Salesforce Jobs in Ca

Director of Engineering – Salesforce (Hands-On)

Location: San Francisco, CA (On-site) (Potential of Hybrid)

Compensation: Up to $350,000 total annual compensation (Base + Bonus/Equity, DOE)

Type: Full-Time

About the Opportunity

We are partnering with a fast-growing SaaS company embarking on a greenfield Salesforce implementation. This is a strategic and technical leadership role for a Director of Engineering who comes from a strong Salesforce development background and still enjoys being hands-on.

You will own the technical vision and execution of the Salesforce ecosystem from the ground up, building a scalable, enterprise-grade platform while leading and growing a high-performing engineering team.

This is a foundational build, not an optimization of an existing environment.

The Role

We are seeking a Director of Engineering with:

• 10+ years of hands-on Salesforce development experience

• 4+ years leading engineering teams in an architectural or senior leadership capacity

• Proven experience delivering large-scale, enterprise Salesforce implementations

• Deep understanding of the full lifecycle: Discovery → Architecture → Build → Integration → Deployment → Maintenance and Optimization

This individual must be comfortable operating at both the executive strategy level and in the codebase when necessary.

Key Responsibilities

• Define and own the Salesforce technical strategy and long-term architecture roadmap

• Lead a greenfield Salesforce implementation from initial discovery through go-live and beyond

• Hire, mentor, and manage a team of Salesforce engineers and technical leads

• Establish engineering best practices, governance standards, and scalable design patterns

• Architect complex integrations across internal systems and third-party platforms

• Oversee data architecture, security models, and performance optimization

• Implement DevOps processes, CI/CD pipelines, and release management frameworks

• Partner closely with Product, RevOps, GTM, and executive leadership to align technical delivery with business objectives

• Maintain hands-on involvement in solution design, code reviews, and critical technical decisions

Required Experience

• 10+ years of hands-on Salesforce development (Apex, LWC, APIs, Integrations)

• Strong background in Sales Cloud and Service Cloud; multi-cloud experience preferred

• Extensive experience with enterprise integrations (REST/SOAP APIs, middleware, event-driven architecture)

• Experience leading multi-cloud or multi-org implementations at scale

• Proven leadership managing engineering teams in high-growth environments

• Deep knowledge of Salesforce platform architecture, governor limits, and performance tuning

• Experience with data migrations and large-scale system transformations

Preferred Qualifications

• Salesforce certifications strongly preferred (Platform Developer II, Application Architect, System Architect, CTA ideal)

• Experience within high-growth SaaS organizations

• Experience building engineering teams from the ground up

• Strong executive communication and stakeholder management skills

What Makes This Role Compelling

• Greenfield ownership of a core revenue-driving platform

• Executive visibility and influence across the organization

• Opportunity to build and scale an engineering team in San Francisco

• Compensation up to $350,000 annually

• Direct impact on company growth and long-term technical direction

If you are a technically strong Salesforce leader who thrives in high-growth environments and wants to build an enterprise-grade architecture from the ground up while leading a world-class team, this is an opportunity to make a defining impact.

Location: Pleasanton, CA (Hybrid: 3 days onsite, 2 days remote)

Senior Account Executive at Martindale-Avvo Leads Inside Sales

Martindale-Avvo Leads is seeking a high-performing Senior Account Executive (SAE) to join our Acquisition Sales organization. This role is designed for experienced sales professionals who excel at consultative, ROI-driven selling in a fast-paced, competitive environment. As an SAE, you’ll be responsible for acquiring new law firm clients, positioning Martindale-Avvo’s Leads digital marketing solutions, and consistently exceeding revenue goals while modeling best-in-class sales execution.

The legal industry is evolving rapidly, and attorneys are looking for trusted partners to help them compete in an increasingly digital-first market. Our Senior Account Executives are at the forefront of this transformation - helping law firms expand visibility, win new clients, and measure ROI through Martindale-Avvo Leads’ marketing and advertising solutions.

What You’ll Do:

• Drive new business acquisition through high-volume outbound prospecting, consultative discovery, and tailored solution presentations.
• Lead with ROI and consultative value: position Martindale-Avvo Leads’s advertising digital marketing products in a way that connects to firm-specific growth goals.
• Own the full sales cycle: from prospecting and qualifying through discovery, proposal, negotiation, and closing.
• Master pipeline management: maintain disciplined activity, pipeline accuracy, and forecasting within Salesforce.
• Leverage data-driven insights: use metrics, reporting, and market trends to target opportunities and improve client outcomes.
• Negotiate with confidence: handle objections, present competitive differentiation, and close deals at or above minimum pricing thresholds.
• Act as a peer leader: model sales excellence, share best practices and mentor new hire Account Executives.
• Adapt and thrive through change: embrace new sales tools, evolving buyer behaviors, and product launches with agility and resilience.
• Accurate(+/- 5%) weekly forecasting
• Proficient in a sales methodology (BANT, MEDDPIC, etc.)

What You Bring:

• Preferred 2-3+ years of B2B inside sales experience, including 2–3+ years of closing experience with a proven track record of consistently exceeding quota.
• Strong consultative selling skills with the ability to uncover business pain points, articulate ROI, and deliver compelling solution presentations.
• Demonstrated ability to manage a short-to-medium sales cycle (2–4 weeks) while maintaining high activity levels.
• Proven success in new business acquisition — cold calling, objection handling, pipeline creation, and disciplined follow-up.
• Technical proficiency:
• Fluency in Salesforce (or equivalent CRM) - building reports, maintaining pipeline hygiene, and pulling insights for decision-making.
• Strong working knowledge of Outreach or other sales engagement tools.
• Comfort with Google Suite and other productivity platforms.
• Excellent communication skills: professional verbal presence, confident presentations and on-video demos, and polished written follow-up.
• High resilience and growth mindset - competitive, coachable, and committed to continuous improvement.
• Background in digital marketing, SaaS, or SMB marketplaces preferred.
• Experience with sales or involvement in the Legal Industry also preferred.

Compensation & Benefits:

• Base salary plus commission with an OTE of $100–$150k
• Paid vacation, holidays, and sick leave (where applicable)
• Medical, dental, and vision benefits
• 401(k) with company match
• Accessible leadership team and transparent career growth paths
• Recognition programs, performance incentives, and professional development opportunities

About Internet Brands

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

For more information, please visit Internet Brands and its wholly owned affiliates are an equal opportunity employer.

Notice to California residents: you can find information about our privacy practices, on:

We are seeking a self‑motivated and proactive Sales Account Manager to support assigned automotive OEMs by driving design wins, supporting production programs, and executing account strategies across the vehicle lifecycle.

The ideal candidate has 8–10 years of experience in the semiconductor industry working with automotive OEMs and/or Tier 1 suppliers.

Success in this role requires strong understanding of automotive system architectures, OEM cost structures, long‑cycle programs, and a willingness to continuously upskill in the evolving automotive technology landscape.

Key Responsibilities

• Create and execute account strategies that drive sustainable growth across assigned automotive OEMs
• Maintain regular engagement with engineering, purchasing, and program management teams.
• Manage long‑term automotive programs across design‑in, SOP, production, and lifecycle phases.
• Identify and qualify new design‑in and socket opportunities aligned to customer vehicle platforms and roadmaps.
• Maintain accurate CRM data, pipeline visibility, and revenue forecasting.
• Participate in OEM BOM teardown analysis to understand ECU and system‑level architectures; identify semiconductor content, competitive positioning, and cost drivers.
• Support competitive displacement strategies and quantify system‑level value beyond component pricing.
• Collaborate with FAEs, product marketing, and engineering teams to align product positioning with OEM cost, performance, and safety requirements.
• Translate BOM and teardown insights into clear commercial narratives for sourcing and executive stakeholders.
• Support automotive RFQs, pricing reviews, and Long‑Term Agreements (LTAs).
• Assist in developing cost models and business cases for customer engagements.
• Track competitive pricing trends and broader automotive market dynamics.
• Partner with Supply Chain & Operations on demand planning, lifecycle management, and program continuity.

Required Qualifications & Skills

• 8–10 years of semiconductor sales experience supporting automotive OEMs or Tier 1s
• Bachelor’s degree in Engineering (EE preferred), Business, or equivalent experience
• Proven negotiation skills—externally with customers and internally with cross‑functional teams
• Understanding of automotive ECUs and network architectures (CAN, LIN, Ethernet)
• Familiarity with semiconductor product categories (MCUs, SoCs, analog, power, sensors)
• Ability to read and interpret OEM BOMs, system diagrams, and teardown analyses
• Strong Excel and PowerPoint skills for cost analysis and presentations
• Experience with CRM systems (Salesforce preferred)
• Strong communication skills with both engineering and sourcing stakeholders
• Excellent program tracking, follow‑through, and execution discipline
• Ability to rapidly absorb new technical and automotive domain knowledge

Preferred Qualifications

• Exposure to automotive domains such as:
• ADAS and safety systems
• Body & chassis electronics
• Infotainment / cockpit systems
• EV / powertrain electronics
• Experience in positioning and selling SW products
• Familiarity with:
• Automotive sourcing processes and RFQs
• Functional safety concepts (ISO 26262 – awareness level)
• PPAP, SOP, and long‑term automotive product lifecycles
• Experience participating in competitive BOM teardown activities

Success Metrics

• Contribution to automotive design wins and revenue growth
• Accuracy and reliability of pipeline and program forecasts
• Quality of customer engagement and responsiveness

We're partnering with N28 Technologies, a boutique AI + Salesforce Implementation Partner, to find their first Account Executive!

N28 was founded by a Salesforce alum whose goal is to provide best-in-class IT services with unmatched customer focus. They are building innovative AI, Data, and Salesforce solutions for their customers with a focus on Healthcare, Manufacturing, Semiconductor, and Hi-Tech verticals. You will have the opportunity to work on a mid-sized team executing projects across the spectrum of customer segments, which guarantees rapid professional growth. Lately, they’ve partnered with Cohere and AWS to offer AI solutions beyond the Salesforce platform. They offer competitive salaries, bonus incentives, benefits, and flexible hours. Join them at this exciting time as they scale and grow!

Your Mission

You will be the first dedicated Sales Hire at N28 Technologies. You will be a major contributor to the continued growth of the company by bringing in-depth knowledge of technology solutions across GenAI, Salesforce, and Data solutions.

The Account Executive will be accountable for both farming (up-sell & cross-sell) and hunting for new business. You will be responsible for driving profitable growth from the account(s) by:

• Executing automation-friendly sales qualification, pre-sales, and solution development processes that ensure new and repeat business
• Developing strategic relationships with decision-makers and influencers within the customer’s organization
• Ensuring customer satisfaction by working closely with their engineering and delivery teams

Responsibilities

• Build a trusted group of referable contacts who can vouch for N28
• Execute a plan to develop allies and partner allies, build personal connections, and gain access to new contacts
• Develop and strengthen relationships with decision-makers and influencers within accounts; become a trusted IT advisor to customers
• Identify opportunities for growth within accounts and lead account strategy and planning
• Regularly monitor sales trends and market dynamics and incorporate insights into existing sales processes
• Showcase N28’s offerings as a strategic fit for customer organizations through workshops, presentations, and executive meetings
• Promote higher-value services and solutions aligned with N28’s offerings

Requirements

• Deep experience and established relationships (CIOs/C-suite, Sales Ops, and others) within Healthcare & Lifesciences, Manufacturing, Semiconductor, and Hi-Tech companies
• Strong understanding and hands-on experience with Salesforce and AWS (including Connect and GenAI) products and GTM strategies
• Familiarity with MEDDIC/MEDDPICC or Challenger sales frameworks preferred
• Experience with professional services delivery highly preferred
• Pragmatic mindset and strong communication skills
• Experience working with offshore or near-shore teams is a plus
• Strong situational analysis, negotiation, and decision-making abilities
• Detail- and quality-oriented with a desire to quickly learn new concepts, business models, and technologies
• Previous experience managing $2M – $4M+ accounts

Benefits

They offer medical, dental, vision, and life insurance for all employees.

They also provide three weeks of paid time off annually.

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.

With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.

For more information, visit from your Los Angeles or San Francisco home office with up to 50-75% travel

The Architect & Designer (A&D) Business Development Manager reports to the Director of Go-to-Market Strategy, Single Family New Construction. This role is primarily a development role serving as an individual contributor responsible for individal market results as well as working alongside field sales reps to drive activity with the design community. Individual contributor tasks will include account management activites, specification creation and strong partnership with all internal and external stakeholders. Additionally, the A&D Business Development Manager will collaborate with the local field sales teams to drive activity in their local marketplace and coordinate the fulfillment of specified projects.

What You’ll Do:

• Build and nurture a specification network through various activites to engage with the audience.
• Develop project specifications with specifiers to include projects across our brands.
• Utilize to log, track and maintain your pipeline from inception to completion and maintain customer records.
• Maintain a project pipeline that will be fulfilled through established Sales Channels (dealers and contractors), coordinated with the local field team.
• Able to host, lead and present product trainings or Continuing Education Units (CEUs) in front of large audiences.
• Collaborate with local sales team and identify key dealers working with the design community to develop a strategic plan to engage with them.
• Identify trends, changes in industry standard and regulations, product opportunities, and competitive landscapes.
• Develop a solid understanding of company products and our market development sales approach to effectively engage with prospective customers.
• Assist in funneling feedback, creation and/or maintenance of sales tools.
• Engage in local relevant specifier associations (AIA, ASID, ICAA, DLN, etc.).
• Drive incremental growth in the region and accelerate the adoption of new products.

What You’ll Bring:

• 5+ years of sales experience in architectural product sales.
• Ability to develop and nurture relationships.
• Understanding material aesthetics and project priorities by balancing technical and design sales approaches.
• Track record of proven results in project and account management activities.
• Able to read drawings and convey construction expertise.
• Ability to recognize new design trends.
• Works autonomously, entrepeneurial in spirit and driven.
• Ability to work with and understand complex channels & distribution models.
• Basic understanding of fundamental finanical concepts.
• Travel 50-75%
• Valid driver's license
• Bachelor's Degree required, preferably in Architecture

What You’ll Receive:

As of the date of this posting, a good faith estimate of the current pay scale for this position is $111,200K to $139,100K. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

• Comprehensive low-cost co-pay Health Insurance; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
• 11 paid holidays per year
• Paid vacation
• (Paid sick leave)
• Wellness Program, Employee Assistance Program, Parental Leave
• Employee Stock Purchase Plan
• Community Involvement & Sustainable Solutions
• Click here to learn more about our benefits

James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

Applications are being accepted on an ongoing basis.

James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.

James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB DESCRIPTION :

Title : PROGRAM MANAGER V (SMB Operations Program Manager)| No C2C

Location : Cupertino , CA ( 8am to 5pm PST hours)

Client : Fortune 50 Clients

Duration : 12 Months contract with possible extension

Role Specific Summary:

Retail Operations creates the tools and programs that empower teams to provide a one-of-a-kind, only-at-Client experience. The SMB Operations and Strategy team builds the programs, systems, and processes that enable business sales specialists across 530 stores and 30+ online countries to serve small and medium business customers.

As an SMB Operations Program Manager, you will own critical programs that directly impact how Client serves SMB customers globally. You will help define the long-term strategy for SMB, drive ClientCRM strategy and feature prioritization, and execute improvement projects such as new customer feedback mechanisms.

You thrive on turning ambiguity into action — building the checklists, dashboards, and processes that help business sales teams succeed. You are equally comfortable analyzing CRM data to inform roadmap decisions and writing clear communications to help field teams adopt new processes.

Key Responsibilities:

• Collaborate with Product, Engineering, Logistics, Supply, Fraud, and Product Marketing teams to streamline and optimize cross-functional processes, ensuring maximum efficiency and effectiveness.
• Synthesize research, market data, and cross-functional initiatives into an executive-ready SMB strategy — diagnosing current performance vs. gaps, identifying Client’s differentiated competitive advantage, and defining priorities with specific investment requirements and ROI projections.
• Drive ClientCRM strategy and roadmap influence:
• Analyze CRM usage and sales team needs.
• Recommend feature priorities to Product and Engineering teams.
• Lead strategic business cases (e.g., evaluating migration to Salesforce).
• Drive adoption initiatives to improve system usage and sales outcomes.
• Execute improvement projects:
• Lead cross-functional initiatives such as SMB trade-in programs.
• Launch new NPS surveys with Customer Insights.
• Drive operational enhancements requiring stakeholder coordination and change management.
• Communicate program launches to field teams:
• Write clear, concise communications explaining new processes, system updates, and operational changes.
• Ensure smooth adoption across all regions.

Minimum Qualifications:

• 5+ years in program management, strategic operations, or consulting roles with focus on operational execution and process improvement.
• Proven success launching complex, multi-quarter programs involving cross-functional stakeholders (Engineering, Product, Logistics, Sales, Finance).
• Experience influencing product or systems roadmaps through data-driven recommendations and business case development.
• Strong analytical skills with ability to build performance metrics and reporting to inform decisions and measure program success.
• Track record of identifying process inefficiencies and implementing scalable solutions across large, distributed teams.
• Excellent written communication skills — able to translate complex processes into clear guidance for field teams and crisp recommendations for leadership.

Preferred Qualifications

• Experience in sales operations, B2B commercial programs, or Retail operations.
• Familiarity with CRM systems (Salesforce, custom platforms) and driving user adoption.
• BA/BS or equivalent experience; MBA is a plus.

Project Manager - Salesforce & Model N Lead

Location: South San Francisco, CA

Role Overview

We are looking for a high-energy Project Manager to lead the implementation and optimization of our Salesforce and Model N platforms. You will be the primary conductor for cross-functional teams, ensuring that our sales processes and revenue management systems are perfectly synced.

This isn't just about moving tickets; it’s about understanding how a deal moves from a lead in Salesforce to a contract and rebate structure in Model N.

Key Responsibilities

• End-to-End Delivery: Lead the planning, execution, and delivery of Salesforce and Model N projects (implementations, upgrades, and migrations).
• Stakeholder Alignment: Act as the primary liaison between Sales Operations, Finance, Legal, and IT to ensure the technical roadmap supports business goals.
• Process Architecture: Map out "Lead-to-Cash" workflows, identifying where Salesforce ends and Model N begins to ensure data integrity.
• Agile Governance: Manage the backlog, lead sprint ceremonies, and remove blockers for developers and functional consultants.
• Risk Mitigation: Proactively identify "gotchas" in the Model N/Salesforce integration—especially regarding pricing logic, rebates, and compliance.
• Vendor & Resource Management: Coordinate with third-party implementation partners and internal technical teams.

Required Qualifications

• Experience: 5+ years of Project Management experience, specifically within the Salesforce ecosystem (Sales/Service Cloud).
• Domain Expertise: Proven experience managing Model N (Revenue Cloud, Rebates, or Regulatory modules) implementations.
• The "Tech-Functional" Blend: You don't need to code, but you must understand Salesforce objects and Model N’s data structures well enough to challenge a solution design.
• Methodology: Strong proficiency in Agile/Scrum (Jira/Confluence power users preferred).
• Certifications: PMP or CSM is preferred. Salesforce Admin or Model N functional certification is a massive plus.

HCLTech is looking for a highly talented and self- motivated Principal AI Architect to join it in advancing the technological world through innovation and creativity

Title: AI Architect

Location Santa Clara (USA)

As an AI Architect, you will guide the strategy and delivery for interoperable, compliant, and economically viable modern AI solutions. You will architectures across a Hybrid AI landscape, blending Frontier Models (Azure OpenAI/Gemini) with Cost-Efficient Small Language Models (SLMs) and Edge Inference.

You will craft solutions based on advanced AI technologies from OpenAI, NVIDIA, Google, , Microsoft and AWS. This role has a focus on enabling advanced Agentic AI solutions that transform core business functions and enable the future hybrid workforce.

Working at the highest levels, you will engage AI, Technology and Business leaders in the world’s most successful organizations. You will lead architectural design, establish best practices, for our most complex AI initiatives.

This role requires a combination of deep hands-on technical expertise in advanced AI with strategic business acumen, serving as both a technical authority and a trusted advisor to clients

Key Responsibilities

What you’ll do

Multi-Agent Architecture Patterns: Define and govern reference architecture for multi-agent systems, covering hierarchical, peer-to-peer, and sequential (ReAct) orchestration models. Guide teams on pattern selection based on client use cases.

Memory System Design: Architect the standards for integrated memory systems, including short-term session state, long-term knowledge via vector databases and knowledge graphs, and episodic/audit memory. Ensure coherent retrieval strategies across layers.

Retrieval-Augmented Generation (RAG) and CAG (Cache Augmented) Architecture: Define architectural patterns for end-to-end RAG pipelines, including chunking, embedding, vector search (e.g., Azure Cognitive Search, pgvector), and reranking. Ensure designs include standards for lineage, observability, and evaluation (e.g., RAGAS).

Cross-Cloud & Vendor Integration: Create and maintain decision frameworks for platform selection (e.g., Copilot Studio for Teams integration, Vertex AI for GCP workloads). Advise clients on balancing vendor lock-in risks with integration benefits.

GenAIOps & Observability: Define the architectural standards for GenAIOps, including CI/CD, IaC, and observability. Establish standard metrics to track agent decision traces, latency, token consumption, hallucination, and cost.

Safety, Security & Governance: Architect enterprise-wide guardrails for safety (hallucination mitigation), security (prompt injection defense, PII masking), and fairness (bias detection). Apply governance frameworks (NIST AI RMF, ISO 42001) and design human-in-the-loop (HITL) workflows.

Enterprise Integration & Scalability: Architect scalable integration patterns for agentic systems with enterprise platforms (Microsoft Entra ID, Teams, Dynamics/Salesforce, ERPs) and compute (Kubernetes). Ensure patterns address security, data residency, and compliance.

Technical Leadership & Client Advisory: Combine technical architecture with strategic guidance. Lead C-level workshops on Agentic AI adoption, advise on roadmaps, and shape technology strategy. Mentor other architects and contribute to industry thought leadership.

Thought leadership and public speaking: Present at industry events and publish articles that advance the AI industry.

Core Qualifications (The Bar)

•Enterprise Experience: 8–10+ years in technical leadership, with a strong background in both software engineering and enterprise-scale cloud architecture.

•Cloud Expertise: Architectural expertise with one primary cloud platform (Azure, GCP, or AWS) and hands-on familiarity with at least one other.

•GenAI & LLM Depth: Demonstrated experience architecting and guiding solutions using GenAI platforms (e.g., Azure OpenAI, Vertex AI, or AWS Bedrock).

•RAG & Orchestration: Proven experience designing complex RAG pipelines.

•Model Fine-tuning: Experience with instruction tuning or fine-tuning strategies for LLMs.

•Leadership & Advisory Skills: Exceptional communication skills with demonstrated experience advising senior stakeholders (Director/C-Level) on technical strategy, roadmaps, and governance

Desired Skills & Experience

• Multi-Agent Systems: Deep understanding of, and experience designing or prototyping, advanced multi-agent systems (e.g., task decomposition, collaborative agents).
• Multi-Cloud Experience: hands-on architectural expertise across all three major clouds (Azure, AWS, GCP).
• GenAI Ops & Governance: Hands-on experience with GenAI Ops tooling. Familiarity with AI governance frameworks (NIST AI RMF, ISO 42001) and their practical application. And AI FinOps & Model Routing
• Framework Expertise: Hands-on development experience with one or more orchestration frameworks (e.g., LangChain, LlamaIndex, Semantic Kernel).
• Thought Leadership & Open Source: Published work (whitepapers, patents), conference speaking engagements, or active contributions to relevant open-source projects.
• Certifications: Professional-level cloud certifications (e.g., Azure Solutions Architect Expert, AWS Solutions Architect Professional, GCP Professional Cloud Architect).

Compensation & Benefits

HCLTech offers a highly competitive compensation package for this role, commensurate with experience. This includes a base salary, performance-based bonus, and comprehensive benefits. A specific salary band will be discussed with qualified candidates during the initial screening process.

Scope by Level

Senior Architect: Own end-to-end architecture for 1–3 programs/accounts. Lead technical architecture reviews and decision-making on agentic design patterns. Mentor senior engineers and emerging

Architects. Drive thought leadership through internal documentation and architecture governance. Represent HCLTech in client C-level conversations for assigned accounts.

Principal Architect: Portfolio-level ownership across multiple clients and programs. Define enterprise strategy for agentic AI adoption—roadmaps, best practices, architectural standards, and governance frameworks. Influence global partner strategies (Microsoft, Google, AWS) and contribute to HCLTech’ s overall AI/Cloud roadmap. Represent HCLTech as a recognized industry leader through conference speaking, published research, and advisory board participation. Mentor other architects and shape hiring/capability building for the AI architecture practice.

Soft Skills & Behavioural Competencies

We are looking for professionals who combine deep technical expertise with strong interpersonal and leadership abilities. Specifically:

• Clear, Multi-Level Communication
• Strategic Thinking & Advisory Mindset
• Cross-Functional & Cross-Vendor Collaboration
• Pragmatic Problem-Solving
• Ownership & Accountability
• Continuous Learning & Adaptability
• Customer Obsession & Trust-Building
• Leadership & Mentorship
• Change Agent Mindset

Pay and Benefits

Pay Range Minimum: Base $ 200000 Per Year

Pay Range Maximum: Base $ 220000 Per Year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

AI is an emerging technology. Building in-person communities where people can learn, discuss and connect with peers on the topic is critical to raising awareness of AI Agents and accelerating adoption. To help educate the market, we will run inspiring Fin Meetups in major cities in the US.

As the Senior Community Events Marketing Manager, you’ll be at the heart of our community marketing strategy. This is a brand new role, that you will play a key part in shaping. You will be the lynchpin for our meetups, partnering with R&D, Marketing, our technical partners and customers to plan, promote and deliver regular meetups and events in the US.

The right candidate is an experienced events marketer who is passionate about building communities and brands.

• Own Fin Meetups and events that support our Community strategy.
• Identify opportunities to connect in-person events with our online Community strategy.
• Own all aspects of event management including partner coordination, venue selection, AV production, signage, logistics, onsite requirements, vendors and budget.
• Collaborate with marketing teams to leverage other assets for events.
• Develop brand-focused metrics to demonstrate the impact of your events.
• Evaluate new opportunities, such as a community-hosted meetup program and Fin Meetups at external events.

• 5+ years of events marketing experience at a technology company, preferably in a community-oriented role.
• Independent project driver who delights in organizing and executing with high attention to detail.
• A generalist who is willing to apply themselves to any area to ensure success, and enjoys converting ambiguous opportunities into clear impact.
• AI-first marketer who already uses AI wherever possible to help evolve their function.
• Strong stakeholder management skills, comfortable setting expectations and keeping teams on track.
• A clear and proactive communicator who can concisely craft messages to internal and external stakeholders, including presenting to leadership teams.
• Understand brand awareness metrics, and can demonstrate the impact of your events.
• You understand the AI market and the topics customer service and product leaders are interested in.
• Experience with Salesforce, Marketo and Intercom is a bonus.

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

Base salary and benefits details: The base salary range for candidates within the San Francisco Bay Area is $143,100 - $177,375. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

LI-Hybrid

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is an equal opportunity employer. Create a Job Alert. Interested in building your career at Intercom? Get future opportunities sent straight to your email.