Sales Jobs in Montclair, CA

Who is CoStar Group?

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Why CoStar?

• Proven Success: 90%+ average customer renewal rate and consistent 10%+ year-over-year growth.
• High Rewards: Competitive base salary with uncapped commissions, exceptional benefits, and exclusive incentives like our annual President’s Club retreat at a luxury destination for top performers.
• Career Development: Comprehensive onboarding and training experience with a clear path for growth, where top performers enjoy long-term career advancement.
• Innovative Tools: Access to industry-leading products that give you a competitive edge.

Role Overview

As an Account Executive, you will be responsible for selling new business while managing and growing your client portfolio through the value of CoStar products. This is a consultative role that empowers you to build relationships, engage new clients, and oversee the entire sales process from start to finish.

Key Responsibilities

• Sell New Business: Identify and pursue new business opportunities by promoting the value of our product to the commercial real estate industry and beyond.
• Account Management: Effectively manage and expand your portfolio of clients, ensuring ongoing satisfaction and growth tailored solutions.
• #1 Commercial Real Estate Brand: Develop expertise in CoStar’s products and the commercial real estate market.
• End-to-End Sales Process: Leverage your expertise through the full sales cycle, including prospecting, product demonstrations, closing, onboarding, training, and renewing clients.
• Building Relationships: Conduct in-person meetings and deliver product demos to brokers, owners, corporations, investors, and other commercial real estate professionals.
• Brand Ambassador: Represent CoStar at industry events and cultivate long term relationships and a professional network.

Basic Qualifications

• 3+ years of successful B2B outside sales experience required.
• Bachelor's degree required from an accredited, not-for-profit, in-person college/university.
• A track record of commitment to prior employers.
• Proven track record of exceeding sales targets.
• Demonstration of commitment to prior employers
• Experienced in client management and post-sale.
• Candidates must possess a current and valid driver’s license.
• Satisfactory completion of a Driving Record/Driving Abstract check prior to start.

Preferred Qualifications

• 5+ years of successful outside sales experience in a B2B environment selling data, research, and analytic platforms or tools, commercial real estate, financial services, business intelligence, marketing, information providers, or related experience preferred. (Client-facing experience in the commercial real estate industry is strongly preferred.)
• Strong consultative selling skills with a proven ability to build rapport and trust with clients.
• A keen interest in the commercial real estate market and a willingness to develop expertise in CoStar’s product suite.
• Demonstrated success in managing client portfolios and driving revenue growth.
• Excellent communication, negotiation, and problem-solving abilities.
• A results-driven mindset with a focus on customer satisfaction and market knowledge.

Ideal Traits of Our Account Executives

• Ambitious: Thrive in a competitive, fast-paced environment and are motivated by uncapped earning potential.
• Adaptable: Quick to learn and apply new concepts in a constantly evolving suite of products.
• Engaging: Excellent communicator with a client-focused approach, tailoring information to the relevant audience.
• Curious: Ask insightful questions, demonstrate strong listening skills, and are eager to learn from customers and colleagues.
• Customer-Centric: Provide valuable insights and take ownership of client requests, managing them to a successful outcome.

What’s In It For You?

If you are a driven professional looking for a high-growth, high-reward career, CoStar Group offers the ideal opportunity. Be part of a best-in-class company with strong year-over-year growth that invests in your success. Enjoy a rewarding atmosphere where you can learn, excel, and grow.

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training and tuition reimbursement.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical/Vision/Dental/Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.

Pay Transparency

This position offers a base salary range of $70,000 - $80,000, based on relevant skills and experience, an uncapped/generous commission plan and generous benefits.

Sponsorship

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

About Auris

Auris is the payroll and HR partner built for small and medium-sized business who can’t afford to get it wrong. Trusted by over 50,000 business nationwide, Auris pairs easy-to-use technology with real human services to give leaders the confidence that every detail is done right - so they can focus on growing their team and their business. Acquired by Acrisure in 2025, Auris formerly Heartland Payroll is accelerating its vision to deliver seamless human-centered technology to help small businesses thrive.

Job Summary

Responsible for prospecting and running Auris Payroll presentations both in person and over the phone to small and mid-sized merchants and businesses to ultimately close deals within a fast sales cycle. As a Payroll Client Advisor you will report to a Payroll Division Manager and receive coaching from a Territory Manager. Activities include explaining our value proposition to clients via Atlas CRM, upselling current clients on other Heartland products and services, and maintaining regular communication with the Payroll Territory (PTM) and/or Payroll Division Manager (PDM).

Your role as a Payroll Client Advisor is to close sales of our business solutions with merchants throughout the area. You will work closely with your local PDM or PTM to set appointments with business owners in person or face to face via your network and referral partnerships that you build. You will then run scheduled appointments, uncover needs, and present Auris solutions to close sales in small to mid-sized businesses.

During the training period, your PDM or PTM will accompany you on your initial appointments to train you on our short-cycle sales process using our tablet based CRM platform, Atlas, used for lead generation, sales presentations, on the spot client financial analysis and paperless contract processing. After training you will have the opportunity to set your own work schedule to maximize the upside of 100% commission and the residuals on the business you bring in.

Responsibilities

• Responsible for prospecting new clients
• Maintain existing/prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system; currently Atlas.
• Responsible for achieving minimum production requirements, including setting first time appointments, to secure a WIN
• Continuously build and develop knowledge of current product/service portfolio as well as changes and developments within the financial technology industry, to remain up-to-date.
• Attend weekly team meeting and weekly one-on-one with leader
• Additional responsibilities may be assigned as needed

Minimum Qualifications

• 18 years of age or older
• Valid Driver’s License and valid automobile insurance
• Successful completion of pre-employment background check
• Must live in area relative to job posting location
• At least two years of relevant experience
• Excellent prospecting, communication, presentation, and networking skills
• Works well independently and as part of a team
• Incentive-driven sales “hunter”
• Professional demeanor and impeccable integrity
• High sense of urgency and innate sales talent
• Enjoys cold-calling and speaking with people face to face
• Accountable for measurable, high-quality, timely results
• Ability to be in the field, a minimum of 50% of the time

Preferred Qualifications

• High school diploma/GED
• Prior experience in a B2B Sales role
• Prior experience with a CRM tool, such as Salesforce or Hubspot

Competencies

• Awareness
• Driven
• Resilient
• Respectful
• Committedness

Compensation (pay transparency) and Benefits

• It's W2! Medical, Dental, Life, & Disability benefits to keep you healthy and happy.
• We're not messing around with compensation. A first-year professional may expect an average of $120,000 - $170,000+ if you are in the top 25% in the form of uncapped weekly commissions, lifetime residuals, and portfolio equity.
• We know you're thinking about the future, so we've got a 401(k) and matching program to help you save up for your retirement.

***State Specific***

Nevada and Colorado

At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, while making a difference in our communities.

POSITION SUMMARY

Reporting to the Vice President, Produce, the Director of Produce has oversight to Produce categories in terms of itemization, innovation, and financial performance. The Director of Produce qualifies vendors, evaluates bids, and negotiates prices and terms for purchased goods and services. The role is responsible for organizing and articulating the near and long-term strategic vision of the department and communicating that vision across the organization. The Role is also responsible for daily management of the department team of Category Managers, Purchasing Assistants, as well as a dotted line leadership of the schematics, replenishment, merchandising and support teams. The Role requires direct management of some categories.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities of this position include, but are not limited to, the following:

• General oversight of the performance of the Produce Department's Category Management Team.
• Negotiate costs, promotions, assortment and other metrics with vendors/suppliers for assigned categories of products managed.
• Analyze sales and profit performance for assigned categories and suppliers/vendors and make appropriate business decisions related to results as well as for the entire department.
• Collaborates with procurement team in appropriate inventory management and creation of purchase orders for products handled through our self-distribution process. Negotiate favorable costs and terms.
• Dedicate appropriate time and effort into the innovation of assortment and merchandising for assigned categories and the department overall.
• Responsible for driving sales growth with new items and promotions.
• Complete full Category Review Process with all assigned categories minimally once per year.
• Accountable to full financial performance of assigned categories and the financial performance of the entire department.
• Provide strong customer service to Team Members.
• Manage relationships with Strategic Vendor Partners and garners support (financial, resources) to sustain the strategic vision.
• Develop Category Business Plans (CBP) for managed categories.
• Work collaboratively with all Team Members to create effective vendor relationships; establish strategic relations with key suppliers and manage vendor funding to drive profitable category growth.
• Approve section sizes and adjacencies in schematic plans for individually managed categories.
• Collaborates in the creation of business case for capital expenditures (shelving, fixtures, and store layout) to present to Senior Management.
• Provide daily performance and administrative leadership of the department team.
• Perform other duties as assigned.

SKILLS AND QUALIFICATIONS

• Bachelor's degree in business or related field or equivalent work experience, preferred.
• Five (5) to seven (7) years of experience in product negotiation and procurement.
• Knowledge of supplier and logistic systems, as well as knowledge of the federal grade/product standards and regulations.
• Understanding of store operations and merchandising methodologies and practices.
• Integrate with local management, be part of a team, and drive business results.
• Ability to be persuasive and relentless in reinforcing the best interests of the Company.
• Effective communicator, particularly when it comes to discussing Human Resources/Compliance matters with management or the department.
• Works well under pressure and multitask.
• Bilingual (English and Spanish) preferred.

PHYSICAL DEMANDS AND WORK CONDITIONS

The physical demands and work conditions below represent those that must be met or be able to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools, or controls.
• Successful performance requires vision abilities that include close vision and the ability to adjust focus.
• The work environment is typical of an office and retail store. The noise level ranges from quiet to loud.
• LIFTING: Ability to lift up to 25 lbs. and occasionally lift up to 50 lbs.

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of business or the work environment change.

Disclaimer:

Pay Scale $195,000 to $200,000 annual salary

The pay scale above is the salary or hourly wage range that the Company reasonably expects to pay for this position.

Within this range, individual pay is determined by location and other factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. This information is provided to applicants in accordance with California Labor Code § 432.3 and state and local minimum wage standards.

At Avantor, people are the most important part of our success because they drive our global performance. That's why our Operations, Lab Services, Sales, and many other Avantor teams rely on our talent acquisition initiatives to attract, engage and hire the right talent. Avantor's Sales vertical is a crucial part of this mix, enabling all our internal teams worldwide to grow beyond their limits.

Under general supervision, the Sales Representative is responsible for selling products and/or services to a group of clients and identify new and potential customers in order to reach the project profitability and billing levels within an assigned sales territory and/or account. Activities include: negotiation, sale, installation or delivery, and post-sale services. Responsible for securing and maintaining distribution of products and/or services and maintaining effective agreements.

This person MUST reside in near proximity to South San Francisco, CA.

What we're looking for:

• Education: College degree or equivalent/applicable experience
• Experience: 3-5 years of experience working in a complex sales environment, where multiple people are involved in the purchasing decision and there is a solution-based selling approach
  • A proven track record of verifiable sales success driving growth with a consultative, strategic selling approach
  • Business-to-business sales experience, with preference given to those with distribution experience and a scientific background and/or having work in a laboratory or research environment
  • Demonstrated capability to effectively utilize best in class selling processes (e.g. SPIN, Challenger, Miller Heiman) and technology platforms including and Qlikview

Who you are:

• Science or manufacturing research background preferred
• Excellent communication and team interaction skills, routinely interacting with customers, manufacturers, and staff
• Ability to carry on a business conversation with business owners and decision makers
• Ability to handle difficult situations and interactions
• Ability to work independently and successfully manage time and territory
• Excellent analytical skills and ability to sell strategically within an account
• Ability to understand individual customer operations
• Willingness to travel to customer locations
• Computer Knowledge (Microsoft Office)
• Holder of a valid Driver's License

How you will thrive and create an impact:

• Provide Avantor solutions to customers across assigned market segments.
• Manage a territory consisting of many customers across various markets.
• Prospect and establish new customers by managing a sales pipeline and developing and delivering proposals to customers by illustrating Avantor's value proposition.
• Sell consultatively, detailing products, determine customer needs and requirements, and make recommendations to both prospects and customers of the various solutions Avantor can offer their business.
• Work with sales management to develop strategic territory business plans for achievement of sales growth and quota attainment.
• Work in conjunction with sales management team providing proposals and implementing sales strategies to achieve sales growth.
• Build and sustain relationships with customers and ensure customer satisfaction and loyalty.
• Manage Avantor's vast product portfolio and execute and implement company defined sales and marketing strategies.
• Expand Avantor's role with existing customers by developing retention strategies illustrating Avantor's value proposition in conjunction with evolving customer requirements.
• Leverage available resources to effectively implement company marketing plan, strategies and sales processes.
• Represent and develop strong relationships with manufacturers.
• Work directly with local manufacturer representatives to develop and continually improve product knowledge, arrive at most favored pricing, and improve account profitability.
• Performs other duties as assigned.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

This reflects base salary.

This position is subject to incentive compensation, where the expected pre-tax Target Cash Opportunity ("TCO") for this position is based on the achieved sales and in the amount/range of,

Actual Pay may differ depending on relevant factors such as prior experience and eligible geographic location.

TCO is defined as Base Salary + Target Sales Incentive (Sales Incentive eligible role only).

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor offers a comprehensive benefits package including medical, dental, and vision coverage, wellness programs, health savings and flexible spending accounts, a 401(k) plan with company match, and an employee stock purchase program. Employees also receive 11 paid holidays, accrue 18 PTO days annually, are eligible for volunteer time off and 6 weeks of 100% paid parental leave (except in states that offer paid family leave). These benefits may not apply to employees covered by a collective bargaining agreement or those subject to other eligibility rules.

PURPOSE:

The Marketing Manager is responsible for leading the development and execution of the company’s comprehensive marketing strategy to drive brand awareness, revenue growth, and market expansion. This role provides strategic direction across digital, print, event, and content marketing initiatives while managing performance metrics, budgets, and vendor partnerships.

The Marketing Manager collaborates cross-functionally with leadership, sales, operations, and external partners to ensure alignment with business objectives and delivers measurable marketing results. This position also oversees and develops marketing team members, fostering innovation, accountability, and continuous improvement.

ESSENTIAL DUTIES:

Strategic Leadership

• Develop and execute a comprehensive marketing strategy aligned with company growth objectives.
• Lead brand positioning and ensure consistent messaging across all platforms and channels.
• Identify new market opportunities, target segments, and geographic expansion strategies.
• Recommend and implement data-driven marketing initiatives to increase customer acquisition and retention.

Campaign & Digital Marketing Management

• Oversee the planning, execution, and optimization of multi-channel marketing campaigns.
• Lead digital marketing strategy, including website management, SEO/SEM, email campaigns, and social media initiatives to drive traffic, engagement, and brand recognition.
• Ensure timely communication of campaign objectives, deliverables, and timelines to internal teams and stakeholders.
• Monitor KPIs and marketing analytics, providing actionable insights and performance reporting to leadership.
• New website design and project management in collaboration with selected agency

Market Research & Competitive Intelligence

• Analyze market trends, customer behavior, forecasts, and competitor activity to inform strategy.
• Translate research findings into practical marketing initiatives and business recommendations.

Event & Trade Show Leadership

• Oversee marketing efforts for trade shows, conferences, customer events, and corporate meetings.
• Ensure cohesive branding, messaging, and measurable ROI for all event initiatives.

Content & Brand Management

• Direct the creation of marketing materials, including digital content, print collateral, blogs, newsletters, and promotional materials.
• Maintain oversight of the company website and ensure content accuracy, relevance, and brand alignment.
• Manage the development and maintenance of marketing asset libraries and brand standards.

Budget & Vendor Management

• Develop, manage, and optimize the annual marketing and event budget.
• Oversee relationships with external vendors, agencies, designers, and printers to ensure quality, cost efficiency, and on-time delivery.

Team Leadership & Development

• Manage, mentor, and develop marketing team members.
• Establish performance expectations, provide coaching, and promote professional growth.
• Foster a collaborative, results-oriented team environment.

Performance & Accountability

• Establish marketing targets aligned with company objectives and ensure achievement of measurable results.
• Ownership of CRM system– hygiene, top of funnel, and training
• Regularly present campaign performance, ROI, and strategic recommendations to executive leadership.
• Ensure compliance with company policies and procedures.
• Promote and exemplify company values in Safety, Customer Focus, Teamwork, Integrity, and operational excellence.

Job Qualifications

Must be able to perform all the essential duties of the position satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Marketing, Business, Communications, or related field required.
• 5–10 years of progressive marketing experience, including strategic planning and execution.
• Proven experience managing and developing a team.
• Demonstrated success leading multi-channel marketing campaigns and measuring ROI.
• Experience in event marketing and trade show coordination preferred.
• Strong analytical skills with the ability to interpret data and market insights.
• Exceptional organizational, project management, and time management skills.
• Excellent written and verbal communication skills.
• Must have foundational computer skills, including Microsoft Office Suite (Outlook email and calendaring), Excel, Word, Autodesk Fabrication
• Additional experience desired: Microsoft Dynamics CRM 

COMPANY DESCRIPTION:

Superior Duct Fabrication, Inc. manufactures duct work and sheet metal products for the HVAC industry, as well as industrial dust collection and exhaust systems. Our goal is to provide superior service and high-quality products to our customers to enable them to meet their deadlines. We work closely with customers on a wide range of commercial projects all over the Western US, shipping from our five locations in Pomona and Camarillo, California. Las Vegas, Nevada, Tempe, Arizona, and Columbus, OH.

About Grocery Outlet

Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact.

Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success.

The Independent Operator Role

The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.

Key Responsibilities:

• Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
• Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence.
• Buying & Merchandising: leveraging Grocery Outlet’s unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
• Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better”
• Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
• Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store.

Benefits:

• Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
• Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
• Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
• Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.

Qualifications:

• Minimum of 4 years’ retail store Management or multi-unit restaurant management experience.
• Entrepreneurial mindset with a passion for retail and customer service.
• Strong leadership skills and the ability to build and develop a team.
• Business acumen, including financial and operational management experience.
• Willingness to relocate and commit to the full training and onboarding process.
• A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.

This is not the right opportunity for you if you…

• Are looking for a passive investment or absentee ownership.
• Are interested in selling property or real estate to Grocery Outlet.
• Are expecting Grocery Outlet to build a store in a specific location at your request.

If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you!

Grocery Outlet Privacy Policy -

Position Overview

The Key Account Support Specialist is responsible for providing after-sales and operational support to key customers, ensuring customer issues are handled efficiently and closed in a timely manner. This role involves coordination on spare parts ordering, shipment tracking, repair and replacement case follow-up, retail return support, as well as failure data collection and basic analysis. The position plays an important role in supporting smooth daily operations and maintaining strong customer relationships.

Key Responsibilities

1. Technical & After-Sales Support (Approx. 30%)

• Provide basic technical support to key customers via phone or video calls.
• Assist with preliminary troubleshooting and issue diagnosis.
• Document customer issues and follow up continuously until closure to ensure timely resolution.

2. Spare Parts & Order Support (Approx. 20%)

• Verify part information and inventory availability.
• Prepare and submit spare parts ordering requests.
• Track payment status and shipment progress.
• Coordinate with warehouse and logistics teams to ensure on-time delivery.

3. Retail Return Case Support (Approx. 20%)

• Track retail return batches and timelines from major retailers such as Home Depot, Lowe’s, and Costco.
• Confirm returned unit lists, materials, serial numbers, inbound status, and follow-up handling.
• Assist in identifying return responsibility (retailer, customer, or product-related) and provide improvement suggestions.
• Work closely with warehouse, after-sales, supply chain, and sales teams to ensure smooth return processes and reduce operational risks.

4. Repair & Replacement Case Follow-up (Approx. 15%)

• Monitor repair and replacement cases to ensure SLA compliance.
• Coordinate with technical and service teams to continuously improve customer satisfaction.

5. Failure Data Collection & Reporting (Approx. 10%)

• Collect and organize defective unit and failure data.
• Support basic trend analysis and report findings to regional FAE or related teams.

6. Other Support Tasks (Approx. 5%)

• Complete additional tasks assigned by the team to support overall operations.

Qualifications

• Associate degree or above; major not limited. Background in electronics, engineering, or customer service is a plus.
• 1–3 years of experience in technical support, after-sales service, key account support, or related roles preferred.
• Basic knowledge of hardware or electronic system troubleshooting is a plus.
• Strong communication skills with a customer-oriented mindset; detail-oriented and patient.
• Ability to manage multiple tasks efficiently in a fast-paced environment and work well under pressure.
• Experience with spare parts systems, ticketing systems, CRM, ERP, or WMS is a plus.
• Experience handling retail returns or reverse logistics is a plus.
• Strong English communication skills preferred.

COSCO SHIPPING LINES (North America) Inc. is seeking an Overseas Warehouse Operations & System Support Specialist to support day-to-day overseas warehouse operations in the Los Angeles area. This is a customer-facing role that works closely with Sales, Operations, and IT teams to support client service, quotation preparation, and system and process optimization initiatives.

Specific Responsibilities and Duties include, but are not limited to:

• Support end-to-end overseas warehouse operations, including inbound receiving, outbound shipping, inventory management, order fulfilment, and returns processing.
• Serve as the primary point of contact for customers, handling daily operational inquiries, service issues, and coordination requests.
• Partner with sales teams to support customer onboarding activities and assist in the preparation of warehouse service quotations and proposals.
• Assist with system optimization initiatives, including WMS / ERP / OMS requirements gathering, system testing, user support, and rollout coordination.
• Coordinate cross-functional activities related to new customer onboarding, special projects, and ongoing operational improvement initiatives.
• Monitor warehouse operational performance and support the preparation of process documentation, operational reports, and internal tracking materials.
• Support continuous improvement efforts by identifying process gaps and assisting with solution development and implementation.

Additional Qualifications and Requirements:

• Associate degree or above in Logistics, Supply Chain, International Trade, or a related field.
• Minimum 2 years of overseas warehouse or 3PL operations experience (required).
• Hands-on experience with WMS / ERP systems and related operational workflows.
• Prior customer-facing or client support experience in a logistics or supply chain environment.
• Project coordination or project assistant experience preferred.
• Familiarity with cross-border e-commerce and fulfillment models, including B2B / B2C, FBA / FBM.
• Fluency in English and Mandarin Chinese (written and verbal) is required.
• Strong proficiency in Microsoft Office Suite, particularly Excel, as well as other Office tools.

What We're Looking For:

• Strong communication and coordination skills with the ability to work effectively across teams and functions.
• Detail-oriented, well-organized, and execution-driven with a strong sense of ownership.
• Ability to manage and prioritize multiple tasks in a fast-paced warehouse and operations environment.

Technica seeking a Senior HR Manager to serve as the senior onsite People leader for our Rancho Cucamonga operations. This role leads the local HR/Payroll function and partners closely with Operations and Executive leadership to strengthen workforce stability, improve manager effectiveness, and ensure consistent, compliant execution across employee relations, performance management, recruiting, training, and employee programs.

The position supports a workforce that includes equipment sales, field engineering, field service, warehouse, logistics, and operations employees. In addition to the California site, this role provides HR support across multiple U.S. states, including remote and field-based team members, requiring strong judgment, a practical understanding of multi-state employment compliance, and the ability to deliver a consistent employee experience across locations. Operations in San Jose also.

This role also interfaces with Technica's global parent organization, supporting cross-border reporting, documentation and communication needs. Success in this position requires strong documentation skills, comfort with HR/Payroll metrics and compliance reporting, and the ability to translate people data and operational issues into clear, executive-ready insights.

Key Responsibilities

HR Site Leadership & Business Partnership

• Serve as the primary HR leader for both warehouse sites supporting both hourly and salaried employees
• Partner with site leadership to improve workforce effectiveness, accountability, engagement and retention
• Coach supervisors and managers on performance management, corrective action, attendance practices and consistent documentation standards
• Ensure timely execution of HR deliverables aligned to business needs

People Management

• Provide leadership and daily direction for 1 onsite HR/Payroll employee
• Set team goals, ensure high service levels, and drive continuous improvement in HR processes
• Build internal capability through coaching, clear expectations and escalation support

Employee Relations & Compliance (Senior-Level)

• Lead employee relations matters including performance counseling, investigations, workplace conflict resolution, corrective action and separations
• Ensure HR practices comply with all applicable federal and California employment laws and align to company policy
• Partner with leadership on sensitive employee situations while ensuring professionalism, fairness and risk reduction

Workers' Compensation & Leave Administration

• Manage all aspects of Workers' Compensation: incident intake, documentation, coordination with medical providers and claims partners, return-to-work planning, modified duty coordination and claims trend analysis
• Support management of leaves of absence and employee accommodation processes

Benefits Oversight & Employee Support

• Provide onsite HR leadership oversight for employee benefit programs (medical, dental, vision, life/AD&D, disability, 401(k), voluntary benefits)
• Partner with corporate/shared services and benefits vendors on employee questions, enrollment support, benefit education and leave/disability coordination
• Ensure benefit processes are communicated clearly across onsite and remote teams

Recruiting

• Ensure consistent interview practices and selection standards
• Partner with recruiting team to strengthen time-to-fill, quality-of-hire and early retention outcomes

Training & Development Partnership

• Lead and support onboarding quality, compliance training, leadership enablement and job training programs for warehouse roles
• Partner with site leaders to identify training gaps and improve supervisor capability

Multi-State HR Support

• Provide HR partnership for remote employees across multiple U.S. states, including Sales and field-based roles
• Support multi-state compliance including onboarding, policy alignment, employee relations and separation practices
• Multi-State Payroll

Reporting, Analytics & Executive Communication

• Develop clear HR reporting: headcount, turnover, retention risk, time-to-fill, safety/Workers' Comp trends, employee relations themes
• Prepare executive-ready PowerPoint presentations and monthly/quarterly site updates
• Provide structured reporting supporting leadership visibility and global reporting needs

Required Qualifications

• 8+ years progressive HR experience with strong Generalist depth
• 3+ years direct people management experience
• 3+ years multistate payroll experience
• 1–2 years recruiting experience (hands-on or leadership oversight)
• warehouse, industrial, or warehouse environment experience (required)
• Multi-state HR experience supporting employees across more than one U.S. state (required)
• Strong expertise in: employee relations and investigations, performance management, California HR compliance (wage & hour, policies, documentation), Workers' Compensation administration, benefits support and issue resolution
• Expert-level Excel skills (reporting, pivot tables, formulas, trend analysis)
• Expert-level PowerPoint skills (executive presentations, structured communication)
• Ability to work onsite with urgency and professionalism in a warehouse/production environment

Preferred Qualifications

• Experience supporting field service workforces
• Experience partnering with global leadership or parent-company reporting expectations
• HR certification (PHR/SPHR or SHRM-CP/SCP)
• Spanish or Mandarin proficiency a plus
• Netsuite/ADP/SDP a plus

Core Competencies

• Strong judgment and discretion in high-sensitivity situations
• High accountability and hands-on leadership style
• Data-driven decision making and clear documentation
• Analytical
• Strong executive communication and stakeholder management
• Ability to balance employee support with business requirements
• Comfort partnering closely with Operations/Sales leaders in a fast-paced environment