Technical Support Examples Jobs in Usa

ABOUT THE COMPANY:

True Religion is an urban casual lifestyle brand focused on high-quality denim, activewear, accessories, and more—for men, women, and kids. Founded in 2002, we shook up the Los Angeles denim scene by re-engineering the classic five-pocket jean with our signature Super T Stitch and iconic horseshoe detailing—now synonymous with bold, unapologetic style and the True Religion legacy. Driven by a relentless commitment to craftsmanship, we design with one goal in mind: to stand out from the crowd. We don’t just create denim—we give it attitude, authenticity, and individuality.

THE PURPOSE:

The Manager, Technical Design - Denim leads the technical design process for denim, ensuring products meet the brand’s fit, construction, and quality standards from concept through production. This role partners closely with Design, Product Development, and Production to translate creative vision into technically sound garments while managing timelines, resolving technical challenges, and maintaining consistency across collections. The Tech Design Manager also develops and leads the technical design team while ensuring operational excellence and alignment with brand standards.

THE ROLE (what you are accountable for):

• Lead the technical design process for denim products from concept through production, ensuring fit, construction, and finishing align with the design vision and brand standards.
• Partner with Design to translate creative concepts into detailed technical specifications, including measurements, patterns, and construction details.
• Create and maintain comprehensive tech packs, including specifications, construction notes, and quality requirements for vendors and factories.
• Lead fit sessions and communicate adjustments to Design, Merchandising, Product Development, and Production teams.
• Collaborate with Product Development and Production to ensure appropriate fabric, trim, and wash selections meet quality and performance standards.
• Troubleshot technical issues during development and production, including garment fit, fabric behavior, shrinkage, and construction challenges.
• Manage timelines across the technical design process to ensure milestones and delivery deadlines are met.
• Partner with factories and vendors to ensure clear communication, consistent processes, and adherence to brand standards.
• Maintain quality control and consistency across denim products and seasonal collections.
• Continuously identify opportunities to improve workflows, processes, and technical design execution.

YOU ARE:

A technical design leader with deep expertise in denim construction, fit, and garment development. You are highly detail-oriented and thrive in a fast-paced environment where you balance creative vision with technical execution. You are a strong collaborator who works closely with Design, Product Development, and Production teams to bring a product to life while maintaining quality and brand standards. Organized and solutions-oriented, you proactively address technical challenges and lead your team with a collaborative, accountable, and performance-driven mindset.

REQUIRED MINIMUM EXPERIENCE:

• 10+ years of experience in technical design or garment development, within denim or similar categories
• Strong understanding of denim fabrics, washes, finishes, and garment construction techniques
• Experience managing technical design timelines and coordinating cross-functional development processes
• Proficiency with technical design software such as Adobe Illustrator, CAD, or Techpacker
• Experience working with global vendors and factories across the production lifecycle
• Strong leadership, communication, and cross-functional collaboration skills

ADDITIONAL ROLE INFORMATION:

• Compensation: The anticipated base salary range for this role is $120,000 – $150,000. This is a full-time, exempt position. This range represents the low and high ends of the expected base salary range for this role based on the applicable location. True Religion reasonably expects to pay within this range in compliance with all applicable federal, state, and local laws. Actual compensation will be determined based on factors including relevant experience, skills, knowledge, and internal equity.
• Perks: We offer a mix of benefits and perks to support our employees at work and beyond, including health benefits, a 401(k) with employer match, merchandise discounts, commuter benefits, wellness & employee assistance programs, and more.
• Work Model: This role is based in El Segundo, CA and follows a hybrid work model, with an expectation of in-office presence on designated days to support collaboration and business needs.
• Employment Eligibility: Employment with True Religion is contingent upon meeting applicable employment eligibility requirements.

True Religion is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. Employment decisions are based on qualifications, merit, and business needs.

Applicable law requires employers to provide reasonable accommodation during the recruitment process. Please let us know if you require accommodation, and we will make appropriate arrangements.

In connection with your application and candidacy, True Religion may collect personal information such as your name, contact information, education history, and professional or employment background, as permitted by applicable law. Certain additional information (such as identification or payroll-related information) may be collected after an offer of employment is made or as required for onboarding, employment eligibility verification, or benefits administration. For more information about how we collect, use, and protect personal information, please review our Privacy Policy at California residents may review additional disclosures at

Job Title: Technical Program Manager

Location: Redmond, WA

Duration: 12 Months

Must-Have Skills

• Experience in effective project management working with vendors.
• Working with flexes, Bridget boards, design phase to OK2fab.
• Knowledge of program issue/ bug tracking and risk management.

Nice-to-have Skills

• Mandarin speaking candidates
• Direct experience in creating field matrixes with multiple configurations

Responsibilities:

• Work closely with across engineering, product management, architecture, industrial design, operations and other teams, driving and tracking the investigation, definition and delivery of next generation products.
• Create development, delivery and qualification strategies and schedules based on system and EE boards and flexes requirements, technical challenges, lead times and business needs.
• Manage communication within and between internal engineering and external vendor teams.
• Work with teams to set milestones, communicate program status and identify/ address potential setbacks.
• Drive engineering teams to bring technical issues to closure.
• Work cross-functionally to develop best practices and technology development processes in a quickly changing and dynamic environment to ensure on time delivery.
• Manage engineering builds from early prototyping through qualification builds.
• Ensure program documents are complete, current and available for staff and leadership review.
• Contribute to resource planning and budget management to ensure program success.
• Up to 20% travel domestically and internationally based on program needs.

Job Title: Fashion Technical Designer

Department: Design / Product Development

Reports To: Designer Development Manager

About the Role

Fashion brand SELKIE is seeking to add a Fashion Technical Designer to the team! This position is responsible for translating design concepts into production-ready garments by creating accurate technical specifications, ensuring proper fit, and maintaining quality standards throughout the product development process. This role collaborates closely with design, product development, and manufacturing teams to ensure garments meet brand expectations, fit standards, and production requirements.

Key Responsibilities

· Develop and maintain technical packages (tech packs) including detailed garment specifications, measurements, construction details, and materials.

· Must be able to build and edit AI Technical sketches and CAD drawings to communicate garment construction to factories and vendors.

· Evaluate garment samples for fit, construction, and quality.

· Conduct fit sessions on live models document corrections.

· Communicate fit and construction comments to overseas and domestic factories.

· Review and approve prototype, fit, and production samples.

· Collaborate with designers to maintain the integrity of the design while ensuring manufacturability.

· Work closely with product development and sourcing teams to resolve technical issues.

· Support the development timeline to ensure products meet production deadlines.

Qualifications

· Bachelor’s degree in Fashion Design, Technical Design, Apparel Development, or a related field.

· 3+ years of experience in technical design for apparel.

· Strong understanding of garment construction, pattern making, and grading.

· Proficiency in Adobe Illustrator 

· Experience conducting fit sessions and evaluating samples.

· Excellent communication skills for working with cross-functional teams and vendors.

· Strong attention to detail and problem-solving abilities.

Preferred Skills

· Knowledge of fit, fabric properties and garment manufacturing processes.

· Experience working with overseas factories.

· Ability to manage multiple styles and deadlines

· Must be very organize with sense of urgency

Key Competencies

· Technical accuracy

· Fit expertise

· Organization and documentation

· Collaboration and communication

· Time management

QASource is a leading provider of software QA and testing services, supporting enterprise and high-growth technology companies. We integrate directly with engineering and product teams to deliver scalable, high-quality testing solutions across automation, manual testing, performance, security, and AI-driven QA.

Our clients expect senior-level partnership, technical fluency, and strategic account leadership.

The Senior Technical Account Manager (Sr. TAM) is responsible for managing and expanding a focused portfolio of strategic, enterprise-level accounts within a defined territory. This role requires ownership of multi-million-dollar revenue targets, executive-level relationship management, and the ability to drive account expansion through consultative, technically informed engagement.

This is not a support role. The Sr. TAM serves as a strategic advisor to Engineering Directors, VPs, CTOs, and QA leadership, ensuring delivery excellence while proactively identifying and executing growth opportunities within existing accounts.

The Sr. TAM will manage a high-touch portfolio of approximately 5–8 strategic enterprise accounts. Success in this role requires disciplined account planning, proactive client engagement, in-person relationship development, and the ability to creatively land and expand business across multiple stakeholders within complex organizations.

Responsibilities:

Account Ownership & Revenue Growth

• Own and manage a multi-million-dollar quota across a defined portfolio of 5–8 strategic enterprise accounts.
• Drive structured and strategic upsell and cross-sell initiatives within existing customers.
• Identify whitespace opportunities across QA, automation, performance, security, and AI-enabled services.
• Close meaningful expansion deals, including engagements of $150K+.
• Develop creative, value-driven approaches to land-and-expand initiatives across Engineering Directors, VPs, and CTO-level stakeholders.
• Partner with delivery leadership to align technical execution with commercial growth objectives.

Executive Relationship Management

• Build and maintain trusted relationships with Engineering Directors, VPs, CTOs, and C-suite stakeholders.
• Conduct regular in-person customer visits within assigned territory.
• Lead in-person Quarterly Business Reviews (QBRs) focused on measurable outcomes, roadmap alignment, and strategic growth opportunities.
• Serve as the executive escalation point for complex delivery or client challenges.

Strategic Account Planning & Execution

• Develop and maintain comprehensive strategic account plans for each assigned customer.
• Maintain clear documentation of stakeholder mapping, growth objectives, expansion pathways, and execution milestones.
• Track progress against defined revenue and relationship goals.
• Execute consistently against a structured path toward growth.
• Demonstrate strong organizational discipline in account tracking, forecasting, and internal coordination.
• Organization, planning rigor, and follow-through are critical success factors in this role.

Technical & AI Fluency

• Maintain broad knowledge of emerging AI technologies and their impact on software quality and engineering workflows.
• Proactively stay current on AI tools, automation advancements, and testing innovations.
• Translate AI-driven opportunities into relevant, business-aligned discussions with engineering stakeholders.
• Position QASource’s AI-augmented testing capabilities in alignment with customer technology strategies.

Technical & Delivery Alignment

• Collaborate closely with QA Managers, Engineering teams, and project leaders.
• Translate technical delivery insights into executive-level business value discussions.
• Proactively identify risks and implement mitigation strategies.
• Ensure seamless integration of QASource services into client engineering environments.
• Demonstrate a practical understanding of how software is built, tested, and released within modern SDLC frameworks.

Required Qualifications:

• 8–10+ years of experience in Technical Account Management, Enterprise Sales, Customer Success, or a related client-facing technical role.
• Proven ownership of multi-million-dollar revenue targets.
• Demonstrated success closing $150K+ expansion or new deals.
• Documented track record of expansion within a focused portfolio of strategic accounts.
• Experience managing a limited book of business (ideally 5–20 accounts; this role will manage 5–8).
• Direct experience working with Engineering Directors, VPs, CTOs, or C-suite stakeholders.
• Technology industry background specifically within software, SaaS, cloud platforms, DevOps, QA, or technical services environments.
• Demonstrated general understanding of the Software Development Lifecycle (SDLC) and how Quality Assurance integrates into development processes.
• Prior experience engaging with engineering, QA, or product teams in a software delivery context.
• Strong executive presentation skills and ability to conduct in-person QBRs.
• Demonstrated ability to creatively mine and expand accounts.
• High level of organization and structured account planning discipline.
• Stable career progression.

Preferred Qualifications:

• Background in QA, software development, DevOps, or technical services environments.
• Familiarity with CI/CD pipelines, automation frameworks, API integrations, performance testing, or AI-enabled testing tools.
• Experience operating within a territory-defined account ownership model.
• Experience in professional services or distributed delivery environments.
• MBA or advanced technical degree (preferred but not required).

Core Competencies:

• Executive presence and professionalism.
• Revenue accountability.
• Strategic account planning and disciplined execution.
• Technical credibility within software engineering environments.
• AI awareness and forward-thinking mindset.
• Consultative, value-based communication.
• Risk identification and mitigation.
• Proactive, structured account leadership.

Why Join QASource:

• Manage a focused portfolio of high-value enterprise technology clients.
• Drive measurable revenue expansion through strategic value creation.
• Partner directly with engineering and executive leadership teams.
• Operate in a technically rigorous, innovation-driven organization focused on quality and long-term partnerships.

Salary Range:

• $110,000 - $120,000 per annum (30% Variable).

Perks:

• Health, vision, and dental benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Wellness programs and professional development opportunities.

Job Title: Senior Technical Account Manager

Location: San Francisco Bay Area, California

Duration: Direct Hire

Salary: $170K Base Plus 40% Bonus Plus Excellent Benefits

Job Summary

We are seeking a seasoned Senior Account Manager with a strong track record in technical sales to join our dynamic team in Silicon Valley. The ideal candidate has strong industry knowledge, a consultative sales approach, and the ability to manage complex customer relationships in a fast-paced, innovation-driven environment.

This position will have a strong focus on emerging markets including AI infrastructure, Data Centers, power electronics, semiconductors, advanced electrical materials, and EV. The Senior Account Manager responsibilities include pipeline development, business planning, product marketing strategy, portfolio management, and production forecasting.

Knowledge, Skills & Abilities (KSAs)

• Ability to understand and use product management tools (ROI calculations, lifecycle management, forecasting)
• Ability to communicate effectively, orally and in writing; strong cross-cultural communication skills
• Strong people skills and the ability to influence cross-functional teams
• Knowledge of business and product development principles, including engineering, operations, QA, sales, and CS
• Technical familiarity with electrical materials, magnetic materials, power electronics, thermal technologies, semiconductor-adjacent components, and/or Data Center systems supporting AI hardware
• Ability to understand customer technical requirements and translate them into product specifications and business strategies

Essential Job Functions

• Develop and execute strategic account plans to drive revenue growth across key enterprise and mid-market clients
• Manage the entire sales cycle from qualification through contract negotiation and closing
• Build trusted relationships with clients, acting as a technical and business advisor
• Collaborate with cross-functional teams—including engineering, marketing, and product management—to deliver tailored solutions
• Analyze market trends, competitor activities, and customer needs to identify new opportunities
• Provide accurate forecasts and maintain CRM data integrity
• Represent the organization at industry events, trade shows, and client meetings
• Use personal judgment and initiative to develop solutions for sales, customer service, and marketing challenges
• Assist with customer issue escalation and resolution
• Coordinate with R&D and engineering on technical requirements related to thermal management, magnetic materials, electrical materials, semiconductors, and power electronics
• Serve as liaison between customer and vendors/suppliers/factories throughout product lifecycle for issues related to pricing, quality, design, costs, and delivery

Qualifications

• Bachelor’s degree in Engineering, Business, or a related field (Master’s preferred)
• 5–10+ years of experience in technical or enterprise sales, preferably in hardware
• Proven success managing large, complex accounts and multimillion-dollar deals
• Strong communication, negotiation, and relationship management skills
• Technical aptitude with the ability to translate complex solutions into clear business value
• Ability to work well in a cross-cultural environment

Technical Integration Client Account Manager

Naperville, IL | Full-Time | MSP Environment

Are you an IT professional who enjoys working with clients as much as solving technical problems?

We’re looking for a Technical Integration Client Account Manager to help guide our clients’ technology strategy while working closely with our internal technical teams. This role is perfect for someone coming from an MSP, systems engineer, or technical account management background who enjoys being both technical and client-facing.

You’ll act as a trusted advisor, helping clients understand their IT environment, reviewing infrastructure, and ensuring best practices are implemented.

Technical Integration Client Account Manager - What You’ll Do

• Serve as the primary liaison between clients and technical teams
• Conduct IT environment reviews and infrastructure assessments
• Help identify improvements in networks, systems, and documentation
• Translate technical concepts into clear business recommendations
• Assist with client roadmaps and long-term technology planning
• Maintain accurate client documentation and system records
• Support client onboarding and ongoing account management
• Help coordinate small to mid-size infrastructure initiatives

Technical Integration Client Account Manager - What We’re Looking For

• 3+ years in IT support, systems administration, MSP engineering, or technical account management
• Strong understanding of IT infrastructure, networking, and systems
• Experience working directly with clients or stakeholders
• Ability to explain technical topics to non-technical audiences
• Strong communication and organizational skills

Nice to Have

• Experience working in a Managed Service Provider (MSP) environment
• Familiarity with IT Glue, MyITProcess, or similar documentation platforms
• Knowledge of IT best practices, compliance, or cybersecurity fundamentals
• Certifications such as CompTIA A+, Network+, or ITIL

Why This Role

This is a client-facing technical role where you’ll help businesses improve their IT environments while working alongside a strong engineering team. If you enjoy building relationships, reviewing systems, and helping organizations make smarter technology decisions, we’d love to connect.

$90-100Kbase

The West Division of Labcorp is seeking a Clinical Chemist Technical Director. This position will focus primarily on Clinical Toxicology and Mass spectrometry in the Portland and Spokane Laboratories. The PhD level position will be responsible for providing direction and to serve as the technical advisor and clinical consultant for clinical toxicology, mass spectrometry and clinical chemistry for the laboratories.

Reporting to the Senior Clinical Chemist, West Division, the Clinical Chemist Technical Director will join an incredible team of two Clinical Chemist and two Medical Microbiologists who provide technical and clinical oversight for testing over four regional laboratories.

Candidates must be board-certified or board-eligible by the American Board of Clinical Chemistry and have experience and/or training is clinical toxicology and maintaining mass spectrometry assays.

Work Schedule: 1st shift

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Responsibilities:

• Reviews and reports patient results accurately, and with integrity
• Accurately and promptly responds to client inquiries that are technical in nature
• Effectively communicates with clients, physicians, nurses, pathologists and Labcorp staff and Laboratory teams
• Oversees the technical component of the laboratory to ensure that patient results are reported reliably and in a timely fashion.
• Ensures accuracy for all chemistry testing in the lab, including instrument performance and addressing root causes when issues arise
• Guides implementation of new assays and instrumentation in the lab in collaboration with the research and development team
• Makes recommendations to improve workflow, support staffing needs as well as optimization of reagent utilization
• Serves as last-stop to solve clients' technical problems (i.e., test rejection)
• Assists the Quality department to ensure all required regulations are followed
• Projects credibility and builds rapport with medical providers/Labcorp clients, providing quick/accurate responses to inquiries
• Keeps up with scientific advances and other literature, offering perspectives about improvements, such as how a report reads
• An interest in providing staff educational seminars, participation in national clinical societies and publishing peer-reviewed manuscripts is encouraged
• Sets the tone in the lab for performance and quality
• Shares experiences and ideas with discipline directors, such as improvements to SOPs, reports, interfaces
• Works effectively and efficiently with the Laboratory Site Director on the above functions and as deemed necessary
• Other duties as needed.

Requirements:

• PhD with Board Certification from the American Board of Clinical Chemistry (DABCC), or DABCC board eligibility. Candidates with clinical chemistry fellowship training are strongly encouraged to apply.
• The position is based on-site in the Labcorp Portland Laboratory. Travel to the Spokane laboratory quarterly is highly encouraged.
• Training in a COMACC fellowship is preferred
• Expertise in clinical toxicology and mass spectrometry
• Leadership skills to work with laboratory staff, developing their capabilities and involving them in problem-solving/urgent matters
• Deductive reasoning/analytical skills to reach a resolution to customer inquiries or lab opportunities/issues
• Depth and breadth of experience within a clinical lab, understanding validation, quality control and quality management; proficiency testing; and regulatory requirements

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Insight Global is seeking Technical Evaluation Review Board/CCB Coordinator to join our team for an exciting opportunity to work on a unique government contract. The contract assists in acquisition and technical sustainment engineering and will augment government resources. The coordinator manages government technical review board submissions, ensuring all programs meet required deliverables and are fully prepared for review before board meetings. They control document accuracy, track changes, and maintain compliant review packages across all stakeholders. The role requires confidently driving engineers and IPTs to meet requirements and deadlines, including pushing back when inputs are incomplete. This is a highly organized, assertive position focused on accountability, readiness, and execution.

Must Haves:

• BS/MS in engineering/specialty area
• 7 yrs directly related experience (5 yrs with MS degree)
• Active secret level security clearance or higher
• Strong planning, coordination, and organizational skills with the ability to manage multiple priorities
• Demonstrated experience developing, maintaining, and assessing technical baselines within controlled programs
• Familiarity with engineering standards, manufacturing methods, and configuration management practices, including military and ASME-guided environments
• Working knowledge of technical drawing conventions and engineering documentation controls
• Proficiency with Microsoft Office tools to prepare data-driven reports, metrics, and formal documentation
• High attention to detail, strong writing and verbal communication skills, and the ability to manage time effectively
• Ability to sit on-site at Hill AFB in Clearfield, UT Monday-Wednesday

Plusses:

• Experience supporting configuration and data management activities within a defense or government program environment
• Working knowledge of Air Force or DoD engineering release processes, configuration control standards, and technical documentation lifecycle management
• Familiarity with Engineering Change Proposals (ECPs), Interface Control Documents (ICDs), and associated revision and audit activities
• Prior involvement with functional and physical configuration audits, including coordination with suppliers or government facilities
• Training or certification in configuration or data management disciplines (e.g., CMPIC or similar)
• Demonstrated ability to maintain and protect complex engineering baselines for hardware and software systems
• Strong judgment and decision-making skills aligned with regulatory, contractual, and policy requirements
• Commitment to continuous learning and maintaining up-to-date technical proficiency

Endava is a leading technology services company dedicated to helping clients accelerate their digital transformation journeys. We're seeking a Google Cloud Industry Consultant to join our growing Google Cloud team. In this role, you'll be a true builder, with deep technical knowledge, working as an entrepreneur within our organization. You'll partner with Endava Industry Sellers and Google Cloud's sales teams to identify, pitch, and sell innovative, cloud-native solutions that directly address complex customer challenges. Your work will not only drive our clients' success but also contribute to the growth of our Google Cloud business. You'll be a trusted advisor, a technical visionary, and a hands-on leader, shaping the future of cloud solutions at the intersection of industry expertise and cutting-edge technology.

Accountabilities

As a Google Cloud Industry Consultant, you'll be accountable for:

• Pioneering Solutions and Market Building:
  Act as an entrepreneur within Endava, working with Endava sellers to identify new market opportunities and build a pipeline of projects. You'll be a key player in the entire sales cycle, from initial discovery to closing the deal, focusing on selling services that leverage Google Cloud's capabilities to solve customer challenges.
• Collaborative Client Engagement:
  Work in close partnership with Endava industry sellers and Google sellers throughout the client engagement process. At times, you may lead the process, directing strategy and client interactions. In other situations, you'll be a key member of a collaborative team, providing technical expertise and support to achieve a shared goal.
• Solution Architecture & Design:
  Design and architect scalable, secure, and cost-effective cloud solutions on GCP. This includes creating detailed technical architectures, selecting appropriate GCP services, and defining migration and modernization strategies for complex enterprise environments.
• Technical Leadership & Delivery:
  Act as a hands-on technical leader, guiding delivery teams through the initial phases of client projects. You'll ensure architectural integrity and quality throughout the implementation process, providing expert guidance on everything from infrastructure as code (IaC) to CI/CD pipelines.
• Industry Expertise & Thought Leadership:
  Apply your deep knowledge of a specific industry (e.g., Financial Services, Retail, Healthcare) to tailor solutions that address unique sector-specific challenges and regulatory requirements. You'll contribute to Endava's intellectual capital by developing best practices, frameworks, and reusable assets.

Attributes

• We're looking for someone with a blend of technical prowess, strategic thinking, and exceptional interpersonal skills.
• Builder & Entrepreneur:
  You must have a strong desire to build and grow something new. You're proactive, resourceful, and comfortable with ambiguity. You're energized by the challenge of creating a pipeline and closing deals.
• Trusted Advisor:
  You should be a credible and reliable source of expertise for clients and colleagues, capable of building long-term relationships based on trust and mutual respect.
• Problem Solver:
  You'll need to be analytical and adept at diagnosing complex business and technical issues. Your ability to think critically and propose innovative solutions is essential.
• Communicator:
  You must be able to articulate complex technical concepts in a clear, concise manner to a variety of audiences, from technical leads to non-technical business executives.
• Collaborator:
  The role requires working effectively with diverse, globally distributed teams and stakeholders. You'll need to share knowledge and contribute to a supportive, collaborative culture.
  
  

Ideal Profile

The ideal candidate will possess a compelling mix of experience and technical certifications.

Experience:

• 5+ years of hands-on experience in a cloud architecture, consulting, or solution design role.
• Extensive experience designing and implementing large-scale solutions on Google Cloud Platform (GCP).
• Demonstrated industry expertise in banking, payments or insurance
• Experience working in a pre-sales or business development capacity, including identifying opportunities, preparing proposals, and delivering pitches.

Technical Skills:

• Expert knowledge of core GCP services (Compute Engine, GKE, Cloud Storage, BigQuery, IAM, Networking).
• Hands-on experience with Infrastructure as Code tools like Terraform.
• Deeper technical experience in either AI & Data (e.g., Gemini, BigQuery, Vertex AI, Dataflow) or Security (e.g., Cloud Armor, VPC Service Controls, Security Command Center) is highly preferred.
• Familiarity with containerization (Docker, Kubernetes) and CI/CD tools.
• Understanding of data management, security, and governance best practices in a cloud environment.

Education & Certifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Google Cloud Professional Cloud Architect certification is highly preferred.
• Additional GCP certifications (e.g., Professional Data Engineer, Professional DevOps Engineer) are a plus
  
  

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance:
  Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development:
  Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities:
  Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance:
  Hybrid work and flexible working hours, employee assistance programme;
• Health:
  Global internal wellbeing programme, access to wellbeing apps;
• Community:
  Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

Additional Employee Requirements

• Participation in both internal meetings and external meetings via video calls, as necessary.
• Ability to go into corporate or client offices to work onsite, as necessary.
• Prolonged periods of remaining stationary at a desk and working on a computer, as necessary.
• Ability to bend, kneel, crouch, and reach overhead, as necessary.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary.
• Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary.
• For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary.
• For positions that require business travel and/or event attendance, a valid driver’s license and acceptable driving record are required, as driving is an essential job function.

If requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

USA Benefits (Full time roles only, does not apply to contractor positions)

• Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
• Flexible Spending Accounts (Medical, Transit, and Dependent Care)
• Employer Paid Life Insurance and AD&D Coverages
• Health Savings account paired with our low-cost High Deductible Medical Plan
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.

About Pinterest:

Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.

At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we're looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we'll explore your foundational skills and how you collaborate with AI.

Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here.

The Team:

This role is within the Engineering, Product, and Design (EPD) Compliance Technical Program Management team which delivers critical & strategic technical compliance outcomes by directing and scaling engineering effort across organizational and functional boundaries. The programs they lead have most or all of these characteristics:

• 
  
• Strategic importance to Pinterest
  
• Distributed ownership
  
• Complexity
  
• Critical technical area or platform
  

We are seeking a dedicated, centralized Senior Technical Program Manager to establish and own our AI Compliance program, with a primary focus on GenAI risk mitigation. This specialized, high-impact role will bridge technical innovation, business strategy, and global regulatory requirements, ensuring our GenAI initiatives are both cutting-edge and compliant.

What you'll do:

• 
  
• Strategy and Program Ownership: Establish, own, and continually iterate on the holistic AI Governance and Risk Management Framework for the company, integrating it across all relevant engineering and product teams.
  
• Regulatory Compliance Roadmapping: Partner closely with Legal to translate emerging global AI regulations into concrete engineering requirements, compliance plans, and a unified roadmap.
  
• Risk Mitigation Systems: Establish and improve risk management systems, including developing internal policies for responsible AI practices, defining AI safety principles, establishing metrics that ensure effective compliance, and improving Pinterest's ability to mitigate risks of AI development through internal platforms and infrastructure.
  
• Cross-Functional Partnership: Act as the central compliance TPM lead, facilitating and driving consensus across Legal, Security, Privacy, Data Engineering, and Product teams to mitigate distributed AI risks.
  
• Operational Excellence: Incorporate AI compliance program status into leadership risk management reporting and establish tracking and review processes for GenAI features and open-source (OSS) model usage.
  

What we're looking for:

• 
  
• Experience working with AI model and feature development.
  
• 8+ years of experience as a technical program manager supporting Compliance or Trust & Safety Programs, or related experience.
  
• Entrepreneurial spirit with strong leadership, who can develop and lead a new initiative from the ground up and thrive in ambiguity.
  
• Passion for execution and getting things done.
  
• Solid technical background and ability to quickly understand technical designs, challenges and risks. Experience breaking down complex problems and driving decision making.
  
• Strong analytical abilities, able to create & monitor metrics, proactively identify growth opportunities & incidents.
  
• Strong written, verbal communication skills and comfort in communicating nuanced, and often technical, concepts to internal stakeholders or external partners.
  
• Ability to influence teams & drive alignment among multiple stakeholders.
  
• Demonstrated experience in creating and driving efficient processes at scale.
  
• Bachelor's degree in a relevant field such as computer science, computer and information technology, or equivalent experience.
  

Relocation Statement:

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• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
  

In-Office Requirement Statement:

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• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
  
• This role will need to be in the office for in-person collaboration 1 time every 6-months and therefore can be situated anywhere in the country.
  

#LI-REMOTE

#LI-JD3

At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at Pinterest and benefits available for this position can be found here.

Our Commitment to Inclusion: