Sales Navigator Core Jobs in Laurel
112 positions found — Page 2
Core Medical Group is seeking a travel Outpatient Physical Therapist for a travel job in Silver Spring, Maryland.
Job Description & Requirements
- Specialty: Physical Therapist
- Discipline: Therapy
- Start Date: 03/21/2026
- Duration: 13 weeks
- 40 hours per week
- Shift: 8 hours
- Employment Type: Travel
Client in MD seeking Physical Therapist: Outpatient/Clinic
for the following shift(s): Days
We are looking for a healthcare professional who is ready to provide exceptional patient care in this contract/travel role. Contract/travel assignments are typically 13 weeks, with potential to extend.
Help us continue our mission to connect people, improve lives, and give back to the community by joining the CoreMedical Group team. When you work with CoreMedical Group, we put you first and treat you like family, supporting you every step of the way.
CoreMedical Group is one of the largest healthcare staffing agencies in the country, with travel and contract positions located across the United States. Our recruiters will help you find the perfect job, whether it's across the country or across the street.
In addition to dedicated, personalized support from your recruiter, when you work with CoreMedical Group you'll receive:
/t
- Access to an extensive benefits package, including day 1 health, dental, and vision insurance, employer paid life insurance, a health reimbursement account, and more!/t
- Weekly paychecks with competitive pay packages/t
- Matching 401(k) benefits to help you save for retirement/t
- Licensure assistance and reimbursement to set you up for success on your contract/t
- Travel reimbursement and dedicated housing support while on assignment/t
- Referral cash bonuses when you connect us with other clinicians
CoreMedical Group also offers you a free, all-inclusive vacation each year as our way of saying "thank you" for your hard work. Join other healthcare professionals on the annual Club CoreMed retreat and you'll see why our contract and travel professionals come back to us year after year!
Your career is too valuable to tackle on your own. Let CoreMedical Group help you with your healthcare journey!
*Estimate of weekly payments is intended for informational purposes and includes hourly wages, as well as reimbursements for meal & incidental expenses, and housing expenses incurred on behalf of the Company. Any benefits (medical/dental/vision) are in addition to the weekly pay. Please speak with your Recruiter for additional details. Estimated payments are subject to change until formal offer of assignment is made and accepted.
Core Medical Group Job ID #1364382. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: PT
About Core Medical Group
CoreMedical Group is one of the largest healthcare staffing agencies in the country. We have jobs nationwide in travel nursing, travel allied health, interim, locum tenens, and permanent placements! Join the staffing agency with Club CoreMed, the best perk in the industry - an all inclusive paid trip to a tropical resort!
Benefits
- Weekly pay
- Holiday Pay
- Guaranteed Hours
- Continuing Education
- 401k retirement plan
- Pet insurance
- Company provided housing options
- Sick pay
- Wellness and fitness programs
- Mileage reimbursement
- Referral bonus
- Employee assistance programs
- Medical benefits
- Dental benefits
- Vision benefits
- Benefits start day 1
- License and certification reimbursement
- Life insurance
- Discount program
The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, \"to create the most enjoyable shopping experience possible for our Guests.\" Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager Position is a progression from the AIT position and therefore includes additional high level duties that are specific to that position, though the majority of job duties and responsibilities are shared.
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sales Generation and Guest Service
- Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest
- Eager and assertive to answer questions regarding the store and its merchandise
- Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
- Anticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experience
- Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team
- Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Remain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG)
- Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
- Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area
- Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity
- Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals
- Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.
- Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.
- Maintain and build good Guest relationships to develop a client based business
- Lead by example with a high level of showmanship, excellent customer service and attentiveness
- Recognize and communicate Guest Levels with the Team
- Passion to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates
- Coachable; consistently welcomes feedback from Manager to improve sales presentations
- Consistently perform leadership actions and maintain high standards, whether or not the Manager is present
- Plan sales goals with Store Manager
- Demonstrate ownership of store's sales performance (Sales, Average sale, Business builders, Denim)
- Passion for product education and showmanship to create results
Teammate Recruiting, Training and Development
- Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend
- Coach and create relationships through Guest Loyalty and Guest Preferred
- Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle's accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis
- Maintain a positive attitude at all times creating a positive floor culture
- Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders
- Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker
- Motivate Teammates to initiate and complete daily tasks set by Store Management
- Personal passion to demonstrate, coach, and influence results of denim showmanship and denim fit cards through Teammates and Guests
- Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in
- Execute actions from department calendars and track on the Weekly Delegation Worksheet
- Demonstrate leadership actions during segments
- Demonstrate how to get the Guest involved with product
- Be vocal and continuously update fellow leader and Team
- Responsible for asking for and remembering Guest names
- Ability to effectively understand and show the merchandise of both the Gals and Guys' sides to benefit the Team and Guests
- Partner with Store Manager to pick store's education focus and help delegate and implement focus all week
- Help execute all segments to support business goals.
- Assist Store Manager in Recruitment of all store staffing needs
- Understand how to explain pay and Buckle Benefits
- Responsible for keeping up to date with contact list and adding top talent on the team consistently
- Execution/training on Leadership playbook
- Accountability of all characteristic pieces
- SPG Teammate/leader training shifts
- Responsible for training and coaching with manager on all non-sales positions
- Assertive to execute actions with constantly changing sales focuses
- Ability to identify and follow through on all Teammate training needs
Visual Merchandise Management
- Own and influence product through zone ownership, exhibiting the ability to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind
- Ability to execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions
- Partner with Store Manager to delegate, demonstrate, and review all 4 zones
- Confirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability
- Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
- Give informational and influential store tours
- Ensure sales floor is consistently sized and new freight is appropriately displayed
- Exhibit ability to create changes to improve store's overall performance via Performance Tracker
- Ability to foresee and anticipate changes in product and act independently to improve overall visual results
- Responsible for visual standards on floor and backroom
Operations
- Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs
- Understand and utilize planner including completion of Opening and Closing Checklists
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Follow all Loss Prevention guidelines, including daily bag and purse checks
- Ability to execute and teach all Point of Sale (\"POS\") procedures
- Appropriately handle calls from Corporate Office
- Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates
- Understand and execute all policies regarding payments, returns, exchanges and Loss Prevention practices
- Ability to navigate and execute all tools on the home page
- Knowledge and ability to give guidance and feedback to all non-sales positions
- Complete all scheduled shifts and cover shifts when needed
- Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement
- Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns
- Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner
Are you interested in the research, development, design, analysis and testing of Position, Velocity, Attitude, and Timing (PVAT) systems like Global Navigation Satellite System (GNSS) receivers and navigation hardware and software?
Do you have a passion for problem solving and creative thinking while driving toward a common strategy?
If so, we're looking for someone like you to join our team at APL!
We are seeking an engineer or scientist to design, build, and analyze complex hardware-in-the-loop (HWIL or HIL) testbeds for evaluating critical defense systems, including GNSS receivers, integrated navigation systems, and external inputs such as IMU, air data sensors, and radar altimeters. You will collaborate with a team focused on requirements development, performance evaluations, and independent verification and validation of standalone and integrated navigation hardware under challenging signal conditions. If you have previous experience working with a HIL systems you'll be a great fit for this position!
As a member of the GNSS/Navigation Systems Engineering Section you will...
- Collaborate with a team of engineers to integrate, test and evaluate GNSS receiver and navigation hardware systems in APL test facilities, at field test sites, and external ground test facilities.
- Lead Systems Engineering technical tasks such as systems level analysis, trade studies, analysis of alternatives, proposals and conceptual development for current and future US military PVAT systems.
- Develop formal communications which are presented to project, program, and external sponsors as needed.
- Explore performance improvements through experimentation and prototyping.
- Collaboratively develop PVAT test plans and roadmaps, including the identification and development of capabilities needed to evaluate PVAT systems.
Qualifications
You meet our qualifications for the job if you...
- Have a B.S. in Electrical Engineering, Physics, Computer Engineering, Systems Engineering, or another related technical field
- Have 10 or more years of RF Engineering experience.
- Have RF hardware integration and evaluation experience, preferably in a HiL environment.
- Are familiar with one or more of the following: navigation principles, inertial navigation, aided navigation, Kalman filters, GNSS receivers.
- Familiar with one or more of: C/C++, MATLAB/Simulink, or real-time control software architectures.
- Have experience using RF test equipment such as spectrum analyzers, signal generators, waveform generators, oscilloscopes, signal analyzers, or RF recorders
- Have excellent interpersonal, written, and verbal communication skills, and demonstrated success while working within a team environment.
- Have experience leading technical teams.
- Have the ability to travel up to 20% of the time, as needed.
- Hold an active Interim Secret security clearance and can ultimately obtain a Top Secret level clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship.
About Us
Why Work at APL?
The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation’s most critical defense, security, space and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.
At APL, we celebrate our differences of perspectives and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL’s campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at
All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law. APL is committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact
The referenced pay range is based on JHU APL’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level with consideration for internal parity. For salaried employees scheduled to work less than 40 hours per week, annual salary will be prorated based on the number of hours worked. APL may offer bonuses or other forms of compensation per internal policy and/or contractual designation. Additional compensation may be provided in the form of a sign-on bonus, relocation benefits, locality allowance or discretionary payments for exceptional performance. APL provides eligible staff with a comprehensive benefits package including retirement plans, paid time off, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, education assistance, and training and development. Applications are accepted on a rolling basis.
Minimum Rate
$100,000 Annually
Maximum Rate
$245,000 Annually
About Us
Springside Infusion is a patient-focused infusion clinic dedicated to delivering high-quality care in a supportive environment. We specialize in providing a wide range of infusion therapies, with an emphasis on personalized care, timely access to treatment, and seamless communication with patients and referring providers.
Position Summary
We are seeking a dynamic and experienced Practice Operations Manager to join our growing team. This individual will be responsible for ensuring the effective day-to-day operation, maintaining high standards of patient care, and supporting the continued growth of our practice. This role requires sharp organizational and problem-solving skills, and a working understanding of both insurance and practice operations. The successful candidate is a hands-on thrives in a fast-paced environment and is deeply committed to an exceptional patient and provider experience.
Key Responsibilities
- Oversee clinic operations ensuring consistent delivery of high-quality, patient-centered care.
- Champion high levels of satisfaction among patients and referring providers by proactively addressing concerns, soliciting feedback, and driving continuous improvement.
- Support clinical and non-clinical staff to meet the needs of patients and the business, Ensure core operational processes and compliance standards are consistently followed; evaluate workflows and recommend improvements as appropriate.
- Manage facility-related issues as they arise, coordinating with vendors, landlords, and internal stakeholders to maintain safe and functional care environments.
- Partner with leadership to monitor and help manage expenses, balancing efficiency with appropriate coverage and care quality.
- Foster a positive, collaborative, and team-oriented work environment that supports engagement and retention.
- Serve as a point of escalation for patient and referring provider concerns, responding with professionalism, empathy, and a solutions-oriented approach.
- Collaborate cross-functionally with clinical, administrative, and billing teams to support seamless patient care and business operations.
- Travel between infusion center locations as needed to provide on-site support.
Required Qualifications
- Demonstrated experience in a patient-facing healthcare role, either as a manager or individual practitioner.
- Strong problem-solving skills with the ability to navigate ambiguity and make sound decisions in a fast-paced environment.
- Exceptional organizational skills, with the ability to prioritize effectively and manage multiple responsibilities simultaneously.
- Excellent communication and interpersonal skills, with a proven ability to collaborate with cross-functional stakeholders including clinical staff, administration, and referring providers.
- Proficiency in healthcare software systems and electronic health records (EHR/EMR).
- Ability to travel as needed within territory (no overnight travel required).
Preferred Qualifications
- Background in healthcare management, healthcare administration, or a related clinical field.
- Knowledge of healthcare insurance processes, including prior authorization, benefits verification, and payer relations.
- Experience in infusion therapy, specialty pharmacy, or a related ambulatory care setting.
- Familiarity with staffing models, budgeting, and operational metrics in a healthcare environment.
What We Offer
- Competitive compensation
- Health, dental, and vision benefits
- 401K matching
- Paid time off and holidays
- A collaborative and supportive team environment
- Opportunity to grow with a new and innovative infusion care provider
Location: Columbia, MD. This is a full-time, on-site opportunity with travel between locations within the territory.
Compensation: $70,000 - $90,000 DOE + 10% bonus eligibility
Springside Infusion believes that our impact is greater when our teams reflect the communities we serve. We are proud to be an equal opportunity employer and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.
Position Overview
Serve as a technical advisor to sales teams and clients by translating requirements into complete, accurate, and executable structured cabling solutions. This role bridges pre‑sales, estimating, and operations by delivering compliant designs, pricing, documentation, and effective project handoff for SCS RFPs.
Key Responsibilities
• Act as a technical advisor to account executives and clients throughout the pre‑sales and proposal lifecycle
• Conduct on‑site surveys to assess infrastructure, pathways, and constructability
• Perform detailed client needs analyses to define scope, assumptions, and solution requirements
• Generate accurate Bills of Materials (BOMs) and labor estimates within P&L constraints
• Develop comprehensive Statements of Work (SOWs) for Structured Cabling Systems (SCS) RFPs
• Define and document project assumptions, terms & conditions, and exclusions for proposals
• Review RFP documentation and prepare RFIs as required
• Design functional, code‑compliant solutions aligned with core product offerings and technical capabilities
• Provide technical support during scope reviews, pre‑bid meetings, and client presentations
• Participate in pre‑bid meetings and proposal strategy discussions
• Lead or participate in project kickoff meetings to transfer scope, risks, and execution details to operations
• Ensure design and estimate accuracy to support successful project execution and margin targets
Core Technical Skills
Ability to read and interpret:
• Cabling pull schedules
• Floor plans, ceiling plans, and riser diagrams
• Line diagrams and system schematics
Strong understanding of:
• Structured cabling installation methodologies
• Proper rack fabrication
• Copper and Fiber Cable Termination Standards
Additional competencies:
• Proven experience estimating large‑scale commercial cabling projects
• Proficiency in mathematics, statistics, and data analysis for cost modeling
• Expertise with analytical tools such as spreadsheets and database managers
• Strong ability to interpret technical specifications, drawings, and contract documents
Professional Skills
• Exceptional analytical skills with strong attention to detail
• Clear, concise technical and narrative report writing skills
• Strong written and verbal communication skills for client‑facing and internal collaboration
• Excellent time management with the ability to manage multiple deadlines
• Highly organized, self‑motivated, and effective at multitasking
• Strong troubleshooting and problem‑solving capabilities
Tools & Technology
Microsoft Office Suite:
• Excel (estimating, analysis, labor modeling)
• Word (SOWs, RFP responses, documentation)
• PowerPoint (technical and sales presentations)
Additional tools:
• Salesforce (document management and collaboration)
• Bluebeam (document markup and take‑offs)
Experience & Education
• 5+ years of experience in commercial structured cabling or low‑voltage environments (preferred)
• BICSI Technician Certification
• Demonstrated knowledge of end‑to‑end delivery of cabling installation projects
Physical Requirements
• Ability to stand and/or walk active job sites during surveys and pre‑construction activities
Growth & Development
This role offers hands‑on training and mentorship with experienced estimators and technical staff, with opportunities for advancement into a Senior Estimator (RCDD) role based on performance and experience.
Writes programs according to specifications provided.
Builds, deploys and maintains programs, Web Site pages and applications.
Develops and improves site navigation and applications.
Responsible for the design, development, and configuration of software systems to meet market and/or client requirements.
Updates, repairs, modifies, and expands existing computer programs.
Writes, tests, and maintains computer programs.
Develops code using Java, C#, HTML, Javascript, or other programming languages.
Responsible for design and development of Java code for a large-scale Federal IT Program.
Provides technical site maintenance and advice on moderately complex issues related to animation, search engine techniques, link integrity, navigation, browsers, graphics, and other technical web developments.
Prepares functional specifications from which programs will be written and then designs, codes, debugs, and documents programs.
Develops the requirements of a product from inception to conclusion.
Tests, debugs, and refines the software to produce the required product Designs user interfaces of interactive web applications including ADA 508, and cross browser compliance.
Maintains compliance with standards and conventions in developing programs.
Develops required specifications for simple to moderately complex programs or problems.
Conducts systems tests, monitors test results, and takes appropriate corrective action for the non-routine issues.
Creates coded unit tests and works with Testers/Information Assurance to address program and/or security findings.
Prepares required documentation, including block diagrams, logic flow charts and software program documentation.
Minimum Qualifications Bachelor’s Degree in Computer Science, Information Systems or a related field or equivalent relevant experience.
2+ years of experience with programming or web development activities.
Active Secret Clearance Ability to report to the client site in Annapolis Junction, MD (up to 3x a week) Other Job Specific Skills 2+ years of hands-on Java development experience.
Experience with J2EE or other Java frameworks (e.g.
Spring).
Experience using Java development tools (e.g.
Eclipse, JUnit, Git).
2 years of work experience with Web development technologies (HTML, JSP, etc.).
2+ years of Java development experience in order to build enterprise applications.
2+ years’ experience with using Java development tools (e.g.
Eclipse, JUnit, Git).
Ability to report to the client site in Annapolis, Junction, MD (up to 3x a week).
Experience in a large scale Federal IT Program.
Experience with SAFe Agile delivery framework.
#cjpost Bachelor’s Degree in Computer Science, Information Systems or a related field or equivalent relevant experience.
2+ years of experience with programming or web development activities.
2+ years of hands-on Java development experience.
2 years of work experience with Web development technologies (HTML, JSP, etc.).
2+ years of Java development experience in order to build enterprise applications.
2+ years’ experience with using Java development tools (e.g.
Eclipse, JUnit, Git).
Active Secret Clearance Ability to report to the client site in Annapolis Junction, MD (up to 3x a week)
Admissions Assistant
Location: Onsite in Columbia, MD
Type: Temporary Assignment
Our client in the Columbia, MD area is seeking a detail‑oriented Admissions Assistant to support their student services team during a busy period. This is a great opportunity for someone with financial aid and/or admissions experience who is passionate about helping students navigate the higher‑education process.
Key Responsibilities
- Assist students with financial aid inquiries, documentation, and application requirements.
- Review financial aid forms for accuracy and completeness.
- Support the processing of FAFSA documentation, award letters, and verification materials.
- Maintain accurate records in student information systems.
- Provide outstanding customer service to students, families, and internal departments.
- Assist with general administrative tasks as needed to support the financial aid office.
Qualifications
- Previous admissions and/or financial aid experience required (institutional, FAFSA, student accounts, or related).
- Strong interest in higher education and student support services.
- Excellent attention to detail and ability to work with sensitive information.
- Strong communication and customer service skills.
- Proficiency in Microsoft Office; experience with student information or financial aid systems a plus.
Why This Opportunity?
- Great way to gain or continue experience in higher education.
- Support a mission‑driven team that helps students achieve academic goals.
- Hands‑on exposure to financial aid processes and student support operations.
If you or someone you know would be a great fit, we’d love to hear from you!
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
About American Home Contractors
American Home Contractors is a fast-growing, industry-leading exterior remodeling company serving homeowners across the Mid-Atlantic. We specialize in roofing, siding, windows, doors, gutters, and premium solar solutions, including Tesla Solar Roof installations.
With thousands of 5-star reviews and operations across multiple states, our mission is simple: to install peace of mind for every homeowner we serve.
Position Overview
We are seeking a hands-on Call Center Manager to lead and support our Customer Service Representative (CSR) team across two office locations.
This role is ideal for a leader who enjoys staying connected to day-to-day operations while also developing people, improving processes, and driving performance. The Call Center Manager will balance active involvement on the phones, while coaching, performance management, and cross-functional collaboration.
This is a 100% in-office position, based out of either Fulton, MD or Chantilly, VA, with time spent in both offices.
Our Call Center Environment
- High-volume inbound and outbound call activity
- CSRs average 100–150 outbound calls per day
- Inbound calls are answered promptly, with a strong focus on customer experience
- Real-time scheduling adjustments and dispatch coordination occur throughout the day
- CRM accuracy directly impacts field productivity and revenue
- The CSR team supports multiple business lines: Tune-Up Program, Retail exterior replacements, Solar Roofing, and Solar Panels
What You’ll Do
- Lead, coach, and support a team of CSRs
- Stay engaged with daily call activity and assist with inbound or outbound calls as needed
- Monitor call performance, outbound productivity, and appointment-setting metrics
- Provide real-time coaching and feedback to help CSRs improve call quality and confidence
- Support accurate scheduling, dispatching, and same-day adjustments
- Partner with Marketing, Sales, and Operations to ensure lead flow and staffing are aligned
- Review dashboards and reports to track performance and identify opportunities
- Conduct 1:1s, performance reviews, and coaching conversations
- Participate in hiring, onboarding, and team development
- Ensure CRM (Zoho) data is accurate and consistently maintained
- Help refine workflows, scripts, and standard operating procedures
- Assist with resolving escalated customer issues professionally and efficiently
- Model company core values: Integrity, Hard Work, and Service
What Success Looks Like
- Strong, consistent call performance across the team
- High-quality appointments that align with business goals
- Reliable CRM data that supports marketing and operations
- Engaged, supported CSRs who understand expectations
- Smooth coordination with field teams and minimal scheduling disruptions
- Positive customer feedback and effective resolution of concerns
What We’re Looking For
- 3+ years of experience leading or supervising teams in a call center or high-volume customer service environment
- Comfort managing both inbound and outbound call activity
- A leadership style that combines coaching, accountability, and approachability
- Strong attention to detail and respect for accurate data and processes
- Experience using CRM systems and call center tools
- Ability to thrive in a fast-paced, collaborative environment
- Willingness to work fully in-office and spend time at both office locations
Preferred Experience
- Background in home services, construction, trades, or appointment-based sales
- Familiarity with Zoho CRM, RingCentral, Podium, or similar tools
- Experience working closely with marketing or lead generation teams
Why This Role Is Unique
This position offers the opportunity to lead a close-knit team, stay connected to the work, and play a meaningful role in shaping how customers experience our brand. It’s well-suited for a leader who enjoys being visible, accessible, and involved, while still driving performance and growth.
Our client - the Mayberg Foundation - is a private family foundation dedicated to investing in organizations and initiatives with bold ideas that inspire, educate, and strengthen Jewish community locally, nationally, and globally. Due to continuing program growth, they are expanding their leadership team and hiring a Director of Operations to oversee the Foundation’s internal operations and ensure alignment across key functional areas, including finance, HR, IT, facilities, and compliance.
Guided by a strong sense of mission to play a critical strategic and coordinating role that will impact the direction and generational longevity of the Foundation and its grantmaking mission, the Director of Operations will leverage a team of trusted consultants and internal staff while focusing on systems, supervision, and alignment. You will delegate effectively, use existing resources wisely, and drive continuous improvement and cross- functional coordination. As a leader in a mission driven organization, you will also integrate the vision and values of the Foundation into decision making and contribute to a culture that reflects and advances the Foundation’s commitment to proliferating Jewish wisdom and values. This position reports to the Executive Director.
This is a full-time, in-office position offering a competitive salary and excellent benefits, including 100% employer-paid medical for the employee and a 401K with up to 10% employer contribution.
Key Responsibilities:
Operations Leadership
- Serve as a strategic partner to the Executive Director and Director of Strategic Grantmaking, ensuring cohesive coordination across all operational functions in support of the Foundation’s mission
- Lead operational planning and support for Board meetings, staff retreats, and major organizational events ensuring these are aligned with and advance the Foundation’s vision
- Model and uphold the Foundation’s values, professionalism, and commitment to its mission in all internal and external activities, processes, and policies
- Perform other duties as needed in support of the Foundation’s operational success and its broader purpose.
Business Operations and Systems
- Provide strategic oversight and quality control, including identify opportunities for improvements, for core operational functions, including finance, human resources, grant administration and technology, ensuring alignment with organizational goals, mission and compliance standards
- Supervise and collaborate with Foundation staff and partners (e.g. Accountant, HR Consultant, IT Vendors) and manage relationships in ways that reflect the Foundation’s values and commitment to mission-driven work
- Oversee budgeting, forecasting, financial reporting, and audits in collaboration with finance partners; supervise compliance with nonprofit accounting standards and financial policies, including IRS regulations; present financial reports for internal use and Board review that support strategic decisions aligned with the Foundation’s mission
- Support effective recruitment, onboarding, performance management, and staff development efforts in partnership with HR consultant; promote a positive, mission-driven and inclusive workplace culture
- Ensure accurate payroll, benefits administration, employee records, and compliance with employment laws and internal HR policies
- Direct the maintenance and security of technology systems and data platforms (e.g. CRM, grant management, file storage); coordinate with IT partners on troubleshooting, upgrades, and cybersecurity
- Oversee grant administration workflows by aligning program, finance, and administrative processes- track signed agreements, coordinate disbursements, and supervise calendars for key deadlines and compliance documentation in ways that align appropriate with the culture of the Foundation and its grantee-clients
Office & Facilities Management
- Provide strategic oversight of the office and facilities operations, ensuring high standards for cleanliness, safety, functionality, hospitality, and an environment that reflects the Foundation’s values.
- Supervise and support the Office Manager in the day-to-day administration of the Foundation’s physical office including office maintenance, vendor coordination, and share space management, and serve as a backup or point of escalation when needed to ensure continuity of operations
- Oversee office infrastructure and equipment, partnering with IT consultants to ensure systems are current, secure, fully functional and supportive of the Foundation’s core work and staff needs
- Maintain, ensure, and implement office procedures, safety protocols, emergency response plans, and up-to-date physical security systems
- Oversee logistics and quality control for internal and vendor-supported events, supervising event staff as appropriate and ensuring cultural and mission focused details are addressed
Compliance & Risk Management
- Monitor and manage organizational compliance requirements, including IRS filings, state registrations, and charitable filings in service of the Foundation’s integrity and accountability
- Maintain lay governance documents such as bylaws, meeting minutes, and board policies
- Coordinate annual compliance processes, including D&O insurance renewals
- Support risk mitigation efforts across all operational areas, identifying and addressing potential vulnerabilities
- Ensure adherence to document retention, archiving protocols, and internal control policies
Qualifications
- BA/BS required; Master’s degree preferred
- Experience and familiarity with Jewish communal organizations
- Minimum 7-10 years of relevant professional experience
- Working knowledge of finance, budgeting, and accounting practices
- Experience overseeing HR functions, including compliance, the employee experience, and policy development.
- Exceptional organizational and project management skills; ability to manage multiple priorities and meet deadlines
- Excellent interpersonal and communication skills, with the ability to work collaboratively across departments and with external partners
- Discretion and sound judgement in handling confidential and sensitive matters
- Detail oriented, proactive, and resourceful, with a continuous improvement mindset
- Proficiency in the use of professional technology including MS Office Suite (Word, Excel, PowerPoint, and Outlook). Professional familiarity/experience with social media.
About Covista
Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
For more information, visit and follow us on LinkedIn, Instagram and YouTube.
The Quality Assurance (QA)Learning Experience Designer actively engages in the review, design, development, and implementation of learning products (e.g., academic programs and courses, short courses, micro-credentials), working closely with strategic partners and vendors; this includes the quality review of new learning content, as well as the search for suitable existing learning content within Covista's owned content repositories and learning content management systems.
The QA Learning Experience Designer has a working knowledge of digital learning product design and development theories, processes, best practices, and trends, integrating that knowledge to enhance the student learning experience by leveraging contemporary learning design principles, applying flexible approaches, and driving strategic innovation to anticipate, meet, and exceed partner needs.
TheQA Learning Experience Designer manages multiple reviews during different stages of development, each with varying requirements and milestones. The QA Learning Experience Designer works with a range of internal and external academic experts, product development staff, vendors, and institutional representatives to ensure adherence to quality standards,product design decisions, business requirements, and academic expectations.
- Ensures the learning content developed for online/hybrid course delivery is of the highest quality possible and supports student mastery of learning outcomes.
- Ensures learning content adheres to quality standards, program/product design decisions, business requirements, and academic expectations; ensures that relevant internal and partner reviews occur and that feedback/required changes are incorporated.
- Works closely with curriculum authors and subject matter experts to review content, storyboards, and related instructional elements for incorporation into the courses.
- Actively engages in the learning content creation review for multiple delivery contexts, including course-based, competency-based, self-paced, micro-learning and other such contexts to align with partner institution strategies.
- Coordinates and/or participates in program design and development meetings as needed to address marketing research and analysis, regulatory issues, industry trends, competitive landscape, unique differentiators, relevant data, instructional framework options, and core themes and topics for product development.
- Works collaboratively with subject matter experts, academic and business representatives, marketing professionals, educational media specialists, and shared services staff to designreview, develop, and implement learning solutions.
- Actively engages in the learning content creation review for multiple delivery contexts, including course-based, competency-based, self-paced, micro-learning and other such contexts to align with partner institution strategies.
- Coordinates and/or participates in program design and development meetings as needed to address marketing research and analysis, regulatory issues, industry trends, competitive landscape, unique differentiators, relevant data, instructional framework options, and core themes and topics for product development.
- Works collaboratively with subject matter experts, academic and business representatives, marketing professionals, educational media specialists, and shared services staff to designreview, develop, and implement learning solutions.
- Works with little or no supervision on all assigned learning products at the course and program levels.
- Works collaboratively with others to establish project management plans that ensure product review dates are met and ensure appropriate resourcing of all projects; ensures members of the project team are familiar with program design and development design philosophy and project management plans.
- Maintains a working knowledge of learning experience design, online learning, instructional design and technology, adult learning theory, and andragogy/pedagogy to support program and course development.
- Applies research skills to assess current and prospective technologies and innovative products to enhance the student experience in the online classroom.
- Reviews or selects learning resources in collaboration with the academic team, ensuring adherence to business and regulatory requirements, DLS and institution strategies, and works collaboratively with shared services staff to ensure availability of learning resources.
- Designs learner experiences for the integration of text, graphics, animations, videos, and interactions for these offerings; ensures materials follow development objectives/outcomes and exhibit best practices for visual and interaction display to support learning.
- Ensures project timelines are met and deliverables meet quality expectations of the institution.
- Collaborates with key stakeholders to create instructional material in a visually dynamic, engaging, and interactive format, while offering suggestions to enhance student engagement and learning.
- Adapts to rapidly changing project timelines and deliverables.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Master's Degree Required
- PhD Preferred
- Three (3) plus years of learning experience design work, with specific experience in conceptualizing, designing, and creating learning experiences for adult learners a plus.
- Experience working with third-party vendors and independent contractors.
- Experience managing budgets and ensuring adherence to budget limitations.
- Experience working with higher education professionals.
- Expertise in at least one of the following: instructional design, instructional technology, contemporary theories and methods of learning experience creation, learning management systems, learning content management systems, application of technological innovations to enhance learning and mastery of outcomes.
- Experience developing with tools such as Adobe Captivate and Articulate Storyline/Studio a plus.
- Successful experience in relationship management across a range of partners.
- Be able to evaluate vendor, contractor, and SME contributions to ensure all learning products meet and/or exceed Covista standards of excellence.
- Be a skilled communicator and collaborator, able to handle criticism, actively participate in design meetings, and deliver highly engaging learning assets.
- Possess a working knowledge of contemporary and innovative principles of instructional design, curriculum development, and educational technology.
- Possess solid written and verbal communication skills.
- Have strong knowledge of Microsoft Office suite.
- Be committed to results and consistently demonstrate accountability in all areas of responsibility.
- Possess strong organizational skills and have a history of positive results achieved collaboratively.
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61,720.78 and $108,334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Covista's Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit: are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
