Technical Support Examples Jobs in Usa

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• Act as the primary technical point of contact for field technicians.
  
• Primary POC for field technicians; troubleshoot complex issues during installation
  
• Troubleshoot complex installation issues in real time.
  
• Provide expert guidance during surveillance system deployments.
  
• Technical Support: Log calls, identify problems, use scripts/checklists, escalate to Tier 2 as needed
  

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• Perform detailed technician checkout processes.
  
• Ensure installations meet the Scope of Work (SOW) and system integration requirements.
  

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• Maintain strong working relationships with customers and installation partners.
  
• Provide clear, detailed feedback on technician performance and installation progress.
  

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• Update internal systems with installation status, troubleshooting steps, and final resolutions.
  
• Log calls, identify problems, and walk users through solutions using standard scripts or checklists.
  
• Coordinate with Tier 2+ IT resources when escalation is required.
  
• Update internal systems with installation status & technical resolutions
  

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• 1-3 years in a technical support role with growing responsibility.
  
• Previous field experience is a major plus.
  

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• Proficiency with Linux, Google Workspace, and ideally Salesforce.
  
• Strong background in networking and system integration.
  
• Familiarity with surveillance system installation and operation.
  

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• High attention to detail
  
• Strong communication with both technical and non?technical stakeholders
  
• Ability to work in a fast?paced, troubleshooting?heavy environment
  
• Customer?focused mindset
  

Senior Technical Support Engineer

Location: San Francisco, CA | Raleigh, NC | Dallas, TX | Boston, MA

Schedule: Hybrid – 3 days onsite required

Employment Type: 6-Month Contract-to-Hire

Pay Rate: $65–68/hour

Start Date: ASAP

About the Role

The Technical Solutions team is focused on advancing care and research innovation. We support new business initiatives by expanding product capabilities in strategic areas and delivering a scalable technical support framework across multiple product portfolios.

As a Senior Technical Support Engineer, you will partner closely with internal stakeholders to identify, reproduce, troubleshoot, and resolve complex technical issues. You will support infrastructure, permissions, and configuration changes while delivering high-level technical support and sustaining engineering services that help customers achieve meaningful business outcomes.

This role offers the opportunity to collaborate with customers, developers, architects, and operations teams to solve challenging, high-impact problems. You will also contribute to building support tooling and infrastructure to improve operational efficiency.

Travel up to 10% may be required.

Key Responsibilities

• Own and manage technical customer issues from identification through full resolution
• Reproduce and troubleshoot complex technical problems, including reviewing and analyzing code to determine root cause
• Project manage new client deployment issues through to completion
• Implement infrastructure, security, and permissions configuration changes
• Drive operational efficiencies by identifying improvements in process, tooling, and product functionality
• Develop playbooks and knowledge base documentation to streamline issue resolution
• Create internal reports and dashboards for issue tracking and performance monitoring

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Mathematics, Statistics, or related field
• Cloud operations experience (creating buckets, virtual machines, and managing security access controls/IAM)
• 3+ years of experience with Python or another object-oriented programming language
• 3+ years of experience working with SQL
• Experience troubleshooting data-related issues
• Proficiency with GitHub and Jira
• Strong troubleshooting skills with the ability to track complex technical details
• Excellent communication skills with the ability to translate technical findings for both senior developers and non-technical stakeholders

Preferred Qualifications

• 4+ years of experience in healthcare technology
• Experience supporting highly regulated software environments
• Experience with R
• Infrastructure-as-Code (IaC) experience such as Terraform, Ansible, or similar tools
• Self-starter mindset with strong ownership and a passion for driving issues through to resolution

Summary The Technical Support Apprentice position provides foundational training and hands-on experience in supporting manufacturing technology systems and equipment. Working under the guidance of experienced technical staff, the apprentice will assist in diagnosing, troubleshooting, and resolving issues impacting manufacturing operations. This role focuses on building technical knowledge, problem-solving skills, and communication abilities within a fast-paced industrial environment. Over time, the apprentice will gain the expertise necessary to support advanced manufacturing technologies and transition into a long-term technical career.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High school diploma or equivalent.
• Basic understanding of computer hardware and software.
• Strong interest in technology and manufacturing processes.
• Good communication skills and ability to work collaboratively in a team environment.
• Willingness to learn and adapt in a fast-paced technical setting.
• Valid driver's license with a clear driving record

Knowledge, Skills, and Abilities

• Previous experience or coursework in electronics or mechanical systems.
• Familiarity with industrial machinery, turbines, generators, or automation systems
• Basic knowledge of networking concepts and troubleshooting.
• Experience using diagnostic tools or software.
• Accuracy – Ability to perform work accurately and thoroughly.
• Detail Oriented – Ability to pay attention to the details of a project or task.
• Safety Awareness – Ability to identify and correct conditions that affect employee safety.
• Working under pressure – ability to complete assigned tasks under stressful situations and adapt to changing assignments on short notice.
• Accountability – Ability to accept responsibility and account for his/her actions.

Essential Functions

• Assist in diagnosing and resolving technical issues related to manufacturing equipment and/or software systems.
• Support the maintenance and repair of hardware components under supervision.
• Document technical problems and solutions accurately to contribute to knowledge base resources.
• Collaborate with engineering, production and field services teams to understand operational requirements and technical challenges.
• Participate in training sessions to build technical expertise and stay updated on new manufacturing technologies.
• Provide first-level support to manufacturing staff by responding to inquiries and escalating complex issues appropriately.
• Help monitor system performance and report anomalies to senior technical staff to minimize downtime in critical operations.
• Operate and preventively maintain company tools, equipment, and vehicles.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Work in accordance with all safety regulations
• Other duties as assigned

Physical Demands

Must be able to stand and walk for much of the day. Ability to lift 5-25 pounds frequently and ability to lift, up to, 50 pounds occasionally.

Work Environment

Is frequently exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.

BE SURE TO APPLY ON OUR WEBSITE:

TEC Specialty is seeking a Technical Support Specialist to serve as a key technical resource for customers, distributors, and internal teams. This role provides front-line technical guidance on TEC flooring, adhesive, and installation system products while ensuring accurate product use, effective issue resolution, and proactive risk mitigation.

The ideal candidate balances strong customer service skills with technical expertise and sound judgment, serving as a trusted advisor while coordinating claims, escalating complex issues, and protecting the company’s quality, safety, and brand standards.

Key Responsibilities

Customer & Technical Support

• Serve as the first point of contact for customer technical inquiries related to flooring systems, adhesives, and associated products
• Answer questions regarding product performance, application methods, limitations, and best-use scenarios
• Guide customers in selecting the most appropriate product for specific job requirements and conditions
• Troubleshoot product and installation issues using structured diagnostic and problem-solving techniques
• Provide timely, accurate, and professional responses to customer inquiries

Claims & Risk Management

• Collect, document, and validate customer claims related to product performance or installation issues
• Coordinate claims intake, documentation, and resolution in accordance with company policies
• Execute approved corrective actions, including product replacement, credits, refunds, or no-charge materials
• Identify potential risk situations and escalate complex or high-impact issues to Area Technical Managers, Quality, R&D, or EHS teams
• Support quality events or recalls by executing established communication and corrective action procedures

Product Knowledge & Continuous Improvement

• Maintain strong technical knowledge of current and legacy TEC products, application requirements, warranties, and industry standards
• Develop working knowledge of competitive products and market positioning
• Provide feedback from the field to support product improvements, reformulations, and new product development
• Support the development and maintenance of product literature, technical data sheets, and installation instructions

Collaboration & Communication

• Work closely with Sales, Quality, Manufacturing, R&D, Supply Chain, and EHS teams to support customer satisfaction and issue resolution
• Represent TEC Specialty with professionalism, technical credibility, and a customer-focused mindset
• Ensure accurate documentation and compliance with internal policies, procedures, and EHS requirements

Qualifications

• Associate’s degree required; Bachelor’s degree preferred
• Minimum of five (5) years of experience in technical support, customer service, or sales within a manufacturing environment
• Experience in flooring, adhesives, coatings, construction materials, or related industries strongly preferred
• Strong problem-solving, communication, and documentation skills
• Ability to clearly explain technical concepts to installers, distributors, and non-technical audiences
• Proficiency in Microsoft Word, Excel, Outlook, and Windows-based applications
• Ability to manage multiple priorities in a fast-paced, team-oriented environment
• Salesforce Experience, preferred

Job Summary

The Technical Support Engineer (TSE) is a technical, escalation‑focused role responsible for advanced troubleshooting, environment validation, and root cause analysis across application, endpoint, and network layers. This role supports complex customer issues that require deeper technical investigation beyond standard product workflows.

The TSE role requires strong foundational endpoint and operating system troubleshooting skills aligned to CompTIA A+ level knowledge (or equivalent), along with networking fundamentals aligned to CompTIA Network+ level knowledge (or equivalent). The Support Engineer differentiates product defects from environmental, endpoint, and network‑related causes and provides complete diagnostic evidence prior to escalation to Engineering or Product teams.

Essential Duties & Responsibilities

• Act as an escalation point (L2/L3) for complex technical issues raised by Product Support Representatives (PSRs).
• Conduct detailed endpoint diagnostics, including OS configuration, workstation requirements, drivers, resource utilization, and client-side dependencies.
• Troubleshoot network and connectivity issues affecting application performance, including DNS, ports, firewall rules, latency, and packet loss.
• Analyze logs, system outputs, and telemetry to identify root causes across applications, environment, and infrastructure layers.
• Validate customer environments prior to escalation, ensuring complete reproduction steps, logs, and diagnostic details are documented.
• Participate in Sev1 and Sev2 incident response efforts, including incident bridge calls, as required.
• Maintain end-to-end ownership of escalated cases through resolution, providing timely and accurate updates to stakeholders and customers.
• Identify recurring issues and contribute to long-term resolution through documentation, knowledge sharing, and collaboration with Product and Engineering teams.

Knowledge & Technical Requirements

• Demonstrated troubleshooting competency aligned to CompTIA A+ (or equivalent), including:
• Endpoint hardware and software troubleshooting
• Windows operating system fundamentals
• Basic security and operational procedures
• Structured problem isolation and diagnostic methodology
• Demonstrated networking competency aligned to CompTIA Network+ (or equivalent), including:
• TCP/IP fundamentals
• DNS concepts and resolution issues
• Basic routing and switching concepts
• Firewall, port, and connectivity diagnostics
• Experience supporting Windows and Linux server environments.
• Working knowledge of LAN/WAN technologies and firewall concepts as used in customer environments.
• Experience using remote diagnostic tools and executing structured diagnostic workflows prior to escalation.
• Ability to clearly document technical findings and communicate root cause analysis to both technical and non‑technical audiences.

Experience & Qualifications

• 3–5 years of experience in technical support, systems support, or infrastructure‑focused troubleshooting roles.
• Experience supporting SaaS or cloud‑hosted applications preferred.
• CompTIA A+ and/or CompTIA Network+ certifications preferred; equivalent demonstrable knowledge and experience accepted.

Working Conditions

• Participation in incident response or escalation activities outside normal business hours may be required as needed.

The Analyst II, Technical Support and Reporting is critical to the company delivering that iconic customer experience by providing data analysis business intelligence and data to support to operational strategies.

What you will do

• Conduct root cause analysis, solving basic to complex data challenges
• Leverage a variety of systems and databases to retrieve data
• Become a subject matter expert in system data and leverage that knowledge to identify critical data elements, translating those into key business metrics
• Maintain existing business reporting and monitoring dashboards for all areas of CAF to support the business in driving execution and managing performance
• Assist in the design and development of enhancements to reports and dashboards to transform the way CAF interacts with data
• Learn and utilize different tools, processes, and services, and work with mentors and peers to developed advanced technical and analytical skills
• Provide front line support on system’s data related questions or issues

Optimize operational efficiency with data

Our company’s success is motivated by our customer-centric, data-informed approach to problem solving, with an unparalleled focus on a company culture that supports our associates and our community. As an Analyst II, Technical Support and Reporting, you will have a direct hand in this effort by evaluating business needs and independently translating insights into meaningful business solutions through a combination of business knowledge and data analysis skills. It takes a tenacious enthusiasm for problem-solving, combined with an inherent passion for doing what’s right, to balance the needs of the business and our customers in these endeavors. You will be entrusted to work independently, in an environment that is collaborative, fast-paced, teamwork-centric, and ever-evolving.

Qualifications and Requirements

• Bachelor’s Degree preferred, in an analytical or technical major
• 1-3 years of experience in an analytical or technical role
• Excellent verbal, written, and interpersonal skills
• Experience required in SQL and DBMS technology; Snowflake preferred; Teradata, Microsoft SQL Server, Oracle, or other major data application acceptable
• Experience preferred in:
• SSRS/PowerBI
• Tableau
• Python
• GitHub or other version control software

Work Location And Arrangement: This role will be based out of Atlanta, GA CarMax Auto Finance Office (Kennesaw, GA). Associates will work onsite 5 days per week.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

CowManager is successfully commercializing the CowManager Sort Gate in the US market. Since its launch in 2025, the Sort Gate has been widely adopted and has quickly become a major success, driven by its patented technology and the strong value it delivers to both existing and new CowManager customers. The Sort Gate is already transforming on-farm sorting, and we are now focused on accelerating its growth, adoption, and impact across North America.

As a Technical Support Specialist, you will play a key role in taking the CowManager Sort Gate to the next level. You will work closely with dairy producers, subcontractors, the internal US team, and the product development team at our HQ in the Netherlands. You will actively contribute to ongoing product improvements, market expansion, and business development for CowManager systems throughout North America. This role combines technical expertise, training, and product and business development, with a strong focus on strengthening customer relationships, optimizing implementation, and driving continued product innovation and success.

The Job

• Project manage the roll-out of already sold and new to be sold Sort Gates ;
• Oversee the installation, implementation and maintenance of CowManager systems;
• Identify and follow-up on upsell opportunities to Strategic accounts and partners;
• Have an active role in strategic accounts recruitment, implementation, and sustainability plans;
• Collaborate with product development teams to provide input on product enhancements;
• Facilitate coordination between CowManager HQ and local stakeholders on a operational level;
• Set up and maintain distribution, installation, and support plans with local partners and CowManager technical support teams.;
• Organize and lead training sessions for Sort Gate users and partners.

About CowManager

CowManager consists of innovative tech pioneers with a dairy background, we strive to continually think further. We see it as our responsibility to inspire better, easier methods and higher standards in the dairy industry. With our data-driven approach combined with artificial intelligence, technological expertise, years of experience, and a network, we enable dairy producers to work more efficiently and effectively.

As inventors of the very first ear sensor technology for dairy cattle, we work shoulder-to-shoulder with our coworkers and customers, driven by big data and passionate about cow welfare. Our company's headquarters resides on an active dairy farm in the Dutch countryside. We give our employees the chance to fulfill their (professional) ambitions. We value a healthy work-life balance and our employees have a genuine passion for our sector and our service. Our goal? To do better together!

The Skills

• Ideal candidates for this career should have a strong dairy background
• Experience in technical product introductions
• Commercial and Sourcing background
• Being a self-starter and taking ownership of your responsibilities
• Willing to travel approximately 50% of your time
• Passionate about the dairy industry and technology
• Willing to help out with installations and maintenance
• A Mechanical attitude, hands-on is important
• Have a commercial mind-set, client facing experience is a must
• A Background in automation and understanding Cow flow, cow monitoring and interest in efficient ways of working of daily operations at farms is a plus.

The Benefits

• You will be part of a growing team of professionals in the US
• A chance to engage deeply with dairy farmers and assist them in improving their herd's health, fertility, nutrition performance as well as their financial performance
• Working on long-term relationships with dairy producers throughout USA
• A family culture with an informal and personal atmosphere
• An inspiring work environment with a dedicated team
• Independence and high level of responsibility
• A competitive salary plus benefits & PTO
• A flexible schedule

Thermal Care, part of the PiovanGroup, is a leading manufacturer of process cooling equipment and systems for applications worldwide. As an ISO 9001 certified manufacturer, Thermal Care provides heat transfer equipment for over 50 industries and specializes in meeting the specific needs of our customers by offering both standard and custom designed industrial process cooling solutions. Some of the industries served include plastics, laser, heat treating, food processing, machine tool, plating, anodizing, chemical, die casting, optical coating, and printing.

The Technical Support Specialist (HVAC) actively resolves the day-to-day technical needs of customers by managing problems and solutions. This position will report to the Director of Service and Aftermarket and is located in Niles, Illinois.

Duties and Responsibilities

• Respond to external and internal customers (primarily via phone)
• Understand customer concerns and resolve problematic issues in a professional manner
• Provide after-hours phone support
• Communicate with customers, engineering, sales, and service management
• Troubleshoot and provide suggestions to resolve electrical, mechanical, technical, or industry related issues
• Document events for future reference and create corrective action reports (CARs) as needed

Requirements

• Associate’s degree and/or five (5)+ years of direct work experience without formal education
• Minimum of three (3) years of process cooling experience preferred
• Knowledge of basic PLC ladder logic, AutoCAD drawings, system level controls, refrigerant equipment, pumps, tanks, and piping
• Ability to read and comprehend schematics, wiring diagrams, ladder logic, etc.
• Prior experience in customer service (either face-to-face or over the phone)
• Excellent verbal and written communication skills
• Must have strong interpersonal skills and provide high-quality customer service

PiovanGroup is a world leader in the development and production of systems for the automation of production processes for the storage, transport and treatment of polymers, plastic, and food powders. The Group is close to its customers, on a global basis, through continuous technical assistance and support from the design phase to the installation and start-up of the system.

Customers, People, Innovation. These are the pillars of our philosophy that have led us to grow in a path that began more than fifty years ago, pursuing our development objectives with honesty, integrity, and transparency.

PiovanGroup offers an outstanding compensation and benefits package including profit sharing, bonus plans, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, employee assistance, and employee referral bonus program.

PiovanGroup is an Equal Opportunity Employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.

Technology Partners is leading a search for one of our clients. This role will be onsite 3-4 times per week.

About the Role

As a Technical Support Analyst specializing in Help Desk functions, you will play a crucial role in providing technical assistance and support to end-users within our organization. Your primary responsibility will be to ensure efficient resolution of IT-related issues, maintain excellent customer service, and contribute to the overall stability of our IT environment. This position demands strong communication skills, technical expertise, and a customer-centric approach.

Responsibilities

• Help Desk Support:
• Respond promptly to incoming technical support requests via phone, email, or ticketing system.
• Provide first-level troubleshooting and issue resolution for hardware, software, and network problems.
• Document all support interactions, including issue details, troubleshooting steps, and resolutions, in a comprehensive manner.
• End-User Assistance:
• Assist end-users in setting up, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals.
• Educate users on basic IT concepts and best practices to prevent recurring issues.
• Ensure a positive customer experience by providing empathetic and courteous service.
• Software and Application Support:
• Install, update, and configure software applications and operating systems for end-users.
• Troubleshoot software-related issues, including application errors and compatibility problems.
• Collaborate with other teams for advanced software support and escalation.
• Hardware Support:
• Diagnose and resolve hardware issues, such as malfunctioning components or peripherals.
• Coordinate hardware repairs and replacements when necessary.
• Maintain an accurate inventory of hardware assets.
• Network Support:
• Assist with basic network connectivity issues, including troubleshooting internet connectivity and VPN problems.
• Escalate complex network issues to the appropriate team for resolution.
• Documentation and Knowledge Sharing:
• Create and update knowledge base articles and FAQs to facilitate self-help for end-users.
• Document common issues and resolutions to expedite future problem-solving.
• User Training:
• Conduct user training sessions on IT tools, security awareness, and best practices.
• Provide guidance on password management and security protocols.
• IT Policy Adherence:
• Ensure end-users adhere to IT policies and security protocols.
• Report any potential security breaches or policy violations promptly.
• Continuous Improvement:
• Participate in team meetings and share insights for improving the Help Desk support process.
• Stay updated on the latest IT trends and technologies through training and self-study.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in technical support, particularly in a Help Desk environment.
• Strong knowledge of Windows operating systems.
• Familiarity with common software applications, productivity tools, and collaboration platforms.
• Excellent problem-solving skills and the ability to troubleshoot technical issues methodically.
• Exceptional communication and customer service skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Familiarity with ticketing systems (e.g., FreshService, ServiceNow, Zendesk) and remote support tools.

Job Description

• Competitive hourly base pay + bonus opportunities after training
• Full health benefits (Medical, Dental, Vision)
• Cell phone benefits ($25/month per line; restrictions may apply)
• Referral for Life Program™ and abundant advancement opportunities

• High School Diploma or equivalent required
• 1 - 2 years minimum previous customer service call center experience
• 1+ years of previous tech support experience preferred
• Ability to type 35 WPM with 90% accuracy or higher
• Open availability to work any time within our operating hours outlined below

• Monday-Sunday, 8:00 a.m.-8:00 p.m. EST

• 4 weeks, typically Tuesday - Saturday, 8:00 a.m.-5:00 p.m. EST (subject to change based on business needs)
• Attendance: 100% required

• Receive inbound calls from customers experiencing service interruptions or technical issues
• Perform basic troubleshooting for common internet and usage-related issues
• Diagnose issues using approved tools, scripts, and troubleshooting procedures
• Create, update, and manage trouble tickets in the ticketing system
• Escalate unresolved or complex issues to appropriate internal teams following standard processes

• Provide exceptional customer service with a customer-first mindset
• Educate customers on product features, service functionality, and common troubleshooting steps
• Assist customers with service upgrades, changes, and general account inquiries
• Respond to customer questions via phone and/or electronic communication channels

• Explain billing statements, charges, adjustments, and payment activity
• Educate customers on billing processes and available payment options
• Resolve basic billing-related inquiries or route appropriately when needed

• Accurately document customer interactions and resolutions
• Enter, test, update, close, or cancel tickets per company procedures
• Navigate multiple systems and applications simultaneously
• Maintain awareness of service outages and customer-impacting events

• Professional demeanor and strong interpersonal skills
• Ability to diagnose and resolve basic hardware, software, and network issues
• Ability to gather accurate information, respond effectively, and adapt to customer needs
• Logical thinking and structured issue resolution
• Ability to manage multiple interactions and meet SLAs
• Effective probing and listening skills to identify customer needs
• Strong verbal communication skills
• Working knowledge of computers and MS Windows
• Willingness to learn new systems, tools, and processes in a fast-paced environment
• Ability to navigate multiple screens and systems simultaneously
• Strong multitasking and attention to detail
• Minimum typing speed of 35 WPM with 90% accuracy or higher
• Ability to follow direction, accept coaching, and apply feedback

• Ability to work in a 24/7 call center environment , including evenings, weekends, and holidays
• Fast-paced, customer-facing role requiring sustained phone and system use

How will you make an impact?
This onsite opportunity is a CNC Programmer role, where the individual will be responsible for developing and maintaining CNC machining processes.

Location/Division Specific Information: Elmira, NY – Engineering Technician II – CNC Programmer. Jabil Elmira is a manufacturing and assembly facility where employees build, test, inspect, and support the production of various products. It includes engineering, quality, materials, and production operations typical of a Jabil manufacturing site.

What will you do?

• Provides technical support for existing processes, including hands-on troubleshooting and failure analysis for milling machines, lathes, EDMs and other CNC equipment.

• Performs programing, qualification, implementation and debugging of CNC programming and functional framework for new and updated machining processes.

• Performs measurement of parts using manual gaging and automated methods.

• Uses data driven decision making for CNC program corrections and improvements.

• Participates in creation of machine requirements for modifications and new builds.

• Participates in machine selection, vendor functional acceptance, site acceptance activities, installation and qualification activities.

• Participates in cutting tool selection, custom cutting tool design, sourcing and testing.

• Participates in tool holder selection, fixture selection, fixture design, sourcing and testing.

• Performs installation, alignment and qualification of machine components including 4th and 5th axis rotary tables, integrated tool setters, touch probes and live tool spindles. 

• Participates in training of Machine Operators on equipment maintenance, tool change, tool setting, tool offsets, data transfers and other routine operational requirements.

• Provides input on creative ways to reduce costs by streamlining processes and systems.

• Acts as a role model for Machine Operators in terms of attitude, machine asset care, troubleshooting, adherence to processes and decision making.

• May perform other duties and responsibilities as assigned.

How will you get here?

Education and Experience

• Associate’s degree preferred; or minimum of two years related experience and/or training

• High School Diploma or GED preferred not required or equivalent experience

• Minimum of 2 years of CNC programming experience.

Knowledge, Skills, Abilities  

• Experience with troubleshooting machine mechanical systems required.
• Experience with technical drawings, geometric dimensioning and tolerancing required.
• Understanding of calculations related to metal cutting (speeds, feeds, rpm, etc.).
• Experience with CNC equipment and related programming software is required. General CNC-ISO programming required (G codes/M codes) – Fanuc and/or Siemens desired
• Working knowledge CAD/CAM software required. Experience with Mastercam and CAD/CAM post processing desire ​
• Strong computer skills including Microsoft Office, specifically Word and Excel.
• Ability to prioritize work-schedules and coordinate multiple tasks.

Additional Job Requirements

• Supports and operates in a proactive, safe, climate-controlled environment

• Mix of sitting and standing with up to 7 hours per day standing.

• Requires lifting and maneuvering fixtures, material and other equipment up to 50 pounds.

• Willing to adjust schedule to support 2nd, 3rd and weekend operations on occasion as needed.

• Standard working hours apply with potential for overtime as needed.

• Readiness to work in conditions that may be warm, cool and/or noisy along with exposure to oil, coolants and other manufacturing related chemicals.

Location: On-site

Employment Type: Contract (3-6 months)

Seniority Level: Mid-Senior

Industry: IT Services & Consulting

Job Functions: Analyst, Technical Support

JOB SUMMARY

Provide advanced technical support for enterprise iOS/iPadOS devices and services across a 7x24x365 operation. Scope includes device lifecycle activities, day‑to‑day work in Workspace One (enterprise MDM experience required; VMware Workspace ONE preferred), and carrier account management (procurement, plan optimization, billing reconciliation, SIM/eSIM lifecycle, and compliance). This role implements and supports standards defined by engineering/InfoSec and does not create new configuration profiles or perform high‑level MDM engineering.

JOB RESPONSIBILITIES

1) Mobile Device Lifecycle & UEM Administration (Support Focus)

• Provision, enroll, and configure corporate and COBO/COPE devices using Apple Business Manager Automated Device Enrollment.
• Apply and monitor MDM profiles, apps, and compliance policies as defined by engineering; troubleshoot assignment/scope issues and escalate when needed.
• Perform Tier 2/3 incident, request, and problem management for iOS/iPadOS; provide escalation support to the Service Desk.
• Support device security (passcodes/biometrics, OS updates, encryption status) and remediate non‑compliance in line with established policies.
• Execute device kitting, staging, shipping/receiving, and RMA processes with accurate CMDB/asset updates.

2) Carrier Account & Telecom Expense Management (TEM)

• Own day‑to‑day carrier account administration across supported wireless providers (e.g., line adds/changes/deactivations, number porting, device/SIM swaps, eSIM activations, IMEI/SIM tracking).
• Monitor and optimize rate plans, pooled data, features, and international roaming; recommend changes to minimize cost while meeting business needs.
• Perform monthly billing reconciliation (usage anomalies, overages, credits/disputes), cost allocation, and reporting; partner with Finance and Procurement.
• Coordinate device procurement (corporate buying programs, upgrades, trade‑in/buyback, warranty/insurance) and maintain accurate inventories.
• Ensure regulatory and emergency services readiness (e.g., E911 records where applicable), fraud prevention (SIM/eSIM security), and loss/theft controls.
• Maintain carrier portals, account hierarchies, and user permissions; document processes and KPIs (cycle time, cost per line, optimization savings).

3) Security, Compliance & Access (Implementation)

• Participate in security incident response for mobile threats (phishing, lost/stolen devices); execute remote lock/wipe and evidence preservation.
• Contribute to audit, risk, and compliance activities (SOX, PCI, privacy) by maintaining accurate records and consistent controls.

4) Service Delivery & End‑User Experience

• Deliver high‑quality deskside/remote support for executives and front‑line staff; prioritize critical operational roles.
• Maintain and continuously improve SLA/OLA performance (response, restore, request fulfillment); publish support playbooks and knowledge articles.
• Provide VIP/mission‑critical support during operations, travel, and events, including on‑call rotation in a 7x24x365 environment.

5) Asset, Inventory & CMDB

• Track mobile assets end‑to‑end (request → deployment → in‑service → repair → decommission/sanitation) and maintain accurate CMDB and stock levels.
• Reconcile device inventory with carrier billing and MDM records; remediate orphaned lines/devices.

6) Projects & Continuous Improvement (Execution)

• Support mobile‑related projects (iOS updates, app rollouts) by executing tasks under guidance, participating in UAT/pilots.
• Recommend process improvements and self‑service opportunities; update SOPs/KBs to reduce repeat tickets and improve reliability (no custom MDM engineering or scripting expected).
• Evaluate new devices and accessories; document results and provide feedback into standards.

7) Documentation & Knowledge Management

• Create and maintain standard operating procedures (SOPs), runbooks, and end‑user guides with inclusive, plain language.
• Publish and maintain knowledge base articles for the Service Desk and end users; deliver targeted training where needed.

8) Vendor, Carrier & Stakeholder Management

• Build strong partnerships with carriers, OEMs, and MDM vendors; manage escalations and service requests to resolution.
• Collaborate with Security, Networking, Procurement, Finance, HR, and Business Operations to align mobile services with business outcomes.
• Track and report KPIs (ticket volume, MTTR, compliance rate, device health, cost per line, optimization savings) and drive data‑informed decisions.

9) Mentorship & Team Development

• Mentor associate and mid‑level analysts on iOS/iPadOS support workflows, MDM usage, and carrier processes; contribute to cross‑training and skill growth.
• Promote a culture of safety, inclusion, and continuous learning.

Note: This list is not exhaustive; additional duties may be assigned based on business needs.

QUALIFICATIONS

Education

• Associate’s degree in Information Technology or a related field; or equivalent practical experience.

Work Experience

• 4–6 years in enterprise end‑user support with at least **3 years focused on iOS/iPadOS enterprise **support.
• Required: Enterprise MDM experience, Preferred: Experience with VMware Workspace ONE supporting large‑scale iOS fleets.
• Carrier account administration and telecom expense management (activations, ports, plan optimization, billing reconciliation).

Knowledge, Skills, and Abilities (KSAOs)

• Deep knowledge of iOS/iPadOS end‑user and admin features (managed apps, per‑app VPN, app configs, managed open‑in, DLP, device compliance) with an emphasis on support and implementation.
• Working knowledge of MDM platforms to apply existing profiles/policies, assign apps, troubleshoot scoping/compliance, and escalate engineering issues appropriately.
• Familiarity with Apple Business Manager (Apps & Books, Managed Apple IDs, Automated Device Enrollment) and related support workflows.
• Practical understanding of carrier services: SIM/eSIM lifecycle, IMEI tracking, number assignment/porting, international roaming, and cost controls.
• Data analysis for telecom billing reconciliation (Excel/Sheets, pivot tables, lookups) and KPI reporting.
• Excellent communication, customer service, and stakeholder management; ability to explain technical topics in plain language.
• Basic scripting/reporting familiarity is a plus (e.g., exported reports, simple data cleanup); no custom MDM scripting required.
• Knowledge of ITIL practices (incident, problem, change, request, CMDB/asset).
• Ability to lift and carry mobile equipment/shipments (up to ~20 lbs).

Certifications (Preferred)

• Apple Device Support/Deployment certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) or equivalent.
• VMware/Omnissa VCP‑DWS (preferred).

WORKING CONDITIONS

• Supports a 7x24x365 operation with occasional after‑hours work and on‑call rotation.
• May require limited travel for deployments, vendor meetings, or training.

Role: Technical Support Specialist - Laptop Device Refresh

Location: Enon OH - Onsite

Duration: 12 months, with possible extensions

Pay rate: W2 Only, No Third Party/No C2C as required by client

Required skills / experience:

• Assist with imaging/staging/syncing for each of the following devices: 550 HP640 G10 devices, 140 Surface devices
• Access Customer’s Service Now to review/update user assets to perform the Services
• Pack devices for shipment in a manner that at all times protects it from loss, damage, and electrostatic discharge, and otherwise preserve, package, handle and pack the devices in conformance with good commercial practice, applicable legal requirements, and company's standards and requirements.
• Label for pickup or boxing for shipment.
• Utilize applications, system monitoring tools, and diagnostic software to analyze and resolve hardware, software, and network-related issues.
• Troubleshoot point-of-sale (POS) systems, payment terminals, networking equipment, and other store technologies, ensuring minimal disruption to business operations.

Please send resume ASAP.

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Defense, Space & Security (BDS) organization is seeking an Engineering Technical Support Tech (Associate and Mid-Level) to join the B-1B Full Scale Fatigue Test team located in Tukwila, Washington.

A successful member of this team will be responsible for managing paper and digital engineering documentation related to inspections and repairs for the Bombers B-1B Full Scale Fatigue Test program.

Position Responsibilities:

• Compiles, analyzes, develops and formats data by utilizing engineering standards, processes and computational tools to provide documentation that assists in the development of engineering life cycle products, services and processes.
• Analyzes documentation/products to verify regulatory conformance and contractual compliance.
• Maintains and improves products (e.g., engineering data, spreadsheets, and documentation), processes and services to ensure consistent quality of data used to accomplish engineering tasks.
• Creates and maintains design documentation by using company/industry standards to communicate the end product to customers.
• Develops and maintains engineering related user documentation to support the design of engineering systems. 
• Maintains libraries to ensure accurate data collection for internal and external customers
• Manages test hardware inventory, documentation and places orders for replacement hardware and materials in support of test execution as required
• Organizes data for weekly, monthly, and annual engineering reports and test readiness reviews

This position is expected to be 100% onsite.  The selected candidate will be required to work onsite in Tukwila, Washington.

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start may be required.

Basic Qualifications (Required Skills/Experience):

• 1 or more years of related work experience
• Excellent organization and documentation skills
• Excellent written, verbal communications and presentation skills
• Exceptional attention to detail
• Demonstrated ability to learn new processes quickly
• Skilled with MS365 office suite including Power Automate and Azure Dev Ops
• Strong desire to work with digital and paper engineering documentation

Level 2 Preferred Qualifications (Desired Skills/Experience):

• 3 or more years' related work experience or an equivalent combination of education and experience
• General understanding of Aircraft structure and fasteners
• Can write code, scripts and macros in various programming languages, VBA & Python preferred but additional languages a plus
• Skilled at database development and can manage existing databases and develop new database tools using SQL
• Experience managing and organizing large libraries of digital and paper engineering documents
• Understands machine learning tools and is skilled at creative applications of machine learning tools to accelerate engineering activities
• Skilled at digital automation of processes using Python, VBA, powershell or other coding languages

Level 3 Preferred Qualifications (Desired Skills/Experience):

• General understanding of aircraft structure and fasteners
• General understanding of aircraft mechanical structures detail part drawings
• 5 years experience writing code, scripts and macros in various programming languages, VBA & Python preferred but additional languages a plus
• 3 years experience with database development and can manage existing databases and develop new database tools using SQL
• 5 years experience managing and organizing large libraries of digital and paper engineering documents
• 3 years experience using machine learning tools and is skilled at creative applications of machine learning tools to accelerate engineering activities
• 3 years experience performing digital automation of processes using Python, VBA, PowerShell or other coding languages

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Shift:

This position is for 1st shift.

Union:

This is a Union represented position

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Summary Pay Range Associate: $56,950 - 77,050

Summary Pay Range Mid-Level: $68,850 - 93,150

Applications for this position will be accepted until Mar. 23, 2026

Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Export Control Details:

US based job, US Person required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Security Clearance

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Responsibilities岗位职责：

1.为全球储能项目和客户提供应用支持，主要是在美洲地区。

2.储能市场和竞争对手研究和产品规划

3.产品和技术文档的起草、翻译、优化和管理。

4.为技术、销售、服务同事和客户提供技术培训。

5.收集产品优化和改进建议。

6.其他与该职位相关的工作。

1. Application support on energy storage projects and customers globally, mainly in North Americans region.

2. Energy storage market and competitor research and product planning

3. Product and technical documentation drafting, translation, optimization, and management.

4. Technical training for technical, sales, service colleagues, and customers.

5. Collecting suggestions for product optimization and improvement.

6. Other jobs and work related to this position.

Job Requirement 任职要求：

1.Major in electrical, at least a bachelor's degree is necessary;

2.2+ years of experience in a related BESS function or area of specialization;

电气专业，至少需要学士学位；-2年以上相关储能专业领域工作经验；

ob Title: Automation Engineer/Technical Lead

Location: Foster City, Onsite (5 days a week)

Duration: Long Term Contract

Notes: Minimum of 3-5 years of experience administering or integrating process control systems, specifically. Rockwell FactoryTalk-based systems and/or Inductive Automation's Ignition based systems. Experience interfacing with PLCs, SCADA, or historian systems.

Job Summary:

We are looking for an experienced professional who will be responsible for administration of Rockwell FactoryTalk-based process control systems and Inductive Automation's Ignition-based process control and environmental monitoring systems. The candidate should have hands-on experience deploying, configuring, and troubleshooting these systems in a Good Manufacturing Practice (GMP) environment, with a good understanding of FDA regulations. This role focuses on deploying system updates, administering system security, resolving technical issues, and ensuring system reliability under the direction of a System Manager.

Key Responsibilities:

• Perform periodic system maintenance activities such as System Maintenance, Server Maintenance, System Audit Trail Review, User access reviews and coordinating with IT and drive completion of server maintenance.
• Monitor system performance, identifying bottlenecks and working with system manager to implement solutions to optimize system UI/UX. Perform periodic system health checks.
• Validate compatibility of OS patches with the application and co-ordinate with IT for installation of patches and perform post-patch verification testing on a periodic basis.
• Work with the System Manager to evaluate application patches on a periodic basis, perform installation of approved patches and assist Validation Engineers in regression testing following patch installation.
• Administering system security and access control such as creating, managing and updating user accounts within the system environments per applicable procedures.
• Collaborating with the System Manager to create and maintain training content and provide training to users requesting access.
• Troubleshoot and resolve hardware, software issues and collaborate with IT to resolve network-related issues impacting system availability and performance.
• Provide technical support during change management and assist automation engineers and/or system integrators in deploying changes to systems.
• Provide technical support for validation engineers performing annual backup and restore testing as well as disaster recovery testing.
• Assist validation engineers in installation, operational and performance testing as well as perform IQ/OQ/PQ testing, when required.

Qualifications and Skills:

• Bachelor's degree in computer science, Engineering, Industrial Automation, Information Technology, or a related field (or equivalent experience).
• Minimum of 3-5 years of experience administering or integrating process control systems, specifically. Rockwell FactoryTalk-based systems and/or Inductive Automation's Ignition based systems. Experience interfacing with PLCs, SCADA, or historian systems.
• Excellent communication skills and the ability to work collaboratively with technical and non-technical teams.
• Experience deploying and configuring systems in a production environment. Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.
• Demonstrated experience working in a GMP-regulated environment with a thorough understanding of FDA regulations (e.g., 21 CFR Part 11).
• Familiarity with system validation, change control, and documentation practices in a regulated setting.
• Experience in authoring and executing change control for implemented GMP systems.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Keen attention to detail and a commitment to maintaining compliance with regulatory standards.

Preferred Skills:

• Relevant certifications (e.g., Rockwell Automation, Ignition, or similar) are highly desirable.
• Proficiency in operating system administration (windows and Linux), network administration, Python scripting, or automation is a plus.

The salary range provided for this contract role represents our good faith estimate for this position. Within the range, individual offers will vary based on the selected candidate's experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package.

I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Technical Project Manager (TPM) has three main responsibilities:

1. Project Manage all technical tasks during implementation and upgrades.
2. Install and configure servers and the Care Logistics applications in Amazon Web Services (AWS) and on premise.
3. Perform technical operations and oversee availability, performance, and supportability of our observability infrastructure.

The TPM acts as the project manager and liaison between Care Logistics and the customer for all technical activities. The TPM is responsible for coordinating the system configuration, sizing, ordering, and installation while technically engineering and managing the integration of Care Logistics solutions. They work closely with Solutions Delivery and customer resources in support of organizational objectives. Solutions Delivery functions include project delivery tasks such as solution sizing, technical project planning, customer guidance, system installation, system validation, system testing, technical training, and support of technical onsite events. The TPM facilitates DevOps functions between development and the Solutions Delivery teams to ensure technical operations are correctly executed, effectively communicated, and continuously improved.

ESSENTIAL RESPONSIBILITIES:

Solutions Delivery Functions

• Delivery components of customer project tasks which include:
• Assist with the design and implementation of new technologies
• Assist with the sizing of customer systems
• Train new employees on all aspects of the role
• Considered a Subject Matter Expert for all aspects of the technology and project delivery
• Install and troubleshoot software, hardware, and services necessary to support Care Logistics solutions
• Lead the engineering of hospital customer’s technical solutions
• Lead, plan, organize and drive the design, testing, and implementation of Care Logistics software solutions and related advisory services
• Educate customer on technical aspects of the Care Logistics system
• Interface with service and hardware system vendors to build and configure systems
• Participate in onsite customer events, including technical go-live
• Technical Operations and Observability:
• Manage alert and monitoring configuration
• Collect, aggregate, and visualize metrics to provide actionable insights
• Advise right-sizing of AWS infrastructure resources to optimize cost and performance
• Manage incident response
• Provide insight to Cloud Center of Excellence
• Additional tasks which include:
• Provide primary technical support for project team members
• Provide Tier 2 level support for Care Logistics Support team
• Create and maintain internal environments for use by Care Logistics Client Engagement team
• Create Knowledge Base articles and other technical documentation for use by Care Logistics employees and customers
• Define and maintain a clear, concise documented process for the implementation and integration of the system
• Collaborate with teammates to troubleshoot and maintain existing application modules
• Participate in DevOps initiatives to improve products and operations

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:

REQUIRED

• Bachelor’s degree in Computer Information Systems or equivalent experience
• PMP certification and/or equivalent experience
• 2-4 years hands on experience using Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
• 2-4 years of monitoring systems experience using tools such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
• 4-6 years demonstrated project management experience
• Advanced operation and maintenance of Linux (Red Hat Operating System)
• Demonstrated advanced analytical and troubleshooting skills
• 3+ years integrating software/hardware systems in client-server and cloud environments
• Proven organizational and delivery skills

DESIRED

• AWS certification desired
• Automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
• Operational best practices related to systems operation and maintenance in on-premises and AWS production environments
• Industry standard application/applet containers such as Tomcat
• PostgreSQL and Aurora Databases (installation, configuration, and operation)
• Production High availability server environments
• Complex hardware and software installations
• Management of enterprise reporting tools and/or related technologies
• Project delivery, operations, and support using DevOps and/or Agile methods
• Support leadership experience
• Use of ticketing systems such as JIRA and/or related incident management tools such as OpsGenie
• Comprehension of related scientific and technical journals, abstracts, financial reports, and legal documents.
• Preparation of articles, abstracts, editorials, journals, manuals, and critiques.
• Preparation and delivery of comprehensive presentations, participation in formal debate, extemporaneous communication, and professional communication before an audience.
• Professional certifications in related industry skills such as DBMS, CISSP, ITIL, Agile, and Lean are a plus

KNOWLEDGE, SKILLS, AND ABILITIES:

• Develop strong and productive working relationships with others
• Form strong team bonds and enhance team performance
• Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities
• Cope with rapidly changing information in a fast-paced environment
• Proven communication, interpersonal, analytical, and organizational skills
• Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project
• Work both independently and as a member of the implementation and support team
• Manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external
• Quickly identify and resolve issues
• Quickly understand complex concepts
• Excellent oral and written communication skills
• Excellent customer management skills
• Above average observational skills to collect data and validate information
• Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs.
• Effectively represent Jackson Healthcare/Care Logistics values and principles in decision-making and actions
• Support leadership and/or project management
• Excellent troubleshooting skills
• Excellent organizational and delivery skills
• Install, configure, and manage hardware and software in AWS and on-premises environments
• Provide specifications for system hardware and AWS service requirements
• Implement complex system solutions involving multiple technologies
• Control and implement complex system and application feature configurations
• Troubleshoot complex system and technical issues
• Read and understand system and application logs
• Proven ability to communicate and teach complex technical concepts to less technical resources
• Excellent communications and interpersonal skills, as well as analytical and problem-solving skills
• Excellent documentation skills

REQUIRED KNOWLEDGE

• Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
• Monitoring systems such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
• In-depth knowledge of Linux (Red Hat Operating System) concepts and operations in a production environment
• VMware, Web servers, DBMS, Reporting and analytic tools
• Project Management Methodologies
• Advanced PC knowledge including proficiency with MS Outlook, Word, Excel, and PowerPoint

DESIRED KNOWLEDGE

• Knowledge automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
• Understanding of high availability server environments
• Hardware and software installation techniques
• Healthcare Information Systems
• Enterprise reporting tools
• DevOps and Agile methodologies related to project delivery, operations, and support
• Ticketing systems such as JIRA and related incident management tools (such as OpsGenie)

TRAVEL REQUIREMENTS & WORKING CONDITIONS:

• 10-80% travel required
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell
• The employee must frequently lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus