Technical Assistance Examples Jobs in Usa

Location: Atlanta, GA (Hybrid / Client-Facing)

Company: ResourceTek, LLC

Reports To: Director of Operations & Business Development

About ResourceTek

ResourceTek is a specialized technical staffing firm providing engineering, IT, industrial maintenance, and professional talent to public-sector and industrial clients across the Southeast and beyond. As a long-standing partner to organizations such as the Georgia Department of Transportation (GDOT), ResourceTek delivers high-quality, relationship-driven staffing solutions that support complex, long-term programs.

As a subsidiary of a multidisciplinary engineering firm, we bring a consultative, program-focused approach to staffing—prioritizing quality, continuity, and client trust over transactional volume.

Position Overview

The Account Manager role is a full-desk position responsible for business development, client management, and recruiting support within the Atlanta and broader Georgia market. This individual will manage and grow established accounts while also developing new client relationships and supporting recruiting efforts to ensure successful delivery.

This role is ideal for someone who enjoys building long-term client partnerships, understands technical or professional staffing, and is comfortable balancing sales, account management, and recruiting responsibilities.

Key Responsibilities

Client Management & Account Growth

• Serve as the primary point of contact for assigned accounts, including GDOT and other public-sector or industrial clients
• Build strong relationships with client stakeholders, hiring managers, and program leadership
• Manage ongoing staffing needs, workforce planning, and performance expectations
• Identify opportunities to expand scope, add roles, or support additional programs within existing accounts
• Conduct regular client meetings, site visits, and check-ins to ensure satisfaction and alignment

Business Development

• Identify and pursue new client opportunities in the Atlanta and broader Georgia market
• Develop targeted outreach strategies focused on engineering, infrastructure, industrial, and technical staffing needs
• Collaborate with internal leadership on proposals, pricing, and contract support
• Represent ResourceTek professionally in client meetings, networking events, and industry engagements

Recruiting & Talent Delivery Support

• Partner closely with recruiters to define job requirements and staffing strategies
• Assist with candidate sourcing, screening, interviewing, and client presentation as needed
• Maintain candidate and consultant relationships to support retention and redeployment
• Ensure smooth onboarding and ongoing support for placed consultants

Operational & Administrative Support

• Support contract administration, compliance, and reporting requirements (including public-sector programs)
• Track activity, pipeline, and performance metrics
• Collaborate with internal teams to ensure consistent service delivery and margin discipline

Qualifications & Experience

• 3–7+ years of experience in technical staffing, professional services, or related B2B roles
• Experience in a full-desk or blended account management/recruiting role preferred
• Familiarity with public-sector, infrastructure, engineering, or industrial clients is a plus
• Strong relationship-building and communication skills
• Ability to manage multiple priorities in a client-facing, fast-paced environment
• Comfortable with business development, client meetings, and consultative selling
• Bachelor’s degree preferred

What We Offer

• Competitive base salary plus commission/incentive plan
• Opportunity to manage established, long-term client relationships (not a cold-call-only role)
• Supportive leadership and collaborative team environment
• Exposure to high-profile public-sector and industrial programs
• Long-term growth opportunities within a stable, relationship-focused organization

Why ResourceTek

At ResourceTek, Account Managers are trusted partners to both clients and consultants. We focus on quality, consistency, and long-term relationships, not transactional placements. This role offers the opportunity to build a meaningful book of business while working with respected clients and technical professionals.

• Performs work as outlined on repair order such as oil change, tune-ups, checking/replacing fluid levels and tire rotation with efficiency and accuracy, in accordance with dealership and factory standards.Diagnoses cause of any malfunction and performs repair with use of testing and diagnostic equipment.Communicates with parts department to obtain needed parts.Saves and tags parts of the job if under warranty or if requested by the customer.Examines assigned vehicle to determine if further safety or service work is required or recommended using checklists.Communicates with service advisor and customers immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time. Provides labor and time estimates for additional work.Documents all work performed and recommended on the repair order.Road tests vehicles when required or refers to the test technician.Participates in manufacturer-sponsored training programs, schools, and events.Keeps abreast of manufacturer technical bulletins.Supervises work of any apprentice technicians as assigned.Reports machinery defects or malfunctions to supervisor.Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.Keeps shop area neat and clean.Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.Operates all tools and equipment in a safe manner.Reports any safety issues immediately to management.

• High School Graduate or General Education Degree (GED) is required.
• Valid Driver License and clean driving record.
• Ability to read and comprehend instruction and information.
• Ability to use a computer to search for bulletins or technical information. 

• Ability to provide your own tools. (All manufacturer specific/special tools will be supplied by the dealer to share).
• ASE certification is preferred.
• Must supply your own OSHA approved footwear.

• Relocation Assistance
• Medical Insurance
• Wellness Incentives
• Dental
• Vision
• Long-term disability income protection (100% employer paid premium)
• Optional Short-term disability
• Life and Accident insurance (100% employer paid premium)
• Optional life buy-up, spousal and child coverages
• Supplemental insurance
• 401K retirement plan with employer contributions
• Legal service
• Lending service

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Job Description

• Competitive hourly base pay + bonus opportunities after training
• Full health benefits (Medical, Dental, Vision)
• Cell phone benefits ($25/month per line; restrictions may apply)
• Referral for Life Program™ and abundant advancement opportunities

• High School Diploma or equivalent required
• 1 - 2 years minimum previous customer service call center experience
• 1+ years of previous tech support experience preferred
• Ability to type 35 WPM with 90% accuracy or higher
• Open availability to work any time within our operating hours outlined below

• Monday-Sunday, 8:00 a.m.-8:00 p.m. EST

• 4 weeks, typically Tuesday - Saturday, 8:00 a.m.-5:00 p.m. EST (subject to change based on business needs)
• Attendance: 100% required

• Receive inbound calls from customers experiencing service interruptions or technical issues
• Perform basic troubleshooting for common internet and usage-related issues
• Diagnose issues using approved tools, scripts, and troubleshooting procedures
• Create, update, and manage trouble tickets in the ticketing system
• Escalate unresolved or complex issues to appropriate internal teams following standard processes

• Provide exceptional customer service with a customer-first mindset
• Educate customers on product features, service functionality, and common troubleshooting steps
• Assist customers with service upgrades, changes, and general account inquiries
• Respond to customer questions via phone and/or electronic communication channels

• Explain billing statements, charges, adjustments, and payment activity
• Educate customers on billing processes and available payment options
• Resolve basic billing-related inquiries or route appropriately when needed

• Accurately document customer interactions and resolutions
• Enter, test, update, close, or cancel tickets per company procedures
• Navigate multiple systems and applications simultaneously
• Maintain awareness of service outages and customer-impacting events

• Professional demeanor and strong interpersonal skills
• Ability to diagnose and resolve basic hardware, software, and network issues
• Ability to gather accurate information, respond effectively, and adapt to customer needs
• Logical thinking and structured issue resolution
• Ability to manage multiple interactions and meet SLAs
• Effective probing and listening skills to identify customer needs
• Strong verbal communication skills
• Working knowledge of computers and MS Windows
• Willingness to learn new systems, tools, and processes in a fast-paced environment
• Ability to navigate multiple screens and systems simultaneously
• Strong multitasking and attention to detail
• Minimum typing speed of 35 WPM with 90% accuracy or higher
• Ability to follow direction, accept coaching, and apply feedback

• Ability to work in a 24/7 call center environment , including evenings, weekends, and holidays
• Fast-paced, customer-facing role requiring sustained phone and system use

Sweet Apparel is a leader in Junior's, Women's, Men's, and Kids fast fashion apparel. Sweet Apparel designs, manufactures, and imports apparel under its own labels as well as multiple Private labels. Our clothing can be found at major retailers including TJ Maxx, Marshalls, Ross, and Macy's, among others. The company is growing and looking for a full-time, Sleepwear Technical Designer to join the team on-site at our Midtown Manhattan office.

Responsibilities

• Work with Knits and Wovens. for multiple brands among the Sleepwear category for Juniors, Missy, Plus, and Men's
• Interpret design concepts into technically sound, production-ready garments
• Create all initial Tech packs for Development/Costing and fit sample submits
• Accurately measure Fit/PP/TOP samples
• Lead fittings and advise recommended adjustments to fit and construction
• Responsible for identifying and calling out any fit/construction/workmanship issues to be addressed and clearly communicating all corrections and revisions to factory
• Ensure all corrections have been made at the pre-production sample stage to perfect the fit/quality for production.
• Work with Private label accounts to achieve desired fit
• Knowledge of grading and ability to issue graded specs
• Maintain and utilize a Block library
• Ability to adhere to calendar to ensure deadlines are met
• Track and manage sample status
• Logging in samples and assist with keeping sample library organized
• Build collaborative relationships with cross-functional teams including design, merchandising, production, and sales.

Qualifications

• Degree in Technical Design or Fashion Design
• 5+ years experience in Apparel Technical Design
• Knowledge of sewing construction, patternmaking, garment manufacturing, and fabrics.
• Proficient in PLM and Excel
• Clo3d experience is preferred
• Attention to detail, sense of urgency, willingness to learn, team-player
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

***Must currently live in the NYC metropolitan area (commutable distance to NYC). Out of state or overseas applicants will not be considered.

Benefits:

• Medical, Dental, & Vision insurance
• 401k plan
• Paid Vacation, Sick days and Paid Holidays
• Summer Fridays
• Flexible schedule
• Opportunities for growth

Schedule: Part-Time | Monday – Thursday | 8:00 AM – 5:00 PM

Work Arrangement: Hybrid (2 days in office – typically Wednesday & Thursday)

Pay Rate: $25.00/hour

Under the general direction of the Director of Operations Engineering Services, the Technical Assistant provides complex and specialized administrative support to the Operations Engineering Services (OES) department. This role supports departmental documentation, reporting, information management, and project coordination while helping ensure efficient workflow and communication across the team.

The Technical Assistant will also provide occasional support to the division Executive Assistant as needed.

Key Responsibilities

Administrative & Operational Support (50%)

• Provide administrative support to the Operations Engineering Services department
• Order office supplies and manage inventory
• Process incoming and outgoing communications including mail, email, and voicemail
• Schedule meetings and maintain department calendars
• Coordinate visitor activities, catering, and travel arrangements
• Prepare meeting materials and assist with general office logistics

Reporting & Data Management (10%)

• Produce routine and ad hoc reports (daily, weekly, etc.)
• Gather and organize data from multiple sources
• Review data for accuracy and distribute reports in appropriate formats

Tracking & Documentation (10%)

• Maintain departmental tracking tools and documentation systems
• Research, organize, and summarize relevant data
• Prepare associated reports and documentation as required

Event & Meeting Coordination (20%)

• Coordinate internal and external operations events
• Schedule conference rooms and secure hosts
• Prepare presentation materials and handouts
• Escort guests and manage event logistics

Project Coordination (10%)

• Participate in project team activities including planning, documentation, testing, and reporting
• Support requirements gathering and project communication
• Represent the Operations Engineering department in meetings and collaborative initiatives

Additional Responsibilities

• Attend business meetings and collaborate with colleagues to identify operational improvements and best practices
• Support departmental initiatives and cross-functional collaboration
• Adhere to company core values, policies, and safety programs
• Perform additional administrative duties as assigned

Minimum Qualifications:

Education

Associate degree in Business Administration, Information Technology, or related field, or equivalent education and experience.

Experience

• Minimum 3+ years of administrative or technical administrative experience
• Experience supporting teams within a medium to large corporate environment

Technical Skills

• Microsoft Office Suite
• Outlook (advanced calendaring and scheduling)
• Excel
• PowerPoint
• SharePoint experience preferred

Additional Skills

• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Ability to maintain a high level of confidentiality and data integrity
• Strong critical thinking and problem-solving abilities
• Ability to work independently and prioritize tasks in a fast-paced environment
• Comfortable collaborating with teams across multiple levels of the organization

Important Notes:

• All interviews for this role will be conducted on camera with both Swipejobs and the client and will be recorded for future reference.
• We are unable to sponsor applicants requiring work authorization or visas for positions currently available. Only candidates who already possess the legal right to work in the United States will be considered.

Sweet Apparel is a leader in Junior's, Women's, Men's, and Kids fast fashion apparel. Sweet Apparel designs, manufactures, and imports apparel under its own labels as well as multiple Private labels. Our clothing can be found at major retailers including TJ Maxx, Marshalls, Ross, Macy's, and more. The company is growing and looking for a full-time, Sweater Technical Designer to join the team on-site at the Midtown Manhattan office.

Responsibilities

• Work with multiple products within Sweater category (tops/cardigans, shorts, sets, dresses, skirts) for Juniors, Missy, Plus, and Little & Big Girls sizes
• Interpret seasonal sweater design concepts into technically sound, production-ready garments
• Accurately measure Proto/Fit/PP/TOP samples
• Lead fittings and advise recommended adjustments to fit and construction
• Responsible for identifying and calling out any fit/construction/workmanship issues to be addressed and communicating all corrections and revisions to factory
• Create initial tech packs for development/costing and fit sample submits
• Own and maintain Sweater tech packs, including stitch and gauge details, specs, construction call-outs, fitting notes, and grading.
• Ensure all corrections have been made at the pre-production sample stage to perfect the fit/quality for production.
• Work with Private label accounts to achieve desired fit
• Knowledge of grading and ability to issue graded specs
• Maintain and utilize a Block library
• Ability to adhere to calendar to ensure deadlines are met
• Track and manage sample status to ensure on-time deliveries
• Logging in samples and assist with keeping sample library organized
• Build collaborative relationships with cross-functional teams including design, merchandising, production, and sales.

Qualifications

• Degree in Technical Design or Fashion Design - Sweater concentration preferred
• 5+ years experience in Technical Design with a significant focus on Sweaters/Knitwear
• Expert in Knitwear construction, stitch techniques, gauges, and yarns
• Knowledge of sewing construction, patternmaking, garment manufacturing, and fabrics.
• Proficient in PLM and Excel
• Attention to detail, sense of urgency, willingness to learn, team-player
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment

***Must currently live in the NYC metropolitan area (commutable distance to NYC). Out of state or overseas applicants will not be considered.

Benefits:

• Medical, Dental, & Vision insurance
• 401k plan
• Paid Vacation, Sick days and Paid Holidays
• Summer Fridays
• Flexible schedule
• Opportunities for growth

Technical Writer (VMO / Enterprise Technology)

We are seeking a detail-oriented Technical Writer to join our Enterprise Technology team, supporting strategic Vendor Management Office (VMO) initiatives. This role is critical in building AI-enabled process documentation and standardized workflows that drive efficiency across sourcing and procurement operations.

If you thrive in translating complex processes into clear, structured documentation and want to help shape the future of AI-driven operations, this role is for you.

What You’ll Do

• Create, organize, and maintain detailed process documentation and SOPs for VMO workflows
• Translate complex operational processes into clear, structured, and AI-friendly documentation
• Partner with stakeholders across Procurement, IT, Legal, Strategic Sourcing, and Vendor Management
• Lead documentation workshops and stakeholder interviews to capture process flows
• Develop and enforce documentation standards, templates, and governance processes
• Support process automation and workflow optimization initiatives
• Ensure documentation is aligned with enterprise standards and regularly updated
• Assist in training teams on new or updated processes

What We’re Looking For

• 5+ years of experience in technical writing or process documentation
• Strong ability to simplify complex workflows into clear, user-friendly documentation
• Experience with process mapping / flowcharting
• Familiarity with AI-enabled documentation or modern writing tools
• Excellent communication and cross-functional collaboration skills
• Strong organizational skills with the ability to manage multiple projects

Required Tools & Skills

• Proficiency in Confluence, Airtable, and Microsoft Office Suite
• Experience with tools such as ServiceNow (SNOW), Coupa, or similar platforms
• Strong analytical mindset with attention to detail

Nice to Have

• Experience in Vendor Management, Procurement, or IT Operations
• Familiarity with Lean Six Sigma, or process improvement frameworks
• Experience with structured authoring (DITA, Markdown)
• Knowledge of vendor systems like Apptio, ComSi, or Coupa
• Certifications in technical writing (e.g., CPTC)

What Makes This Role Unique

• Work at the intersection of AI, process optimization, and enterprise technology
• Play a key role in transforming manual workflows into scalable, automated systems
• High visibility across multiple enterprise teams

Additional Details

• On-site role (4 days/week)
• 2-step interview process
• Opportunity to drive AI-powered transformation initiatives

TITLE: Manufacturing Technical Associate

REPORTS TO: Director of Manufacturing

DEPARTMENT: Manufacturing

DIVISION: Forward Science

Essential Capabilities

• Ability to work on multiple projects in succession
• Adherence to standard operating procedures
• Attention to detail and attention to whole processes
• Uphold a positive team-oriented problem-solving attitude always

Previous Experience

• Experience working in a regulated environment (ISO 9001, 13485, 29001, 17025, Part 820, Part 211, etc.) or other quality management systems preferred.
• Experience working with small applications such as circuit boards or surgical equipment, in a clean room environment

Time Management and Role Responsibilities

Perform the manufacturing of FS products (60% of time)

• Perform duties in the preparation of the production line, maintenance, and fulfillment of the new product line following company standard operating procedures and adhering to GMP guidelines.
• Ability to sit for the majority of the shift.
• Fine manual dexterity for assembly of components.
• Fills out the appropriate documentation in a timely fashion with accurate information
• Ensure details are attended to and quality of products assured
• Clean and maintain machines and equipment

Assist with aspects of quality assurance and inventory management. (30% of time)

• Assist in inventory management of high volume product and components
• Assist in purchasing components
• Perform incoming inspections on materials and components
• Participate in training and development programs and activities

Assist all planned and unplanned maintenance tasks and responsibilities throughout the FS property. (10% of time)

• Lead the effort to clean and organize equipment and workspaces
• Lead the general cleanup around the warehouse and office
• Answer the doors for receiving
• Restock marketing materials, toiletries, and any other office products

About Forward Science:

Forward Science is a privately held MedTech company based in Houston, Texas. Forward Science was founded in 2012 by two biomedical engineers with the goal of innovating technology to change more lives. Being completely vertically integrated, Forward Science designs, develops, manufactures, commercializes and supports its products in-house, ensuring the highest quality of standards coupled with superior service. Forward Science has quickly evolved into the industry leader for providing oral healthcare products worldwide. Join our team today!

Company Description

C-B Gear & Machine, Inc. has been delivering high-quality gear systems and services at competitive prices since 1952. With in-house engineers, the company specializes in new gear design, reverse engineering, custom turnkey projects, and precision bevel gears. Their gearbox repair team brings decades of experience in reconditioning, repairing, and rebuilding various gearboxes. As a recognized “heavy-duty” gear producer, C-B Gear serves industrial markets such as petrochemical, refining, oil & gas, power, asphalt, cement, pulp & paper, and steel. Operating out of Houston, TX, the company proudly serves clients both nationwide and internationally.

Key Responsibilities

Sales, Quoting & Customer Support

• Prepare and issue quotations for gear manufacturing, gearbox repair, and related machining services.

• Respond to customer inquiries regarding gear manufacturing, gearbox repair, and machining capabilities.

• Communicate pricing, lead times, and scope of work to customers.

• Follow up on quotations to secure orders and maintain customer relationships.

• Coordinate with customers regarding project requirements, schedules, and technical questions.

• Maintain ongoing relationships with customers and support repeat business.

⸻

Technical Review

• Review customer drawings, specifications, and gearbox assemblies to determine scope of work.

• Advise customers on manufacturability and repair options.

• Assist customers in identifying replacement gears or gearbox repair solutions.

• Evaluate gearbox failures and recommend repair approaches when required.

⸻

Estimating & Job Planning

• Develop manufacturing routers and job travelers for production.

• Determine machining processes required (turning, hobbing, shaping, grinding, heat treat, etc.).

• Estimate labor hours, materials, and subcontract services.

• Work with engineering and production to confirm manufacturing feasibility.

⸻

Documentation & Reporting

• Prepare gearbox inspection and failure analysis reports when required.

• Maintain records of quotes, job specifications, and technical communications.

• Ensure proper documentation is available for production and quality control.

⸻

Required Skills

• Strong understanding of gear manufacturing and gearbox repair

• Ability to read and interpret engineering drawings

• Experience preparing manufacturing quotes and estimates

• Knowledge of machining processes and gear terminology

• Strong customer communication and sales skills

• Ability to translate technical requirements into manufacturing scope.

Wayne J. Griffin Electric, Inc., is a leading electrical contractor headquartered in Holliston, MA. We take pride in our exceptional training programs and are looking to add to our experienced training team to support the curriculum development of our Apprenticeship Training Program and be involved in developing and presenting technical training to support Career Development efforts. Our unwavering commitment to deliver superior workmanship is directly related to the value we place on cultivating highly skilled craftspeople and professionals in a collaborative, team-based environment. Our in-house Apprenticeship Training Program which is state and federally approved has been in place for over 30 years, and we are proud of the number of individuals who have become highly qualified electricians and telecommunication technicians as a result of their training here.

The Technical Training Specialist position requires organizational skills, attention to detail, and strong project management skills to create and oversee the curriculum development for all levels of the program.

Responsibilities include:

• Creating and maintaining the curriculum for all levels of the apprenticeship training program for both the classroom and hands on facility in compliance with NCCER, state and federal accreditation standards, and current National Electrical Code standards.
• Developing syllabi, guidelines, and procedures and maintaining them in our computer systems
• Coordinating in-house technical trainings & professional development such as fire alarm, motor controls, and OSHA 10 training
• Assist with instructor workshop and open house, annual apprentice competition, and other events.

The ideal candidate is an enthusiastic, motivated individual who is passionate about creating curriculum for the development of our 400 apprentices so they can obtain their journeyperson license or become a telecommunications technician as well as technical training to further promote professional development. Candidates should have an Electrical License with prior teaching and/or curriculum experience and demonstrated computer skills.

We offer excellent benefits including Blue Cross Blue Shield PPO (medical and dental), life insurance, 401(k) with company match, tuition reimbursement of up to $2,000/year, onsite gym with health and wellness programs.

Visit us at our website: to learn more. We make it a priority to offer education and professional training opportunities, so that all employees are equipped to advance in their careers and uphold the company’s motto “Work with the Best, Be the Best.”

Please send your resume to: