Technical Support Examples Pdf Jobs in Usa

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 1

Location: United States; Atlanta

Experience: Associate Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Customer Engagement & Support

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• Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
  
• Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
  
• Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
  
• Provides accurate and timely case updates in alignment with incident severity and communication standards.
  
• Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
  

Case Ownership & Management

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• Manages assigned support cases through resolution with appropriate guidance and escalation.
  
• Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
  
• Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
  
• Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
  
• Performs log review and configuration analysis to support root cause identification.
  

Technical Problem Solving & Analysis

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• Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
  
• Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
  
• Identifies patterns in recurring issues and raises observations to senior team members for review.
  
• Contributes to internal knowledge base articles and documentation to improve support efficiency.
  
• Shares learnings and troubleshooting approaches with the team to build collective knowledge.
  

Product & Domain Knowledge

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• Demonstrates working knowledge of supported products and underlying technologies.
  
• Resolves routine and moderately complex technical issues within assigned product areas.
  
• Applies product knowledge to evaluate customer environments and configurations with guidance.
  
• Supports customers with standard deployment, configuration, and operational recommendations.
  
• Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
  

Escalation & Incident Support

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• Follows established escalation procedures to ensure timely resolution and appropriate visibility.
  
• Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
  
• Assists in building and maintaining lab environments as needed to support issue diagnosis.
  

Collaboration & Continuous Improvement

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• Participates in team knowledge-sharing sessions and enablement activities.
  
• Provides feedback on tools, documentation, and processes to improve support effectiveness.
  
• Collaborates with cross-functional teams as needed to support customer outcomes.
  
• Supports ongoing initiatives to improve workflows, consistency, and customer experience.
  

Minimum Qualifications, Education, and Skills

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• Bachelor's degree or equivalent practical experience.
  
• 1-3 years of technical support or engineering experience in a customer-facing environment.
  
• Ability to manage multiple support cases with guidance while maintaining service quality.
  
• Strong written and verbal customer communication skills.
  
• Demonstrated commitment to customer satisfaction and continuous learning.
  
• Experience with log analysis and troubleshooting fundamentals.
  
• Working knowledge of database fundamentals, including basic SQL queries.
  
• Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

Platinum Associates is seeking a motivated and driven Technical Business Manager to join our outside sales team, supporting the San Diego territory. This is an exceptional opportunity for a junior professional eager to build a long-term career in the dynamic world of semiconductors, system solutions, and contract manufacturing.

This role combines hands-on training, mentorship from experienced professionals, and exposure to executive-level customer engagement. You’ll gain real-world experience navigating complex sales cycles and delivering tailored solutions—not just products—to customers across diverse industries.

If you have a passion for sales, an interest in how technology shapes the world, and a drive to grow professionally, this is a powerful place to start.

From electric vehicles to medical devices, the semiconductor and electronics ecosystem powers today’s most transformative technologies. By entering this industry early, you’ll position yourself at the forefront of innovation and long-term growth.

At Platinum Associates, we don’t sell off-the-shelf products—we deliver customized, solution-based strategies that solve real business challenges. This role is designed for someone who is ready to learn, contribute, and grow within a team that values trust, expertise, and relationship-building.

• Cultivate and manage long-term customer relationships across the San Diego territory.
• Collaborate directly with customer executive teams, engineering, and procurement to design solution-driven sales strategies.
• Learn to navigate complex, high-value sales cycles with support from experienced mentors and supplier partners.
• Represent a diverse portfolio of offerings—including semiconductors, embedded systems, and contract manufacturing.
• Coordinate with leading suppliers and distribution partners to drive demand creation and provide technical support.
• Conduct professional client meetings and presentations with guidance from senior leadership.

• Bachelor’s degree (any discipline welcome—technical or engineering background is not required).
• Strong interest in technology, strategic sales, and solution-oriented thinking.
• Excellent communication and relationship-building skills across both technical and business functions.
• A proactive, coachable mindset with a desire to learn and grow.
• Based in or willing to travel throughout the San Diego region.

• A supportive, mentorship-driven environment focused on long-term success.
• Direct exposure to complex solution sales, strategic customers, and executive-level collaboration.
• Industry-leading training with a clear development path from junior to senior roles.
• Ownership over your territory, clients, and outcomes—your work will directly impact our success.
• The opportunity to represent best-in-class suppliers in one of the most critical industries of our time.

If you're ready to start a career that blends business strategy, technology, and relationship-building—this is your opportunity to learn from the ground up and grow into a trusted leader in an industry that never stops moving forward.

Akkodis is seeking a ICT Support Specialist (Contract) for a contract job with a client in Sanford, NC (ONSITE).

Rate Range: $25/HR to $30/HR ; The rate may be negotiable based on experience, education, geographic location, and other factors.

Job Title: ICT Support Specialist

Employment Type: Contract

Compensation: $25– 30/HR

Location Details: Sanford, NC (ONSITE)

Position Summary

The ICT Support Specialist serves as the on-site IT helpdesk resource, providing frontline technical support to end users across the organization. This role is responsible for troubleshooting hardware and software issues, resolving basic network problems, and ensuring the smooth operation of IT systems in a manufacturing environment.

The specialist acts as the first point of contact for IT-related concerns and escalates complex infrastructure or system issues to senior IT personnel. The ideal candidate is customer-focused, technically skilled, and comfortable working in controlled environments such as construction and biotech manufacturing sites.

Key Responsibilities

Serve as the primary point of contact for end users seeking technical assistance via phone, email, or ITSM tools (e.g., ServiceNow).

Log, track, and document incidents, service requests, and resolutions accurately within the ticketing system.

Perform both remote and hands-on troubleshooting using structured diagnostic methods.

Escalate unresolved or complex technical issues to senior ICT team members.

Image, configure, deploy, and maintain desktops, laptops, and peripheral devices.

Manage and maintain loaner laptop inventory.

Provide support across multiple operating systems, including Windows, macOS, and Linux.

Support enterprise applications such as Microsoft Office 365, email systems, and security tools.

Assist with mobile device setup and troubleshooting (smartphones, tablets).

Maintain and update technical documentation and knowledge base articles.

Collaborate with senior IT staff on system administration tasks and automation initiatives (e.g., PowerShell scripting).

Ensure high levels of customer satisfaction through effective communication and timely issue resolution.

Identify opportunities to improve IT processes, procedures, and service delivery.

Qualifications

Education

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience

5+ years of hands-on IT support experience in a helpdesk or desktop support environment.

Proven experience troubleshooting complex technical issues and supporting end users in a business environment.

Experience with ITSM tools such as ServiceNow.

Exposure to GMP, GDP, or biopharma/manufacturing environments is a plus.

Technical Skills

Strong hardware troubleshooting and repair skills (PCs, laptops, printers, peripherals).

Proficiency in Windows, macOS, and Linux operating systems.

Experience with Microsoft Office 365, email systems, and standard enterprise software.

Knowledge of mobile device management and support.

Understanding of networking fundamentals (TCP/IP, DNS, DHCP).

Familiarity with scripting tools such as PowerShell is a plus.

Soft Skills

Excellent communication and interpersonal skills.

Strong customer service orientation with a problem-solving mindset.

Ability to explain technical concepts to non-technical users clearly.

Highly organized with strong attention to detail.

Ability to work independently and as part of a team.

Willingness to work flexible hours and participate in on-call support.

Working Conditions

100% on-site role (no remote or hybrid option).

Initial work environment will be a construction site, transitioning to a biotech manufacturing facility.

May require working in controlled or regulated environments.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees with the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hiring to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.

Job Summary

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket sales. Answers telephone calls, and responds to emails, right faxes and voicemails within prescribed service levels. Documents, tracks, and provides accurate and timely follow through to customer inquiries. Relies on experience and judgment to plan and accomplish goals.

Essential Duties and Responsibilities:

• Takes ownership of incoming calls from the end user community and provides one call resolution for ASSA ABLOY product lines.
• Properly enters customer information, documents and verifies customer orders, billing and shipping addresses for invoicing and tracking purposes.
• Responsible for follow-up on all issues, maintains quality assurance of tickets, monitors order status and backlogs for delayed orders.
• Performs front line troubleshooting of proprietary software for product lines and tests product hardware and software applications to resolve technical inquiries.
• Assigns tickets to the proper 2nd and 3rd level support teams, sales and field technicians.
• Escalates calls to appropriate departments and senior management as needed.
• Provides input on processes and assists with the development of standard operating procedures to gain efficiencies.
• Promotes Aftermarket Sales to contribute to revenue expectations of department and company.
• Assumes and performs other duties and responsibilities not specifically outlined herein.
• Projects a favourable image of ASSA ABLOY Hospitality, Inc. when interfacing with the outside community.
• Rotation of on-call phone and pager for products lines after hours and weekends.

Skill Requirements and Performance Criteria:

• Excellent phone and interpersonal skills with customers, peers and management
• Must be detail oriented, possess the ability to multitask, be able to organize and prioritize tasks and follow through on commitments.
• Technical aptitude to troubleshoot and analyze hardware and software issues.
• Adaptable to change

Education and/or Work Experience Requirements:

• 2 to 3 years customer service experience or Technical Support experience in a fast paced environments.
• 1 to 2 years Desktop Support or Networking knowledge is preferred.
• High School graduate/GED with some desktop and/or technical interface experience.
• Associate Degree in electronics, preferred or equivalent work experience.
• Some college level course work up to a 4 year degree is desired.
• Industry certification preferred.

Software and Technical Skills:

• Experience with MS Office - Suite, Windows Vista, Window 2003 Server and Windows XP.
• Network knowledge, preferred.
• Knowledge of Navision is a strong plus or familiarity with other ERP systems.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to talk, listen and speak clearly on telephone.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Company Introduction:

Unilumin is a global leader in LED display, dedicated to delivering high-quality, innovative, and energy-efficient technologies. Headquartered in Shenzhen, China, with subsidiaries and service networks across more than 160 countries, Unilumin provides cutting-edge products and comprehensive solutions for a wide range of industries including sports, entertainment, retail, transportation, and smart cities.

As a publicly listed company, Unilumin is known for its innovation, quality manufacturing, and global service capabilities. Our technology has powered some of the world’s most iconic venues and events, and we continue to invest heavily in R&D to stay at the forefront of the LED display industry.

Job Responsibilities:

1. Module Repair: Diagnose and repair faults in LED display screen modules, including component replacement and circuit repair.

2. Testing: Use specialized equipment to test repaired modules for functionality and quality.

3. Maintenance: Execute routine maintenance plans to ensure module stability, including cleaning and component replacements.

4. Software Management: Install and upgrade control software for modules to enhance performance.

5. Technical Support: Provide customer technical support, both remotely and on-site, to address issues.

6. Documentation: Maintain repair records, generate reports, and offer improvement recommendations.

Qualifications:

1. Technical Knowledge: Deep understanding of LED display screen module technology.
2. Repair Experience: Several years of electronic equipment repair experience, preferably with LED module experience.
3. Tool Proficiency: Proficient in using electronic repair tools and instruments.
4. Fault Diagnosis: Strong ability to diagnose issues and identify root causes.
5. Safety Awareness: Prioritize safety during repair work.
6. Communication Skills: Effective communication and collaboration with customers and colleagues.

EEOC:

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Kaiser Aluminum is known around the world for its superior quality. Our secret is what we put into it—innovative thinking, industry-leading reliability, and a world-class commitment to customer service. In short, the same qualities we look for in our people. We are looking for a Technical Manager (metallurgy focused) to join Kaiser Aluminum in Chandler, Arizona! Requisition 1393 at Technical Manager is an expert in the field of aluminum manufacturing. This position is critical for the overall development, design, implementation, and execution of manufacturing operations.

What you will work on:

• Oversee the Thermal and Mechanical processes needed to produce aluminum seamless tubing to meet applicable AMS and ASTM industry specifications.
• Develop a deep understanding of applicable industry and customer specifications and maintain current revisions.
• Oversee product testing and release through QA Lab including mechanical testing, external testing, and the measurement tool calibration system to ensure that inspection tools are maintained and are in current calibration.
• Troubleshoot and investigate test failures for resolution and disposition.
• Ensure accuracy, validity, and record maintenance of all necessary product and process testing.
• Determine product conformity or nonconformity and provide disposition.
• Notify customers within one business day when a nonconformance is determined to exist or suspected to exist (include information in the notification as determined applicable)
• Perform supplier audits, such as raw material, outside testing and calibration labs, and tooling vendors.
• Review and disposition deviation requests from suppliers critical to product quality such as raw material, tooling, and calibrated tools and products.
• Support the site Quality Manager in development and implementation of corrective actions as necessary, including Vital Few investigations.
• As clause/process owner, responsible for ensuring corrections/ corrective actions arising from audits are addressed in a timely manner
• Support periodic reviews of process performance including scrap, complaints, RCCA, and audit findings, both internal and external
• Sign customer certifications as necessary
• Instruct and train employees on processes critical to product quality and perform competency evaluations, as necessary.
• Evaluate customer requirements (review, accept, reject) such as drawings, specifications, purchase orders, and supplier quality requirements
• Customer technical support and product complaint investigations, including on-site and off-site activities.
• Identify potential nonconforming outputs (product, process, or service) and risks to develop appropriate countermeasures
• Support production plan reviews including draw plans, press recipes, thermal practices, and other manufacturing steps.
• Support commercial organization with new product review of drawings and specifications to advise process capabilities and product/process risks.
• Manage thermal process controls according to AMS 2772 and AMS 2750 including thermal uniformity survey (TUS), system accuracy test (SAT), and thermal instrument calibration (TIC).
• Suggest documentation/process changes and improvement opportunities
• General floor support with QA functions, in-process inspection, inspection equipment troubleshooting, product or process failures to find resolution
• Review of new equipment (flare, age ovens, air gage) implementation and validation
• Follow applicable Environment, Quality, and Safety documents, notify supervisor immediately if not correct
• Communicate with internal and external personnel (on any matter relevant to your job function; to be able to perform you job successfully; whenever necessary; with anyone necessary; in any manner necessary (phone, e-mail, in person, by mail; etc.) as long as the communication does not violate Kaiser Aluminum’s Code of Conduct

What you will bring to the position:

• Bachelors of Science in Engineering, Metallurgical or Chemical Engineering preferred.
• Minimum of three (3) years of experience labs and metallurgists.
• Proficient with Microsoft Office products (Outlook, Excel, PowerPoint, Teams, OneDrive) and other PC based software programs.
• Ability to professionally communicate to parties inside and outside the organization at all organizational levels with regards to technical issues facing the facility.
• Ability to manage personnel from engineer to operator within department, and advise/coach personnel across the facility.
• Familiarity with Lean Six Sigma concepts and product/process quality systems techniques.

We are an equal opportunity employer. All applicants will be considered based on job-related qualifications and abilities. There shall be no discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, veteran, or disability status.

About Kaiser Aluminum: Talented people join our team because we are a company passionate about environmental sustainability, employee growth, contributing back to our communities and championing an inclusive culture.

"No third-party candidate submissions are being accepted at this time for this opening."

Are you passionate about technology and enjoy using it to support high-stakes litigation? Do you thrive on troubleshooting, managing trial presentation tools, and ensuring attorneys have the technology they need to succeed in the courtroom? Join a law firm celebrated for its victories against some of the largest corporations in the world—led by a Managing Partner whose story is even the subject of an upcoming movie.

As our Tech Support & Trial Technology Specialist, you will play a key role in supporting the technology that powers our legal team. You’ll ensure courtroom and office technology runs smoothly, assist attorneys and staff with technical needs, and help optimize tools and processes that support litigation. Your work will help maintain efficiency, reduce disruptions, and ensure our team is fully equipped for successful case preparation and trial.

Founded in Los Angeles, California in 1985, Wisner Baum has built a distinguished reputation for pioneering legal breakthroughs, holding major corporations accountable, influencing public policy, and raising awareness on critical safety issues. With over $4 billion in verdicts and settlements, our extensive trial experience spans a broad range of practice areas, making us leaders in the field.

Outcomes You’ll Achieve

• Provide reliable day-to-day technical support to attorneys and staff, resolving hardware, software, and network issues quickly to minimize downtime and maintain productivity.
• Ensure seamless technology setup and support for trials, hearings, depositions, and presentations, including courtroom AV equipment, presentation software, and remote conferencing tools.
• Maintain and troubleshoot workstations, laptops, mobile devices, printers, and other office technology to ensure consistent performance across the organization.
• Support trial teams by preparing, testing, and managing trial technology such as presentation systems, exhibit displays, video playback, and document presentation tools.
• Monitor and maintain system functionality, escalating issues when necessary and coordinating with IT vendors or internal teams to ensure timely resolution.
• Document support requests, solutions, and procedures to improve response times and maintain an organized support process.
• Assist with technology training and guidance for attorneys and staff to ensure effective use of software, trial presentation tools, and office technology.
• Help maintain a secure technology environment by following cybersecurity best practices, protecting sensitive information, and adhering to firm policies.

What You Bring to the Table

• Education and Experience: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on technical support experience.
• Technical Support Experience: Experience providing help desk or desktop support in a professional environment, preferably in a legal or litigation setting.
• Trial Technology Support: Familiarity with trial presentation software (such as TrialDirector, OnCue, Trial Pad or similar tools), courtroom AV systems, and legal technology workflows.
• Technical Skills: Strong troubleshooting skills with Windows and Mac systems, Microsoft 365, networking basics, printers, conferencing tools, and audiovisual equipment.
• Problem Solving: Ability to diagnose and resolve technical issues quickly under time-sensitive situations, including during active trials or presentations.
• Communication: Strong interpersonal and communication skills with the ability to assist attorneys and staff in a clear, professional manner.
• Organization and Adaptability: Ability to manage multiple support requests, prioritize urgent issues, and adapt in fast-paced legal and trial environments.

What’s Its In For You

• Great Company Culture. We pride ourselves on our exceptional culture where your growth is not just encouraged, but actively invested in. We know that when our team members thrive, our firm thrives, and allows us to have a positive impact on our world.
• Making an Impact. We know that each and every team member plays a pivotal role in our mission. We recognize that investing in and empowering our team members leads to employees who are genuinely passionate about their work, which in turn maximizes their impact.
• Focused on your Growth. Our coaching, continuous feedback, and personalized development plans are designed to empower each team member to reach their full potential.
• Rest and Relaxation. We are committed to the well-being of our employees, and we understand the importance of a healthy work-life balance. To support this, we offer generous paid holidays, sick leave, and Flexible Time Off, so that our team members may step away from work when needed.
• Health Benefits. Our employees' physical and mental well-being is of utmost importance to us. That's why we offer comprehensive benefits that include medical, dental, and vision coverage, ensuring that you have access to quality healthcare. Additionally, we provide a 401(k) plan to help you secure your financial future.

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About This Role:

Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.

What You’ll Be Working On:

• Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
• On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
• Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
• Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
• Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
• Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
• Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

What You’ll Bring to the Team:

• Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
• Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
• Version Control: Proficiency with Git for code management and collaboration.
• Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
• Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
• Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
• Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
• HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Bonus Points:

• Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
• Cloud Expertise: Deep understanding of specific cloud platforms and services.
• Automation Skills: Experience with automation tools and scripting languages.
• Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
• Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
• Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.

Benefits:

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300 per pay period

Compensation:

Compensation will be paid between $125,000 and $151,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.