Salesforce Jobs in Sausalito

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

AI is an emerging technology. Building in-person communities where people can learn, discuss and connect with peers on the topic is critical to raising awareness of AI Agents and accelerating adoption. To help educate the market, we will run inspiring Fin Meetups in major cities in the US.

As the Senior Community Events Marketing Manager, you’ll be at the heart of our community marketing strategy. This is a brand new role, that you will play a key part in shaping. You will be the lynchpin for our meetups, partnering with R&D, Marketing, our technical partners and customers to plan, promote and deliver regular meetups and events in the US.

The right candidate is an experienced events marketer who is passionate about building communities and brands.

• Own Fin Meetups and events that support our Community strategy.
• Identify opportunities to connect in-person events with our online Community strategy.
• Own all aspects of event management including partner coordination, venue selection, AV production, signage, logistics, onsite requirements, vendors and budget.
• Collaborate with marketing teams to leverage other assets for events.
• Develop brand-focused metrics to demonstrate the impact of your events.
• Evaluate new opportunities, such as a community-hosted meetup program and Fin Meetups at external events.

• 5+ years of events marketing experience at a technology company, preferably in a community-oriented role.
• Independent project driver who delights in organizing and executing with high attention to detail.
• A generalist who is willing to apply themselves to any area to ensure success, and enjoys converting ambiguous opportunities into clear impact.
• AI-first marketer who already uses AI wherever possible to help evolve their function.
• Strong stakeholder management skills, comfortable setting expectations and keeping teams on track.
• A clear and proactive communicator who can concisely craft messages to internal and external stakeholders, including presenting to leadership teams.
• Understand brand awareness metrics, and can demonstrate the impact of your events.
• You understand the AI market and the topics customer service and product leaders are interested in.
• Experience with Salesforce, Marketo and Intercom is a bonus.

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

Base salary and benefits details: The base salary range for candidates within the San Francisco Bay Area is $143,100 - $177,375. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

LI-Hybrid

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is an equal opportunity employer. Create a Job Alert. Interested in building your career at Intercom? Get future opportunities sent straight to your email.

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

Please note, we are looking for someone who will be able to come into our downtown San Francisco office on a hybrid basis (3 days / week).

We are looking for a Product Marketing Manager (experience dependent, we are open to hiring Senior up to Lead level) who will be responsible for managing the go-to-market strategy, positioning, and sales enablement programs for Zip’s emerging offerings. The ideal candidate for this position is a product marketing champion with exceptional communication abilities, creative flair, and strong analytical skills. You’re someone who can both build and execute, operate without a set playbook, and thrive in a fast-paced environment.

As a strategic cross-functional partner, you’ll drive alignment across our go-to-market, product, design, and engineering teams and engage in meaningful research with customers and the broader market. Example initiatives include spearheading launches of innovative procurement products, creating tools to boost sales effectiveness in new segments, interacting with analysts and trade press, and delivering presentations to customers, partners, and internal audiences.

• Collaborate with product management and key executives to define the vision, strategy, and roadmap for Zip’s portfolio of products

• Develop narratives and value propositions to effectively target buyers, analysts, press, internal teams, and partners

• Partner with internal teams to create compelling content (one-pagers, sales pitches, webinar presentations, blogs, webpages, whitepapers, customer stories, etc.) that generate pipeline and accelerate sales

• Deeply understand the competitive landscape and analyze competitors to identify strengths, weaknesses, opportunities, and threats

• Collaborate with sales teams to build enablement programs, sales plays, and other critical materials that differentiate our solution

• Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of product marketing initiatives and identify areas for improvement

• Identify new market opportunities and inform go-to-market strategies by gathering customer feedback, researching market trends, and understanding the regulatory landscape

• 5+ years of product marketing experience in a fast-paced, B2B SaaS company

• Mastery of foundational product marketing skills (messaging & positioning, go-to-market strategy, audience segmentation, sales enablement, content creation, market research, etc.)

• Proven track record of building and maintaining strong relationships with product management and other cross-functional teams

• Excellent communication, storytelling, and presentation skills (written, verbal, and visual)

• Experience extracting insights from data, articulating findings, and influencing stakeholders on strategic proposals

• Strong project management skills in order to plan and execute multiple projects simultaneously

• An ability to work both independently and collaboratively

• Bachelor's degree or higher in a related field of study

• Experience and/or domain knowledge in the B2B procurement, finance, or workflow management space

• Deep understanding of the enterprise technology sales motion and end-to-end customer lifecycle

• Master’s degree or MBA

The salary range for this role is $170,000 - $200,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• Start-up equity

• Full health, vision & dental coverage

• Catered lunches & dinners for SF employees

• Commuter benefit

• Team building events & happy hours

• Flexible PTO

• Apple equipment plus home office budget

• 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.

Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.

We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!

As Zip's Senior Community Marketing Manager, you will own our end-to-end community strategy, execution, and member experience. You will build and scale an exceptional community where procurement and finance leaders connect, learn, and shape the future of their profession. This is a highly visible role focused on delivering measurable impact across engagement, thought leadership, pipeline influence, and customer advocacy.

This role spans four core pillars: Community Events & Meetups, Influencer & Thought Leadership Programs, Community Forum & Engagement, and Community Learning & Development (supporting).

The ideal candidate is either a former procurement or finance leader who deeply understands the space, or a proven community builder with a track record of creating and scaling high-impact B2B communities.

• Plan and execute monthly in-person regional meetups across the US and EMEA, built for the community, by the community
• Design and activate community experiences at Zip's flagship events, including Zip Forward and Tier 1 industry tradeshows
• Own a robust virtual events program, including monthly webinars focused on product updates, community-led topics, and professional development
• Experiment with new formats, such as community-hosted experiential events held at customer offices

• Drive influencer marketing by identifying, recruiting, and activating top procurement, finance, and enterprise transformation thought leaders for content creation, sponsorships, speaking programs, and brand amplification
• Partner with Zip's Content, Research, and Enterprise Transformation Office teams to develop and execute a cohesive thought leadership strategy for the Margin Makers community
• Enable community members to build their personal brands through blogs, interviews, social content, and speaking opportunities

• Own and manage Zip's Slack-based community, driving daily engagement, knowledge sharing, and meaningful peer-to-peer interaction
• Serve as community moderator by facilitating discussions, running polls, answering questions, and establishing engagement best practices
• Launch and manage peer matchmaking programs, referral initiatives, and recognition programs that spotlight community leaders

• Partner with the Head of Education to drive adoption of Zip's learning and certification programs within the community
• Align educational offerings with broader community and marketing strategies to maximize participation and member value

Community Marketing Professional

• 5+ years building and scaling B2B SaaS communities with measurable impact
• Proven experience planning and executing virtual and in-person community events
• Strong facilitator with excellent communication skills and relationship-building abilities
• Proficient with community platforms (Slack, webinar tools, event management software)
• Experience working cross-functionally with content, product, and marketing teams
• Familiarity with procurement, finance, or enterprise SaaS is a plus

Former Procurement or Finance Leader

• 5+ years of experience in procurement or finance
• Strong network and credibility within the procurement and/or finance community
• Passion for building practitioner communities and facilitating peer learning
• Experience with thought leadership (speaking, writing, or content creation)
• Natural connector with excellent communication skills
• Eagerness to learn community marketing tools and best practices

The salary range for this role is $120,000 - $170,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• Start-up equity
• Full health, vision & dental coverage
• Catered lunches & dinners
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan

We’re looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn’t exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

The Marketing team at Airwallex drives brand awareness and customer engagement through innovative and strategic campaigns. We work to communicate the value of our financial solutions, attract new customers, and strengthen relationships with existing ones. By leveraging data-driven insights and creative strategies, we ensure Airwallex stands out in a competitive market. Our team is passionate about telling the Airwallex story and supporting the company's growth and success.

We are looking for a strategic, data-driven marketing leader to oversee portfolio management, performance insights, and investment optimization across our U.S. performance marketing programs.

As the Senior Manager, Portfolio & Analysis, you’ll be responsible for unifying the view of marketing efficiency — connecting spend, pipeline, and ROI across channels (paid search, paid social, programmatic, display, and emerging digital). You’ll act as the key business partner to regional marketing, finance, and analytics teams to optimize budgets, inform investment decisions, and ensure marketing performance aligns with company growth objectives.

This role sits at the intersection of strategy, analytics, and operations — ideal for someone who enjoys turning data into direction, building systems of insight, and driving cross-functional accountability for performance.

This role is based in San Francisco.

• Own the U.S. paid media reporting, trade-off, investment portfolios insights and framework — guiding where and how budgets are deployed across channels, funnels, and audiences.

• Build scalable reporting and synthesized global analysis to help support management of budget pacing, forecasting, and scenario models that align spend to pipeline, CAC, and ROI goals.

• Partner with Finance, Marketing Strategy, and Regional Leads to determine quarterly allocation strategies and ROI scenarios.

• Identify portfolio-level opportunities and trade-offs — shifting investment based on marginal efficiency and saturation signals.

• Lead ongoing spend optimization check-ins (weekly and monthly) to ensure dollars are driving measurable business outcomes across stages of the funnel.

• Anchor on North Star metrics and reporting structure for performance marketing efficiency (CAC, LTV:CAC, ROI, payback period, MQL-to-pipeline conversion, etc.).

• Partner with Data, Analytics, and RevOps to ensure campaign data integrity across Salesforce, Marketo, and ad platforms.

• Build and maintain dashboards and scorecards (in Looker, Tableau, or BigQuery) that provide real-time visibility into performance.

• Own monthly business reviews (MBRs) and quarterly performance readouts with marketing and leadership stakeholders.

• Work cross-functionally to improve data capture, attribution, and channel-level insight granularity.

• Conduct deep-dive analyses to evaluate channel performance, cohort efficiency, and incremental impact.

• Partner with channel leads (SEM, Paid Social, Display) to identify efficiency drivers and recommend actionable optimizations.

• Run what-if and sensitivity analyses to inform investment decisions under different pipeline or efficiency scenarios.

• Translate complex data sets into clear narratives and executive-ready insights.

• Collaborate with Global Performance Strategy, Regional Marketing, and Finance on annual and quarterly planning.

• Partner with Data Science and Attribution teams to evolve incrementality testing, MMMs, and performance modeling.

• Ensure marketing investment decisions are informed by pipeline contribution and revenue data from Salesforce.

• Serve as the center of excellence for financial discipline, pacing governance, and performance accountability across paid media.

• Advanced proficiency with Excel / Google Sheets for budget modeling, pacing, and scenario planning.

• Strong experience with data visualization and BI tools (Looker, Tableau, Power BI, or Data Studio).

• Hands-on familiarity with Salesforce (SFDC) and Marketo for campaign data validation and pipeline attribution.

• Experience querying or analyzing data from BigQuery, Snowflake, or SQL databases.

• Understanding of digital channel data structures (Google Ads, LinkedIn, Meta, DSPs) and their integration with CRM and BI systems.

• Comfort working across attribution models (last touch, MTA, MMM, incrementality) and translating findings for non-technical stakeholders.

We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

• 8+ years of experience in performance marketing, marketing analytics, or growth finance, ideally within B2B SaaS or fintech.

• Proven success in building detailed, streamlined and scalable models for optimizing for efficiency and pipeline outcomes.

• Strong understanding of marketing funnel dynamics, from awareness to closed-won revenue.

• Excellent communication and executive-presentation skills; able to influence cross-functional decision-making.

• Deep comfort working with ambiguity, connecting disparate data sources, and building clarity through structure.

• Bachelor’s degree in Business, Marketing, Economics, or Data Analytics (MBA a plus).

• Experience in a global marketing organization supporting multiple regions and segments.

• Familiarity with MMM, incrementality testing, and marketing mix modeling methodologies.

• Knowledge of data warehouse structures and ETL processes supporting marketing analytics.

• Experience building or maintaining automated pacing and performance reporting tools.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. If you are approached by someone claiming to represent Airwallex, please verify with our team.

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

The Marketing team at Airwallex drives brand awareness and customer engagement through innovative and strategic campaigns. We work to communicate the value of our financial solutions, attract new customers, and strengthen relationships with existing ones. By leveraging data-driven insights and creative strategies, we ensure Airwallex stands out in a competitive market. Our team is passionate about telling the Airwallex story and supporting the company's growth and success.

Airwallex is looking for a world class B2B marketing leader to drive growth and further scale our North America business. You will work closely with commercial and strategy teammates, and will report directly to the President, Americas. You’ll act as a B2B marketing all-rounder and will accelerate our customer acquisition efforts via a mix of online and offline channels.

This will be a senior leader on the US team; we are looking for a resourceful, creative go-getter who is willing to strategize, implement, test and iterate to help us scale our marketing efforts. This is a truly career defining opportunity and you will have ample opportunity to drive monumental impact.

This role is based in San Francisco, CA.

• Own Marketing strategy and planning - develop a comprehensive B2B Marketing strategy across all channels to acquire and retain customers to support the US businesses
• Drive performance marketing - work with the North America Commercial team and Global Marketing team to plan and execute online performance campaigns including paid social, display, and SEM
• Manage offline marketing campaigns - analyze opportunities and own the launch of offline campaigns, including first-and third-party events
• Oversee local product launches - work with our strategy, go-to-market, and Product Marketing teams to launch new products in the Americas
• Drive content marketing - partner with the Content Marketing team to lay out and execute a comprehensive content strategy, including industry-specific white papers
• Optimize CRM strategy - work with the account management team and Global Marketing team to scale and optimize email marketing campaigns
• Performance management - review, discuss, and analyze the current performance of marketing campaigns and iterate based on early findings
• Deliver insights - surface customer insights that enrich our understanding of our buyer personas, and craft a value proposition that resonates with key segments

We're looking for candidates who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

• Bachelor's Degree or equivalent experience
• 18+ years experience in Marketing (ideally B2B) and familiarity with both online and offline channels
• An entrepreneurial mindset and a willingness to get your hands dirty
• Excellent interpersonal and communication skills
• Exceptional organizational skills, attention to detail, and a customer obsessed approach

• Startup experience (pre-IPO)
• Experience building and scaling marketing teams

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Location: Pleasanton, CA (Hybrid: 3 days onsite, 2 days remote)

Employment Type: Base + commission role with a base starting at $50K.

About Martindale Avvo Leads:

Martindale Avvo Leads, part of the Martindale Avvo Family and the largest legal marketing network, is a market-leading pay-per-lead platform connecting attorneys with vetted, engaged legal prospects nationwide. We harness the reach of brands such as , , , , and —delivering results for law firms across more than 20 legal practice areas. As part of Internet Brands, our network helps over 895,000 leads per month connect with attorneys and professional legal assistance.

Position Summary:

We are searching for a proactive, resourceful Inside Sales Representative to join our high-performing team! You will manage the full sales cycle—from prospecting to closing new business and onboarding clients. As a consultative seller, you’ll educate attorneys on our pay-per-lead value proposition and grow your own book of business.

Core Responsibilities:

Consult potential clients and qualify them for The Direct Leads Service product and/or The Nolo leads product.

Source and qualify prospective law firms nationwide using research and outreach.

Find and engage key decision-makers through calls, emails, and video meetings.

Present the value, features, and ROI of Martindale Avvo Leads in a consultative fashion.

Guide clients through proposals and contracts, customizing solutions as needed.

Consistently meet and exceed sales goals and activity targets.

Maintain accurate client and pipeline data in Salesforce CRM.

Coordinate with the account management team for a seamless client experience.

Ideal Candidate

1+ years of full-cycle inside sales experience (prospecting to closing).

Experience selling to law firms/legal tech or professional services is a plus.

Tech savvy: familiar with Salesforce (or similar CRM), G-Suite, and Outreach.

Exceptional verbal and written communication skills; strong relationship- and trust-builder.

Self-motivated “hunter” mentality with a drive to achieve and exceed goals.

Entrepreneurial spirit with an ability to thrive both independently and collaboratively.

Quick learner with strategic thinking and curiosity about digital marketing and lead generation.

Compensation & Benefits

Competitive base salary plus uncapped commission.

401(k) with company match.

Medical, dental, vision, life & AD&D insurance.

Short- & long-term disability insurance.

Flexible Spending Accounts (FSA) for medical and dependent care.

Paid time off (PTO) plus 9 paid company holidays.

Commuter benefits.

Employee Assistance Program (EAP) and well-being coaching.

Voluntary benefits: home, auto, and pet insurance; discounted legal/financial services.

Hands-on sales training and career growth opportunities.

Inclusive, fun, and supportive hybrid work environment in either Pleasanton, CA or Austin, TX.

About Internet Brands

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

For more information, please visit Internet Brands and its wholly owned affiliates are an equal opportunity employer.

Notice to California residents: you can find information about our privacy practices, on:

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

We hire successful builders with founder‑like energy who want real impact, accelerated learning, and true ownership. You bring strong role‑related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end‑to‑end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

The Legal, Risk & Compliance (LRC) team at Airwallex is a collaborative group of legal minds and risk management experts. We're passionate about safeguarding Airwallex's operations, fostering a culture of compliance and ethical conduct, and ensuring we navigate the global financial landscape with integrity. We provide expert guidance and support to all areas of the business, proactively identifying, mitigating, and managing legal and financial risks.

As Director, Fraud Risk, you will shape and lead Airwallex’s fraud risk management strategy across all regions. You’ll ensure our incident reporting, account‑related controls, and fraud prevention measures are globally harmonized, while adapting to local regulatory requirements. Your role spans collaborating with regulators and law enforcement, steering major policy initiatives (including IDV and KYC), overseeing the 1st Line’s operational controls, and driving continuous improvement and proactive strategies through cross‑functional collaboration. This is a visible leadership role that will directly impact the protection and growth of our business and customers.

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  Standardize and maintain the fraud incident reporting process across all regions, ensuring accurate tracking and documentation of fraud cases.

  
  
  
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  Collaborate with regulators and law enforcement agencies where required, ensuring compliance with global regulations and timely reporting of fraud incidents.

  
  
  
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  Develop, implement, and maintain account‑related fraud policies, including but not limited to Identity Verification (IDV) and Know Your Customer (KYC) procedures.

  
  
  
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  Continuously evaluate and enhance fraud prevention measures, ensuring that policies align with industry best practices and regulatory requirements.

  
  
  
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  Oversee the risk controls, procedures, and processes implemented by the 1st Line of Defence for account‑related fraud.

  
  
  
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  Ensure that all fraud risk controls comply with global regulatory requirements.

  
  
  
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  Provide insights and recommendations to improve the effectiveness and efficiency of fraud prevention processes.

  
  
  
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  Work closely with internal teams to assess and address new fraud risks, and implement proactive strategies to mitigate these risks.

  
  
  
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  Engage with senior leadership to present fraud risk trends and strategies, identifying and recommending actionable enhancements for risk mitigation and process improvement.

  
  
  

We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.

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  10+ years of fraud risk management experience within the financial sector.

  
  
  
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  Proven experience in fraud risk management, particularly in fintech, banking, or payment industries.

  
  
  
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  Deep understanding of global (especially APAC) regulatory environments and requirements.

  
  
  
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  Strong experience in developing fraud policies, procedures, and risk controls to mitigate account‑related fraud.

  
  
  
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  Experience collaborating with law enforcement agencies and regulators on fraud‑related matters.

  
  
  
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  Demonstrated ability to analyze emerging fraud threats and provide actionable recommendations to internal teams.

  
  
  
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  Excellent communication skills with the ability to effectively report and collaborate with cross‑functional teams and senior leadership.

  
  
  
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  Strong attention to detail, analytical thinking, and problem‑solving skills.

  
  
  
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  Ability to work in a fast‑paced, dynamic global environment by managing competing priorities under demanding deadlines.

  
  
  

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  Advanced degree in business, finance, law, or a related field.

  
  
  
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  Certification in fraud prevention (e.g., CFE, CAMS) is a plus.

  
  
  
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  Experience working in high‑risk geographies and familiarity with regional fraud risks and trends.

  
  
  
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  Hands‑on experience building and evolving fraud risk programs at scale in a fintech or high‑growth environment.

  
  
  
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  Experience with advanced data analytics or machine learning to proactively identify and address fraud risk.

  
  
  

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

PRINCIPAL SOLUTION CONSULTANT (PRE-SALES)

NOTE : Applicants must be currently authorized to work in the United States on a full-time basis.

LOCATION & TRAVEL: 100% remote position, up to 30% travel for customer meetings and presentations, in-person office trainings in San Jose, industry conferences.

is a fast-growing SaaS company providing category-defining AI solutions for complex service. Backed by top VCs and experienced angel advisors and investors, our AI-powered Resolution Intelligence analyzes structured and unstructured data to diagnose and resolve service issues in seconds. We help enterprises improve key service metrics such as First Call Resolution and Turnaround Time Margins. We serve complex service environments including high‑tech devices, manufacturing, and medical devices. Website: role needs you to switch hats based on the need of the hour:

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• The Detective: You run deep, lengthy discovery sessions to identify root causes of service inefficiency in complex service environments. You connect the dots between technical pain and financial impact to build robust business cases.
  
• The Storyteller: You deliver compelling, persona‑based demos that resonate with everyone from the field technician to the contact center agent to the CSO. You continually tie product capabilities back to positive business outcomes, validating your points by referencing relevant customer stories and success metrics.
  
• The Architect: You visualize and explain how Neuron7 integrates with the existing CRM/FSM landscape (Salesforce, ServiceNow, Microsoft Dynamics, etc.). You explain the interoperability of AI agents across the enterprise, helping customers build a long‑term technical roadmap that places AI at the center of their service operations.
  

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• Discovery & Diagnosis: Lead deep‑Dive discovery sessions to understand the prospect’s current contact center and field service workflows, data availability, and pain points.
  
• Tailored Demonstrations: Configure and deliver compelling product demonstrations that address specific customer use cases, moving beyond generic product capability reviews to show actual business impact.
  
• Proof of Concept (POC) Management: Define success criteria and manage the scope of Pre‑Sales POCs. Work side‑by‑side with customer SMEs to validate AI predictions and collect iterative feedback, ensuring full alignment on the value delivered prior to the final executive readout.
  
• Value Engineering: Partner with the sales team to build ROI models, helping prospects quantify the value of improving metrics like First Time Fix Rate, Truck Rolls, and Average Handling Time.
  
• Technical Validation: Own the technical win. Lead responses to RFPs, RFIs, and InfoSec questionnaires, ensuring the customer is comfortable with our architecture and security.
  
• Market Feedback: Act as the feedback loop between the market and the Neuron7 Product team, advocating for new product capabilities that will help close future business.
  

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• Pre‑Sales Experience: 5+ years in solution consulting / sales engineering for SaaS product companies. Must have enterprise selling experience and know how to navigate complex, multi‑stakeholder sales cycles.
  
• Complex Service Domain Knowledge: Deep functional knowledge of contact center and field service use cases. Understand nuances of triage, dispatch, parts management, and the “break‑fix” lifecycle.
  
• Industry Experience (Big Plus): Experience working with customers in manufacturing, medical devices, or high tech (telco, media, technology) is highly preferred. Understand specific pressures of these verticals (e.g., FDA regulations in medical devices or SLA penalties in telco).
  
• Ecosystem Expertise: Functional knowledge of ServiceNow, Salesforce Service Cloud/FSM, Microsoft Dynamics, or Oracle CX ecosystems.
  
• Technical Aptitude: Ability to read and understand data structures. Comfortable discussing APIs, data ingestion, and cloud security with IT stakeholders.
  
• Communication: Exceptional presentation skills. Can command a room of executives as well as whiteboard a workflow with service managers.
  

At we prioritize integrity, innovation, and a customer‑centric approach. Our mission is to enhance service decision‑making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.

is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.