Scribehow Desktop Version Jobs in Usa

Job Title: Desktop Support Technician

Location: Brookshire, TX (Onsite)

Job Type: Full-Time

Job Summary

We are seeking a reliable and customer-focused Desktop Support Technician to provide first-line technical support to end users in our Brookshire, TX location. The ideal candidate will have a strong foundation in IT fundamentals, excellent communication skills, and a CompTIA certification (A+, Network+, or equivalent).

Key Responsibilities

• Provide technical support for hardware, software, and peripheral issues
• Troubleshoot issues related to Windows and/or macOS systems
• Support users with login issues, password resets, and basic account access
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Escalate unresolved issues to Level 2 support teams as needed
• Document incidents, requests, and resolutions in a ticketing system
• Assist with new hire onboarding and equipment setup
• Follow IT policies, procedures, and security best practices
• Deliver professional and courteous support to all end users

Required Qualifications

• CompTIA A+ certification (required)
• (Network+ or Security+ is a plus)
• Basic knowledge of:
• Windows 10/11 (macOS exposure a plus)
• Microsoft 365 (Outlook, Teams, OneDrive)
• Hardware troubleshooting (desktops, laptops, peripherals)
• Strong verbal and written communication skills
• Ability to work onsite in Brookshire, TX
• Willingness to learn and grow in an IT support environment

Preferred Qualifications

• Previous experience in a Help Desk or Desktop Support role
• Familiarity with:
• Active Directory (user accounts, password resets)
• Ticketing systems (ServiceNow, Jira, Zendesk, etc.)
• Remote support tools
• Customer service or technical support background

Work Environment

• Onsite support in an office or warehouse environment
• May require walking, lifting IT equipment (up to ~25 lbs)
• Standard business hours; occasional after-hours support may be required

Compensation & Benefits

• Competitive hourly rate or salary (based on experience)
• Benefits package may include health insurance, PTO, and paid holidays
• Opportunity for training, certification growth, and career advancement

Job Title: Desktop Engineer / Deskside Support

Location: Prosper, TX

Job Type: Contract-to-Hire

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Position Summary:

Our client is seeking experienced Desktop Engineers to provide deskside support in an enterprise environment. This role is ideal for candidates with deep knowledge of Windows operating systems and strong troubleshooting abilities, especially with the Windows registry and client-side networking. The ideal candidate is not just a user of Windows, but someone who understands how it works beneath the surface.

Key Responsibilities:

• Provide deskside technical support for Windows OS and various hardware components
• Troubleshoot and support issues involving laptops, desktops, thin clients, badge readers, signature pads, document scanners, webcams, speakers, and microphones
• Perform installations, uninstalls, and imaging (no image creation required)
• Troubleshoot client-side networking and registry-level issues
• Deliver timely and professional technical support directly at users’ desks
• Document and escalate support issues as needed

Required Qualifications:

• Minimum of 3 years of Deskside/Desktop Support experience in an enterprise environment
• High school diploma or equivalent
• Strong understanding of Windows OS and registry-level troubleshooting
• Solid linear troubleshooting skills and client-side network support experience
• Excellent communication skills for interacting with both technical and non-technical users

Preferred Qualifications:

• Prior experience in a medical or government environment

Additional Details:

• This is a contract-to-hire role
• No driving is required while on contract, but 3 years of driving history is preferred for conversion

2nd SHIFT- 4PM-12:30AM

Desktop Publisher/Presentation Specialist

Contract to hire

HYBRID- 3 DAYS ONSITE/2 DAYS REMOTE (after 90 days)

***MUST WORK 2ND SHIFT-4:30PM-12:30AM, Must work onsite, 5 days a week for first 90 days, then move to Hybrid (3 days onsite/2 days remote).****

Our client is seeking a 2nd shift individual to help support their clients (mainly financial services/banking clients) in preparing PowerPoint decks as well as other Desktop Publishing duties. This role will not be creating new templates in PowerPoint but rather making updates to existing templates for presentation decks. In additional to this, duties could include changing out colors, logos, images, content, etc. as needed. Other work includes retouching of images, inputting photos or creating tables in Excel. Must have strong attention to detail to ensure content is formatting properly and presenting properly for both digital and print.

Responsibilities:

• Utilize appropriate logs and/or tracking software for all presentation work
• Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• Perform work in presentation design, including, but not limited to creating pitch books and materials, creating, editing, and error correcting multiple document types to support the client’s brand; intake and workflow coordination functions, as needed (will use PowerPoint frequently)
• Use established procedures, standards and formats to edit, proof, create, or otherwise complete presentation requests to client satisfaction
• Proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Communicate with team members, lead, supervisor or client on job or deadline concerns
• Meet contracted deadlines for service delivery to our clients
• Troubleshoot basic software or hardware problems

Qualifications:

• Minimum (1) year presentations experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Excel, PowerPoint, Visio as examples);
• Familiar with other software programs for editing and/or creating documents; specifically, Adobe PDF & Creative Suite (Illustrator, Photoshop as examples)
• Strong attention to detail; able to work on multiple projects simultaneously
• Able to apply intermediate requisite knowledge of appropriate grammar, spelling, composition to work requests
• Strong organizational skills needed
• Ability to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast-paced environment
• Ability to communicate professionally both verbally and in writing

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace.

• Must be enrolled in a Computer Science, Information Systems, or a technically equivalent undergraduate degree program or equivalent military experience.
• Basic hardware
• Windows 10\\11
• Office365
• Software skills
• Troubleshooting skills.
• Ability to multi-task and work within time constraints.
• Ability to work collaboratively.
• Critical thinking
• Problem-solving skills.
• Curiosity to foster innovation and pave the way for growth
• Humility to play as a team
• Commitment to being the difference for our customers in every interaction

• Installation and maintenance of personal computers and including all peripheral equipment.
• Installation and configuration of personal computers and printers (network and desktop).
• Diagnosing computer and network problems on-site or by assisting help desk staff with user telephone consultations.
• Upgrading of computers and peripheral equipment.
• Receipt and distribution of new computer equipment.
• Tests new operating systems and software titles for interoperability and functionality with existing systems and software.
• Good knowledge of modern personal computers and local area networks.
• Good knowledge of installation procedures relating to personal computers, local area networks, peripheral equipment and software.
• Ability to install office computer systems.
• Ability to work with remote users with different remote tools.
• May perform other related duties as required.
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Luxury brands corporation is looking for a Desktop Support Engineer for their Midtown NYC HQ.

• Provide Level 1 & 2 Technical Support thru ServiceNow ticketing system.
• Ensure master inventory is updated with any changes
• Participate in various retail and corporate IT projects i.e., Rollouts / Updates
• Keep up to date with technological developments related to the industry.
• Understanding of MS Office Suite/0365/Active Directory troubleshooting.
• Schedule Dell/HP engineers to conduct repairs & maintenance updates.
• Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end user technical problems. Provide information and status updates as needed/requested.
• Strong written & verbal communication skills to properly collaborate with technical teams and business community.
• Strong organizational skills
• Basic network understanding of office and boutique environment

Duties:

Assist Cardinal Health’s Teir 2+ Client Services team in a client facing environment through the duration of a technology refresh project for 6 months. The technician will address computer hardware and software issues, assist with PC deployments & record assets in a management system. The role is in-person and will interact with clients directly in a walk-up style IT Clinic

Responsibilities:

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.

• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process. Experience providing support via in-person, phone, or remote methods.

• Installs/removes/configures hardware and software.

• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Address client issues confidently, maintaining high client satisfaction.

• Prioritizes effectively and escalates as needed.

• Responds to customer needs and services as assigned.

• Accurately manage asset records using ServiceNow platform

Qualifications:

• Bachelor’s degree in related field or equivalent work experience, preferred

• 2+ years’ experience in related field preferred

• Applicable technical certifications preferred

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks

• Works on projects of moderate scope and complexity

• Identifies possible solutions to a variety of technical problems and takes actions to resolve

• Applies judgment within defined parameters

• Receives general guidance may receive more detailed instruction on new projects

• Work reviewed for sound reasoning and accuracy

Skills:

Having these skills will contribute to your success in the role:

• Excel - work with data managing customer lists. VLookups or pivot tables should be familiar to you

• Communication - creating and responding to emails in a professional manner

• Time management - excellent use of time management and the ability to stay focused on the tasks

EEO Statement:

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks

Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Minimum of 10+ years of Experience

Ability to travel to remote locations

You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.

Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.

Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.

Supervisory Skills Require

• Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,
• Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs
• Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully
• Deliver Managed Services for the client
• Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies
• Formalize internal process to ramp-up expertise of resources
• Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies
• Manage Service Improvement activities as and when required
• Handle Escalation through to successful resolve
• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
• To provide infrastructure administration functions
• Providing on-site cover as part of a shift arrangement
• Support inline with contracted business working hours
• Provide site support in remote offices when required
• Being prepared to work out of hours when required
• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
• Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
• Providing daily ticket updates to ensure users are fully updated on updates
• Move equipment associated with service requests, inline with health and safety guidelines
• Monitoring and mentoring team health and safety practices
• Performing asset inventory activities as needed
• End user training and guidance on the use of hardware and software
• This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
• Performs other duties as assigned

Skills Required

• Capable of installing, removing, maintaining, monitoring and inventorying vehicle technology.

• Must possess a diverse skill set that enables them to address a wide range of issues independently.

• Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.

• Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.

• Capable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible legacy hardware (Example: Win10, Win7, etc.).

• Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners.

• Capable of ensuring device health is monitored, reported and remediated (DEX).

• Capable of maintaining OS currency using established processes leveraging Service Rings.

• Capable of performing Routine Technology Health Checks and capable of providing in-person services for items in the relevant service catalogue.

• Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer’s testing procedures provided to Supplier.

• 24x7 availability, to be provided for the duration of the Major Incident.

• Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates.

• Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU).

• Possess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards.

• Have, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile.

• Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile

• Will have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills

• digital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations.

• Event Support: Audio and Video Readiness, Event Planning, Communications

• VIP/Exec level support capability.

• Onsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations.

• IT Software/Hardware Asset Management.

• Issuing and acting on IT Incident and Request tickets that require higher trained individuals, including advanced software, hardware, and server related, etc.

Main Responsibilities include:

• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
• Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates
• To provide infrastructure administration functions
• Providing on-site cover as part of a shift arrangement
• Support inline with contracted business working hours
• Provide site support in remote offices when required
• Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
• Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
• Providing daily ticket updates to ensure users are fully updated on updates
• Move equipment associated with service requests, inline with health and safety guidelines
• Performing asset inventory activities as needed
• End user training and guidance on the use of hardware and software
• Recommends and / or performs upgrades to end user devices
• This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
• Performs other duties as assigned

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Title: Ignition SCADA Developer / Support Engineer

Department: OT / Industrial Automation

Detroit, MI

Full Time

Onsite

Role Overview

Ignition SCADA Developer / Support Engineer in Industrial Automation team. support of real-time industrial dashboards, and operator interfaces using Ignition by Inductive Automation.

HMI/SCADA development, database integration, Documentation, and familiarity with PLC systems and OT networking. This role requires both hands-on technical development and post-deployment support.

Job Descriptions

1. Dashboard & HMI Development

• Design and build high-performance, scalable real-time dashboards using Ignition's Perspective modules.
• Create responsive web-based HMIs for Desktop.
• Utilize templates, tag bindings, scripting, and UDTs for modular and reusable design.
• Develop alarm dashboards, KPI visualizations, production monitoring screens, and operator control interfaces.

2. SCADA Configuration & Deployment

• Set up and configure Ignition Gateways (single and redundant systems), projects, and modules.
• Manage deployment pipelines for Ignition projects in development, staging, and production environments.
• Collaborate with IT/OT to configure OPC-UA, MQTT, and tag providers across distributed systems.
• Implement project versioning, backups, and rollback strategies using Git or Ignition’s project tools.

3. Database & Data Modeling

• Design, query, and optimize SQL databases (PostgreSQL, MSSQL, MySQL) for process data and reports.
• Build dynamic datasets from historical tag data, transactional systems, and ERP/MES interfaces.

4. Scripting & Logic

• Write Python (Jython) scripts for dynamic behavior and data processing.
• Develop Gateway Event and Tag Change Scripts.
• Use Ignition Expression Language and Python for custom logic, bindings, and calculations.

5. Document & Report Generation

• Design and generate project Documentation for HMI and SCADA
• Schedule and deliver reports via email, file export, or shared drives.
• Create compliance reports (batch, downtime, traceability, OEE) integrated with MES or third-party systems.

6. System Support & Maintenance

• Monitor SCADA performance, logs, tag usage, and database performance.
• Troubleshoot and resolve runtime errors, deployment issues, and integration bugs.
• Support Ignition platform.
• Create user guides, SOPs, and technical documentation for all developed solutions

Technical Skills

• Strong expertise in:
• OPC-UA, MQTT, and Modbus protocols
• PLC Integration (Rockwell, Siemens, or equivalent)
• Ignition Gateway configuration and deployment
• Solid understanding of:
• OT network topologies and SCADA architecture
• HMI/SCADA security best practices
• Data historian and time-series data management

Tools & Platforms

• Ignition by Inductive Automation (Core modules, Perspective, Reporting)
• Database Systems: PostgreSQL, SQL Server, MySQL
• Version Control: Git, Bitbucket, GitHub