Technical Support Examples Pdf Jobs in Usa

IDR is seeking a Technical Writer (Software) to join one of our top clients for an opportunity in Seattle, Washington. This role focuses on creating clear, concise technical documentation for a diverse range of hardware and software products within a dynamic technology environment. The company operates within the tech industry, emphasizing innovation and user-centric documentation.

Position Overview for the Technical Writer (Software):

• Develop and maintain technical documentation including user guides, installation manuals, configuration instructions, and online help.
• Collaborate with cross-functional teams to gather technical content and ensure accuracy.
• Apply AI tools to accelerate content production while maintaining high-quality standards.
• Write for diverse audiences, including end users, IT professionals, and business stakeholders.
• Use industry-standard style guides and tools such as HTML, Markdown, MadCap Flare, and Adobe InDesign.

Requirements for the Technical Writer (Software):

• 3+ years experience in technical writing or related discipline such as technical training or support.
• Demonstrated ability to apply AI tools to accelerate technical content production, applying strong judgment in balancing speed and quality.
• Demonstrated ability to write for diverse audiences, including non-technical end users, IT experts, and business decision-makers.
• Experience producing user documentation including installation guides, configuration guides, and online help.
• Strong working knowledge and application of style guides and industry practices.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Technical Writer (Hardware) to join one of our top clients for an opportunity in Seattle, Washington. This role focuses on creating clear, concise technical documentation for a diverse range of hardware and software products within a dynamic technology environment. The company operates within the tech industry, emphasizing innovation and user-centric documentation.

Position Overview for the Technical Writer (Hardware):

• Develop and maintain technical documentation including user guides, installation manuals, configuration instructions, and online help.
• Collaborate with cross-functional teams to gather technical content and ensure accuracy.
• Apply AI tools to accelerate content production while maintaining high-quality standards.
• Write for diverse audiences, including end users, IT professionals, and business stakeholders.
• Use industry-standard style guides and tools such as HTML, Markdown, MadCap Flare, and Adobe InDesign.

Requirements for the Technical Writer (Hardware):

• 3+ years experience in technical writing or related discipline such as technical training or support.
• Demonstrated ability to apply AI tools to accelerate technical content production, applying strong judgment in balancing speed and quality.
• Demonstrated ability to write for diverse audiences, including non-technical end users, IT experts, and business decision-makers.
• Experience producing user documentation including installation guides, configuration guides, and online help.
• Strong working knowledge and application of style guides and industry practices.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

Technical Designer, Furniture

SAUSALITO, CA

Serena & Lily is seeking a Technical Furniture Designer to join our Design Team. The ideal candidate will be responsible for the technical development process of all furniture categories. This role involves ensuring that quality, accuracy and on time execution in a cost-effective manner of all furniture projects from concept to production, are met while maintaining brand integrity. This position reports directly to CDO.

RESPONSIBILITIES:

• Translate design direction from CDO into detailed technical specs with accurate renderings to illustrate concept ideals.
• Develop and implement product development strategies aligned with company goals and market trends.
• Identify opportunities for innovation in furniture production, materials, and production processes.

Project Management

• Translate design direction from CDO into detailed technical specs with accurate renderings to illustrate concept ideals.
• Oversee the product development lifecycle, from initial renderings to cads, to sample and swatch reviews.
• Clearly communicate to agents and vendors calls outs and comments in a timely manner.
• Develop new finishes and color panels and ensure consistency through production.
• Ensure projects are delivered on time, within budget, and meet quality standards.
• Own the sharing of information in weekly PD meetings.
• Keep all documents and shared tools current and up to date.
• Maintain and organize swatch libraries.
• Cad all cushions where applicable and all outdoor covers for outdoor collections.
• Confirm PI sheets are accurate.
• Review and comment on furniture renewal swatches in a timely manner.

Quality & Compliance

• Establish and maintain quality assurance protocols throughout the product development process.
• Ensure all products meet regulatory and safety standards for target markets.
• Address and resolve product issues promptly and effectively.

Key Personal Attributes

• Strategic thinking and ability to align product development with business goals.
• Strong problem-solving skills and adaptability in a dynamic environment.
• Attention to detail and commitment to quality.
• Collaborative mindset with the ability to develop strong cross functional and respectful relationships.
• Strong work ethic with an ability to turn on a dime.
• Be part of a small tight knit team with a desire to jump in where needed to assist in department projects.

QUALIFICATIONS:

• Bachelor’s degree in industrial design, Product Development, Engineering, or related field.
• 5+ years of experience in furniture product development.
• Strong knowledge of furniture design, materials, manufacturing processes, and industry standards.
• Proven track record of managing multiple complex product development projects.
• Excellent leadership, communication, and interpersonal skills.
• A high level of proficiency in design software (e.g., AutoCAD, SolidWorks) and project management tools.
• Experience with sustainability practices in furniture design is a plus.

COMPENSATION:

• $100-130k per year is the anticipated starting base pay for this role. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.

About the Role

We are excited to be adding a seasoned Sr Technical Designer, Apparel to the Ariat team who enjoys working in a dynamic, fast-paced environment and has great technical accuracy and expertise. You will be responsible for owning one or more categories, ensuring fit and quality standards are well executed and consistent across all styles.

The Ariat Technical Design team is committed to creating well-fitting, high-quality products for best client experience. You have an extraordinary opportunity to work in a collaborative environment that has a commitment to innovation, quality, integrity, teamwork, and respect.

You’ll Make a Difference By

• Working with accessible and approachable leaders and teams
• Impacting change in a culture that promotes doing it differently and beyond status quo
• Connecting people to the lifestyles and experiences they love
• Developing innovative product that athletes and general consumers are excited about
• Creating and seizing opportunities to lead special project initiatives
• Assisting with other responsibilities based on business needs

About You

• 10+ years of experience in Technical Design: Performance Apparel
• A deep expertise and understanding of fit, patternmaking, grading, technical construction, costing, and fabrics
• A trained eye for proportion, balance and aesthetic details
• The ability to command a room and lead projects, meetings, fit sessions
• Extensive experience working with factories; full understanding of equipment, garment cutting/sewing/QA/QC process
• Proficiency in computer skills; use of Adobe Illustrator, MS Office Suite; Centric PLM (or similar PLM system), and 2D patternmaking systems (Accumark a plus)
• Exceptional multi-tasker and communicator, extremely detail oriented, and possess exceptional organizational skills
• An energized approach to collaboration and strong influence with partners and vendors
• Are fast acting and adapts to change quickly
• Passion for managing a product lifecycle and meeting deadlines
• Curiosity and zest for improving process and efficiency

About Ariat

Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work and play outdoors, and care about performance, quality, comfort, and style.

The salary range for this position is $105,000 - $125,000 per year.

The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.

Ariat’s holistic benefits package for full-time team members includes (but is not limited to):

• Medical, dental, vision, and life insurance options
• Expanded wellness and mental health benefits
• Paid time off (PTO), paid holidays, and paid volunteer days
• 401(k) with company match
• Bonus incentive plans
• Team member discount on Ariat merchandise

Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice.

Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email

Please see our Employment Candidate Privacy Policy at to learn more about how we collect, use, retain and disclose Personal Information.

Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.

About the Role

We are excited to be adding a seasoned Technical Designer to the Ariat team who enjoys working in a dynamic, fast-paced environment and has great technical accuracy and expertise. The Ariat Technical Design team is committed to creating well-fitting, high-quality products for best client experience. You have an extraordinary opportunity to work in a collaborative environment that has a commitment to innovation, quality, integrity, teamwork, and respect.

You’ll Make a Difference By

• Working with accessible and approachable leaders and teams.
• Impacting change in a culture that promotes doing it differently and beyond status quo.
• Connecting people to the lifestyles and experiences they love.
• Developing innovative product that athletes and general consumers are excited about.
• Creating and seizing opportunities to lead special project initiatives.
• Other duties as assigned.

About You

• 5+ years of experience in Technical Design.
• A deep expertise and understanding of fit, patternmaking, grading, technical construction, costing, and fabrics.
• A trained eye for proportion, balance and aesthetic details.
• The ability to command a room and lead projects, meetings, fit sessions.
• Experience working with factories; understanding of equipment, garment cutting/sewing/QA/QC process.
• Proficiency in computer skills; use of Adobe Illustrator, MS Office Suite; Centric PLM (or similar PLM system), and 2D patternmaking systems. (Accumark a plus)
• CLO 3D experience a plus.
• Exceptional multi-tasker and communicator, extremely detail oriented, and possess exceptional organizational skills.
• An energized approach to collaboration and strong influence with partners and vendors.
• Are fast acting and adapts to change quickly.
• Passion for managing a product lifecycle and meeting deadlines.
• Curiosity and zest for improving process and efficiency.

About Ariat

Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work and play outdoors, and care about performance, quality, comfort, and style.

The pay range for this position is $40-45 an hour.

The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.

This contract position may be eligible for select benefits through the payrolling agency. Benefits may include medical, dental, and vision insurance options and 401k.

Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email

Please see our Employment Candidate Privacy Policy at to learn more about how we collect, use, retain and disclose Personal Information.

Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.

Under the direction of the Manager of Payroll, the Technical Assistant, Payroll is responsible for performing a variety of highly responsible and complex tasks related to processing employee payroll. The Technical Assistant is responsible for processing large-volume transactions rapidly and accurately completing computations for payroll including leave balance adjustments, sick leave bank reconciliation, manual time sheet entries, salary vouchers, payroll payables, and direct payments; specific assigned tasks may be distributed among several Technical Assistants for efficient processing.

Minimum qualifications include a combination of education and experience. Education: High school diploma or GED equivalent. Experience: Five (5) years of experience with payroll, budget, accounting, or human resources. One (1) year of experience utilizing spreadsheets to organize, manipulate, and analyze data.

Preferred qualifications include one (1) year of experience utilizing Workday or a similar Human Capital Management system. Proficiency in using Microsoft Word and Excel. Previous work experience in a PreK-12 school setting. Fundamental Payroll Certification (FPC).

Essential position responsibilities include entering leave of absence transactions or serving as backup for assigned groups of employees in accordance with applicable negotiated agreements and HCPSS policies. Processes sick leave bank awards to eligible employees, monitors usage, balances, and reconciles sick leave bank donations. Reconciles time off events in the system of record and absences in the absence management system to ensure leaves are entered and are accurately used. Receives and reviews timesheets, salary vouchers, and other pay related documents to ensure proper usage, tracking, and entry of time worked and leave taken and/or available. Reconciles and audits payroll input for accuracy prior to payroll processing deadlines. Completes requests for wage verifications. Provides customer service to all HCPSS employees and external stakeholders via written and oral communications. Responds to a high volume of payroll inquiries regarding pay and leave questions and concerns. Participates in the onboarding process for new employees by providing information and answering questions about payroll. Participates in projects and tasks to update and enhance existing payroll functions and/or procedures. Utilizes and applies all applicable negotiated agreements and HCPSS policies to the implementation of payroll procedures.

Essential knowledge, skills, and abilities include strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines. Strong written and verbal communication skills to interact with various stakeholders, both internally and externally. The ability to build and maintain strong relationships with colleagues and clients. The ability to adapt to changing priorities and work under pressure. The ability to handle, process, and maintain confidentiality of sensitive and privileged transactions including records, documents, and data. Skilled at handling high volume and time sensitive transactions accurately. Demonstrated proficiency with business technology applications including Google Docs, Microsoft Office Suite, Workday or similar HCM. Knowledge and understanding of applicable negotiated agreement provisions and HCPSS policy and procedures.

Working hours are 8 hours including a one-hour duty-free lunch.

Complete applications must be submitted, and once your application has been submitted, you will not be able to add documentation or make any changes. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application. Supplemental Application Questions: This position requires applicants to provide responses to the below supplemental application questions to determine whether you meet the minimum and preferred qualifications. Please upload your responses in a separate file to the supplemental application questions section of the application.

Compensation for this 12-month per year position is Grade 2 1 on the Technical Central Office and School Based salary scale, $48,649 - $96,667. This position is exempt from overtime under the Fair Labor Standards Act. Under the HCPSS Telework Program, this position is eligible for a hybrid telework schedule. Membership in the Maryland State Retirement Agency (MSRA) pension plan is a mandatory condition of employment. HCPSS offers a comprehensive benefits package for eligible employees. Professional references will be contacted prior to any offer of employment. All employees, regular and temporary, must be fingerprinted, have a criminal background investigation completed, and successfully complete the Maryland Employment History Review, pursuant to Section 6-113.2 of the Education Article, Annotated Code of Maryland. In addition, some positions will require completion of a physical examination and/or drug testing. Anyone offered employment is required to provide proper identification and documentation of eligibility for employment in the United States. HCPSS participates in E-Verify and does not offer employee sponsorship.

Equal Opportunity Employer: HCPSS is committed to creating an inclusive environment for all employees and applicants and prohibits discrimination, harassment, and retaliation of any kind. All employment decisions at HCPSS are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, veteran status or present military service, family medical history or genetic information, family or parental status, or any other characteristic protected by federal, state or local laws.

Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. For a defined Region, responsible for supervising the overall operation, condition, maintenance, and repair of all water treatment, physical plant, medical equipment, mechanical/electrical systems in the centralized program so as to ensure safety of the patients as well as the staff operating the equipment. Collaborates with Director of Technical Services to review, create and implement technical and business strategies to ensure desired outcomes within a centralized program. Ensures all decisions, actions and activities of Technical Department Personnel are compliant with company standard operation procedures and with all pertinent local, state and federal regulatory requirements. Oversees OSHA and regulatory compliance related issues ensuring appropriate actions taken to ensure required resolution. Demonstrates pride in the quality of work, regulatory compliance, and the environmental cleanliness of the facilities in the Centralized Technical Program.

Customer Service:

• Responsible for driving the FMS culture through values and customer service standards.
• Responsible for outstanding customer service to all external and internal customers.
• Develop and maintains relationships through effective and timely communication.
• Take initiative to respond to, resolve and follow up on customer issues in a timely manner.

Principal Responsibilities and Duties:

• Overall management of Technical Services for one or more Regions. Regions will typically consist of 40 to 100 clinics and 30 to 80 exempt and non-exempt employees.
• Assist Regional Vice President(s) with budgeting for costs related to Technical Services e.g. personnel, maintenance parts, travel and other expenses.
• Works with Regional Vice President(s) to ensure that operational, financial and regulatory requirements associated with Technical Service are met.
• Collaborates with Regional Quality and Education personnel on cross functional initiatives.
• Responsible for management and oversight of financial metrics for one or more Regions i.e. TAP, maintenance parts cost, travel and other expenses.
• Responsible for data integrity for management systems at the regional level e.g. PeopleSoft, Kronos, Service Database.
• Responsible for piloting and implementation of new systems and processes.
• Collaborates with Director of Technical Services to review, create and implement technical and business strategies to ensure desired outcomes within a centralized program.
• Collaborate with the Director of Technical Services to establish operating and financial goals.
• Responsible for the following supervision and oversight activities within centralized technical programs for one or more regions:
  • Repair and maintenance activities on water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as recommended by the manufacturer and by procedures established by FMCNA Clinical/Technical services as documented in the FMCNA Policies and Procedures.
  • Document all repair and maintenance activity per applicable policies and/or procedures.
  • Ensure that technical sections of the Clinical Services Integrated Policy and Procedure manual are current.
  • Implement technical policy and procedure changes upon approval from the Governing Body.
  • Purchase and maintain inventory of service parts.
  • Ensure defective parts with associated RGA and warranty parts are returned in a timely manner.
  • Actively support and participate in the Quality Assessment and Process Improvement (QAPI) process.
  • Cooperate with facility staff to ensure all regulatory and OSHA requirements are met.
  • Perform water/dialysate sample collection and processing per applicable policies and procedures.
  • Review, evaluate and report water/dialysate quality results per applicable policies and procedures.
  • Maintain and update water system diagrams and valve charts.
  • Transport equipment as needed.
  • Schedule / oversee Area Technical Operations Managers and/or Technical Supervisors to ensure appropriate coverage for a defined Region according to established criteria.
  • Monitor performance metrics and implement processes to impact them.
  • Collaborate with the Project Manager on selection of water treatment equipment in DeNovos, relocations and renovations.
  • Collaborate with the Project Manager on technical and/or physical plant aspects associated with DeNovos, relocations and renovations.
  • Perform Technical Assessments for clinics in assigned area.
  • Initiate, monitor and manage external vendor service and/or maintenance agreements/contracts.
  • Ensure that applicable manufacturers IFU's are available to personnel.
  • Maintain a list of emergency contacts and ensure it is accessible to all facility personnel.
  • Collaborate with Operations personnel to ensure integration of Technical Services into acquired facilities.
  • Coordinate and provide Technical Services support needed during natural disasters or emergency situations.
  • Recruit, interview and hire Area Technical Operations Managers and/or Technical Supervisors.
  • Act as a mentor, role model and resource for Technical Services Personnel by setting an example of appropriate behavior, work habits and attitudes towards patients, coworkers and management.
  • Train and mentor Technical Supervisors and/or Biomedical Technicians as required.
  • Oversee corrective actions and Personnel Improvement Plans (PIP) according to applicable HR policies and procedures.
  • Provide ongoing and formal annual performance evaluations to Area Technical Operations Managers and/or Technical Supervisors.
  • Retain all technical records and logs according to the FMCNA retention policy.
  • Ensure proper training and education for all technical staff.
  • Ensure that personnel and training records are maintained per policy and procedure and are accessible to authorized personnel and regulatory agencies.
  • Participate in facility audits conducted by the RQM and federal, state or local surveyors preparing and implementing plan of correction for any technical deficiencies identified.
  • Coordinate the installation of equipment and implementation of product initiatives and improvements.
  • Perform and/or provide assistance with the Direct Patient Care Technical Training Program.
  • Perform monthly SAP supply inventory process as required.
  • Create SAP requisitions for equipment.
  • Ensure that the asset register for 8000 series equipment is maintained based on equipment movement and Finance Department criteria.
  • Assist Operations personnel with technical aspects associated with DeNovos, relocations and renovations.
  • Ensure that the dialysis machines, water system and mixing equipment is installed, operational and validated per manufacturers documentation and FMCNA Policies and Procedures.
  • Assists Operations personnel in the review and recommendation of capital equipment purchases.
  • Develop and maintain positive working relationships with FMS affiliated physicians, ensuring communication and dissemination of pertinent information as appropriate.
  • Work with Operations personnel to address adverse events and product complaints.
  • Other duties as assigned.

Education:

• High school diploma or G.E.D. required.
• AA Degree in electronics /biomedical technology, or equivalent preferred.
• Successful completion of the FMCNA Biomedical Technician Technical Certification Program within the first 24 months of employment required.
• Nephrology / Biomedical Industry Technical Certification within 24 months of employment preferred. (choose one)
  • Board of Nephrology Examiners Nursing and Technology (BONENT), Certified Hemodialysis Technician (CHT)
  • National Nephrology Certification Organization (NNCO), Certified Biomedical Nephrology Technician (CBNT)
• Biomedical Industry Technical Certification preferred.
  • Water Quality Association (WQA)Water Treatment Specialist (WTS)
  • Association for the Advancement of Medical Instrumentation (AAMI), Certified Biomedical Equipment Technician (CBET)
• All required certifications must be maintained and current.

Experience and Required Skills:

• Minimum of four years supervisory experience.
• Minimum of four years experience working in an industrial/medical technical setting, or three years experience and an AA Degree in electronics/ biomedical technology, or two years experience and a BS Degree in a technology or business field.
• Attend all technical training programs required by state/federal regulations and FMCNA policy.
• Valid Driver's License issued in the employee's state of residence.
• Ability to use common hand tools and small power equipment.
• Ability to train subordinate personnel.
• Must possess good verbal and written communication skills.
• Basic computer skills

Hightouch is the modern AI platform for marketing and growth teams. Our AI agents reimagine marketing workflows, allowing marketers to create content, plan campaigns, and execute strategies with transformational velocity and performance.

Hightouch is a rare company built on the intersection of two fundamental technological shifts: advances in LLMs and agentic AI, and the creation and rapid adoption of cloud data warehouses like Snowflake and Databricks. Building on these tailwinds, we've become a leader in AI marketing and partner with industry leaders like Domino's, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.

Our team focuses on making a meaningful impact for our customers. We approach challenges with first-principles thinking, move quickly and efficiently, and treat each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

In this role you will lead a team of Technical Architects who serve as the bridge between Hightouch and our largest Fortune 5000 customers. You will be responsible for building, developing, and scaling a world-class team that oversees the entire customer journey from kick-off to onboarding to continued success and expansion.

In this role, you will combine people leadership with deep technical expertise to ensure our Enterprise customers maximize their value from the Hightouch platform. You'll be responsible for developing your team's technical capabilities, establishing best practices for customer engagement, and driving strategic initiatives that increase customer retention and expansion across our largest accounts.

As a hands-on leader, you will maintain involvement in complex technical escalations while empowering your team to deliver exceptional customer experiences. You'll collaborate closely with Sales leadership to develop strategies for increasing platform adoption within large organizations and work cross-functionally to surface customer insights that drive product innovation.

People Leadership & Development

• Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers
• Provide mentorship, coaching, and career development opportunities for team members
• Establish team goals, performance metrics, and accountability structures that drive customer success outcomes
• Foster a culture of continuous learning and technical excellence within the team

Strategic Customer Success

• Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership
• Develop and implement scalable processes for customer onboarding, success planning, and expansion
• Analyze customer health metrics and develop proactive intervention strategies
• Ensure consistent delivery of technical expertise and guidance across all customer engagements

Technical Excellence & Operations

• Maintain deep technical knowledge of Hightouch's platform and stay current with product developments
• Establish technical best practices and standards for customer implementations
• Lead complex technical escalations and problem-solving initiatives
• Collaborate with Engineering and Product teams to prioritize customer-driven feature requests and improvements

Cross-Functional Leadership

• Partner with Sales, Marketing, and Product teams to drive customer success initiatives
• Contribute to go-to-market strategies for new products and features
• Represent the voice of the customer in internal strategy discussions
• Drive process improvements that enhance team efficiency and customer satisfaction

Leadership Experience

• 3-5 years of people management experience, preferably leading technical customer-facing teams
• Proven track record of building and scaling high-performing teams in fast-growing environments
• Experience developing talent and creating career growth paths for technical professionals
• Strong coaching and mentorship abilities with a focus on both technical and soft skill development

Technical & Customer Success Background

• 8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
• Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
• Experience with customer success methodologies, metrics, and best practices
• Proven ability to manage complex technical projects with multiple stakeholders

Core Competencies

• Exceptional communication and presentation skills with ability to influence at all organizational levels
• Strong analytical and problem-solving abilities with a data-driven approach to decision making
• Experience working with Fortune 500 companies and understanding enterprise sales cycles
• Ability to thrive in ambiguous, fast-paced environments while maintaining high standards
• Natural curiosity about data platforms and how companies can leverage data for business outcomes

Preferred Qualifications

• Experience with data warehouses, ETL/ELT processes, and modern data stack technologies
• Background in Customer Data Platforms (CDPs), marketing technology, or data activation
• Experience in B2B SaaS companies, particularly in customer success or solutions engineering roles
• Track record of driving customer expansion and reducing churn in enterprise accounts

Location & Compensation

This role will support our West Coast Team. The salary range for this position is $230,000 - $260,000 USD per year (80/20 split variable), which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

Join us in building the future of customer data activation and lead a team that makes a meaningful impact for some of the world's largest companies!

Job Title: CAE Durability Engineer – Technical Specialist

Location: Detroit, Michigan, USA

Position Overview

We are seeking a highly experienced CAE Durability Engineer – Technical Specialist to lead the structural durability and fatigue validation of critical vehicle systems. This role is responsible for driving virtual sign-off processes, advanced simulation analysis, and correlation between simulation models and physical testing to ensure the durability and reliability of vehicle structures, particularly for electric vehicle architectures.

The ideal candidate will serve as a subject matter expert (SME) in structural durability, guiding engineering teams through simulation-based design validation while collaborating cross-functionally with design, manufacturing, and testing teams.

Job Duties for Durability CAE Tech Specialist

Core Responsibilities

• Virtual Sign-off & Validation: Lead the structural durability and fatigue sign-off for critical systems like body structures, frames, and electric vehicle (EV) battery trays before physical prototype builds.
• Advanced Simulation Leadership: Oversee complex, full-vehicle explicit and implicit dynamic simulations (e.g., ground strikes, curb strikes, and cyclic loading) to assess structural resilience.
• Model Correlation: Drive the alignment between virtual simulation models and physical test results from proving grounds or lab rigs to ensure predictive accuracy.
• Root Cause Analysis: Use physics-based principles and simulation data to diagnose and resolve durability failures from early development through production.
• Technical Mentorship: Act as a \"subject matter expert\" (SME), coaching junior engineers and developing new CAE methodologies.
• Cross-functional Collaboration: Engage with design, manufacturing, and \"Road Load\" teams to develop design load targets and ensure lessons learned are integrated into future vehicle architectures.

Key Technical Skills & Qualifications

• Simulation Software Expertise: Mastery of CAE tools such as Abaqus, Nastran and fatigue solvers like nCode DesignLife or FEMFAT.
• Material Science Knowledge: Deep understanding of fatigue life prediction, plasticity, ductile failure, and metal joining methods (e.g., welding in HSLA steels or cast materials).
• Data Processing: Proficiency in pre-processors ANSA or HyperMesh and Post-processors HyperView or Meta/Post. Familiarity in scripting languages like Python or MATLAB for automation would be a plus.
• Communication & Presentation: Excellent communication skills, both written and verbal, with a proven ability to translate complex data into clear technical and executive presentations for leadership decision-making
• Experience: Requires 10+ years of experience in structural components and CAE correlation for specialist roles.

Special Considerations:

• AI & Machine Learning:
• Proficiency in applying Reduced Order Modeling (ROM) and Neural Networks to accelerate traditional CAE simulations.
• Experience using AI-driven design tools (e.g., Altair PhysicsAI or Ansys SimAI) to predict stress and strain fields without full solver runs.
• Knowledge of Generative Design algorithms to optimize topology for durability and mass reduction.

Company Description

Chemspire Ingredients specializes in distributing high-quality cosmetic ingredients to the personal care industry. As a trusted partner, Chemspire Ingredients represents Symrise, a globally recognized multi-billion-dollar manufacturer of flavors, fragrances, and cosmetic ingredients. Our company is dedicated to providing innovative solutions and exceptional service. We serve a diverse clientele with a focus on quality and technical excellence.

Role Description

This is a full-time hybrid role for a Technical Sales Representative specializing in cosmetic ingredients. Based in Boonton, NJ, the role allows a combination of on-site customer meetings and periodic work-from-home flexibility. Key day-to-day tasks include developing customer relationships, identifying client needs, delivering technical presentations, and promoting effective sales strategies. Additionally, the position involves offering technical guidance, staying current on industry trends, and collaborating with team members to meet client expectations and company goals. Position will focused on selling to tri state personal care customers. In addition travel to Midwest, Texas and California may also be required.

Qualifications

• Proficiency in Technical Sales and Sales with a strong understanding of the cosmetic ingredients market
• Experience in Customer Service and fostering client relationships
• Excellent Communication skills, both verbal and written
• Ability to provide product Training and create impactful presentations
• Strong problem-solving skills and a results-oriented mindset
• Bachelor's degree in Chemistry, Biology, Business, or a related field is preferred
• Prior experience in the cosmetics or personal care industry is advantageous