with one or more of our funds and the investing teams associated with them.

We are looking for a strong program manager who can work autonomously to keep our deal process on track through strong organizational skills, being detail oriented, and working at the highest level of integrity and confidentiality. You will be working closely with all members of the investing team. It'll be critical for you to establish yourself as an expert on the deal process so you can provide the guidance, influence, and support required to get deals done!

We would love to hear from you if you believe in and demonstrate the utmost respect and empathy for all entrepreneurs and their work and have proven experience in high pressure executive-facing situations, working with a variety of founder styles and with the ability to handle all with action and grace.

This is an in-person role that requires that the individual be based in the Menlo Park, CA or San Francisco, CA office and be able to attend meetings in either office. There will be quarterly travel to our other offices.

• Build and cultivate long-term relationships with the Investing, Legal, and operating teams
• Understand and translate the investing team's needs into effective processes and systems to continue to grow best in class operational solutions, designed to keep pace with the investing team's ambitions
• Use your 0-1 building skills by operationalizing special projects that align with investing teams goals
• Be the expert in the a16z deal process and systems to Investing Partners and continue to scale the existing processes
• Schedule, prepare materials for, and manage partnership meetings.
• Track, manage, and report on funds

• You have experience working at a technology company, preferably in strategy and operations or program management
• You have experience translating business needs into tangible processes
• You have a proven ability to operate autonomously, manage multiple priorities across disparate workstreams, thrive in ambiguity, demonstrate flexibility and execute consistently and efficiently in a dynamic environment
• You are extremely responsive and thrive on getting things done
• You are a lifelong learner and can quickly synthesize complex information
• You have the ability to quickly build trust with other team members as well as founders and broader cross-functional teams
• You demonstrate exceptional communication, interpersonal and presentation skills, with a focus on detail and executive presence
• Low ego, high empathy, and the capacity to collaborate effectively with diverse teams
• You have a desire and ability to learn about venture capital, new domains, and technologies quickly
• You are comfortable working with Salesforce CRM as well as business reporting tools

The anticipated salary range for this role is between $169,000 - $197,000, actual starting pay may vary based on a range of factors which can include experience, skills, and scope.

This role is eligible to participate in the a16z carry program and various discretionary bonus programs as well as benefit and perquisite plans including health, dental, vision, disability, life insurance, 401K plan, vacation, and sick leave.

• We do only first class business and only in a first class way
• We take a long view of relationships, because we are in the relationship business
• We believe in the future and bet the firm that way
• We are all different, we recognize that, and we win
• We celebrate the good times
• We do it for the team
• We play to win

At a16z we are always looking to hire the absolute best talent and recognize that diversity in our experiences and backgrounds is what makes us stronger. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, veteran status, and any other status. These differences are what enables us to work towards the future we envision for ourselves, our portfolio companies, and the World.

Our organization participates in E-Verify. Click here to learn about E-Verify.

Andreessen Horowitz hereby reserves the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.

Developer Advocate (DevRel) / Contract, extendable 3-months / Palo Alto, CA

Summary:

As the Developer Advocate for our Agents, you are the bridge between our products and the global engineering community. Your mission is to champion a new era of Agentic DevOps, helping developers move beyond manual pipelines to autonomous, AI-driven software delivery.

You will be the primary voice for our suite of Agents, ensuring that developers can seamlessly integrate AI into their existing SDLC.4

Responsibilities:

• Content Creation: Produce high-signal technical content—tutorials, deep-dive blogs, and \"Agent Recipes\"—that demonstrate how to use Client's Agents to automate security audits, performance benchmarking, and multi-cloud deployments.
• Community Engagement: Actively support the \"Agentic\" community on GitHub, Discord, and Stack Overflow. You will represent Client at industry events, leading workshops on how AI agents reduce developer toil.
• Product Feedback (\"Customer Zero\"): You will be the first to test new agent capabilities. You'll document friction points in the Agentic SDLC (AISDLC) and advocate for community-requested features in roadmap meetings with our CTO and engineering teams.
• Developer Education: Build and maintain \"Get Started\" templates that reduce time-to-value

Required Skills:

• Technical Background: 3+ years of experience in software engineering (Python, Go, or JavaScript). Familiarity with LLM orchestration frameworks and CI/CD tools is a major plus.
• Communication: Proven ability to explain complex \"Agentic\" concepts—such as prompt engineering for DevOps or automated remediation—to both platform engineers and developers.
• Portfolio: A public presence, such as a technical blog, active GitHub repository featuring automation projects, or a history of speaking at AI meetups.

Sr. Platform Engineer | Hybrid in Irving, TX or Baltimore, MD

Optomi, partnering with a top financial services organization, is seeking a Sr. Platform Engineer with experience in contact center systems, reporting, and financial platforms. This hands-on role will take ownership of ongoing projects, deploy NiceCX, integrate GenAI, and build scalable applications and automations that enhance contact center operations. The ideal candidate thrives in fast-paced environments, can work independently with minimal onboarding, and collaborates effectively across teams.

Why This Role Is Exciting:

• Opportunity to move from contract to permanent employment
• Flexible onsite and remote work options
• Work with innovative technologies, including AI-driven automation and analytics
• Play a key role in end-to-end platform development and operational improvements

Responsibilities of the right candidate:

• Build, maintain, and enhance REST and GraphQL APIs, connecting NiceCX and other contact center platforms to internal systems.
• Integrate and maintain telephony systems (SIP, VoIP, PBX), IVR, chatbots, omnichannel routing, and CRM platforms.
• Deploy and operate applications on AWS (EC2, Lambda, S3, API Gateway), ensuring availability, reliability, and scalability.
• Establish and manage deployment pipelines using GitHub, Jenkins, and Kubernetes for seamless, automated delivery.
• Create workflows, reporting dashboards, and operational automations to boost efficiency and agent productivity.
• Monitor, analyze, and optimize system performance for real-time contact center workloads.
• Utilize logging, monitoring, and alerting tools (AWS CloudWatch, ELK stack) to maintain high operational standards.
• Partner with architects, product owners, QA teams, and senior engineers; mentor junior developers; contribute to architectural and technical decision-making.
• Produce technical documentation, runbooks, and knowledge-sharing materials to support operational continuity.
• Follow secure development practices and ensure systems meet regulatory requirements (PCI, SOC2, etc.).

Experience of the right candidate:

• 6–8+ years of professional software development experience
• Strong programming skills in Java, Python, JavaScript, and TypeScript
• Experience designing, developing, and consuming REST APIs
• Hands-on experience with AWS cloud services (EC2, Lambda, S3, API Gateway)
• Familiarity with DevOps and CI/CD tools: GitHub, Jenkins, Kubernetes
• Exposure to contact center technologies, telephony, or customer engagement platforms
• Solid understanding of software engineering best practices: version control, testing, debugging
• Ability to thrive in agile, collaborative team environments
• Enterprise financial services experience

Optomi, in partnership with a leading organization, is seeking an experienced Sr. Platform Engineer who will be responsible for deploying NiceCX and integrating GenAI into the current systems. This role requires a developer who can take over existing work without the need for extensive training.

*Must have a strong background in Financial Systems, Python and/or Java, and Typescript

Responsibilities:

• Design, develop, and maintain REST and GraphQL APIs for scalable applications, including integration with NiceCX and other contact center platforms.
• Build and maintain integrations with telephony systems (SIP, VoIP, PBX), IVR platforms, chatbots, and omnichannel routing solutions.
• Deploy and manage applications using AWS services (EC2, Lambda, API Gateway, S3), ensuring high availability and reliability.
• Implement and manage CI/CD pipelines using GitHub, Jenkins, and Kubernetes to enable seamless deployments.
• Work closely with architects, product managers, QA, and senior engineers to deliver high-quality solutions for contact center operations.
• Monitor and improve system performance and scalability, particularly for real-time contact center workloads.
• Utilize logging, monitoring, and alerting tools (e.g., AWS CloudWatch, ELK stack) to maintain operational excellence in a contact center environment.
• Develop automation workflows and reporting dashboards for improved operational efficiency and agent productivity.

Apply today if your background includes:

• 6–8 years of professional software development experience.
• Strong proficiency in Java, Python, JavaScript, and TypeScript.
• Hands-on experience with REST API design, development, and consumption.
• Familiarity with cloud technologies, specifically AWS (EC2, Lambda, S3, API Gateway).
• Practical experience with DevOps practices and CI/CD tools including GitHub, Jenkins, and Kubernetes.
• Solid understanding of software development principles and best practices, including version control, unit testing, and debugging.
• Exposure to contact center technologies, telephony integration, or customer engagement platforms.

Job Title: Support Engineer

Location: Seattle, WA / Bothell, WA (On-site)

Job Type: Full-time

About Us:

Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.

Role Summary:

We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.

Key Responsibilities:

• Own customer support issues end to end and ensure timely, accurate resolutions
• Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
• Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
• Serve as the escalation point for Jira Service queues and guide triage and prioritization
• Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
• Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
• Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
• Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
• Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
• Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
• Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
• Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
• Mentor junior support engineers and help develop team best practices
• Participate in incident response efforts for issues affecting multiple customers or systems

Required Qualifications:

• 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
• Proven experience supporting healthcare customers or healthcare data workflows
• Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
• Proficiency with Jira Service Management for issue triage and workflows analysis
• Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
• Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
• Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
• Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
• Strong documentation skills maintaining shared knowledge bases or support playbooks
• Comfort handling workloads involving sensitive healthcare information and security-related tasks

Preferred Qualifications:

• Scripting or automation experience in Python, Bash, or PowerShell
• Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
• Experience supporting customers during EHR integrations or workflow onboarding
• Experience with remote support tools such as TeamViewer or AnyDesk
• Experience building documentation or diagrams in Confluence and Lucidchart
• Exposure to security monitoring tools or vulnerability management processes
• Prior mentorship or leadership experience in a support environment

What We Offer:

• A competitive salary and stock options grant
• Holiday schedule according to your country of residence and PTO
• An innovative and high-paced work environment with a flat management hierarchy
• Opportunities for professional growth and advancement in a rapidly scaling company

How to Apply:

Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!

Join us in transforming healthcare through innovative technology!