Resolution Technologies Inc Jobs in Usa

Role Requirements:

· 3-4 years working in an analyst role.

· Proven attention to detail, especially related to technical information.

· Proven experience in a prior role managing technical information and details where accuracy was paramount.

· Excellent oral and written communication skills.

· Ability to work under pressure in a challenging environment. Ability to work well with others and collaborate with different functions.

· Knowledge of IT concepts, cloud computing, software, and systems.

· Knowledge of Amazon Web Services, Microsoft Azure, and/or Google Cloud Platform.

Desired

· Experience with Cloud ERP from a landscape perspective.

· Practical understanding of cloud architecture and IaaS operations model.

· Knowledge of enterprise technology infrastructure (i. e. networks, storage, enterprise server software including Windows Server, Linux, and monitoring technologies).

· Experience in a Managed Services environment.

Job Title: Project Administrator - Data Center Information Technology/Design/Engineer Firm

Job Type: Full-time

Job Location: On-Site Edison, NJ

Project Administrator

NJ Data Center growing Information Technology/Design/Engineer Firm is seeking a Project Administrator to join our team. The Project Administrator is responsible for managing the administrative tasks and logistical aspects of data center construction or expansion projects, including coordinating with various teams, tracking project progress, maintaining documentation, and ensuring smooth execution of project activities under the guidance of a project manager, all while adhering to deadlines and budget constraints; essentially acting as the organizational backbone for the project.

Responsibilities include but are not limited to:

1. Support project team on all administrative tasks and duties.
2. Heavy client/vendor/supplier interaction.
3. Preparation of spreadsheet reports, contracts documents, purchase and change order requests, presentations, and correspondence.
4. Receive, maintain and distribute submittals, RFI’s, shop drawings and establish project log to record receipt and disposition of same.
5. Coordinate project meetings and travel arrangements.
6. Maintain electronic and manual database of all project files and archives.
7. Other responsibilities normally performed in the execution of a Project Administrator position according to standard Architectural/Engineering industry practices.
8. Assist architects/engineers with editing/issuing project book specifications (electronic IE: Master Specs).

Qualifications:

1. Three to five years experience in Engineering firms or related fields.
2. BA is recommended.
3. Must exhibit initiative, judgment, and quality in performance and responsibilities.
4. Deadline and detail oriented.
5. Proficiency in Microsoft Office, Word, Excel, Outlook, Power Point.
6. Ability to work well with multi disciplines in a fast paced environment.

Work Schedule:

This is a full-time job position. In office, not remote or virtual.

Normal business hours are Monday thru Friday 8-5pm.

Benefits:

• 401 k match to $3500
• Full health medical/dental/prescription/life insurance (75% paid by employer 20-25% paid by employee)
• After 3/5 years eligibility based on rating for company owned NJ shore house
• Tuition reimbursement for employee
• Subjective year end bonus plan(end September)
• Awards/recognition for superior effort and extraordinary excellence
• Longevity awards 5/10/15/20/25/30 plus years
• After 15 years education assistance for children eligibility
• After 15 years eligibility for additional retirement compensative (elective)

BRUNS-PAK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.

Project description

This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value

Responsibilities

Platform Ownership

Network & Monitoring Tools (must have)

Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.

Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded

Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards. Systems Administration (must have)

Provide sysadmin support for Linux and Windows servers, including:

Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)

OS level troubleshooting and configuration

Monitoring and logging enablement

Support hybrid environments spanning on prem and Azure infrastructure.

A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.

Observability & Event Management Support (should have)

Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.

Assist with event management workflows, ensuring alerts are actionable and routed correctly.

Participate in efforts to reduce alert noise and repeat incidents. SIEM & Security Visibility (nice to have)

Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.

Support log ingestion, troubleshooting, and collaboration with security and incident response teams.

Ensure infrastructure and network telemetry supports security detection requirements. Cloud Monitoring & Azure Integration (should have)

Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:

Azure Monitor and Log Analytics integrations

Observability for Azure hosted workloads Automation, AI & Continuous Improvement (nice to have)

Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:

Improve signal quality / reduce alert fatigue

Support faster incident triage

Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.

Knowledge Transfer & Operational Resilience

Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.

Support on call or escalation rotations as needed.

Skills

Must have

Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments

Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).

Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds

Not a must but nice to have experience with platform like StruxureWare.

Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.

Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).

Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.

Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.

Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.

Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.

Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations

Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.

Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.

Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.

Experience with change management practices in an enterprise IT environment is beneficial

This technology engineer is responsible for ensuring the reliability, supportability, and continuous improvement of key infrastructure monitoring and management platforms, with primary ownership focus on tools such as SolarWinds, Azure Sentinel. This role requires a developer mindset. This person will also be providing operations systems administration support for hands on Linux and Windows systems. This role partners closely with internal teams across operations, monitoring, and security to strengthen platform health, improve signal quality, and enable effective incident response workflows. The engineer will support a hybrid environment with strong emphasis on Microsoft Azure monitoring and logging, contribute to platform lifecycle activities (patching, upgrades, onboarding, documentation), and continuously learn and apply modern capabilities— including analytics and emerging AI features—across event management, observability, and SIEM tooling to reduce operational friction and increase time to value.

Responsibilities:

Platform Ownership - Network & Monitoring Tools (must have)

• Familiar with tools such as SolarWinds (including NetPath). As a platform owner, ensure platform stability, upgrades, patching, and day to day support.

• Has knowledge about network centric monitoring capabilities including SNMP polling, traps, and device visibility etc. Ensure new sites and devices are properly onboarded

• Partner with platform and cloud teams to ensure migrated workloads meet monitoring standards.

Systems Administration (must have)

• Provide sysadmin support for Linux and Windows servers, including:

• Agent deployment and upgrades (SolarWinds, Datadog, Dynatrace)

• OS level troubleshooting and configuration

• Monitoring and logging enablement

- Support hybrid environments spanning on prem and Azure infrastructure.

- A developer mindset with experience in Dev workflow, GitHub, PowerShell etc.

- Observability & Event Management Support (should have)

- Has experience with tools such as Datadog and Dynatrace. The person will be responsible for collaborating with platform owners to support integrations, data quality, and alerting hygiene.

- Assist with event management workflows, ensuring alerts are actionable and routed correctly.

- Participate in efforts to reduce alert noise and repeat incidents.

SIEM & Security Visibility (nice to have)

- Develop a working understanding of SIEM concepts and platforms such as Azure Sentinel and CRIBL.

- Support log ingestion, troubleshooting, and collaboration with security and incident response teams.

- Ensure infrastructure and network telemetry supports security detection requirements.

Cloud Monitoring & Azure Integration (should have)

- Has experience with Azure cloud platform. Have either directly supported or is familiar with Azure based monitoring and logging, including:

- Azure Monitor and Log Analytics integrations

- Observability for Azure hosted workloads

Automation, AI & Continuous Improvement (nice to have)

• Explore and apply AI assisted features within monitoring, event management, and SIEM tools to:

- Improve signal quality / reduce alert fatigue

- Support faster incident triage

• - Contribute to documentation, runbooks, and operational improvements focused on small, incremental wins.

- Knowledge Transfer & Operational Resilience

- Participate in knowledge transfer activities related to platform transitions and retirements. Maintain documentation.

- - Support on call or escalation rotations as needed.

Mandatory Skills Description:

• Minimum 4-5 years of experience in infrastructure operations, monitoring, observability, or platform operations roles, supporting enterprise environments

• Hands on experience with systems administration for Linux and Windows servers, including troubleshooting, configuration, and deployment of monitoring or management agents (e.g., SolarWinds, Datadog, Dynatrace).

• Foundational networking knowledge, including concepts such as SNMP, network monitoring, LAN/WAN fundamentals, firewalls, and telemetry collection, sufficient to support network centric monitoring platforms like SolarWinds

• Not a must but nice to have experience with platform like StruxureWare.

• Experience with observability or monitoring platforms, such as SolarWinds, Datadog, Dynatrace, or similar tools, with an understanding of alerting, dashboards, and signal quality.

• Exposure to cloud environments, preferably Microsoft Azure, including familiarity with monitoring and logging concepts (e.g., cloud based telemetry, logs, metrics, and integrations).

• Basic understanding of incident and event management practices, including alert triage, escalation, and collaboration with incident response or operations teams.

• Demonstrated willingness and ability to learn new technologies quickly, with examples of picking up new platforms, tools, or domains outside of prior core expertise.

• Familiarity with Agile or SAFe ways of working, including collaboration in sprint based delivery models, and cross functional team engagement is a plus.

• Strong communication and collaboration skills, with the ability to work effectively with platform owners, operations teams, security teams, and external stakeholders.

• Experience working in a modern Dev workflow using GitHub (branches, pull requests, code reviews, and CI/CD) to manage and deploy scripts/automation used for platform operations

• Working proficiency in scripting languages such as PowerShell, Python, BASH, or similar scripting languages.

• Knowledge with Azure, Azure Active Directory (AD), and hybrid cloud environments is a plus.

• Exposure to SIEM concepts or platforms such as Azure Sentinel, CRIBL, or similar is a plus.

• Experience with change management practices in an enterprise IT environment is beneficial.

Nice-to-Have Skills Description:

Agile Methodologies

Join Our Team as a Website Tester at Little Wheel

Little Wheel is a gambling technology company focused on researching and building products that put players first. We are currently hiring Website Testers across Michigan, New Jersey, Pennsylvania, and West Virginia.

This is a great opportunity to earn extra income on a flexible schedule while helping us test online casinos. No prior experience is required, and all training is provided.

This is a short-term contract, with opportunities for ongoing work for high performers.

Role Overview

As a Website Tester, you will:

• Participate in user experience testing on various online casino platforms.
• Follow step-by-step instructions to complete assigned tasks.
• Record feedback and report bugs or usability issues.
• Provide detailed insights into your testing experience.
• Complete all testing assignments within set timelines.

Requirements

To be eligible, you must:

• Be at least 21 years old.
• Reside in one of the following states: Michigan, New Jersey, Pennsylvania, or West Virginia.
• Own a laptop or desktop computer.
• Be able to complete a short, paid online training and onboarding process.

No previous testing or gambling experience is needed. You will not be gambling with your own money, and there are no fees or out-of-pocket costs. All the interactions/game-play would be for testing purposes.

Compensation and Benefits

• Guaranteed earnings of at least $1,000 for approximately 20 hours of testing.
• Minimum of $25/hour, with higher pay for faster testers.
• $100 bonus upon completing the onboarding program.
• Flexible schedule – choose when you want to work.
• Work from home – test websites from the comfort of your own space.
• Fast payments – get paid after each of the 4 testing stages.
• Excellent support – coordinators available daily from 6 AM to 11 PM ET.

What Our Testers Say

"Great side gig for some extra cash. The team is very communicative and will answer any questions/concerns!" – Maria, Trustpilot (2021)

"Tasks are clearly explained with step-by-step instructions. You can work when it's convenient. Support is very helpful and responsive." – Anonymous, Glassdoor (2025)

Read more reviews on Glassdoor, Trustpilot, and Google.

Equal Opportunity Statement

Little Wheel LLC is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees, regardless of race, religion, color, national origin, gender identity, sexual orientation, age, disability, or veteran status. We celebrate diversity and strive to create a workplace where everyone feels valued.

Company Info

Website: Address: Little Wheel LLC, 250 Pehle Ave, Suite 200, Saddle Brook, NJ 07663 Phone: (833) 313-7490

Join Our Team as a Website Tester at Little Wheel

Little Wheel is a gambling technology company focused on researching and building products that put players first. We are currently hiring Website Testers across Michigan, New Jersey, Pennsylvania, and West Virginia.

This is a great opportunity to earn extra income on a flexible schedule while helping us test online casinos. No prior experience is required, and all training is provided.

This is a short-term contract, with opportunities for ongoing work for high performers.

Role Overview

As a Website Tester, you will:

• Participate in user experience testing on various online casino platforms.
• Follow step-by-step instructions to complete assigned tasks.
• Record feedback and report bugs or usability issues.
• Provide detailed insights into your testing experience.
• Complete all testing assignments within set timelines.

Requirements

To be eligible, you must:

• Be at least 21 years old.
• Reside in one of the following states: Michigan, New Jersey, Pennsylvania, or West Virginia.
• Own a laptop or desktop computer.
• Be able to complete a short, paid online training and onboarding process.

No previous testing or gambling experience is needed. You will not be gambling with your own money, and there are no fees or out-of-pocket costs. All the interactions/game-play would be for testing purposes.

Compensation and Benefits

• Guaranteed earnings of at least $1,000 for approximately 20 hours of testing.
• Minimum of $25/hour, with higher pay for faster testers.
• $100 bonus upon completing the onboarding program.
• Flexible schedule – choose when you want to work.
• Work from home – test websites from the comfort of your own space.
• Fast payments – get paid after each of the 4 testing stages.
• Excellent support – coordinators available daily from 6 AM to 11 PM ET.

What Our Testers Say

"Great side gig for some extra cash. The team is very communicative and will answer any questions/concerns!" – Maria, Trustpilot (2021)

"Tasks are clearly explained with step-by-step instructions. You can work when it's convenient. Support is very helpful and responsive." – Anonymous, Glassdoor (2025)

Read more reviews on Glassdoor, Trustpilot, and Google.

Equal Opportunity Statement

Little Wheel LLC is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees, regardless of race, religion, color, national origin, gender identity, sexual orientation, age, disability, or veteran status. We celebrate diversity and strive to create a workplace where everyone feels valued.

Company Info

Website: Address: Little Wheel LLC, 250 Pehle Ave, Suite 200, Saddle Brook, NJ 07663 Phone: (833) 313-7490

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

The Resolution Specialist Lead at Gifthealth is a key member of the Patient Support team, responsible for guiding the day-to-day activities of the Resolution Specialists. This role supports a high-functioning, service-focused team that manages complex patient concerns and escalations. The Lead plays a critical role in improving team performance, optimizing workflows, and ensuring exceptional patient experiences.

Team Leadership & Coaching:

• Provide daily guidance and mentorship to the Resolution Specialist Call Center Team.
• Support team development through hands-on coaching, training, and feedback.
• Monitor performance metrics (e.g., call handling time, resolution quality, and accuracy) and conduct regular reviews with staff.
• Support onboarding and ongoing training for new and existing team members.

Escalation Management:

• Act as the primary point of contact for high-priority or sensitive patient escalations.
• Coordinate with internal teamsincluding pharmacy operations, fulfillment, and customer serviceto drive resolution.
• Develop and implement scalable protocols for efficient handling of escalations.

Continuous Process Improvement:

• Analyze escalation and resolution trends to identify workflow gaps and training opportunities.
• Collaborate cross-functionally to implement improvements that reduce recurrence of issues.
• Maintain up-to-date documentation on processes and workflows to promote consistency and transparency.
• Actively participate in strategic planning around team growth, support tools, and operational efficiency.

Compliance & Reporting:

• Ensure all patient communications are compliant with HIPAA and other applicable regulations.
• Track and report escalation data and resolution outcomes for leadership and quality assurance review.
• Participate in audits and ensure readiness for compliance reviews.

• Education: Bachelor's degree in Healthcare Administration, Business, or a related field (or equivalent work experience).
• Minimum 3 years in a patient support or customer service role, with at least 1 year of supervisory or team lead experience.
• Proven ability to manage and resolve complex patient or customer issues.
• Strong interpersonal, communication, and organizational skills.
• Proficiency with Zendesk, CRM tools, Microsoft Office Suite; knowledge of pharmacy systems is a plus.
• Familiarity with healthcare or pharmacy operations and compliance is highly desirable.

• Location: Hybrid in Columbus, OH
• Schedule: Full-time
• May require additional availability or flexibility for escalations.
• Regular meetings with your team, department, or leadership to ensure alignment.

• Must be able to sit for extended periods of time while working, with periodic standing or movement as needed.
• Must be able to perform repetitive motions for the duration of a shift, including typing, using a mouse, and operating a telephone or headset.
• Must be able to view a computer screen for extended periods of time and accurately read information.
• Must be able to communicate clearly and professionally via phone, email, and chat for most of the workday.
• Must be able to handle multiple tasks simultaneously, including navigating multiple systems while speaking with customers.
• Must be able to work onsite for all scheduled shifts, including assigned hours, overtime, or adjusted schedules as business needs require.

Status: Full-time FLSA: Non-exempt

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

The Opportunity

We’re looking for a detail oriented, self-motivated individual to join our growing team as a Research & Resolution Consultant. As a Research & Resolution Consultant you’ll be responsible for managing a workload of different cases that will require research and problem solving to determine if the client was harmed by the error and what course of action can be taken to make the client whole. We support many organizations across the firm as well as other areas in MassMutual that will require effective communication as some cases will involve upper level management both at the Home Office as well as in the field. This is a fast-paced environment as we deal with time sensitive issues that require immediate attention.

The Team

We are a team with a unique opportunity given we see any and all operation errors that has a direct impact on the end client. On multiple occasions we have identified a process gap through trending of cases and worked with the team who owns the process, to update the workflow to fill the gap. We have people from many backgrounds and encourage out of the box thinking to come to a solution to each case. As a team, we pride ourselves in creating the best service experience possible in order to repair the relationship between client, rep, and MMLIS by getting to the root cause of the error that took place to fix anything that went wrong and make sure the account is in good standing for the future.

The Impact

As a Research & Resolution Consultant, your responsibilities will include, but not be limited to the following:

• Performing research and analysis to support business operations and present finding to managers
• Develop solutions through root-cause analysis of complex issues and escalations related to Broker/Dealer business
• Identify opportunity to enhance and update workflows, procedures, and policies and determine best practices with some direction
• Make level appropriate decisions while weighing business risk and customer service, and document justification of exception processing
• Utilize problem solving toolkit to identify trending and demonstrate the ability to provide countermeasures to enhance the client experience and integrate the ease of doing business philosophy into operations
• Analyze trading activity of registered representatives through research and execution of trades to correct errors made by registered representatives and internal business partners
• Work with legal and compliance, peers, management to carryout processing of legal orders and regulatory requests, and Customer Relations requests on customer complaints

The Minimum Qualifications

• HS Diploma or equivalent
• 3+ year MMLIS experience and / or 5+ years' financial services experience
• Series 7 & 24 required at time of application
• 1+ year experience with Microsoft Office Suite
• Candidates residing within 50 miles of MassMutual office will be expected to work a Hybrid schedule of 3 days a week in the office

The Ideal Qualifications

• Bachelor’s Degree
• 7+ years of financial services industry experience
• Highly collaborative team player with extraordinary attention to detail

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Research & Resolution Team
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-DK1

#LI-REMOTE

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate.

Field Property Adjusters focus on using technology and desk adjusting for a virtual first approach to inspections and claims handling. USAA also provides a company vehicle to physically inspect losses within your locally assigned territory. Field Adjusters may travel outside of their local territory to respond to claims in other regions when needed. This is an hourly, non-exempt position with paid overtime available.

We have a positions available for an experienced Senior Field Property Adjusters with large loss specializing in Contents for the Philadelphia, PA area.

This is a field-based role for Philadelphia, PA. Also, candidate has to live withing 1 hour from the international airport. Candidates currently living in this location or willing to self-relocate are encouraged to apply.

What you'll do:

• Proactively manages assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.

• Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.

• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.

• Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.

• Maintains accurate, thorough, and current claim file documentation throughout the claims process.

• Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.

• Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques.

• Serves as an informal resource for team members.

• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations.

• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

• May be assigned CAT deployment travel with minimal notice during designated CATs.

• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.. 

What you have:

• High School Diploma or General Equivalency Diploma.

• 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience.

• Developing knowledge of residential construction.

• Working knowledge of estimating losses using Xactimate or similar tools and platforms.

• Demonstrated negotiation, investigation, communication, and conflict resolution skills.

• Working knowledge of property claims contracts and interpretation of case law and state laws and regulations.

• Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.

• May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed.

• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

What sets you apart:

• Prior experience adjusting property claims using virtual technologies such as ClaimsXperience.
• Prior advanced knowledge of Xactcontents.
• Prior experience handling Contents only in higher severity/complex Large Loss claims
• Bachelor’s degree
• Industry designations such as CPCU, AIC, SCLA
• Currently reside within or have the ability to self-relocate within 1 hour driving distance from Philadelphia, PA International Airport
• Currently hold an active Adjuster License

• US military experience through military service or a military spouse/domestic partner

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.  

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation range: The salary range for this position is: $63,590.00 - $121,530.00

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About Covista


Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

For more information, visit and follow us on LinkedIn, Instagram and YouTube.

Reporting directly to the Manager of Student Accounts in a fast paced and goal-oriented contact center environment, this role is responsible for assisting in student success through proactive and accurate account assessment and student assistance on past due balances for inactive students. This position manages a portfolio of multiple institutions under Financial Account Management. Colleague participates in servicing out of school student accounts, negotiating mutually acceptable payment plans and performing delinquency management on an assigned portfolio of accounts. Ensures that all students have the appropriate guidance to make informed financial decisions to resolve outstanding balances on their account and provides accurate information for students looking to resume. Ensures team members are identifying trends and providing a thorough, holistic customer experience to internal and external customers. Works closely with academic partners and other departments to research and resolve any student issues. This colleague is charged with being a role model for the organization Covista values and fosters a culture of CARE consistent with organization's mission, vision, and purpose.

Responsibilities

• Manage a portfolio of assigned student accounts, some of which may be complicated or unique, to ensure payment is received; this may include research, validating data and postings in student ledgers, and/or working with other departments to ensure accuracy of accounts following account(s) through resolution.

• Collect payments on open receivable balances in a timely manner; this includes making outbound phone calls and taking inbound calls as well as responding to emails and Salesforce cases timely.

• Negotiate mutually acceptable payment plans with students in accordance to policy.

• Accountable to reduce delinquency for all assigned accounts to reduce bad debt.

• Deliver on expected department goals and activity metrics.

• Establish and maintain an effective, collaborative and cooperative working relationships with stakeholders, other departments and functional areas to deliver optimal results.

• Provide exceptional customer care to students and colleagues by accepting ownership of issues and questions by completing research, identifying solutions and bringing matters to a satisfactory resolution.

• Function as the point of contact for escalated student issues. Expected to research, identify solutions and bring accounts to a satisfactory resolution with students.

• Ensures compliance with all SOX controls, quality assurance, regulations and internal policies and procedures.

• Demonstrates and communicates current, detailed and accuracy of University withdrawal policies including the understanding of postings in ledgers for Title IV, Grants, Military/Veteran’s Affairs, and international and domestic procedure and policies to prospective return students, and non-returning students. Communicates these policies and procedures in a manner that displays deep understanding of the rationale and the value of the policy or procedure to the student.

• Identifies solutions for continuous improvement to existing processes and actively participates in UAT and the roll-out and execution of process changes.

• Attends team meetings, meetings with stakeholders and contributes to organizational committees.

• Performs other duties as assigned

• Complies with all policies and standards
  
  

• High School Diploma Required or Bachelor's Degree Some college preferred.
• 1+ year experience in consumer collections Required.
• Knowledgeable in collections regulations, laws and associated processing procedures, required.
• Excellent, customer service, organizational, critical thinking, communication, and time management skills.
• Effective inter/intra-departmental verbal and written communication skills.
• Ability to work independently as well as function as part of a team.
• Computer skills in Microsoft Office products, student accounts systems and internet applications.
  
  

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.00 and $23.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit:
  
  

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation