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Job Summary
As our Information Technology (IT) Specialist, you'll be part of the reliable team behind the scenes—ensuring computers, hardware, software, mobile devices, networks, servers, and more run at peak performance every single day. You'll set up workstations and software so new hires hit the ground running, keep login credentials secure and up-to-date in our databases, and deliver fast, friendly support that keeps our teams productive and smiling. Efficiency, diligence, and accuracy are your strengths, and our IT Team is all about being the dependable force that powers the entire company.
Key Responsibilities
- Coordinate trainings with the HR Team for new hires.
- Prepare for IT updates and trainings
- Work with IT Team to ensure everything is setup and ready for new hires
- Organize, manage, and update support tasks
- Ensure IT Department is efficient and responding to tasks quickly
- Manage asset tracking to ensure all devices are enrolled
- Organize, manage, and update login credentials, asset tracking, etc.
- Provide user support.
- Educate users on company software.
Role Requirements
- A genuinely pleasant, polite, and professional attitude
- Outstanding interpersonal skills and excellent written/oral communication
- Top-notch organizational abilities and laser-sharp attention to detail
- Proficiency with company software.
- Preferred: Bachelor’s degree or higher in a related field.
- Bonus: You thrive in solving a tricky issue and knowing your work keeps the whole company connected and moving forward.
Ready to be the calm in the tech storm? Join our IT Team and keep everything running seamlessly. You are the reliable backbone behind every login, laptop, and jobsite device —come make efficiency look effortless with us!
We are an Equal Employment Opportunity company (EEO).
We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Saline, MI. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting.
Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment.
Key Responsibilities
Access Control & Compliance
- Monitor gates, turnstiles, and access points to ensure only authorized personnel enter.
- Verify worker credentials, badges, and compliance documentation.
- Issue and manage temporary badges and visitor passes.
- Report irregularities or noncompliance to site supervisors.
Worker Onboarding & Assistance
- Guide workers and subcontractors through the digital onboarding process.
- Assist with account setup, documentation upload, and system login.
- Provide clear instructions on mobile check-ins, digital badges, and QR codes.
- Support multilingual onboarding as needed (tools/resources provided).
First-Line Technical Support
- Serve as the first point of contact for access or credentialing issues.
- Troubleshoot basic technical problems (e.g., badge not scanning, login errors).
- Escalate more complex issues to centralized support following standard procedures.
- Maintain accurate records of support requests and resolutions.
Customer Service & Communication
- Deliver professional, courteous assistance to workers and site staff.
- Communicate clearly and calmly when resolving issues.
- Relay feedback to supervisors to support process improvements.
Performance Expectations
- Ensure smooth and timely worker access.
- Minimize delays by resolving issues efficiently.
- Maintain accuracy in compliance and credential checks.
- Provide a consistently positive support experience on site.
Key Qualifications
- High school diploma or equivalent (some college or technical training preferred).
- Prior experience in field support, help desk, IT support, or site operations is a plus.
- Basic technical troubleshooting skills (hardware/software).
- Strong attention to detail and ability to follow structured protocols.
- Excellent communication and interpersonal skills.
- Ability to stand/walk for extended periods and work outdoors at site access points.
New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at or text CargillJobs to 60196.
Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters.
Posting End Date: Accepting applications until job is filled and/or up to 60 days from the posting date
Job Location: Fort Morgan, CO
Job Type: Full Time
Shift(s) Available: 3rd
Compensation: $28.75/hr
Benefits Information
- Medical, Dental, Vision, and Prescription Drug Insurance
- Health and Wellness Incentives
- Paid Vacation and Holidays
- 401(k) with Cargill matching contributions
- Flexible Spending Accounts (FSAs)
- Short-Term Disability and Life Insurance
- Employee Assistance Program (EAP)
- Tuition Reimbursement
- Employee Discounts
Principal Accountabilities
- Daily Engagement of workforce through direction of work assignments, compensation, communication, recognition, development and coaching, etc…
- Manage the workflow process associated with electronics and some electromechanical areas of the facility, including the ASRS system.
- Develop preventative maintenance procedures to maintain equipment associated with electronics and limited electromechanical equipment throughout the facility; including the management of parts inventory and corrective actions.
- Manage safety culture through training and observations
- Liaison to contractors and Utilities department for projects and work orders
- Develop and update PLC and HMI programs as required based on established guidelines and controls for this type of equipment
Required Qualifications
- Eligible to work in the U.S. without visa sponsorship
- 18 years or older
- High school diploma or GED
- Able to read, write, and speak English
- Basic computer skills (Windows 7/10, Microsoft Office)
- Familiarity with Allen-Bradley PLCs (basic programming & troubleshooting)
- Comfortable learning new software and systems (PLC/HMI)
- Willing to work 6 days a week
Preferred Qualifications
- Experience in a food processing environment
- Proficient in Allen-Bradley PLC programming (RSLogix 500/ControlLogix 5000, FactoryTalk View)
- Skilled in installing and troubleshooting Ethernet-based industrial networks
- Able to read schematics and perform machine installation/repairs
- Knowledge of basic electrical circuits (24V & 120V AC/DC)
- 2-year degree in electrical/electromechanical tech or 3+ years in industrial controls/networking
- Bilingual in English/Spanish or English/Somali
Please note that this position does not include relocation reimbursement.
Equal Opportunity Employer, including Disability/Vet
To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications.
This role serves as the escalation point for Level 1 support and is responsible for resolving complex technical issues in both physical desktop and Virtual Desktop Infrastructure (VDI) environments.
The technician works closely with infrastructure, security, networking, and application teams to diagnose and resolve incidents while delivering excellent customer service to business users within a regulated financial services environment.
End User Support
- Provide Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
- Support users accessing Virtual Desktop Infrastructure (VDI) environments including troubleshooting login issues, session performance problems, profile issues, and application access.
- Troubleshoot and resolve hardware, operating system, application, and connectivity issues escalated from Level 1 support.
- Support Microsoft Windows environments across both physical endpoints and virtual desktops.
- Assist users with enterprise productivity applications and internal business systems.
- Provide support for conference room technology, printers, and collaboration platforms.
VDI & Remote Workspace Support
- Provide technical support for VDI platforms such as Citrix, VMware Horizon, or Azure Virtual Desktop.
- Troubleshoot issues related to:
- VDI session connectivity
- Authentication and access issues
- Profile loading or roaming profile errors
- Performance and latency problems
- Application delivery within virtual environments
- Assist with testing and validating VDI updates, patches, and environment changes.
- Work with infrastructure and virtualization teams to escalate and resolve backend VDI platform issues.
Device & Endpoint Management
- Configure, deploy, and maintain corporate workstations, laptops, and mobile devices.
- Manage devices using enterprise endpoint management tools (e.g., Intune, SCCM, Jamf, or similar).
- Perform software installations, upgrades, and patching in accordance with IT standards.
- Maintain hardware inventory and asset records and ensure compliance with asset management policies.
- Support endpoint connectivity to VDI platforms and remote access solutions.
Incident & Service Request Management
- Investigate and resolve complex incidents related to desktop systems, VDI sessions, applications, and connectivity.
- Document troubleshooting steps and resolutions within the ServiceNow.
- Meet defined service level agreements (SLAs) and service quality targets.
- Escalate issues to infrastructure, virtualization, or engineering teams when necessary.
Security & Compliance
- Ensure endpoints and virtual desktop sessions comply with corporate security policies and regulatory requirements.
- Support multi-factor authentication, endpoint protection, encryption, and access controls.
- Assist with remediation of endpoint or VDI-related security incidents.
- Maintain awareness of security and compliance standards common in financial services environments.
Collaboration & Continuous Improvement
- Collaborate with network, infrastructure, virtualization, cybersecurity, and application teams to resolve issues.
- Create and maintain technical documentation and knowledge base articles.
- Participate in technology rollouts, system upgrades, and office moves.
- Identify recurring issues and recommend process improvements or automation opportunities
**This role is 100% onsite in Colorado Springs, CO
**This role may require some physical activity, including installing or moving equipment.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications.
This role serves as the escalation point for Level 1 support and is responsible for resolving complex technical issues in both physical desktop and Virtual Desktop Infrastructure (VDI) environments.
The technician works closely with infrastructure, security, networking, and application teams to diagnose and resolve incidents while delivering excellent customer service to business users within a regulated financial services environment.
End User Support
- Provide Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
- Support users accessing Virtual Desktop Infrastructure (VDI) environments including troubleshooting login issues, session performance problems, profile issues, and application access.
- Troubleshoot and resolve hardware, operating system, application, and connectivity issues escalated from Level 1 support.
- Support Microsoft Windows environments across both physical endpoints and virtual desktops.
- Assist users with enterprise productivity applications and internal business systems.
- Provide support for conference room technology, printers, and collaboration platforms.
VDI & Remote Workspace Support
- Provide technical support for VDI platforms such as Citrix, VMware Horizon, or Azure Virtual Desktop.
- Troubleshoot issues related to:
- VDI session connectivity
- Authentication and access issues
- Profile loading or roaming profile errors
- Performance and latency problems
- Application delivery within virtual environments
- Assist with testing and validating VDI updates, patches, and environment changes.
- Work with infrastructure and virtualization teams to escalate and resolve backend VDI platform issues.
Device & Endpoint Management
- Configure, deploy, and maintain corporate workstations, laptops, and mobile devices.
- Manage devices using enterprise endpoint management tools (e.g., Intune, SCCM, Jamf, or similar).
- Perform software installations, upgrades, and patching in accordance with IT standards.
- Maintain hardware inventory and asset records and ensure compliance with asset management policies.
- Support endpoint connectivity to VDI platforms and remote access solutions.
Incident & Service Request Management
- Investigate and resolve complex incidents related to desktop systems, VDI sessions, applications, and connectivity.
- Document troubleshooting steps and resolutions within the ServiceNow.
- Meet defined service level agreements (SLAs) and service quality targets.
- Escalate issues to infrastructure, virtualization, or engineering teams when necessary.
Security & Compliance
- Ensure endpoints and virtual desktop sessions comply with corporate security policies and regulatory requirements.
- Support multi-factor authentication, endpoint protection, encryption, and access controls.
- Assist with remediation of endpoint or VDI-related security incidents.
- Maintain awareness of security and compliance standards common in financial services environments.
Collaboration & Continuous Improvement
- Collaborate with network, infrastructure, virtualization, cybersecurity, and application teams to resolve issues.
- Create and maintain technical documentation and knowledge base articles.
- Participate in technology rollouts, system upgrades, and office moves.
- Identify recurring issues and recommend process improvements or automation opportunities
**This role is 100% onsite in Colorado Springs, CO
**This role may require some physical activity, including installing or moving equipment.
Position Description
As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.
The Minneapolis Police Department is looking for Police Lieutenant candidates who will command and supervise work units in the Police Department ensuring compliance with departmental policies, procedures and goals.
The police profession is a challenging and rewarding one. Police professionalism is based on community service, dedication to fair and impartial policing and honest enforcement of the laws. This specialized work, with and for the people of Minneapolis, comprises an extraordinary range of opportunities and responsibilities.
Work Location - This position currently works on-site only.
Reading materials will be sent at the conclusion of the work day to candidates following their application. Other means of accessing the materials online will be made available in the future and applicants will receive instruction on how to do so.
The City of Minneapolis is using NEOGOV as our online application system.
- Create a new account or use an existing account with NEOGOV ( ) to apply for a position at the City of Minneapolis.
- To create an account with NEOGOV, a valid email address is required. If you already have an account you can login by using your username and password.
- An updated resume is useful when creating an initial account. Uploading a resume will pre-populate corresponding fields within the online application, reducing the amount of data entry needed.
- A resume is not a substitute for completing the online application. If the online application does not include complete information (such as work history, address, phone number, etc.) it will not be considered further.
- After an application is submitted in NEOGOV, that application information will be available to use and update on future exam applications.
- Review your application thoroughly prior to submitting.
- You can use the save button if you would like to save and go back to the application.
- You are encouraged to apply as early as possible.
- NEOGOV will no longer allow access to the City's applicant tracking system using Internet Explorer browsers that are older than version 11.
Job Duties and Responsibilities
- Supervise, assign and schedule the work of subordinates in the enforcement of laws and ordinances for the Minneapolis Police Department.
- Interpret laws, ordinances and court decisions relating to enforcement activities.
- Interpret policies and procedures for application.
- Research and recommend policy and/or procedures governing department operations.
- Coordinate investigative activities at crime scenes and in other situations
- Perform public relations and community services work, i.e., attend block club meetings; respond to inquiries on safety and crime prevention, etc.
- Respond to requests for service as a watch commander.
- Effectively utilize available resources and monitor work to ensure proper performance of police functions.
- Ensure a harassment and discrimination free work environment.
- Develop and direct training programs.
- Assist with the preparation and monitoring of budget.
- Write clear, complete and concise reports and handle other related paperwork.
- Assume command of precinct or division in the absence of the commanding officer.
WORKING CONDITIONS: Exposure to hazards conditions and life threatening
situations.
Required Qualifications
MINIMUM QUALIFICATIONS:
Permanent employees currently holding the rank of Police Sergeant.
MINIMUM EXPERIENCE:
Five years of experience as a Police Sergeant OR 2 years as a Police Sergeant in a supervisory capacity
LICENSES/CERTIFICATIONS:
P.O.S.T. Certification
Valid Drivers License
- License must not have restrictions that would prevent the employee from driving city vehicles
Prior to moving onto the assessment center, candidates' internal affairs blue cards will be reviewed to determine if they are allowed to continue with the promotional process. An officer's disciplinary record will be considered as part of the selection process and may disqualify an applicant or cause them not to be selected depending on the severity and/or frequency of discipline. Additionally, applicants may be disqualified at any time for any reason outlined in the Civil Service Rules, including sub-standard performance.
OPTIONAL PREPARATION MATERIALS:
Virtual (Video-Based) testing preparation materials will be offered for optional viewing in advance of testing. Typically, a link to a written-examination overview video is sent out approximately 4-6 weeks in advance of the written examination administration date. Subsequently, a link to a set of assessment center orientation videos is sent out thereafter. Both links will be up and available for some period to allow for viewing on your own time, at your convenience. The assessment center videos are detailed and lengthy and may be best viewed across several "sessions" to allow you to best understand the information. The assessment center videos will also briefly cover the "Oral Exam", internally referred to as the Internal Promotional Interview and Assessment. Viewing the orientation videos is not mandatory, though they contain a great amount of information meant to level the playing field and allow you to better succeed in the promotional process. Notification regarding the written examination and assessment center orientations will be emailed to all applicants in advance.
TESTING COMPONENTS:
Written Exam (25%)
- The Written Exam is tentatively scheduled for May7, 2026, at the Minneapolis Police Academy located at 4119 Dupont Ave N, Minneapolis, MN. Time is forthcoming. Candidates are expected to be seated and ready to begin the examination on the scheduled time. Candidates who are late will not be permitted to take the written examination.
- The Written Exam is currently in development, and as a result, the passing score has not yet been determined. The passing score will be determined by the test developer (I/O Solutions). Applicants will be notified of the passing score after the administration of the Written Examination.
- The Assessment Center is tentatively scheduled for June 15- June 19th at the the Minneapolis Convention Center located at 1301 2nd Avenue South, Minneapolis, MN 55403. Times are forthcoming.
- Only applicants who receive a passing score on the Written Exam will be invited to continue with the Assessment Center process.
- The Assessment Center will have a passing score as well based on the rating scale employed at the time of the administration. This passing score will be provided to candidates after the administration of the Assessment Center. You will be notified of the passing point and your status within the Assessment Center. No scores will be provided until all components are completed.
- The IPIA will be administered at the same time as the Assessment Center.
- The IPIA is administered via technology and your responses will be video recorded to allow for ratings at a later date.
- As such, the IPIA will not be evaluated at the time of the Assessment Center administration, nor will the IPIA be evaluated by external law enforcement assessors. The IPIA videos will be reviewed by Human Resources as only those passing the Assessment Center at the designated cut-score will be evaluated.
- Candidates achieving a passing score on the Assessment Center will have their IPIA videos evaluated by a panel of internal assessors within the MPD.
Seniority Points (maximum of 2.0 points)
Years of MPD Service at Sergeant Rank (Total Points)
6 years and up to 10 years of MPD Sworn Service (0.5)
11 years and up to 15 years of MPD Sworn Service (1.0)
16 years and up to 20 years of MPD Sworn Service (1.5)
21 + years of MPD Sworn Service (2.0)
For purposes of determining seniority, the service must be for a full year (meaning 7 years and 11 months of service would still only qualify for 7 years).
To determine your total years of sworn service, contact the MPD Human Resources Team.
Education Points (maximum of 4.0 points)
Points will be awarded for:
- Bachelor's Degree. (2 points)
- Master's Degree or higher. (2 points)
Veteran's Preference Points
Qualified candidates shall receive veteran's preference points. Please see Minn. Stat. 197.455 for more details.
Union Representation:
This position is represented by Police Officers Federation:
hr/laboragreements/labor-agreements_police_index
Eligible List Statement:
The eligible list for this position will expire 2 years from the date of certification.
Knowledge, Skills and Abilities
- Bachelor's Degree in Law Enforcement or a related field highly desirable.
- Thorough knowledge of the principles, practices, laws, ordinances and regulations applicable to police work.
- Considerable knowledge of the principles and techniques of criminal investigation work, gathering evidence, interrogation, and criminology.
- Working knowledge of computer operations and software used in the assigned area.
- Good oral and written communication skills.
- Ability to relate to and work effectively with people of diverse cultural, economic, and ethnic backgrounds.
- Ability to supervise and instruct subordinates.
- Ability to write clear, concise and accurate reports.
- Mental and Physical ability to perform all essential functions of the position, which may including passing physical and psychological examinations.
As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.
The City of Minneapolis is proud to be an Equal Employment Opportunity employer.
Location-: Chicago, IL
Duration-: 12 Months
Overview
We are seeking an associate level candidate to join our Global Business Support team who demonstrates the ability to think critically, exhibit sound judgment and thrive in a fast-paced environment. In this capacity, you will help maintain our current systems and processes so that our business can deliver optimal client service as well as project managing deliverables for the Shareholder Services organization.
OUR IMPACT
Clients Asset Management (GSAM) delivers innovative investment solutions through a global, multi-product platform. Client is one of the pre-eminent investment management organizations globally. Critical to the success of client is our ability to leverage a global team of talented professionals to define solutions and lead change across the operational infrastructure.
Within client, Shareholder Services is a global sales aligned service organization that provides high quality service and solutions to shareholders. Through their client service model, Shareholder Services enables distribution of Client investment products, provides consultative services, scale and controls, all with a focus on being accretive financially to the business.
Within Shareholder Services, the Global Business Support team associate is responsible for ensuring the continued operation of business process and system functionality across Shareholder Services globally including identification of system improvements and process enhancements, definition of business requirements, and communication with technology and other internal and external teams.
HOW YOU WILL FULFILL YOUR POTENTIAL
As a member of the Global Business Support team, you will be responsible for:
* 75% time allocation - Supporting Shareholder Services teams, vendors and clients with particular focus on system access/availability, data transmissions, and software/hardware upgrades.
* 25% time allocation - Oversee process improvement, maintenance and change initiatives throughout the entire project lifecycle including scoping definitions, requirements gathering, business requirement writing, process design, testing, and data analysis.
Primary Responsibilities:
* Resolve internal and vendor system issues that directly impact business operations and/or client interactions
* Oversee client FTP setup, testing, updates and resolve transmission issues
* Initiate vendor internal user setup for multiple vendor applications and banking portals
* Troubleshoot vendor application login issues
* Coordinate vendor hardware updates
* Recommend and drive process improvement to increase system robustness and mitigate risk of disruptions in operational workflows and client reporting
* Lead ad hoc projects within the Shareholder Services group
SKILLS & EXPERIENCE WE'RE LOOKING FOR
Basic Skills:
* Bachelor's degree required
* Exceptional communication, prioritization, organizational, time management and interpersonal skills
* Ability to work well under pressure, solve problems efficiently and multi-task in a deadline driven environment
* Demonstrates accountability and sense of urgency in achieving results/completing tasks
* Willingness to be a self-starter with excellent anticipation and strong analytical skills
* Attention to detail; strong Control/Risk mindset
* Exhibit sound judgment and integrity
* Exhibit a customer service mindset
* Flexible with hours (execute some after-hours testing)
Preferred Skills:
* Financial industry experience
* 1-3 years of financial services experience
* Project management experience
* Experience with business process improvement and business process design
* Familiarity with user acceptance testing methodologies
* Experience with Confluence, Jira, Excel, PowerPoint
Location: Remote
Duration: 12 Months
Overview
- The Business Systems Analyst (BSA) will support client's enterprise Identity & Access Management (IAM) transformation. This includes:
- WIAM migration activities (metadata and certificate updating, coordination with client applications, etc)
- PingFederate to PingOne Advanced Identity Cloud (AIC) modernization
- Access governance improvements (who has access to what, and why)
- Cross?platform identity initiatives spanning Security Services
- This role bridges business needs and engineering delivery by ensuring work is clearly defined, well documented, properly tracked, and delivered with strong testing and governance.
Support identity initiatives that commonly require:
- SAML certificate lifecycle coordination
- SAML = Security Assertion Markup Language (a standard for single sign-on)
- Coordinating certificate rotation across multiple applications, environments, and vendors
- Tracking owners, dates, dependencies, and cut over steps in structured trackers (e.g., Excel)
- SAML connection migration planning and execution support
- Helping move Identity Provider (IdP) connections from legacy federation to modern platforms
- IdP = Identity Provider (system that authenticates users)
- Migration readiness and execution tracking
- Requirements capture, integration mapping, status reporting, and risk/dependency management
- Documentation at scale
- Maintaining living runbooks and migration guidance in Confluence
- Keeping Jira work items audit-ready with clear ownership and due dates
Key Responsibilities
- IAM Program & WIAM Migration Support
- Support engineering teams migrating PingFederate connections to PingOne Advanced Identity Cloud (AIC) and Microsoft Entra ID
- Entra ID = Microsoft's cloud identity service (formerly Azure AD)
- Track milestones and deliverables across workstreams, including:
- Certificate updates and expirations
- RBAC updates
- RBAC = Role-Based Access Control (access is granted by role)
- Compliance-driven tasks and evidence
- Coordinate dependencies across multiple IAM workstreams to prevent bottlenecks
- Conduct impact analysis of technology changes on business processes and IAM systems
- Provide system and business process support across multiple IAM program engagements
- Business Analysis & Delivery Coordination
- Plan, elicit, capture, analyze, and validate requirements for IAM initiatives:
- Business requirements (what is needed)
- Functional requirements (what the solution must do)
- Technical requirements (how it integrates and operates)
- Document and assess current-state IAM processes, integrations, and access models
- Maintain rigorous Jira notes including:
- Ownership, due dates, constraints, risks, dependencies, and decisions
- Maintain accurate, iterative Confluence documentation for all IAM projects
- Assist with data models and interface specifications where needed for IAM systems
- Log system and process changes using approved change management tools (e.g., FastTrack)
- Ensure IAM changes are properly tested before deployment
- Coordinate UAT and functional testing
- UAT = User Acceptance Testing (business confirms the solution meets needs)
- Meeting & Stakeholder Management
- Facilitate discussions between engineering, security architecture, business stakeholders, and program leadership
- Support collaborative system and data design sessions with users and technical teams
- Coordinate meetings responsibly (e.g., avoid conflicts with Agile ceremonies)
- Summarize meetings with clear action items and track accountability
- Present complex IAM options and tradeoffs in a clear, decision-supporting way
- ???Quality, Documentation & Governance
- Ensure IAM changes and access-control updates are properly authorized by management
- Handle confidential identity-related information professionally and securely
- Support compliance needs, including IAM controls, audit readiness, and certificate expiration management
- Ensure documentation is clear, complete, current, and aligned to corporate standards
- Adhere to corporate policies, procedures, and IAM governance requirements
Requirements
- Core Experience (Required)
- Proven experience (1+ years) as an IT Business Analyst / Business Systems Analyst supporting complex corporate environments
- Extensive experience with large scale migrations or updates across multiple organizations and third party vendors
- Hands-on experience with IAM concepts and platforms, such as:
- Federation and SSO
- SSO = Single Sign-On (one login for multiple apps)
- SAML and certificates
- RBAC
- Directory technologies (e.g., LDAP/AD concepts)
- Strong understanding of SDLC and testing methods
- SDLC = Systems Development Life Cycle (plan build test deploy support)
- Demonstrated ability to manage and track multiple simultaneous workstreams with high attention to detail
- Technical & Analytical Skills (Required)
- Strong Excel skills for tracking plans, owners, timelines, and dependencies
- Ability to review/analyze data sets and system outputs; familiarity with ODBC is a plus
- ODBC = Open Database Connectivity (standard way to connect to databases)
- Ability to produce process documentation that is structured and easy to follow
- Strong experience with Scrum/Agile delivery tools (e.g., Jira and Confluence)
- Behavioral & Professional (Required)
- Strong stakeholder management and the ability to influence with data-driven reasoning
- Highly organized multitasker with attention to detail
- Energetic, engaging, and collaborative working style
- Demonstrates professionalism and ethical conduct in all interactions
- Education / Background
- BA/BS in Business, Computer Science, or related field OR equivalent experience (e.g.,
- 10+ years comparable experience)
- Compliance familiarity (security, audit, access control) strongly preferred
- Prior experience in Identity & Access Management, Security, or similar field
Products & Tools (Required vs. Nice to Have)
- Required (Day 1 Readiness)
- Jira (work tracking, user stories, acceptance criteria)
- Confluence (documentation, runbooks, migration guidance, decision logs)
- Servicenow (ticketing and request flows)
- Excel (tracking owners, dependencies, milestones, certificate rotations, cutover plans)
- SAML / certificates (baseline understanding of certificate rotation impacts and coordination)
- Working knowledge of at least one identity platform:
- PingFederate (legacy federation) and/or
- PingOne Advanced Identity Cloud (AIC) and/or
- Microsoft Entra ID
- Nice to Have (Accelerators)
- Visio / Miro (process flows, integration diagrams)
- Splunk familiarity or other log query experience
- SharePoint (document management / collaboration)
- Microsoft Project / Project Server (formal project plans and dependencies)
- Change management tooling (e.g., FastTrack)
- Scripting familiarity (e.g., Python) for light automation or data validation
- eCommerce domain exposure (rare, but beneficial in some integration scenarios)
Certifications (Preferred vs. Nice to Have)
- Preferred
- Security/IAM adjacent certification (any of the below are helpful)
- CISSP
- Security+ (baseline security knowledge)
- Identity-focused training/certificates (Ping/Microsoft identity learning paths)
- Nice to Have
- CBAP / CCBA (IIBA Business Analysis certifications)
- CBAP = Certified Business Analysis Professional
- CCBA = Certification of Capability in Business Analysis
- Agile certification (CSM, PSM, or equivalent)
- CSM = Certified ScrumMaster
- PSM = Professional Scrum Master
- Cloud fundamentals (Azure fundamentals or similar)
- Testing certifications (ISTQB or equivalent)
- ISTQB = International Software Testing Qualifications Board
Position Overview
Omninet Capital is seeking a Systems Administrator to join the team. This role is responsible for delivering reliable end-user technical support while assisting with the administration and maintenance of the organization’s IT infrastructure. This role serves as a key point of contact for onsite and remote employees, resolving hardware, software, and connectivity issues, while also supporting core systems such as Active Directory, Office 365, endpoint security, and workstation deployments.
The ideal candidate combines strong customer service skills with hands-on technical expertise, operating comfortably in both reactive support and proactive system maintenance. This position plays a critical role in ensuring system stability, security, and scalability while supporting ongoing IT projects and operational improvements.
Key Responsibilities
- Provide support for onsite and remote staff through RMM, phone, chat, and in‑person interactions
- Troubleshoot hardware and software issues involving Windows 10/11, Microsoft Office and O365 apps (Teams/SharePoint/OneDrive), VPN, Wi-Fi, and LAN connectivity, Printers, peripherals, and mobile devices
- Diagnose and resolve user problems with respect to hardware/software, login and application issues
- Assist with user onboarding/off-boarding, including computer setup and account provisioning
- Assist with monitoring system performance, server health, storage usage, and critical services
- Support Group Policy management including creation, updates, troubleshooting, and deployment validation
- Help with patching and updating Windows workstations and servers (manual or through centralized tools like WSUS, Intune, or RMM)
- Participate in configuring and maintaining Windows domain infrastructure including DNS, DHCP, file sharing permissions, and network printers
- Contribute to maintaining asset inventories, license tracking, and hardware lifecycle planning
- Support IT projects such as system upgrades, migrations, or cloud adoption initiatives
- Prepare and deploy new workstations and laptops
- Ensure systems are properly domain‑joined, patched, secured, and configured with required applications
- Migrate user data, backup files, and ensure smooth transition during device replacements
Qualifications
- 3+ years of experience in Systems Administration and Help Desk Support
- Strong hands-on experience supporting Windows 10/11 environments
- Working knowledge of Microsoft 365 ecosystem, including:
- Office applications (Outlook, Word, Excel, PowerPoint)
- Teams, SharePoint, and OneDrive administration and end-user support
- Experience troubleshooting hardware, software, and network connectivity issues, including VPN, Wi-Fi, LAN, printers, and peripherals
- Practical experience with user account management in Active Directory and azure AD (user provisioning, group membership, password policies)
- Familiarity with Office 365 Admin Center and Exchange Online (mailboxes, shared mailboxes, distribution lists)
- Experience with workstation setup, deployment, and lifecycle management, including imaging, patching, and device replacement
- Exposure to endpoint security tools such as antivirus, EDR, device encryption, and compliance policies
- Ability to support onboarding and off-boarding processes, including device configuration and access provisioning
- Strong troubleshoot, documentation, and time-management skills
- Excellent communication skills with the ability to explain technical issues to non-technical users
Omninet Capital, LLC is an Equal Opportunity Employer and is committed to maintaining a workplace free from discrimination and harassment. We recruit, employ, train, compensate, and promote without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local laws.
All employment decisions are based on qualifications, merit, and business needs. Omninet complies with all applicable state and local fair employment practices laws, including the California Fair Employment and Housing Act (FEHA).
Job Title: Desktop Support Technician
Location: Brookshire, TX (Onsite)
Job Type: Full-Time
Job Summary
We are seeking a reliable and customer-focused Desktop Support Technician to provide first-line technical support to end users in our Brookshire, TX location. The ideal candidate will have a strong foundation in IT fundamentals, excellent communication skills, and a CompTIA certification (A+, Network+, or equivalent).
Key Responsibilities
- Provide technical support for hardware, software, and peripheral issues
- Troubleshoot issues related to Windows and/or macOS systems
- Support users with login issues, password resets, and basic account access
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Escalate unresolved issues to Level 2 support teams as needed
- Document incidents, requests, and resolutions in a ticketing system
- Assist with new hire onboarding and equipment setup
- Follow IT policies, procedures, and security best practices
- Deliver professional and courteous support to all end users
Required Qualifications
- CompTIA A+ certification (required)
- (Network+ or Security+ is a plus)
- Basic knowledge of:
- Windows 10/11 (macOS exposure a plus)
- Microsoft 365 (Outlook, Teams, OneDrive)
- Hardware troubleshooting (desktops, laptops, peripherals)
- Strong verbal and written communication skills
- Ability to work onsite in Brookshire, TX
- Willingness to learn and grow in an IT support environment
Preferred Qualifications
- Previous experience in a Help Desk or Desktop Support role
- Familiarity with:
- Active Directory (user accounts, password resets)
- Ticketing systems (ServiceNow, Jira, Zendesk, etc.)
- Remote support tools
- Customer service or technical support background
Work Environment
- Onsite support in an office or warehouse environment
- May require walking, lifting IT equipment (up to ~25 lbs)
- Standard business hours; occasional after-hours support may be required
Compensation & Benefits
- Competitive hourly rate or salary (based on experience)
- Benefits package may include health insurance, PTO, and paid holidays
- Opportunity for training, certification growth, and career advancement