Technical Support Examples Pdf Jobs in Usa

Company Description

Chemspire Ingredients specializes in distributing high-quality cosmetic ingredients to the personal care industry. As a trusted partner, Chemspire Ingredients represents Symrise, a globally recognized multi-billion-dollar manufacturer of flavors, fragrances, and cosmetic ingredients. Our company is dedicated to providing innovative solutions and exceptional service. We serve a diverse clientele with a focus on quality and technical excellence.

Role Description

This is a full-time hybrid role for a Technical Sales Representative specializing in cosmetic ingredients. Based in Boonton, NJ, the role allows a combination of on-site customer meetings and periodic work-from-home flexibility. Key day-to-day tasks include developing customer relationships, identifying client needs, delivering technical presentations, and promoting effective sales strategies. Additionally, the position involves offering technical guidance, staying current on industry trends, and collaborating with team members to meet client expectations and company goals. Position will focused on selling to tri state personal care customers. In addition travel to Midwest, Texas and California may also be required.

Qualifications

• Proficiency in Technical Sales and Sales with a strong understanding of the cosmetic ingredients market
• Experience in Customer Service and fostering client relationships
• Excellent Communication skills, both verbal and written
• Ability to provide product Training and create impactful presentations
• Strong problem-solving skills and a results-oriented mindset
• Bachelor's degree in Chemistry, Biology, Business, or a related field is preferred
• Prior experience in the cosmetics or personal care industry is advantageous

At American Packaging Corporation (APC), you'll find the packaging career you've been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC's longstanding success is fueled from the inside out. We're constantly seeking to improve our internal operations and were named a "Best of the Best" in the Best workplaces in the America's awards for 12 years in a row. It's how and why we engage the best and brightest talent to continue propelling our shared success into the future.

LOCATION: Rochester, NY

SUMMARY: The primary focus of the intern will be to assist the technical staff testing physical properties of flexible packaging, both for new development and production.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Work in the Corporate lab gathering data such as bond strength, seal strength, tensile strength, moisture/oxygen barrier, sustainability and other material testing.
• Tasked with project work and analysis of the data they collect.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Pursuing a Bachelor's degree in Packaging Science.

Experience with lab equipment such as tensile tester, heat sealer, etc.

Experience with Microsoft Excel

Ability to gather data competently into a report format

Statistical Experience is optional

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.

If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at:

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Represent Altorfer at training update conferences and other training initiatives.

• Function as liaison with Caterpillar regarding technical and professional training.
• Assist in developing Altorfer's training offerings for all employees to align with across the table initiatives.
• Schedule and conduct training classes on current products and ICC classes when needed.
• Drive prerequisite training for ILT classes.
• Maintain enrollment & enrollment deletions in Dealer Performance Center (DPC), assign DPC web training. Maintain training records & function as DPC Administrator for Altorfer.
• Other duties as assigned

• 2-5 plus years of previous experience as a training instructor, training employees required.
• Military & veterans encouraged to apply
• This position will include course design and development.
• Related Technical training and problem analysis experience in heavy equipment industry is required.
• Associates of Applied Science degree in Diesel Technology or related field. Bachelor's Degree in Education/Training, Communications or similar program is preferred.
• Strong sense of urgency and strong customer service skills required.
• Must have strong organizational & time management skills with the ability to manage/prioritize multiple projects simultaneously.
• Proficiency in Microsoft Office is a must.
• Some travel is required.
• High School Diploma or equivalent is required.
• Must have a valid driver's license and clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Altorfer Inc. offers an industry leading compensation and benefit package:

• Health, Dental, Vision, Disability, and Life Insurance
• 401(k)
• Paid Holidays
• Paid Parental Leave and Funeral Leave
• Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
• Education Assistance
• Personal Tool Insurance, and Safety Equipment Reimbursement
• Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection

Payrate: Min: $75k Max: $100k

This position works in an office and travels to other locations. May on a continuous basis walk, bend and lift up to 40lbs. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. The noise level in the office environment is usually moderate to low. May intermittently sit at a desk for a period of time to answer telephone calls and write or use a keyboard to communicate through email. Must be flexible to work varying schedules and hours as needed. 30% of travel is required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

Role: Data & Analytics Technical Program Manager (TPM)

LOCATION: PHOENIX, AZ (HYBRID)

Full-Time/Direct Hire

Overview

We are looking for a Data & Analytics TPM to lead delivery of enterprise data initiatives and help

scale the company’s analytics platform. This role will coordinate data engineering, analytics, and

business teams to deliver high-impact data products and insights.

Ideally we need someone who is comes from a core hands-on technical Data & Analytics background and transitioned in to Program Management.

Responsibilities

• Lead delivery of data platform and analytics programs.
• Manage initiatives across Snowflake, data pipelines, and BI analytics.
• Coordinate data engineering, analytics, and business stakeholders.
• Track roadmap, milestones, and execution for data initiatives.
• Drive adoption of dashboards, data products, and analytics capabilities.

Qualifications

• 5–8+ years in Technical Program Management or Data/Analytics programs
• Must have experience Technical experience in Snowflake, ETL, BI Analytics, AWS Cloud.
• Experience with modern data platforms (Snowflake, ETL pipelines, cloud)
• Strong stakeholder and program management skills
• Experience working with data engineering and analytics teams

Tangram Flex is seeking a Software Technical Leader with 8+ years of experience to contribute to the design, development, and delivery of Tangram’s transformative and impactful technology to implement mission-critical software solutions. This role is a blend of high-level technical architecture and direct contributions to customer program success, requiring a leader who can guide engineering teams through the entire engineering process from program kickoff to final delivery and customer success.

What We Do: Our team and products provide solutions to enable innovators to design, develop, verify, and advance critical systems, while accelerating innovation that advances our nation's security. By accelerating delivery of critical systems, Tangram is transforming the way our nation solves complex software challenges.

POSITION DESCRIPTION/

The Software Tech Lead provides strategic and tactical technical leadership for software product design and hardware-software integration programs. You will be responsible for defining the technical vision of a program, ensuring it aligns with customer goals, and to manage and contribute to the day-to-day engineering execution to deliver performant, secure software solutions for Tangram’s customers.

JOB RESPONSIBILITIES/

Program Strategy & Kickoff:

• Technical Architecture and Strategy: Collaborate with our customers and Engineering Leadership to identify technical strategies, customer and team goals, and define deliverables to meet or exceed expectations.
• Program Kickoff and Internal Alignment: Collaborate with Program Managers (PMs) and Engineering Leadership to develop and present technical approach slides for Internal Kickoffs, communicating milestones, technical tasks, and skillsets needed to internal stakeholders and executive leadership.
• Resource Allocation: Identify necessary skillsets and time investments required to achieve program goals, working with the Director of Engineering to ensure proper team staffing.

Technical Leadership & Execution:

• Engineering Oversight: Manage a team of software developers as well as directly contribute to design, write, and test code in relevant languages (ex. C, C++, Java, Python) while maintaining high standards for code reviews and merge requests.
• Testing and Verification Leadership: Oversee the team's testing and verification strategy, including defining and enforcing quality gates, ensuring comprehensive unit, integration, and system testing, and validating that all delivered software meets the highest standards for performance, security, and customer-defined requirements.
• Technical Project Tracking: Lead the breakdown of technical work into manageable Epics, Milestones, and Issues, ensuring progress is delivered successfully.
• Mentorship: Innovate and mentor a team of engineers, leading them on top of tech trends (e.g., DevSecOps for embedded) and fostering a culture of continuous learning.

Customer Engagement & Growth:

• Technical Partner: Act as the Subject Matter Expert (SME) point of contact for customers in articulating technical requirements, outlining technical expectations, and leading high-stakes customer demonstrations.
• Tangram Solutions Alignment: Identify opportunities to utilize Tangram products in conjunction with new and existing technology to create solutions for our customers
• Business Expansion: Provide technical feasibility inputs to the Growth team and Portfolio Managers to shape follow-on opportunities, develop technical proposals, and contribute to the "Future Phase" strategy for customer relationships.

DESIRED SKILLS & EXPERIENCE

Required Skills:

• Education: BS in Computer Engineering, Computer Science, or Electrical Engineering or equivalent.
• Experience: 8-10+ years in software product development with a strong focus on embedded systems and software integration.
• Leadership: Proven experience in a technical leadership role (e.g., Tech Lead, Chief Engineer, or Principal Investigator) managing full-lifecycle delivery to programs.
• Technical Mastery: High-level C/C++ skills, proficient in software architecture design, ability to resolve ambiguities of requirements, deliverables, and presentation approach
• Clearance: Current/recent U.S. Government Security Clearance (or ability to obtain one). U.S. Citizenship is required.
• Communication: Strong skills in communicating technical concepts with technical and semi-technical audiences

Preferred Skills:

• MS/PhD in Computer Engineering or related field.
• Expertise in Python, Rust, or Java.
• Experience with GitLab CI/CD and agile-based project tracking .
• Technical experience working in support of the Department of Defense/Department of War or the Defense Industrial Base.

Physical Requirements:

• Ability to travel to client sites, conferences, and lab environments.
• Visual and auditory acuity to participate in meetings and customer demonstrations.
• Ability to handle and transport demo equipment (up to 25 lbs).

WHY JOIN TANGRAM FLEX?

• Team First Culture: Supportive environment headquartered in Dayton, Ohio with hybrid work options and flexible hours.
• Growth-Oriented: Opportunities for internal and external technology community participation and leadership.
• Full Benefits: Employer-paid Medical/Dental/Vision, generous PTO, and competitive 401K match.

Tangram Flex is an Equal Opportunity Employer, and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its application procedures and in accordance with federal law. All qualified candidates will receive consideration for employment based on business needs, job requirements, and individual qualifications.

EEO/AA Vet/Disabled Employer/ and E-Verify

Senior Technical Writer / Lead (Engineering SME)

Hybrid

Irvine, CA

Role Summary

The Senior Technical Writer / Lead will serve as the primary lead for documentation quality, consistency, and coordination across validation reporting and planning activities. This individual will work closely with Auto OEM engineering teams to synthesize technical inputs into formal reports and plans while helping define future-state templates and documentation standards.

Key Responsibilities

• Lead preparation and standardization of validation test reports and test plans
• Convert raw test data and engineering inputs into accurate, structured, and professional technical documentation
• Collaborate with validation and engineering teams to gather input, clarify requirements, and ensure technical accuracy
• Establish consistency in document structure, language, terminology, and quality across deliverables
• Help develop and refine future-state reports and plan templates
• Create or coordinate technical diagrams, set up illustrations, and procedural content as required
• Guide supporting writers and minimizing ramp-up time for the extended team
• Work within Auto OEM systems and workflows, including Jira, Hex, and other internal platforms

Required Qualifications

• Bachelor’s degree in engineering or a related technical discipline
• Proven experience in technical writing within engineering, validation, testing, or product development environments
• Strong ability to interpret engineering discussions, data sets, and validation outputs
• Experience developing test reports, validation documentation, test plans, procedures, and technical templates
• Demonstrated ability to lead technical documentation workstreams or coordinate multi-resource delivery
• Strong communication, documentation, and stakeholder management skills
• Must be able to work in a hybrid onsite U.S. model

Preferred Qualifications

• Experience in automotive, EV, systems engineering, or validation environments
• Familiarity with engineering data, test setups, and documentation workflows in hardware or vehicle programs
• Experience producing diagrams, process visuals, or setup illustrations as part of technical documentation

IDR is seeking a Technical Writer (Software) to join one of our top clients for an opportunity in Seattle, Washington. This role focuses on creating clear, concise technical documentation for a diverse range of hardware and software products within a dynamic technology environment. The company operates within the tech industry, emphasizing innovation and user-centric documentation.

Position Overview for the Technical Writer (Software):

• Develop and maintain technical documentation including user guides, installation manuals, configuration instructions, and online help.
• Collaborate with cross-functional teams to gather technical content and ensure accuracy.
• Apply AI tools to accelerate content production while maintaining high-quality standards.
• Write for diverse audiences, including end users, IT professionals, and business stakeholders.
• Use industry-standard style guides and tools such as HTML, Markdown, MadCap Flare, and Adobe InDesign.

Requirements for the Technical Writer (Software):

• 3+ years experience in technical writing or related discipline such as technical training or support.
• Demonstrated ability to apply AI tools to accelerate technical content production, applying strong judgment in balancing speed and quality.
• Demonstrated ability to write for diverse audiences, including non-technical end users, IT experts, and business decision-makers.
• Experience producing user documentation including installation guides, configuration guides, and online help.
• Strong working knowledge and application of style guides and industry practices.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

IDR is seeking a Technical Writer (Hardware) to join one of our top clients for an opportunity in Seattle, Washington. This role focuses on creating clear, concise technical documentation for a diverse range of hardware and software products within a dynamic technology environment. The company operates within the tech industry, emphasizing innovation and user-centric documentation.

Position Overview for the Technical Writer (Hardware):

• Develop and maintain technical documentation including user guides, installation manuals, configuration instructions, and online help.
• Collaborate with cross-functional teams to gather technical content and ensure accuracy.
• Apply AI tools to accelerate content production while maintaining high-quality standards.
• Write for diverse audiences, including end users, IT professionals, and business stakeholders.
• Use industry-standard style guides and tools such as HTML, Markdown, MadCap Flare, and Adobe InDesign.

Requirements for the Technical Writer (Hardware):

• 3+ years experience in technical writing or related discipline such as technical training or support.
• Demonstrated ability to apply AI tools to accelerate technical content production, applying strong judgment in balancing speed and quality.
• Demonstrated ability to write for diverse audiences, including non-technical end users, IT experts, and business decision-makers.
• Experience producing user documentation including installation guides, configuration guides, and online help.
• Strong working knowledge and application of style guides and industry practices.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.