Sigma Jobs in Usa

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world and continues to expand operations globally. Join SHEIN and be the future!

Position Summary

We are seeking a highly skilled Project Manager to lead the implementation of automation systems in our warehouse operations. This role involves independently managing complex, cross-functional projects from concept through completion, collaborating with internal teams and external vendors to ensure successful delivery. The ideal candidate will have strong technical knowledge of automation systems, experience in engineering solutions, and a proven ability to lead projects with tight deadlines.

Job Responsibilities

• Manage the full lifecycle of challenging warehouse automation projects, ensuring alignment with business objectives.
• Lead and contribute to engineering reviews, providing input on systems architecture, facility processes, and automation components.
• Partner with internal stakeholders and external vendors to prioritize projects, set milestones, and maintain schedules.
• Proactively identify and resolve project risks, dependencies, and bottlenecks.
• Oversee the execution of systems and automated equipment designs, ensuring compliance with safety and performance standards.
• Lead installation, throughput, and safety qualifications for automated equipment.
• Facilitate effective meetings, driving technical and business discussions to ensure alignment and progress.
• Provide regular project status updates, risk analyses, and mitigation plans to leadership.
• Manage change orders, purchase orders, and invoicing for automation projects.
• Build strong relationships with internal and external teams to enhance project execution.
• Identify and implement process improvements that drive efficiency across engineering and cross-functional teams.

Job Requirements

• Bachelor’s degree in industrial engineering, Mechanical Engineering, or other STEM-related field.
• 8+ years of experience in project management, process engineering, or implementing automation systems.
• Proficiency in CAD software (AutoCAD, REVIT, BIM 360).
• Strong experience in managing cross-functional projects involving automation, material handling, or integrated systems.
• Excellent problem-solving skills with the ability to lead technical teams and drive high-impact solutions.
• Familiarity with Six Sigma and Lean Manufacturing principles.
• Experience with automation solutions such as conveyors, sorters, high-speed manufacturing lines, and robotic cells.
• Proficiency with project management tools (Microsoft Project, Smartsheet).

Benefits and Culture

• Healthcare (medical, dental, vision, prescription drugs)
• Health Savings Account with Employer Funding
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) Savings Plan with discretionary company match and access to a financial advisor
• Vacation, paid holidays, floating holidays, and sick days
• Employee discounts

SHEIN is an equal opportunity employer committed to a diverse workplace environment.

The Quality Manager is responsible for leading and maintaining the company’s Quality Management System (QMS) in compliance with AS9100, FAA, EASA, NADCAP, and customer-specific aerospace requirements. This role ensures product conformity, regulatory compliance, continuous improvement, and customer satisfaction within a precision aerospace manufacturing environment.

The Quality Manager provides strategic leadership across Quality Assurance, Quality Control, Inspection, and Continuous Improvement functions while fostering a culture of accountability, safety, and operational excellence.

Key Responsibilities

Quality Management System (QMS)

• Maintain and improve the AS9100-compliant Quality Management System.
• Ensure compliance with FAA, EASA, ITAR, NADCAP, and customer-specific requirements.
• Lead internal and external audits (customer, registrar, regulatory).
• Serve as primary point of contact for regulatory agencies and certification bodies.
• Manage document control, change management, and quality records retention.

Product Quality & Compliance

• Oversee inspection, testing, and release of aerospace components and assemblies.
• Ensure First Article Inspections (FAI) per AS9102 requirements.
• Review and approve corrective and preventive actions (CAPA).
• Lead root cause analysis (8D, 5-Why, Fishbone, RCCA).
• Ensure nonconforming material control and disposition (MRB participation).

Customer & Supplier Quality

• Interface with customers on quality performance, audits, and corrective actions.
• Manage customer complaints and drive timely resolution.
• Oversee supplier quality performance and approval processes.
• Support supplier audits and quality development initiatives.

Team Leadership

• Lead and develop Quality Engineers, Inspectors, and Technicians.
• Establish departmental KPIs and performance metrics.
• Provide training on quality standards, regulatory requirements, and procedures.
• Foster a culture of continuous improvement and accountability.

Continuous Improvement

• Drive Lean, Six Sigma, and risk-based thinking initiatives.
• Monitor quality metrics (PPM, scrap, rework, COPQ, on-time delivery impact).
• Lead risk assessments and mitigation strategies (FMEA).
• Support operational excellence and cost reduction initiatives.

Reporting & Metrics

• Present quality performance reports to executive leadership.
• Track and analyze trends in defects, escapes, and audit findings.
• Maintain quality dashboards and compliance metrics.

Qualifications

Education

• Bachelor’s degree in Engineering, Quality, or related technical field required.
• Master’s degree preferred.

Experience

• 7–10+ years of quality experience in aerospace manufacturing.
• Minimum 3–5 years in a leadership role.
• Strong knowledge of AS9100 and AS9102 standards.
• Experience with FAA Part 21/145 regulations (as applicable).
• NADCAP experience preferred.
• Experience in machining, fabrication, composites, or precision manufacturing preferred.

Certifications (Preferred)

• ASQ Certified Quality Manager (CQM)
• ASQ Certified Quality Engineer (CQE)
• Six Sigma Green or Black Belt
• Lead Auditor certification (AS9100)

Senior / Principal Controls Engineer – Manufacturing Automation

Compensation: $140 - $200K (Salary, bonus, annual stock)

Location: NH

A growing advanced-manufacturing organization is seeking an experienced Controls Engineer to design and implement custom automation and functional test systems used in high-mix production environments. This role focuses on creating one-of-a-kind equipment that improves assembly efficiency, product quality, and test reliability across global operations.

Responsibilities

• Architect and deploy automated assembly and test solutions integrating motion control, servos, sensors, gages, and plant-level data/SCADA systems.
• Lead electrical and controls design for custom machinery, ensuring compliance with safety, quality, and performance standards.
• Collaborate with cross-functional engineering and operations teams to deliver scalable manufacturing improvements.
• Provide technical leadership and mentorship to junior engineers while promoting continuous improvement practices.

Qualifications

• Bachelor’s degree in Electrical Engineering or similar discipline with 10–15+ years in industrial automation or machine controls.
• Strong PLC programming experience (Allen-Bradley / Logix platforms), robotics integration, and machine vision systems.
• Proven ability to integrate hardware, software, and mechanical systems into turnkey solutions.
• Working knowledge of CAD tools, data/analytics platforms, and structured problem-solving methodologies such as Lean or Six Sigma.
• Backround with power electronics and/or motion control is preferred.
• Excellent communication skills and project leadership experience in a manufacturing setting.
• Must be US Citizen or Permanent Resident

This position suits engineers who enjoy hands-on design, system integration, and solving complex production challenges through innovative automation.

Company provides relocation and exceptional benefit program.

Contact:

Rich Cardarella

Power Technology Associates Inc.

617-435-2478

The Director of Quality & Regulatory Affairs (DQRA) is responsible for assisting the Chief Quality Officer (CQO) with the execution of the SFDN Quality Management System including continual quality improvement throughout the organization. Directs the development, implementation and monitoring of quality systems and regulatory compliance related to internal standards, industry standards, state, local and federal regulations, departmental and organizational goals and processes. Assist with the overall direction for consistency and training for those managed. The Director serves as an advocate and resource for quality programs and provides interpretations of regulations and standards for consideration in the formulation of business strategies related to organ, tissue, and ocular recovery as well as administrative operations.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Directs, manages, and provides oversight for all activities related to the Quality Management System (QMS) and performance improvement.

o Develops and maintains a quality plan to ensure the best service possible. Oversees the implementation of the SFDN’s QMS. At a minimum, activities will include and are not limited to Licensing, Performance Improvement, Customer Complaint, Planned Deviation, Corrective Action/Preventive Action, Auditing, Document Control, Chart QA, Validation, and Death Record Review Systems.

o Promotes quality assurance with the expectation of accurate donor medical records and data elements, and validation of all performance data.

o Implements, monitors and reviews systems and programs instituted to provide consistent adherence to policies related to organ, tissue and ocular recovery, laboratory, and administrative operations.

o Responsible for the administration of the electronic quality management system platform.

• Ensures organizational compliance with regulatory standards including AHCA, AOPO, OPTN/HRSA, CDC, and CMS. Ensures all regulatory and governmental licenses are kept current.

a. Monitors and analyzes information release and activity pertaining to federal, state, and industry standards as it relates to regulatory compliance and organizational operations.

b. Ensures policies and procedures reflect regulations and standards and collaboratively leads the revision of policies and procedures, as needed to reflect any applicable regulatory changes.

• Will be listed as the Patient Safety Contact with OPTN/HRSA as well as serve as the Patient Safety Officer.

a. The Patient Safety Officer will be responsible for monitoring and investigating patient safety events in real time, serving as the first point of contact for families, hospital partners, and HRSA; documenting and reporting incidents and adverse events to OPTN.

• Develops, oversees and maintains a quality plan that aligns to the SFDN Quality Manual and Quality Excellence Program (QEP) in order to advance the SFDN mission and core purpose.

• Deploys and maintains an effective QMS to foster a culture of continuous improvement through data analysis in collaboration with all SFDN departments.

a. Promotes use of the organization’s quality improvement process by evaluating, improving, improving workflow, and maximizing process efficiencies.

• Assists in the development and analysis of all statistical performance measurements of organ, tissue, and administrative operations, and quality and regulatory compliance throughout the organization. Conducts ongoing monitoring and data analysis, trending and reporting of the quality management systems including but not limited to occurrences (non-conformances), planned deviations, customer complaints, sentinel events, and adverse reactions and outcomes. Identify opportunities for improvements.

a. Reports meaningful data related to activity levels, quality measures, and regulatory compliance to SFDN leadership, staff, advisory board members, and various stakeholders.

• Collaborates with other organ, tissue and recovery agencies to keep current on industry best practices and works to deploy the same in the organization.

• Represents SFDN at various meetings and conferences including the Association of Organ Procurement Organization (AOPO). Promotes SFDN and the brand through actively participating and presenting at these conferences.

• Manages the selection, training, development, and performance of assigned staff to retain a motivated, professional workforce for the department.

• Recruits and selects applicants for job vacancies considering the requirements of the job and the skills/abilities of the applicants.

• Establishes and communicates job responsibilities as well as employee performance expectations to assure mutual understanding of desired results.

• Identifies training and/or development opportunities that will assist the employee in achieving enhanced job performance and/or career objectives.

• Constructively coaches and counsels for success to seek optimal employee performance.

• Builds support and alliances between and among departments to promote the organizational core values.

• Conducts performance reviews in alignment with job expectations, as well as reviews salary accordingly.

• Develop and maintain an internal audit program to ensure the application of organization policies and procedures as well as the adherence to applicable regulatory and accrediting regulation and standard requirements in the actions of the organization.

a. Oversees all phases of audits initiated by regulatory agencies and external customer-initiated audits.

b. Liaison for formal resolutions to compliance concerns brought forth by auditors including regulatory bodies.

c. Oversees all phases of the organization’s qualification audits of its vendors.

• Maintains the document control system for the organization

a. Assists in the review, creation, update, and maintenance of all organizational standard operating policies and procedures. Ensures that all policies and procedures are in compliance with applicable local, state, federal, and industry standards and regulations.

b. Utilizes the electronic quality management system platform to maintain the document control system for the organization’s-controlled documents.

c. Ensures all staff receive and adequately complete read acknowledgement training on all relevant controlled documents.

• Manages the non-conformance reporting system to ensure adequate and effective corrective and preventive actions are taken.

• Oversight for positive serology reporting in accordance with local, state, and federal regulations and accrediting standards.

• Oversight for organizational training related to quality tools through internal and external sources.

• Plan and uphold departmental budget through strategic planning in collaboration with Senior Leadership Team to support the goals of the organization.

• As appropriate, develops or assists in development of verification or validation of equipment, processes, and electronic systems.

• Perform other duties as assigned.

• Employees must adhere to and remain in full compliance with South Florida Donor Network’s Motor Vehicle Driving Policy as outlined in the Motor Vehicle Records and Driver Safety policy PC.334.

SKILLS & ABILITIES

Education: Bachelor's Degree in business or healthcare field; Master’s Degree preferred; years of experience may be considered in lieu of education.

Experience: Two to four years related experience in organ/tissue/ocular donation or healthcare related field and in supervision or management of others

Computer Skills: Knowledge of MS office programs

Certificates & Licenses: Six Sigma Black Belt, but not required. ASQ required

Other Requirements: None

Manufacturing Engineer II (Mid-Career)

Ready to join an award-winning company and disrupt the manufacturing industry? Then, let’s talk!

Manufacturing Engineer II

About Role:

Northeast Tool is advancing the future of flight, and we’re looking for a driven Manufacturing Engineer II to help push aerospace manufacturing forward. Join a high-growth company where bold ideas, cutting-edge processes, and world-class craftsmanship come together.

In this role, you’ll support and improve manufacturing and programming processes, collaborate cross-functionally to drive efficiency and quality, and help implement innovative solutions on the shop floor. Your contributions will play a key role in scaling operations and delivering precision components to our customers. If you thrive in a fast-paced environment and are motivated by continuous improvement and technical challenges, we’d like to meet you.

Essential Duties and Responsibilities:

• Lead Engineering review of in-process inspection results, supplying data summary to perspective parties and initiating next steps for resolution.
• Lead Production Readiness Review (PRR) meetings by managing document control of customer files prior to manufacturing release.
• Support traveler/router development in Enterprise Resource Planning (ERP) to assist Production & Quality readiness.
• Develop, evaluate, and review manufacturing plans and set-up sheets in support of the manufacturing process.
• Estimate manufacturing costs, determine time standards, and make recommendations for fixturing and process requirements.
• Utilize SolidWorks to design work-holding, fixtures, and/or tooling to support Production, Engineering, & Quality functions.
• Produce in-process 2D drawings to support critical manufacturing operations and inspection cadences.
• Support Engineering Change Request (ECR) process by helping to manage new customer drawings and models to ensure revision compliance, updating the company’s Enterprise Resource Planning (ERP) system accordingly.
• Define and maintain manufacturing processes by studying customer blueprints and testing manufacturing methods, tooling, and equipment.
• Assist in developing new and editing existing policies, procedures, and standards to ensure compliance to ISO9001, AS9100, & ITAR regulations
• Support non-conformance reporting (NCR) by leading root cause analysis meetings utilizing RCCA tools to identify root causes, and support Quality in outlining corrective actions to drive continuous improvement, supporting and completing corrective action items where appropriate.
• Work cross functionally with Quality, Operations, and Production to detect, evaluate, and eliminate scrap, reducing the cost of manufacturing for the company.
• Research, identify, and implement cost reduction and optimization opportunities within manufacturing facility through lean manufacturing principles.
• Act as liaison with customers, vendors, and staff to answer inquiries, concerns, or complaints about outgoing product.
• Provide hands-on technical support and instruction to manufacturing personnel on new machining procedures and processes.
• Additional duties as assigned.

Knowledge, Skills, Competencies, and Abilities:

• Excellent written and verbal communication skills
• Advanced computer skills, including Microsoft Office Suite applications, SolidWorks and familiarity with Mastercam
• Intermediate to advanced knowledge of Geometric Dimensioning and Tolerancing (GD&T) and Datum Structure Review
• Advanced ability to use lean manufacturing principles to create standards, work instructions, and waste removal/cost reduction
• Strong critical thinking and technical writing skills
• Intermediate to advanced understanding and experience in RCA and CAR methodology and tools; i.e. fishbone, 5-why, pareto, scatter diagram, etc.
• Strong communication and presentation skills with internal and external stakeholders
• Project management skills and familiarity with applicable software and tools
• Ability to work cross-functionally across multiple departments within an organization

Required Qualifications:

• Bachelor’s Degree (B.S.) in a technical field from a four-year college or university (Mechanical or Industrial Engineering degree strongly preferred)
• 5+ years related experience in a manufacturing environment; Equivalent combination of education and/or experience may be considered with a minimum of an Associate’s Degree from an accredited college or university.
• 2+ years’ experience in an AS9100 (Aerospace) environment.
• Demonstrable Mastercam experience.
• Advanced knowledge of GD&T & datum structure review - GD&T ASME Y14.5 - 2018 foundational level certification, or ability to obtain within 3 months of hire.
• Certified Six Sigma Green Belt (CSSGB), or higher, or ability to obtain within 6 months of hire.
• Certified SolidWorks Associate (CSWA), or ability to obtain within 6 months of hire.

Preferred Qualifications:

• Certified Six Sigma Black Belt (CSSBB), or Master Black Belt.
• Certified SolidWorks Professional (CSWP)
• Certified Project Management Professional (PMP)

Pay Rate: $90,000 - $130,000, depending on level of experience and required/preferred qualifications.

About Northeast Tool & Manufacturing:

Northeast Tool & Manufacturing is a preferred supplier of precision machined parts and complex assemblies for the Aerospace, Defense, & Space industries. Our strong reputation for exceptional quality standards, innovative processes, and cutting-edge solutions allows us to handle the most complex requests with ease.

Northeast Tool is a certified ISO 9001:2015 and AS9100D facility, as well as ITAR DDC compliant. The company specializes in a diverse range of capabilities, including 5-Axis Milling, Multi-Axis Turning, & Wire EDM.

Onsite Monday-Friday

Salary starts at $150/year, commensurate with experience

Position Summary

The Lead Manufacturing Engineer is responsible for leading the design, development, and implementation of manufacturing processes, equipment, and systems that support high-quality, cost-effective production. This role partners closely with Product Development, Operations, Quality, and Supply Chain teams to ensure engineering solutions are seamlessly integrated into the manufacturing environment and aligned with business objectives.

Key Responsibilities

• Lead, mentor, and manage the Manufacturing Engineering team to support production goals in close collaboration with Operations.
• Develop and execute manufacturing strategies that improve efficiency, quality, throughput, and cost performance.
• Drive continuous improvement initiatives, including Lean Manufacturing, Six Sigma, and automation projects.
• Oversee the selection, installation, validation, and ongoing support of manufacturing equipment, tooling, and processes.
• Partner with R&D and Product Design teams to ensure products are optimized for manufacturability and assembly (DFM/DFA).
• Establish, track, and report key performance indicators (KPIs) such as OEE, yield, downtime, and scrap.
• Ensure compliance with all safety, quality, and regulatory requirements, including ISO 9001 standards.
• Develop and manage departmental budgets, capital expenditure plans, and engineering project timelines.
• Lead cross-functional projects and change initiatives to support operational excellence and scalability.

Qualifications

• Bachelor’s degree in Mechanical, Manufacturing, or Industrial Engineering.
• 7+ years of experience in manufacturing or industrial engineering within a manufacturing environment.
• Proven people management and project management experience.
• Working knowledge of Lean Manufacturing and Six Sigma methodologies.
• Hands-on experience with molding processes; rubber and plastic molding experience strongly preferred.
• Strong understanding of ISO 9001 and regulatory compliance requirements.
• Demonstrated ability to plan, prioritize, and execute multiple initiatives.
• Excellent communication and leadership skills with the ability to influence across functions.
• Proven track record of leading change and driving continuous improvement initiatives.
• Bilingual Spanish highly preferred

Sterility Assurance Associate – 3-6 Month Contract

We are seeking a Sterility Assurance Associate to support sterility assurance and contamination control initiatives within a biologics manufacturing environment. This role will provide hands-on support and technical guidance to ensure sterile manufacturing operations meet GMP requirements, regulatory expectations, and industry best practices. The associate will collaborate cross-functionally with Manufacturing, Quality Control, and Technical Services teams to strengthen programs including aseptic training, aseptic process simulations (media fills), and environmental monitoring.

Key Responsibilities

• Provide technical support for aseptic processing, contamination control, process validation, and lifecycle documentation.
• Partner with Manufacturing and Quality teams on validation and qualification activities for facilities, equipment, utilities, and processes.
• Author and maintain SOPs, validation plans, and contamination control documentation.
• Support risk assessments, gap assessments, remediation activities, and regulatory inspection readiness.
• Oversee validation and requalification activities, including media fills, sterilization cycles, and aseptic process validations.
• Assist investigations, including root cause analysis and CAPA related to sterility or contamination events.

Required Qualifications

• Bachelor’s degree in Microbiology, Biology, Engineering, or related scientific discipline.
• Knowledge of global GMP and regulatory standards (FDA, EU GMP, etc.).
• Experience supporting sterile or aseptic manufacturing environments.

Preferred Qualifications

• Experience in parenteral, biologics, or vaccine manufacturing.
• Hands-on experience with environmental monitoring, aseptic processing, and sterile gowning practices.
• Experience performing sterile manufacturing risk assessments and remediation initiatives.
• Familiarity with Lean or Six Sigma methodologies.
• Strong organizational and communication skills; able to manage multiple priorities in a fast-paced, regulated environment.

Manufacturing Engineer (Metals)

About the Role

A well-established advanced manufacturing organisation is seeking a Manufacturing Engineer with strong TIG welding experience to support welding processes within a high-mix precision manufacturing environment.

This role focuses on developing, improving, and supporting GTAW (TIG) and orbital welding processes used in stainless steel tubing assemblies and precision components. The position works closely with Engineering, Quality, and Production teams to ensure welding operations are robust, repeatable, and suitable for scaled manufacturing.

This is an excellent opportunity for a manufacturing or process engineer who has hands-on TIG welding experience and wants to take ownership of welding-related production processes, while remaining embedded in a broader manufacturing engineering team.

Key Responsibilities

• Support the implementation and optimisation of GTAW (TIG) and orbital welding processes within production

• Assist with development and documentation of welding procedures and work instructions

• Work with design and manufacturing teams to improve weld joint design, fixturing, and manufacturability

• Troubleshoot welding issues on the production floor and support root-cause analysis and corrective actions

• Help establish consistent weld process parameters and quality standards

• Provide hands-on support to production teams including operator training and process guidance

• Participate in continuous improvement initiatives to increase yield, reduce defects, and improve throughput

• Support introduction of new welding equipment, fixtures, and manufacturing processes

• Assist with process qualification, documentation, and internal or customer audits where required

Required Qualifications

• Bachelor’s degree in Manufacturing Engineering, Mechanical Engineering, or related discipline preferred

• 3–7+ years of experience in a manufacturing or process engineering role involving TIG (GTAW) welding

• Hands-on experience supporting or working with TIG welding in a production environment

• Exposure to orbital welding processes is strongly preferred

• Experience working with stainless steel tubing or precision welded components is beneficial

• Familiarity with welding standards such as AWS or ASME codes is helpful but not required at an expert level

• Experience troubleshooting manufacturing processes and supporting production teams

• Basic understanding of metallurgy, distortion control, and fixturing concepts

• Experience with SolidWorks or similar CAD tools

• Exposure to automation, PLCs, or welding system controls is a plus

• Knowledge of Lean Manufacturing or Six Sigma practices preferred

• Strong communication skills and ability to collaborate across engineering and production teams

High Priority Opening: Quality Manager

We are moving quickly to find a Hands-on Quality Manager to lead an experienced QA team in a cGMP facility. Manager will own and safeguard our NSF certification in both cosmetic and supplemental manufacturing, build preventive systems, and ensure full FDA compliance with the Code of Federal Regulations.

The Experience Required:

·        Minimum of two years leading a quality management team in a CFR-regulated environment.

·        Minimum of five years’ experience working with CFR regulations

What You’ll Do

• Prioritize customers and work closely with them on aligning products with quality standards and using feedback to drive improvements
• Lead NSF International audits & maintain certifications (NSF/ANSI 455)
• Build and improve QA systems, SOPs, CAPA, change control, and supplier programs
• Ensure 21 CFR 111 (supplements) and cosmetic GMP/MoCRA compliance
• Manage QA, Regulatory, and QC teams (coaching, reviews, training)
• Run internal audits, root-cause investigations, and quality KPIs
• Partner with Production & R&D on new products and preventive controls

What You Need

• Bachelor’s in Science (Chemistry, Biology, Food Science, etc.)
• 2–5 years managing a QA team
• Hands-on NSF audit/certification experience (required)
• Strong knowledge of FDA cGMP and preventive quality systems
• Ability to quickly learn and navigate different software systems
• Collaborative mindset (You will be working with an excellent team of Managers)

Nice to Have

• ASQ certification or Six Sigma Green Belt
• Experience with electronic QMS

LOGISTICS FOR THE INDUSTRIOUS

At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you.

POSITION SUMMARY

The role of our key account manager is to manage, retain and grow our client relationships. Act as the primary, long-term point of contact, develop a strategic partnership with all of our customers, negotiate contracts, identify upsell opportunities and ensure client satisfaction to maximize revenue and loyalty.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION

• Ownership for multiple customers
• Frequent interaction with customers via email, phone or in person (some overnight travel required)
• Coordinate cross-functional communication both internally and externally
• Play an active role in the new business launch process by driving flawless execution of customer expectations
• Monitor expected volume and revenue vs. actual volume and revenue
• Customer reporting of KPIs both internally and externally
• Address issues and escalations in a profession and courteous manner, both internal and external
• Identification of continuous improvement opportunities that drive efficiency, reduce cost and improve customer satisfaction
• Ensure accurate billing and revenue recognition
• Act as a point of escalation for unpaid account receivables

REQUIRED EDUCATION / EXPERIENCE

• Bachelor’s degree (preferred)
• 7+ years customer facing experience, preferably in a 3PL environment

PREFERRED EDUCATION / EXPERIENCE

• Bachelor’s degree (AND/OR) 2+ years experience

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Microsoft office
• Proficient in excel and outlook
• 3PL experience is a plus
• Fluent reading and writing English required

PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)

• Ability to Multi-task
• Team-oriented
• Strong customer service skills
• Communication, both verbal and electronic, in a professional manner
• Excellent Organizational Skills
• Excellent Problem-Solving Skills
• Continuous-improvement Mindset
• Lean Six Sigma methodology

PHYSICAL DEMANDS

• Mostly computer work with phone and email communication

WORK ENVIRONMENT

• Office environment
• Occasional overnight travel
• 4 days onsite, 1 day remote

OTHER INFORMATION

• The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.
• Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.

BENEFITS

• Competitive Pay
• Opportunity for career advancement
• Generous Vacation / Paid Time Off
• Paid Holidays
• 401K with company match from day 1
• Medical, Dental, Vision Insurance
• Basic and Supplemental Life Insurance

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.