Technical Support Examples Jobs in Usa

DMF Lighting is a fast-growing leader in the lighting industry, always hard at work engineering what comes next. We have an exciting opportunity in our customer solutions department for a Technical Product Support Specialist.

• Pay range is $20-35/hr (based on skills/knowledge/experience)
• Location: onsite in Carson, CA

Job Description:

• Serve as the first point of contact for technical inquiries via phone, email, live chat, or a ticketing system.
• Troubleshoot and resolve basic product issues related to installation, configuration, and performance for products such as LED fixtures and lighting control systems.
• Provide pre- and post-sales technical support to sales teams and end-users.
• Document customer interactions, troubleshooting steps, and resolutions clearly and accurately within a ticketing system.
• Escalate complex or unresolved issues to engineering teams and track their progress until resolution.
• Maintain and update internal knowledge base articles and documentation for common issues and solutions.
• Identify errors or omissions in customer facing documentation and work with relevant departments to resolve or improve.
• Stay up-to-date with new product launches, technical specifications, and industry standards by participating in regular training sessions.
• Assist with other technical and product-related tasks as assigned, such as creating wiring diagrams or conducting customer training.
• Assist with onsite customer service visits if required.

Requirements:

• Education: Associate's degree or technical school certification in a related field (e.g., electronics, electrical technology) is preferred.
• Experience: 1+ years of experience in a customer-facing role, preferably in a technical support, customer service, or inside sales position.
• Technical knowledge: Basic understanding of electrical systems, LED lighting, and common troubleshooting techniques is highly desirable. Experience with lighting control systems (e.g., DMX, 0-10V, smart home controls) is a plus.
• Customer service skills: Proven ability to provide excellent service and maintain a positive, patient, and professional attitude, especially during stressful situations.
• Communication: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Problem-solving: Strong analytical and diagnostic skills with keen attention to detail.

Company Description

DMF Lighting designs and builds industry-leading LED downlighting that sets the standard for flexibility, performance, and quality. Founded over 30 years ago, DMF has grown into a leader in the lighting industry, driven by a passion for innovation and customer service.

Our in-house engineers constantly push the boundaries of lighting, delivering products that combine exceptional performance with beautiful design. At DMF, we believe in a collaborative, forward-thinking culture that empowers our team to bring creative ideas to life and make a lasting impact. If you’re looking for a company where creativity and innovation are part of the DNA, DMF is the place for you.

DMF Lighting is proud to be an Equal Opportunity Employer.

Job title: IT Technical Transition Manager

Location: Detroit, MI 48202 (Hybrid)

Duration: 12+ Months

Interview mode: Webcam

** Local to Michigan candidate required**

Required skills:

• IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams
• IT management (3-5+ years)
• Technical program management (3-5+ years)
• Application or infrastructure operations leadership (3-5+ years)

Job description:

The position will function as the IT Technical Support Transition and Knowledge Transfer Manager in support of the Labor & Economic Opportunity (LEO), Unemployment Insurance Agency (UIA) Solution Program. This is a large scale, complex IT modernization project with high visibility in the State of Michigan’s IT Investment Portfolio. The IT Technical Support Transition and Knowledge Transfer Manager will work with Agency Services team to coordinate/facilitate the specific activities within their realm of responsibility that includes IT technical support transition in all program areas. This role will help define, schedule, control, and adjust all IT transition tasks of the project. This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.

Gastite delivers innovative solutions through our core values of safety, quality, people, and customers. We commit ourselves to ensure inclusion, integrity, and excellence as we prosper in all aspects of our business.

Primary Responsibilities:

The Technical Service Engineer is based in the Portland office and serves as the primary liaison between internal teams and field personnel. This role ensures timely and effective technical support, training, and compliance across all customer-facing activities. The position requires strong organizational skills, technical expertise, and the ability to manage multiple priorities in a fast-paced environment.

Approximately 60–70% of work will be office-based, focusing on coordination and documentation, while 30–40% involves travel to customer sites for hands-on training, troubleshooting, and investigations.

Coordination & Dispatch:

• Act as the central hub for organizing and scheduling field support activities.
• Coordinate with Applications and Sales teams to ensure timely response to customer needs.
• Manage dispatch logistics and prioritize urgent requests in collaboration with leadership.

Technical Support & Communication:

• Serve as the first point of contact for field technicians, providing guidance and solutions.
• Document and summarize all technical communications for internal review and knowledge sharing.
• Analyze recurring issues and implement corrective actions to reduce repeat problems.

Data Management & Reporting:

• Maintain detailed call records and service logs for historical analysis and trend identification.
• Prepare reports highlighting common issues, resolutions, and recommendations for process improvement.

Compliance & Standards:

• Ensure all activities adhere to relevant codes, safety regulations, and compliance standards.
• Support internal audits and contribute to maintaining certification requirements.

Cross-Functional Collaboration:

• Work closely with Engineering, Quality, Procurement, Customer Service, and Operations teams to address product failures, design changes, and R&D initiatives.
• Provide feedback from the field to influence product development and quality improvements.

Training Development & Delivery:

• Design, update, and manage training modules for internal staff and external customers.
• Conduct in-person and virtual training sessions to ensure proper product installation and usage.

This role demands extensive product knowledge, practical mechanical skills, and familiarity with plumbing and HVAC/R industry practices. The Technical Service Engineer acts as a critical link between the company and its customers, ensuring technical excellence and customer satisfaction.

Skills Required:

• Mechanical Aptitude
• Microsoft Office and CAD software
• Strong communication skills
• HVAC/R and plumbing, contracting, and industry experience
• Frequent domestic travel required, infrequent international travel

Education & Experience preferred:

• AS Engineering or equivalent through relevant work experience
• 2-6 years of relevant experience with HVAC/R

This list of duties and responsibilities is not intended to be exhaustive. As business needs change, additional duties or responsibilities may be added or removed. Gastite employees are expected to be team players and have a willingness to assist in other tasks on an as-needed basis. 

Technical Support Specialist (Apple background)

Location: Cupertino, CA – office-based

Salary: US$145-205K plus excellent benefits package

Employer Overview

Our client is a high-tech enterprise specialising in functional new materials, with end-to-end capability across R&D, manufacturing and sales of composite functional materials/devices and electronic traceability products. Its products support consumer electronics and new energy applications (including automotive and photovoltaics), enabling bonding and fastening plus functions such as thermal management, conductivity/insulation, EMI shielding, flame retardancy, and protection.

Key Requirements

We are looking for a technically strong, customer-facing specialist with proven Apple supply chain exposure in materials, die-cutting and assembly within the 3C sector, able to operate as both technical support and a commercial opportunity finder.

Must-have skills and experience:

• 5+ years’ experience in PD/RD and Technical Support (TS) relating to materials, die-cutting and assembly for Apple projects in the 3C field.
• Strong knowledge of materials and die-cut product performance / process.
• Fluent English (able to use English as the working language).
• Strong interpersonal skills – able to work effectively in a multicultural environment.
• Willingness to travel internationally as required.
• Clear thinking with strong market insight, problem-solving ability, and the drive to build deep customer links that translate into opportunities.
• Master’s degree or above, from a top 500 global university, in Mechanical Engineering, Electronic Engineering, Chemical Engineering or Polymer Science.

Role & Responsibilities

As a Technical Support Specialist, you will provide customer-facing technical support while partnering internally to deliver differentiated materials solutions for strategic accounts.

Your responsibilities will include:

• Providing materials/solutions to customers and delivering technical support to strategic customers.
• Identifying new opportunities within existing accounts, introducing relevant products and services to potential customers, and supporting new customer development.
• Acting as a project manager – coordinating activities between customers and internal teams.
• Collecting competitive intelligence from the market and feeding insights back to internal stakeholders.
• Working closely with internal technical teams / R&D to define unique solutions for each customer.
• Completing other tasks assigned by senior leadership.

JOB SUMMARY

Master Technology Group (MTG) specializes in designing, installing, and servicing commercial property technologies across local and national markets.

The A/V Technical Systems Designer will act as a Subject Matter Expert (SME) for various A/V-related projects and systems to provide our customers and staff with diverse A/V and IT-related technical support.

This position requires a thorough knowledge of audio-visual technologies and familiarity with IP networking. Additional skills required include proficiency in drawing and design software, technical writing, programming, training, and customer service.

Job responsibilities will range from pre-sales design and sales assistance, installation and commissioning, customer training, and post-install support.  

The A/V Technical Systems Designer will report to the A/V Department Manager.

KEY DUTIES AND RESPONSIBILITIES

• Assist with gathering accurate client business requirements and site specifications
• Discuss alternate options with customers to ensure they will receive the desired functionality
• Create Design, Bill of Materials (BOM), and Scope of Work (SOW) using Bluebeam, Excel, Word
• Create line drawings, schematics, and rack elevations as needed
• Provide remote and on-site troubleshooting support to customers
• Perform site surveys with Account Managers
• Attend sales calls as a SME
• Help create and present proposals
• Establish trusted relationships with customer contacts
• Participate in kickoff/design review meetings with Project Managers and designated field staff
• Perform job site walkthroughs and quality control checks
• Provide technical guidance and support to on-site Technicians and Installers
• Develop test plans and demo environments to ensure full functionality and integration of a variety of equipment
• Coordinate customer network requirements with the customer and the Project Manager
• Schedule and perform customer training on the new system(s)
• Create as-built documentation in AutoCAD or Bluebeam
• Provide excellent customer service and maintain strong professional relationships with our clients, fellow employees, Local Service Providers, and vendors
• Provide timely and accurate communications to clients, fellow employees, partners and vendors
• Stay current with industry trends, technologies, and products

QUALIFICATIONS

• 7+ years of A/V-related experience and 3+ years of A/V design experience
• Strong knowledge of network topology and the ability to perform, communicate, or coordinate basic network configurations
• Strong knowledge of audio-visual system integration in Windows OS and Microsoft O365 environments
• Installation and design experience with:
• Meeting room A/V systems (Q-SYS, Crestron, Logitech, Yealink)
• Overhead paging (Atlas IED, Biamp)
• Sound masking (Cambridge, Atlas IED)
• Digital signage (BrightSign)
• Room scheduling (Logitech, Crestron, Yealink)
• Proven business development and customer service skills
• Strong technical writing skills
• Well organized, accurate, and attentive to detail
• Strong time management, problem-solving, and decision-making abilities
• Computer proficiency in a Windows environment using MS Office (Outlook, Excel, Word, Visio, PowerPoint), CAD, Bluebeam, and other technical programs
• Strong written and oral communication skills
• Exceptional interpersonal skills
• AVIXA CTS certification preferred

PERFORMANCE MEASUREMENTS

• Demonstrates understanding and execution of all key duties and responsibilities
• Shows consistent effort, enthusiasm, and follow-through in performing all aspects of the role
• Meets expected levels of responsiveness, communication, customer satisfaction, and deliverable quality
• Completes assignments within required timeframes and meets project deadlines
• Demonstrates strong judgment in analysis, problem-solving, and decision-making
• Communicates clearly and effectively, both verbally and in written form
• Maintains strong working relationships and contributes positively to a team environment
• Demonstrates reliability in meeting commitments, deadlines, attendance, and punctuality

Aligns with and consistently demonstrates MTG’s Core Values:

• People First: Demonstrates humility, helpfulness, and genuine care for others
• Above and Beyond: Exhibits a “whatever it takes” mindset, actively contributing beyond minimum expectations
• Sense of Urgency: Responds promptly and diligently to organizational and client needs
• Team Player: Demonstrates respect, support, and collaboration, sharing expertise generously
• Do the Right Thing: Operates with honesty, integrity, transparency, and strong ethical standards

COMPENSATION AND BENEFITS

Base Salary $95k - $105k+

Car Allowance 

Phone Stipend

Medical, Dental & Vision Insurance

401k Match (50% match up to 6% of salary)

PTO

10 Company Paid Holidays

Nice Healthcare – Company-provided

Life Insurance – Company-provided

STD / LTD – Company-provided

Annual Bonus Eligibility

Employee Referral Bonus Program

Development Opportunities

Master Technology Group is proud to be an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 1

Location: United States; Atlanta

Experience: Associate Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Customer Engagement & Support

• 
  
• Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
  
• Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
  
• Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
  
• Provides accurate and timely case updates in alignment with incident severity and communication standards.
  
• Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
  

Case Ownership & Management

• 
  
• Manages assigned support cases through resolution with appropriate guidance and escalation.
  
• Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
  
• Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
  
• Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
  
• Performs log review and configuration analysis to support root cause identification.
  

Technical Problem Solving & Analysis

• 
  
• Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
  
• Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
  
• Identifies patterns in recurring issues and raises observations to senior team members for review.
  
• Contributes to internal knowledge base articles and documentation to improve support efficiency.
  
• Shares learnings and troubleshooting approaches with the team to build collective knowledge.
  

Product & Domain Knowledge

• 
  
• Demonstrates working knowledge of supported products and underlying technologies.
  
• Resolves routine and moderately complex technical issues within assigned product areas.
  
• Applies product knowledge to evaluate customer environments and configurations with guidance.
  
• Supports customers with standard deployment, configuration, and operational recommendations.
  
• Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
  

Escalation & Incident Support

• 
  
• Follows established escalation procedures to ensure timely resolution and appropriate visibility.
  
• Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
  
• Assists in building and maintaining lab environments as needed to support issue diagnosis.
  

Collaboration & Continuous Improvement

• 
  
• Participates in team knowledge-sharing sessions and enablement activities.
  
• Provides feedback on tools, documentation, and processes to improve support effectiveness.
  
• Collaborates with cross-functional teams as needed to support customer outcomes.
  
• Supports ongoing initiatives to improve workflows, consistency, and customer experience.
  

Minimum Qualifications, Education, and Skills

• 
  
• Bachelor's degree or equivalent practical experience.
  
• 1-3 years of technical support or engineering experience in a customer-facing environment.
  
• Ability to manage multiple support cases with guidance while maintaining service quality.
  
• Strong written and verbal customer communication skills.
  
• Demonstrated commitment to customer satisfaction and continuous learning.
  
• Experience with log analysis and troubleshooting fundamentals.
  
• Working knowledge of database fundamentals, including basic SQL queries.
  
• Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

Position Overview

The Sr. Specialist- Trainer, Technical and Electrical provides technical support and leads the design and delivery of training programs for TEGG franchises. This role identifies training objectives through needs analysis and addresses skill gaps.

Essential Duties

Training Development & Delivery

• Design and conduct technical training programs (classroom, on-site, webinars).
• Create training materials, agendas, and instructor guides.
• Develop hands-on lab experiments and simulations.
• Administer written exams and assess certification requirements.
• Mentor instructors and ensure consistency of course content.

Technical Standards & Support

• Maintain and update electrical maintenance procedures per industry standards.
• Research new technologies and implement updated standards.
• Provide technical support to the contractor network.
• Ensure compliance with safety requirements and ISO 9001 standards.

Program & Vendor Management

• Assist with National Vendor Program negotiations.
• Update Confidential Manuals and pricing for new contractors.
• Investigate value-added services for network differentiation.

Customer & Network Engagement

• Participate in client presentations and maintenance agreement development.
• Support smooth transitions between sales, administration, and operations.

Specialized Responsibilities

• Create and update Infrared Category 1 & 2 training materials (BINDT/ASNT standards).
• Conduct IRT Category I & II courses as a certified tutor.
• Maintain valid ASNT and/or BINDT Infrared Level II certification.

Requirements

• Experience: 10 plus; years in Electrical Testing (energized/de-energized); OSHA/NFPA electrical qualification; prior electrical training experience required.
• Certifications: Infrared (ASNT/BINDT Level II), Ultrasonic, NETA/NICET, ASN T Level III preferred.

Additional Desired Certifications:

• Journeyman Electrician, OSHA Instructor, Level II/III Infrared, Ultrasound, Electrical Power Testing, NFPA training, CESCP/CEST/CESW Safety Certificate.

Additional Desired Certifications:

• Journeyman Electrician, OSHA Instructor, Level II/III Infrared, Ultrasound, Electrical Power Testing, NFPA training, CESCP/CEST/CESW Safety Certificate.

Pay: $74,200 - $137,800

The pay listed is the salary range for this position. Any specific offer will vary based on the successful

applicants education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABMs benefits, visit ABM 2026 Employee Benefits | Staff & Management

About Us

ABM (NYSE: ABM) is one of the worlds largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, youll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether youre looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at ABM does not accept unsolicited resumes.

For more information, visit 500

About Us

Required

Preferred

Job Industries

• Other

Are you passionate about technology and enjoy using it to support high-stakes litigation? Do you thrive on troubleshooting, managing trial presentation tools, and ensuring attorneys have the technology they need to succeed in the courtroom? Join a law firm celebrated for its victories against some of the largest corporations in the world—led by a Managing Partner whose story is even the subject of an upcoming movie.

As our Tech Support & Trial Technology Specialist, you will play a key role in supporting the technology that powers our legal team. You’ll ensure courtroom and office technology runs smoothly, assist attorneys and staff with technical needs, and help optimize tools and processes that support litigation. Your work will help maintain efficiency, reduce disruptions, and ensure our team is fully equipped for successful case preparation and trial.

Founded in Los Angeles, California in 1985, Wisner Baum has built a distinguished reputation for pioneering legal breakthroughs, holding major corporations accountable, influencing public policy, and raising awareness on critical safety issues. With over $4 billion in verdicts and settlements, our extensive trial experience spans a broad range of practice areas, making us leaders in the field.

Outcomes You’ll Achieve

• Provide reliable day-to-day technical support to attorneys and staff, resolving hardware, software, and network issues quickly to minimize downtime and maintain productivity.
• Ensure seamless technology setup and support for trials, hearings, depositions, and presentations, including courtroom AV equipment, presentation software, and remote conferencing tools.
• Maintain and troubleshoot workstations, laptops, mobile devices, printers, and other office technology to ensure consistent performance across the organization.
• Support trial teams by preparing, testing, and managing trial technology such as presentation systems, exhibit displays, video playback, and document presentation tools.
• Monitor and maintain system functionality, escalating issues when necessary and coordinating with IT vendors or internal teams to ensure timely resolution.
• Document support requests, solutions, and procedures to improve response times and maintain an organized support process.
• Assist with technology training and guidance for attorneys and staff to ensure effective use of software, trial presentation tools, and office technology.
• Help maintain a secure technology environment by following cybersecurity best practices, protecting sensitive information, and adhering to firm policies.

What You Bring to the Table

• Education and Experience: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on technical support experience.
• Technical Support Experience: Experience providing help desk or desktop support in a professional environment, preferably in a legal or litigation setting.
• Trial Technology Support: Familiarity with trial presentation software (such as TrialDirector, OnCue, Trial Pad or similar tools), courtroom AV systems, and legal technology workflows.
• Technical Skills: Strong troubleshooting skills with Windows and Mac systems, Microsoft 365, networking basics, printers, conferencing tools, and audiovisual equipment.
• Problem Solving: Ability to diagnose and resolve technical issues quickly under time-sensitive situations, including during active trials or presentations.
• Communication: Strong interpersonal and communication skills with the ability to assist attorneys and staff in a clear, professional manner.
• Organization and Adaptability: Ability to manage multiple support requests, prioritize urgent issues, and adapt in fast-paced legal and trial environments.

What’s Its In For You

• Great Company Culture. We pride ourselves on our exceptional culture where your growth is not just encouraged, but actively invested in. We know that when our team members thrive, our firm thrives, and allows us to have a positive impact on our world.
• Making an Impact. We know that each and every team member plays a pivotal role in our mission. We recognize that investing in and empowering our team members leads to employees who are genuinely passionate about their work, which in turn maximizes their impact.
• Focused on your Growth. Our coaching, continuous feedback, and personalized development plans are designed to empower each team member to reach their full potential.
• Rest and Relaxation. We are committed to the well-being of our employees, and we understand the importance of a healthy work-life balance. To support this, we offer generous paid holidays, sick leave, and Flexible Time Off, so that our team members may step away from work when needed.
• Health Benefits. Our employees' physical and mental well-being is of utmost importance to us. That's why we offer comprehensive benefits that include medical, dental, and vision coverage, ensuring that you have access to quality healthcare. Additionally, we provide a 401(k) plan to help you secure your financial future.

Platinum Associates is seeking a motivated and driven Technical Business Manager to join our outside sales team, supporting the San Diego territory. This is an exceptional opportunity for a junior professional eager to build a long-term career in the dynamic world of semiconductors, system solutions, and contract manufacturing.

This role combines hands-on training, mentorship from experienced professionals, and exposure to executive-level customer engagement. You’ll gain real-world experience navigating complex sales cycles and delivering tailored solutions—not just products—to customers across diverse industries.

If you have a passion for sales, an interest in how technology shapes the world, and a drive to grow professionally, this is a powerful place to start.

From electric vehicles to medical devices, the semiconductor and electronics ecosystem powers today’s most transformative technologies. By entering this industry early, you’ll position yourself at the forefront of innovation and long-term growth.

At Platinum Associates, we don’t sell off-the-shelf products—we deliver customized, solution-based strategies that solve real business challenges. This role is designed for someone who is ready to learn, contribute, and grow within a team that values trust, expertise, and relationship-building.

• Cultivate and manage long-term customer relationships across the San Diego territory.
• Collaborate directly with customer executive teams, engineering, and procurement to design solution-driven sales strategies.
• Learn to navigate complex, high-value sales cycles with support from experienced mentors and supplier partners.
• Represent a diverse portfolio of offerings—including semiconductors, embedded systems, and contract manufacturing.
• Coordinate with leading suppliers and distribution partners to drive demand creation and provide technical support.
• Conduct professional client meetings and presentations with guidance from senior leadership.

• Bachelor’s degree (any discipline welcome—technical or engineering background is not required).
• Strong interest in technology, strategic sales, and solution-oriented thinking.
• Excellent communication and relationship-building skills across both technical and business functions.
• A proactive, coachable mindset with a desire to learn and grow.
• Based in or willing to travel throughout the San Diego region.

• A supportive, mentorship-driven environment focused on long-term success.
• Direct exposure to complex solution sales, strategic customers, and executive-level collaboration.
• Industry-leading training with a clear development path from junior to senior roles.
• Ownership over your territory, clients, and outcomes—your work will directly impact our success.
• The opportunity to represent best-in-class suppliers in one of the most critical industries of our time.

If you're ready to start a career that blends business strategy, technology, and relationship-building—this is your opportunity to learn from the ground up and grow into a trusted leader in an industry that never stops moving forward.

Job Summary

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket sales. Answers telephone calls, and responds to emails, right faxes and voicemails within prescribed service levels. Documents, tracks, and provides accurate and timely follow through to customer inquiries. Relies on experience and judgment to plan and accomplish goals.

Essential Duties and Responsibilities:

• Takes ownership of incoming calls from the end user community and provides one call resolution for ASSA ABLOY product lines.
• Properly enters customer information, documents and verifies customer orders, billing and shipping addresses for invoicing and tracking purposes.
• Responsible for follow-up on all issues, maintains quality assurance of tickets, monitors order status and backlogs for delayed orders.
• Performs front line troubleshooting of proprietary software for product lines and tests product hardware and software applications to resolve technical inquiries.
• Assigns tickets to the proper 2nd and 3rd level support teams, sales and field technicians.
• Escalates calls to appropriate departments and senior management as needed.
• Provides input on processes and assists with the development of standard operating procedures to gain efficiencies.
• Promotes Aftermarket Sales to contribute to revenue expectations of department and company.
• Assumes and performs other duties and responsibilities not specifically outlined herein.
• Projects a favourable image of ASSA ABLOY Hospitality, Inc. when interfacing with the outside community.
• Rotation of on-call phone and pager for products lines after hours and weekends.

Skill Requirements and Performance Criteria:

• Excellent phone and interpersonal skills with customers, peers and management
• Must be detail oriented, possess the ability to multitask, be able to organize and prioritize tasks and follow through on commitments.
• Technical aptitude to troubleshoot and analyze hardware and software issues.
• Adaptable to change

Education and/or Work Experience Requirements:

• 2 to 3 years customer service experience or Technical Support experience in a fast paced environments.
• 1 to 2 years Desktop Support or Networking knowledge is preferred.
• High School graduate/GED with some desktop and/or technical interface experience.
• Associate Degree in electronics, preferred or equivalent work experience.
• Some college level course work up to a 4 year degree is desired.
• Industry certification preferred.

Software and Technical Skills:

• Experience with MS Office - Suite, Windows Vista, Window 2003 Server and Windows XP.
• Network knowledge, preferred.
• Knowledge of Navision is a strong plus or familiarity with other ERP systems.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to talk, listen and speak clearly on telephone.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.