Senior Doc Jobs in Usa
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Registered Nurse - Senior RN Case Manager
$44 to $46 per hour
Make a Difference on Your Own Schedule and Terms!
Hiring Senior Case Managers in WashingtonPCM is looking for a Senior Case Manager who is as passionate about delivering care as we are to come join our amazing team!
A few of our perks:
Great Work/Life balance!
$44-$46 per hour (including 100% of Hourly Wage Paid for Drive Time)
Benefits Available:
Medical, Vision and Dental Insurance
Accrued Paid Time Off
Annual Bonus Eligible
Health Savings Account (HSA)
Flexible Savings Account (FSA)
401(K) with Company Match
Paid Parental Leave
Unlimited Peer Referral Program
Employee Discount Program
We provide in-home care to former Nuclear Weapons Workers who are suffering from chronic and terminal illnesses, as a result of their previous work environment.
Our Senior RN-Case Managers Direct assigned team members of RN Case Managers in the provision of care in accordance with Agency policy and with state-specific nurse practice act, and regulatory requirements.
Qualifications
Graduate of a state approved school of professional registered nursing
BSN preferred
Current, unrestricted RN license in the state(s) of practice
Minimum of two (2) years nursing experience including one (1) year in home care or closely related field
One (1) year of supervisory and/or case management experience preferred
Current CPR certification
Essential Functions/Areas of Accountability
Responsible for functions and accountabilities as contained in the case manager job description
Provide direct care and case management of assigned clients
Assist and collaborate with the regional director and other personnel to identify and correct issues and/or improve services.
Plan, implement, and evaluate care provided Participate, coordinate and manage client care conferences as needed.
Serve as a local on-site clinical resource as needed and provides support to ensure client's home care needs are met.
Assist and collaborate with staffing coordinators regarding the appropriateness of staffing and scheduling of personnel within scope of practice, competencies, client needs and complexity of home care.
Adhere to nursing delegation guidelines as described in Agency Scope of Practice policy.
Ensure adherence to Agency policies.
Perform other functions as requested by the regional director which may include the following:
Participate in interviewing, selection, and ongoing evaluation of clinical personnel as requested by the Regional Director
Personnel training, education, and competency validation
Review and evaluate clinical documentation for accuracy and completeness
Participate in all Agency performance improvement initiatives including but not limited to quarterly medical record review
Collect, document, and submit data on infections, occurrences, complaints and grievances, and performance improvement activities
Perform and document supervisory visits as indicated to facilitate problem resolution
Review nurse shift reports for adherence to policy and for opportunities for performance improvement
Home chart completeness
Timeliness of staffing cases post referral
Equipment tracking
Assist with marketing activities such as visiting with clients or physicians to discuss Agency programs as requested
The senior case manager, or similarly qualified alternate, shall be available at all times during operating hours and participate in all activities relevant to the professional services furnished, including the development of qualifications and the assignment of personnel.
Perform additional duties and responsibilities as deemed necessary
Professional Case Management is an Equal Opportunity Employer.
permanent
Senior Nursing Director (RN) Critical Care Services - Relocation Offered!
✦ New
USD $142,064.00/Yr. - USD $287,996.00/Yr
About this Job:
General Summary of Position
The Senior Director of Nursing Operations and Patient Care Services is an active member of MedStar Health entity-based Division of Nursing's (DON) leadership/management team and is responsible for multiple defined areas of organized nursing services (clinical or administrative general or specialized). Maintains and demonstrates current knowledge of healthcare organizations and clinical practice providing leadership and expertise to professional nursing practice and the provision of quality healthcare delivery. Creates and facilitates a learning environment and atmosphere of participative management within the framework of collaborative governance and shared decision-making. Contributes to the DON strategic plan and annual goals and is accountable for the implementation and attainment of these goals within the defined areas of responsibility. Promotes a culture in practice to assure the MedStar Health/hospital/entity mission of a Patient First environment and SPIRIT Values enhances productivity role engagement and job satisfaction. The Senior Director of Nursing Operations and Patient Care Services is a Department Leader who assumes 24-hour administrative and leadership authority and responsibility for the management and direction of the operational personnel and financial activities of the specified division units or procedural areas. These functions are coordinated with the Executive Staff Hospital Leadership Medical Staff and others and are performed in accordance with all applicable laws and regulations and MedStar Health and entity's mission vision and values.
Primary Duties and Responsibilities
- Formulates implements and interprets the philosophy objectives strategic plan goals standards of practice policies and procedures for the division of nursing. Assumes leadership for the planning development execution day-to-day operations and ongoing evaluation of patient care services within the assigned clinical areas/departments according to MedStar Health/entity mission vision and SPIRIT Values and Nursing's philosophy strategic plan and annual goals.
- Plans directs monitors and evaluates the nursing and patient care delivery systems to ensure the care performed exemplifies the Professional Nursing Practice Model; promotes continuous consistent efficient and accountable delivery of patient/family care; and adheres to the State Nursing Practice Act regulatory ethical and accreditation standards and organizational/departmental policies and procedures.
- Demonstrates responsibility for fiscal planning/financial management budget-related operational issues and oversight through advocacy budget development and allocation of resources. Engages in ongoing budgetary/productivity monitoring adherence to prescribed annual budget and assurance of adequate availability of personnel and other necessary resources to support the delivery of safe patient care and realization of organizational goals.
- Collaborates with senior leaders (system and entity-based) in strategic planning program development and execution of entity and divisional goals. Demonstrates accountability for quality safety and performance measures including nursing sensitive outcomes associate engagement and patient/family experience of care for areas/units of responsibility. Provides reports and statistical data related to the functioning of Nursing.
- Applies principles of cost effectiveness in resource utilization high reliability organization and culture of patient and associate safety. Upholds ethical principles and corporate compliance standards. Evaluates care incorporates quality improvement and patient experience data into departmental goals and implements appropriate changes improvements and action plans.
- Applies contemporary performance improvement frameworks and process improvement strategies in the development and implementation of priorities that ensure the achievement and sustainment of optimal clinical financial and administrative outcomes. Participates in capacity management patient throughput and other efforts to reduce patient length of stay. Collaborates with physician leaders and other departments/disciplines to facilitate timely patient's discharge and effective execution of strategic priorities.
- Acts as a liaison to hospital administration and as a nurse leader of entity-wide initiatives including service excellence quality and safety patient/family-centered care and patient experience. Collaborates with medical staff leaders physicians/providers and other associates to champion patient care and quality services that support optimal patient care outcomes promote success in the interdisciplinary model of care (IMOC) and its standards of excellence and demonstrate effective application of Contemporary Primary Nursing (CPN).
- Ensures that Magnet Recognition/Pathway to Excellence program structure and processes are implemented and maintained. Promotes and/or participates in evidence-based practice research activities performance improvement taskforces and collaborative governance councils. Serves as an agent of change assisting associates and other leaders in understanding the importance necessity impact and process of change and change management.
- Develops and implements recruitment and retention strategies. Participates in workforce/human resources planning management and employment decisions directly or through delegation to clinical managers/patient care directors/unit-based nurse leaders. Key activities include but not limited to interviewing hiring scheduling evaluating and terminating associates. Maintains ongoing communication with subordinates to review programs discuss new developments and exchange information.
- Directs the activities of professional and support personnel within assigned area(s). Establishes mechanisms/action plans that provide for the early identification and mentoring of aspiring clinicians and associates with leadership potential for succession planning opportunities and career coaching based on individual strengths and development needs; provides appropriate resources to meet identified needs.
- Develops standards of performance conducts performance management planning and manages individual performance through rewards recognition provision of timely feedback counseling and disciplinary action.
- Determines current and future supply and demand of professional nurses and support/care associates to meet the needs of nursing and patient care delivery. Collaborates with nursing academic partners to ensure a qualified nursing workforce for the future and serves on academic advisory councils as appropriate.
- Supports designs and monitors the development and implementation of entity-wide patient and associate safety initiatives. Involves associates in the development and implementation of patient/family-centered care. Creates a practice environment that fosters a high level of patient engagement and satisfaction as demonstrated by patient experience outcomes data.
- Communicates with patients their families and significant others while upholding patient's confidentiality and bill of rights. Acts as resource for associates in dealing with patient/family issues; investigates and follows through on customer complaints.
- Collaborates with supply chain leaders to ensure that adequate supplies are available for safe and quality patient care delivery. Communicates new material and supply needs to materials managers. Supports the procurement implementation and adoption of information systems technology and equipment and participates in product selection and evaluation as appropriate.
- Oversees the development of unit-based specific orientation preceptor programs and competencies for all personnel including nurse leaders. Delegates tasks as appropriate. Supports the design and implementation of new programs such as training and education programs to ensure the highest quality care delivery and customer satisfaction. Ensures compliance with competency-based practice.
- Participates in hospital/entity and system-wide collaborative committees task forces interdisciplinary forums quality and performance and service improvement teams. Chairs or co-chairs key action teams charged with the design and implementation of initiatives such as system nursing annual goals evidence-based guidelines standards of care or expansions of services or clinical programs.
- Promotes a public image of excellence and professional nursing through marketing activities communication presentations and publications. Represents the Division of Nursing at professional organizations academic partners community outreach programs and as a member of local/regional or national committees.
- Maintains knowledge of current trends and developments in the fields of nursing and health care through a variety of professional activities including but not limited to reading the appropriate literature and attending related seminars and conferences. Demonstrates accountability for own professional development and advancement.
- Assumes administrative responsibilities in absence of the Vice President of Nursing/Chief Nursing Officer and provides coverage for other senior director and patient care services colleagues.
Minimal Qualifications
Education
- Bachelor's degree in Nursing required
- Master's degree in Nursing or health related field required
- Doctoral degree in Nursing Leadership or Health Services Administration preferred
- Must be from a nationally accredited program
Experience
- 5-7 years of progressively responsible leadership roles in nursing including director of nursing (or equivalent) or above experience required
Licenses and Certifications
- RN - Registered Nurse - State Licensure and/or Compact State Licensure in the District of Columbia required
- Certification in Nursing Administration from a nationally recognized nursing organization such as NEA-BC or CENP within 1 Year required
- CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
- Additional unit/specialty certifications may vary by department or business unit.
Knowledge Skills and Abilities
- Excellent problem-solving skills and ability to exercise independent judgment on highly complex situations.
- Business acumen and leadership skills.
- Strong verbal and written communication skills with ability to effectively interact and collaborate with all levels of management internal departments external agencies and MedStar entities (including cross-functional knowledge and savvy).
- Advanced knowledge of various computer software applications and online learning applications especially Microsoft PowerPoint and online training platforms.
permanent
Sr Director of Nursing - Perioperative Services - Relocation Offered!
✦ New 🏢 MEDSTAR HEALTH
USD $142,064.00/Yr. - USD $287,996.00/Yr
About this Job: General Summary of Position
The Senior Director of Nursing Operations and Patient Care Services is an active member of MedStar Health entity-based Division of Nursing's (DON) leadership/management team and is responsible for multiple defined areas of organized nursing services (clinical or administrative general or specialized). Maintains and demonstrates current knowledge of healthcare organizations and clinical practice providing leadership and expertise to professional nursing practice and the provision of quality healthcare delivery. Creates and facilitates a learning environment and atmosphere of participative management within the framework of collaborative governance and shared decision-making. Contributes to the DON strategic plan and annual goals and is accountable for the implementation and attainment of these goals within the defined areas of responsibility. Promotes a culture in practice to assure the MedStar Health/hospital/entity mission of a Patient First environment and SPIRIT Values enhances productivity role engagement and job satisfaction.The Senior Director of Nursing Operations and Patient Care Services is a Department Leader who assumes 24-hour administrative and leadership authority and responsibility for the management and direction of the operational personnel and financial activities of the specified division units or procedural areas. These functions are coordinated with the Executive Staff Hospital Leadership Medical Staff and others and are performed in accordance with all applicable laws and regulations and MedStar Health and entity's mission vision and values.
Formulates implements and interprets the philosophy objectives strategic plan goals standards of practice policies and procedures for the division of nursing. Assumes leadership for the planning development execution day-to-day operations and ongoing evaluation of patient care services within the assigned clinical areas/departments according to MedStar Health/entity mission vision and SPIRIT Values and Nursing's philosophy strategic plan and annual goals.Plans directs monitors and evaluates the nursing and patient care delivery systems to ensure the care performed exemplifies the Professional Nursing Practice Model; promotes continuous consistent efficient and accountable delivery of patient/family care; and adheres to the State Nursing Practice Act regulatory ethical and accreditation standards and organizational/departmental policies and procedures.Demonstrates responsibility for fiscal planning/financial management budget-related operational issues and oversight through advocacy budget development and allocation of resources. Engages in ongoing budgetary/productivity monitoring adherence to prescribed annual budget and assurance of adequate availability of personnel and other necessary resources to support the delivery of safe patient care and realization of organizational goals.Collaborates with senior leaders (system and entity-based) in strategic planning program development and execution of entity and divisional goals. Demonstrates accountability for quality safety and performance measures including nursing sensitive outcomes associate engagement and patient/family experience of care for areas/units of responsibility. Provides reports and statistical data related to the functioning of Nursing.Applies principles of cost effectiveness in resource utilization high reliability organization and culture of patient and associate safety. Upholds ethical principles and corporate compliance standards. Evaluates care incorporates quality improvement and patient experience data into departmental goals and implements appropriate changes improvements and action plans.Applies contemporary performance improvement frameworks and process improvement strategies in the development and implementation of priorities that ensure the achievement and sustainment of optimal clinical financial and administrative outcomes. Participates in capacity management patient throughput and other efforts to reduce patient length of stay. Collaborates with physician leaders and other departments/disciplines to facilitate timely patient's discharge and effective execution of strategic priorities.Acts as a liaison to hospital administration and as a nurse leader of entity-wide initiatives including service excellence quality and safety patient/family-centered care and patient experience. Collaborates with medical staff leaders physicians/providers and other associates to champion patient care and quality services that support optimal patient care outcomes promote success in the interdisciplinary model of care (IMOC) and its standards of excellence and demonstrate effective application of Contemporary Primary Nursing (CPN).Ensures that Magnet Recognition/Pathway to Excellence program structure and processes are implemented and maintained. Promotes and/or participates in evidence-based practice research activities performance improvement taskforces and collaborative governance councils. Serves as an agent of change assisting associates and other leaders in understanding the importance necessity impact and process of change and change management.Develops and implements recruitment and retention strategies. Participates in workforce/human resources planning management and employment decisions directly or through delegation to clinical managers/patient care directors/unit-based nurse leaders. Key activities include but not limited to interviewing hiring scheduling evaluating and terminating associates. Maintains ongoing communication with subordinates to review programs discuss new developments and exchange information.Directs the activities of professional and support personnel within assigned area(s). Establishes mechanisms/action plans that provide for the early identification and mentoring of aspiring clinicians and associates with leadership potential for succession planning opportunities and career coaching based on individual strengths and development needs; provides appropriate resources to meet identified needs.Develops standards of performance conducts performance management planning and manages individual performance through rewards recognition provision of timely feedback counseling and disciplinary action.Determines current and future supply and demand of professional nurses and support/care associates to meet the needs of nursing and patient care delivery. Collaborates with nursing academic partners to ensure a qualified nursing workforce for the future and serves on academic advisory councils as appropriate.Supports designs and monitors the development and implementation of entity-wide patient and associate safety initiatives. Involves associates in the development and implementation of patient/family-centered care. Creates a practice environment that fosters a high level of patient engagement and satisfaction as demonstrated by patient experience outcomes data.Communicates with patients their families and significant others while upholding patient's confidentiality and bill of rights. Acts as resource for associates in dealing with patient/family issues; investigates and follows through on customer complaints.Collaborates with supply chain leaders to ensure that adequate supplies are available for safe and quality patient care delivery. Communicates new material and supply needs to materials managers. Supports the procurement implementation and adoption of information systems technology and equipment and participates in product selection and evaluation as appropriate.Oversees the development of unit-based specific orientation preceptor programs and competencies for all personnel including nurse leaders. Delegates tasks as appropriate. Supports the design and implementation of new programs such as training and education programs to ensure the highest quality care delivery and customer satisfaction. Ensures compliance with competency-based practice.Participates in hospital/entity and system-wide collaborative committees task forces interdisciplinary forums quality and performance and service improvement teams. Chairs or co-chairs key action teams charged with the design and implementation of initiatives such as system nursing annual goals evidence-based guidelines standards of care or expansions of services or clinical programs.Promotes a public image of excellence and professional nursing through marketing activities communication presentations and publications. Represents the Division of Nursing at professional organizations academic partners community outreach programs and as a member of local/regional or national committees.Maintains knowledge of current trends and developments in the fields of nursing and health care through a variety of professional activities including but not limited to reading the appropriate literature and attending related seminars and conferences. Demonstrates accountability for own professional development and advancement.Assumes administrative responsibilities in absence of the Vice President of Nursing/Chief Nursing Officer and provides coverage for other senior director and patient care services colleagues. Minimal Qualifications
Education
The Senior Director of Nursing Operations and Patient Care Services is an active member of MedStar Health entity-based Division of Nursing's (DON) leadership/management team and is responsible for multiple defined areas of organized nursing services (clinical or administrative general or specialized). Maintains and demonstrates current knowledge of healthcare organizations and clinical practice providing leadership and expertise to professional nursing practice and the provision of quality healthcare delivery. Creates and facilitates a learning environment and atmosphere of participative management within the framework of collaborative governance and shared decision-making. Contributes to the DON strategic plan and annual goals and is accountable for the implementation and attainment of these goals within the defined areas of responsibility. Promotes a culture in practice to assure the MedStar Health/hospital/entity mission of a Patient First environment and SPIRIT Values enhances productivity role engagement and job satisfaction.The Senior Director of Nursing Operations and Patient Care Services is a Department Leader who assumes 24-hour administrative and leadership authority and responsibility for the management and direction of the operational personnel and financial activities of the specified division units or procedural areas. These functions are coordinated with the Executive Staff Hospital Leadership Medical Staff and others and are performed in accordance with all applicable laws and regulations and MedStar Health and entity's mission vision and values.
Primary Duties and Responsibilities
Formulates implements and interprets the philosophy objectives strategic plan goals standards of practice policies and procedures for the division of nursing. Assumes leadership for the planning development execution day-to-day operations and ongoing evaluation of patient care services within the assigned clinical areas/departments according to MedStar Health/entity mission vision and SPIRIT Values and Nursing's philosophy strategic plan and annual goals.Plans directs monitors and evaluates the nursing and patient care delivery systems to ensure the care performed exemplifies the Professional Nursing Practice Model; promotes continuous consistent efficient and accountable delivery of patient/family care; and adheres to the State Nursing Practice Act regulatory ethical and accreditation standards and organizational/departmental policies and procedures.Demonstrates responsibility for fiscal planning/financial management budget-related operational issues and oversight through advocacy budget development and allocation of resources. Engages in ongoing budgetary/productivity monitoring adherence to prescribed annual budget and assurance of adequate availability of personnel and other necessary resources to support the delivery of safe patient care and realization of organizational goals.Collaborates with senior leaders (system and entity-based) in strategic planning program development and execution of entity and divisional goals. Demonstrates accountability for quality safety and performance measures including nursing sensitive outcomes associate engagement and patient/family experience of care for areas/units of responsibility. Provides reports and statistical data related to the functioning of Nursing.Applies principles of cost effectiveness in resource utilization high reliability organization and culture of patient and associate safety. Upholds ethical principles and corporate compliance standards. Evaluates care incorporates quality improvement and patient experience data into departmental goals and implements appropriate changes improvements and action plans.Applies contemporary performance improvement frameworks and process improvement strategies in the development and implementation of priorities that ensure the achievement and sustainment of optimal clinical financial and administrative outcomes. Participates in capacity management patient throughput and other efforts to reduce patient length of stay. Collaborates with physician leaders and other departments/disciplines to facilitate timely patient's discharge and effective execution of strategic priorities.Acts as a liaison to hospital administration and as a nurse leader of entity-wide initiatives including service excellence quality and safety patient/family-centered care and patient experience. Collaborates with medical staff leaders physicians/providers and other associates to champion patient care and quality services that support optimal patient care outcomes promote success in the interdisciplinary model of care (IMOC) and its standards of excellence and demonstrate effective application of Contemporary Primary Nursing (CPN).Ensures that Magnet Recognition/Pathway to Excellence program structure and processes are implemented and maintained. Promotes and/or participates in evidence-based practice research activities performance improvement taskforces and collaborative governance councils. Serves as an agent of change assisting associates and other leaders in understanding the importance necessity impact and process of change and change management.Develops and implements recruitment and retention strategies. Participates in workforce/human resources planning management and employment decisions directly or through delegation to clinical managers/patient care directors/unit-based nurse leaders. Key activities include but not limited to interviewing hiring scheduling evaluating and terminating associates. Maintains ongoing communication with subordinates to review programs discuss new developments and exchange information.Directs the activities of professional and support personnel within assigned area(s). Establishes mechanisms/action plans that provide for the early identification and mentoring of aspiring clinicians and associates with leadership potential for succession planning opportunities and career coaching based on individual strengths and development needs; provides appropriate resources to meet identified needs.Develops standards of performance conducts performance management planning and manages individual performance through rewards recognition provision of timely feedback counseling and disciplinary action.Determines current and future supply and demand of professional nurses and support/care associates to meet the needs of nursing and patient care delivery. Collaborates with nursing academic partners to ensure a qualified nursing workforce for the future and serves on academic advisory councils as appropriate.Supports designs and monitors the development and implementation of entity-wide patient and associate safety initiatives. Involves associates in the development and implementation of patient/family-centered care. Creates a practice environment that fosters a high level of patient engagement and satisfaction as demonstrated by patient experience outcomes data.Communicates with patients their families and significant others while upholding patient's confidentiality and bill of rights. Acts as resource for associates in dealing with patient/family issues; investigates and follows through on customer complaints.Collaborates with supply chain leaders to ensure that adequate supplies are available for safe and quality patient care delivery. Communicates new material and supply needs to materials managers. Supports the procurement implementation and adoption of information systems technology and equipment and participates in product selection and evaluation as appropriate.Oversees the development of unit-based specific orientation preceptor programs and competencies for all personnel including nurse leaders. Delegates tasks as appropriate. Supports the design and implementation of new programs such as training and education programs to ensure the highest quality care delivery and customer satisfaction. Ensures compliance with competency-based practice.Participates in hospital/entity and system-wide collaborative committees task forces interdisciplinary forums quality and performance and service improvement teams. Chairs or co-chairs key action teams charged with the design and implementation of initiatives such as system nursing annual goals evidence-based guidelines standards of care or expansions of services or clinical programs.Promotes a public image of excellence and professional nursing through marketing activities communication presentations and publications. Represents the Division of Nursing at professional organizations academic partners community outreach programs and as a member of local/regional or national committees.Maintains knowledge of current trends and developments in the fields of nursing and health care through a variety of professional activities including but not limited to reading the appropriate literature and attending related seminars and conferences. Demonstrates accountability for own professional development and advancement.Assumes administrative responsibilities in absence of the Vice President of Nursing/Chief Nursing Officer and provides coverage for other senior director and patient care services colleagues. Minimal Qualifications
Education
- Master's degree in Nursing or health related field required and
- Doctoral degree in Nursing leadership or Health Services Administration preferred and
- must be from a nationally accredited program required
- 5-7 years Progressively responsible leadership roles in nursing including director of nursing (or equivalent) or above experience required
- RN - Registered Nurse - State Licensure and/or Compact State Licensure in the State of Maryland Upon Hire required and
- Certification in Nursing Administration from a nationally recognized nursing organization such as NEA-BC or CENP within 1 Year required and
- CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and
- Additional unit/specialty certifications may vary by department or business unit.
- Excellent problem-solving skills and ability to exercise independent judgment on highly complex situations.
- Business acumen and leadership skills.
- Strong verbal and written communication skills with ability to effectively interact and collaborate with all levels of management internal departments external agencies and MedStar entities (including cross-functional knowledge and savvy)
- Advanced knowledge of various computer software applications and online learning applications especially Microsoft PowerPoint and online training platforms.
permanent
Missions Systems Software Engineer - Embedded (Associate, Experienced, Senior)
🏢 Boeing
Salary not disclosed
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Company is looking for Missions Systems Software Engineers – Embedded to join the Boeing’s Mission Systems Software team in Berkeley, Missouri. This position is hiring for multiple levels including; Associate Level, Experienced Level, and Senior Level.
This role is looking to hire software engineers capable of working in a collaborative integrated product team environment helping to implement various features of safety critical and/or mission critical flight software. This role will provide engineers experience in all phases of the software development life-cycle from requirements decomposition, architecture definition, algorithm development, software development, testing including Hardware in the Loop, and documentation. The software engineers will develop software in a Continuous Integration / Continuous Deployment (CI/CD) software build pipeline using an agile methodology focused on code quality, security and automation.
Key Capability areas of interest include:
Sensor Fusion
Mission Management
Resource Management
Fire Control and Weapons engagement
Mission Processing
Stores Management
Tactical Communications
3rd Party Software Integration
Development Security Operations (DevSecOps)
Contribute to all phases of the software development lifecycle (requirements, architecture, implementation, documentation, verification) in one of the following capability areas (Fusion, Fire Control, Mission Management, Resource Management, Tactical Communications, Supplier Integration, DevSecOps) Work within an Agile integrated product team working across software, analysis integration and test, sensors, and system test engineers. More senior level engineers will be expected to develop technical product plans, lead and mentor younger engineers, be a face for communication with senior leadership and government counterparts.
Position Responsibilities:
Designs, develops, tests, debugs and maintains software that is integrated into embedded devices and systems and meets industry, customer, safety and regulation standards
Reviews, analyzes, and translates customer requirements into the design of software products for embedded devices and systems
Builds and writes code for embedded systems software to run on specific specialized hardware.
Integrates embedded software with hardware components
Analyzes, monitors and improves the efficiency and stability of embedded software systems.
Tests and debugs software for embedded devices and systems.
Implements current and emerging technologies, tools, frameworks, and changes in regulations relevant to software development and hardware technologies.
Advises on software and hardware integration domains.
Tracks and evaluates internal and supplier software team performance to ensure product and process compliance to project plans and industry standards.
Performs embedded software project management functions.
This position requires the ability to obtain a U.S. Security Clearance for which the US Government requires U.S. Citizenship. Ability to obtain U.S. Security clearance (post-start).
Basic Qualifications (Required Skills/ Experience):
2+ years of experience programming with Go, Java, C/C++, Rust, or Python
Experience in systems integration with systems engineering processes and procedures
Strong verbal and written skills, teaming skills, technical skills, and integration skills
Preferred Qualifications (Desired Skills/Experience):
5 or more years’ related work experience or an equivalent combination of education experience
9 or more years’ related work experience or an equivalent combination of education experience
Bachelor's degree or higher in Computer Science or Engineering related field
Experience with Continuous Integration / Continuous Deployment (CI/CD) software build pipeline techniques and software factories such as DevOps & DevSecOps
Experience debugging and troubleshooting technical problems involving computer memory or timing considerations
Experience or familiarity with industry tools or development techniques such as the following; Embedded System Software, C, C++, Rust, Linux, VxWorks, Containers, Git, CI/CD DevSecOps, and/or Cameo
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
CodeVue Coding Challenge:
To be considered for this position you will be required to complete a technical assessment as part of the selection process. Failure to complete the assessment will remove you from consideration.
Total Rewards & Pay Transparency:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range for Associate Level: $99,450 - $134,550
Summary pay range for Experienced Level: $126,650 - $171,350
Summary pay range for Senior Level: $160,650 - $217,350
Applications for this position will be accepted until Mar. 26, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Relocation
This position offers relocation based on candidate eligibility.
Security Clearance
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Not Specified
A
Senior Life Skills Coach
Salary not disclosed
HIRING: Senior Life Skills Coach | LIFE SKILL WORKER III Location: Abraxas I, 165 Abraxas Road, Marienville, PA.
The Senior Life Skills Coach | Life Skills Worker III position plays a crucial role in implementing clinical activities, which support the daily clinical schedule.
In addition, the Senior Life Skills Coach | Life Skills Worker III assist in case management, monitors various systems in the treatment unit, supervises clients, monitors and addresses client behavior, and documents services in clinical files.
Pay: $20.81 / hour Job-type: Full-Time Shift: Varies Senior Life Skills Coach Essential Functions: Interacts meaningfully with clients.
Observes client behavior and intervenes appropriately.
Provides effective people security (headcounts, room checks, client movement, etc.) Processes intakes and screen clients.
Implements daily activity schedule
- structures and coordinates client activities (i.e.
family night, recreation, etc.) Facilitates and documents various psychoeducational groups/meetings (i.e.
theme groups, D&A education seminars, process and procedure meetings, etc.) Facilitates the decision-making process.
Aids in mentoring/orientating the LSWII's.
Supervises self-administration of medication.
Ensures that the treatment unit has adequate supplies (i.e.
toilet paper, shampoo, cleaning supplies, etc.) Supports the Abraxas philosophy and missions and promotes the Seven Key Principles of Care.
Demonstrates appropriate use of Safe Crisis Management techniques and skills.
Minimum Qualifications: High School diploma or GED At least one year of experience working in a similar setting.
At least twenty-one (21) years of age.
Criminal clearances (Act 33 and 34, specific State and child clearances and FBI.
Non-communicable disease physical exam.
Valid driver's license from employee's state of residence.
Ability to work with computers and the necessary software typically used by the department.
Skills: The required skills for this position include strong communication and interpersonal abilities, which are essential for building rapport with clients and facilitating effective training sessions.
Organizational skills are crucial for managing multiple client plans and tracking progress over time.
Problem-solving skills are utilized daily to address challenges that clients may face and to adapt programs accordingly.
Preferred skills, such as experience with diverse populations, enhance the worker's ability to connect with clients from various backgrounds and tailor approaches to meet their specific needs.
Benefits & Perks: We provide a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support you – both at home and at work.
Free Meals Medical & Dental & Vision Insurance Flexible Spending Accounts Basic Life & Short-Term Disability Insurance 401(k) Life Assistance Program (LAP) Tuition Assistance Program Paid Time Off (PTO)
*Paid Holidays
*Paid Training Advancement Opportunities Who We Are: Abraxas Youth & Family Services is a national nonprofit human services provider dedicated to Building Better Futures for at-risk youth, adults, and families.
Our diversified array of services includes alternative education, outpatient counseling, in-home services, shelter, detention, residential treatment and re-entry/transition services.
Since 1973, Abraxas team members have positively impacted the lives of those we serve and the communities in which they live.
Why Should You Consider Abraxas? At Abraxas, we celebrate the richness of our diverse employees and the communities we serve.
We are actively committed to building a culture of awareness and belonging, as we strive to ensure we are a welcoming, inclusive, and culturally competent organization.
As we work to make a difference in people’s lives, we are dedicated to respect, equity, and the engagement of those we serve and our employees.
As a provider of trauma-informed care, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.
Whether you’re looking to begin a rewarding career or you’re a seasoned professional wanting a new challenge, we have a place for you and opportunities for development at all levels.
At Abraxas, everything we do centers around people.
That is why we are committed to providing you with competitive pay and comprehensive benefit options that help make your life easier and healthier, with a focus on providing choice when it comes to physical, emotional and financial wellness.
Our benefit options meet you where you are in your life and set you up for success both in and outside of work.
If you want to have a positive impact in the lives of others, come join us! About Company: Apis Services, Inc.
(a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies.
Allowing these entities to advance their mission and vision.
By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations, stakeholders through capacity creation and employee compensation betterment.
Inperium Inc., Apis Services, Inc.
and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.
All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law.
This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
The Senior Life Skills Coach | Life Skills Worker III position plays a crucial role in implementing clinical activities, which support the daily clinical schedule.
In addition, the Senior Life Skills Coach | Life Skills Worker III assist in case management, monitors various systems in the treatment unit, supervises clients, monitors and addresses client behavior, and documents services in clinical files.
Pay: $20.81 / hour Job-type: Full-Time Shift: Varies Senior Life Skills Coach Essential Functions: Interacts meaningfully with clients.
Observes client behavior and intervenes appropriately.
Provides effective people security (headcounts, room checks, client movement, etc.) Processes intakes and screen clients.
Implements daily activity schedule
- structures and coordinates client activities (i.e.
family night, recreation, etc.) Facilitates and documents various psychoeducational groups/meetings (i.e.
theme groups, D&A education seminars, process and procedure meetings, etc.) Facilitates the decision-making process.
Aids in mentoring/orientating the LSWII's.
Supervises self-administration of medication.
Ensures that the treatment unit has adequate supplies (i.e.
toilet paper, shampoo, cleaning supplies, etc.) Supports the Abraxas philosophy and missions and promotes the Seven Key Principles of Care.
Demonstrates appropriate use of Safe Crisis Management techniques and skills.
Minimum Qualifications: High School diploma or GED At least one year of experience working in a similar setting.
At least twenty-one (21) years of age.
Criminal clearances (Act 33 and 34, specific State and child clearances and FBI.
Non-communicable disease physical exam.
Valid driver's license from employee's state of residence.
Ability to work with computers and the necessary software typically used by the department.
Skills: The required skills for this position include strong communication and interpersonal abilities, which are essential for building rapport with clients and facilitating effective training sessions.
Organizational skills are crucial for managing multiple client plans and tracking progress over time.
Problem-solving skills are utilized daily to address challenges that clients may face and to adapt programs accordingly.
Preferred skills, such as experience with diverse populations, enhance the worker's ability to connect with clients from various backgrounds and tailor approaches to meet their specific needs.
Benefits & Perks: We provide a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support you – both at home and at work.
Free Meals Medical & Dental & Vision Insurance Flexible Spending Accounts Basic Life & Short-Term Disability Insurance 401(k) Life Assistance Program (LAP) Tuition Assistance Program Paid Time Off (PTO)
*Paid Holidays
*Paid Training Advancement Opportunities Who We Are: Abraxas Youth & Family Services is a national nonprofit human services provider dedicated to Building Better Futures for at-risk youth, adults, and families.
Our diversified array of services includes alternative education, outpatient counseling, in-home services, shelter, detention, residential treatment and re-entry/transition services.
Since 1973, Abraxas team members have positively impacted the lives of those we serve and the communities in which they live.
Why Should You Consider Abraxas? At Abraxas, we celebrate the richness of our diverse employees and the communities we serve.
We are actively committed to building a culture of awareness and belonging, as we strive to ensure we are a welcoming, inclusive, and culturally competent organization.
As we work to make a difference in people’s lives, we are dedicated to respect, equity, and the engagement of those we serve and our employees.
As a provider of trauma-informed care, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.
Whether you’re looking to begin a rewarding career or you’re a seasoned professional wanting a new challenge, we have a place for you and opportunities for development at all levels.
At Abraxas, everything we do centers around people.
That is why we are committed to providing you with competitive pay and comprehensive benefit options that help make your life easier and healthier, with a focus on providing choice when it comes to physical, emotional and financial wellness.
Our benefit options meet you where you are in your life and set you up for success both in and outside of work.
If you want to have a positive impact in the lives of others, come join us! About Company: Apis Services, Inc.
(a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies.
Allowing these entities to advance their mission and vision.
By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations, stakeholders through capacity creation and employee compensation betterment.
Inperium Inc., Apis Services, Inc.
and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.
All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law.
This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
Not Specified
C
Senior Specialty Physician Coder
Salary not disclosed
Job Title: Senior Specialty Physician Coder Job Duration: 3 months contract (possible extension) Location: 100% Remote Pay Range: $45 to $48/hr on W2 Schedule: Regular Business Hours Important Details: 100% remote, must be based in CA.
Must have Profee experience
- outpatient only.
Must have IR expertise experience, not just exposure.
CIRCC specialty certification REQUIRED.
CPC, CCS, or equivalent certification required.
Purpose Statement / Position Summary: Under the direction of the Coding Compliance Manager, the Senior Specialty Physician Coder plays a key role in reviewing and analyzing specialty coding and billing for charge processing.
This role will be responsible for reviewing and accurately coding office, hospital, and surgical procedures for reimbursement and ensuring accurate and compliant medical coding for both inpatient and outpatient services, diagnostic tests, and other medical services rendered to patients.
In addition, the Senior Specialty Physician Coder will serve as a point of contact for contract coders, maintain the continuity of contract coding operations, and ensure the implementation of Client policies and procedures.
The Senior Specialty Physician Coder will also work with the Coding Compliance Manager on discovered coding trends and irregularities and needed action items.
Essential Functions and Responsibilities of the Job: Proficient in Epic software and Microsoft Office suite.
Strong understanding of the healthcare revenue cycle.
The ability to build and maintain positive provider relationships.
Provide excellent customer service and address a moderate amount of incoming email and phone calls.
The ability to train and mentor internal and external coding staff.
The ability to handle complex and confidential information with discretion.
Maintain patient confidentiality.
Experience: 5 years’ experience working in a hospital or physician’s office as a medical coder and interacting with physicians.
2 years’ experience as a specialty coder in one of the following specialties: Cardiothoracic Surgery, Interventional Radiology, Oncology Chemotherapy Infusion.
Expert knowledge of ICD10, CPT, and HCPCS.
Strong knowledge of medical terminology, anatomy and physiology.
Epic software experience is highly desired.
Proficient Microsoft skills.
Must be very experienced in Epic charge submission.
Education: High School diploma or GED required.
CPC, CCS, or equivalent certification required.
Specialty coding certification is highly desired.
Must have Profee experience
- outpatient only.
Must have IR expertise experience, not just exposure.
CIRCC specialty certification REQUIRED.
CPC, CCS, or equivalent certification required.
Purpose Statement / Position Summary: Under the direction of the Coding Compliance Manager, the Senior Specialty Physician Coder plays a key role in reviewing and analyzing specialty coding and billing for charge processing.
This role will be responsible for reviewing and accurately coding office, hospital, and surgical procedures for reimbursement and ensuring accurate and compliant medical coding for both inpatient and outpatient services, diagnostic tests, and other medical services rendered to patients.
In addition, the Senior Specialty Physician Coder will serve as a point of contact for contract coders, maintain the continuity of contract coding operations, and ensure the implementation of Client policies and procedures.
The Senior Specialty Physician Coder will also work with the Coding Compliance Manager on discovered coding trends and irregularities and needed action items.
Essential Functions and Responsibilities of the Job: Proficient in Epic software and Microsoft Office suite.
Strong understanding of the healthcare revenue cycle.
The ability to build and maintain positive provider relationships.
Provide excellent customer service and address a moderate amount of incoming email and phone calls.
The ability to train and mentor internal and external coding staff.
The ability to handle complex and confidential information with discretion.
Maintain patient confidentiality.
Experience: 5 years’ experience working in a hospital or physician’s office as a medical coder and interacting with physicians.
2 years’ experience as a specialty coder in one of the following specialties: Cardiothoracic Surgery, Interventional Radiology, Oncology Chemotherapy Infusion.
Expert knowledge of ICD10, CPT, and HCPCS.
Strong knowledge of medical terminology, anatomy and physiology.
Epic software experience is highly desired.
Proficient Microsoft skills.
Must be very experienced in Epic charge submission.
Education: High School diploma or GED required.
CPC, CCS, or equivalent certification required.
Specialty coding certification is highly desired.
Not Specified
M
Senior Engineer, Unified Communication
Salary not disclosed
CLS Generic Position Summary As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g.
Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives.
Generally works with considerable independence, developing operating plans and related operational processes within their department and monitoring the flow of work between their department and others in alignment with broader business objectives, selecting and developing effective engineers and work teams, and developing their organization through reliable systems and processes.
Business Context Marriott Vacations Worldwide (MVW) is a leading global vacation company that offers vacation ownership, exchange, rental and resort and property management, along with related businesses, products, and services.
The Company has over 120 vacation ownership resorts and approximately 700,000 owner families in a diverse portfolio that includes some of the most iconic vacation ownership brands.
The Company also operates exchange networks and membership programs comprised of nearly 3,200 affiliated resorts in over 90 countries and territories, as well as provide management services to other resorts and lodging properties.
As a leader and innovator in the vacation ownership industry, the Company upholds the highest standards of excellence in serving its customers, investors and associates while maintaining exclusive, long-term relationships with Marriott International, Inc.
and Hyatt Hotels Corporation for the development, sales and marketing of vacation ownership products and services.
The vision of MVW is to strive to build long-lasting relationships with their Owners, Members, customers, and associates to help them live their lives to the fullest.
Innovation.
Integrity.
Excellence.
This is the story of MVW.
And while the company spans brands and businesses, decades and continents, their shared inspiration continues to drive them forward: delivering unforgettable experiences that make vacation dreams come true.
Global Technology Context The Global Technology (GT) team at Marriott Vacations Worldwide (MVW) is on a multi-year journey to modernize technical and digital products and platforms across all business lines.
This role demands a highly motivated mentor with a technical understanding of the range of resort operations technical products in solving complex business challenges.
Proven success as a mentor developing and retaining technical talent on high performing teams is required.
The incumbent is a proven leader, a consensus builder, and an integrator of people, processes, and technology.
Specific Job Summary The Unified Communications, Sr.
Engineer is responsible for all processes and technology in support of ensuring the Company’s strategic direction related to Contact Center and Resort PBX systems This role provides technical guidance to a team of engineers and the efforts of vendors and business partners to understand business requirements by developing, refining, and meeting all SLAs as required within this area of responsibility.
This critical role reports directly to the Associate Director Unified Communications while working closely with other GT disciplines, GT Security and Controls, Internal Audit, Asset Management, Procurement, and other groups as identified to ensure compliance with set requirements.
CLS Generic Expected Contributions Contributes to team, department and/or business results by performing complex quantitative and qualitative analysis for business processes and/or projects.
Often manages small projects, business processes or parts of larger ones.
Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
Assists more senior associates in achieving business results by: identifying opportunities to enhance the effectiveness of business processes.
participating in setting department operating plans.
achieving results against budget within scope of responsibility.
Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
Performs other duties as appropriate.
Working Relationships Global Technology Teams and Leadership Regional and Site Leadership Corporate Leadership Vendor/Suppliers POS Pod members Global Technology Services Resort End User Support Teams Resort Operations Business Leaders Specific Expected Contributions Provide oversight and technical direction to the Unified Communications engineering team: works with Associate Director to manage and develop engineers and admins, and serve as subject matter expert for the Unified Communications Engineering team on a day-to-day basis.
Responsible for supplier outcomes to ensure alignment and achievement of goals and objectives established as they relate to the Unified Communications Engineering scope.
Ensure that standards and direction are met for Corporate, Contact Center, and Resort Unified Communications Responsible for proactively preventing and reactively resolving identified issues by working closely with GT Partners, Vendors, Suppliers, and Business Leaders.
Works closely with Unified Communications Leadership, GT Security and Controls, Information Security, Business Leaders and other stakeholders to define requirements and develop new features & functionality to optimize business processes.
Manage the implementation of test strategies and matures the team’s skills by introducing progressive testing concepts that focus on efficiency but sacrifice nothing on quality.
Manage defect detection, documentation, and “confirmation of resolution” processes, ensuring that a standard approach is being followed throughout the larger Unified Communications team and that proper tooling and reporting mechanisms are in place.
Defines refining repeatable and continually improving processes.
Mature the team’s capabilities by introducing progressive concepts that focus on efficiency but sacrifice nothing on quality.
Responsible for the Team’s high-level troubleshooting processes across assigned technologies.
Ensures that a standard approach is being followed throughout the Unified Communications team and that proper tooling and reporting are in place.
Encourage a sense of accountability across the organization to foster a culture that “owns” all misses and uses them to drive future process improvements.
Understand the business’s objectives and partner with Unified Communications Leadership to build alignment and buy-in across a global community.
Partner with Unified Communications Leadership to motivate all team members to deliver high quality projects within time and budget.
Maintain vendor relationships and technology road maps, evaluate new technologies for compatibility and security compliance, contribute to endpoint lifecycle management discipline for timely delivery of new services.
Coordinate after-hours support when needed for changes and/or incidents management Assists and provides technical guides to less senior associates in achieving business results Identify opportunities to enhance the effectiveness of business processes.
Provide training and technical guidance to less senior staff, where appropriate, and serve as point-of-contact for problem resolution.
Participate in setting department operating plans.
Research new and innovative solutions and stays informed of industry best practices to promote efficiencies and increased maturity of Endpoint Engineering technologies.
Proactively engages with business and provides updates to leadership on open activities or escalations.
CLS Generic Candidate Profile Successful candidates should possess knowledge, experience and demonstrate leadership skills as follows: Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Resources).
College degree and/or relevant experience typically required.
Specific Candidate Profile Education BS/MS Degree in Engineering or equivalent work experience related to Endpoint Engineering technologies noted previously.
Certifications Preferred ITIL Foundation Certification Project Management Certification Relevant certifications in Network+, CCNA, AWS foundation, MS Foundation, project management, or relevant technologies Experience At least 5 years of Contact Center Technology experience and/or Resort Telephony experience At least 3 years of experience working with APIs and using various authentication methods At least 1 year Resort Telephony experience Project coordination/lead on a global level Skills/Attributes Analytical and Strategic Thinking Advanced knowledge of Contact Center Technologies, WFM, Call & Screen Recording, Reporting, Performance Management, E911 and TCPA Compliances, Voicemail, PMS, Resort Telephony, Scripting, IVR routing Advanced knowledge of common, industry leading Contact Center and Resort PBX configuration methodologies, with awareness of when and how to rely on them Technical Demonstrated experience with collaboration tools (audio, video, web, phone) High Level Experience designing, testing, and deploying IVR Scripts, dialer configurations, interfacing PMS with business systems and PBX/VM, Call Flows etc Advanced knowledge in the Functionality of Contact Center Technologies and Resort PBX systems both on premises and SaaS Project Management Skills ITIL Foundation certification (or higher) a plus, Project Management certification desirable Prior experience leading a team of Unified Communications Engineers with track record of successfully validating and delivering high quality products Experience with Service Now, CA, Jira or similar work management tools required Interpersonal Skills Impeccable communication skills, adept at communicating to all levels of the organization and to a global audience through a wide range of analog and digital formats (verbal, written, presentational, virtual, etc.) Additional Attributes Able to work at a fast pace and encourage others to do so as well Highly self-motivated, self-directed, and detail oriented with the ability to effectively prioritize and execute on tasks and initiatives Basic understanding of Python Fluent in JSON and Visual Basic Required Experience Nice CXone Service Now MS Office Suite i.e.
Visio, Excel, Power Point Preferred Experience 14IP IEX Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives.
Generally works with considerable independence, developing operating plans and related operational processes within their department and monitoring the flow of work between their department and others in alignment with broader business objectives, selecting and developing effective engineers and work teams, and developing their organization through reliable systems and processes.
Business Context Marriott Vacations Worldwide (MVW) is a leading global vacation company that offers vacation ownership, exchange, rental and resort and property management, along with related businesses, products, and services.
The Company has over 120 vacation ownership resorts and approximately 700,000 owner families in a diverse portfolio that includes some of the most iconic vacation ownership brands.
The Company also operates exchange networks and membership programs comprised of nearly 3,200 affiliated resorts in over 90 countries and territories, as well as provide management services to other resorts and lodging properties.
As a leader and innovator in the vacation ownership industry, the Company upholds the highest standards of excellence in serving its customers, investors and associates while maintaining exclusive, long-term relationships with Marriott International, Inc.
and Hyatt Hotels Corporation for the development, sales and marketing of vacation ownership products and services.
The vision of MVW is to strive to build long-lasting relationships with their Owners, Members, customers, and associates to help them live their lives to the fullest.
Innovation.
Integrity.
Excellence.
This is the story of MVW.
And while the company spans brands and businesses, decades and continents, their shared inspiration continues to drive them forward: delivering unforgettable experiences that make vacation dreams come true.
Global Technology Context The Global Technology (GT) team at Marriott Vacations Worldwide (MVW) is on a multi-year journey to modernize technical and digital products and platforms across all business lines.
This role demands a highly motivated mentor with a technical understanding of the range of resort operations technical products in solving complex business challenges.
Proven success as a mentor developing and retaining technical talent on high performing teams is required.
The incumbent is a proven leader, a consensus builder, and an integrator of people, processes, and technology.
Specific Job Summary The Unified Communications, Sr.
Engineer is responsible for all processes and technology in support of ensuring the Company’s strategic direction related to Contact Center and Resort PBX systems This role provides technical guidance to a team of engineers and the efforts of vendors and business partners to understand business requirements by developing, refining, and meeting all SLAs as required within this area of responsibility.
This critical role reports directly to the Associate Director Unified Communications while working closely with other GT disciplines, GT Security and Controls, Internal Audit, Asset Management, Procurement, and other groups as identified to ensure compliance with set requirements.
CLS Generic Expected Contributions Contributes to team, department and/or business results by performing complex quantitative and qualitative analysis for business processes and/or projects.
Often manages small projects, business processes or parts of larger ones.
Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
Assists more senior associates in achieving business results by: identifying opportunities to enhance the effectiveness of business processes.
participating in setting department operating plans.
achieving results against budget within scope of responsibility.
Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
Performs other duties as appropriate.
Working Relationships Global Technology Teams and Leadership Regional and Site Leadership Corporate Leadership Vendor/Suppliers POS Pod members Global Technology Services Resort End User Support Teams Resort Operations Business Leaders Specific Expected Contributions Provide oversight and technical direction to the Unified Communications engineering team: works with Associate Director to manage and develop engineers and admins, and serve as subject matter expert for the Unified Communications Engineering team on a day-to-day basis.
Responsible for supplier outcomes to ensure alignment and achievement of goals and objectives established as they relate to the Unified Communications Engineering scope.
Ensure that standards and direction are met for Corporate, Contact Center, and Resort Unified Communications Responsible for proactively preventing and reactively resolving identified issues by working closely with GT Partners, Vendors, Suppliers, and Business Leaders.
Works closely with Unified Communications Leadership, GT Security and Controls, Information Security, Business Leaders and other stakeholders to define requirements and develop new features & functionality to optimize business processes.
Manage the implementation of test strategies and matures the team’s skills by introducing progressive testing concepts that focus on efficiency but sacrifice nothing on quality.
Manage defect detection, documentation, and “confirmation of resolution” processes, ensuring that a standard approach is being followed throughout the larger Unified Communications team and that proper tooling and reporting mechanisms are in place.
Defines refining repeatable and continually improving processes.
Mature the team’s capabilities by introducing progressive concepts that focus on efficiency but sacrifice nothing on quality.
Responsible for the Team’s high-level troubleshooting processes across assigned technologies.
Ensures that a standard approach is being followed throughout the Unified Communications team and that proper tooling and reporting are in place.
Encourage a sense of accountability across the organization to foster a culture that “owns” all misses and uses them to drive future process improvements.
Understand the business’s objectives and partner with Unified Communications Leadership to build alignment and buy-in across a global community.
Partner with Unified Communications Leadership to motivate all team members to deliver high quality projects within time and budget.
Maintain vendor relationships and technology road maps, evaluate new technologies for compatibility and security compliance, contribute to endpoint lifecycle management discipline for timely delivery of new services.
Coordinate after-hours support when needed for changes and/or incidents management Assists and provides technical guides to less senior associates in achieving business results Identify opportunities to enhance the effectiveness of business processes.
Provide training and technical guidance to less senior staff, where appropriate, and serve as point-of-contact for problem resolution.
Participate in setting department operating plans.
Research new and innovative solutions and stays informed of industry best practices to promote efficiencies and increased maturity of Endpoint Engineering technologies.
Proactively engages with business and provides updates to leadership on open activities or escalations.
CLS Generic Candidate Profile Successful candidates should possess knowledge, experience and demonstrate leadership skills as follows: Generally, a professional position with specific knowledge in a discipline (e.g., Accounting, Human Resources, Information Resources).
College degree and/or relevant experience typically required.
Specific Candidate Profile Education BS/MS Degree in Engineering or equivalent work experience related to Endpoint Engineering technologies noted previously.
Certifications Preferred ITIL Foundation Certification Project Management Certification Relevant certifications in Network+, CCNA, AWS foundation, MS Foundation, project management, or relevant technologies Experience At least 5 years of Contact Center Technology experience and/or Resort Telephony experience At least 3 years of experience working with APIs and using various authentication methods At least 1 year Resort Telephony experience Project coordination/lead on a global level Skills/Attributes Analytical and Strategic Thinking Advanced knowledge of Contact Center Technologies, WFM, Call & Screen Recording, Reporting, Performance Management, E911 and TCPA Compliances, Voicemail, PMS, Resort Telephony, Scripting, IVR routing Advanced knowledge of common, industry leading Contact Center and Resort PBX configuration methodologies, with awareness of when and how to rely on them Technical Demonstrated experience with collaboration tools (audio, video, web, phone) High Level Experience designing, testing, and deploying IVR Scripts, dialer configurations, interfacing PMS with business systems and PBX/VM, Call Flows etc Advanced knowledge in the Functionality of Contact Center Technologies and Resort PBX systems both on premises and SaaS Project Management Skills ITIL Foundation certification (or higher) a plus, Project Management certification desirable Prior experience leading a team of Unified Communications Engineers with track record of successfully validating and delivering high quality products Experience with Service Now, CA, Jira or similar work management tools required Interpersonal Skills Impeccable communication skills, adept at communicating to all levels of the organization and to a global audience through a wide range of analog and digital formats (verbal, written, presentational, virtual, etc.) Additional Attributes Able to work at a fast pace and encourage others to do so as well Highly self-motivated, self-directed, and detail oriented with the ability to effectively prioritize and execute on tasks and initiatives Basic understanding of Python Fluent in JSON and Visual Basic Required Experience Nice CXone Service Now MS Office Suite i.e.
Visio, Excel, Power Point Preferred Experience 14IP IEX Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Not Specified
F
Sr. Life Underwriter
Salary not disclosed
Senior Life Underwriter Do you have a medical background and/or previous experience underwriting life insurance? Are you a problem solver with great analytical thinking skills, as well as strong organizational skills? Are you a go-getter with high initiative, a positive attitude and a lifelong learner? If so, this Senior Life Underwriter opportunity could be a fit for you! Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected.
We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take.
We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You'll Do: As a Senior Life Underwriter, you will be responsible for the total case management of all applications assigned.
This position involves reviewing applications, examinations, laboratory and other test results, medical and financial records, all documents required to comply with state and federal regulations and determining suitability.
Familiarity with Accelerated Underwriting and interpreting underwriting data is desirable.
You will work independently, with support from the assistants, but also may consult with other underwriters, Medical Director, reinsurance companies and experts in other disciplines such as accounting and legal.
As a Senior Life Underwriter, you must adhere to department policies and procedures and comply with government regulations.
There are times where this role would be responsible for training our agency force in the participation of seminars, and agency or statewide meetings.
What It Takes to Join Our Team: College degree or equivalent plus 5 years of life insurance experience preferred.
FLMI, FALU and CLU designation(s) preferred (or currently working towards).
Keep current with changes in the industry and risk selection.
Familiarity with Windows and Microsoft Office software preferred.
Excellent oral and written communication skills.
Must have life underwriting experience and/or a medical background.
Must be able to work from our office located in West Des Moines, IA (hybrid home/office work schedule) What We Offer You: When you're on our team, you get more than a great paycheck.
You'll hear about career development and educational opportunities.
We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options.
We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun.
Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement.
Farm Bureau....where the grass really IS greener! If you're interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today! Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization.
Applicants must be currently authorized to work in the United States on a full-time, permanent basis.
We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role.
For example, we are not considering candidates with OPT status.
We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take.
We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.
What You'll Do: As a Senior Life Underwriter, you will be responsible for the total case management of all applications assigned.
This position involves reviewing applications, examinations, laboratory and other test results, medical and financial records, all documents required to comply with state and federal regulations and determining suitability.
Familiarity with Accelerated Underwriting and interpreting underwriting data is desirable.
You will work independently, with support from the assistants, but also may consult with other underwriters, Medical Director, reinsurance companies and experts in other disciplines such as accounting and legal.
As a Senior Life Underwriter, you must adhere to department policies and procedures and comply with government regulations.
There are times where this role would be responsible for training our agency force in the participation of seminars, and agency or statewide meetings.
What It Takes to Join Our Team: College degree or equivalent plus 5 years of life insurance experience preferred.
FLMI, FALU and CLU designation(s) preferred (or currently working towards).
Keep current with changes in the industry and risk selection.
Familiarity with Windows and Microsoft Office software preferred.
Excellent oral and written communication skills.
Must have life underwriting experience and/or a medical background.
Must be able to work from our office located in West Des Moines, IA (hybrid home/office work schedule) What We Offer You: When you're on our team, you get more than a great paycheck.
You'll hear about career development and educational opportunities.
We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options.
We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun.
Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement.
Farm Bureau....where the grass really IS greener! If you're interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today! Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization.
Applicants must be currently authorized to work in the United States on a full-time, permanent basis.
We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role.
For example, we are not considering candidates with OPT status.
Not Specified
H
Commercial Construction Senior Superintendent - GovCloud
Salary not disclosed
Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates.
No matter your background, education, or career path, if you share our vision to create extraordinary experiences, you belong at HITT.
Commercial Construction Senior Superintendent
- GovCloud Job Description: A Senior Superintendent (Supt.) directs the work flow of the project on site consistent with the project schedule and HITT safety and quality standards.
The Senior Supt.
provides leadership and serves as the liaison between project team members to promote the interest of both the business and clients in all matters, as well as demonstrate the characteristics of a mid-level leader.
Senior Supt.s communicate project priorities to site staff and all subcontractors, serving as the primary leader on site for the construction project.
Responsibilities Understanding and administering the HITT safety program to include all subcontractors, ensuring that all accidents/incidents are promptly reported and investigated, and assisting in safety inspections by outside agencies Maintain HITT quality standards for all aspects of the project Serve as the leader for all on site safety, managing a safe jobsite for all involved Maintain daily log of all activities and site conditions, while managing the punch list and closeout process through owner/architect acceptance Work with the project manager in formulating project schedule, ensuring that the proper methods and sequence of installation are followed, making and following through with schedule commitments, and maintaining HITT quality standards Maintain good working relationships with all subcontractors on the project, developing relationships within the community which enhance business opportunities, and ensuring subcontractors are treated fairly Ensure complete, accurate daily documentation of work orders/tickets, understanding subcontractor scope of work to avoid unnecessary change orders, and identifying problems early and act immediately to provide solutions Develop and organize the site team, arranging for temporary facilities/utilities for the site, and identifying long lead items that need to be expedited Collaborate with the project manager and site operations team throughout the life of the project Qualifications A four-year degree from an accredited university with a concentration in construction, engineering, or business is strongly preferred.
In lieu of a degree, additional work experience is acceptable.
8-10 years’ experience in commercial construction, including experience with a commercial general contractor Tenant renovations, service work, work in occupied spaces, weekend work, fast paced project experience all a plus Mastery of building processes and best practices Ability to organize necessary resources, including people, tools and time to meet tight deadlines and achieve desired results Project lead experience preferred Previous experience in a superintendent or project lead experience preferred Ability to master sector/project-specific software systems including but not limited to: Microsoft Office suite (ex.
Project, Excel, Word, Outlook, PowerPoint, etc.), ProCore, Adobe, BlueBeam, OSHA 30 Certification preferred Ability to walk and/or stand for long periods of time and the ability to lift up to 50lbs Must demonstrate a strong ability to: Communicate clearly, concisely, and professionally, with a strong focus on audience appropriate business writing and verbal skills Demonstrate a positive attitude and passion for construction and our industry Gather data, interpret it into meaningful information, and relay that information through clear, concise communication strategies; ability to see how pieces and processes fit into and affect the bigger picture/business model Organize and manage tasks and priorities Demonstrate integrity consistently with The HITT Way and HITT’s core values Seek continuous improvement of knowledge and abilities, internal focus on self-improvement Adapt and exercise flexibility with the ever-changing world of technology, design, means and methods Collaborate with people of various backgrounds and styles Create and maintain relationships with colleagues, clients, subcontractors, and vendors Exhibit respectfulness by being punctual, engaged/focused, and respectful of others HITT Contracting is an equal opportunity employer.
We are committed to hiring and developing the most qualified individuals based on job-related experience, skills, and merit.
All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
We value a respectful, inclusive workplace where everyone has the opportunity to succeed.
HITT Contracting maintains a drug-free workplace, consistent with applicable local, state, and federal laws.
No matter your background, education, or career path, if you share our vision to create extraordinary experiences, you belong at HITT.
Commercial Construction Senior Superintendent
- GovCloud Job Description: A Senior Superintendent (Supt.) directs the work flow of the project on site consistent with the project schedule and HITT safety and quality standards.
The Senior Supt.
provides leadership and serves as the liaison between project team members to promote the interest of both the business and clients in all matters, as well as demonstrate the characteristics of a mid-level leader.
Senior Supt.s communicate project priorities to site staff and all subcontractors, serving as the primary leader on site for the construction project.
Responsibilities Understanding and administering the HITT safety program to include all subcontractors, ensuring that all accidents/incidents are promptly reported and investigated, and assisting in safety inspections by outside agencies Maintain HITT quality standards for all aspects of the project Serve as the leader for all on site safety, managing a safe jobsite for all involved Maintain daily log of all activities and site conditions, while managing the punch list and closeout process through owner/architect acceptance Work with the project manager in formulating project schedule, ensuring that the proper methods and sequence of installation are followed, making and following through with schedule commitments, and maintaining HITT quality standards Maintain good working relationships with all subcontractors on the project, developing relationships within the community which enhance business opportunities, and ensuring subcontractors are treated fairly Ensure complete, accurate daily documentation of work orders/tickets, understanding subcontractor scope of work to avoid unnecessary change orders, and identifying problems early and act immediately to provide solutions Develop and organize the site team, arranging for temporary facilities/utilities for the site, and identifying long lead items that need to be expedited Collaborate with the project manager and site operations team throughout the life of the project Qualifications A four-year degree from an accredited university with a concentration in construction, engineering, or business is strongly preferred.
In lieu of a degree, additional work experience is acceptable.
8-10 years’ experience in commercial construction, including experience with a commercial general contractor Tenant renovations, service work, work in occupied spaces, weekend work, fast paced project experience all a plus Mastery of building processes and best practices Ability to organize necessary resources, including people, tools and time to meet tight deadlines and achieve desired results Project lead experience preferred Previous experience in a superintendent or project lead experience preferred Ability to master sector/project-specific software systems including but not limited to: Microsoft Office suite (ex.
Project, Excel, Word, Outlook, PowerPoint, etc.), ProCore, Adobe, BlueBeam, OSHA 30 Certification preferred Ability to walk and/or stand for long periods of time and the ability to lift up to 50lbs Must demonstrate a strong ability to: Communicate clearly, concisely, and professionally, with a strong focus on audience appropriate business writing and verbal skills Demonstrate a positive attitude and passion for construction and our industry Gather data, interpret it into meaningful information, and relay that information through clear, concise communication strategies; ability to see how pieces and processes fit into and affect the bigger picture/business model Organize and manage tasks and priorities Demonstrate integrity consistently with The HITT Way and HITT’s core values Seek continuous improvement of knowledge and abilities, internal focus on self-improvement Adapt and exercise flexibility with the ever-changing world of technology, design, means and methods Collaborate with people of various backgrounds and styles Create and maintain relationships with colleagues, clients, subcontractors, and vendors Exhibit respectfulness by being punctual, engaged/focused, and respectful of others HITT Contracting is an equal opportunity employer.
We are committed to hiring and developing the most qualified individuals based on job-related experience, skills, and merit.
All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
We value a respectful, inclusive workplace where everyone has the opportunity to succeed.
HITT Contracting maintains a drug-free workplace, consistent with applicable local, state, and federal laws.
Not Specified
A
Customer Excellence Sr Analyst
✦ New
Salary not disclosed
Customer Experience Sr.
Analyst Sandy Springs, GA- HYBRID 12 Months Pay: $25 per hour Job Overview The Customer Experience Sr.
Analyst supports the Client Customer Care Center by analyzing customer sentiment, CSAT scores, and Voice-of-Customer (VOC) feedback to identify trends and improvement opportunities across Customer Care Center operations.
This role turns raw customer data into clear, actionable insights that guide cross-functional decisions and help elevate the overall customer experience.
The Sr.
Analyst acts as a key insights partner producing thoughtful analysis, compelling storytelling, and proactive recommendations that enhance both strategic planning and day-to-day operations.
Overall Deliverables This content should not be construed as an exhaustive list of responsibilities or requirements.
Employees may be required to perform other job-related responsibilities to help the department achieve its goals.
Responsibilities Customer Experience Insights & Analysis: Analyze CSAT, NPS, and customer sentiment data across Roadside and CCC operations.
Conduct text analytics, tagging, and VOC theme identification to surface customer pain points and service opportunities.
Perform deep-dive assessments comparing Roadside vs.
CCC experience drivers.
Identify journey bottlenecks and operational friction points impacting customer satisfaction.
Monitor trends in closed-loop feedback to highlight systemic issues or areas requiring stakeholder alignment.
Reporting & Executive Communication: Develop weekly and monthly insights dashboards and summary reports in Power BI.
Build executive-ready narratives that connect customer sentiment to operational behavior.
Present insights to leadership in clear, concise, and visually compelling formats.
Cross-Functional Partnership: The Sr.
Analyst will identify and share relevant customer insights with: Parts Engineering Services After-Sales Business Development (ASBD) This includes Highlighting product, parts, or engineering-related dissatisfaction themes.
Supporting root cause analysis beyond CCC operations.
Flagging recurring systemic breakdowns affecting service and retention.
Tools & Platforms: Use Power BI, Medallia, Genesys, Copilot, Salesforce, and internal MBUSA systems to gather, analyze, and visualize data.
Maintain data accuracy and integrity across reporting sources.
Support forecasting, predictive trending, or ad-hoc analysis based on business needs.
Qualifications Required Bachelors degree in Business, Analytics, Communications, Psychology, or equivalent experience.
24 years of experience in customer experience analytics, business analysis, call-center insights, or a related field.
Proficiency in Power BI, Microsoft Copilot & AI-enabled tools Experience with Medallia, Salesforce, or similar CX platforms.
Strong analytical abilities with an ability to simplify complexity.
Excellent written and verbal communication skills.
Strong organizational skills and ability to prioritize in a fast-paced environment.
Demonstrated ability to work collaboratively and influence cross-functional partners.
Preferred Experience in automotive, luxury, or high-expectation customer service environments.
Familiarity with predictive analytics or VOC methodology.
Experience with call center operations or roadside assistance operations.
Knowledge of journey mapping or service design principles.
Competencies Customer-centric mindset Analytical and detail-oriented Insight storytelling & executive communication Collaborative partnership Continuous improvement focus Strong data literacy
Analyst Sandy Springs, GA- HYBRID 12 Months Pay: $25 per hour Job Overview The Customer Experience Sr.
Analyst supports the Client Customer Care Center by analyzing customer sentiment, CSAT scores, and Voice-of-Customer (VOC) feedback to identify trends and improvement opportunities across Customer Care Center operations.
This role turns raw customer data into clear, actionable insights that guide cross-functional decisions and help elevate the overall customer experience.
The Sr.
Analyst acts as a key insights partner producing thoughtful analysis, compelling storytelling, and proactive recommendations that enhance both strategic planning and day-to-day operations.
Overall Deliverables This content should not be construed as an exhaustive list of responsibilities or requirements.
Employees may be required to perform other job-related responsibilities to help the department achieve its goals.
Responsibilities Customer Experience Insights & Analysis: Analyze CSAT, NPS, and customer sentiment data across Roadside and CCC operations.
Conduct text analytics, tagging, and VOC theme identification to surface customer pain points and service opportunities.
Perform deep-dive assessments comparing Roadside vs.
CCC experience drivers.
Identify journey bottlenecks and operational friction points impacting customer satisfaction.
Monitor trends in closed-loop feedback to highlight systemic issues or areas requiring stakeholder alignment.
Reporting & Executive Communication: Develop weekly and monthly insights dashboards and summary reports in Power BI.
Build executive-ready narratives that connect customer sentiment to operational behavior.
Present insights to leadership in clear, concise, and visually compelling formats.
Cross-Functional Partnership: The Sr.
Analyst will identify and share relevant customer insights with: Parts Engineering Services After-Sales Business Development (ASBD) This includes Highlighting product, parts, or engineering-related dissatisfaction themes.
Supporting root cause analysis beyond CCC operations.
Flagging recurring systemic breakdowns affecting service and retention.
Tools & Platforms: Use Power BI, Medallia, Genesys, Copilot, Salesforce, and internal MBUSA systems to gather, analyze, and visualize data.
Maintain data accuracy and integrity across reporting sources.
Support forecasting, predictive trending, or ad-hoc analysis based on business needs.
Qualifications Required Bachelors degree in Business, Analytics, Communications, Psychology, or equivalent experience.
24 years of experience in customer experience analytics, business analysis, call-center insights, or a related field.
Proficiency in Power BI, Microsoft Copilot & AI-enabled tools Experience with Medallia, Salesforce, or similar CX platforms.
Strong analytical abilities with an ability to simplify complexity.
Excellent written and verbal communication skills.
Strong organizational skills and ability to prioritize in a fast-paced environment.
Demonstrated ability to work collaboratively and influence cross-functional partners.
Preferred Experience in automotive, luxury, or high-expectation customer service environments.
Familiarity with predictive analytics or VOC methodology.
Experience with call center operations or roadside assistance operations.
Knowledge of journey mapping or service design principles.
Competencies Customer-centric mindset Analytical and detail-oriented Insight storytelling & executive communication Collaborative partnership Continuous improvement focus Strong data literacy
Not Specified
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