Sales Jobs in Mount Prospect
105 positions found — Page 5
THE TEAM
The mission of the Retail team is to deliver world-class client experiences.
THE OPPORTUNITY
Your future starts now. Join our high-performance Retail team as we deliver Everyday Luxury to the world. We’re proud to offer industry leading wages starting at $20-$30/hr with unlimited growth potential. You’ll experience a world-class Retail education. We offer a comprehensive onboarding program and ongoing opportunities for continued development through exposure and experience. As a Retail Associate within our boutiques, you will be part of the team responsible for the successful delivery of extraordinary client experiences and support to maximize on sales opportunities. And, with the skills you gain in this role, the opportunities are endless – from a rewarding career in Retail to continued growth and development with Aritzia.
THE ROLES
As a Boutique Associate, you will:
- Support the Service Counter team to enable efficient and elevated experiences
- Support the Atelier team to enable Everyday Luxury experiences
- Curate our merchandise assortment and support a seamless retail environment
As a Style Advisor, you will:
- Sell clothes and earn client confidence through unparalleled styling expertise
- Deliver world-class experiences by creating meaningful, memorable moments
- Build deep and personalized connections with our clients, enhancing their loyalty and affinity to Aritzia
As a Service Advisor, you will:
- Welcome clients
- Match clients with their product and direct to the right Service Counter
- Prepare the product to be processed
- Efficiently and accurately process transactions
- Package product for an Everyday Luxury opening experience
- Support operations at the Service Counter
As an Inventory Associate, you will:
- Efficiently and accurately process incoming and outgoing shipments to and from the DC, boutique to boutique, and our clients
- Strategically place product in the backroom
- Uphold the standards of product display
- Enable seamlessly integrated cross-channel shopping experiences
- Support in the seamless operations of all aspects of the retail space across Clients, Product, Space, Risk and Operations
As a Merchandiser, you will:
- Ensure the efficient and accurate processing of incoming and outgoing shipments to and from the DC, boutique to boutique, and our clients
- Strategically place product on the sales floor
- Translate the product story in our boutiques
- Validate the standards of product display
- Enable seamlessly integrated cross-channel shopping experiences
- Support in the seamless operations of all aspects of the boutique space across Clients, Product, Space, Risk, and Operations
THE QUALIFICATIONS
Aritzia Retail Associates have:
- An aspirational sense of individual style
- A commitment to learn and apply Aritzia's Values and Business and People Leadership principles
- The ability to collaborate fluently with cross-functional partners
- A commitment to quality and investing in results that add value to the business
THE COMPENSATION
The typical hiring range for this position is $20 - $30 per hour. Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all.
THE PERKS
Some of the industry-leading benefits you will receive working at Aritzia:
Product Discount – Maybe you’ve heard of our famous product discount? You have now.
Aritzia Virtual Wellness – Because your health, happiness, and safety matter – 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.
Aspirational Workspace – Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It’s all part of the Everyday Luxury experience you – and our clients – deserve.
Apply online or in your local store today.
Store Manager - Rolling Meadows, IL
Employment Type: Full-Time
Location: Rolling Meadows, Illinois (local candidates within the state preferred)
The Store Manager is responsible for leading all aspects of store operations, driving sales performance, and delivering an exceptional customer experience. This role requires a hands-on leader who can build and develop a high-performing team while ensuring operational excellence and adherence to company standards.
Key Responsibilities
- Oversee day-to-day store operations to ensure compliance with all company policies, procedures, and brand standards.
- Lead all staffing activities, including recruiting, hiring, onboarding, scheduling, coaching, and performance management.
- Develop, mentor, and motivate store team members to achieve individual and team goals.
- Implement and maintain operational best practices to improve efficiency, reduce shrink, and enhance the overall customer experience.
- Monitor store sales performance, inventory levels, and key operational metrics; identify opportunities and execute action plans to drive revenue and profitability.
- Ensure visual merchandising and store presentation align with company guidelines.
- Partner with cross-functional teams (Operations, HR, Finance, Training, etc.) to align store performance with company objectives.
- Support new store openings and stabilization efforts as assigned, which may include temporary travel or on-site support.
Training & Development Path
- Headquarters Training (Approx. 2 months)
- Immersive training focused on company culture, operational standards, systems, and leadership fundamentals.
- In-Store Management Training (Approx. 1 month)
- Hands-on experience at an established store to apply operational and leadership skills in a live retail environment.
- Upon successful completion of the training program and evaluation, candidates will be assigned as Store Managers for local stores.
Qualifications
- Minimum 1 year of retail or store management experience preferred.
- Proven leadership skills with the ability to inspire, direct, and develop a team.
- Strong execution, organizational, and problem-solving abilities.
- High level of accountability, adaptability, and resilience in a fast-paced environment.
- Demonstrated long-term interest in a career in retail management.
Language
- Fluency in English required.
- Mandarin language skills are a plus.
Eligibility Requirements
- Valid U.S. driver’s license and ability to commute independently to the assigned store and training locations.
- Legal authorization to work in the United States.
Compensation & Incentives
- Base Salary: $78,000 annually
- Quarterly Performance Bonus: Up to 10% based on individual and store results.
- Quarterly Store Net Profit Bonus: Additional incentive tied to store financial performance.
- Relocation Assistance: Monthly assistance available for up to 3 years, as applicable.
Our client is looking for a Project Manager for their Itasca, IL sales office. In this role, you will manage projects from conceptual design ideas, through manufacturing to final distribution supporting the Sales Manager. Our client looks for highly motivated, energetic, and friendly individuals who understand the keys to success as a Project Manager are communication and organization. The sales office is a fast paced, and deadline driven environment, high accountability and team-oriented goal effort is a must.
Responsibilities:
- You will learn the internal ordering platform and requirements for order entry and need a thorough understanding of multiple manufacturing processes.
- You will be responsible for data analysis and reporting for your team.
- You will interact daily with both clients and manufacturing partners/suppliers building these relationships for long term business.
- You will identify areas of improvement within processes and procedures.
- You will have an opportunity to drive best practice though feedback to partners and clients and receive feedback as well.
- You will have oversight on daily requests from Sales manager, Office manager and Clients and independence, organization, detail orientation and motivation are paramount.
Requirements:
- Bachelor’s degree highly preferred + 3 years of experience.
- Associates degree + 4 years of experience
- Experience working in a sales and service, corporate or PMO.
- Highly preferred background in Business Management, Sales, Marketing, or Supply Chain Management.
- Strong knowledge of Microsoft Suite Experience Adobe Acrobat, PM Software (Planner, Trello, SmartSheet, ) highly preferred!
Submit your resume today!
Nuestra Cocina® is a Women-Owned food company based in Chicago. We make the freshest and highest quality Hispanic products including cheeses, creams, yogurts, desserts and specialty meats under our two Brands: Nuestro Queso and Nuestra Cocina. Our signature and natural products are proudly sold in more than 15 different states.
Our story starts with Nuestro Queso which means OUR CHEESE. Passion, persistence and artisanship developed our brand that was born in 2009. Today, Nuestro Queso is highly recognized as one of the leading Hispanic Dairy Brands in Chicago and throughout the Midwest and it has been awarded as premium in cheese industry competitions winning 15 medals in less than 9 years.
Position Overview
The Senior Account Manager will play a critical role in driving growth and strengthening relationships within the Hispanic food market across Illinois and Wisconsin. This position is responsible for managing key accounts, supporting sales representatives in strategic negotiations, and identifying opportunities to expand market share and profitability. The ideal candidate will have deep knowledge of Hispanic consumer preferences, strong interpersonal skills, and a proven track record in food industry sales.
Key Responsibilities
Account Management & Customer Engagement
- Manage and grow a portfolio of Hispanic-focused food accounts, including distributors, retailers, and independent grocers
- Build long-term relationships with clients by understanding cultural preferences and delivering tailored solutions
- Conduct regular customer visits to maintain engagement and identify new opportunities
Sales Growth & Profitability
- Develop and execute strategic plans to increase sales and improve profit margins within assigned territories
- Analyze sales data and market trends to inform pricing, promotions, and product positioning
- Collaborate with marketing to support culturally relevant campaigns and product launches
Sales Team Support & Strategic Negotiations
- Accompany sales representatives on customer visits to support complex negotiations and high-value deals
- Provide coaching and guidance to junior sales staff on negotiation tactics and customer engagement
- Assist in resolving escalated customer issues and ensure timely follow-up
Cross-Functional Collaboration
- Work closely with logistics, operations, and customer service teams to ensure seamless execution of customer orders
- Liaise with product development and R&D to provide feedback on Hispanic market needs and preferences
- Participate in planning meetings to share customer insights and contribute to strategic decision-making
Reporting & Forecasting
- Maintain accurate records of account activity, sales performance, and customer feedback
- Prepare regular reports on account health, revenue trends, and growth opportunities
- Contribute to territory-level forecasting and budgeting processes
Market Development & Cultural Insight
- Stay informed about Hispanic food trends, competitor activity, and emerging customer needs
- Represent the company at Hispanic food trade shows, community events, and industry forums
- Advocate for culturally relevant product offerings and merchandising strategies
Qualifications
- 5+ years of experience in food industry sales, preferably within the Hispanic market
- Strong negotiation, communication, and relationship-building skills
- Fluency in both Spanish and English is a requirement for this role.
- Familiarity with regional distribution networks and independent Hispanic retailers
- Ability to travel regularly across Illinois and Wisconsin
- Proficiency in CRM systems and sales reporting tools
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
Base Salary: $44,000/yearPerformance Bonus: Up to $12,000/yearCommissions: $51,000+ (based on sales performance)Car Allowance: $450/monthTop performers regularly earn $105,000+ annually!
Schedule:
Monday to FridayTravel to visit customers in Illinois and WisconsinOffice work based in Elk Grove Village, IL when not visiting clientsJob Type: Full-time
Benefits:
401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceApplication Question(s):
Do you have reliable transportation to commute to the office and customer visits?Are you willing to travel throughout Illinois and sometimes to Milwaukee , WI as part of this role?Experience:
Sales in the food industry: 5 years (Required)Language:
Spanish and English (Required)Work Location: In person
Shaping the Future of Logistics- Your Career Starts at Röhlig
Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships.
Röhlig USA delivers a customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success.
We are seeking an experienced and highly motivated freight forwarding sales professional with a proven track record of driving revenue growth to join our growing team.
What you will do:
Sales and Business Development
- Develop NEW and prospective customers while maintaining existing accounts.
- Assist Vice President of Sales & Regional VP in the preparation and negotiation of bids, RFQ’s & quotations with customers, suppliers and overseas agents.
- Assist with sales campaigns and events in conjunction with local and overseas partners.
- Co-ordinate and attend sales visits both in the USA, and with overseas partners for aiding business development if applicable.
- Plan and manage personal business portfolio/territory according to agreed market strategy.
- Joint sales visits with other sales professionals.
- Compliance with all regulations prescribed by USA Customs/IATA/TSA/FMC and other governing bodies.
- Offer sales support for future sales offices in remote locations.
- Quoting freight costs to new customers.
- Response and follow up sales inquiries and leads using appropriate methods.
Client and Supplier Management
- Client Management of allocated customers by using established tools to achieve and exceed targets.
- Weekly follow-up with new clients after first shipments.
- Deployment of information about all contracts with customers and suppliers to all parties.
- Ensure that any client entertainment activities are carried out in a professional and responsible manner to ensure the continuing good name of Rohlig USA.
- Ensure customer requests are completed in a timely manner and at the highest possible service level.
- Adhere to client service level agreements.
- Resolves discrepancies, while keeping records of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
Administration
- Monitor competitor activity and industry trends.
- Attend industry related functions when required as a key representative of Rohlig USA.
- Update and maintain all relevant information about customers and sales activities on CRM.
- Provide weekly reporting of sales activities.
- Attend meetings with sales team members.
- Attending training to develop relevant knowledge, techniques and skills if applicable.
What you bring:
- High school graduate – some college preferred
- Knowledge of related computer applications and reporting tools
- Familiar with all freight forwarding procedures, regulations & departments
- 2-5 years of industry related experience required
- Demonstrated Customer Services skills
- Proven Sales and Business selling ability & success
- Self-motivated and results driven
- Outstanding people and communication skills
- Excellent problem-solving ability
- Excellent Time Management skills
Benefits:
At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That’s why we offer a competitive benefits package designed to empower you both personally and professionally:
- Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
- 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
- Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.
- Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.
- Salary $75,000-$100,000
If you’re looking for a workplace where your contributions matter and your well-being is supported, we’d love to have you on board.
Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long-term career while maintaining a healthy work-life balance — because we believe success is best achieved together.
Apply now and shape the future of logistics with us!
For further information about the position or the application process, please reach out to:
Mark Aulisio
Talent Acquisition Manager
More information on
Are you ready to grow your marketing career? Empire Today is looking for a Replenishment Analyst to join our Merchandising team. The Replenishment Analyst is responsible for executing replenishment strategies and managing inventory across multiple distribution facilities.
We offer:
- Health benefits.
- Paid time off and holiday pay.
- Wellness program.
- Professional development & career advancement opportunities.
- Lots of perks.
Compensation Information:
$60,000 annually
Responsibilities:
- Review inventory reports, historical sales, forecasted demand, and replenishment recommendations to manage inventory across multiple facilities.
- Execute appropriate procedures to rebalance inventory and optimize service levels.
- Create, release, and manage purchase orders in alignment with demand and business goals.
- Follow up on aged purchase orders, backorders, and production delays.
- Provide timely support to internal and external partners regarding product inquiries.
- Track inbound shipments and collaborate with transportation/logistics teams to ensure on-time delivery.
- Proactively escalate risks related to lead times, fill rates, or shipment delays and partner accordingly to create solutions.
Qualifications:
- Bachelor’s Degree in supply chain, business, operations, related field or at least 3 years’ experience in purchasing, replenishment, or inventory management.
- Strong analytical and critical thinking skills with ability to interpret sales, forecast, and inventory data.
- Dedication to customer service, willingness to work through issues related to material delivery and availability for markets/customers.
- Experience working with ERP or replenishment systems.
- Ability to communicate effectively with various levels of management in both written and verbal format.
- Proficiency in Microsoft Excel.
Why Empire Today?
We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.
We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.
We have an unmatched company culture. We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.
We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.
By clicking Apply Now, I agree to the Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. CSLB 1047108.
Position Summary:
The Applications Engineer is responsible for providing technical expertise, process development, and customer support related to industrial machinery. This role bridges engineering, sales, and service by demonstrating machine capabilities, optimizing cutting parameters, and ensuring customers achieve maximum value from their laser systems.
Primary Responsibilities:
- Develop and optimize laser cutting parameters for various metals and material thickness.
- Conduct machine demonstrations, trials, and proof of concept test for prospective customers.
- Troubleshoot cutting quality and process issues.
- Provide on-site and remote training to customers on machine operation, maintenance, and process optimization.
- Develop and document cutting process databases, application notes, and best practice guides.
Secondary Responsibilities:
- Support installation and commissioning at customer sites as needed
- Prepare technical documentation, cutting samples, and reports for customer presentations
- Support trade shows, open houses, and industry events with live demonstration and technical expertise
- Assist in product development by relating customer and application insights to R&D
Position Requirements:
- Bachelor’s degree in mechanical or manufacturing engineering, Materials Science, or a related technical field (Equivalent experience may be considered)
- 5+ Years of experience in laser processing, CNC machinery, or precision metal fabrication
- Hands-on experience with fiber laser products highly preferred
- Knowledge of motion controls systems, optics, and materials sciences is a plus
- Familiarity with CAD/CAM software
- Travel requirement is 25%
HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.
About The Company:
Private Client Select Insurance Services (PCSIS), is an independent managing general underwriter (MGU) majority owned by Stone Point Capital. Private Client Select Insurance Services protects the lifestyles and legacies of the most successful individuals across the U.S by providing robust risk management solutions and comprehensive coverage to preserve high-value assets. We understand their passions and are committed to preserving the lifestyle they built.
PCS employs approximately 420 staff members. The company has offices in New York, NY; Schaumburg, IL; and St. Petersburg, FL. PCS has a geographically diverse workforce and supports hybrid and remote business-based flexibility.
Job Summary:
The Strategic Relationship Manager will report directly to the Distribution Relationship Leader and will be responsible for overseeing and driving the growth, strategy, and performance of PCS insurance distribution partners. This role will strengthen broker and agency partnerships and ensure the delivery of tailored insurance solutions that protect the lifestyle and assets of HNW individuals. The successful candidate is an effective communicator who can align and influence internal and external stakeholders while building trust and commitment for PCS.
Key Responsibilities:
Strategic Relationship Management
- Contribute to the ongoing communication of the underwriting strategy, including large account targets to deliver growth and profitability to maximize distribution value.
- Execution of broker plans, benchmark wealth segments, monitor top producer progress to capitalize on growth opportunities.
- Monitor industry trends and competitive landscape to inform strategic decisions.
Partnership Management
- Build and maintain relationships with assigned brokers, agents, and distributors who specialize in HNW clientele.
- Identify distribution partners that align with PCS large account strategy and product offerings.
Sales Enablement
- Provide training and resources to ensure distributors understand the unique aspects of PCS HNW insurance products.
Client-Centric Solutions
- Collaborate with underwriting and clients to tailor offerings and unique insurance solutions.
Performance Management
- Monitor overall production of account pipeline, activity, prospects and customer acquisition through pipeline reporting and Salesforce application.
- Regularly review channel performance against growth objectives.
Additional Responsibilities:
- Work in collaboration with the Distribution Relationship Leader and other Field stakeholders on annual budgeting process.
- Collaborate with National Distribution Leader and Large Account Leader and Underwriting to generate and expand new and existing business opportunities.
Qualifications:
Experience
- 5+ years in personal insurance, with at least 2 years focusing on HNW client distribution.
- Proven track record of achieving sales and growth targets.
Skills
- Strong understanding of HNW client needs and luxury asset protection.
- Exceptional relationship-building and negotiation skills.
- Highly skilled in strategic development, business building, and project execution, with a proven ability to deliver key programs on time.
- Remarkable communication skills, including the ability to develop and present clear and concise analysis and recommendations to internal and external stakeholders.
- Keen business acumen and proven ability to dissect complex business issues, perform research and analysis and synthesize conclusions into a value-maximizing strategy.
- Applicants must be legally authorized to work in the United States and must not require employment-based visa sponsorship now or in the future.
Equal Employment Opportunity Policy:
PCS values and is fully committed to diversity and inclusion. It is the policy of PCS not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, nation of origin, race, religion, sexual orientation, gender identity, or veteran status.
LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a motivated Forecast Planning Analyst – Healthcare/Medical Device to join their team. This is an exciting opportunity for a data-driven professional who thrives at the intersection of analytics, supply chain strategy, and cross-functional collaboration. The ideal candidate will play a key role in shaping demand visibility, improving forecast accuracy, and supporting inventory and production decisions in a fast-paced, growth-oriented setting.
Why This Opportunity Stands Out:
- High-impact role supporting critical supply chain decisions.
- Exposure to enterprise-level ERP systems (SAP experience highly valued).
- Collaborative environment working closely with operations, planning, and commercial teams.
- Strong emphasis on continuous improvement and analytical rigor.
Key Responsibilities:
- Develop, analyze, and maintain demand forecasts using historical data, trends, and business inputs.
- Partner with cross-functional stakeholders to align forecasts with sales, production, and inventory strategies.
- Evaluate forecast performance, identify variance drivers, and recommend corrective actions.
- Support demand planning and S&OP-style discussions through data-driven insights.
- Build and enhance forecasting tools, models, and reporting to improve visibility and decision-making.
- Leverage ERP and planning systems to ensure accurate data flow and planning alignment.
- Conduct ad hoc analysis to support operational and financial planning initiatives.
- Contribute to process improvements that reduce inventory risk, stockouts, and excess.
Qualifications and Skills:
- Bachelor's Degree in Business, Supply Chain, or a related field.
- Experience working in a manufacturing and/or distribution environment.
- Previous experience in healthcare, medical device, or similar highly regulated industries.
- Strong forecasting and demand planning experience with a solid understanding of supply chain principles.
- Advanced Excel capabilities, including VLOOKUPs, Pivot Tables, and complex data analysis.
- Hands-on experience with ERP systems; SAP exposure is a significant plus.
- Proven ability to translate complex data into actionable business insights.
- Familiarity with statistical forecasting methodologies and planning tools.
- Experience supporting inventory optimization and production planning efforts.
- Strong analytical mindset with attention to detail and accuracy.
- Ability to communicate clearly with both technical and non-technical stakeholders.
- Comfortable working in a dynamic, deadline-driven environment.
Compensation Range: $60,000 - $75,000
Benefits Offered: 2 weeks of vacation, paid sick leave where applicable by state law, Medical Insurance, Dental Insurance Vision Insurance, 401K, and Life Insurance.
If you are a passionate Forecast Planning Analyst looking for a new and rewarding career, please apply today! You don't want to miss out on this opportunity!
LHH is a leader in permanent recruitment—and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics. Please feel to check us out and apply for other opportunities if this role isn't a perfect match.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
Who we are. What we do.
We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.
In a nutshell:
The Customer Satisfaction Representative manages a designated customer portfolio within the region, acting as the main contact, assessing their needs, prioritizing tasks, and cultivating robust relationships to optimize service processes.
What you will be doing:
- Manage a specific customer portfolio within a defined region, serving as the primary point of contact
- Foster strong customer relationships, understand their business needs, and collaborate to enhance service processes for mutual benefit
- Assess customer needs and prioritize tasks, including triaging workload for hotline engineers
- Executes all activities in line with guidance from local management
- Responsible for processing day to day part sales and orders
Key tasks and Responsibilities:
- Customer Interaction Management: Serve as the initial point of contact for customer inbound inquiries, handling case logging, management, and follow-up.
- Coordination and Collaboration: Coordinate and collaborate with field service dispatchers and spare parts inquiries to ensure timely resolution of customer issues.
- Case Handling and Resolution: Manage end-to-end resolution of cases, including but not limited to identifying part numbers, creating orders, and confirming delivery times with customers.
- Spare Parts Logistics: Coordinate with the purchasing department to ensure timely delivery and distribution of parts for customer service needs. Confirm delivery times and dispatch status for spare parts from the central warehouse.
KPI's:
- Achieve overall company sales objectives and targets
- Business results measured by Customer Satisfaction (NPS), repeat machine sales, and after sales targets.
- Increase coverage of the ByCare Program
Key Skillset:
- Technical Proficiency: Strong general technical aptitude.
- Personal & Interpersonal Skills: Effective communication and rapport-building with customers. Clear explanation of mechanical issues and multitasking abilities.
- Adaptability and Flexibility: Quick learner adaptable to new challenges. Efficient multitasker with effective time management skills.
- Additional Skills & Requirements: Proficient in MS Office, SAP, and Salesforce systems. Background in electrical or mechanical engineering preferred, with field service or customer support experience beneficial.
Your education & experience:
- High School Diploma and 3-5 years of work related experience.
What's in it for you:
- PTO
- Benefits (Medical, Dental, Vision, STD/LTD)
- Life Insurance
- Paid Holidays
- 401k with 100% match up to 5%
People power our purpose:
Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.
Interested?
Does this versatile challenge appeal to you? Then we look forward to getting to know you! You can submit your application on our platform with just a few clicks.
We look forward to receiving your online application