Tech Support Examples Jobs No Experience Jobs in Usa

We are seeking an experienced HVAC Tech Support Specialist to provide high-level technical support for commercial HVAC equipment and systems. This role serves as the primary contact for contractor customers needing installation guidance, troubleshooting assistance, and service support.

If you have strong HVAC systems knowledge, enjoy problem-solving, and like working directly with contractors and internal teams, this is an excellent opportunity to move into a technical support-focused position.

Key Responsibilities

• Serve as the primary contact for field support and troubleshooting of HVAC equipment
• Provide installation and service guidance to contractor customers
• Support the sales team with technical service-related needs
• Assist with control sequences and cross-manufacturer system integration
• Communicate proactively regarding delays, technical challenges, or customer concerns
• Maintain professional and responsive communication with customers and internal teams

Qualifications

• High School Diploma or GED required
• 2-year HVAC degree preferred
• 5+ years of hands-on HVAC systems experience required
• Temperature Control Systems or Building Automation background preferred
• Strong troubleshooting and diagnostic skills
• Ability to develop and interpret control sequences
• Excellent written and verbal communication skills
• Proficient in Microsoft Outlook, Excel, and Word
• Strong organizational and multitasking abilities

Work Environment & Physical Requirements

• Office-based role with regular computer use
• Ability to sit for extended periods
• Occasional lifting up to 25 lbs
• Standard weekday schedule (Monday–Friday)

Will take inexperienced Class A Drivers!!

Position Information:

• Home Daily, 5 working days
• Live Unload, Drop and Hook, Local

Pay Information:

• $1,100-$1,300 Weekly Average

Position Requirements:

• Must have Class A CDL License, 21 or older
• Must live within 50 miles of Harrisonville, MO (Regional positions available for drivers more than 50 miles from Harrisonville)
• Accepting trainees!

Call or text Austin at 843.291.0184 to get started ASAP.

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• No experience needed

It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services.

As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.

Enjoy on-the-job training and certification opportunities.

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Part-time Optical Sales Associate to join our team in Lincoln, NE.

On the job training provided, no experience necessary.

Taking Care of our teams who take Care of our Patients

* Competitive Wages & Sales Incentives

* Volunteer Pay

* Sick Pay: Eligible Teammates accrue sick leave per state law

* 401K with Match and vested at 100%

* Employee Assistance Program

* On the Job Training & Certification

* Teammate Recognition Program

* Teammate Discounts on eyewear and contact lenses

POSITION SUMMARY:

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

* Provide excellent customer and patient service according to company and Optical Center standards

* Analyze patient eyewear needs

* Recommend specific lenses, lens coatings and frames to satisfy patient needs

* Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions

* Order and dispense eyewear accurately and professionally

* Assist patients with proper frame repairs and adjustments

* Show patients how to insert, remove and care for their contact lenses

* Assist Optometrist with case histories and screenings

BUSINESS AND OPERATIONAL STANDARDS

* Maintain a complete knowledge of third-party plans and claims

* Explain promotions and special lens offerings to patients and customers

* Balance accounts

* Prepare work orders containing specific instructions for Optical Lab

* Process medical billing information

* Ensure proper merchandising of frame inventory

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

* High School Graduate or equivalent

* Maintain license as required by state

* To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules

* Previous experience in an office and/or optical dispensing is preferred

* Able to handle multiple customer interactions/phone calls at a time

* Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

* Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

* Able to read and write at a high school graduate level

* Able to sit or stand for extended periods of time

* Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

* Ability to lift 10 to 20 pounds

* Ability to see (Near, Distance, Color, and Depth Perception)

* Manual and finger dexterity, as well as hand/arm steadiness

* Ability to grip and hold items

* Good eye and hand coordination

* Able to operate a cash register, various optical equipment and tools

* Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

* Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Job Summary

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket sales. Answers telephone calls, and responds to emails, right faxes and voicemails within prescribed service levels. Documents, tracks, and provides accurate and timely follow through to customer inquiries. Relies on experience and judgment to plan and accomplish goals.

Essential Duties and Responsibilities:

• Takes ownership of incoming calls from the end user community and provides one call resolution for ASSA ABLOY product lines.
• Properly enters customer information, documents and verifies customer orders, billing and shipping addresses for invoicing and tracking purposes.
• Responsible for follow-up on all issues, maintains quality assurance of tickets, monitors order status and backlogs for delayed orders.
• Performs front line troubleshooting of proprietary software for product lines and tests product hardware and software applications to resolve technical inquiries.
• Assigns tickets to the proper 2nd and 3rd level support teams, sales and field technicians.
• Escalates calls to appropriate departments and senior management as needed.
• Provides input on processes and assists with the development of standard operating procedures to gain efficiencies.
• Promotes Aftermarket Sales to contribute to revenue expectations of department and company.
• Assumes and performs other duties and responsibilities not specifically outlined herein.
• Projects a favourable image of ASSA ABLOY Hospitality, Inc. when interfacing with the outside community.
• Rotation of on-call phone and pager for products lines after hours and weekends.

Skill Requirements and Performance Criteria:

• Excellent phone and interpersonal skills with customers, peers and management
• Must be detail oriented, possess the ability to multitask, be able to organize and prioritize tasks and follow through on commitments.
• Technical aptitude to troubleshoot and analyze hardware and software issues.
• Adaptable to change

Education and/or Work Experience Requirements:

• 2 to 3 years customer service experience or Technical Support experience in a fast paced environments.
• 1 to 2 years Desktop Support or Networking knowledge is preferred.
• High School graduate/GED with some desktop and/or technical interface experience.
• Associate Degree in electronics, preferred or equivalent work experience.
• Some college level course work up to a 4 year degree is desired.
• Industry certification preferred.

Software and Technical Skills:

• Experience with MS Office - Suite, Windows Vista, Window 2003 Server and Windows XP.
• Network knowledge, preferred.
• Knowledge of Navision is a strong plus or familiarity with other ERP systems.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to talk, listen and speak clearly on telephone.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.