Technical Assistance Examples Jobs in Usa

Quotations & Technical Support

Full-Time

Locations:

Sterling, IL 61081, USA -OR-

Baraboo, WI 53913, USA

Description

We currently have an opening for a Quotations and Technical Support Specialist, come grow with us! This position is located in Sterling, IL or Baraboo, WI.

Responsibilities include, but not limited to:

• Managing accounts and pricing structures.
• Quotation and Price Management.
• Manage and Develop Quotations for customers.
• Collaborate with distributors and end users in structuring pricing.
• Institute and manage price increases.

Project Negotiation

• Work closely with Quotations and Regional Sales Managers to maximize margins while focusing on corporate goals.
• Cultivate strong relationships with all Distributors, Customers, Representatives and OEMs.
• Facilitate communication between HPS Engineering and the customer when needed.
• Support the development of regional target accounts and key customers.
• Collaboration in executing sales strategies that maximize margins and bookings.

Technical Support

• Develop a full understanding of all HPS products, how they are manufactured, the applications they are used in, and how to troubleshoot any potential issues.
• Serve as the first point of contact for all calls from the field.
• Configure part numbers based on customer’s application requirements.
• Provide technical information that cannot be found on the nameplate or in the installation guide.
• Guide technicians through electrical schematics and the wiring of any HPS part number.
• Provide troubleshooting for scenarios where the customer is having issues in the field – wrong voltage, no voltage, etc.
• Support Customer Service on filing FPRs, RMAs, and CARs.
• Collaboration with other Sales Functions.

Customer Service Support

• Provide complete order packets for custom products and projects.
• Provide support and training on catalog parts, custom products, and interpreting customer specifications.
• Offer technical support to customers as needed.
• Act as liaison between Customer Service and customers as needed.

Marketing Support

• Work together to establish market pricing and institute price
• increases.
• Provide market feedback on HPS competitors, pricing, lead time, products, etc.
• Assistance with customer training on new product launches.
• Provide feedback and support on system upgrades.
• Provide support and communication on all PODs and CODs.

National Sales Support

• Assist with the creation, implementation, and support of all sales plans.
• Identify and escalate any customer activities that may affect overall sales objectives.

Do you qualify? We are seeking:

Diploma or Degree in Electrical, Technical or relevant field required.

Excellent communication and interpersonal skills, with the ability to effectively interact with cross-functional teams and external stakeholders.

Ability to thrive in a fast-paced environment and adapt to changing priorities.

Strong analytical and problem-solving skills.

Demonstrated computer skills and proficiency in Microsoft Office applications.

Ability to meet deadlines.

Ability to work independently and as a team member.

Strong attention to detail.

NOTE: We encourage applications from all qualified candidates. We have a great record of accommodating persons with disabilities.

Contact our People & Culture team if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Some of the benefits of working with us:

We are Great Place to Work Certified! Our people work hard for us—so we make sure our benefits work hard for them. Our equitable pay, benefits, and practices prioritize security, health, and well-being while sharing in our business success through variable pay programs and our Employee Stock Ownership Program.

Benefits:

• Company 401K
• Dental care
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Medical, Health Savings Plan, Health Reimbursement account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care
• We are committed to sustainable business practices and offer opportunities for our employees to support the communities where we live and work.

Education Preferred

Associate's degree or better.

Bachelor's degree or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Summary The Technical Support Apprentice position provides foundational training and hands-on experience in supporting manufacturing technology systems and equipment. Working under the guidance of experienced technical staff, the apprentice will assist in diagnosing, troubleshooting, and resolving issues impacting manufacturing operations. This role focuses on building technical knowledge, problem-solving skills, and communication abilities within a fast-paced industrial environment. Over time, the apprentice will gain the expertise necessary to support advanced manufacturing technologies and transition into a long-term technical career.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High school diploma or equivalent.
• Basic understanding of computer hardware and software.
• Strong interest in technology and manufacturing processes.
• Good communication skills and ability to work collaboratively in a team environment.
• Willingness to learn and adapt in a fast-paced technical setting.
• Valid driver's license with a clear driving record

Knowledge, Skills, and Abilities

• Previous experience or coursework in electronics or mechanical systems.
• Familiarity with industrial machinery, turbines, generators, or automation systems
• Basic knowledge of networking concepts and troubleshooting.
• Experience using diagnostic tools or software.
• Accuracy – Ability to perform work accurately and thoroughly.
• Detail Oriented – Ability to pay attention to the details of a project or task.
• Safety Awareness – Ability to identify and correct conditions that affect employee safety.
• Working under pressure – ability to complete assigned tasks under stressful situations and adapt to changing assignments on short notice.
• Accountability – Ability to accept responsibility and account for his/her actions.

Essential Functions

• Assist in diagnosing and resolving technical issues related to manufacturing equipment and/or software systems.
• Support the maintenance and repair of hardware components under supervision.
• Document technical problems and solutions accurately to contribute to knowledge base resources.
• Collaborate with engineering, production and field services teams to understand operational requirements and technical challenges.
• Participate in training sessions to build technical expertise and stay updated on new manufacturing technologies.
• Provide first-level support to manufacturing staff by responding to inquiries and escalating complex issues appropriately.
• Help monitor system performance and report anomalies to senior technical staff to minimize downtime in critical operations.
• Operate and preventively maintain company tools, equipment, and vehicles.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Work in accordance with all safety regulations
• Other duties as assigned

Physical Demands

Must be able to stand and walk for much of the day. Ability to lift 5-25 pounds frequently and ability to lift, up to, 50 pounds occasionally.

Work Environment

Is frequently exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.

BE SURE TO APPLY ON OUR WEBSITE:

DMF Lighting is a fast-growing leader in the lighting industry, always hard at work engineering what comes next. We have an exciting opportunity in our customer solutions department for a Technical Product Support Specialist.

• Pay range is $20-35/hr (based on skills/knowledge/experience)
• Location: onsite in Carson, CA

Job Description:

• Serve as the first point of contact for technical inquiries via phone, email, live chat, or a ticketing system.
• Troubleshoot and resolve basic product issues related to installation, configuration, and performance for products such as LED fixtures and lighting control systems.
• Provide pre- and post-sales technical support to sales teams and end-users.
• Document customer interactions, troubleshooting steps, and resolutions clearly and accurately within a ticketing system.
• Escalate complex or unresolved issues to engineering teams and track their progress until resolution.
• Maintain and update internal knowledge base articles and documentation for common issues and solutions.
• Identify errors or omissions in customer facing documentation and work with relevant departments to resolve or improve.
• Stay up-to-date with new product launches, technical specifications, and industry standards by participating in regular training sessions.
• Assist with other technical and product-related tasks as assigned, such as creating wiring diagrams or conducting customer training.
• Assist with onsite customer service visits if required.

Requirements:

• Education: Associate's degree or technical school certification in a related field (e.g., electronics, electrical technology) is preferred.
• Experience: 1+ years of experience in a customer-facing role, preferably in a technical support, customer service, or inside sales position.
• Technical knowledge: Basic understanding of electrical systems, LED lighting, and common troubleshooting techniques is highly desirable. Experience with lighting control systems (e.g., DMX, 0-10V, smart home controls) is a plus.
• Customer service skills: Proven ability to provide excellent service and maintain a positive, patient, and professional attitude, especially during stressful situations.
• Communication: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Problem-solving: Strong analytical and diagnostic skills with keen attention to detail.

Company Description

DMF Lighting designs and builds industry-leading LED downlighting that sets the standard for flexibility, performance, and quality. Founded over 30 years ago, DMF has grown into a leader in the lighting industry, driven by a passion for innovation and customer service.

Our in-house engineers constantly push the boundaries of lighting, delivering products that combine exceptional performance with beautiful design. At DMF, we believe in a collaborative, forward-thinking culture that empowers our team to bring creative ideas to life and make a lasting impact. If you’re looking for a company where creativity and innovation are part of the DNA, DMF is the place for you.

DMF Lighting is proud to be an Equal Opportunity Employer.

• Performs work as outlined on repair order such as oil change, tune-ups, checking/replacing fluid levels and tire rotation with efficiency and accuracy, in accordance with dealership and factory standards.Diagnoses cause of any malfunction and performs repair with use of testing and diagnostic equipment.Communicates with parts department to obtain needed parts.Saves and tags parts of the job if under warranty or if requested by the customer.Examines assigned vehicle to determine if further safety or service work is required or recommended using checklists.Communicates with service advisor and customers immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time. Provides labor and time estimates for additional work.Documents all work performed and recommended on the repair order.Road tests vehicles when required or refers to the test technician.Participates in manufacturer-sponsored training programs, schools, and events.Keeps abreast of manufacturer technical bulletins.Supervises work of any apprentice technicians as assigned.Reports machinery defects or malfunctions to supervisor.Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.Keeps shop area neat and clean.Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.Operates all tools and equipment in a safe manner.Reports any safety issues immediately to management.

• Technical Aptitude - Ability to comprehend complex technical topics and specialized information. 
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines. 
• Analytical Skills - Ability to use thinking and reasoning to solve a problem. 
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures. 
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result. 
• Judgment - The ability to formulate a sound decision using the available information. 
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. 

• High School Graduate or General Education Degree (GED) is required.
• Valid Driver License and clean driving record.
• Ability to read and comprehend instruction and information.
• Ability to use a computer to search for bulletins or technical information. 

• Ability to provide your own tools. (All manufacturer specific/special tools will be supplied by the dealer to share).
• ASE certification is preferred.
• Must supply your own OSHA approved footwear.

• Medical Insurance
• Wellness Incentives
• Dental
• Vision
• Relocation Assistance
• Long-term disability income protection (100% employer paid premium)
• Optional Short-term disability
• Life and Accident insurance (100% employer paid premium)
• Optional life buy-up, spousal and child coverages
• Supplemental insurance
• 401K retirement plan with employer contributions
• Legal service
• Lending service

PIec9336fd255

ABOUT THE COMPANY:

True Religion is an urban casual lifestyle brand focused on high-quality denim, activewear, accessories, and more—for men, women, and kids. Founded in 2002, we shook up the Los Angeles denim scene by re-engineering the classic five-pocket jean with our signature Super T Stitch and iconic horseshoe detailing—now synonymous with bold, unapologetic style and the True Religion legacy. Driven by a relentless commitment to craftsmanship, we design with one goal in mind: to stand out from the crowd. We don’t just create denim—we give it attitude, authenticity, and individuality.

THE PURPOSE:

The Manager, Technical Design - Denim leads the technical design process for denim, ensuring products meet the brand’s fit, construction, and quality standards from concept through production. This role partners closely with Design, Product Development, and Production to translate creative vision into technically sound garments while managing timelines, resolving technical challenges, and maintaining consistency across collections. The Tech Design Manager also develops and leads the technical design team while ensuring operational excellence and alignment with brand standards.

THE ROLE (what you are accountable for):

• Lead the technical design process for denim products from concept through production, ensuring fit, construction, and finishing align with the design vision and brand standards.
• Partner with Design to translate creative concepts into detailed technical specifications, including measurements, patterns, and construction details.
• Create and maintain comprehensive tech packs, including specifications, construction notes, and quality requirements for vendors and factories.
• Lead fit sessions and communicate adjustments to Design, Merchandising, Product Development, and Production teams.
• Collaborate with Product Development and Production to ensure appropriate fabric, trim, and wash selections meet quality and performance standards.
• Troubleshot technical issues during development and production, including garment fit, fabric behavior, shrinkage, and construction challenges.
• Manage timelines across the technical design process to ensure milestones and delivery deadlines are met.
• Partner with factories and vendors to ensure clear communication, consistent processes, and adherence to brand standards.
• Maintain quality control and consistency across denim products and seasonal collections.
• Continuously identify opportunities to improve workflows, processes, and technical design execution.

YOU ARE:

A technical design leader with deep expertise in denim construction, fit, and garment development. You are highly detail-oriented and thrive in a fast-paced environment where you balance creative vision with technical execution. You are a strong collaborator who works closely with Design, Product Development, and Production teams to bring a product to life while maintaining quality and brand standards. Organized and solutions-oriented, you proactively address technical challenges and lead your team with a collaborative, accountable, and performance-driven mindset.

REQUIRED MINIMUM EXPERIENCE:

• 10+ years of experience in technical design or garment development, within denim or similar categories
• Strong understanding of denim fabrics, washes, finishes, and garment construction techniques
• Experience managing technical design timelines and coordinating cross-functional development processes
• Proficiency with technical design software such as Adobe Illustrator, CAD, or Techpacker
• Experience working with global vendors and factories across the production lifecycle
• Strong leadership, communication, and cross-functional collaboration skills

ADDITIONAL ROLE INFORMATION:

• Compensation: The anticipated base salary range for this role is $120,000 – $150,000. This is a full-time, exempt position. This range represents the low and high ends of the expected base salary range for this role based on the applicable location. True Religion reasonably expects to pay within this range in compliance with all applicable federal, state, and local laws. Actual compensation will be determined based on factors including relevant experience, skills, knowledge, and internal equity.
• Perks: We offer a mix of benefits and perks to support our employees at work and beyond, including health benefits, a 401(k) with employer match, merchandise discounts, commuter benefits, wellness & employee assistance programs, and more.
• Work Model: This role is based in El Segundo, CA and follows a hybrid work model, with an expectation of in-office presence on designated days to support collaboration and business needs.
• Employment Eligibility: Employment with True Religion is contingent upon meeting applicable employment eligibility requirements.

True Religion is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. Employment decisions are based on qualifications, merit, and business needs.

Applicable law requires employers to provide reasonable accommodation during the recruitment process. Please let us know if you require accommodation, and we will make appropriate arrangements.

In connection with your application and candidacy, True Religion may collect personal information such as your name, contact information, education history, and professional or employment background, as permitted by applicable law. Certain additional information (such as identification or payroll-related information) may be collected after an offer of employment is made or as required for onboarding, employment eligibility verification, or benefits administration. For more information about how we collect, use, and protect personal information, please review our Privacy Policy at California residents may review additional disclosures at

Looking to join a fast-growing and award-winning leader in Travel Tech?

Our client, an international cloud-based booking and property management platform, is looking for a Customer Support Advisor who'll assist customers for the North American market.

Main Responsibilities

This is a fast paced environment and the ability to multitask and to work well under pressure is essential. This role is a customer-facing position, and employees in this role regularly interact directly with customers to provide support, resolve issues, and create positive experiences for customers.

• Provide multi-channel support and advice to resolve customer queries by phone, chat
• and web portal methods equally comfortably
• Expected daily volume of 30-50 contacts daily at full capacity
• Resolve 85% of customer issues at 1st point of contact
• Assist customers to maximize their success through understanding how best to use company's technology, and resolve any technical problems they may be experiencing with the software
• In addition to technical and usage issues, handle general business enquiries, usually related to guest reservations, and interact with major travel agencies such as , Expedia, Airbnb, Agoda etc.
• Set up screen share sessions in order to troubleshoot more complex issues including issues related to company's software suite and Online Travel Agency connections for example
• Escalate genuine technical to 2nd line support or the R&D Team using the CRM system
• Meet and exceed customer service KPIs consistently
• Identify issue trends and report these to the management team
• Assist in producing help articles and tools in company's University and for internal use

Candidate Profile

This is a customer-facing position and employees in this role regularly interact directly with customers to provide support, resolve issues, and create positive experiences for customers—even when customers may be frustrated or upset. Accordingly, employees must have strong interpersonal and problem-solving skills, and the ability to handle these situations with professionalism, patience, and effective communication.

• Must be currently based in Dallas, TX and legally authorized to work in the United
• States.
• Associate's Or Bachelor's Degree required
• 3-5 years of experience in a Customer Support/SAAS Software Support role solving
• issues on the phone, email and live chat
• Excellent spoken and written English
• Excellent problem-solving and analytical skills
• Tech-savvy with strong troubleshooting and critical thinking skills to identify root
• causes
• Ability to convey complex technical information in a simplified and easy to
• understand manner to a general audience
• Polite, professional, calm under pressure
• Ability to adapt to changing priorities based on business needs
• Must be able to work a variety of shifts across 7 days

What the company offers

• Permanent full-time contract
• Health Care, 401k Plan, PTO along with major holidays
• A team driven by a passion to win, with an unwavering commitment to putting our
• customers first
• Combine hard work and fun within a great company culture together with smart,
• driven and social people
• Location: Dallas, TX (hybrid schedule)

Scope of Job
PowerFlex, an EDF power solutions company, is a leading national provider of intelligent onsite energy solutions that support cost-effective and low-carbon electrification and transportation. We deliver integrated solar, storage, EV charging, and microgrid systems, to businesses and organizations. As a single full-service provider, PowerFlex customizes clean technology solutions to help clients achieve their energy and sustainability goals. Through the comprehensive PowerFlex X platform, based on proprietary technology, PowerFlex leverages patented smart software to control, monitor, and optimize a client's distributed energy resources to reduce cost and maximize return on investment. Our technology is deployed at scale to prominent commercial customers such as Adobe, DHL, Prologis, Target, and municipalities such as County of LA. PowerFlex is a top 5 provider in each of Commercial Solar, Storage and EV Charging in the US.

PowerFlex isseekinga highly skilled Solar Technical Lead to support the technical performance, reliability, and safe operation of a growing portfolio of distributed energy assets. This role sits within the Asset Optimization & Customer Success organization and focuses on deep technical fieldexpertiseacross commercial and industrial (C&I) solar PV sites.This individual will play a key role in ensuring successful system troubleshooting, performance verification, and vendor coordination. The ideal candidate has extensive handson experience on solar sites, strong understanding of PV system components, and the ability to work directly with subcontractors, OEMs, and internal teams to resolve technical issues andmaintainoptimalsite performance

Location
This role is open to be a hybrid role out of one of our offices (Mountain View, CA,San Diego, CA orNew York, NY.)

Responsibilities

• Performhands-ontechnical support for PV operations, including system monitoring, troubleshooting, performance analysis, and field diagnostics.
• Conduct detailed technical reviews of site issues, alarms, performance anomalies, and equipment failures; performroot causeanalysis and implement corrective actions.
• Interface directly with vendors, equipment manufacturers, and subcontractors to address technical issues, coordinate warranty/RMA processes, and ensure adherence to installation standards and specifications.
• Support development, implementation, and improvement of technical processes and field procedures (e.g., commissioning checklists, testing protocols, safety documentation).
• Ensure all work meets OSHA, NEC, and AHJ requirements and follows PowerFlex safety protocols and quality standards.
• Review and validateas builtdrawings, test reports, commissioning packages, and other technical documentationrequiredfor operations readiness.
• Assistwith system monitoring and diagnostics, including alarm triage, remote troubleshooting, and performance data review.
• Providetechnical insight into operational performance metrics such as availability, uptime, production vs. forecast, and degradation analysis.
• Support subcontractor qualification and evaluation from a technical standpoint, including verification of workmanship and compliance with installation guidelines.
• Collaborate with the Construction/Commissioning teams to ensure clean and complete project handoffs, includingpunch listclosure and documentation completeness.
• Provide technical input into customer reports, system performance summaries, and internal/external communications.
• Maintain a feedback loop with engineering, procurement, and construction teams to improve hardware selection, vendor performance, and overall productreliabilityEstablishandmaintaina feedback loop with the Execution team to evaluate hardware performance, vendor support quality, and overall product effectiveness

Qualifications
Education/Experience

• Bachelor's degree in Engineeringor related technical field preferred.
• 7+ years of experience in renewable energy, withsignificant timespent in field roles involving construction, commissioning, or technical operations of distributed solar PV systems.
• Strong technical knowledge of PV system architecture, including inverters, protection & controls, EMS/SCADA, site networking, telemetry, metering, and utility interconnection requirements.
• Hands on field experiencestronglypreferred (construction, commissioning, troubleshooting, QA/QC, or similar).
• Experience working closely with subcontractors, OEMs, and field service providers.
• Preference for experience in the field
• Battery Energy Storage System experience is a plus

Skills/Knowledge/Abilities

• Capable of managing multiple projects simultaneously
• Stronghands ontroubleshooting ability across mechanical, electrical, andcontrolssystems.
• Capability to handle multiple technical tasks and site issues simultaneously.
• Clear and concise communication skills, including the ability to translate technical issues intocustomer friendlyexplanations.
• Strong vendor and subcontractor coordination skills with a focus on technical oversight and quality assurance.
• Ability to implement and follow structured technical processes and documentation standards.
• Safety firstmindset with strong adherence to compliance requirements

Compensation
The base pay range for this position is $128,610 - $157,190 annually. The total compensation for this position will include commission. This position is eligible for PowerFlex's comprehensive Health and Welfare plans including but not limited to medical, dental, vision, 401(k) retirement plan and paid time off. PowerFlex's compensation packages carefully consider a candidate's qualifications, experiences, and education in relation to the position.

PhysicalRequirements
Remainingin a seated position. Long hours on the computer keyboard. Prolonged periods of standing and/or walking.Must be able to lift and carry or otherwise move 25 pounds regularly/occasionally.

WorkingConditions
80% oftimeis spent in the office environment,utilizingcomputers (frequent use of various Microsoft software/programs), phones, and general office equipment.20% of time is spent outside of the office visitingvendors'and/or internal customers' sites in addition to attending various conferences and meetings.

----------------------------------------------------------------------------------------------------------------------

Applicant Certification and Acknowledgment

By submitting this application, you are certifying that all information provided is true and complete to the best of your knowledge. You understand that any false, misleading, or omitted information may disqualify you from consideration for employment or result in termination if already employed. You also release the company from any liability resulting from your failure to provide accurate information.

DEI Statement

Our company-wide approach to diversity, equity and inclusion is focused on our workplace, community and business outcomes. We believe Diversity, Equity & Inclusion (DEI) is a key component to our mission of delivering renewable solutions and leading the transition to a sustainable energy future. As such, we strive to become a workplace that is diverse, equitable, and inclusive. Our aspiration is to build a culture of belonging and accountability by creating opportunities for growth and continuous learning to ensure progress.

EEO Statement

PowerFlex is committed to building a diverse and inclusive workplace. We are a proud Equal Opportunity Employer and prohibit discrimination based on age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

Privacy Notice to California Job Applicants

For information on Privacy Notice to California Job Applicants, click here.

Privacy Policy

PowerFlex is committed to protecting the privacy of your personally identifiable information, for more information click here.

Special Accommodation Language

If you require assistance or accommodation while seeking employment with PowerFlex, please contact Human Resources at or . Please note that these communication alternatives are for accommodation requests and not for general employment inquiries.

JOB SUMMARY

Master Technology Group (MTG) specializes in designing, installing, and servicing commercial property technologies across local and national markets.

The A/V Technical Systems Designer will act as a Subject Matter Expert (SME) for various A/V-related projects and systems to provide our customers and staff with diverse A/V and IT-related technical support.

This position requires a thorough knowledge of audio-visual technologies and familiarity with IP networking. Additional skills required include proficiency in drawing and design software, technical writing, programming, training, and customer service.

Job responsibilities will range from pre-sales design and sales assistance, installation and commissioning, customer training, and post-install support.  

The A/V Technical Systems Designer will report to the A/V Department Manager.

KEY DUTIES AND RESPONSIBILITIES

• Assist with gathering accurate client business requirements and site specifications
• Discuss alternate options with customers to ensure they will receive the desired functionality
• Create Design, Bill of Materials (BOM), and Scope of Work (SOW) using Bluebeam, Excel, Word
• Create line drawings, schematics, and rack elevations as needed
• Provide remote and on-site troubleshooting support to customers
• Perform site surveys with Account Managers
• Attend sales calls as a SME
• Help create and present proposals
• Establish trusted relationships with customer contacts
• Participate in kickoff/design review meetings with Project Managers and designated field staff
• Perform job site walkthroughs and quality control checks
• Provide technical guidance and support to on-site Technicians and Installers
• Develop test plans and demo environments to ensure full functionality and integration of a variety of equipment
• Coordinate customer network requirements with the customer and the Project Manager
• Schedule and perform customer training on the new system(s)
• Create as-built documentation in AutoCAD or Bluebeam
• Provide excellent customer service and maintain strong professional relationships with our clients, fellow employees, Local Service Providers, and vendors
• Provide timely and accurate communications to clients, fellow employees, partners and vendors
• Stay current with industry trends, technologies, and products

QUALIFICATIONS

• 7+ years of A/V-related experience and 3+ years of A/V design experience
• Strong knowledge of network topology and the ability to perform, communicate, or coordinate basic network configurations
• Strong knowledge of audio-visual system integration in Windows OS and Microsoft O365 environments
• Installation and design experience with:
• Meeting room A/V systems (Q-SYS, Crestron, Logitech, Yealink)
• Overhead paging (Atlas IED, Biamp)
• Sound masking (Cambridge, Atlas IED)
• Digital signage (BrightSign)
• Room scheduling (Logitech, Crestron, Yealink)
• Proven business development and customer service skills
• Strong technical writing skills
• Well organized, accurate, and attentive to detail
• Strong time management, problem-solving, and decision-making abilities
• Computer proficiency in a Windows environment using MS Office (Outlook, Excel, Word, Visio, PowerPoint), CAD, Bluebeam, and other technical programs
• Strong written and oral communication skills
• Exceptional interpersonal skills
• AVIXA CTS certification preferred

PERFORMANCE MEASUREMENTS

• Demonstrates understanding and execution of all key duties and responsibilities
• Shows consistent effort, enthusiasm, and follow-through in performing all aspects of the role
• Meets expected levels of responsiveness, communication, customer satisfaction, and deliverable quality
• Completes assignments within required timeframes and meets project deadlines
• Demonstrates strong judgment in analysis, problem-solving, and decision-making
• Communicates clearly and effectively, both verbally and in written form
• Maintains strong working relationships and contributes positively to a team environment
• Demonstrates reliability in meeting commitments, deadlines, attendance, and punctuality

Aligns with and consistently demonstrates MTG’s Core Values:

• People First: Demonstrates humility, helpfulness, and genuine care for others
• Above and Beyond: Exhibits a “whatever it takes” mindset, actively contributing beyond minimum expectations
• Sense of Urgency: Responds promptly and diligently to organizational and client needs
• Team Player: Demonstrates respect, support, and collaboration, sharing expertise generously
• Do the Right Thing: Operates with honesty, integrity, transparency, and strong ethical standards

COMPENSATION AND BENEFITS

Base Salary $95k - $105k+

Car Allowance 

Phone Stipend

Medical, Dental & Vision Insurance

401k Match (50% match up to 6% of salary)

PTO

10 Company Paid Holidays

Nice Healthcare – Company-provided

Life Insurance – Company-provided

STD / LTD – Company-provided

Annual Bonus Eligibility

Employee Referral Bonus Program

Development Opportunities

Master Technology Group is proud to be an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.

Job Title: Lead Manufacturing Engineer (Relocation Assistance)

Location: Coachella, CA

Direct Hire

Salary: 83,899 - $115,000 per year

Industry: Aerospace

Job Summary

The Lead Manufacturing Engineer is a key member of the Engineering group, taking ownership for production activities in an assigned area. They support the Program Engineer in driving activities in the area to ensure that program objectives and metrics are met. On this team, the Lead Manufacturing Engineer is the main point of contact within their assigned area for all technical activity and ensures that required engineering activity to support the area is identified, prioritized, and completed. Additionally, the Lead Manufacturing Engineer ensures that any required maintenance and repair activities within the area are sufficiently specified to enable our Maintenance and Repair organization to quickly and satisfactorily maintain our equipment and processes. Lead Manufacturing Engineers may serve as the engineering representatives to the program team when the Program Engineer is not available.

Primary Responsibilities

• Identify, define, and coordinate key technical efforts that are needed to support the area. Coordinate with Program Engineer and other Lead Manufacturing Engineers to leverage additional engineering support staff as needed to accomplish required technical work.
• Serve as backup for the Program Engineer on the Integrated Product Team consisting of Program Management, Engineering, Quality, Production, and Maintenance
• Regularly collect and communicate status of technical activities within the program team, and to outside leadership as needed.
• Perform and/or guide troubleshooting and failure analysis on product, process, and equipment issues as needed to help expedite return to operation activities, and identify any necessary changes to prevent issue recurrence.
• Analyze production performance metrics and trends to identify key performance parameters, and identify potential improvement and risk areas.
• Define required maintenance schedules and develop operation and maintenance procedures to help ensure proper and continued operation of the production system.
• Review and audit production operation and maintenance procedures to ensure adequacy.
• Develop and manage project plans
• Provide inputs on new product and process design by developing new process performance requirements, analyzing product and process design in order to meet requirements, and supporting transition of products into manufacturing in their area
• Interface with internal and external customers on technical issues.
• Mentor direct reports in engineering best practices and establish and execute plans for the personal development and advancement of engineering direct reports.
• Maintain the highest ethical standards, even when challenged from above
• Understand and live by client’s ethics and business conduct policies

Education/Previous Experience Requirements

• Must be authorized to work in the U.S.
• To conform to U.S. export control regulations, applicant should be eligible for any required authorization from the U.S. Government

Qualifications

• Minimum 4-year degree in engineering or science discipline, such as mechanical / chemical engineering, aerospace engineering, or chemistry / materials science.
• 3+ years of engineering experience in a production environment.
• In-depth knowledge of process engineering disciplines, including lean methods of process flow control, and statistical process control.
• Strong analytical & problem solving skills, and ability to use statistical tools and techniques.
• Experience with product testing and verification methods, including experience with statistical design of experiment.
• Excellent written and verbal communication and presentation skills required.
• Must be dependable, responsible, and detail oriented and have the ability to deal with people effectively.
• Requires self-direction and ability/willingness to prioritize and take initiative

Competencies

• Demonstrate ability in the client's competencies as an employee: customer focus, ethics and values, problem solving, integrity and trust, functional/technical skills, listening, action-oriented, composure and values diversity.

Work Hours & Travel

4/10 workweek

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025.

Sika is looking for a Technical Service Representative to join its growing team in the Kansas City, Missouri area. The TSR is responsible for monitoring the installation of Sika Sarnafil Roof Systems to ensure correct application procedures are followed. This is an outdoor position that requires extensive traveling to job sites. This individual performs warranty inspections and conducts training sessions for roofing contractor personnel. This position reports to the Regional Technical Manager.

Specific Responsibilities:

• Training of applicators to properly and efficiently install Sika Sarnafil roofing and waterproofing systems in an effort to ensure quality and contractor profitability. Provide training to others as needed.
• Overseeing the application process by attending job starts and performing in-progress project visits to monitor and enforce proper installation. Assure that application is in accordance with good roofing practices and Sarnafil specifications through documentation with field reports. Help to resolve installation problems and issues as they arise.
• Conducting final inspections for technical acceptance for warranty issuance.
• Act as the liaison between the applicator, General contractor, consultant, architect, building owner, and Sarnafil during the installation process.
• Advising Technical Manager concerning progress, issues, problems project needs.
• Assist Sales and others with pre-job meetings, roof surveys, and warranty claim issues.
• Following up on leak and warranty claim calls, and complete necessary Sarnafil repairs as needed.
• Inspection of existing Sarnafil roofs for warranty transfers, warranty extensions, and annual inspections.
  
  

• High School Diploma, preferably Associate degree
• 2-5 years of work experience in the roofing industry
• Technical knowledge of single-ply roof membrane installation, ideally Sarnafil
• Good written and verbal communication skills
• Ability to travel extensively within the region, some overnight travel (via car, train and plane)
• Computer literacy
  
  

• 401k with Generous Company Match
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off, Paid holidays
• Floating holidays + Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.