Sales Jobs in East Windsor
24 positions found
Salary Range $20.50 - $26.00/hr
Location: WINDSOR, CT (PriceRite of WINDSOR)
Job Title: Meat Department Supervisor, Full Time
Department: Operations
Reports To: Store Manager, Assistant Store Manager
At Price Rite, our purpose is \"to care deeply about people, helping them to eat well and be happy\"! We want everything you do as a Price Rite Team Member to support that purpose and our overall values.
On your journey at Price Rite, you will learn a variety of departments, and skills, necessary to be successful in retail grocery. Whether you are looking for a long-term career, or with Price Rite for summer work, we believe in cross training our team to allow us to deliver an outstanding shopping experience to our customers.
To support our purpose, we have established our Service Priorities to help empower our team to meet our customer needs on a daily basis. Our service priorities are:
- Safety
- Friendliness
- Presentation
- Efficiency
Working at Price Rite is more than a job or career, it's a rewarding experience. Price Rite offers many great perks and benefits for their team; opportunities to give back to the community in which we serve and cost saving programs designed to save you money, work/life balance, recognition and many other programs making Price Rite a great place to work and build a career.
Job Summary: The Meat Department Supervisor is accountable to the Store Manager/ Assistant Store Manager and is responsible for directing, developing and managing the Meat Department and Perishable staff to protect company assets, maintain store conditions and presentation, maximizing sales customer and team member relations through proper controls such as sanitation, merchandising, payroll, required record keeping and compliance of Company, State and Federal policies, rules, procedures, regulations and laws.
Minimum Required Qualifications:
- Read, write and speak English
- Perform basic math skills: calculation of percent, addition, subtraction
- Understand and follow directions
- Must be able to bend, reach, stoop and lift moderate-weighted product
- Lift up to 35 pounds regularly and at times up to 75 lbs.
- Push/pull equipment loaded with product
- Work a flexible schedule consisting of daytime, evening and weekends
- Ability to work in temperatures of 40 degrees or lower
- Prior meat and/or supervisory experience preferred
- High school diploma required, some college preferred
- Ability to travel to nearby stores
Essential Job Functions:
- Order, receive and inventory department products.
- Organize, clean and maintain coolers, freezers and cases.
- Stock, merchandise and sign meat department to enhance sales, profits and presentation.
- Perform managerial duties such as supervising, training and developing of team members.
- Communicate to all levels of management.
- Achieve sales and shrink objectives.
- Provide exceptional customer service.
- Achieve company standards of clean, fresh and friendly.
- Proper use of store security systems and keys per company policies.
- Has a Company recognized Food Safety Certification and/ or can successfully complete training to receive and maintain a Company recognized Food Safety Certification
- Perform other duties as assigned
Important Disclaimer Notice: The above statements are only intended to represent the essential job functions and general nature of the work being performed and are not exhaustive of the tasks that an Associate may be required to perform. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. This job description is not a guarantee of employment.
Benefits Overview
- Competitive Wages
- 401k Savings Program
- Flexible work schedules
- Tuition Reimbursement
- Paid Time Off: Vacation Time, Sick Time, 6 Paid Holidays
- Discount programs: Cell Phone discounts, ticket, hotel, vacation discounts and other personal discounts
- Well-Being Programs: Financial Well Being, Mental Health, Gym Membership Discounts
- Paid opportunities to participate in community events
- Recognition Programs: Team Member of the Month, Team Member of the Year, Safety Recognition, Performance Recognition, Monthly Team Member Store Events
- Team Member Referral Bonus
- Ongoing training and career preparation
- Medical, Prescription, Dental, and Vision Insurance Benefits
- Company Paid Life Insurance with optional supplemental, spouse, and child coverage
- Short Term and Long-Term Disability and AD&D
Job Summary:
The 2nd Shift Production Supervisor leads a multi-department team of CNC Operators and Set-Up Operators, in a high mix / low volume aerospace component manufacturing environment. This role is expected to balance expertise in set-up and operation of CNC machining for precision tolerance components, along with strong interpersonal skills to motivate the team to work toward common goals and objectives. Key responsibilities include managing the day-to-day priorities for multiple departments, cross-training staff on best practices to meet set-up and production run-times, optimizing processes through the elimination of waste, and leading lean continuous improvement initiatives. As a working supervisor, this role is expected to run production jobs and provide the necessary supervisory management to a small 2nd shift team.
This role is 100% in office at our plant in East Hartford, CT.
At HORST we offer a variety of benefits including but not limited to:
- Competitive PTO Package
- Paid Company Holidays
- 401K Match Program
- Medical, Dental, Vision Benefits
- Tuition Reimbursement/Assistance Program
Essential Job Duties:
- Conduct security, quality and EH&S audits to ensure the safety of employees on the second shift, and compliance with company and customer policies.
- Coordinate time-off requests, with attention to skills matrix, to ensure adequate staffing level across all disciplines of machine centers to meet production needs.
- Motivate team to meet daily, weekly and monthly goals and objectives. Identify waste and non-value-added tasks that interfere with objectives.
- Routinely measure, monitor, and publish the performance of all individuals on the team. Compare results against department standards. Complete periodic performance evaluations, and correct any issues in real time as needed, up to and including, disciplinary actions if needed.
- Host a daily GEMBA walk and serve as the primary conduit for all communications between operators and cross functional teams. Attend production meetings, and quality clinic/MRB meetings as needed. Collaborate with engineering, purchasing, production and sales teams to drive open issues to rapid closure.
- Partner with production control to stage daily and weekly priorities. Ensure jobs are completed on time, and productivity is sustained. Expedite jobs as necessary.
- Set-up and operate CNC machines according to operation sheet instructions. Provide technical support for team.
- Maintain ERP data integrity ensuring job punches match traveler package. Report any discrepancies that could impact job quantity or delivery.
- Develop and author standard work for the operation of production equipment. Coach and train teammates in best practices, enforcing safety, departmental and QMS polices, with the goal of process improvement, reduction in set up time, faster productivity rates, and improved quality.
Experience & Skills:
- Minimum of 10 years progressive career in the manufacturing of precision machined components in a regulated industry such as aerospace or medical. Previous experience in a high mix, low volume shop with an emphasis on lean manufacturing preferred.
- Working knowledge of ISO/AS quality standards, basic OSHA/EHS safety regulations, and a commitment to adherence of company policies.
- Advanced or expert machining skills in 1 or more disciplines. Swiss lathe, multi-axis turning, turning, milling, or grinding. Must be able to independently set-up and operate CNC equipment and provide the necessary training to others on shift.
- Experience leading and managing a small team toward common goals. An effective communicator that can build rapport with a diverse team. Previous team lead experience preferred.
- A willingness to take accountability for self and team, driving and inheriting the collective results of a department or team.
- High degree of urgency to drive operations at full speed. Keen sense of attention to detail to understand how to work with pace, not haste, avoiding careless mistakes.
- Strong understanding of operational metrics such as first past yield, efficiency, WIP aging, on-time-delivery, job cost, scrap rate, etc.
- Strong computer skills especially related to navigating ERP systems, job clocking systems, CAD/CAM software, and Microsoft products such Outlooks, Excel, PowerPoint, etc. Previous experience with EPICOR a plus.
Physical Demands:
Legend
N (Not applicable)
Activity is not applicable to this position
O (Occasionally)
Position requires this activity up to 33% of the time (0-2.5 hours/day)
F (Frequently)
Position requires this activity up to 66% of the time (2.5-5.5 hours/day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5+ hours/day)
Lift/Carry 10-30lbs
F
Stand
F
Walk
F
Manually manipulate
F
Squat or kneel
O
Bend
O
Reach above shoulder
O
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The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
Essential Job Functions
- Lead store team members in providing excellent customer service to retail and professional customers.
- Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc)
- Ensure telephone is answered according to company policy.
- Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
- Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
- Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
- Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
- Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
- Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
- Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
- All other duties as assigned.
Skills/Education/Knowledge/Experience/Abilities
Required:
- Strong communication skills
- Ability to obtain RSS Certification
Desired:
- Retail sales experience, preferably in auto parts
- Automotive systems and repair knowledge
- ASE Certification
- Fluency in multiple languages (Spanish is highly desired)
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
- Competitive Wages & Paid Time Off
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
- Team Member Health/Wellbeing Programs
- Tuition Educational Assistance Programs
- Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age, veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.
Our Vision: To become the leading Home Dcor retailer.
Our Mission: Enable everyone to affordably make their house a home.
Job Summary: The Team Member (TM.) role supports all operational, front-end, freight, and merchandising processes and helps maintain an active selling culture by ensuring that all processes are held to documented company standards designed to drive sales.
Key Roles & Responsibilities:
- The TM maintains a positive attitude, works with a sense of urgency, and executes all company directives, policies, and procedures accurately, thoroughly, and in a timely manner.
- The TM contributes to a customer-focused environment while providing excellent customer service.
- The Team Member performs cashier and front-end duties as assigned, ensuring transactions are completed accurately and efficiently while providing customers with a positive shopping experience.
- The Team Member unloads, processes, and stocks freight within the correct location while following all store merchandising guidelines.
- TM performs Store recovery, conditioning, and housekeeping tasks as assigned inside and outside the building.
- The TM completes the daily/weekly workload and tasks as assigned and ensures all tasks are completed efficiently and on-time.
- The TM actively impacts and participates in the areas of customer satisfaction, inventory control/shrink, safety, and loss prevention so the store will operate effectively and profitably.
- All other duties are based on business needs.
Qualifications & Competencies:
- At least 18 years old.
- High School Diploma/Equivalent.
- Communicates clearly and concisely with excellent verbal and comprehension skills.
- Ability to work a flexible schedule including nights, weekends, and some holidays.
- Ability to work independently and within a team environment.
- Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
- Reliable and trustworthy with ethical and honest behavior. Does the right thing for a team member, the customer, and the company in all situations.
Flexible and creative with an ability to handle multiple tasks where priorities shift with the demands of the business
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient store locations, distribution centers, store support center or with our private fleet team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General journey and see how your career can thrive.
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations.
Job DetailsFunction as a cashier and/or stocker and act in a lead capacity in the absence of the store manager or assistant store manager. Assist in setting and maintaining plan-o-grams and programs. Provide exemplary customer service. Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets and reducing losses.
Duties and Essential Job Functions:- Unload trucks according to the prescribed process for the store.
- Follow company work processes to receive, open and unpack cartons and totes.
- Stock merchandise; rotate and face merchandise on shelves and build merchandise displays.
- Restock returned and recovered merchandise.
- Order zones and drop shipment categories, following prescribed ordering practices, as assigned by the store manager.
- Assist in plan-o-gram implementation and maintenance.
- Assist customers by locating merchandise.
- Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.
- Greet customers as they enter the store.
- Maintain register countertops and bags; implement register countertop plan-o-grams.
- Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.
- Collect payment from customer and make change.
- Clean front end of store and help set up sidewalk displays.
- Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment.
- Provide superior customer service leadership.
- Follow company policies and procedures as outlined in the standard operating procedures manual, employee handbook, and company communications.
- Open and/or close the store under specific direction of the area manager.
In the absence of the store manager or assistant store manager:
- Authorize and sign for refunds and overrides; count register; make bank deposits.
- Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
- Monitor cash levels and make appropriate drawer pulls as directed by the store manager.
- Monitor cameras for unusual activities (customers and employees), if applicable.
- Supply cashiers with change when needed.
- Complete all required paperwork and documentation according to guidelines and deadlines as assigned.
Knowledge and skills:
- Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
- Knowledge of cash handling procedures including cashier accountability and deposit control.
- Ability to perform IBM cash register functions.
- Knowledge of cash, facility and safety control policies and practices.
- Effective interpersonal and oral & written communication skills.
- Understanding of safety policies and practices.
- Ability to read and follow plan-o-gram and merchandise presentation guidance.
Work experience and/or education:
- High school diploma or equivalent and six months of supervisory experience (or related experience/training) preferred.
Working conditions:
- Frequent walking and standing
- Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise
- Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers
- Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds
- Occasional climbing (using step ladder) up to heights of six feet
- Fast-paced environment; moderate noise level
- Occasional exposure to outside weather conditions
- Occasional or regular driving/providing own transportation to make bank deposits, attend management meetings and travel to other Dollar General stores.
Relocation assistance is not available for this position. Dollar General Corporation is an equal opportunity employer.
Title: New Product Introduction Engineer
Job Summary:
The incumbent will be responsible for project management from development through production launch for new products.
Supervisory Responsibilities: None
Duties/Responsibilities:
- Collaborate with customers, marketing, sales, manufacturing, engineering, and quality engineering to shepherd new programs from concept development to commercial launch.
- Position serves in a results-driven environment and requires a team-oriented individual.
- Develop project and manufacturing costs to support sales and marketing in business case development and program justification.
- Ability to understand customer requirements and translate those requirements into a manufacturable product design.
- Establish engineering / scientific objectives for projects.
- Coordinate tooling design, fabrication, start-up, and production ramp-up then turn over to manufacturing for new programs.
- Finalize specifications, designs, and contract reviews for specific market responsibilities.
- Ability to manage multiple projects at one time to agreed timelines and budgets.
- Independently plan and execute projects – i.e., program management
- Evaluated based on execution to the project timeline.
- Evaluated based on customer satisfaction.
- Evaluated on the successful launch of products to production.
The expectations for managing the programs are:
- Manage the phase gate process from purchase order receipt, through development and production release.
- Assemble a multi-disciplinary team (assigned by department managers) to execute project activities.
- Hold a kick-off meeting to launch the project.
- Create and maintain a project Gantt chart for schedule and critical deliverables.
- Hold review meetings as programs progress towards production.
- Participate in technical meetings.
- Manage customer meetings.
- Manage suppliers in the development phase.
- Generate presentations on project status.
- Mange the hand off of a project to production and the production sign-off of a project
- Participate with the team in a “hands on” manner: assist in writing / review of documents, assist with taking product samples, machine operation, manufacturing process review, and physical review of product quality.
Required Skills/Abilities:
- 3+ years of experience in manufacturing, product realization, or an applied industrial environment.
- Experience with automotive, aerospace, or medical manufacturing and quality systems desired. Proficiency in reading engineering prints along with an understanding of geometric dimensioning and tolerancing (GD&T).
- Skilled in utilizing spreadsheets for calculations, task management, and documentation.
- Manage team priorities and open tasks.
- Able to lead team meetings.
Experience & Education Requirements:
Bachelor of Science in Engineering or ten years of experience in manufacturing and program management.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to access and navigate each department at the organization’s facilities.
Job Description:
Position Details:- Monday - Friday position with flexibility in schedule to meet the needs of the department
- Pay ranges between $105,000 - $120,000 with a 30% bonus potential
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support America’s food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
Manages and coordinates the operational and maintenance activities of the Operating Company's (OpCo) truck fleet. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.
Responsibilities may include, but not limited to:
- Oversees the operations of the mechanic shop assuring all mechanical maintenance and repairs are performed properly and in the most efficient and economical manner possible.
- Plans, organizes, directs, supervises and evaluates the activities, programs and operations, determines and establishes priorities.
- Conducts utilization studies and evaluates the condition of the fleet on an ongoing basis; makes recommendations on the size and composition of the fleet and establishment of replacement criteria.
- Ensures that all safety regulations are followed.
- Manages, mentors and leads others in the performance of their duties in accordance with applicable laws and within company policy and procedures.
- Maintains and keeps all equipment in good working condition.
- Diagnoses, rebuilds and repairs trucks, trailers and other equipment.
- Ensures that inspections and preventive maintenance are conducted.
- Prepares and maintains records and reports.
- Maintains a clean shop.
- Develops interpersonal relationships which encourage openness, candor and trust, both internally and externally.
- Other duties as assigned.
#LI - JG2
Qualifications:
High School Diploma or Equivalent4-6 Years of Experience with fleet equipment maintenance.
Team lead or supervisory experience with Department of Transportation (DOT) regulations knowledge.
Company description
Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers — providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.
Awards and Accolades
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.Successful candidates will guide clients through the selection/order process and build/maintain a happy client base.
We Offer: Training and ground floor opportunity for advancement.
Base wage app.
$400-500 weekly to get started.
$125-700 per unit bonus Ability to earn Financing bonus Factory Spiffs up to $250 per unit Medical/Dental/Life Insurance 401K Profit sharing plan Paid Vacation 5 day work week Convenient Highway location Large Advertising budget Email resume "affirmative action
- equal opportunity employer" Stable successful employment history Computer literacy College Graduate preferred Italian language ability helpful not required Ability to network and assist sophisticated clientele Positive, enthusiastic attitude Able to motivate and persuade potential clients to action.
POSITION SUMMARY:
At Windsor Federal Bank, the Residential & Consumer Mortgage Loan Originator serves as a trusted advisor and lending expert, guiding clients through the stages of the mortgage and consumer loan process - from initial inquiry to successful closing. This role is pivotal in helping individuals and families realize their homeownership and borrowing goals by providing tailored advice, timely communication, and exceptional customer care throughout the pre-approval, application, and closing phases.
This position is responsible for developing and maintaining strong relationships with a wide range of referral sources - including real estate agents, attorneys, financial advisors, and internal partners - to generate new business and meet both individual and organizational lending goals. The Loan Originator also represents Windsor Federal Bank in the community by participating in outreach efforts and financial education initiatives.
ESSENTIAL FUNCTIONS:
- Originate and Advise: Guide potential borrowers through the residential and consumer loan process, offering personalized advice and financial education at every step—from initial inquiry and pre-qualification through application, underwriting, and closing.
- Build Referral Relationships: Proactively develop and nurture referral relationships with real estate professionals, attorneys, investment advisors, internal bank employees, and community organizations to drive loan originations.
- Client Engagement: Conduct in-person, phone, and or virtual meetings to evaluate borrowers' financial profiles and lending needs, ensuring a positive and informed customer experience.
- Loan Application Management: Prepare and submit complete, accurate loan applications and ensure timely delivery of all required disclosures and documentation in compliance with regulatory guidelines.
- Customer Follow-Up: Maintain regular and proactive communication with clients, referral partners, and internal departments to ensure timely updates and an efficient closing process.
- Market Expertise: Stay informed about current real estate and lending trends, local market conditions, and changes to federal and state regulations affecting residential and consumer lending.
- Community Involvement: Represent the bank at real estate and community events, homebuyer seminars, and local business activities to promote awareness and increase visibility of Windsor Federal's mortgage offerings.
- Cross-Selling: Identify opportunities to recommend complementary financial products such as deposit accounts, home equity loans, and consumer lending services.
- Performs other related duties as assigned.
REQUIRED EDUCATION / EXPERIENCE / SKILLS:
- Minimum of five (5) years of experience in residential lending, with a proven track record of $20 million or higher in annual mortgage originations or equivalent underwriting expertise in accordance with secondary market standards.
- In-depth knowledge of conventional, FHA, VA, CHFA and proprietary loan programs, along with compliance regulations including HMDA, ECOA, TILA, and RESPA.
- Strong financial analysis skills, particularly in evaluating personal and business tax returns.
- Proficiency in using mortgage lending software (preferably Encompass LOS) and related technology platforms.
- Valid state driver's license and reliable transportation for making outside sales calls and/or to meet loan applicants as needed.
- Requires the National Mortgage Licensing System (NMLS) Registration.
- Ability to work independently while collaborating effectively with colleagues and leadership.
Windsor Federal Bank, an Equal Opportunity Employer, offers a competitive compensation and benefits package including vacation, personal days, paid sick time, holidays, participation in a 401(k) plan, and profit sharing.
For consideration, qualified applicants may email a cover letter and resume to: .
Windsor Federal Bank 270 Broad Street, Windsor, CT 06095
An Equal Opportunity Employer
Job Title / Role: Program Manager
Key Skills: Business Growth, Optimize Profitability, Maximize Customer Satisfaction.
Experience: 15+
Location: Windsor, CT
Shift: General.
Mode: On-Site.
We at Coforge are seeking “Program Manager” with the following skill set:
- The Program Manager is responsible for developing and managing strategic client relationships to drive business growth, optimize profitability, maximize customer satisfaction, and reduce attrition.
- This role requires a proactive leader who can balance commercial objectives with operational excellence.
Key Responsibilities:
- Own end-to-end client engagements to meet and exceed revenue and margin targets through strategic planning and relationship management.
- Analyse performance metrics and implement initiatives to improve financial outcomes and profitability.
- Lead the delivery of exceptional customer service experiences, ensuring high CSAT scores through ongoing engagement, feedback loops, and actionable insights.
- Regularly monitor customer satisfaction scores and implement corrective actions to enhance client loyalty and retention.
- Track and minimize customer attrition by identifying root causes, proactively addressing client concerns, and deploying retention strategies.
- Present quarterly business reviews to internal stakeholders and clients focused on key KPIs: revenue, margin, CSAT, and attrition.
- Collaborate with cross-functional teams (Sales, Operations, and Product) to deliver solutions aligned with client needs and business goals.
- Required Skills and Competencies Proven track record of consistently delivering and growing client revenue streams.
- Strong financial acumen with experience managing profit margins in client-facing operations.
- Expertise in customer satisfaction measurement and improvement, including CSAT implementation and analysis.
- Demonstrated ability to reduce attrition through engagement strategies and retention planning.
- Excellent communication, negotiation, and relationship-building skills.
- Analytical mindset with a data-driven approach to decision-making and continuous improvement.
- Seniority Level
- Director
- Industry
- IT Services and IT Consulting
- Medical Equipment Manufacturing
- Employment Type
- Full-time
- Job Functions
- Project Management
- Skills
- Global Account Development
- Service Delivery
- Global Delivery
- Client Services
- Project Delivery
- Customer Engagement
- Customer Satisfaction (CSAT)
- Stakeholder Engagement
- Client Relations
- Account Management