Remote Desktop Name Jobs in Usa

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.

ProSidian Seeks a Project Manager - Digital Training Facility Management (DTFM) (DTFM001) to support an engagement for a training directorate of the USG that supports training and readiness of active and reserve military and personnel through planning, facilitating, managing, recording and assessing training OBO The Training Management Directorate (TMD). This DoD/Military Sector Role is a Program Manager Labor Category Position located at or near Charlotte, NC - HQ/CONUS/OCONUS | AC/RC: All | ACOM: All.

This service supports DoD/Military Sector Clients (For Present / Future Requirements) and ProSidian Team Members work as part of a Key Personnel Cadre (Labor Category: Program Manager) to fulfill FFP - Firm Fixed Price (FFP) requirements and to shall serve as Program/Project Manager with responsibility for management, oversight, recruitment, support, operations and stakeholder engagement of CONUS/OCONUS Digital Training Facilities (DTF's). This position is responsible for providing and engaging in consistent communication to the Enterprise Management System (EMS) staff, for continuity of operations supporting all stakeholders using the Army Training Information System (ATIS) Digital Training Facilities (DTF's) and at each of the 78 CONUS/OCONUS DTF sites. A Digital Training Facility (DTF) is a computer lab located on Army installations and Reserve sites worldwide The DTFM provides management and oversight at/for the assigned DTF.

Units use DTFs to conduct training that improves individual and unit readiness. Using high-speed internet access, computer based training and Video Tele-Training (VTT) equipment, soldiers and civilians can train when it fits their professional needs and personal schedules. As a training asset, DTFs are ideal for section, squad, or platoon size elements. The Program/Project Manager shall also take the lead in managing and providing oversight of Engagement teams Members and Government Furnished Equipment (GFE) while maintaining and managing a portfolio of hands on equipment, operation, and on-site operations performed by the Digital Training Facility Managers (DTFM's).

This role serves as multipoint interface between client stakeholders, client management, and ProSidian HQ Management as a Key Personnel on The ProSidian Engagement Team. Program/Project Manager must oversee DTFMs, as they follow EMS direction to replace monitors, desktop computers, and servers as well as verify operation of hardware and software in the DTFs for their respective location assigned.

As a condition of employment, the ProSidian Engagement Team Members are required to maintain Govt. | Client Data in the strictest confidence and agrees not to publish, reproduce, or otherwise divulge Govt. | Client Data in whole or in part, in any manner or form, nor to authorize or permit others to do so, taking such reasonable measures as are necessary to limit access to Govt. | Client Data to those contractor employees needing such information to perform the work required under this contract.

Professional Attire is a Mandate as the client receives many visitors who conduct business with the Corporation. Consequently, the professional appearance of those who work in client facilities is essential to maintaining confidence in the client and the pension insurance system. The ProSidian Engagement Team shall ensure that its personnel who work in client facilities present a neat, professional appearance appropriate to an office working environment and exercise sound judgment in their choice of Attire.

Shall serve as Key Personnel in the management of Digital Training Facilities (DTF's), as well as engaging in consistent communication to the Enterprise Management System (EMS) staff, for the purpose of using the Army Training Information System (ATIS) at each of the 78 DTF sites, required for this role.

Shall also take a leading role in managing the process of hands on equipment, operation, and on-site operations are performed by the Digital Training Facility Managers (DTFM's). Must oversee DTFMs, as they follow EMS direction to replace monitors, desktop computers, and servers as well as verify operation of hardware and software in the DTFs for their respective location assigned.

We aspire to build and enhance an exceptional and diverse team of high-achievers who always put mission and the spirit of service first. This position aligns with functional/technical service requirements and client engagements in the DoD/Military Client Industry Sector - Defense and Military: Services And Solutions That Enable Defense And Military Agencies To Enhance Capabilities, Drive Transformation, Operate Sustainably, And Maintain Mission-Readiness. Project Manager - Digital Training Facility Management (DTFM) (DTFM001) Candidates shall work to support requirements for Digital Training Facility Management (DTFM) Functional Area Services and shall

As a Project Manager within our Engagement Team, you are responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within budget. Project Managers plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way. Other duties and responsibilities consist of the following:

• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Prepare budget based on scope of work and resource requirements
• Track project costs in order to meet budget
• Develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement

The Project Manager must have relevant experience at a comparable level of responsibility in projects of similar size, scope, and complexity, under the standard of Certified Project Managers. The following are required skills for this position:

• Proficiency in MS Word, Excel, Outlook, Power Point
• The ability to manage multiple geographic locations (both CONUS and OCONUS)
• Experience with the U.S. military is desired

The Project Manager must have the following for qualification:

• Project Management Professional (PMP) certification
• Possession of a MA/MS (preferrably computer science, information systems, information technology, computer engineering or related)
• 10+ years PM experience
• Demonstration/Work Samples showing their ability to write clearly, succinctly, and in a manner that appeals to a wide audience

Further competencies required:

• U.S. Citizenship Required - You must be a United States Citizen with a valid US Passport for likely travel
• Excellent oral and written communication skills
• Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
• All ProSidian staff must be determined eligible for a \"Facility Access Authorization\" (also referred to as an \"Employment Authorization\") by the USG's designated Security Office.

*May be required to complete a Financial Disclosure Statement

Given the nature of this requirement, all personnel is expected to hold a Secret Security Clearance National Agency Check with Inquires (NACI). ProSidian Consulting shall establish processes to implement the ATIS-PdM-0000596, PdM ATIS Personnel Security, and other Standard Operating Procedures. Partial FTE shall be hired full-time to maintain active on-demand support to provide full-time readily available support for the DTMS facility. Alcon shall maintain operational readiness and support provided for direct client requirements combined with backfill/cross-train capabilities and tasks for headquarters support when not serving direct client requirements.

• Additional knowledge, Skills, and Abilities (KSA's)
• Knowledge: Advanced reading and writing ability

Skills:

• Familiarity with emerging technologies
• Strong computer hardware

Job description:

Shipman's value lies in our commitment -- to our clients, to the profession and to the community. We have one goal: to help our clients achieve their goals. How we accomplish it is simple: we devote our considerable experience and depth of knowledge to understand each client's unique needs, business and industry, and then we develop solutions to meet those needs. With more than 150 lawyers in offices throughout Connecticut, Massachusetts, and New York, we serve the needs of local, regional, national and international clients. Our clients include public and private companies, institutions, government entities, non-profit organizations and individuals.

The Technology Support & Training Specialist provides high-quality technical support to attorneys and business services staff in a law firm environment. This role supports firm-approved hardware, software, and legal applications while delivering excellent client service, practical user guidance, and training to ensure technology is used efficiently and securely.

Pay range for this role is: $35/hour to $43/hour ($72,800-$89,440/year)

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for attorneys and staff.
• Troubleshoot issues related to desktops, laptops, mobile devices, peripherals, and firm applications.
• Support legal technology including document management, Microsoft 365, collaboration, and practice-specific tools.
• Respond to and manage service desk tickets, ensuring timely communication and resolution.
• Assist with new hire technology onboarding, including device set up and access.
• Provide desk-side, virtual, and small-group training on firm systems and best practices.
• Assist with software rollouts, upgrades, and firm technology initiatives.
• Create or update documentation, quick reference guides, and knowledge articles.
• Escalate complex issues appropriately while maintaining ownership through resolution.

Qualifications

• 5 - 7 years of IT support experience, preferably in a law firm or professional services environment.
• Strong knowledge of Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams, One Drive).
• Experience supporting Windows operating systems and hardware.
• Familiarity with legal applications such as document management systems and document productivity tools preferred. (iManage Work 10, Litera Desktop or LiteraOne, iTimekeep (for time entry), DocuSign, Sharefile, Emburse ChromeRiver (for expense + invoice management) Bookit (Rendezvous) for conference room booking) Adobe DC).
• Strong communication skills with the ability to support attorneys and senior professionals.
• Client-service mindset, strong attention to detail, and ability to manage multiple priorities.

Physical and Other Requirements:

This position requires the ability to operate a keyboard at efficient speed. While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The noise level in the work environment is usually moderate.

Non-Discrimination:

The Firm will not make employment decisions (including decisions related to hiring, assignment, compensation, promotion, demotion, disciplinary action and termination) on the basis of race, color, religion, age, sex, marital status, sexual orientation, national origin, ancestry, disability, pregnancy, genetic information, gender identity or expression, veteran status or any other characteristics protected by applicable law, except in the case of a bona fide occupational qualification.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Disclaimer Statement

The preceding job description has been designed to illustrate the general nature and requirements for the performance of this job. It is not intended to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

Job Summary

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems, billing inquiries, submits return merchandise authorizations, and promotes aftermarket sales. Answers telephone calls, and responds to emails, right faxes and voicemails within prescribed service levels. Documents, tracks, and provides accurate and timely follow through to customer inquiries. Relies on experience and judgment to plan and accomplish goals.

Essential Duties and Responsibilities:

• Takes ownership of incoming calls from the end user community and provides one call resolution for ASSA ABLOY product lines.
• Properly enters customer information, documents and verifies customer orders, billing and shipping addresses for invoicing and tracking purposes.
• Responsible for follow-up on all issues, maintains quality assurance of tickets, monitors order status and backlogs for delayed orders.
• Performs front line troubleshooting of proprietary software for product lines and tests product hardware and software applications to resolve technical inquiries.
• Assigns tickets to the proper 2nd and 3rd level support teams, sales and field technicians.
• Escalates calls to appropriate departments and senior management as needed.
• Provides input on processes and assists with the development of standard operating procedures to gain efficiencies.
• Promotes Aftermarket Sales to contribute to revenue expectations of department and company.
• Assumes and performs other duties and responsibilities not specifically outlined herein.
• Projects a favourable image of ASSA ABLOY Hospitality, Inc. when interfacing with the outside community.
• Rotation of on-call phone and pager for products lines after hours and weekends.

Skill Requirements and Performance Criteria:

• Excellent phone and interpersonal skills with customers, peers and management
• Must be detail oriented, possess the ability to multitask, be able to organize and prioritize tasks and follow through on commitments.
• Technical aptitude to troubleshoot and analyze hardware and software issues.
• Adaptable to change

Education and/or Work Experience Requirements:

• 2 to 3 years customer service experience or Technical Support experience in a fast paced environments.
• 1 to 2 years Desktop Support or Networking knowledge is preferred.
• High School graduate/GED with some desktop and/or technical interface experience.
• Associate Degree in electronics, preferred or equivalent work experience.
• Some college level course work up to a 4 year degree is desired.
• Industry certification preferred.

Software and Technical Skills:

• Experience with MS Office - Suite, Windows Vista, Window 2003 Server and Windows XP.
• Network knowledge, preferred.
• Knowledge of Navision is a strong plus or familiarity with other ERP systems.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to talk, listen and speak clearly on telephone.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

IT Support Technician – Minneapolis, MN (Onsite, Full‑Time)

Provide onsite technical support, troubleshoot hardware/software issues, and ensure smooth daily IT operations.

Key Responsibilities

• Support desktops, laptops, printers, and mobile devices
• Troubleshoot hardware, software, and network issues (Wi‑Fi, LAN, VPN)
• Install/configure OS, apps, and hardware
• Perform maintenance, updates, and break/fix repairs
• Set up new user workstations and peripherals
• Maintain asset inventory and follow ITSM processes
• Support office moves and tech refresh projects
• Escalate advanced issues to L2/L3 and document resolutions

Required Skills

• 2–5 years in IT field/desktop support
• Strong Windows OS, hardware, and basic networking skills
• Experience with AD, Office 365, and ticketing tools
• Ability to repair devices and support users
• Strong communication and independent working abilities

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Job Description: IT Support Engineer

Locations: Charlottesville, Virginia

Full Time

Roles and Responsibilities:

Detailed Primary Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
• Inventory management
• Imaging of Laptops & Desktops
• Printer Management
• Assistance in fixing issues for Conference room and working with Vendor for room setup
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base
• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Service Desk Analyst

ONSITE 5 days a week in Millbury, MA

Must Haves:

• Associate or Bachelor’s degree in IT, Computer Science, or equivalent experience
• 2+ years in an IT support or service desk role
• Strong customer service and communication skills
• Experience supporting Microsoft 365 and Entra ID (Azure AD)
• Working knowledge of desktop hardware and basic networking (LAN/WAN, VPN, Wi‑Fi)
• Able to manage multiple tickets in a fast‑paced manufacturing environment

Key Responsibilities

• Provide first‑line IT support for on‑site and remote users
• Troubleshoot hardware, software, and connectivity issues
• Support desktops, laptops, mobile devices, printers, and peripherals
• Install and maintain Windows PCs and related hardware
• Manage IT tickets, document issues, and escalate as needed
• Track and manage IT assets
• Support onboarding and offboarding (equipment setup and recovery)
• Perform basic user account and access changes (email, security groups, file access)
• Provide first‑level support for Microsoft 365 and business applications (ERP exposure a plus)
• Assist with plant floor IT equipment maintenance
• Support IT projects and occasional after‑hours requests

Purpose

The IT Field Engineer II will support physical deployment, maintenance, and troubleshooting IT hardware and cabling at Roseburg production sites, offices, and data centers. This position will actively collaborate with IT Infrastructure, Network, and System Engineers and may lead small site-level initiatives to ensure reliable manufacturing operations.

Key Responsibilities

• Deploy and Maintain Fiber Optic and Low Voltage Data Cabling Infrastructure
• Supervise and manage external HVAC, Power, Cooling, and Low Voltage contractors
• Design, implement, and manage Server room physical infrastructure(data racks, data cable routing, HVAC, and UPS power and power distribution).
• Implement and manage Access control and camera systems used in both security and process environments.
• Work with Engineering department and plant leadership to manage major construction projects that require additional IT physical infrastructure.
• Assist Core Infrastructure and Operations teams in the installation and configuration of computers, storage, switches, routers, wireless, and other IT infrastructure.
• Work with the service desk and support administrators to deploy devices such as desktops, laptops, mobile devices, and printers.
• Work as part of a virtual team with Automation to deploy HMI’s, PLC’s, and other operation system needs.
• Update and maintenance current as-builds for all infrastructure in netTerrain software Work with IT staff and plant staff to support and may lead capital improvement projects as assigned
• May provide guidance to junior IT Field Engineers
• Models Company core values
• Follow Health & Safety policies and programs

Required Qualifications

• Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
• Four years of experience working in IT in an industrial production environment.
• Demonstrated safety focus
• Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure etc. (Cisco/Meraki)
• Physical Infrastructure installation skills such as data cabling, fiber optic splicing, UPS power and Datacenter cooling
• Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment
• Must be able to be on call for 24x7 manufacturing operations, including nights, weekends and holidays as required

Preferred Qualifications

• Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
• Experience interfacing with or supporting infrastructure needs of a process-control environment
• Experience with Schneider Electric UPS and HVAC Systems
• Experience with MDM and Desktop imaging, Microsoft Intune a plus.

About Roseburg Forest Products

Founded in 1936, Roseburg Forest Products is a privately held company based in Springfield, Oregon. With a legacy in sustainable forestry and innovative wood products manufacturing, we are a leading North American producer of engineered wood, exterior trim, plywood, lumber, and medium density fiberboard (MDF). Our products shape and support homes, workplaces, and industries, while our timberlands protect forest health for future generations and provide high-quality wood fiber for our integrated operations.

At Roseburg, we believe in making lives better from the ground up through the products we create, the relationships we build, and the communities we support. Our team of passionate professionals value safety, integrity, and excellence in all we do. From the mill to the forest to the office, you’ll find opportunities to grow and contribute to a company that cares for people, communities, and the environment.

Learn more about who we are and what we do at

Benefits at Roseburg

Roseburg offers a comprehensive and competitive benefits package to support the health, financial security, and well-being of our team members and their families. Key benefits include:

• Bonus opportunities based on company and individual performance
• 401(k) with up to 4% company match and 3% automatic company contribution
• Vacation starting at 3 weeks and 11 paid holidays per year
• Company-sponsored medical, dental, and vision insurance
• Company-paid life, AD&D, and long-term disability insurance options
• Mental health benefits for the entire family, including 8 free annual sessions per person
• Wellness programs and incentives, including biometric screenings & wellness challenges
• Paid time away from work for illness or injury, as well as paid parental bonding time
• Health Savings Account (HSA) with company contributions and Flexible Spending Account (FSA) options
• Company matchfor charitable contributions
• Education assistance and professional development support
• Financial and retirement counseling
• Additional voluntary benefits including pet insurance, student loan refinancing, and exclusive scholarships for child dependents, and more!

AN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANS

Do you want to be part of a team that builds for America’s military and civilian servants? Does building critical infrastructure that supports and protects our country and its citizens excite you? Consider joining our team! David Boland, Inc., a general contractor located on the Space Coast of Florida, has over 50 years of proven success specializing in the construction of Federal Government projects nationwide. Our team pursues diverse opportunities from aviation and aerospace to manufacturing, healthcare, and education, in the $10M to $75M range, all in support of our country.

We are recruiting for an IT Administrator to join our team in our Titusville, Florida office.

Educational and Experience Requirements:

• Associate’s degree in IT, MIS, or CS required, Bachelor’s degree preferred.
• Proven experience in implementation and troubleshooting data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities, and interconnecting devices.
• Experience with network security, including Meraki Firewall configuration and data encryption.
• Experience with setup and configuration of mobile and VOIP desktop phone systems.
• Experience with hardware repairs to computer systems including upgrading and replacement of failed components in desktop and server systems.
• Ability to conduct network project assessments from start-to-finish, including creating and maintaining detailed plans, scope of work, and other technical documentation of all moves, adds, and changes.
• Ability to provide detailed support to users both in office and remote project site.
• Ability to effectively solicit pricing and perform cost versus benefit analysis of hardware and software solutions.
• Ability to maintain current and accurate inventory of IT equipment and software.
• Ability to evaluate existing communications systems; identify deficiencies, and make network performance recommendations.
• Ability to interpret and apply Government specific security protocols, including NIST 800-171.
• Excellent written and verbal communications skills.
• Ability to work in a team environment.
• Must have limited availability some evenings and weekends to provide support or perform system maintenance.

Technical Requirements:

Familiarity and knowledge of:

• Veeam backup and recovery
• VMware vSphere
• Microsoft Windows Servers 2012 and 2019
• Microsoft Exchange 2019
• Microsoft Office
• Microsoft DFS replication
• Terminal Servers
• VOIP
• CISCO Meraki
• Local Hosted File Sharing Software

Essential Functions:

• Ensures the cost effective maintenance and implementation of the company’s informational technology systems.
• Provides support to users.
• Ensures the stability of systems.
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Maintains a current understanding and knowledge of the available computer hardware and software, and makes sound recommendations to management for the procurement and upgrading of systems.

Excellent performance is rewarded with competitive salaries, a generous incentive compensation program, a comprehensive benefits package, including 401(k) with match, medical, dental, short-term disability, and life insurance, as well as professional development opportunities.

HOW TO APPLY: Qualified candidates should send a resume to:

David Boland, Inc. is a Drug Free Workplace/Equal Opportunity Employer and ensures that all employment decisions are made on a non-discriminatory basis, and without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/reassignment, citizenship, pregnancy or maternity, veteran status, or any other status protected by applicable national, federal, state or local law.

VEVRAA Federal Contractor/Participates in E-Verify.

Nothing in this job posting or description should be construed as an offer or guarantee of employment

Job Title : Client Support

Duration: 3 Months (With the possibility of Contract to hire)

Location: Lexington NC USA 27295 -Onsite

Pay rate: $25-30/hr on W2 terms without any other benefits

Job description:

Enter Shift Start and End Time

8-5 three days and 10-7 two days

Scheduled Days

Monday – Friday 8-5 three days and 10-7 two days

Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.

Role Responsibilities:

Provide basic technical support to Clients. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.

Requirements:

3 - 5 years of related work experience, or an equivalent combination of education and experience.

3 - 5 years of customer service experience.

Excellent communication skills.

The ability to work in a team environment and commit to a flexible work schedule.

Preferences (not required):

3-5 years technical experience a plus.

Previous experience troubleshooting desktop, printer and notebook issues.

Very strong user and support of MSOffice.

WHO WE ARE

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.

Expected salary range of $90,000 to $100,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Position is hybrid role, preferred reporting office location: 590 N. Oneida St., Glenns Ferry, Idaho 83623. 

PRIMARY PURPOSE OF POSITION

Manages and performs regional service center activities, including maintaining regional inventory and work order management systems, coordinating transportation logistics of large maintenance activities, supporting regional management site teams in daily tasks, and maintaining the regional inventory counts with execution of field maintenance activities.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Region and Site work order management executer. Responsible to, maintain, improve, and develop procedures changes the inventory and tool management systems.
• Is responsible for maintaining, ordering, transporting, specifying spare parts, and planning logistics for the regional inventory management system.
• Coordinates action items regarding anything required for outage planning, critical inventory, and notification activities through the BSC supply.
• Manages service center activities, contractors, and staff.
• Provide back-up support to management and operations team as needed.
• Assists in managing land owner relations for the serviceable region.
• Performs all other duties and projects as assigned.

MINIMUM QUALIFICATIONS

• Bachelors Degree with 3+ years professional experience in the Power industry OR
• Associates Degree with 5+ years experience in the Power industry OR
• H.S. Diploma with 10+ years experience in the Power industry
• Familiar with order management system tools such as Maximo, Passport, Maintenance Connection, SAP, etc.
• Familiarity with warehouse / inventory systems management
• Strong knowledge of PC/desktop workstation and Microsoft Office tools
• Strong oral and written communication skills
• Ability to work independently
• Adaptable to quick paced, changing environment
• Knowledge of training processes preferred

PREFERRED QUALIFICATIONS

• Four-year degree in engineering, finance, project management
• Experience in Maintenance and/or Operations work management
• Previous Wind or Solar experience at managing a service center site or region.
• Six Sigma certification
• Experience managing land owner lease contract