Technology Support Examples Jobs in Usa

21,474 positions found — Page 6

Manager Talent Technology
✦ New
Salary not disclosed

Talent Tech Manager

This role reports to the Director, Talent Development, and supports the strategy, design, project management and implementation of enterprise talent management activities. Additionally, the Manager of Talent Technology will manage and optimize the Talent Management System to ensure that functionality supports performance reviews and succession activities. The position partners directly with key stakeholders to implement training programs, leadership development programs, talent reviews and succession planning from implementation to ongoing maintenance. They have a customer service mindset, systems and project management expertise, and an understanding of key talent management principles and approaches.

Key Responsibilities:

  • Lead Talent technology systems design, configuration and implementation in collaboration with HR leadership, HRIS, IT and other key stakeholders. This includes:
  • Workday Talent Management System
  • Systems selected as part of the Company's assessment, development and culture strategies
  • Lead Performance Appraisal process system design and project management for the full enterprise, including scheduling key tasks, aggregating performance data and providing data-driven insights to shape organizational development initiatives.
  • Consult and provide system and technology guidance for Talent Development and Training initiatives throughout the company
  • Partner with the Learning Design and Development Team to resolve complex Learning Management System Issues
  • Guide, teach, and train team members to ask the right questions, collect and interpret data, and translate data into recommendations and action which helps to drive root cause analysis and problem solving
  • Manage system configuration, settings / modifications, and maintenance according to change management decisions.
  • Serves as a support resource for users, providing hands-on direct troubleshooting expertise and guidance.
  • Work with HRIS, vendors and IT to design and maintain vendor and internal interfaces and resolve any systems related issues.
  • Manage vendor relationships and sourcing process for new technology
  • Manage process documentation, audits of systems and identify areas for process improvement relating to the entry and maintenance of HR Data.
  • Proactively identify opportunities for system enhancements, manage changes through the full development lifecycle and prepare organizational communications as needed.
  • Closely collaborate with HR, business partners, and vendors in examining solution options and in planning and managing multiple systems development, maintenance and enhancement projects.
  • Establish an ongoing measurement and continual improvement process to produce, analyze, and report metrics on Talent activities and training completion to the business.

Minimum Requirement:

  • Bachelor's degree in business, IT, HR, OD, or similar field.
  • Minimum of 6 years' professional experience

Critical Knowledge/Skills

  • Workday Talent Management experience required
  • Skilled with MS Office
  • 6 years of experience in Human Resources and/or Talent Management.
  • Vendor relationship and system implementation experience
  • Prior experience in managing systems and customer service support to deliver on Talent Management strategies (i.e., talent reviews, succession planning, high potential development, etc.)
  • Project management skills / detail orientation
  • Communication skills, both verbal and written
  • Strong customer service mindset and orientation

Additional Knowledge/Skills

  • Strong analytical and problem-solving skills; able to accurately distill complex information and communicate the information in a concise and understandable manner
  • Change Management experience
  • Experienced at handling sensitive / confidential information and providing measurements of business outcomes
  • Workday Learning Management and HRIS system experience preferred
Not Specified
Information Technology Technician
✦ New
Salary not disclosed

Responsibilities:

Technicians will be the "face of IT", working directly with client resources to address computer issues, questions and concerns. Technicians will proactively work with customers to create world class digital user experience, whether in the office, traveling internationally or ensuring uninterrupted service/support for submission success. Work will focus on improving productivity through proactive identification/remediation of potential hardware issues, leveraging data analytics to determine areas of focus, and proactively ensure devices meet security standards (patches, driver updates, supported app levels, etc.). . IT On Point technicians are the primary point of contact for hardware, operating systems, and enterprise applications, new hire onboarding, accessory assistance and users' adoption of new and upcoming IT initiatives and services. This role is 100% onsite 5 days a week. You will be rotating between our 3 Indianapolis sites (Corporate, Client Technology Center-North and Client Technology Center-South)

• As a key contributor to this team, you will bring your high learning agility and end user/customer service skills to understand the critical business processes that enable productivity through technology.

• You will bring your technical and customer experience to troubleshoot technical issues when they arise.

• With your curiosity of all things technical and willingness to drive change, you will work with peers and customers to improve the digital user experience across Client.

• Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles

• Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook, PowerPoint, Azure, SharePoint, Teams etc.)

• Excellent technical and non-technical communication skills required: ability to partner with other Infrastructure teams to troubleshoot technical issues; must be able to translate technical content for non-technical customers.

• Basic understanding of multiple operating systems (Windows, Mac, iOS)

• Certification as IT Technician will be an advantage (e.g., Microsoft Certified IT Professional)

The Workforce Productivity Services team is looking for an IT Support Technician with expertise in Windows and Macs.

Qualifications:

High School Diploma/GED Qualified candidates must be legally authorized to be employed in the United States. Client does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

• Completed Apple Certifications: CompTIA A+ and Apple Certified Support Professional

• Completed Microsoft 365 Fundamentals Certification

• Previous Help desk experience

• Previous Customer Service experience

Comments/Special Instructions

This is an onsite position with occasional travel to client other sites within Indianapolis which is in a 10 mile radius.

Not Specified
Information Technology Project Manager
✦ New
Salary not disclosed

Hi,

I Hope all is well with you. This is Bharath from Grove Technical Resources. Currently we are hiring for a Software Project Engineer with in the medical Devices.

Please go through the JD and let me know if you are interested.

Job Title: Sr Software Engineer/ Technical SW Project Manager – Medical Device

Job Location: Minneapolis, Minnesota (Fully onsite)

Type: W2 contract

Job Start Date - 5/4/26

Job End Date - 12/31/26

Job Description:

The Pelvic Health R&D team is one of the most cutting edge groups, Defining and executing on technology and architectural strategy using skills that span a variety of domains including Mobile Apps (Android), cloud, data analytics, web services, 2d/3d visualization, machine learning, and interfacing with embedded software for management and control of interconnected medical devices.

As a Senior Software Engineer (Project Engineer – Mobile), you will lead execution for a defined mobile software release pipeline, working with motivated, diverse, and knowledgeable development teams. You will collaborate with Product Engineering, Development, and Test Leads to translate requirements into actionable plans, create structured backlogs, and drive high-quality delivery. This role requires a mix of technical expertise, project execution, and leadership to deliver reliable, impactful mobile software that improves the quality of life of people around the world.

Technical skills Must have:

  • 2 years of experience writing Software , Java , Python , C
  • Agile Metrics
  • Agile Product Owner
  • agile sprint
  • Android
  • Mobile Software Development
  • Project Planning
  • Software Project Management
  • Technical Leadership
  • technical software project management

Nice To Have:

  • DevOps tools like GitHub
  • GitLab
  • Kotlin
  • Kotlin Multiplatform (KMM)
  • PTC Codebeamer
  • Must Have: Minimum Requirements
  • Bachelor's degree in Software Engineering, Computer Science or equivalent with 8 to 10 years of managing delivery of advanced applications for mobile platform.
  • Hands-on experience in mobile software development
  • Android development experience (Kotlin or Java); familiarity with Kotlin Multiplatform (KMM) is a plus
  • Understanding of mobile testing strategies and quality practices
  • Experience working in Agile/Sprint-based development environments
  • Ability to work at both technical detail and release-level view
  • Experience creating and managing backlogs, tracking execution, and driving delivery
  • Strong communication skills and ability to collaborate effectively across teams
  • Strong attention to detail and an ability to deal with ambiguity

Nice to Have:

  • Good understanding of Continuous Integration environments (Jenkins, Bamboo, ElectricCloud)
  • Experience with iOS platforms.
  • Experience with configuration management tools and best practices (GIT, SVN, etc.).
  • Ability to think strategically and execute methodically.
  • Excellent written and oral communication skills.
  • Ability to multitask and prioritize while managing multiple projects and day to day responsibilities
  • Ability to influence cross-functional teams without formal authority.

A Day in the Life:

  • Own end-to-end delivery of an assigned mobile software release
  • Translate product features and requirements into structured, execution-ready backlogs and user stories
  • Lead backlog refinement, sprint planning, and overall release planning
  • Approve and accept completed work in the ALM system using technical and quality judgment
  • Apply technical judgment to evaluate approaches, challenge assumptions, and ensure architectural alignment and quality
  • Partner with Product Engineering, Development, and Test Leads to ensure scope clarity, accurate task breakdown, and alignment with product intent
  • Support prioritization discussions and maintain alignment with product strategy and system dependencies
  • Identify risks and dependencies and drive mitigation plans
  • Track delivery metrics and drive execution discipline across development and test teams
  • Collaborate with stakeholders and communicate status, risks, and dependencies to leadership
  • Ensure compliance with quality systems and software lifecycle processes
  • Support regulatory deliverables in collaboration with engineering and test leads

Promote engineering best practices and continuous improvement

Not Specified
Executive Assistant to Global Technology Executive
Salary not disclosed
Atlanta, GA 2 days ago

Executive Assistant Position Summary

The Executive Assistant to the Global Technology Executive provides high-level administrative, operational, and strategic support to enable the effectiveness of the global technology organization. This role goes beyond traditional executive assistance, serving as a trusted partner to the Executive with direct responsibility for project portfolio coordination, technology procurement leadership, and cross-functional communication.

The ideal candidate demonstrates a strong sense of urgency, exercises exceptional judgment and confidentiality, and possesses advanced Microsoft Office skills, particularly in Excel and PowerPoint, to support executive decision-making and enterprise-wide initiatives.


Executive Assistant Key Responsibilities

  • Executive & Strategic Support
  • Provide proactive, high-level administrative support to the Executive, including calendar management, meeting coordination, and preparation of executive materials
  • Anticipate needs, prioritize competing demands, and act with urgency in a fast-paced, global environment
  • Handle highly sensitive and confidential information with discretion and professionalism
  • Serve as a trusted liaison between the organization and internal/external stakeholders
  • Establish disciplined, proactive calendar management, optimizing the Global Executive’s time through strategic prioritization, preparation, and conflict resolution across multiple time zones


Project Portfolio Support

  • Support the Global Technology Project Portfolio by tracking initiatives, milestones, dependencies, risks, and deliverables
  • Maintain and manage portfolio dashboards, reports, and executive summaries using Excel and PowerPoint
  • Coordinate portfolio reviews, governance meetings, and leadership updates
  • Partner with project managers and technology leaders to ensure timely, accurate reporting and follow-through


Procurement Coordination Responsibilities

  • Act as the primary point of coordination for technology procurement activities on behalf of the organization
  • Manage purchase requests, vendor onboarding, renewals, and contract documentation in collaboration with Finance, Legal, and Procurement teams
  • Track budgets, forecasts, and spend using Excel-based models and reporting tools
  • Ensure procurement processes are followed efficiently while meeting business urgency


Communication & Collaboration

  • Prepare clear, concise, and professional executive communications, presentations, and reports
  • Facilitate effective communication across global, cross-functional teams
  • Represent the Organization with professionalism, responsiveness, and credibility


Executive Assistant Required Qualifications

  • 8-10 years of experience supporting senior executives, preferably in a technology or global corporate environment
  • Demonstrated experience supporting project portfolios and/or procurement processes
  • Exceptional organizational skills with a proven ability to manage multiple priorities under tight deadlines
  • High level of integrity with demonstrated ability to maintain strict confidentiality


Executive Assistant Technical & Professional Skills

  • Advanced proficiency in Microsoft Office, with particular strength in:
  • Excel (tracking, reporting, formulas, data analysis)
  • PowerPoint (executive-level presentations, storytelling, visual clarity)
  • Strong written and verbal communication skills
  • Detail-oriented with excellent follow-through and accountability


Executive Assistant Personal Attributes

  • Strong sense of urgency and ownership
  • Highly professional, discreet, and trustworthy
  • Confident communicator who can interact effectively with senior leaders
  • Proactive, resourceful, and solution-oriented


First 90 Days – Success Metrics


First 30 Days: Orientation & Foundation

  • Establish a trusted working relationship with the Executive and key members of the technology leadership team
  • Demonstrate full understanding of Global Executive’s priorities, operating rhythm, and decision-making cadence
  • Independently manage calendar, meetings, and communications with accuracy and responsiveness
  • Gain working knowledge of the global technology project portfolio, key initiatives, and governance processes
  • Learn and adhere to all confidentiality, procurement, and financial control requirements
  • Produce accurate, timely meeting materials and executive communications using Excel and PowerPoint


Days 31–60: Ownership & Execution

  • Independently coordinate project portfolio reporting, including dashboards, timelines, and executive summaries
  • Deliver consistent, high-quality portfolio updates that require minimal revision from leadership
  • Take ownership of technology procurement coordination, including tracking requests, approvals, and renewals
  • Establish reliable Excel-based tracking for spend, contracts, and procurement status
  • Proactively identify risks, gaps, or delays within the project portfolio or procurement processes and escalate appropriately
  • Demonstrate a strong sense of urgency through timely follow-up and issue resolution


Days 61–90: Optimization & Impact

  • Operate as a trusted extension of the Global Executive, anticipating needs and driving follow-through without prompting
  • Provide clear, executive-ready visibility into the technology project portfolio, enabling informed decision-making
  • Improve efficiency and clarity in portfolio and procurement reporting through refined templates or processes
  • Ensure procurement activities are well-documented, compliant, and aligned with budget expectations
  • Deliver polished executive presentations and communications with consistent quality and professionalism
  • Be recognized by key stakeholders as reliable, responsive, and highly confidential


90-Day Outcomes

  • By the end of the first 90 days, the Executive Assistant will:Enable the Global Executive to focus on strategic priorities with confidence in operational execution
  • Provide dependable, accurate insights into project portfolio status and technology spend
  • Serve as a central point of coordination across portfolio management and procurement
  • Establish credibility and trust across global technology and corporate partners
Not Specified
Senior Cloud Support Engineer
✦ New
🏢 Crusoe
Salary not disclosed
San Mateo, CA 1 day ago

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.


About This Role:

Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.


What You’ll Be Working On:


  • Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
  • On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
  • Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
  • Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
  • Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
  • Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
  • Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).


What You’ll Bring to the Team:


  • Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
  • Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
  • Version Control: Proficiency with Git for code management and collaboration.
  • Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
  • Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
  • Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
  • Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
  • HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).


Bonus Points:

  • Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
  • Cloud Expertise: Deep understanding of specific cloud platforms and services.
  • Automation Skills: Experience with automation tools and scripting languages.
  • Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
  • Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
  • Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.


Benefits:

  • Industry competitive pay
  • Restricted Stock Units in a fast growing, well-funded technology company
  • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
  • Employer contributions to HSA accounts
  • Paid Parental Leave
  • Paid life insurance, short-term and long-term disability
  • Teladoc
  • 401(k) with a 100% match up to 4% of salary
  • Generous paid time off and holiday schedule
  • Cell phone reimbursement
  • Tuition reimbursement
  • Subscription to the Calm app
  • MetLife Legal
  • Company paid commuter benefit; $300 per pay period


Compensation:

Compensation will be paid between $125,000 and $151,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Not Specified
Respiratory Support Technician
✦ New
Salary not disclosed
Description:

AdaptHealth Opportunity – Apply Today!

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you. 


Respiratory Support Technician

This position provides direct and indirect patient care and services in the home, office, and hospital environment in accordance with all governmental, accrediting, and organizational policies and procedures. Utilization of all available resources to ensure a customer receives the appropriate goods and services in the most efficient and patient satisfactory manner possible. 

Equipment included, but not limited to, are CPAP, BIPAP, Auto-titration set-ups and downloading, phototherapy, CPM, apnea monitor training and downloading, nebulizers (both high and low volume), oxygen and portability, overnight oximetry devices, conserving device tests, suction/trach and enteral.


Job Duties:

  • Develop and maintain a working knowledge of current Respiratory Programs and HME products and services offered by the company and all applicable governmental regulations. 
  • Effectively convey ideas or written processes and instructions to patients in a polite, informative, and appropriate matter.   
  • Identifies need for Pulse Ox testing to recertify or qualify O2 services per insurance regulations. 
  • Complete all company, insurance, and/or government-provided paperwork timely and entirely. Included, but not limited to; Delivery tickets, safety checklist forms, patient booklet receipts, ABNs, AMAs, equipment-specific instruction/cleaning forms, etc. 
  • Initiate, maintain and perform follow-up calls or visits with patients. 
  • Perform routine preventative maintenance checks and simple repair as required by company policy or manufacturer’s guidelines. 
  • Assist with customer equipment problems during business/non-business hours and under emergency situations. Troubleshoot all equipment failures calmly and patiently. 
  • Report equipment hazards and/or product incidents as required in accordance with company policies and procedures. 
  • Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling.  
  • Assume on-call responsibilities during non-business hours in accordance with company policy. 
  • Maintain patient confidentiality and function within the guidelines of HIPAA. 
  • Perform other related duties as assigned.

Competency, Skills, and Abilities:

  • Equipment repair or maintenance skills. 
  • Strong verbal and written communication. 
  • Strong customer service skills. 
  • Ability to prioritize and manage competing priorities and tasks. 
  • Decision-making, analytical and problem-solving skills with attention to detail.


Requirements:

Minimum Job Qualifications:

  • High School Diploma or equivalent. 
  • Valid and unrestricted driver’s license from state of residence. 
  • Construction, general manual labor, military and equipment repair, or maintenance skills would be considered related experience. 

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.




PI45ef4ed57b42-3631

Not Specified
Application System Analyst I - IM Support Business
Salary not disclosed
Description Summary: The Application System Analyst I serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner.

The Systems Analyst I will provide application support and optimization.

They work closely with the Service Desk to assist in responding to service requests.

The Application System Analyst I must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs.

Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software.

This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance.

The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.

Responsibilities: Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements.

Collaborates across project borders with other teams.

Thinks outside the box and proposes practical solutions to issues.

Communicates interdependencies with project leadership to proactively ensure quality and interoperability of design, configuration.

Applies basic understanding of information technology, including systems, applications, operations, and support.

Utilizes application training, application web site and application resource materials regularly and effectively.

Cleary understands customer needs and expectations.

Accurately documents business processes and workflows; communicates these with project team and stakeholders.

Maintains a working level understanding of assigned department operations, processes, and environment.

Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders.

Performs basic process and requirement analysis, including process mapping though current flow charts, documents, requirement elicitation, and specification gathering in support of root cause problem solving and negotiating creative solutions.

In addition, using current and projected data, provides recommendations in assigned application.

Responsible for completing basic gap analysis, and providing recommendations.

Consistently follows up with end users.

Able to ask the right questions to obtain understanding of end user issues and needs.

Seeks information from others when end user issues appear to pose significant risks.

Demonstrates decision making based on facts (vs assumptions); Routinely researches multiple avenues to identify viable options.

Contributes to strategy discussions by identifying options with associated pros and cons with team members.

Adhere to organization standards for system configuration and change control.

Demonstrates core technical proficiency in application.

Able to independently design and configure application.

Has a basic understanding of and performs fact/data gathering and analysis with limited direction.

Designs basic workflows.

Begins to demonstrate mastery of at least one application.

Collaborate and develop strong relationships with end user communities, customers and business partners.

Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes.

Coordinates code changes with appropriate vendor related to financial and business application issues.

Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues.

Share industry best practices from vendors with Operational Leaders.

Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable.

Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.

Follows strict change management processes ensuring proper approval, testing, and validation of system changes.

Written documentation requires minimal to no edits, has the confidence of the requestors and project team.

Associate is able to recognize he/her skills, habits, work ethic, and behaviors and use them to manage his/her work.

Associate is able to receive and process constructive feedback and affect adjustments to his/her skills, habits, work ethics or behaviors in a positive way.

Proactively and independently troubleshoot and resolve minor incidents and requests.

Completes task with attention to detail and high level of quality.

Performs self-review process prior to completion.

Design configuration require minimal additional QA by peer or lead analyst.

Manages low to medium complexity projects/requests.

Collaborates with team members as needed.

Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned.

Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department.

Ensures vendors meet agreed upon SLAs and follow processes.

May be required to travel to perform duties.

May be required to work additional hours as needed during critical problems.

Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues.

Performs other duties as assigned.

Requirements: Education/Skills Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems.

Ability to present complex data in meaningful method, i.e., charts, graphs Ability to adjust to and implement change Problem Solving skills Multitasking skills Work as a team member Proficient in Microsoft applications including Word, Excel, and PowerPoint Excellent customer service skills Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education Strong organizational skills in managing multiple priorities Experience1+ Years of experience within healthcare, business, or information systems discipline Solves minor to moderate incidents with direction Develops new functionality for requests with direction Licenses, Registrations, or CertificationsAssociated certifications on area of focus, preferred For Epic Analysts: Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date) Certifications or Proficiencies must stay current by maintaining new version training Work Schedule: MULTIPLE SHIFTS AVAILABLE Work Type: Full Time
Not Specified
Healthcare Support Specialist (SEGUIN)
Salary not disclosed
Seguin, Texas 2 days ago

POSITION SUMMARY/RESPONSIBILITIES Provides indirect and direct patient care activities and performs clerical duties under direct supervision of the provider/ licensed nurse.

Supports and maintains University Health's policies, protocols, values and guest relations.

EDUCATION/EXPERIENCE High school diploma or GED is required.

Medical Assistant diploma from an accredited school or certification from an approved credentialing body for medical assistants is required.

National certification as a registered Medical Assistant is preferred.

Must have a current AHA BLS Healthcare Provider or AHA BLS Instructor Provider card.

One-year experience in a clinic, doctor's office or ambulatory setting is desirable, but not required.

permanent
Technical Support Associate Analyst
Salary not disclosed
Hartford 2 days ago
Job Title: Technical Support Associate Analyst Job Category: IT Industry: Healthcare Job Location: Bloomfield, CT Zip Code: 06152 Email Qualified Resumes to: Top 3/5 Skills: Technical Support, Ticketing, Troubleshoot, Hardware and software support Min & Max Pay Rate: $20-$25/hr.

Technical Support Associate Analyst Duties: · Contributes to the IT Support job family in a support capacity.

Helps configure, install, maintain and upgrade computer systems hardware and software.

· Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices.

· May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.

· Completes output (documents, analyses, and product) in specific work area to appropriate time and quality targets.

· Works under own initiative, prioritizes own work, and meets agreed timescales.

· Work is subject to frequent review by more experienced professionals in Technical Support.

Technical Support Associate Analyst – IT – Information Technology Job Requirements · At least 1 Year PC/LAN technical or equivalent experience preferred.

· Strong knowledge of the following is preferred.

· Microsoft operating systems and Microsoft Office.

· Apple hardware and operating systems.

· Networking switches and data networks.

· IP telecommunications systems.

· Audio Visual Systems.

· Capability to analyze problems and use sound judgement for determining solutions.

· Ability to clearly communicate with customers and other IT staff.

· Associate degree (PREFERRED) and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.

· A+ certification (PREFERRED) or equivalent combination of education, training, and experience.

About Mindlance: Founded in 1999, Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years.

We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space.

Mindful of the opportunity gap, we provide balanced solutions for both employers and job seekers—elevating the standards of recruitment practice to a whole new level.

Our aim is to make a difference in the lives of job seekers by providing them with opportunities that broaden career horizons and expand skill sets.

We take pride in being a strong driver of mindfulness and balance at workplace.

EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Not Specified
Federal Network Support Engineer Tier 1/ 1.5
✦ New
Salary not disclosed
Herndon 1 day ago
Federal Network Support Engineer Tier 1
**Onsite in Reston / Herndon, VA
*** **Tier 1 and Tier 1.5 Day, Swing, and Night shifts available
** *U.S Citizenship Required
* Federal Network Support Engineer to provide foundational technical infrastructure and software services support for the Azure Core Networking team within Government Cloud environments.

This role will support 24x7 operations (shift work) for critical networking infrastructure including ExpressRoute, VPN, and core network services across secure federal facilities.

#cjpost Key Responsibilities Operational Support Monitor capacity alerts and maintain ExpressRoute Direct port capacity for Enterprise Route Direct customers Perform port provisioning and generate Network Design Templates (NDT) for buildout activities Create seed files and execute post-build service configuration deployments Validate configuration settings before bringing services to production Support decom efforts for retiring network infrastructure Triage and escalate Livesite incidents, customer-reported issues, and deployment incidents Documentation & Knowledge Management Update knowledge base with troubleshooting guides and lessons learned from incident resolution Contribute to PNAAS automation initiatives Document standard operating procedures for Tier 1 activities Maintain accurate records of configuration changes and deployment activities Collaboration Coordinate with Microsoft’s partners (ATT, BT, Verizon, Equinix, etc.) for partner capacity onboarding per business needs Escalate complex issues to Tier 1.5/2 support following established protocols Minimum Qualifications HS Diploma or GED; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.

2+ years of experience in network operations or technical support U.S Citizenship due to federal contract requirements Security Requirements Active Secret level clearance Able to obtain CJIS background check Required Certifications (One or more) CompTIA Network+ CompTIA Security+ Azure AZ-900 Primary Job Specific Skills Basic understanding of networking fundamentals (TCP/IP, routing, switching) Familiarity with Microsoft Azure networking services preferred Experience with ticketing systems and incident management processes Strong troubleshooting and problem-solving abilities Excellent written and verbal communication skills Ability to work independently in a 24x7 operational environment Strong attention to detail and commitment to documentation standards Customer service orientation with ability to manage multiple priorities Other Job Skills Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.

Applies standard methodology, techniques, procedures and criteria.

Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.

Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

Strong customer service skills.

Experience with cloud infrastructure, digital workspace, and storage technology a plus.

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