Technical Support Jobs Remote Jobs in Usa

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• Act as the primary technical point of contact for field technicians.
  
• Primary POC for field technicians; troubleshoot complex issues during installation
  
• Troubleshoot complex installation issues in real time.
  
• Provide expert guidance during surveillance system deployments.
  
• Technical Support: Log calls, identify problems, use scripts/checklists, escalate to Tier 2 as needed
  

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• Perform detailed technician checkout processes.
  
• Ensure installations meet the Scope of Work (SOW) and system integration requirements.
  

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• Maintain strong working relationships with customers and installation partners.
  
• Provide clear, detailed feedback on technician performance and installation progress.
  

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• Update internal systems with installation status, troubleshooting steps, and final resolutions.
  
• Log calls, identify problems, and walk users through solutions using standard scripts or checklists.
  
• Coordinate with Tier 2+ IT resources when escalation is required.
  
• Update internal systems with installation status & technical resolutions
  

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• 1-3 years in a technical support role with growing responsibility.
  
• Previous field experience is a major plus.
  

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• Proficiency with Linux, Google Workspace, and ideally Salesforce.
  
• Strong background in networking and system integration.
  
• Familiarity with surveillance system installation and operation.
  

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• High attention to detail
  
• Strong communication with both technical and non?technical stakeholders
  
• Ability to work in a fast?paced, troubleshooting?heavy environment
  
• Customer?focused mindset
  

Summary The Technical Support Apprentice position provides foundational training and hands-on experience in supporting manufacturing technology systems and equipment. Working under the guidance of experienced technical staff, the apprentice will assist in diagnosing, troubleshooting, and resolving issues impacting manufacturing operations. This role focuses on building technical knowledge, problem-solving skills, and communication abilities within a fast-paced industrial environment. Over time, the apprentice will gain the expertise necessary to support advanced manufacturing technologies and transition into a long-term technical career.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High school diploma or equivalent.
• Basic understanding of computer hardware and software.
• Strong interest in technology and manufacturing processes.
• Good communication skills and ability to work collaboratively in a team environment.
• Willingness to learn and adapt in a fast-paced technical setting.
• Valid driver's license with a clear driving record

Knowledge, Skills, and Abilities

• Previous experience or coursework in electronics or mechanical systems.
• Familiarity with industrial machinery, turbines, generators, or automation systems
• Basic knowledge of networking concepts and troubleshooting.
• Experience using diagnostic tools or software.
• Accuracy – Ability to perform work accurately and thoroughly.
• Detail Oriented – Ability to pay attention to the details of a project or task.
• Safety Awareness – Ability to identify and correct conditions that affect employee safety.
• Working under pressure – ability to complete assigned tasks under stressful situations and adapt to changing assignments on short notice.
• Accountability – Ability to accept responsibility and account for his/her actions.

Essential Functions

• Assist in diagnosing and resolving technical issues related to manufacturing equipment and/or software systems.
• Support the maintenance and repair of hardware components under supervision.
• Document technical problems and solutions accurately to contribute to knowledge base resources.
• Collaborate with engineering, production and field services teams to understand operational requirements and technical challenges.
• Participate in training sessions to build technical expertise and stay updated on new manufacturing technologies.
• Provide first-level support to manufacturing staff by responding to inquiries and escalating complex issues appropriately.
• Help monitor system performance and report anomalies to senior technical staff to minimize downtime in critical operations.
• Operate and preventively maintain company tools, equipment, and vehicles.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Work in accordance with all safety regulations
• Other duties as assigned

Physical Demands

Must be able to stand and walk for much of the day. Ability to lift 5-25 pounds frequently and ability to lift, up to, 50 pounds occasionally.

Work Environment

Is frequently exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.

BE SURE TO APPLY ON OUR WEBSITE:

TEC Specialty is seeking a Technical Support Specialist to serve as a key technical resource for customers, distributors, and internal teams. This role provides front-line technical guidance on TEC flooring, adhesive, and installation system products while ensuring accurate product use, effective issue resolution, and proactive risk mitigation.

The ideal candidate balances strong customer service skills with technical expertise and sound judgment, serving as a trusted advisor while coordinating claims, escalating complex issues, and protecting the company’s quality, safety, and brand standards.

Key Responsibilities

Customer & Technical Support

• Serve as the first point of contact for customer technical inquiries related to flooring systems, adhesives, and associated products
• Answer questions regarding product performance, application methods, limitations, and best-use scenarios
• Guide customers in selecting the most appropriate product for specific job requirements and conditions
• Troubleshoot product and installation issues using structured diagnostic and problem-solving techniques
• Provide timely, accurate, and professional responses to customer inquiries

Claims & Risk Management

• Collect, document, and validate customer claims related to product performance or installation issues
• Coordinate claims intake, documentation, and resolution in accordance with company policies
• Execute approved corrective actions, including product replacement, credits, refunds, or no-charge materials
• Identify potential risk situations and escalate complex or high-impact issues to Area Technical Managers, Quality, R&D, or EHS teams
• Support quality events or recalls by executing established communication and corrective action procedures

Product Knowledge & Continuous Improvement

• Maintain strong technical knowledge of current and legacy TEC products, application requirements, warranties, and industry standards
• Develop working knowledge of competitive products and market positioning
• Provide feedback from the field to support product improvements, reformulations, and new product development
• Support the development and maintenance of product literature, technical data sheets, and installation instructions

Collaboration & Communication

• Work closely with Sales, Quality, Manufacturing, R&D, Supply Chain, and EHS teams to support customer satisfaction and issue resolution
• Represent TEC Specialty with professionalism, technical credibility, and a customer-focused mindset
• Ensure accurate documentation and compliance with internal policies, procedures, and EHS requirements

Qualifications

• Associate’s degree required; Bachelor’s degree preferred
• Minimum of five (5) years of experience in technical support, customer service, or sales within a manufacturing environment
• Experience in flooring, adhesives, coatings, construction materials, or related industries strongly preferred
• Strong problem-solving, communication, and documentation skills
• Ability to clearly explain technical concepts to installers, distributors, and non-technical audiences
• Proficiency in Microsoft Word, Excel, Outlook, and Windows-based applications
• Ability to manage multiple priorities in a fast-paced, team-oriented environment
• Salesforce Experience, preferred

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.

• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.

• Use multiple systems to research and deliver efficient, real-time solutions.

• Connect with a diverse range of customers by adjusting your communication style to meet their needs.

• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

• Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.

• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

• A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.

• Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

• Open to feedback and coaching, with a drive to continuously improve and excel.

• Proven experience in customer support or technical assistance , ideally in a call center setting.

• Strong verbal and written communication skills.

• Problem-solving abilities with a flexible, adaptable approach to challenges.

• Confidence in navigating multiple software tools and systems to resolve issues.

• A self-motivated attitude with effective time management skills.

• $17.31 per hour, with opportunities for performance-based incentives.

• Full health insurance package, including medical, dental, and vision coverage.

• $25/month per line for unlimited phone, text, and data (restrictions may apply).

• Paid training to set you up for success.

• Career advancement opportunities with a globally renowned leader in technology innovation.

• Earn ongoing bonuses for referring new employees through our Referral for Life Program.

• Thrive in a dynamic virtual work environment with a team that's dedicated to your success.

• Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

• Private Workspace: A quiet, dedicated workspace with no distractions.

• Ergonomics: A comfortable desk setup with all necessary equipment.

• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.

• Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

Quotations & Technical Support

Full-Time

Locations:

Sterling, IL 61081, USA -OR-

Baraboo, WI 53913, USA

Description

We currently have an opening for a Quotations and Technical Support Specialist, come grow with us! This position is located in Sterling, IL or Baraboo, WI.

Responsibilities include, but not limited to:

• Managing accounts and pricing structures.
• Quotation and Price Management.
• Manage and Develop Quotations for customers.
• Collaborate with distributors and end users in structuring pricing.
• Institute and manage price increases.

Project Negotiation

• Work closely with Quotations and Regional Sales Managers to maximize margins while focusing on corporate goals.
• Cultivate strong relationships with all Distributors, Customers, Representatives and OEMs.
• Facilitate communication between HPS Engineering and the customer when needed.
• Support the development of regional target accounts and key customers.
• Collaboration in executing sales strategies that maximize margins and bookings.

Technical Support

• Develop a full understanding of all HPS products, how they are manufactured, the applications they are used in, and how to troubleshoot any potential issues.
• Serve as the first point of contact for all calls from the field.
• Configure part numbers based on customer’s application requirements.
• Provide technical information that cannot be found on the nameplate or in the installation guide.
• Guide technicians through electrical schematics and the wiring of any HPS part number.
• Provide troubleshooting for scenarios where the customer is having issues in the field – wrong voltage, no voltage, etc.
• Support Customer Service on filing FPRs, RMAs, and CARs.
• Collaboration with other Sales Functions.

Customer Service Support

• Provide complete order packets for custom products and projects.
• Provide support and training on catalog parts, custom products, and interpreting customer specifications.
• Offer technical support to customers as needed.
• Act as liaison between Customer Service and customers as needed.

Marketing Support

• Work together to establish market pricing and institute price
• increases.
• Provide market feedback on HPS competitors, pricing, lead time, products, etc.
• Assistance with customer training on new product launches.
• Provide feedback and support on system upgrades.
• Provide support and communication on all PODs and CODs.

National Sales Support

• Assist with the creation, implementation, and support of all sales plans.
• Identify and escalate any customer activities that may affect overall sales objectives.

Do you qualify? We are seeking:

Diploma or Degree in Electrical, Technical or relevant field required.

Excellent communication and interpersonal skills, with the ability to effectively interact with cross-functional teams and external stakeholders.

Ability to thrive in a fast-paced environment and adapt to changing priorities.

Strong analytical and problem-solving skills.

Demonstrated computer skills and proficiency in Microsoft Office applications.

Ability to meet deadlines.

Ability to work independently and as a team member.

Strong attention to detail.

NOTE: We encourage applications from all qualified candidates. We have a great record of accommodating persons with disabilities.

Contact our People & Culture team if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Some of the benefits of working with us:

We are Great Place to Work Certified! Our people work hard for us—so we make sure our benefits work hard for them. Our equitable pay, benefits, and practices prioritize security, health, and well-being while sharing in our business success through variable pay programs and our Employee Stock Ownership Program.

Benefits:

• Company 401K
• Dental care
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Medical, Health Savings Plan, Health Reimbursement account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care
• We are committed to sustainable business practices and offer opportunities for our employees to support the communities where we live and work.

Education Preferred

Associate's degree or better.

Bachelor's degree or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Bachelor's Degreein Computer Science, MIS, or related field, preferred
• Experience in lieu of Bachelor's Degree
• 0-2 years of relevant experience with a degree
• 3 years of relevant experience without a degree

• Prefer one or more Microsoft or Azure certifications (e.g., Microsoft Certified: Azure Fundamentals, Azure Administrator Associate, or other relevant Microsoft certifications).

• 0-2 years of relevant experience with a degree
• 3 years of relevant experience without a degree
• G ood problem-solving and troubleshooting skills
• Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude
• Strong oral and written communications skills.

Technology Partners is leading a search for one of our clients. This role will be onsite 3-4 times per week.

About the Role

As a Technical Support Analyst specializing in Help Desk functions, you will play a crucial role in providing technical assistance and support to end-users within our organization. Your primary responsibility will be to ensure efficient resolution of IT-related issues, maintain excellent customer service, and contribute to the overall stability of our IT environment. This position demands strong communication skills, technical expertise, and a customer-centric approach.

Responsibilities

• Help Desk Support:
• Respond promptly to incoming technical support requests via phone, email, or ticketing system.
• Provide first-level troubleshooting and issue resolution for hardware, software, and network problems.
• Document all support interactions, including issue details, troubleshooting steps, and resolutions, in a comprehensive manner.
• End-User Assistance:
• Assist end-users in setting up, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals.
• Educate users on basic IT concepts and best practices to prevent recurring issues.
• Ensure a positive customer experience by providing empathetic and courteous service.
• Software and Application Support:
• Install, update, and configure software applications and operating systems for end-users.
• Troubleshoot software-related issues, including application errors and compatibility problems.
• Collaborate with other teams for advanced software support and escalation.
• Hardware Support:
• Diagnose and resolve hardware issues, such as malfunctioning components or peripherals.
• Coordinate hardware repairs and replacements when necessary.
• Maintain an accurate inventory of hardware assets.
• Network Support:
• Assist with basic network connectivity issues, including troubleshooting internet connectivity and VPN problems.
• Escalate complex network issues to the appropriate team for resolution.
• Documentation and Knowledge Sharing:
• Create and update knowledge base articles and FAQs to facilitate self-help for end-users.
• Document common issues and resolutions to expedite future problem-solving.
• User Training:
• Conduct user training sessions on IT tools, security awareness, and best practices.
• Provide guidance on password management and security protocols.
• IT Policy Adherence:
• Ensure end-users adhere to IT policies and security protocols.
• Report any potential security breaches or policy violations promptly.
• Continuous Improvement:
• Participate in team meetings and share insights for improving the Help Desk support process.
• Stay updated on the latest IT trends and technologies through training and self-study.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in technical support, particularly in a Help Desk environment.
• Strong knowledge of Windows operating systems.
• Familiarity with common software applications, productivity tools, and collaboration platforms.
• Excellent problem-solving skills and the ability to troubleshoot technical issues methodically.
• Exceptional communication and customer service skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Familiarity with ticketing systems (e.g., FreshService, ServiceNow, Zendesk) and remote support tools.

CowManager is successfully commercializing the CowManager Sort Gate in the US market. Since its launch in 2025, the Sort Gate has been widely adopted and has quickly become a major success, driven by its patented technology and the strong value it delivers to both existing and new CowManager customers. The Sort Gate is already transforming on-farm sorting, and we are now focused on accelerating its growth, adoption, and impact across North America.

As a Technical Support Specialist, you will play a key role in taking the CowManager Sort Gate to the next level. You will work closely with dairy producers, subcontractors, the internal US team, and the product development team at our HQ in the Netherlands. You will actively contribute to ongoing product improvements, market expansion, and business development for CowManager systems throughout North America. This role combines technical expertise, training, and product and business development, with a strong focus on strengthening customer relationships, optimizing implementation, and driving continued product innovation and success.

The Job

• Project manage the roll-out of already sold and new to be sold Sort Gates ;
• Oversee the installation, implementation and maintenance of CowManager systems;
• Identify and follow-up on upsell opportunities to Strategic accounts and partners;
• Have an active role in strategic accounts recruitment, implementation, and sustainability plans;
• Collaborate with product development teams to provide input on product enhancements;
• Facilitate coordination between CowManager HQ and local stakeholders on a operational level;
• Set up and maintain distribution, installation, and support plans with local partners and CowManager technical support teams.;
• Organize and lead training sessions for Sort Gate users and partners.

About CowManager

CowManager consists of innovative tech pioneers with a dairy background, we strive to continually think further. We see it as our responsibility to inspire better, easier methods and higher standards in the dairy industry. With our data-driven approach combined with artificial intelligence, technological expertise, years of experience, and a network, we enable dairy producers to work more efficiently and effectively.

As inventors of the very first ear sensor technology for dairy cattle, we work shoulder-to-shoulder with our coworkers and customers, driven by big data and passionate about cow welfare. Our company's headquarters resides on an active dairy farm in the Dutch countryside. We give our employees the chance to fulfill their (professional) ambitions. We value a healthy work-life balance and our employees have a genuine passion for our sector and our service. Our goal? To do better together!

The Skills

• Ideal candidates for this career should have a strong dairy background
• Experience in technical product introductions
• Commercial and Sourcing background
• Being a self-starter and taking ownership of your responsibilities
• Willing to travel approximately 50% of your time
• Passionate about the dairy industry and technology
• Willing to help out with installations and maintenance
• A Mechanical attitude, hands-on is important
• Have a commercial mind-set, client facing experience is a must
• A Background in automation and understanding Cow flow, cow monitoring and interest in efficient ways of working of daily operations at farms is a plus.

The Benefits

• You will be part of a growing team of professionals in the US
• A chance to engage deeply with dairy farmers and assist them in improving their herd's health, fertility, nutrition performance as well as their financial performance
• Working on long-term relationships with dairy producers throughout USA
• A family culture with an informal and personal atmosphere
• An inspiring work environment with a dedicated team
• Independence and high level of responsibility
• A competitive salary plus benefits & PTO
• A flexible schedule

Thermal Care, part of the PiovanGroup, is a leading manufacturer of process cooling equipment and systems for applications worldwide. As an ISO 9001 certified manufacturer, Thermal Care provides heat transfer equipment for over 50 industries and specializes in meeting the specific needs of our customers by offering both standard and custom designed industrial process cooling solutions. Some of the industries served include plastics, laser, heat treating, food processing, machine tool, plating, anodizing, chemical, die casting, optical coating, and printing.

The Technical Support Specialist (HVAC) actively resolves the day-to-day technical needs of customers by managing problems and solutions. This position will report to the Director of Service and Aftermarket and is located in Niles, Illinois.

Duties and Responsibilities

• Respond to external and internal customers (primarily via phone)
• Understand customer concerns and resolve problematic issues in a professional manner
• Provide after-hours phone support
• Communicate with customers, engineering, sales, and service management
• Troubleshoot and provide suggestions to resolve electrical, mechanical, technical, or industry related issues
• Document events for future reference and create corrective action reports (CARs) as needed

Requirements

• Associate’s degree and/or five (5)+ years of direct work experience without formal education
• Minimum of three (3) years of process cooling experience preferred
• Knowledge of basic PLC ladder logic, AutoCAD drawings, system level controls, refrigerant equipment, pumps, tanks, and piping
• Ability to read and comprehend schematics, wiring diagrams, ladder logic, etc.
• Prior experience in customer service (either face-to-face or over the phone)
• Excellent verbal and written communication skills
• Must have strong interpersonal skills and provide high-quality customer service

PiovanGroup is a world leader in the development and production of systems for the automation of production processes for the storage, transport and treatment of polymers, plastic, and food powders. The Group is close to its customers, on a global basis, through continuous technical assistance and support from the design phase to the installation and start-up of the system.

Customers, People, Innovation. These are the pillars of our philosophy that have led us to grow in a path that began more than fifty years ago, pursuing our development objectives with honesty, integrity, and transparency.

PiovanGroup offers an outstanding compensation and benefits package including profit sharing, bonus plans, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, employee assistance, and employee referral bonus program.

PiovanGroup is an Equal Opportunity Employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.