Sales Jobs in Pompton Plains

We are living our Purpose To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose guides everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals.

Job Summary: To effectively direct and supervise all functions and activities of the Produce Department and its Associates to achieve the Department's goals (i.e. sales, profit, Customer Experience, and Associate Engagement) in accordance with our Purpose and Service Priorities under the direction of the General Store Manager.

Minimum Required Qualifications: The minimum required qualifications for this position include, but are not limited to, the following:

• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to perform basic computer functions.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 60 lbs.
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to work in varying temperatures.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.
• Ability to climb a ladder to retrieve items from overhead racking and storage areas.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.
• Ability to engage and lead Associates to achieve department goals.

Essential Job Functions: Performance of the essential functions of this position requires the Associate to possess the minimum qualifications listed above and to perform these functions in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency). These essential functions include, but are not limited to, the following:

Safety (Food Safety & Compliance)

• Perform all duties in accordance with all Company policies and programs, and all Local, State, and Federal laws and regulations, including all environmental, health, safety and security policies, programs, laws and regulations.
• Perform all duties in accordance with HAACP and Food Handling procedures.
• Perform all duties in accordance with the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
• Maintain a clean, neat, organized and safe work environment in accordance with Department QA standards.
• Clearly communicate and consistently enforce department and Company safety policies and procedures.
• Observe all safety regulations when operating equipment and utilize Personal Protective Equipment.
• Supervise the proper use of all equipment by Associates, including Personal Protective Equipment.
• Understand and adhere to all procedures in emergency situations.
• Use and maintain equipment in good working order; immediately advise Store Management of any maintenance or equipment problems.
• Ensure that Associates operating power equipment (balers, hi-lo's, power jacks, slicing machines, etc.) are 18 years of age or older.
• Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 60 lbs.
• Unload trucks and transport merchandise to Produce Department that weights 25 lbs., and that occasionally weights 60 lbs.
• Maintain all temperature logs and production sheets.
• Set up and maintains a proper cleaning maintenance schedule of entire department.
• Successfully complete training to receive and maintain a Company recognized Food Safety Certification.

Friendliness (Customer Experience & Associate Engagement)

• Greet all Customers and provide them with prompt, courteous service and assistance.
• Promote the sale of any current charitable promotions to Customers (i.e. Partners in Caring, Check Out Hunger).
• Assist with the onboarding of new department Associates, including interviewing, selection and training, in accordance with Company policies and procedures and all Local, State, and Federal labor laws and regulations.
• Provide continual training, developmental action planning, and meaningful feedback on job performance to Associates.
• Maintain an open line of communication and work cooperatively with all business partners.
• Lead Associates to work cooperatively while encouraging enthusiasm, loyalty, and creativity.
• Sample new items and seasonal favorites to stimulate Customer interest and demand.
• Encourage and recognize Associates to provide a positive Customer Experience.

Presentation (Personal & Department Conditions)

• Portray a professional appearance and be a positive role model for all Associates in the department in accordance with the Company Dress Code Policy.
• Ensure Unit Price Labels (tags) for all items are maintained and are current.
• Monitor Produce storage area for cleanliness, neatness and preparation for next shift (i.e. making bale, reclamation, plastic, pallets).
• Ensure all merchandise is fully stocked and rotated in display cases, shelves and other applicable displays according to tag allocation and department standards.
• Ensure all product is blocked and faced in accordance with Company policy or as assigned.
• Ensure that featured sale merchandise is signed in accordance with Company and regulatory standards.
• Understand and adhere to all Country of Origin Label (C.O.O.L.) regulations for all products in the Produce Department.

Efficiency (Department Operations & Regulatory Compliance)

• Understand and utilize all required applications and current technology as relates to Produce Operations.
• Verify accuracy of invoices to actual product received.
• Ensure all reports and records are accurate, complete and retained in accordance with Company policy.
• Ensure the quality of all product received and secure properly in appropriate storage areas.
• Ensure the accuracy of item pricing, item locator and shelf allocation.
• Ensure reclamation or return-to-stock product procedures are followed in accordance with Company policy.
• Ensure in-store pricing procedures and in-store transfers are followed in accordance with Company policy.
• Understand and adhere to Local, State and Federal regulations as relates to Produce Operations.
• Understand the impact of department financials and how to adjust department operations to ensure goals are achieved.
• Understand and adhere to Company shrink guidelines as relates to Produce Operations.
• Clearly communicate and consistently enforce department and Company policies and procedures.
• Maintain proper staffing to meet projected sales and Customer Experience needs.
• Complete all applicable department training programs.
• Maintain punctual and regular attendance and work overtime as assigned.
• Perform all duties in accordance with all Local, State, and Federal Department of Labor Minor Regulations for any Associates under 18 years of age.
• Assist as needed in preparation of food products, catering, and special orders.
• Perform other duties as assigned.

Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.

Company Description

Chemspire Ingredients specializes in the distribution of cosmetic ingredients to the personal care industry. The company represents Symrise, a global leader in the manufacturing of flavors, fragrances, and cosmetic ingredients. With a focus on premium-quality products and innovative solutions, Chemspire Ingredients supports its clients in creating exceptional personal care products. Located in Boonton, NJ, the company maintains a strong reputation for excellence and industry expertise.

S-M Industries a sister business run by Dawn Mahon seeks to expand it's sales team. The optimal candidate will have prior experience in selling commodity chemicals to personal care, food as well as industrial chemical markets

The combination of Chemspire and S-M Industries will offer customers a full suite of chemical solutions ranging from commodity to specialty chemicals!

This individual will report into the S-M Industries commodity business unit.

Role Description

This is a full-time hybrid role for a Chemical Sales Representative, located in Boonton, NJ. The position involves building and maintaining relationships with clients, identifying potential customers, providing technical product knowledge, and promoting the sale of commodity chemical ingredients. The role also includes maintaining product portfolios, preparing sales reports, and achieving established sales and business development targets.

Qualifications

• Proven sales skills including client relationship development, negotiation, and achieving sales goals
• Strong knowledge of chemical and/or cosmetic ingredients
• Ability to conduct market research, analyze trends, and identify business opportunities
• Excellent communication, presentation, and interpersonal skills
• Time management and organizational skills, with the ability to prioritize and manage multiple tasks effectively
• Bachelor's degree in Chemistry, Business, Marketing, or a related field is preferred
• Experience in the chemical, cosmetic, or personal care industry is a plus
• Experience with CRM systems
• Individuals must be able to prove prior sales successes!

Our client, a well-established leader in industrial manufacturing solutions, is seeking a Technical Sales Representative with strong cutting tool and metal cutting experience to drive growth across distribution channels and end-user accounts.

This role is ideal for a sales professional with hands-on chip making knowledge who understands machining processes at a technical level and can confidently consult with manufacturing engineers, machinists, production managers, and procurement teams.

Position Overview:

The Technical Sales Representative will be responsible for growing revenue within an assigned territory by promoting high-performance cutting tools, carbide inserts, indexable tooling, solid carbide end mills, drills, reamers, and metal removal solutions. The successful candidate will combine industrial sales expertise with a deep understanding of CNC machining, feeds and speeds optimization, tool geometry, carbide grades, coatings, and metal cutting applications.

This is a consultative, solution-based sales role focused on supporting both industrial distributors and end-user manufacturing facilities, including job shops, production machining environments, and OEM manufacturers.

Key Responsibilities:

• Drive territory sales growth of cutting tools and metal cutting solutions through both distribution partners and direct end users
• Provide technical application support on CNC milling, turning, drilling, and chip making operations
• Advise customers on proper feeds and speeds, tooling geometry selection, carbide grades, coatings, tool life optimization, and cycle time reduction
• Conduct onsite visits to evaluate machining processes and recommend productivity improvements
• Collaborate with manufacturing engineers and machinists to improve surface finish, tool performance, and cost per part
• Develop strong relationships with industrial distributors while expanding penetration within end-user accounts
• Identify opportunities for process improvement, tooling standardization, and metal removal efficiency
• Support new product introductions and promote advanced tooling technologies

Qualifications:

• Proven experience in cutting tool sales, industrial tooling sales, or metalworking sales
• Strong technical understanding of chip making processes, CNC machining, feeds and speeds calculations, tool geometry, and carbide grades
• Experience calling on industrial distribution networks and end-user manufacturing accounts
• Knowledge of metal removal applications including milling, turning, drilling, tapping, and boring
• Ability to communicate effectively with machinists, programmers, production supervisors, and engineering teams
• Demonstrated success in territory management, account development, and consultative technical sales

What We’re Looking For:

We are seeking a driven sales professional who can bridge the gap between technical machining knowledge and revenue growth. The ideal candidate understands how cutting tool performance impacts throughput, scrap reduction, machine utilization, and overall manufacturing productivity.

If you have a background in industrial sales, machining, metal cutting, carbide tooling, or CNC applications engineering and are ready to leverage that expertise into a high-impact technical sales role, we want to hear from you.

Pharmaceutical Hybrid Account Manager - Women’s Health

Are you Passionate about Women’s Health? Be part of a Hybrid Account Manager Team promoting Women's Health products.

ImpactBio continues to partner with Exeltis Pharmaceuticals to bring innovative solutions where there is a need for strategic account coverage. In this role, you will act as the primary customer contact within an assigned territory by creating demand and executing sales & marketing strategies in the promotion of key products in Exeltis’ Women’s Healthcare portfolio. You’ll be calling on OB/GYN’s and Family Practice accounts. The Hybrid Account Manager will spend much of their time utilizing virtual (phone-based) interactions while also spending one-week a month in the field making in–person calls on Super Target accounts.

We’re looking for Experienced Hybrid Account Managers who have successful pharmaceutical/biopharma virtual and field-based selling experience, flexibility to travel, possess strong communication skills and a results-driven mindset with proven sales ability. This Full-Time Position with ImpactBio offers an exciting, team-oriented environment where you can grow and excel.

Go to View Openings & Apply Here to view the job and apply.

Key Responsibilities

• Promote the Client product via calls and virtual meetings with prescribers and their staff.
• Utilizes knowledge, critical thinking, and dialogue skills to deliver meaningful customer experiences that result in satisfaction and loyalty.
• Anticipates, identifies, and appropriately addresses HCP and account objections, questions, and concerns, utilizing all appropriate resources and information, providing timely and effective solutions.
• Host virtual meetings to educate accounts on product usage and patient profiles.
• Meet or exceed daily and monthly call targets while efficiently managing administrative tasks.
• Maintain detailed records in the CRM system per company policy.
• Remain compliant with all company & FDA regulations and policies while carrying out responsibilities.
• Plans and schedules meetings and lunch programs at accounts for the week deployed in the field.
• Travels to Super Target accounts to educate on product usage and patient profiles.
• Meet or exceed sales target goals for territory.

What We Offer

• Competitive compensation commensurate with experience.
• Comprehensive Medical, Dental & Vision coverage
• Mileage reimbursement when traveling
• 401K plan with company match to support your future
• Corporate credit card
• Paid time off and holidays to help you recharge
• Training, mentorship, and career development opportunities.
• Bonus Program paid quarterly.
• Growth Opportunities: Join a team dedicated to professional success and meaningful impact.

Qualifications

• Bachelor’s degree.
• Minimum of 2 years of pharmaceutical/biopharma phone-based sales experience.
• Self-starter with the ability to work independently and adapt quickly.
• Women’s Health sales experience is plus.
• Strong digital communication and CRM proficiency.
• Excellent interpersonal, listening, and presentation skills.
• Organized, self-motivated, and able to manage a remote territory effectively.
• Proven track record of meeting or exceeding sales targets.
• Skilled in using phone and video technologies to build relationships.
• Ability for overnight travel one week per month to manage Super Targets in territory and / or attend conferences.
• Must possess a valid driver's license and maintain an acceptable driving record.

About Exeltis

Exeltis is an independent, family-owned women’s healthcare company passionately committed to serving patients, making a contribution to society and caring for the wellbeing of our employees. As a company, we offer an innovative portfolio, delivering unique solutions to real problems in women’s health. Our vision is of a world where women are empowered to lead their healthiest lives. By supporting women’s health at every stage of life, from fertility, healthy pregnancies, and contraception to menopause.

About ImpactBio

At ImpactBio, we launch and scale teams differently—and it shows. We’re trusted by top life sciences companies and known for our dedication to clients, employees, healthcare providers, and patients alike. Join us and be part of something that makes a real impact.

The annual base salary for this position ranges from $80 - $85k. The base salary range represents the anticipated low and high of the ImpactBio range for this position. Actual salary will vary based on various factors such as the geography, candidate’s qualifications, skills, competencies, and proficiency for the role.

Apply now:

View Openings & Apply Here

ImpactBio is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered.

Company Description

Chemspire Ingredients specializes in distributing high-quality cosmetic ingredients to the personal care industry. As a trusted partner, Chemspire Ingredients represents Symrise, a globally recognized multi-billion-dollar manufacturer of flavors, fragrances, and cosmetic ingredients. Our company is dedicated to providing innovative solutions and exceptional service. We serve a diverse clientele with a focus on quality and technical excellence.

Role Description

This is a full-time hybrid role for a Technical Sales Representative specializing in cosmetic ingredients. Based in Boonton, NJ, the role allows a combination of on-site customer meetings and periodic work-from-home flexibility. Key day-to-day tasks include developing customer relationships, identifying client needs, delivering technical presentations, and promoting effective sales strategies. Additionally, the position involves offering technical guidance, staying current on industry trends, and collaborating with team members to meet client expectations and company goals. Position will focused on selling to tri state personal care customers. In addition travel to Midwest, Texas and California may also be required.

Qualifications

• Proficiency in Technical Sales and Sales with a strong understanding of the cosmetic ingredients market
• Experience in Customer Service and fostering client relationships
• Excellent Communication skills, both verbal and written
• Ability to provide product Training and create impactful presentations
• Strong problem-solving skills and a results-oriented mindset
• Bachelor's degree in Chemistry, Biology, Business, or a related field is preferred
• Prior experience in the cosmetics or personal care industry is advantageous

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

The Senior Product Manager, Cardiac Assist (SPM-CA) reports to the Global Group Marketing Manager and plays a pivotal role in driving financial success of the assigned segments and regions. This position is directly accountable for developing and executing marketing strategies and business plans that deliver sales and profit objectives for the Cardiac Assist portfolio. The SPM-CA actively leads cross-functional initiatives to maximize cross-selling, generate new business opportunities, and ensure achievement of annual order intake, net sales, and gross profit targets. By collaborating closely with cross-functional business partners and executive leadership, this role ensures commercial strategies are developed and executed effectively and all sales and service functions are fully aligned to meet and exceed the Company's financial goals.

Job Responsibilities and Essential Duties

• 
  
• Responsible for the segment strategy.
  
• Responsible for the commercialization of new and existing products within their respective portfolio as well as any third party products related to the specific product line.
  
• In close cooperation with commercialization activities, enable sales and align local marketing strategies with global commercial operations and business area defined strategy.
  
• Monitor competitors and market activities and prepare adequate analysis and reports and prepare the market view.
  
• Monitor, analyze and evaluate market trends and competitor's activities to identify market opportunities in cooperation with the related product line referents.
  
• Adjust the marketing strategy and plans to meet changing market and competitive conditions.
  
• Enable, support and maximize sales functions to grow market share in selecting potential customers of the assigned business and respective product area, which includes supporting the Inside Sales Team.
  
• Support sales functions through customer visits - including product and business presentations to current and target customers.
  
• Collaborate with commercialization function to share voice of customer (VOC) feedback and report/inform market requirements, important trends and competitive information.
  
• Support sales and distributors at customer meetings, exhibitions, seminars, and conferences. Including: product support, trials, demonstrations, and presentations.
  
• Per assigned product category and region, analyze sales volumes to identify initiatives to enhance sales capacity and sales effectiveness via sales tools, improved training content, as well as specific initiatives such as promotional campaigns, Group Purchasing Organization (GPO) group buys/promotions, and special payment incentive for fast sales (SPIFFS) programs.
  
• Sales and operating forecast for assigned segment, product line and region.
  
• Develop, manage and update market plans and market status for each assigned segment, product category and region.
  
• Assist in relevant initiatives to deploy specific marketing and training activities.
  
• Coordinate projects with after sales and be responsible for the project brief handover from the markets.
  
• Develop, manage and create market plans for each assigned strategic partnerships
  
• Support Corporate Accounts and Sales on the assigned product line strategy for GPO/IDN and Strategic Accounts. Define RFP segment strategy, attending business reviews
  
• Map and network with experts within the industry, GPO/IDN Advisory boards
  
• Mentoring and guiding lesser tenured Product Managers
  

Minimum Requirements

• 
  
• Bachelor Degree in Business or relevant field, or an equivalent combination of education and work experience.
  
• A minimum of 12 years' experience in the medical device industry, which includes marketing management in the assigned product line.
  
• Solid background and experience in the relevant business in the US market.
  

Required Knowledge, Skills and Abilities

• 
  
• Developed ability to present and sell products and services in the business to business area.
  
• Exceptional verbal and written skills - Communicate technical information/details to end customers/sales companies in a straightforward and understandable way.
  
• Must be able to communicate benefits of Getinge capacity being a total solution provider (for instance: products and services benefits to end customers.)
  
• Experience in product management in medical device capital equipment and service products.
  
• Strong business acumen - Implement and follow through on sales and marketing strategies in the selected product category and regions.
  
• Ability to influence, and communicate to and with people at all levels in an organization.
  
• Proven organizational skills and result oriented.
  
• Proficient with Microsoft Office applications; familiarity with information technology concepts, integrated business systems and Windows operating system.
  

This is a job that can be worked remotely

Estimated travel up to 30%

Pay Rate: $175,000 - $195,000 + bonus targeted at 25% (depending on overall company performance)

#LI-BS1

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• 
  
• Health, Dental, and Vision insurance benefits
  
• 401k plan with company match
  
• Paid Time Off
  
• Wellness initiative & Health Assistance Resources
  
• Life Insurance
  
• Short and Long Term Disability Benefits
  
• Health and Dependent Care Flexible Spending Accounts
  
• Commuter Benefits
  
• Parental and Caregiver Leave
  
• Tuition Reimbursement
  

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

The Customer Service Supervisor is responsible for supervising the service department employees and processes at assigned branch locations, this includes responsibility for executing standard processes to provide a seamless customer experience through the service coordination function. This role will hold responsibility for exercising independent judgment in the direct supervision of Service Technicians and Customer Service Representatives. Is responsible for influencing customer satisfaction with service by continuously improving branch efforts of service lead-time, first time completion rate, average days to complete service, and service CES metrics. Is the primary expert used in resolving escalated field service concerns and in proactive education and training for both customers and the internal team members. Has heavy contact with customers, contractors, installers, vendors, sales reps, and all other internal departments in the coordination of service activities. Responsible for assisting in the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. This is an onsite position that works at the Parsippany NJ office Monday - Friday.

The targeted pay range for this role is $75,000 - $90,000. The total compensation package for this position also includes applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan with company match, tuition assistance, 9 paid holidays, 20 paid vacation days, and much more.

Responsibilities/Accountabilities include the following but are not limited to:

• Ability to manage and support multiple teams/functions, including union and non-union team members.
• Responsible for the direct supervision of service department team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, attendance, performance, professional issues and payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group.
• Coach and mentor team while setting clear and timely expectations to ensure performance metrics and behaviors are met.
• Conducts regular one on one conversations as well as mid-year and year end performance evaluations to promote ongoing professional growth and development.
• Exhibits excellent verbal and written communications skills, organizational skills with attention to detail and the ability to provide support and develop team members to handle escalated issues professionally.
• Assists in the development and implementation of processes that ensure consistent and professional product service to all our customers that is both an effective remedy to customer concerns and an efficient use of internal resources.
• Responsible for the identification, development and implementation of programs, policies and procedures which support total customer satisfaction, both internally and externally, where applicable in relation to this position. Identifies opportunities to update and improve customer experience procedures and makes recommendations to leadership.
• Establish and maintain a working knowledge of products, systems, processes, and resources to support a team of assigned customer experience representatives to ensure compliance with company guidelines and quality of service.
• Analyzes data to help determine potential future business needs.
• Provides input and may prepare initial budgetary proposals for assigned cost centers
• Demonstrates the ability to collect data, prepare reports and documents such as summaries and responses to frequently asked questions or concerns. Creates executable plans based on findings.
• Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease.
• Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers. This includes initiating and supporting continuous improvement efforts throughout all areas of responsibility.
• Utilizes technologies relevant to creating logistical efficiency and continually searches for new ways to utilize technology in process improvement.
• Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization.
• May serve as key member for company's Safety Program. Participate and facilitate meetings, design policies and procedures, enforce safety policies and procedures, conduct safety audit tours, provide accident analysis and trends, accident statistics and reports.
• Ensures proper credit is received from Pella Corporation and outside vendors for all warranty items.
• Manages a fleet of company service vehicles and their equipment.
• Responsible for managing all service parts, which includes maintaining the appropriate levels of service stock inventory.

Additional responsibilities:

• Daily timecard review, allocations and timely approval for hourly team members.
• Inputting of daily metrics.
• Inputting and communicating weekly/monthly metrics. This will require some metrics to be shared with other departments.
• Performing quarterly performance reviews with the team.
• Preparation of PowerPoint slides and presenting them at quarterly team meetings.
• Approving invoices in a timely manner.
• Approving expense reports.
• Ordering technician’s uniforms bi-annually.
• Managing the phone system to skill employees, monitoring CSR calls for quality assurance and shutting down the phones for holidays.
• Daily monitoring of pick tickets and dispatcher console route for efficiency, accuracy and last-minute changes.
• Blocking Salesforce dispatcher console calendars for time off requests and adding load time and holiday blocks.
• Monitoring and enforcing any active recalls on product.
• Scheduling opportunities for ongoing training opportunities for the service team members.
• Resolving customer escalations.
• Overseeing and enforcing quality alerts.
• Documenting notable behaviors of team members.

Skills/Knowledge:

• Must be able to develop a high-level understanding of all Pella products and their applications.
• Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business.
• Demonstrates open communication and the ability to always maintain professionalism.
• Works collaboratively and creates a sense of trust and reliability with internal team and customers.
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available.
• Seeks out internal experts and utilizes their knowledge.
• Supports change and innovation within organization.
• Focused on details and follow through.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Bachelor’s degree from four-year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Previous experience in a supervisory role required.

Language and Communication Skills

Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to resolve conflict in the best interests of the business and our customers. Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.

Computer Skills

Strong understanding of Microsoft Word, Excel, PowerPoint. Comfortable using Salesforce and can easily learn all internal ordering or product information systems and the various phone systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Must be available to work evenings and weekend as necessary.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Position Summary

The Operations Coordinator for Specialty Services at our New Jersey (Rockaway) provides essential administrative and dispatching support to ensure the efficient service and repair of hydraulic and induction heating/bolting equipment. This role is responsible for maintaining OEM production schedules, managing work-in-progress within the Machine Shop, and supporting customer data management and business growth initiatives.

Key Responsibilities

• Coordinate and track the service and repair workflow for hydraulic and induction heating/bolting equipment, ensuring timely completion and adherence to OEM production schedules.

• Generate and process work orders, allocate in-house staffing resources for field service work.

• Maintain and update work-in-progress (WIP) status for all jobs ensuring effective scheduling and resource allocation to optimize productivity.

• Prepare, organize, and maintain all documentation related to field service work, including customer files, service records, and warranty claims.

• Support asset inventory management by tracking parts, tools, and supplies, initiating reorders, and ensuring accurate records of stock levels.

• Serve as a point of contact for internal teams, customers, and vendors regarding repair status, scheduling, and documentation needs.

• Assist in the implementation and maintenance of customer relationship management, ensuring accurate and up-to-date customer information and service history.

• Provide administrative support for growth activities, including lead tracking, customer follow-ups, and preparation of reports or presentations as needed.

• Support compliance with quality control, safety, and operational procedures within the repair center and machine shop.

• Collaborate with technicians, sales, and management to resolve issues, improve processes, and ensure customer satisfaction.

Qualifications

• High school diploma or equivalent required, Associate degree in business administration, operations management, or a related field preferred.

• Prior experience in an administrative, operations, or repair coordination role, preferably in an industrial or technical service environment.

• Strong organizational and multitasking skills with the ability to manage multiple projects and deadlines simultaneously.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with repair management or CRM software.

• Excellent written and verbal communication skills, with a customer service orientation.

• Familiarity with production scheduling, inventory management, and basic accounting or bookkeeping is a plus.

• Ability to work collaboratively in a fast-paced, dynamic environment and adapt to changing priorities.

• Attention to detail and a methodical approach to documentation and process management.

Reporting Structure

• Reports in a matrix reporting structure to the Director of Operations and the Manager, Operations Coordinator.

• Works closely with field service technicians, sales staff, and customer service representatives.

Key Competencies

• Time management and prioritization

• Effective communication and interpersonal skills

• Problem-solving and process improvement

• Teamwork and collaboration

• Customer focus and relationship management

This position is critical to ensuring the smooth operation of the Northeast Territory, supporting both the technical and administrative aspects of service delivery, and contributing to the overall growth of the business.

About Grocery Outlet

Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact.

Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success.

The Independent Operator Role

The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.

Key Responsibilities:

• Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
• Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence.
• Buying & Merchandising: leveraging Grocery Outlet’s unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
• Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better”
• Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
• Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store.

Benefits:

• Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
• Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
• Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
• Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.

Qualifications:

• Minimum of 4 years’ retail store Management or multi-unit restaurant management experience.
• Entrepreneurial mindset with a passion for retail and customer service.
• Strong leadership skills and the ability to build and develop a team.
• Business acumen, including financial and operational management experience.
• Willingness to relocate and commit to the full training and onboarding process.
• A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.

This is not the right opportunity for you if you…

• Are looking for a passive investment or absentee ownership.
• Are interested in selling property or real estate to Grocery Outlet.
• Are expecting Grocery Outlet to build a store in a specific location at your request.

If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you!

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