Adp Technology Services Inc Jobs in Usa

Job Purpose:

Seeking a Desktop Support Specialist to join the Technology team in New York. This individual will be responsible for both remote and in person support for all Employees. Duties include documenting, triaging, investigating, and resolving issues reported to the Service Desk. The Desktop Support Specialist will work closely with other teams within the technology department to understand the impact and root cause of issues. The successful candidate must be able to communicate clearly and concisely, particularly when under pressure.  Technical proficiency, excellent problem-solving skills, professionalism, and solid communication skills are a must. The support specialist will also need to be comfortable working in a fast -paced environment with a demanding user base and should be passionate about delivering continuous improvement across our technology platform.   

Duties & Responsibilities:

•    Serve as the first point of contact for customers needing technical assistance.   
•    Must work East Coast Market hours 
•    Manage trouble calls via our ticketing system, phone, remote, and desk side visits to ensure courteous, timely, and effective resolution of end user issues  
•    Troubleshoot hardware, Windows 10, Windows 11 and application issues 
•    Install and upgrade software, setup hardware and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, bio metric, data encryption, VPNWIFI configuration, and firmware updates for deskside equipment such as Cisco phones  
•    Install and manage Spyware/Malware tools  
•    Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay  
•    Provide first level network support and troubleshooting for both wireless and wired configurations   
•    A basic understanding of Active Directory at the Organization Unit level   
•    Troubleshoot Cisco Phone systems / Video conference  
 

Requirements & Qualifications:

•    Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support. 
•    Experience with incident management/ticketing system like ServiceNow 
•    Proficiency in current protocols, operating systems and standards including Windows 10, Windows 11, Microsoft/Office 365 
•    Experience with System Center Configuration Manager/Endpoint Manager 
•    Experience with patch management and application deployment 
•    Expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices  
•    Ability to thrive in a fast-paced environment and work effectively under pressure 
•    Experience providing ongoing support to C-suite executives 
•    Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred 
•    High school degree required; college degree strongly preferred 
•    Must be willing to get MS900 certification 

Important Notes:

• Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
• No phone calls please, the applicant will be contacted within two weeks if successful

About BTIG:

BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

Compensation: 

• BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
• The current estimated base salary range for this role is $85,000.00 - $115,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime. 

Disclaimer:   

Job overview: Supports technology across retail locations, field personnel, and home office. Resolves user issues while proactively identifying opportunities to improve the overall technology stack to drive smooth, consistent operations.

Responsibilities and duties:

• Troubleshoot issues with POS systems, computer hardware, polling systems, and any other in-store and remote data collection technology.
• Answer help desk calls and emails as they arrive.
• Log, track, and manage incidents and service requests within Jira Service Desk (or similar ITSM platform).
• Resolve level 1 issues in real time; research, solve, and escalate level 2 and 3 tickets as needed.
• Clearly communicate on all open tickets through resolution and closure in Jira.
• Help define, achieve, and improve IT Dept Service Level Agreements with the Business.
• Develop and use Jira reporting to spot trends in company support needs.
• Participate in root cause analysis of issues and collaborate with the team to craft long-term solutions.
• Update and maintain networking infrastructure to align with organizational security standards
• Support the Technology team in sourcing, building, and implementing new technology to the field organization.
• Assist in executing IT corporate initiatives and see them through to completion.
• Coordinate 3rd Party technical teams to install and repair on-site hardware.

Qualifications:

• Outstanding communication skills, including the ability to articulate complex topics to less technical users and emphasize standard operating procedures
• Proficient knowledge of Microsoft Office including Word, Excel, Outlook, and PowerPoint.
• Understanding of computer networks, servers, routers, and data collection processes.
• Planning and organizational skills.
• Ability to identify problems and resolve them.
• Ability to set priorities, meet deadlines, and multi-task with minimal supervision.
• Capability to build working relationships with internal customers and external vendors.
• Ability to travel 1-2 times per month.
• Participate in a rotating on-call schedule to provide after-hours and weekend support as needed to ensure continuous business operations.

Education and Experience:

• High school diploma or equivalent; Bachelor’s degree preferred; or a combination of education and experience that yields the required knowledge, skills, and abilities.
• Prior Service Desk or technical support experience
• Experience with Jira or similar IT service management platforms.
• Experience in fast-paced and dynamic companies; ideally supporting retail, manufacturing, and/or logistics operations.
• Proactive, customer-centric mindset.
• Outstanding integrity and desire to solve problems.

Case Manager-Coordinator of Community Services

Compensation: Base Salary: $65,000 per year. Potential Bonus: Up to $5,000 annually, $1,250 quarterly.

Job Type: Full Time

Work Schedule: 8:30am- 5:00pm, Monday through Friday (flexible as needed)

Work Environment: This is a hybrid position - work from your home office* with local community visits.

21 Years of Services – Helping Others Meet Life’s Challenges.

High quality healthcare programs, services, and PEOPLE LIKE YOU!

• Exceptional Benefits (Medical - Kaiser, Dental and Vision - Mutual of Omaha, PTO, 401k, FSA, and company paid Short Term Disability & Life and Accidental Death and Dismemberment and a host of other voluntary benefits to select from)
• At Total Care Services, Inc., a non-profit organization, we offer more than just a chance to make a significant impact in our community. As a participant in the Public Service Loan Forgiveness (PSLF) Program, joining our team means you're also eligible to apply for loan forgiveness, empowering you to serve with financial peace of mind.

Total Care Services, Inc. (TCS) is seeking dedicated and compassionate individuals to join our team as Case Manager in our Coordination of Community Services program. The Coordinator of Community Services II (CCS II) will work with the Program Support Supervisor to manage the Person-Centered-Plans (PCP), Comprehensive Assessment (CA), and Supports and Services Planning Tool (SSPT). The CCS II will thoroughly understand the PCP, CA, and SSPT processes and timelines required by Federal and State compliance regulations. As a Case Manager, you will play a crucial role in supporting individuals with intellectual and developmental disabilities and their families in Maryland.

As a Case Manager (CCSII), you will:

• Work collaboratively with clients and their families to identify needs, goals, and preferences
• Provide information about community resources and support services
• Empower clients to make informed choices and plan for their future
• Assist clients in accessing service delivery systems, resources, and supports
• Monitor and evaluate services to ensure they meet clients' needs and preferences
• Carry a caseload of at least twenty-five (25) persons served, complete and document a minimum of thirty (30) billable units a day (or one hundred (150) units per week) within Long Term Services and Support System (LTSS) Maryland for activities completed on behalf of eligible persons.
• Manage and complete all assigned Person-Centered-Plans (PCP) and Supports and Services Planning Tools (SSPT).
• Pair up with CCS I teams and Program Supervisors to provide support.
• Act as a backup in the absence of CCS I and PCP Manager/Scheduler.
• Assist with continuous improvement projects such as training and/or initiatives.
• Attends weekly supervision with the Program Support Supervisor.

Qualifications:

• Master’s degree preferred; Bachelor’s degree in human services required.
• Case management: 2 years (Required)
• Community engagement: 2 years (Required)
• Must be a licensed driver and have own transportation with valid insurance.
• Must be able to drive to and from meetings throughout the state of Maryland.
• Knowledge of Home and Community Based Waiver Services and the developmental disabilities field.
• Mandatory COVID-19 Vaccination Policy applies to all employees.
• Must be a U.S. citizen or alien who is lawfully authorized to work in the United States.
• Must be proficient with Microsoft 365 Word, MS Excel, PowerPoint, Outlook, TEAMS, and all other applications.
• Must have excellent oral and written communication skills.
• Must have excellent analytical skills and possess the ability to perform statistical analysis of aggregate data.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Total Care Services, Inc. is committed to equal employment opportunity and to compliance with federal, state, and local laws governing non-discrimination. Total Care Services, Inc. is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Job Opportunity: Field Service Technician - Pump Systems with Allied Technical Services in Columbus, OH (Marengo area)

Do you have strong mechanical skills? Are you a quick learner? Do you have a passion for delivering impactful solutions and results? If so, then we have an exciting opportunity for you.

Allied Technical Services is hiring a Field Service Technician to support temporary pump and piping systems used in municipal, industrial, and construction projects. If you’re mechanically inclined and eager to learn, we’ll provide training to help you succeed.

Pay & Benefits

• $18/hour to $20/hour, based on experience
• Guaranteed 40 hours/week + overtime opportunities
• Incremental pay increases with training and skill development
• Generous PTO and comprehensive benefits
• Safety equipment, and in‑house training provided
• Company vehicle provided for work‑related use during working hours

What You’ll Do

• Install, operate, and service temporary pump and piping systems
• Load and unload pumps and related equipment
• Ability to operate lifting equipment including forklifts, extended boom forklifts, skid steers, tow motors, etc., preferred.
• Complete basic documentation for rented equipment
• Work at job sites across Ohio, Kentucky, and Indiana
• Participate in an after‑hours/on‑call rotation as needed

What We’re Looking For

• 1–3 years of construction or mechanical experience preferred (not required)
• Able to meet physical demands by lifting more than 25 lbs, working from heights, bend, squats, and performing outdoor tasks in all weather conditions.
• Experience with forklifts, skid steers, or similar equipment is a plus
• Valid driver’s license with a clean driving record
• Ability to pass background, drug, and alcohol screening
• Exposure to job site conditions: petro-chemical refineries, mills, mines, construction sites, industrial/power plants, wastewater treatment plants, etc.
• Exposure to all outdoor weather conditions.

About Allied Technical Services

Allied Technical Services is a family‑owned company specializing in industrial and municipal pumping equipment, including installation, maintenance, and emergency response. We offer a supportive team environment with real opportunities for growth.

Location: Pump Rental Branch – Marengo, OH (outside Columbus)

To learn more about Allied Technical Services and the products and services that we provide, take a moment to review our website and LinkedIn page:

:// ’t miss out! Come join a growing company with a competitive salary, incentive programs, and a great team culture. If you have the required experience and qualifications, please apply online at or email !

Employer is EOE/M/F/D/V. Please no third-party candidates or phone calls.

Location: Dallas, TX

We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product, process related inquiries, and professionally represent some of the most recognizable brands in the world.

There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.

This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties:

• Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat
• Listen to customers, understand their needs, and resolve customer issues
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Ensure first call resolution through problems solving and effective call handling
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Utilize knowledge base and training to accurately answer customer questions
• Create and maintain customer CRM records with accurate call details
• Accurately document call resolution in appropriate systems
• Strictly follow client process for handling financial issues and inquiries
• Comply with requirements surrounding confidential information and personal information
• Follow all required scripts, policies, and procedures
• Adhere to all attendance and work schedule requirements including all scheduled training

It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required:

• Must be 18 years of age
• High School Diploma or Equivalent
• Minimum of three (3) years in a call center environment
• Minimum of (1) year of experience in a customer service service role
• The ability to multi-task using multiple screens and systems while talking on the phone with customers.
• The ability to type swiftly and accurately 30-45 Words per minute
• The ability to read and speak English fluently
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint)
• Excellent organizational, written, and oral communication skills
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Strong team orientation and customer focus with a positive attitude
• Highly reliable with the ability to maintain regular attendance and punctuality
• Aptitude for issue identification and problem solving
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• An aptitude for conflict resolution and problem solving
• The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred:

• Associates Degree or higher is a plus
• Relevant experience in banking or financial services is a plus
• Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus
• Bilingual Spanish - Extremely Beneficial

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier

Location: Dallas, TX

We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.

There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.

This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties:

• Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat
• Listen to customers, understand their needs, and resolve customer issues
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Ensure first call resolution through problems solving and effective call handling
• Follow the processes of the Client program and perform all tasks in a courteous and professional manner
• Utilize knowledge base and training to accurately answer customer questions
• Create and maintain customer CRM records with accurate call details
• Accurately document call resolution in appropriate systems
• Strictly follow client process for handling financial issues and inquiries
• Comply with requirements surrounding confidential information and personal information
• Follow all required scripts, policies, and procedures
• Adhere to all attendance and work schedule requirements including all scheduled training

It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required:

• Must be 18 years of age
• High School Diploma or Equivalent
• Minimum of three (3) years in a call center environment
• Minimum of (1) year of experience in a customer service service role
• The ability to multi-task using multiple screens and systems while talking on the phone with customers.
• The ability to type swiftly and accurately 30-45 Words per minute
• The ability to read and speak English fluently
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint)
• Excellent organizational, written, and oral communication skills
• The ability to multi-task across multiple systems and screens while speak to customers
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Strong team orientation and customer focus with a positive attitude
• Highly reliable with the ability to maintain regular attendance and punctuality
• Aptitude for issue identification and problem solving
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• An aptitude for conflict resolution and problem solving
• The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred:

• Associates Degree or higher is a plus
• Relevant experience in banking or financial services is a plus
• Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus
• Bilingual Spanish - Extremely Beneficial

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

All MCI Locations:

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position:

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities

Company Overview

DTS is an independent, locally owned and operated technology solutions provider headquartered in Bloomington, MN. Our unique approach involves improving the business of our clients and enhancing the lives of our employees. We believe this philosophy leads to success for everyone. DTS offers a chance to work in an environment that provides for personal growth and development, working with team members who take pride in producing high quality results.

Summary

DTS is seeking motivated, results-driven sales professionals to generate new business revenue across the Twin Cities metro area. In this role, you will drive office technology sales growth by engaging with prospects and positioning our innovative solutions, while maintaining ongoing client relationships to support account growth and long-term success. You will play a key role in supporting our commitment to solving technology challenges through IT, Print, Voice, Cloud, and Security solutions. We offer a competitive salary, excellent commission plan, and outstanding benefits. DTS is an Equal Opportunity Employer.

What We Offer

• Incredible culture! We celebrate your wins and will help you get more! 
• Base salary plus variable commission and bonuses
• All-inclusive Eagle’s Club trip for top performers
• Comprehensive benefits package including paid time off, 401k, and auto allowance
• Proven sales process and dedicated pre-sales support

Responsibilities

• Prospect and generate leads through cold outreach, networking, and referrals
• Conduct discovery meetings to understand client environments and pain points
• Drive the sales process by turning client meetings into proposals, and proposals into deals
• Conduct product demonstrations and showcase the benefits of our technology solutions
• Own the sales cycle from discovery to close
• Develop and execute on territory plans to exceed sales targets
• Maintain accurate records in CRM and provide regular forecasts
• Collaborate with internal teams to support post-sale activities
• Build client relationships, support account growth, and ensure long-term success

Qualifications

• Proven experience in outside sales or similar role, preferably in technology solutions
• Proven success in meeting or exceeding sales quotas
• Strong business acumen and understanding of technology solutions
• Excellent communication, presentation, and negotiation skills
• Familiarity with Salesforce or similar CRM software is a plus

Requirements

• Valid driver's license
• Ability to sit and stand for extended periods
• Ability to lift and carry up to 20 pounds
• Frequent use of a computer, including keyboard and mouse
• Typing proficiency of 40+ words per minute

If you are ready to take your sales career to the next level and make a significant impact at DTS, we invite you to apply today!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Travel reimbursement
• Vision insurance

Compensation Package:

• Base salary + auto allowance
• Commission pay
• Monthly, quarterly and annual bonuses
• Eagles Club trip for top performers

Schedule:

• Monday to Friday

Work Location: In person

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Defense, Space (BDS) is seeking talented individuals to join our Phantom Works team as a Senior Special Technology & Special Mission Systems Manager to join our team in Tukwila or Kent, WA.

This individual will manage and lead a unique technical team for Boeing Phantom Works supporting various Special Programs and Capabilities. The position is in the Seattle, WA area and will require travel to visit and engage with cross-site teams and customers. This is a unique opportunity to guide a highly skilled workforce on exciting and challenging proprietary programs, from low to mid-range Technical Readiness Levels (TRL). Within Phantom Works, our engineering teams use their expertise to create and innovative next generation capabilities for a wide variety of next generation aerospace platforms and products. We focus on innovation, capture, and prototype development to solve hard problems with cutting edge technologies. In joining this program, you will be part of an outstanding team as we shape these new products.

In addition, you will develop and maintain relationships and partnerships with customers, stakeholders, peers, partners, and direct reports. You will pursue strategic partnerships and collaborate effectively with peer groups within PW, Boeing Technology and Innovation (BTI), the larger BDS, and external technology service providers. This role will also provide leadership and oversight for all people processes conducted within the report groups, participate in skills management, coach direct reports, and support the pursuit of a learning and professional growth environment for employees and managers. The candidate should have a strong knowledge of air and space advanced mission systems and technologies.

Position Responsibilities:

• Requires management of employees and first-level managers performing engineering and technical activities in the areas of Electronic, Electrical, Radar, Advanced Materials and Electro-Optic Engineering.
• Requires the development and execution of integrated departmental plans, policies and procedures and provides input on departmental business and technical strategies, goals, objectives.
• Requires management and advocation for acquiring resources for supporting department activities, technical management of suppliers and leading process improvements.
• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
• Provides oversight and approval of technical approaches, products and processes.
• Manages, develops and motivates employees and first-level managers.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

This position requires the ability to obtain a US Top Secret/SCI Security Clearance with Polygraph for which the US Government requires US Citizenship.

This position requires ability to obtain program access, for which the U.S. Government requires U.S. Citizenship only.

Basic Qualifications (Required Skills/Experience):

• Bachelors of Science degree in engineering, physics, mathematics or chemistry
• 9+ years of work-related experience with a Bachelor's or 7+ years of work-related experience with a Masters or PhD
• 5 years of experience with the following:
  • Supporting US government developmental programs
  • Experience with RF/Radar and/or Electro-Optic and/or Electronic/Electrical design and engineering programs
  • Ability to coordinate with a highly experienced technical team and customers to clearly communicate safety plans, test plans and data collection
  • Ability to create schedules, communicate clearly and execute developmental programs
  • Experience working with US government project engineers and managers
• Travel up to 50%

Preferred Qualifications(Desired Skills/Experience):

• Active U.S. Top Secret / Sensitive Compartmented Information (TS/SCI) with Polygraph Security Clearance (US Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active.)
• Masters of Science degree or Ph.D. in engineering, physics, mathematics or chemistry or Masters of Business Administration
• 10 years of experience as defined in basic qualifications and the following:
  • Experience leading RF/EO/IR/Radar/Electronic/Electrical engineering projects/programs and/or labs and necessary supporting hardware
  • Experience reviewing, writing and executing safety plans for large RF and Electro-optic facilities and test fixtures
  • Ability to coordinate with a large technical team and customers to clearly communicate safety plans, test plans and data collection
  • Experience with large scale composite structures, alloy structures, 3D printed structures

This Requisition has signing bonus potential

Conflict of Interest:

Successful candidates for this job must satisfy Company's Conflict of Interest (COI) assessment process.

Typical Education/Experience:

Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, engineering data science, mathematics, physics or chemistry (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of technical education and experience or non-US equivalent qualifications. In the USA, ABET accreditation is the preferred, although not required, accreditation standard.

Relocation:

This position offers relocation based on candidate eligibility.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This position is for 1st shift.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

Boeing offers a comprehensive benefits package including generous Paid Time Off (PTO), flexible work environment, paid parental leave, 401k matching, extremely generous tuition assistance for earning advanced degrees, and paid medical leave programs.

Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement savings. Our best-in-class retirement benefit features:

• Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with Immediate 100% vesting
• Student Loan Match: The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only. Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range:

Manager Level L : $181,900 - $246,100

Applications for this position will be accepted until Mar. 18, 2026

Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Export Control Details:

US based job, US Person required

Language Requirements

English Preferred

Education

Bachelor's Degree or Equivalent Required

Relocation

This position offers relocation based on candidate eligibility.

Security Clearance

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Defense, Space (BDS) is seeking talented individuals to join our Phantom Works team as a Senior Special Technology & Special Mission Systems Manager to join our team in Tukwila or Kent, WA.

This individual will manage and lead a unique technical team for Boeing Phantom Works supporting various Special Programs and Capabilities. The position is in the Seattle, WA area and will require travel to visit and engage with cross-site teams and customers. This is a unique opportunity to guide a highly skilled workforce on exciting and challenging proprietary programs, from low to mid-range Technical Readiness Levels (TRL). Within Phantom Works, our engineering teams use their expertise to create and innovative next generation capabilities for a wide variety of next generation aerospace platforms and products. We focus on innovation, capture, and prototype development to solve hard problems with cutting edge technologies. In joining this program, you will be part of an outstanding team as we shape these new products.

In addition, you will develop and maintain relationships and partnerships with customers, stakeholders, peers, partners, and direct reports. You will pursue strategic partnerships and collaborate effectively with peer groups within PW, Boeing Technology and Innovation (BTI), the larger BDS, and external technology service providers. This role will also provide leadership and oversight for all people processes conducted within the report groups, participate in skills management, coach direct reports, and support the pursuit of a learning and professional growth environment for employees and managers. The candidate should have a strong knowledge of air and space advanced mission systems and technologies.

Position Responsibilities:

• Requires management of employees and first-level managers performing engineering and technical activities in the areas of Electronic, Electrical, Radar, Advanced Materials and Electro-Optic Engineering.
• Requires the development and execution of integrated departmental plans, policies and procedures and provides input on departmental business and technical strategies, goals, objectives.
• Requires management and advocation for acquiring resources for supporting department activities, technical management of suppliers and leading process improvements.
• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
• Provides oversight and approval of technical approaches, products and processes.
• Manages, develops and motivates employees and first-level managers.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

This position requires the ability to obtain a US Top Secret/SCI Security Clearance with Polygraph for which the US Government requires US Citizenship.

This position requires ability to obtain program access, for which the U.S. Government requires U.S. Citizenship only.

Basic Qualifications (Required Skills/Experience):

• Bachelors of Science degree in engineering, physics, mathematics or chemistry
• 9+ years of work-related experience with a Bachelor's or 7+ years of work-related experience with a Masters or PhD
• 5 years of experience with the following:
  • Supporting US government developmental programs
  • Experience with RF/Radar and/or Electro-Optic and/or Electronic/Electrical design and engineering programs
  • Ability to coordinate with a highly experienced technical team and customers to clearly communicate safety plans, test plans and data collection
  • Ability to create schedules, communicate clearly and execute developmental programs
  • Experience working with US government project engineers and managers
• Travel up to 50%

Preferred Qualifications(Desired Skills/Experience):

• Active U.S. Top Secret / Sensitive Compartmented Information (TS/SCI) with Polygraph Security Clearance (US Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active.)
• Masters of Science degree or Ph.D. in engineering, physics, mathematics or chemistry or Masters of Business Administration
• 10 years of experience as defined in basic qualifications and the following:
  • Experience leading RF/EO/IR/Radar/Electronic/Electrical engineering projects/programs and/or labs and necessary supporting hardware
  • Experience reviewing, writing and executing safety plans for large RF and Electro-optic facilities and test fixtures
  • Ability to coordinate with a large technical team and customers to clearly communicate safety plans, test plans and data collection
  • Experience with large scale composite structures, alloy structures, 3D printed structures

This Requisition has signing bonus potential

Conflict of Interest:

Successful candidates for this job must satisfy Company's Conflict of Interest (COI) assessment process.

Typical Education/Experience:

Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, engineering data science, mathematics, physics or chemistry (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of technical education and experience or non-US equivalent qualifications. In the USA, ABET accreditation is the preferred, although not required, accreditation standard.

Relocation:

This position offers relocation based on candidate eligibility.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This position is for 1st shift.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

Boeing offers a comprehensive benefits package including generous Paid Time Off (PTO), flexible work environment, paid parental leave, 401k matching, extremely generous tuition assistance for earning advanced degrees, and paid medical leave programs.

Boeing 401(k) helps you save for your future, with contributions from Boeing that can help you grow your retirement savings. Our best-in-class retirement benefit features:

• Best in class 401(k) plan: we'll match your contributions dollar for dollar, up to 10% of eligible pay with Immediate 100% vesting
• Student Loan Match: The Boeing 401(k) Student Loan Match allows eligible enrolled U.S. employees to have their qualified student loan debt payments counted, along with any match-eligible contributions they make, for purposes of determining the Company Match to employees' Boeing 401(k) accounts

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only. Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range:

Manager Level L : $181,900 - $246,100

Applications for this position will be accepted until Mar. 18, 2026

Export Control Requirements:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Export Control Details:

US based job, US Person required

Language Requirements

English Preferred

Education

Bachelor's Degree or Equivalent Required

Relocation

This position offers relocation based on candidate eligibility.

Security Clearance

The Customer Service Representative has many layers and components as we are heavily integrated with each function in Fiscal Intermediary Processing & Support Services and the company as a whole. Working with a high volume of inbound and outbound calls, we are the “face and voice” of the company and as such; are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company.

• Call center and phone customer service experience highly preferred
• Bilingual preferred: Fluent in English and all languages
• Stoughton office location
• 6-8 weeks required in person for training, hybrid after training
• Full time, 35 hours a week
• Monday - Friday, 8:30am - 4:30pm

Essential Functions

• Answers consumer inquires by utilizing multiple modules and programs to assist in first call resolution
• Ability to learn, retain, and apply information based on training materials, which support program related topics
• Liaison to other departments within the company

Competencies

• Ability to multitask
  • Speak on call while reading notes
  • Utilize appropriate modules for research purposes
  • Engaging the caller while researching
  • Notation during the call
• Professional, friendly and understanding of the consumer’s situation
• Attentive to details
• Ability to work efficiently as a team player
• Ability to work independently
• Working ability to problem solve
• Punctual and dependable

Preferred Experience

• Call Center and customer service experience highly preferred
• Bilingual a plus

Required Education

• High School Diploma or equivalent

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

• No travel is required for this position.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 21-21 Hourly Wage

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Job Summary

• Lead the development, implementation, and optimization of complex SMT processes, including stencil printing, pick-and-place FUJI, reflow soldering, and automated optical inspection (AOI).

• Conduct advanced root cause analysis and implement corrective actions for SMT process defects (e.g., shorts, opens, voids, component placement issues) using statistical process control (SPC) and other analytical tools.

• Design and execute experiments (DOE) to improve SMT process robustness, yield, and throughput, focusing on new product introduction (NPI) and existing product enhancements.

• Collaborate with design engineering, manufacturing, and quality teams to ensure manufacturability (DFM) and resolve complex technical issues related to SMT assembly.

• Develop and maintain comprehensive process documentation, work instructions, and training materials for SMT operators and technicians.

• Evaluate and recommend new SMT equipment, materials, and technologies to enhance capabilities and improve manufacturing efficiency.

• Provide technical mentorship and guidance to junior engineers and manufacturing personnel on SMT best practices and problem-solving techniques.

• Drive continuous improvement projects using Lean manufacturing and Six Sigma methodologies to reduce waste and increase productivity within SMT operations.

• Monitor key performance indicators (KPIs) for SMT processes and present findings and recommendations to management.

• Ensure compliance with all relevant industry standards, safety regulations, and quality management systems (e.g., ISO, IPC).

Job Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Materials Science, or a related technical field. Master's degree preferred.

• 8+ years of progressive experience in SMT process engineering within a high-volume electronics manufacturing environment.

• Expert-level knowledge of SMT equipment (e.g., printers, pick-and-place machines, reflow ovens, AOI/SPI) from various manufacturers (e.g., Fuji, Universal, Koh Young, Agilent).

• Deep understanding of IPC-A-610 and J-STD-001 standards.

• Proficiency in statistical process control (SPC), design of experiments (DOE), and advanced problem-solving methodologies (e.g., 8D, Six Sigma).

• Strong analytical skills with the ability to interpret complex data and make data-driven decisions.

• Demonstrated ability to lead technical projects and drive process improvements.

• Excellent communication, interpersonal, and presentation skills, with the ability to effectively collaborate with cross-functional teams and mentor others.

• Experience with CAD/CAM software for SMT programming and DFM analysis is a plus.

• Ability to work effectively in a fast-paced, dynamic manufacturing environment.